November 2013

WILFRED J. ZERBE Office Address: Faculty of Business Administration Memorial University of Newfoundland St. John’s NL phone: (709) 864 3774 fax: (709) 864 2467 e-mail: [email protected]

Home Address: 75 Carpasian Road St. John’s NL A1B 2R6 phone: (709) 722 6342 cell: (709) 341 8851 e-mail: [email protected]

Citizenship: Canadian.

APPOINTMENTS Dean and Full Professor, Faculty of Business Administration, Memorial University of Newfoundland, January 2010—present Visiting Professor, ESSEC Business School, Cergy, France, January 2009—June 2009 Associate Professor, Haskayne School of Business, University of Calgary, July 1992 – December 2009 Special Advisor to the Dean on Accreditation, Haskayne School of Business, University of Calgary, July 2007 – December 2009 Visiting Professor, EDHEC/Theseus International Management Institute, Nice, France, January 2005— June 2005 Adjunct Professor, EDHEC/Theseus International Management Institute, Nice, France, 2005—2007 Associate Dean (MBA Program), Haskayne School of Business, University of Calgary, July 2002-2004 Associate Dean (Executive Education), Faculty of Management, University of Calgary, July 2000-2002 Associate Dean (Planning and Development), Faculty of Management, University of Calgary, July 19992000 Director, Evening MBA Program, University of Calgary, Faculty of Management, University of Calgary, January 1998 – July 1999 Faculty member, Banff School of Advanced Management, 1995 to 2002 Chairperson, Management of Organizations and Human Resources Area, University of Calgary, Faculty of Management, 1994 - 1996 Visiting Associate Professor, University of British Columbia, Faculty of Commerce and Business Administration, 1993 Assistant Professor, Faculty of Management, University of Calgary, July 1987 - July 1992

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Instructor, University of Calgary Executive Development Program, 1988 - 1994 Sessional Instructor, University of British Columbia, 1987 EDUCATION Ph.D.

Commerce and Business Administration (Organizational Behaviour), University of British Columbia, 1988 Dissertation: "Mood, Memory and Task Motivation"

M.A.

Social Psychology, University of British Columbia, 1982 Thesis: "On the Nature of Constructs in Social Psychology"

B.A.

Psychology, University of British Columbia, 1978 TEACHING

* Graduate Courses: September 1988 – December 2009 MGTM 31213 Human Resource Management, ESSEC Business School, Cergy, France. Strategic HRM, Compensation, Selection, Employee Motivation, Organizational Culture. HROD 745

Cross-Cultural Leadership. MBA This is a course that I developed and taught, focusing on understanding international culture and international human resource management practices, and their implications for leadership and managerial effectiveness.

HROD 793

Business Negotiations. This course was taught in Tehran as part of the Haskayne EMBA for managers of the Iranian National Petrochemical Company. I also teach this course in the regular MBA program in Calgary.

Organizational Learning and Knowledge Management—EDHEC Business School, Nice, France. This is a “cluster” course in the EDHEC/Theseus MBA program. I coordinated this course and taught modules on Issues in Knowledge Management, The Learning Organization and Personal Knowledge Management ENCI 619.94

Project Team Building. Masters of Engineering. This is a course that I developed and taught in Tehran as part of the University of Calgary, Schulich School of Engineering M.Eng. (Project Management) program for managers of the National Iranian Oil Company

MGST 797

Organizational Control of Employee Emotions. MBA Directed Study.

HROD 601

Leadership and Human Resource Management. This course was taught on an intensive basis to 26 managers from the China Petroleum Pipeline Bureau (a subsidiary of CNPC) as part of the Haskayne School of Business MBA in Global Energy Management and Sustainability

HROD 601

Human Resource Management. Executive MBA

HROD 631

Leadership. Executive MBA

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HROD 789

Performance Management. MBA Directed Study

MOHR 789

Leadership. MBA.

MGST 790

Advanced Research Methodology and Methods. The Philosophy of Science, Qualitative and Quantitative Methods, Research Process and Issues. Ph.D.

MGST 701

Business Research Methods. The process of doing research. Problem definition, measurement, data collection and analysis, ethical issues. MBA.

MGST 603

Foundations of Human Resource Management. MBA.

MOHR 621

Organizational Management. Managerial skill development. MBA.

MGST 789

Research Project. Supervision of independent MBA student research.

MGST 792

Research Development. Development of a research project. Ph.D.

* Undergraduate Courses: September 1987 – present TOUR 429

Leadership and Human Resource Management in Tourism and Hospitality Management.

HROD 317

Employment Relationships in Canada. Survey of Human Resource Management practices; Union-Management Relations

MOHR 323

Leadership Skills in Organizations: Experientially based development of managerial and interpersonal skills.

MOHR 321

Foundations in the Management of Organizations and Human Resources: Survey of Organizational Behaviour, Organizational Theory, Human Resource Management and Labour-Management Relations.

MOHR 597

Directed Studies in the Management of Organizations and Human Resources.

* Executive Development: April 1988 - present I have taught and provided leadership for a broad range of Executive and Leadership Development programs. These have included the following: Memorial University of Newfoundland, Faculty of Business Administration Gardiner Centre, Building Professional Negotiation Skills This program aims to develop participant confidence as a negotiator by teaching how to arrive at ‘winwin’ solutions while achieving mutual business gain. Course content includes strategies and tactics to plan for negotiation, set outcome objectives, overcome roadblocks, and build lasting relationships. Memorial University of Newfoundland, Faculty of Business Administration Gardiner Centre, Advanced Leadership Program

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This program is offered by the Gardiner Center of the Faculty of Business Administration to build leaders who want to improve themselves, empower people, grow their organization and succeed in the competitive environment in which they operate, while enhancing corporate social responsibility. I was responsible for the module on Leading Others, including employee engagement, inspiration and delegation, network and relationship development and management, and Engage and inspire employees by setting an example and planning for success: University of Calgary, Haskayne School of Business, Leadership on the Run Program. This program is offered by the Haskayne School to leaders and managers and addresses a variety of topics in the area of leadership. I teach modules on Effective Teams, Emotional Intelligence, Cross Cultural Leadership, Organizational Change, Influencing Without Authority, and Complexity Theory-Based Approaches to Understanding Organizations. University of Calgary, Schulich School of Engineering, Project Management Certificate Program This is a 60 hour program that provides the essentials of project management. I teach Project Team Building, which encompasses interpersonal effectiveness and self-awareness, building and sustaining teams, project team group dynamics, leadership style and behavior, decision-making, and application to the project environment. University of Calgary, Haskayne School of Business, Bantrel Leadership Development Program. This is a twenty-day custom executive develop program designed to meet the leadership develop and managerial succession needs of Bantrel Inc, a large Engineering, Construction and Procurement Management firm based in Calgary. I co-designed this program and contribute modules on Leadership and Human Resource Management. University of Calgary, Haskayne School of Business, Haskayne Management Development Program Sometimes called a 'mini MBA', the Haskayne Management Development Program is a twelveday investigation of management fundamentals. I lead the design of this program and its implementation. I also contribute to modules on Learning, Leadership, and Human Resource Management. University of Calgary, Haskayne School of Business, Leadership for Technical Managers: The University of Calgary licensed this program from the Centre for Creative Leadership in 1994 and the U. of C. has since become the sole provider and owner of the program. I serve as a member of the design and instructional team. Topics include Leadership, Personal Styles, Myers Briggs Type Indicator, DecisionMaking, Communication, Team Effectiveness, Team Process Facilitation, Group Dynamics. University of Calgary, Haskayne School of Business, Executive Development Program: From 1988 to 1994 I was responsible for the Organizational Behaviour component of the U. of C.’s residential executive program, held most recently in Jasper, Alberta. Topics included Communication, Motivation, Leadership, Group Dynamics, Power and Influence, Conflict Management, Team-Building, Individual and Organizational Learning.

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Banff School of Advanced Management: Between 1995 and 2001 I was responsible for the “Individuals in Organizations” module of the Spring sessions of the Banff School of Advanced Management. Topics include Organizational Diversity, Personal Styles, Leadership, Communication, Motivation and Performance, Teams, Employee Involvement, Power, Conflict Management. Memorial University of Newfoundland, Faculty of Business Administration Gardiner Centre, and University of Calgary, Haskayne School of Business, Custom Programs I have been responsible for the marketing, design and instruction of Leadership Development Programs for various clients, including the Government of Newfoundland and Labrador, Newfoundland Offshore Employers Group. Enbridge, Bantrel, Telvent, Carewest, Computalog, Alberta Treasury Branch, Alberta Pool, Saskatchewan Wheat Pool, Nortel, Pan Canadian Petroleum, Canadian Western Natural Gas, Calgary Regional Health Authority, Pratt-Whitney Canada, Yuganzneftegaz and others. Topics include Negotiations, Project Management, Communication, Conflict Management, Managing Change, TeamBuilding, Decision Making, Motivation, Leadership, Experiential Learning, Process Facilitation, Organizational Complexity, and others.

GRADUATE STUDENT SUPERVISION Doctoral dissertations: Catherine Lee Leighton Workplace emotion regulation: making the case for emotional labour and emotion work. The University of Western Australia, External Examiner, 2012 Donovan Lawrence

Implicit Theories of Intelligence: Predictive Validation , Ph.D. (Human Resources and Organizational Dynamics Area, Haskayne School of Business), University of Calgary, Supervisor, Graduated 2007.

Ellen Polegato

Employee Understandings of the Management of their Health, Ph.D. (Interdisciplinary Ph.D. in Sociology and Business), University of Calgary, Supervisory Committee Member. Withdrawn 2007.

Chryssa Sharp

Projective Ideal and Presented Reality: What a Foucauldian Perspective on Appearance Within the Workplace Tells Us About Corporate Discrimination Ph.D. (Management of Organizations and Human Resources Area, Haskayne School of Business), University of Calgary, Supervisor, Graduated 2003.

Michael Rouse

Oil Sands and Organizational Cultures: Strategy and Stakeholder Dynamics in an Environmental Public Consultation Process, Ph.D. (Interdisciplinary Ph.D. in Anthropology and Management), University of Calgary, Co-Supervisor, Graduated 2000.

Tom Hynes

The Institutionalization of Mock Bureaucracies in Underground Coal-Mining Environments: A Collective Case Study Analysis, Ph.D. (Strategy and General

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Management Area, Faculty of Management), University of Calgary, Examination Committee member, 1999. Julie Otto

The Quality of Experience in Tourism, Ph.D. (Marketing Area, Faculty of Management), University of Calgary, Committee Member, Graduated 1998.

Pedro Marquez-Perez

A Critical Public Policy Analysis of Inter-government relations in Mexico: The Case of Pemex – Campeche relations in the Context of Pemex liberalization, Ph.D. (Interdisciplinary Ph.D. in Political Science and Management), University of Calgary, Candidacy Examination Committee Member, 1997.

Judy Birdsell

Policy Making in Breast Cancer Research: An Institutional Analysis, Ph.D. (Management of Organizations and Human Resources Area, Faculty of Management), University of Calgary, Supervisor, Graduated 1997.

Dawn Dobni

Managing the Service Delivery Process, Ph.D. (Marketing Area, Faculty of Management), University of Calgary, Committee Member, Graduated 1996.

Kevin Gibson

Complexity - Extremity, Discrepancy Theory, and Judgmental Displacement Towards Ingroup and Outgroup Targets, Ph.D. (Psychology), University of Calgary, Committee Member, Graduated 1991.

Masters theses: Jonas Schultz

Individual Differences in Recruiter Effectiveness, M.Sc. (Psychology), 2005, External Examiner.

Lynda Cherry

Perceptions and Interpretations of Change in the Not for Profit Sector, M.B.A., Supervisor, Graduated 2003.

Christine Otto

Under Construction: The Building of a School Community, Masters of Education, 1999, External Examiner

Beverly Rosia

Adult Learning in the Workplace, Masters of Education, 1998, External Examiner.

John O’Donnell

The Learning Organization, Masters of Education, 1996, External Examiner.

John Abbott

Group Decision-Making Quality, M.B.A., Graduated 1994, Supervisor.

Dianne Dyer

M. Sc., Faculty of Nursing, Comprehensive Examination External Examiner, 1993.

Laurie Milton:

Expectations for Interactions Between Managers: Implications for Managerial Effectiveness, M.B.A., Graduated 1992, Supervisor.

Barbara Boyer

M. Sc., Faculty of Nursing, Comprehensive Examination External Examiner, 1992.

Charlotte Echtner

Measuring Destination Image, M.B.A., Graduated 1991, Committee Member.

Nancy Marshall

A Design Adventure: Calgary Parks and Recreation Leisure Services Division, Masters of Environmental Design, Graduated 1990, Committee Member.

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Louise Parsons

Personality, Coping with Unemployment, Perceived Coping Effectiveness, and Subjective Well-Being in Mature Women, M.Sc. (Psychology), Graduated 1989, External Examiner.

Robert Isaac:

Value Congruence and Organizational Performance, M.B.A., Graduated 1989, Committee Member. BOOKS AND CHAPTERS IN BOOKS

Zerbe, W.J., Ashkanasy, N. and Hartel, C. (Eds.) 2013. Research on Emotions in Organizations, Volume 9: Individual Perspectives on Emotion, Emerald/JAI, Bingley, UK Ashkanasy, N., Hartel, C. and Zerbe, W.J. (Eds.) 2012. Research on Emotions in Organizations, Volume 8: Experiencing and Managing Emotions in the Workplace, Emerald/JAI, Bingley, UK Hartel, C., Ashkanasy, N. and Zerbe, W.J. (Eds.) 2011. Research on Emotions in Organizations, Volume 7: What Have We Learned? Ten Years On, Emerald/JAI, Bingley, UK Zerbe, W.J., Hartel, C. and Ashkanasy, N. (Eds.) 2010. Research on Emotions in Organizations, Volume 6: Emotions in Learning, Creativity and Innovation, Emerald/JAI, Bingley, UK Zerbe, W.J. 2009. Grieving Emotions: Employee Deviance and Organizational Discipline, In Hartel, C., Zerbe, W.J, and Ashkanasy, N. (Eds) Research on Emotions in Organizations, Volume 5: Emotions in Groups, Organizations, and Cultures, Emerald/JAI, Bingley, UK. Hartel, C., Zerbe, W.J, and Ashkanasy, N. (Eds) 2009 Research on Emotions in Organizations, Volume 5: Emotions in Groups, Organizations, and Cultures, Emerald/JAI, Bingley, UK Zerbe, W.J., Hartel, C. and Ashkanasy, N. (Eds.) 2008. Research on Emotions in Organizations, Volume 4: Emotions in Ethics and Decision Making, Elsevier JAI, Oxford, UK. Zerbe, W.J. 2008. Feelings About Ethical Decisions: The Emotions of Moral Residue, In Zerbe, W.J., Hartel, C. and Ashkanasy, N. (Eds) Research on Emotions in Organizations, Volume 4: Emotions in Ethics and Decision Making, Elsevier JAI, Oxford, UK. Zerbe, W.J., Hartel, C. and Ashkanasy, N. 2008. Overview: Emotions in Ethics and Decision Making, In Zerbe, W.J., Hartel, C. and Ashkanasy, N. (Eds) Research on Emotions in Organizations, Volume 4: Emotions in Ethics and Decision Making, Elsevier JAI, Oxford, UK. Hartel, C., Ashkanasy, N. and Zerbe, W.J. (Eds.) 2007 Research on Emotions in Organizations, Volume 3: Functionality, Intentionality, and Morality, Elsevier JAI, Oxford, UK. Hartel, C., Ashkanasy, N. and Zerbe, W.J.. 2007. Overview: Functionality, Intentionality, and Morality, In Hartel, C., Ashkanasy, N. and Zerbe, W.J. (Eds.) Research on Emotions in Organizations, Volume 3: Functionality, Intentionality, and Morality, Elsevier JAI, Oxford, UK.

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Zerbe, W.J., Ashkanasy, N., and Hartel, C. (Eds.) 2006. Research on Emotions in Organizations, Volume 2: Individual and organizational perspectives on emotion management and display, Elsevier JAI, Oxford, UK. Zerbe, W.J., Ashkanasy, N., and Hartel, C. 2006. Overview: Individual and organizational perspectives on emotion management and display, In. Zerbe, W.J., Ashkanasy, N., and Hartel, C. (Eds.) Research on Emotions in Organizations, Volume 2: Individual and organizational perspectives on emotion management and display, Elsevier JAI, Oxford, UK. Ashkanasy, N.M, Zerbe, W.J., and Hartel, C.E.J (Eds.). 2005. Research on Emotions in Organizations, Volume 1: The Effect of Affect in Organizational Settings, Elsevier JAI, Oxford, UK. Ashkanasy, N.M, Zerbe, W.J., and Hartel, C.E.J. 2005. Overview: The Effect of Affect in Organizational Settings. In Ashkanasy, N., Hartel, C., and Zerbe, W.J (Eds.). Research on Emotions in Organizations, Volume 1: The Effect of Affect in Organizational Settings, Elsevier JAI, Oxford, UK. Birdsell, J. M., Zerbe, W. J., O’Connell, P., Thornley, R., Hayward, S. 2006. Building Capacity for Evidence-Based Management in Regional Health Authorities. In Casebeer, A., Harrison, A., and Marks, A., (Eds). Innovations in Health Care: A Reality Check. Palgrave MacMillan.. Hartel, C., Zerbe, W.J, and Ashkanasy, N. (Eds.). 2005. Emotions in Organizational Behavior. Lawrence Erlbaum Associates, Inc. Charmine E. J. Härtel, Wilfred J. Zerbe, and Neal M. Ashkanasy. 2005. Organizational Behavior: An Emotions Perspective. In Hartel, C., Ashkanasy, N., and Zerbe, W.J. (Eds.). Emotions in Organizational Behavior. Lawrence Erlbaum Associates, Inc. Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel. 2005. A bounded emotionality perspective on the individual in the organization. In Hartel, C., Ashkanasy, N., and Zerbe, W.J. (Eds.). Emotions in Organizational Behavior. Lawrence Erlbaum Associates, Inc. Neal M. Ashkanasy and Wilfred J. Zerbe. 2005. A bounded emotionality perspective on interpersonal behavior in organizations. In Hartel, C., Ashkanasy, N., and Zerbe, W.J. (Eds.). Emotions in Organizational Behavior. Lawrence Erlbaum Associates, Inc. Wilfred J. Zerbe and Charmine E. J. Härtel. 2005. A bounded emotionality perspective on work characteristics. In Hartel, C., Ashkanasy, N., and Zerbe, W.J. (Eds.). Emotions in Organizational Behavior. Lawrence Erlbaum Associates, Inc. Charmine E. J. Härtel, Neal M. Ashkanasy and Wilfred J. Zerbe. 2005. What an emotions perspective of organizational behavior offers. In Hartel, C., Ashkanasy, N., and Zerbe, W.J. (Eds.). Emotions in Organizational Behavior. Lawrence Erlbaum Associates, Inc. Ashkanasy, N., Zerbe, W.J., and Hartel, C. 2002. Managing Emotions in the Workplace, M.E. Sharpe Inc.

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Ashkanasy, N., Zerbe, W.J., and Hartel, C. 2002. Introduction: Managing emotions in a changing workplace. In Ashkanasy, N., Zerbe, W.J., and Hartel, C. (Eds.) Managing Emotions in the Workplace, M.E. Sharpe Inc. Hartel, C., and Zerbe, W.J 2002. Myths about emotions during change. In Ashkanasy, N., Zerbe, W.J., and Hartel, C. (Eds.) Managing Emotions in the Workplace, M.E. Sharpe Inc. Zerbe, W.J., Hartel, C. and Ashkanasy, N. 2002. Emotional labor and the design of work. In Ashkanasy, N., Zerbe, W.J., and Hartel, C. (Eds.) Managing Emotions in the Workplace, M.E. Sharpe Inc. Ashkanasy, N., Hartel, C., and Zerbe, W.J. 2002. What are the management tools that come out of this? In Ashkanasy, N., Zerbe, W.J., and Hartel, C. (Eds.) Managing Emotions in the Workplace, M.E. Sharpe Inc. Ashkanasy, N., Hartel, C., and Zerbe, W.J. (Eds.). 2000. Emotions in the Workplace: Research, Theory, and Practice, Quorum Books. Zerbe, W.J. 2000. Emotional Dissonance and Employee Well-being. In Ashkanasy, N., Hartel, C., and Zerbe, W.J (Eds.) Emotions in the Workplace: Research, Theory, and Practice, Quorum Books. Pp. 189-214. Ashkanasy, N., Hartel, C., and Zerbe, W.J. 2000. Introduction, In Ashkanasy, N., Hartel, C., and Zerbe, W.J (Eds.) Emotions in the Workplace: Research, Theory, and Practice, Quorum Books. Zerbe, W.J., and Hartel, C. and Ashkanasy, N, 2000. The Nature of Emotions in Organizations, In Ashkanasy, N., Hartel, C., and Zerbe, W.J (Eds.) Emotions in the Workplace: Research, Theory, and Practice, Quorum Books. Zerbe, W.J., and Hartel, C. 2000. Emotions as Mediators and Moderators, In Ashkanasy, N., Hartel, C., and Zerbe, W.J (Eds.) Emotions in the Workplace: Research, Theory, and Practice, Quorum Books Hartel, C. and Zerbe, W.J. 2000. Reconciling Research Findings, In Ashkanasy, N., Hartel, C., and Zerbe, W.J (Eds.) Emotions in the Workplace: Research, Theory, and Practice, Quorum Books. Ashkanasy, N., Hartel, C., and Zerbe, W.J. 2000. The Future of Research on Emotions In Organizational Life, In Ashkanasy, N., Hartel, C., and Zerbe, W.J (Eds.) Emotions in the Workplace: Research, Theory, and Practice, Quorum Books. Zerbe, W.J. and Pinder, C.C. 1997. Valence-Instrumentality-Expectancy Theory, In Work Motivation: Theory, Issues and Applications, C.C. Pinder, Prentice-Hall. Isaac, R.G., Cahoon, A.R., and Zerbe, W.J. 1994. Values in corporations: Who's in charge? In H.C. Jain and P.C. Wright (Eds.) Trends and Challenges in Human Resource Management, .Scarborough, Nelson Canada. Zerbe, W.J. 1992. Expectancy Theory: Predicting Motivation. In D. Marcic (ed.), Organizational Behaviour: Experiences and Cases (3rd Edition). St. Paul: West Publishing. [First appeared in Second Edition]

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Zerbe, W.J. 1992. Using Expectancy Theory to Predict Motivation. In D. Marcic (ed.), Instructor's Manual to Accompany Organizational Behaviour: Experiences and Cases (3rd Edition). St. Paul: West Publishing. [First appeared in Second Edition] Stablein, R., and Zerbe, W.J. 1991. Critique of "Promoting Problems". In F.X. Sligo, Organisational Behaviour: Case Studies and Commentaries, Dunmore Press. Woiceshyn, J. and Zerbe, W.J. 1989. Managing a start-up biotechnology company (Commentary). In P. Licker (Ed.) The Management of Technology and Innovation, Faculty of Management, The University of Calgary: Calgary, Alberta. Verma, A. and Zerbe, W.J. 1989. Employee Involvement and Worker Perceptions of New Technology in North America. In R. Lansbury & G. Bamber (eds.), New Technology: International Perspectives on Human Resources and Industrial Relations. London: Unwin Hyman.

REFEREED JOURNAL ARTICLES Dobni, D., Zerbe, W.J., and Ritchie, R.B. 2003. Organizational Values: The Inside View of Service Productivity, Journal of Business Research. Isaac, R.G, Zerbe, W. J. and Pitt, D.C. 2001. Leadership and Motivation: The Effective Application of Expectancy Theory, Journal of Managerial Issues, 13, 212-226. Zerbe, W.J., Dobni, D., and Harel, G. 1998. Promoting employee service behaviours: The role of perceptions of human resource management practices and service culture, Canadian Journal of Administrative Sciences , 15, 165-179. Dobni, D., Zerbe, W.J., and Ritchie, R.B. 1997. Enhancing Service Personnel Effectiveness Through the Use of Behavioral Repertoires, Journal of Services Marketing, 11, 427-445. Ponak, A., Zerbe, W.J., Rose, S., and Olsen, C. 1996. Using event history analysis to model delay in grievance arbitration, Industrial and Labour Relations Review, 50, 105-121. Gibson, K.J., Zerbe, W.J., and Franken, R.E. 1993. The influence of rater and ratee age on judgments of work-related attributes. Journal of Psychology, 127, 271-280. Gibson, K.J., Zerbe, W.J., and Franken, R.E. 1993. Employers' perceptions of the employment barriers faced by older job hunters. Relations Industrielles, 48, 321-334. Isaac, R.G., Cahoon, A.R., and Zerbe, W.J. 1992. Values in corporations: Who's in charge? International Journal of Values Based Management, 5, 93-104. Gibson, K.J., Zerbe, W.J., and Franken, R.E. 1992. Job search strategies for older job hunters: Addressing employer's perceptions". Canadian Journal of Counselling, 26, 166-176. Ponak, A. Thompson, M., and Zerbe, W.J. 1992. Collective bargaining goals of university faculty. Journal of Research in Higher Education, 33, 415-431.

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Zerbe, W.J. and Paulhus, D.L. 1987. Socially Desirable Responding in Organizational Behaviour: A Reconception. Academy of Management Review, 12, 250-264. CONFERENCE PROCEEDINGS Birdsell, J. M., Zerbe, W. J., O’Connell, P., Thornley, R., Hayward, S. 2004. Building Capacity for Evidence-Based Management in Regional Health Authorities. Proceedings of the 4th International Conference on Organizational Behavior and Health Care, Banff. Zerbe, W.J. 1997. Comments on “Nonunion Employee Representation: An Organizational Behaviour Perspective”. Nonunion Forms of Employee Representation Conference, Banff. Gibson, K.J., Zerbe, W.J. and Franken, R.E. 1990. Employer's perceptions of the employment barriers faced by older workers. Proceedings of the Annual Conference of the Administrative Sciences Association of Canada Personnel and Human Resources Management Division. Zerbe, W.J. and Falkenberg, L. 1989. The expression of emotion in organizational life: Differences across occupations. Proceedings of the Annual Conference of the Administrative Sciences Association of Canada, Organizational Behaviour Division. Azim, A.N., Jones, V. and Zerbe, W.J. 1989. How much do business students know about occupational health and safety: Implications for management education. Proceedings of the Annual Meeting of the Administrative Sciences Association of Canada, Management Education Division. Verma, A. and Zerbe, W.J. 1986. Employee Involvement Programs and Worker Perceptions of New Technology. Proceedings of the International Industrial Relations Research Association Seventh World Congress, 1, 229-242. Zerbe, W.J. 1985. Socially Desirable Responding in Organizational Research: Measurement and Control. Proceedings of the Annual Conference of the Administrative Sciences Association of Canada Organizational Behaviour Division, 8, 178-187. PRESENTATIONS NOT ALSO APPEARING IN PROCEEDINGS Zerbe, W.J. 2008. Grieving Emotions: Employee Deviance and Organizational Discipline. Presented at the Emotions in Organizational Life Conference, Fontainebleu. Zerbe, W.J. 2007. What Happens When “Doing Good” Means “Feeling Bad.” Presented at the Annual Meeting of the Academy of Management, Philadelphia. Zerbe, W.J. 2007. Moral Regret in Ethical Decision Making. Invited research presentation. ESCP-EAP, Paris, France. Zerbe, W.J. 2006. Feelings about Ethical Decisions: The Emotions of Moral Residue. Presented at the Emotions in Organizational Life Conference, Atlanta. Zerbe, W.J. 2005. Grieving Emotions: Understanding Emotion Display Rules Through Labour Arbitration Cases. Presented at the 2005 Conference of the European Academy of Management, Munich, Germany.

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Zerbe, W.J. 2005. Moral Regret in Ethical Decision Making. Invited research presentation. EDHEC/Theseus International Management Institute, Nice, France. Birdsell, J. M., Zerbe, W. J., O’Connell, P., Thornley, R., and Hayward, S. 2003. Unpacking Organizational Capacity for Research. Presented at the 5th International Conference on the Scientific Basis of Health Services. Washington DC. Birdsell, J., Prasad, P., & Zerbe, W.J. 2001. The Reflection of Institutional Myths in the Structuring of a NationalMedical Research Initiative, Presented at the Annual Meeting of the Academy of Management, Cincinatti. Zerbe, W.J. 1998. Emotional dissonance and employee well-being. Presented at the First Emotions in Organizational Life Conference, San Diego. Zerbe, W.J., and Sharp, C.D. 1998. Getting Mad About What Matters Most: Sources and Consequences of Anger in Organizations. Presented at the Annual Meeting of the Academy of Management, San Diego. Otto, J.E., Crouch, G.I., and Zerbe, W.J. 1997. Combining cognition and affect to maximize predicted variance in services satisfaction. Presented at the Sixth Annual Frontiers in Service Conference, Nashville. Zerbe, W.J., and Dobni, D. 1997. On the Relationship Between Participative Management, Commitment and Turnover. Presented at the Annual Meeting of the Western Academy of Management, Lake Tahoe, Zerbe, W.J. 1996. “Confessions of a Repentant Positivist”. Presented to Research Methods Division PreConference Workshop, Western Academy of Management, Banff. Zerbe, W.J., and Milton, L. 1994. Emotional expression and managerial effectiveness. Presented at the Annual Meeting of the Western Academy of Management, Santa Fe. Zerbe, W.J., and Birdsell, J.M. 1994. On achieving exemplary management of environmental issues. Presented at the Fifth Annual Meeting of the International Association for Business and Society, Hilton Head. Birdsell, J.M., and Zerbe, W.J. 1994. Who, When, and What: Developing organizational processes to manage environmental issues. Presented at The Institute of Management Science XXXII Conference, Anchorage. Zerbe, W.J. 1993. The consequences of demands for emotional expression on employee well-being. Presented at the Annual Meeting of the Western Academy of Management, San Jose. Zerbe, W.J., and Chin, W.W. 1993. Determinants of emotional display: Norms, feelings, and internal expectations. Paper presented at the Annual Meeting of the Western Academy of Management, San Jose.

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Zerbe, W.J., Dobni, D., and Harel, G. 1993. Human resource management practices, service culture and service behavior. Presented at the Annual Meeting of the Western Academy of Management, San Jose. Ponak, A. and Zerbe, W.J. 1992. Time delays in grievance arbitration. Presented at the 9th World Congress of the International Industrial Relations Association, Sydney, Australia. Cahoon, A.R. and Zerbe, W.J. 1989. The syndicate method for teaching organizational behaviour. Presented at the Organizational Behaviour Teaching Conference, Columbia, Missouri. Zerbe, W.J. and Stablein, R. 1989. Conceptualizing Expectancy as Effort-Performance Covariation: Implications and Validation. Presented at the Annual Meeting of the Western Academy of Management, San Francisco. Zerbe, W.J. and Verma, A. 1986. A Comparison Group Evaluation of the Scanlon Plan. Presented at the Annual Meeting of the Academy of Management, Chicago. Zerbe, W.J. 1985. Self-Deception and Impression Management in Organizational Behaviour. Presented at the Annual Meeting of the Academy of Management, San Diego. Zerbe, W.J. and Miller, D.T. 1980. The Nature of Constructs in Social Psychology. Presented at the Conference of Canadian Psychological Association, Calgary.

SERVICE Community: 2013

Member, AACSB Peer Review Team, Dalhousie University

2010 – present Co-Chair, AACSB New Deans Affinity Group 2010 -- present Member, Genesis Center Board of Directors 2011 – present Board Member, Canadian Federation of Business School Deans 2011 – 2012

Member, Air Access Committee, St. John’s Board of Trade

2010 – 2012

Board Member, Junior Achievement Newfoundland and Labrador

2010 – present Board Member, Certified Accountants of Newfoundland and Labrador Education Foundation 1995 – 1997

Board Member, Calgary Association for the Mentally Handicapped

Memorial University of Newfoundland: 2013

Chairperson, Committee to Develop Terms of Reference for Teaching Chairs

2012 – present Member, Collective Bargaining Team 2012

Member, Selection Committee, Chief Risk Officer

2012

Member, University Food Services Committee

2011 – present Member, University Budget Action Team

Wilfred Zerbe Page 14

2011 – present Member, Human Resources Advisory Council 2011

Chairperson, Committee to Reduce the Paper Dependency of Senate

University of Calgary: 2008 – 2009

Human Resources and Organizational Dynamics Area Recruiting Committee

2007 – 2008

Chair, University Research Grants Committee Subcommittee for Social Sciences, Humanities, Fine Arts, Business and Law

2005 – 2008

University of Calgary, General Faculties Council

2006 – 2008

University Research Grants Committee

2005 – 2008

University of Calgary, Faculty of Graduate Studies, Academic Program Committee

2001 – 2004

The University of Calgary Faculty Association Board Member

2002 – 2003

Chairperson, Committee to Review Study Abroad Programs

1999 – 2002

Faculty of Continuing Education Council

1998 – 2000

Learning Commons Board Member

1998 – 2001

University Research Grants Committee

1997 – 1999

Faculty of Management Ph.D. Committee

1996 – 2000

University Planning Committee

1996 – 2000

University Budget Committee

1996 – 2000

University Position Allocation Committee

1995 – 1996

Chairperson, Masters of Project Management Curriculum Design Task Force

1996 – 1997

Annual Report Design Team

1995 – 1996

President’s Review Committee for the Dean of Management

1996

Faculty of Management Decentralization Committee

1995 – 1996

General Faculties Council Striking Committee

1994 – 1997

University of Calgary, General Faculties Council

1992 – 1993

Faculty of Management Ph.D. Program Committee

1992 – 1993

Faculty of Management Academic Standing Committee

1992, 1994

Faculty of Management Tenure Committee

1991

Faculty of Management Merit and Promotion Committee.

1991 – 1993

Group Decision Support System Steering Committee, Faculty of Management.

1990 – 1993

Member, Management of Organizations and Human Resources Recruiting Committee.

1990 – 1994

Member, Tourism Management Group.

1988 – 1991

Executive Secretary, Faculty of Management Advisory Council.

1988 – 1990

Member, Program Review Committee, Faculty of Management.

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1988 – 1990

Member, University of Calgary Committee on the Ethics of Human Studies.

1989 – 1992

MBA Orientation Committee

1989 – 1990

Faculty of Management Representative, Faculty of Nursing Council.

1988 – 1991

Member, Technology Management Research Group.

1988 – 1990

Member, Faculty of Management Speakers Committee.

1987 – 1991

Course Co-ordinator, MOHR 321.

PROFESSIONAL ACTIVITIES Conference Co-Chair: Emotions in Organizational Life, Montreal, 2010. Conference Co-Chair: Emotions in Organizational Life, Fontainebleu, 2008. Conference Track Co-Chair: Emotions in Organizations Track, European Academy of Management, Paris, 2007. Conference Co-Chair: Emotions in Organizational Life, Atlanta, 2006. Conference Co-Chair: Emotions in Organizational Life, London, 2004. Conference Co-Chair: Emotions in Organizational Life, Gold Coast Australia, 2002. Conference Co-Chair: Emotions in Organizational Life, Toronto, 2000. Conference Co-Chair: Emotions in Organizational Life, San Diego, 1998. Conference Session Chairperson and Discussant: Nonunion Forms of Employee Representation, 1997. Member, Program Committee: Academy of Management Research Methods Division, 1989 - 1996. Member, Program Committee: Western Academy of Management, 1988 - 1996 Conference Session Chairperson: Western Academy of Management, 1992, 1995, 1996 Conference Session Chairperson: Academy of Management, 1992. Discussant: Academy of Management Meetings, 1989, 1990, 1992, 1995 Member, Roethlisberger Award Selection Committee, Organizational Behaviour Teaching Society, 1994. Member, OB Division Membership Needs Task Force, 1993. Member, Ascendant Scholar Nomination Committee: Western Academy of Management, 1993. Member: Academy of Management.

Wilfred Zerbe Page 16

AWARDS AND HONOURS 2007

University of Calgary, International Projects Grant.

2005 – 2007

Haskayne School of Business, Human Resources and Organizational Dynamics Research Grant

2004 – 2006

Haskayne School of Business, Human Resources and Organizational Dynamics Research Grant

1994

Western Academy of Management Outstanding Paper Nomination

1991

Invited Participant in Western Academy of Management Junior Faculty Workshop.

1990 – 1991

Alberta Energy Corporation Summer Research Fellowship.

1990

Invited Participant in Academy of Management Workshop for Junior Faculty.

1990

University of Calgary Faculty of Management Outstanding Teacher award.

1986

Social Sciences and Humanities Research Council of Canada, Doctoral Fellowship Renewal.

1985

Academy of Management Organizational Behaviour Doctoral Consortium Participant.

1985

Administrative Sciences Association of Canada Annual Meeting, Best Doctoral Student Paper submitted to the Organizational Behaviour Division.

1983

Dean Earle D. MacPhee Memorial Fellowship in Commerce and Business Administration, University of British Columbia.

1981 – 1984

Social Sciences and Humanities Research Council of Canada, Doctoral Fellowship.

1978 – 1979

Medical Research Council of Canada, Research Fellowship.

CONSULTING EXPERIENCE Ongoing

Consultant to public and private organizations in the areas of leadership development, team-building, communication, conflict resolution, fact-finding, employee surveys, change management.

2006 – present Cognitive Edge Accredited practitioner. Cognitive Edge is an international network of practitioners applying complexity science principles to organizational settings. 1998

Consultant to Western Economic Diversification. Development, administration, and analysis of survey of organization and management practices.

1997

Consultant to Petro-Canada Limited on employee representation and involvement.

1997

Seminar leader on “Facilitating Organizational Development” for Canadian Western Natural Gas Limited.

1996 – 1997

Seminar leader for Northern Telecom/Nortel Ltd. on behavioural issues in project management.

1996

Consultant to Pratt-Whitney Canada Limited on Senior Management Team Development.

1996

Facilitator to the University of Calgary Faculty of Medicine on Conflict and Collaboration.

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1994 – 1995

TransCanada Pipelines Limited. Development, administration, and analysis of survey of organization and management practices.

1991 – 1992

Co-leader of Management Development Program for Alberta Branch of the Canadian Society of Club Managers.

1990 – 1992

Seminar leader at Glencoe Club of Calgary: Sessions on Communication, Conflict Management, Team-Building, Facilitation Skills.

1990

Consultant to Novatel Communications Ltd., Calgary. Development of a Quality of Work Life Survey.

1989

Consultant to Petro-Canada Resources, Calgary. Design, Administration and Analysis of Information Services User Satisfaction Survey.

1988 – 1989

Consultant to Foothills Hospital, Calgary. Coordination of Patient Satisfaction Survey.

1985 – 1987

Consultant to Medical Day Centre, Lion's Gate Hospital, North Vancouver. Evaluated outpatient program for CVA patients.

1984

Research Assistant, University of British Columbia. Assisted in analysis and manuscript preparation for evaluation of worker participation plan.

1983

Consultant to the British Columbia Telephone Company. Identified factors associated with customer satisfaction, designed and analyzed questionnaire.

1982

Consultant to the Department of Justice, Evaluation and Statistics, Government of Canada.

1982

Consultant to the Policy and Planning Division of the B.C. Ministry of Attorney General.

1980

Consultant to the B.C. Ministry of Attorney General, Corrections Branch.

1979

Researcher, Forest Engineering Research Institute of Canada.