Windows 10 Step-by-Step Upgrade User Guide Fujitsu is committed to help you upgrade your PC to Windows 10. This user guide will provide you with useful information on how to install Windows 10 on your Fujitsu PCs.

BEFORE UPGRADING Upgrade Paths Windows 10 provides upgrade paths from Windows 7 SP1 and Windows 8.1 Update (KB2919355) or newer updates. Windows 7 (original release), Windows 8, and Windows 8.1 (original release) must first be updated to Windows 7 SP1 or Window 8.1 Update to be able to upgrade to Windows 10.

Availability Windows 10 is available from the Windows 10 download page.

Non-Supported Upgrade Options Cross-language installations are not supported if you plan to keep any apps or Windows settings. Cross-architecture upgrade from 32-bit to 64-bit OS is not supported. You will need to do a clean wipe and install.

Data and Operating System Backup It is always recommended to backup your personal files before you start the Windows 10 upgrade / clean installation. We would advise you to create copies of the recovery DVDs (Recovery Boot Disc, Factory Image Discs & Application Disc) using the Fujitsu MyRecovery or System Restore and Recovery applications. Please ensure that you perform this important step as Fujitsu is not liable for any data loss.

Drivers and Utilities Downloads Drivers for Windows 10 are installed by Windows Update. To ensure a smooth installation procedure, we would recommend you to visit Fujitsu Support Page for the Windows 10 drivers, utilities, firmware, applications and documentations. Please download and save them to external media, such as a portable hard disk drive (HDD), to prepare for your Windows 10 upgrade / clean installation.

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List of Systems Tested for Upgrade Fujitsu has tested the following systems for upgrade to Windows 10. Please follow the step-by-step installation procedure for upgrading these systems to Windows 10. SERIES

MODEL NAME

A

AH552, AH544, AH564, AH555

CELSIUS

H730

E

E752, E733, E743, E753, E544, E554, E734, E744, E754

L

LH522, LH532 (Non-NVIDIA Graphics)

P

P702, PH702

Q

Q572, Q702, Q584, Q704, Q335, Q555, Q665, Q775

S

S752, S762, S792, SH782, S904, S935

T

T732, T902, T734, T904, T725, T935

U

UH572, U772, UH554, UH574, U745

Fujitsu Requirements and Limitations for Specific Features There are some limitations after upgrading to Windows 10. Please refer to the Fujitsu Support Page for details. The following applications and features will no longer be supported after the Windows 10 upgrade:                

Auto Rotation Utility Bay Projector Software Bluetooth High Speed Technology ExpressCache Finger Zoom Fujitsu Display Manager Fujitsu Hotkey Utility Intel® Experience Center Intel® PROSet/Wireless WiFi Software tools Intel® Rapid Start Technology Intel® Smart Connect Technology Intel® WiDi McAfee Internet Security Norton Internet Security Quick Start Setting / Power Button Setting OmniPass

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Windows 10 Requirements and Notes The upgradeability of a device has factors beyond the system specification. This includes driver and firmware support, application compatibility, and feature support, regardless of whether or not the device meets the minimum system specification for Windows 10. Applications, personal files and Windows settings will migrate as part of the upgrade; however some applications or settings may not migrate. Some features of Windows 7, Windows 8, and Windows 8.1 have been deprecated, and there are additional requirements to use certain Windows 10 features. For details, please visit: https://www.microsoft.com/en-us/windows/windows-10-specifications

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PRE-UPGRADE STEPS Please follow the below steps before upgrading to Windows 10: 1) Login as Administrator Sign into your computer using an account with system administrator permissions 2) Connect to the Internet Connect your computer to the internet before commencing on the upgrade. 3) Connect Your Computer to an AC Power It is important to connect an AC adapter to your system during upgrade. 4) Ensure Your Windows PC has the Latest Windows Updates We would recommend you to apply all important Windows updates via "Windows Update" before proceeding with the Windows 10 upgrade. 5) Backup Hard Disk Data We would recommend you to perform a full backup of your files in case the upgrade procedure fails. Please backup all your important data and save them in a safe location before the upgrade. The following are a few suggestions on how to backup your critical data safely:   

Copy the important data to a network folder Burn the data to a CD or DVD Backup to an external storage (such as a hard drive or USB thumb drive)

** NOTE: Fujitsu is not liable for any data loss during the upgrade process. 6) Burn Windows Recovery Media We would recommend you to create System Recovery DVDs before performing any upgrade actions. Please ensure that you have a copy of the Recovery Boot Disc, Factory Image Discs & Application Disc. You may use the recovery media set in case you wish to revert the systems back to Windows 8/8.1 or Windows 7. However, all user data will be lost after the reverse process. 7) Clear Security Passwords We would recommend you to clear the security feature passwords before the upgrade, as follows:   

BIOS Setup Passwords (Master / User) BIOS Hard Disk Passwords (Master / User) Security Panel Passwords (Supervisor / User)

** NOTE: If necessary, please backup your OmniPass profile. Fujitsu is not liable for any data loss during the upgrade process. [4]

8) Download Windows 10 Drivers, Utilities, Firmware, Applications and Documentations Please visit the Fujitsu Support Page for the latest Windows 10 drivers, utilities, firmware, applications and documentations. 9) Software Utility and Driver Un-installation/Update Procedure Referring to your hardware configuration, please uninstall/update the following applications, drivers, and utilities to the Windows 10 compatible versions before or after upgrading to Windows 10: SOFTWARE NAME

ACTION BEFORE UPGRADE

ACTION AFTER UPGRADE

Auto Rotation Utility

Uninstall

Use OS Auto Rotation

Bay Projector Software

Uninstall

Not Supported

-

Not Supported

ExpressCache

Uninstall

Not Supported

Finger Zoom

Uninstall

Not Supported

Uninstall and Update

-

-

Update

Uninstall

Not Supported

Fujitsu Disc Burning Utility

-

Uninstall and Update

Fujitsu FUJ02B1 Device Driver

-

Update

Fujitsu FUJ02E3 Device Driver

-

Update

Uninstall and Update

-

Uninstall

Not Supported

-

Update

Update

-

Uninstall

Install Function Manager

Fujitsu Power Saving Utility (Win 8.1)

-

Update Function Manager

Fujitsu Shock Sensor Utility

-

Update

Fujitsu System Extension Utility

-

Update

Fujitsu System Manager

Uninstall

Update

Intel® Atom™ Processor Z3700 Series Drivers

Update

-

Intel® Experience Center

Uninstall

Not Supported

Bluetooth High Speed Technology

Fujitsu Battery Utility Fujitsu BIOS Driver Fujitsu Display Manager

Fujitsu Function Manager Fujitsu Hotkey Utility Fujitsu Pointing Device Utility (Win 7) Fujitsu Pointing Device Utility (Win 8.1) Fujitsu Power Saving Utility (Win 7)

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SOFTWARE NAME

ACTION BEFORE UPGRADE

ACTION AFTER UPGRADE

Intel® PROSet/Wireless WiFi Software tools

-

Not Supported

Intel® Rapid Start Technology

Uninstall

Not Supported

Intel® Rapid Storage Technology

Update

-

Intel® Smart Connect Technology

Uninstall

Not Supported

Intel® WiDi

Uninstall

Use OS Miracast

LIFEBOOK Application Panel

Update

-

McAfee Internet Security

Uninstall

Not Supported

Norton Internet Security

Uninstall

Not Supported

OmniPass

Uninstall

Not Supported

-

Update

Quick Start Setting / Power Button Setting

Uninstall

Not Supported

Realtek Camera Driver

-

Update

Up Time Monitor

Update

-

Wireless Radio Switch Driver

Update

-

PalmSecure Sensor Driver

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UPGRADE STEPS 1) Run the Upgrade Tool The tool is available from the Windows 10 download page. 2) Select [Upgrade this PC now] 3) Select Language and Preferences Click [Next] to continue. 4) Accept the End-User Licensing Agreement (EULA) Click [Accept] to accept the EULA and continue with the upgrade. Clicking [Decline] will exit the upgrade. 5) Start the Upgrade Once download is completed, it will run through pre-install checks. If any warning message appears, please follow the instructions on the screen to resolve the issue. After passing the pre-install checks, click [Start the upgrade now] to upgrade immediately. 6) Upgrade Installation System restarts and the upgrade installs. 7) Completing Installation Once the installation is completed: a) b) c) d)

Restart occurs and system starts first boot experience. Sign-in screen displays, depending on the type of account. Click [Use express settings] to continue, or click [Customize settings] to personalize settings. Click [Next] to use the Windows 10 default apps, or click [Let me choose my default apps] to change defaults. e) Logon to Windows. 8) Continuing Setup If you entered the password incorrectly previously, a screen will be shown prior to the color screen below prompting you to re-enter it. 9) Process Completed  For Local Accounts (with no password), Microsoft Account, Domain and Azure Active Directory (AAD) accounts, the logon screen will be displayed.  For Local Accounts that had already provided passwords, you will see the Desktop.

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CLEAN INSTALL STEPS 1) Create Installation Media You can create your own installation media using either a USB flash drive or a DVD. However, DVD installation is highly recommended. To get the installation media, please visit the Windows 10 download page for more information. 2) Boot up the System with the Windows 10 Installation Disc 3) Select Language and Preferences Click [Next] to continue. 4) Click [Install now] 5) Enter the Product Key Type the product key into the text box, and then click [Next]. ** NOTE: Skip this step if you have successfully upgraded to Windows 10 with the upgrade offer previously. 6) Read and Accept the Microsoft Software License Terms Click [I accept the license terms] (required to use Windows), then click [Next]. 7) Select Custom Install Click [Custom: Install Windows only (advanced)] to proceed with clean install. Note: All user data will be deleted. Please ensure that you have the corresponding backups. 8) Delete All Partitions Select each partition and click [Delete] to remove all partitions on your hard disk. Then select the freed up unallocated space and click [Next] to continue. 9) Installing Windows Windows 10 clean installation begins. 10) Get Connected If you use a wireless network, connect to your access point. 11) Configure Windows Settings Click [Use express settings] to automatically configure your Windows 10 settings. Note: This step is optional. If you prefer your own settings, click [Customize settings] instead. 12) Select the Owner of the PC Select [My organization] or [I own it], and follow the instructions.

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13) Setup Account If you have a Microsoft account, enter your account name and password, then click [Sign in]. If you want to use a new Microsoft account, click [Create one!]. Otherwise, click [Skip this step] to create a Local account. 14) Setup a PIN If you wish to use a PIN, click [PIN me!] and follow the instructions. Please click [Skip this step] if it is unnecessary. 15) OneDrive Opt-in Click [Next] to opt-in to OneDrive. Otherwise click [Save new files only to this PC by default]. 16) Cortana Opt-in Click [Next] to opt-in to Cortana. Otherwise click [Not now]. 17) Installing Apps 18) Setup Completed Please wait a while before Windows starts up.

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POST-UPGRADE STEPS After upgrading your PC to Windows 10, Fujitsu recommends that you install a few updates. Please proceed to install all the drivers, utilities and applications. a) Installation of the latest Windows Updates from Microsoft b) Installation of the drivers and utilities downloaded ** NOTE: For the updated Fujitsu MyRecovery, also known as Fujitsu Restore and Recovery, the Recovery Disc burning feature will be limited to ONE time only. Please handle your Recovery Discs with care and keep it safe. c) You may refer to the Fujitsu Support Page for any update patches. Whenever available, please download and apply the update patch. After completing the installation of all drivers, utilities and applications, you may visit Microsoft Windows 10 pages to learn more.

Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu, Ltd. Windows is a registered trademark of Microsoft Corporation. All other trademarks mentioned herein are the property of their respective owners. We cannot guarantee the accuracy of the contents of this document. We disclaim liability for errors, omissions or future change. © 2015 Fujitsu PC Asia Pacific, Ltd. All rights reserved.

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