Why choose JollyDays?
What’s inside? Holidays Abroad
4-15
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Fun and enjoyment
Holidays in the UK
16-31
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All staff are enhanced DBS checked and first aid trained
Meet Our Team
32-33
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Friendly, caring and supportive staff
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How to Book
34
Suitable for adults aged 17+ with mild to moderate learning disabilities
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Leisure & active holidays
Booking Conditions
34-35
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Some of our holidays are fully accessible
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One to one support if required (extra cost)
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Choose from over 50 different destinations both in the UK and abroad
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Door to door pick-up available at extra cost
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All meals included
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High quality accommodation
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All accommodation is carefully vetted
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Activity Adventure Centres are licensed by the AALA
Contact Us JollyDays Supported Holidays Worldwide LLP P.O. Box 10948 High Street Ingatestone
(Adventure Activities Licensing Authority) and are fully accessible
Essex CM4 0XB
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Qualified and caring staff at all activity centres
Tel. 01277 35 55 65 www.jollydaysholidays.co.uk
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Trusted & Protected by ABTA and ATOL
[email protected]
ABTA No.Y6247
we can look back As we go into 2017 ccessful year, at another highly su ving wonderfully having excelled in gi th the highest exciting holidays wi commodation, quality of support, ac our usual brand food, and of course, of fun!
liday company, e as your premier ho olv ev to s ue in nt co not compromised. JollyDays y and enjoyment is fet sa , th al he ur yo assist when you ensuring that ort your needs and to pp su to ere th ys wa Our team is al require. you a wide variety of le to continue to offer ab be to s to the ed as ple e ar We added a few new idea n ai ag ce on ve ha d vourites holidays to suit all an g different! Your fa in eth m so try to e at lik brochure for those th worry! to t no so , r to book early to are there too ut 2017, so remembe ho ug ro th ue in nt co The FUN will ur choice! t on the holiday of yo ve been chosen save disappointmen ort, we are proud to ha pp su d ue in nt co ur Thank you for yo d our friends! ite by you, our clients an d and visit our webs your Facebook frien as us d !!! ad hs to ap et gr rg oto fo Don’t ur holiday ph ays.co.uk to view yo www.jollydaysholid Happy holidays.
Derek & Colin
, you have peace of u book with JollyDays yo en wh at th g in r membership ps Not forgett fully protected by ou e ar u yo at th ge led mind in the know ce! ing of an ATOL licen of ABTA & our hold
Holidays by month February Pages 4
March
Pages 13, 16, 18, 19, 26
April
Pages 11, 12, 16, 17, 19, 20, 24
May
Pages 9, 10, 16, 17, 19, 20, 23, 26
June
Pages 6, 7, 9, 11, 15, 16, 24, 25
July
Pages 12, 16, 18, 19, 21, 22, 23, 24, 25
August
Pages 5, 17, 20, 23, 24
September
Pages 6, 8, 10, 14, 16, 17, 23, 24, 26, 27
October
Pages 7, 13, 14, 16, 17, 18, 19, 20, 28
November
Pages 8, 13, 17, 18, 19, 27, 28, 29
December
Pages 4, 29, 30, 31
4
Austria - Learn to Ski
● Alpine Hotel Accommodation ● 3 Days of Skiing Lessons (included in price)
● Lift Pass and Equipment (included in price)
● Mountain Scenery
Mountains
Skiing
Sledging
Snow Walking
Hot Chocolate
Bruges, Christmas Market
● Cafes & Bars ● Apple Strudel & Cream Code 801
Date 25/02/17
Days 5
Cost £2,100
● Quality Hotel ● Christmas Market ● Horse Carriage Ride ● Christmas Lights ● Chocolate Shops
Gifts
● Ice Carvings
Chocolate
Historical City Shopping
● Canal boat ride Code 891
Date 08/12/17
Days 4
Cost £895
Austria, Sound of Music Tour
5
● Alpine Hotel ● Salzburg & Shopping ● Sound of Music Tour (included in price)
● Traditional Dancing ● Local Entertainment
Mountains
Views Waterfalls Lakes
Germany & the Moselle River
● Ice-Cream & Strudel Code 857
Date 21/08/17
Days 7
Cost £1,945
● Luxury Accommodation ● Moselle Boat Trip ● Castles ● Dancing ● Wine Tasting
Vineyards River Boat Entertainment Trier
● 4 Daily Excursions (included in price)
Code 851
Date 04/08/17
Days 8
Cost £1,845
6
Best of Benidorm
● Quality Hotel ● Boat Trips ● Shopping ● Water Parks ● Entertainment
Karaoke Ice Creams
Beaches
Swimming
Spanish Coast & PortAventura
Code 829
Date 04/06/17
Days 8
Cost £1,875
● Quality Hotel ● 2 Days PortAventura Theme Park (included in price) ● Beaches ● Boat Trip
Water Rides SeaDancing Wild West Show
Roller Coasters
● Nightlife & Karaoke ● Dancing Code 864
Date 17/09/17
Days 8
Cost £1,675
7
● Centerparcs
Cycling in Holland
● Bicycle Hire (included in price) ● Indoor Pool, Water Slides, Whirlpools ● Ten Pin Bowling ● Mini golf
Cycle Paths
Windmills
Villages
BBQ
Disneyland Paris
● Bars Code 839
Date 30/06/17
Days 7
Cost £1,375
● Quality Hotel Accommodation ● 2 Days Disney Entrance (included in price)
● Meet Disney Characters ● Fun Rides & Disney Shops
Characters Parades Rides Mickey & Minnie Mouse
● Stunt Shows & Parades Code 831 837 874
Date 11/06/17 25/06/17 15/10/17
Days 4 4 4
Cost £995 £995 £995
8
The Island of Madeira
● Quality Hotel ● Botanical Gardens ● Boat Trip ● Old Towns ● Flower Markets
Gardens Ice Creams Sunshine Markets The Magic Of Majorca
● Swimming Code 883
Date 11/11/17
Days 8
Cost £1,975
● Quality Hotel ● Spanish Flamenco Dancing ● Boat Tours ● Sightseeing ● Parcs
Beaches Tapas
Swimming
Sunshine Island
Code 860
Date 03/09/17
Days 8
Cost £1,975
Portugal Coastline
9
● Quality Hotel ● Boat Trip ● Entertainment & Nightlife ● Local Markets ● Day Trips
Sardines
Sunshine
Beaches Marine Life Italy - Sun & Sea
● Zoomarine & Dolphin Show Code 836
Date 19/06/17
Days 8
Cost £1,945
● Quality Hotel ● Sightseeing ● Old Towns ● Boat Trip ● Swimming
Pizza
Beaches
Mountains
Sunshine
Ice Cream
● Restaurants & Bars Code 824
Date 21/05/17
Days 8
Cost £1,895
10
Biscuit Bake Off in France
● Top Quality French Gite ● Bakery lesson (included in price) ● Steam Train Ride ● Local Chocolate Factory ● Sea Life Centre
Chocolate Baking Aquarium Cafes Seaside Painting & Drawing in France
● Local Markets Code 820
Date 14/05/17
Days 7
Cost £1,245
● Quality French Gite ● 2 x Half Day Art Course (included in price)
● Professional Artist ● Chocolate Factory ● Sea Life Centre
Painting Markets
Aquarium
Steam Train
BBQ
● Steam Train & Shopping Code 862
Date 10/09/17
Days 7
Cost £1,275
Battlefields & War Museums In France
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● Quality French Gite ● Museums ● Bunkers ● War Cemetries ● Steam Train
Cafes
Tanks Bistro Crepes Somme Dutch Bulb Fields & Amsterdam
● Memorials Code 828
Date 04/06/17
Days 7
Cost £1,275
● Hotel Accommodation ● Garden Entry (included in price)
● Amsterdam Canals ● Coastal Towns ● Windmills
Tulips
Spring
Gardens
Colour
Crocus
Code 811
Date 16/04/17
Days 6
Cost £1,335
12
The Home of ABBA, Stockholm
● City Hotel ● ABBA Museum & Guided Tour ● 3 Day Stockholm Pass : ● Royal Canal Tour ● Open-Top Bus
Swedish Musical Hall of Fame
Vikings
Royal Palace
Museums
Cyprus Sun
● Drottningholm Palace & Boat Tour (ALL of the above inc in the price)
Code 843
Date 09/07/17
Days 5
Cost £1,850
● Quality Hotel Accommodation ● Local Villages & Markets ● Sea, Sand & Sunshine ● Boat Trip ● Nightlife & Dancing
Sunshine Karaoke
Ice Creams Boats Dancing
● Tavernas Code 815
Date 30/04/17
Days 8
Cost £1,785
The Island of Malta
13
● Quality Hotel Accommodation ● Sea, Sand & Sunshine ● Harbour Cruise ● Shopping ● Dancing
Sunshine
Ice Creams
Sightseeing
Beaches
Valletta
Winter Sun in the Canaries
● Open-Top Bus Ride Code 879
Date 29/10/17
Days 8
Cost £1,675
● Quality Hotel ● Winter Sunshine ● Nightlife, Dancing & Karaoke ● Boat Excursion ● Trip to Volcano
Dolphins Whales Swimming
Karaoke
● Aqua Parc - Dolphin Show Code 802 889
Date 16/03/17 28/11/17
Days 8 8
Cost £1,835 £1,835
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Florida, Parks & Swim with Dolphins
● Luxury Villa with Pool ● Swim with Dolphins (included in price)
● Combo Park Ticket Disney, Sea World, Universal, Islands of Adventure & Water Parks (included in price)
& Pool Dolphins BBQVilla Shopping
Theme Parks
Sunshine
Memphis - the Home of Elvis!
● Disney Characters & Parades ● Stunt Shows & Rides Code 869
Date 28/09/17
Days 15
Cost £4,750
● Quality Hotel ● Visit to Graceland (included in price)
● Live Music - Beale Street ● Karaoke ● Hall of Fame
Rock & Roll Sun Studio
Elvis
Museum
Code 876
Date 17/10/17
Days 8
Cost £2,995
Mediterranean Cruise Adventure
15
● Fly / Cruise ● Fantastic Food ● Live Music / Cabaret ● Historical Cities ● Swimming Pools
Sunshine
● City Sightseeing Tour
Swimming
Please note. Actual dates may vary in accordance with cruise schedules
Musicals & Dancing
Games
Excursions
Code 834
Date 18/06/17
Days 8
Cost £2,795
16
● Gold Apartments ● Shows & Excursions ● Dancing & Ten Pin Bowling ● Splash Waterworld
Butlins, Fun & Dancing
Red Coats
Pool
Fun Fair
Amusements
Excursions
Shows
Code 803 813 818 822 830 832 835 841 861 863 870 872 875
Date 20/03/17 24/04/17 08/05/17 15/05/17 05/06/17 12/06/17 19/06/17 03/07/17 04/09/17 11/09/17 02/10/17 09/10/17 16/10/17
Days 5 5 5 5 5 5 5 5 5 5 5 5 5
Cost £875 £875 £935 £935 £955 £955 £955 £975 £955 £955 £915 £915 £915
The Wonders of the Isle of Wight
● Warner 4* Adult Resort 17 ● Entertainment & Dancing ● Various Day Trips ● Coloured Sand & Shapes ● Ten Pin Bowling
Osborne House Crafts
Code 808 812 816 827 854 856 865 877
Potters Leisure Resort
● 5* Hotel Accommodation
Waltzing Waters
Donkeys
Date 03/04/17 17/04/17 01/05/17 29/05/17 14/08/17 21/08/17 18/09/17 23/10/17
Days 5 5 5 5 5 5 5 5
Cost £855 £875 £885 £885 £975 £975 £935 £895
● Top Quality Entertainment ● Daily Activities ● Music & Dancing ● Ten Pin Bowling
Shows
Dancing
Golf
Quizzes
Archery
● Swimming Code 807 819 886
Date 03/04/17 08/05/17 20/11/17
Days 5 5 5
Cost £1,145 £1,245 £1,145
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Alton Towers Theme Park
● Luxury Wooden Lodges ● 2 Days Entrance to Alton Towers (included in price) ● Visit Local Attractions ● Beautiful Scenery ● Pubs
Water Rides
Thrills
Roller Coasters
Rides
Center Parcs Leisure Resort
Code 846
Date 17/07/17
Days 7
Cost £1,345
● Luxury Woodland Villa ● Indoor Tropical Swimming Pool ● Ten Pin Bowling ● Table Tennis
Mini Golf
Cycling
Swimming
● Pool & Snooker
Activities
Bowling
Code 804 873 885
Date 20/03/17 09/10/17 13/11/17
Days 5 5 5
Cost £875 £875 £875
Attractions of Blackpool
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● Luxury Cottage Accommodation ● Blackpool Tower, Ballroom, Circus, Madame Tussauds, Sea Life, Dungeons (included in price) ● Pier & Shopping ● Amusements
Tower Fish & Chips Lights
Pier
Zoo
Code 805 814 823 842 871 882 887
Date Days 25/03/17 7 24/04/17 7 20/05/17 7 08/07/17 7 02/10/17 7 03/11/17 7 20/11/17 7
Cost £1,145 £1,245 £1,275 £1,345 £1,245 £1,195 £1,155
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Lake District Activity Centre
● Top Quality Accommodation ● Qualified Instructors ● Wall Climbing ● Abseiling & Canoeing ● Archery & Cycling
Caving Games Pottery Team Work
Climbing
Exmoor Activity Centre
(ALL of the above inc in the price)
Code 809 826 853
Date Days 09/04/17 7 28/05/17 7 13/08/17 7
Cost £1,495 £1,495 £1,495
● High Quality Accommodation ● Qualified Instructors ● Indoor Swimming Pool ● Zip Wire ● Wall Climbing
Horse Riding Canoeing Activities Archery
● Cycling & Horse Riding (ALL of the above inc in the price)
Code 878
Date 23/10/17
Days 8
Cost £1,675
Music, Dance & Arts Festival - Latitude
21
● Off-site Quality Accommodation ● 3 Day Festival Entry (included in price)
● Souvenier Stalls ● Dancing
Live Music
Vibrant Atmosphere
Comedy
Art
● Woodland Setting ● Poetry ● Comedy Code 844
Date 11/07/17
Days 7
Cost £1,415
22
Wales - Castles, Coast & Steam Trains
● Quality Accommodation ● Beautiful Beaches ● Coast & Countryside ● Day Trips ● Castles
Ice Creams Sheep Dogs
Castles Pubs Beaches Wales - The Doctor Who Experience
● Steam Trains Code 845
Date 15/07/17
Days 7
Cost £1,395
● Quality Accommodation ● Doctor Who Exhibition & Merchandise Pack (included in price)
● Day Trips ● Castles
Tardis Pubs Darleks Ice Creams Zoo
● Steam Trains Code 849
Date 29/07/17
Days 7
Cost £1,425
Yorkshire Dales, TV Soap Country
Last of the Summer Wine
Emmerdale
BBQ’s Heartbeat Cream Teas Steam Railways in Yorkshire
23 ● Country Cottage ● National Park ● Wensleydale Cheese Factory ● Sid’s Cafe & Betty’s Tea Room ● Steam Trains ● Pubs & Cream Teas Code 817 825 840 850 867
Date 07/05/17 26/05/17 01/07/17 30/07/17 23/09/17
Days 7 7 7 7 7
Cost £1,195 £1,195 £1,245 £1,245 £1,245
● Quality Accommodation ● 2 x Steam Train Rides (included in price)
● National Railway Museum ● Yorkshire Moors ● Whitby
Steam Trains
Settle & Ribblehead Viaduct Carlisle
● Fish & Chips Code 858
Date 26/08/17
Days 7
Cost £1,415
24
A Stroll in the Peak District
● Woodland Lodges ● Circular Walks ● Beautiful Scenery ● Historic Houses ● Cream Teas
Old English Pubs
● Trams
Cream Teas
Scenic Country Walks Norfolk - Boats, Trains & Seaside
Code 833
Date 12/06/17
Days 5
Cost £925
● Spacious Bungalow ● Water Activities (included in price)
● Steam Trains ● Pubs & BBQ ● Ten Pin Bowling
Broads Canoeing Cruising Sailing Wildlife
Code 810 847 852 855 868
Date 10/04/17 23/07/17 06/08/17 14/08/17 25/09/17
Days 6 7 7 7 7
Cost £1,085 £1,275 £1,275 £1,275 £1,275
Royal Norfolk County Show
25
● Country Lodges
● 2 Days Entrance to the County Show (included in price) ● Horse Shows, Show Jumping & Farm Animals ● Dogs & Birds
Steam Engines
Cakes
Crafts Livestock
New Forest & Hampshire County Show
● Vintage Tractors ● Flower & Vegetable Show Code 838
Date 26/06/17
Days 7
Cost £1,245
● Country Lodges ● 2 Days Entrance to the County Show (included in price) ● Horse Shows & Show Jumping ● Dog Show, Farm Animals & Birds of Prey
Horses
Crafts Dogs
Flower Show Ice Creams
● Old Steam Engines & Tractors Code 848
Date 24/07/17
Days 7
Cost £1,395
26
Farm Experience & Zoo
● Quality Lodges ● Help on the Farm & Feed the Animals (included in price) ● Visit to Zoo (included in price) ● Craft Centre ● Country Pubs
Farm Animals Zoo Countryside Souveniers Devon Delights
Code 806 821
Date Days 27/03/17 5 15/05/17 5
Cost £925 £925
● Quality Cottage Accommodation ● Excursions ● Boat Trips ● Swimming ● Country Pubs
Beaches Cream Teas
Live Music Dancing Ice Cream
● Pasties & Cream Teas Code 859
Date 02/09/17
Days 14
Cost £2,495
Stadium Tours - Premiership Football
27
● Quality Cottages ● Manchester / Liverpool ● Premier Stadium Tours (Min 2 included in price)
● Kit Rooms ● Museums
Man Utd Trophies
Champions
Liverpool Football Oxford - The Harry Potter Tour
● Souveniers ● Blackpool Code 866
Date 18/09/17
Days 7
Cost £1,275
● Quality Hotel ● Harry Potter Studio Tour (included in price)
● Oxford Tour of Colleges (included in price)
● Open-Top Bus Ride
Film Locations
● Shopping
Philosopher’s Stone
Hogwarts Great Hall
Code 881
Date 03/11/17
Days 4
Cost £935
28
Bowling & Pool Competition - Nottinghamshire
● Hotel Accommodation ● Ten Pin Bowling ● Pool ● Trophies ● Certificates
Pool
Prizes
Pubs
Bowling
Bowling & Pool Competition - Essex
Code 888
Date 28/11/17
Days 3
Cost £525
● Hotel Accommodation ● Ten Pin Bowling ● Pool ● Trophies ● Certificates
Bowling Pubs
Prizes
Pool
Code 880
Date 30/10/17
Days 3
Cost £525
London Sightseeing & Theatre
● Quality London Hotel
29
● Ticket to West End Show (included in price)
● Riverboat Ride ● Open Top Bus Tour
Buckingham Palace Shows Horse Guards
Sightseeing
● Buckingham Palace ● Trafalgar Square Code 884
Date 12/11/17
Days 5
Cost £1,195
● Adult Leisure Resort
Turkey & Tinsel
● Traditional Meals ● Xmas Pantomime ● Live Music & Entertainment
Comedy
Dancing
Singing
Shows
Festive Fun
● Festive Fun ● Dancing Code 890 892
Date 04/12/17 11/12/17
Days 5 5
Cost £795 £795
30
Christmas Pantomime
● Quality Accommodation ● Pantomime (included in price) ● Market ● Sightseeing ● Shopping
Cambridge
Colleges
Pubs
Punting
Twixmas on the Isle of Wight
Code 893
Date 13/12/17
Days 4
Cost £845
● Warner Adult Leisure Resort ● Pantomime ● Festive Fun ● Live Shows
Festive Fun
● Daily Activities
Live Shows
Good Food Dancing
● Dancing Code 896
Date 23/12/17
Days 11
Cost £2,650
Christmas Celebrations
● Adult Leisure Resort
31
● Daytime Activities ● Evening Shows & Dancing ● Christmas Gift
Shows Crackers
Mince Pies
Turkey
Entertainment
New Year’s Party
● Bell Ringing Code 894 895
Date 23/12/17 23/12/17
Days 5 5
Cost £1,595 £1,595
● Adult Leisure Resort ● Highland Piper ● Daily Activities ● Evening Entertainment ● Dancing
Party Big Ben Hats Dancing
Streamers
● Karaoke Code 897 898
Date 30/12/17 30/12/17
Days 4 4
Cost £1,095 £1,095
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meet the jollydays team
Jess
Derek Founder and Partner in JollyDays. Derek is an experienced tour leader for adults with learning disabilities; he aims to provide each holidaymaker with a happy, memorable and new experience.
Colin Partner in JollyDays. Colin has a very caring nature and loves sport and travel. His experience of holidaymaking over many years, developed when raising his three sons, makes him the perfect tour leader.
Tini Tini is a fantastic, multilingual member with a background in outdoor pursuits. In her spare time creating wonderful jewellery back home in Germany. Always has a broad smile and limitless energy.
Steve &
Michaela Enthusiastic husband and wife team who have lived and worked abroad and now firm favourites of the team. Formerly they have raised funds for air-ambulances in the north of the country! They will add something special to every holiday!
John
Isobel Isobel has worked supporting many people for a number of years and is now a very valuable member of our team. You can count on her to being the first and last on the dance floor. Expect to see her regularly throughout the year.
Another of our new continental team. Jess loves skiing when home in Switzerland during the winter. Back on level ground she is our full time office assistant doing a fab job in all aspects, including photographs, Facebook & our BLOG.
Candy Candy will not only pick you up but she also joins in the fun with you to help share your great holiday experiences. When not working for JollyDays, you will find her at her nursing duties!
Salt of the earth, a Yorkshire man who will remind you that he is from “God’s country”! A truly lovely guy, who will help you have fun on your holiday. John will also ensure that you don’t miss your holiday as he acts as a regular courier.
33
Wendy A lively and energetic member of our support team; Wendy is a former Learning Support Assistant. She loves outdoor activities.
Ase Combines with her duties as a theatre nurse. Being born in Stockholm, Ase was the perfect guide for our ABBA holiday and is now our newest recruit. She also competes in Ironman triathlons!
Phil Phil is our most regular support worker who just can’t keep away! He is a lively, fun loving and enthusiastic guy. He will keep you amused for hours. Phil also doubles up as one of our couriers!
Julie Another family member having recently joined the office team. Julie is from South Africa and apart from her office duties she has a little one to look after at home.
Jim An experienced member of the JollyDays Team; Jim is a courier and support worker on holidays. He loves to travel and enjoys exploring new places.
Netty
Lindsey
A fantastic addition to the JollyDays Team; Not only is she loving being a JollyDays team member, but she also makes exceedingly good cakes.
Is in the office and doing a great job at answering all your questions and getting the paper work to you without a hitch!
Lesley Paula A recent addition to the team, Paula has worked several years in support and has thoroughly enjoyed adding the JollyDays experience to her repertoire. She is a passionate animal lover.
Phil introduced his big sister Lesley to us and after having experienced a JollyDays holiday she was hooked and has now become a regular team member. Lesley is a beauty therapist, loves walking, cooking and baking cakes.
Roger Having recently retired from teaching at a local special needs school, he joined the team firstly as a driver and since has become a valued member helping to run holidays.
Jon A solid member of the JollyDays team. He is a former special needs teacher and has boxed for England in his youth. Jon will not only pick you up but will also be helping on some holidays.
Our friendly drivers...
Paul
Steve
Phil
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Booking Terms & Conditions JollyDays Supported Holidays Worldwide LLP (referred to herein as “JollyDays”) is a UK company numbered OC367606, having its registered office address at Matrix House, 12-16 Lionel Road, Canvey Island, Essex SS8 9DE. The Contract The contract between you (‘the client’) and us (‘JollyDays’) is subject to these booking conditions. The contract shall be governed by and construed in accordance with English law and is subject to the jurisprudence of the courts of England. You should read these conditions carefully before you book. You must be at least 17 years old at the time of taking your holiday with us. The person booking the holiday is responsible for ensuring the accuracy of the personal details and any other information supplied in respect of you the client on the booking and for passing on any information regarding the booking or any changes made in relation thereto. Our holidays are suitable for adults with mild to moderate learning disabilities. We provide basic practical support and supervision. Our holidays are unsuitable for adults who display physically challenging behaviour. In order for JollyDays to provide the best possible support the “Health & General Questionnaire” (‘H&G Questionnaire’) must be fully completed and be a true reflection of you the client. If, at any time between completing the H&G Questionnaire and the client’s holiday commencing, there is any change to the information provided on the completed H&G Questionnaire, this must be communicated to JollyDays in writing. This applies to every holiday the client is booked on. What your holiday includes The holiday package is inclusive of practical support, Full Board (Breakfast, Lunch and Dinner), including one non-alcoholic drink per meal time. Accommodation will normally be in a shared room. Single rooms are sometimes available, for which there will be an extra charge, and should be requested at the time of booking. All hotels used will be a minimum of 3*. Transport is provided from a pick-up point, designated by us, to and from your holiday destination. (A Door to Door Service can be arranged at an additional cost). Our standard support provided is: 2 support workers to a maximum of 7 clients; 3 support workers to a maximum of 10 clients. If additional support is required, e.g. one to one, then a further charge will be levied. Transportation JollyDays may use the following means of transport during the holiday: Minibus/ Coach/Car/Ferry/Train/Aeroplane. Means of transportation for a particular holiday can be confirmed via the JollyDays office.
Travel Insurance You must take out travel insurance for all holidays (both in the U.K. and abroad), suitable for your needs at the time of making your first payment. This should not be left until just before travelling as cancellation by the client for any reason needs to be covered. We cannot be held responsible for any costs you incur as a result of failing to do so. Personal travel insurance should be taken out for your own peace of mind and the insurance should cover you for a minimum of cancellation (due to illness), any emergencies which arise while you are away and for loss or damage of personal possessions. Please read your policy details carefully when you receive them and bring them with you when you travel. Brochure Content All details are correct at the time of going to print. Holiday dates and prices are subject to change without notice. If we are required to do this the client will have the option of cancelling the booking and have full payment reimbursed. Some images are used for illustration purposes only. Images and bullet-pointed information are indicative of what may be included on the corresponding holiday: it is not a comprehensive list or itinerary. Documentation for Travel Please note that for all foreign holidays, a full valid passport is required. If you need to apply for a new passport or renew an existing passport you should apply at least 8 weeks before your holiday. For up-to-date requirements visit: www.ips.gov.uk. It is your responsibility to ensure that you have a valid passport and comply with any health requirements. In most cases we will apply for any visa documentation that may be required. Please see our website FAQs for further information. Any information we provide is for guidance only. How to Book To make a booking please telephone 01277 35 55 65 or email:
[email protected]. We will send you 1) Deposit Request/ Full Payment Request 2) Booking Form 3) Health & General Questionnaire for completion. Upon our receipt of the completed Booking Form, H&G Questionnaire and payment requested, we will send you a receipt which confirms the booking. ‘Total holiday cost’ is the full cost requested from you the client (includes cost of holiday, door-to-door transport, single room supplement, one-to-one provision, and any other costs). No booking is confirmed until at least 20% of total holiday cost is received. All written correspondence and invoices will be sent directly to you unless it is clearly indicated on the Booking Form that this is to be sent to a third party. The balance of the holiday cost together with any extra costs shall be payable 90 days prior to the commencement of your holiday. Challenging Behaviour In the event of you, the client, developing or displaying physically challenging, threatening and/or disruptive behaviour we reserve the right to terminate your holiday and return you to your residence at your own expense. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim
against you for any costs and expenses incurred as a result of your behaviour e.g. the cost of transportation, diverting an aircraft or ship to remove you. If We Cancel Tours are based on an economic minimum number of passengers which is usually five (5). If you do not pay the balance of the holiday cost on time we reserve the right to cancel your booking. We reserve the right to cancel your holiday in any circumstance, but if we do so you can either have a refund or accept a replacement holiday of corresponding value from us, subject to availability. We will not be liable to pay any compensation if we are forced to cancel or in any way change your trip as a result of unusual or unforeseen situations outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity. If you Cancel Should you wish to cancel your holiday with us you should notify us directly in writing as soon as possible. The scale of cancellation charges detailed is according to the number of days prior to departure that written confirmation is received by us. Prior to departure date.
Cancellation charge.
90 days or more
Loss of deposit
89-60 days
50% of total holiday cost
59-30 days
70% of total holiday cost
29-15 days
90% of total holiday cost
14-0 days
100% of total holiday cost
Liability We do not accept responsibility for our failure to perform the contract for the package holiday or for the improper performance of the contract, as such failure is due neither to any fault on our part nor to that of our employees, agents, sub-contractors or suppliers if it is: Attributable to you the client, or is attributable to a third party unconnected with the provision of the services for and is unforeseeable or unavoidable. Unusual and unforeseeable circumstances beyond the control of JollyDays, the consequences of which could not have been avoided even if all due care had been exercised. An event which JollyDays, our employees, agents, suppliers and subcontractors could not, even with all due care, have foreseen or forestalled. Our liability shall be limited in accordance with the international conventions which govern such services and the conditions of carriage of the carrier.
ABTA / ATOL
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Book with confidence. We are a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide full financial protection for your money. JollyDays Supported Holidays Worldwide LLP is a member of ABTA with membership number Y6247. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate Your Financial Protection: When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
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