Why Choose Amwell: For Employers
Why Choose Amwell
Why choose Amwell: For Employers There are many telehealth companies popping up offering a variety of “telehealth” services. American Well is a telehealth pioneer, with nearly a decade of expertise serving employers, health plans, hospitals and health systems, and consumers directly. Here’re some reasons why some of the most well-known employers and healthcare companies choose Amwell:
Employer Practices. Amwell alone offers each employer a custom telehealth service – the Employer Practice. Unlike other players, which offer the same vanilla service to everyone, Amwell delivers a program customized to your population needs, health and wellness goals, carrier services, and pharmacy cost management program. The Employer Practice carries your employer branding on mobile and web. But the Employer Practice goes far beyond a logo: Providers. Amwell’s network includes US Board certified physicians, certified diabetes educators, and behavioral health therapists. And Amwell also supports employers who would like to add their own providers to their practice. Formulary for prescriptions. In your employer practice, Amwell physicians see your employer formulary and select among your Tier 1 pharmacy choices for prescription. Referrals. Amwell physicians within your practice can be given guidance for referral – supporting your objectives in terms of primary care and centers of excellence. If you have a direct contract with a local provider organization, Amwell can host that groups’ providers in your practice, and refer out to them when needed. Engagement. Your Amwell communications program reflects your employer brand as well as your values. We recommend best practices, share data on our experiences, and help you execute an effective engagement program. We typically engage 20-30% of your population during the first year, with 5-15% utilization – depending on your benefit structure and communications program.
Integrated Kiosks. Employers seeking onsite services can slash costs by making Amwell services available via Kiosk. Uniquely among telehealth players, Amwell services come right out of the box on all Kiosk models – enclosed, console, and tabletop. From the Kiosk, your employees connect to the same Employer Practice provider network they see regularly online via web or mobile.
Consumer experience. Amwell was born as a direct to consumer service on October 8, 2013 – the first video telehealth service to be made available to the public – and still the only
Copyright © 2015 American Well / Confidential
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Why Choose Amwell
one that offers consumers their choice of provider. In 2014, Amwell was the most downloaded telehealth app on both iOS and Android in 2014, according to App Annie, eclipsing all other players. Amwell’s patient experience rating from users is 4.8 on a 5 point scale – “excellent.” In 2015, Apple – the leader in consumer experience – began featuring Amwell on the App store. And Tim Cook, CEO of Apple, mentioned Amwell in his first quarter earnings call. So employers can be sure that when they choose Amwell, they are choosing the best consumer experience available in telehealth.
Apple HealthKit biometrics and diagnostics. Amwell uniquely has integrated with Apple HealthKit, allowing patients who have tracked information such as blood glucose, weight, temperature, heart rate, and other biometrics on iOS, to share this information with a clinician at the time of a visit. Think this is futuristic? Think again: 12% of consumers visiting on Amwell share Health information.
Health plan partnerships. Amwell automates real-time eligibility checks and claims processing with any US carrier, eliminating the demand for time-consuming eligibility files. But beyond this, Amwell has business partnerships with 27 health plans, including both United and Anthem. More than any other player, we have a track record of working with plan administrators to ensure a seamless experience.
ATA certification. Amwell was the first service to have earned certification from the American Telemedicine Association. This certification covers the quality of our clinical services, technology, operations, engagement programs, data security, HIPAA compliance, and regulatory adherence.
Track record with Employers. Amwell has deployed directly with dozens of employers – not to mention the national accounts we serve through our health plan partnerships. In all, over 600 employer groups. We have experience with employers from under 1,000 lives to over 100,000 – full and part time, multiple languages, with onsite kiosks, a mix of providers, and multiple carriers. You can’t find a player with more employer know-how than Amwell.
Copyright © 2015 American Well / Confidential
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Why Choose Amwell
Recognition, Certifications, and compliance Telehealth Company of the Year, Frost & Sullivan
Doctor on Demand
MDLive
Teladoc
No award received
No award received
No award received
Frost & Sullivan recognized American Well with the 2014 North American Frost & Sullivan Company of the Year Award. American Well prevailed over its competitors in each of five key assessment areas: 1) growth strategy, 2) implementation, 3) product innovation, 4) customer value, 5) and market penetration. Became Not Not accredited ATA Accredited accredited accredited after AW American Well was the first telehealth vendor to receive accreditation from the American Telemedicine Association. Fewer Fewer Fewer Most popular telehealth App of downloads downloads downloads 2014 than AW than AW than AW American Well’s Amwell App was the most downloaded telehealth app on both iOS and Android in 2014 according to App Annie, eclipsing all other players.
100% FSMB and HIPAA compliant
HIPAA only
HIPAA only
HIPAA only
American Well operates the only telehealth model preferred by the Federation of State Medical Boards and is 100% HIPAA compliant. Not Not Not complaint complaint complaint Compliant with state laws with all state with all state with all state laws. laws. laws. Amwell is the only vendor that is 100% compliant with all state laws.
Employer benefits Customized, Branded employer practices
Amwell delivers a program customized to your population needs, health and wellness goals, carrier services, and pharmacy cost management program. No current No No Electronic health plan eligibility and automated automated claims- will eligibility eligibility integration soon and claims and claims Amwell automates real-time eligibility checks and claims processing with any US carrier, eliminating the demand for timeconsuming eligibility files. Satisfaction Satisfaction rumored to rumored to High employee satisfaction be low be low Amwell’s patient experience rating from users is 4.8 on a 5 point scale – “excellent.” No onsite No onsite No onsite On-site clinic integration integration integration integration Amwell can integrate with, supplement, or replace onsite clinics with telehealth through web, mobile, or kiosks
Copyright © 2015 American Well / Confidential
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Why Choose Amwell
Employee benefits Unreliable 95% Phoneaccess, and based 80% phone Amwell offers the same excellent user experience on the web, mobile app, and kiosk. No other vendor has as many access points or offers choice of physician. Amwell’s patient satisfaction is consistently 98%. 24/7/365, 24/7/365, 7am-11pm video not video not 24/7/365 availability only guaranteed guaranteed Amwell offers immediate video visits via video, 24/7/365 Can choose physician, No choice but they No choice Choice of physician may not offer video Amwell always allows patients to select their doctor for immediate video visits, unlike any other telehealth vendor. Manual only Manual only Manual only Exportable visit summary Amwell enables visit summary export in all industry formats
Elegant web, mobile, and kiosk interface
No choice of physician
Clinical Features Contract Contract Contract physicians physicians physicians only only only Amwell’s network includes full-time, staffed US Board certified physicians. Amwell also supports employers who would like to add their own providers (i.e., from onsite clinics) to their practice.
Staffed Medical Practice
Behavioral Health
Amwell’s network includes Licensed Independent Clinical Social Workers (LICSW) and Psychologists that provide 45 minute video talk session to address common behavioral health challenges such as depression, anxiety, stress, insomnia, changes to mood or behavior, and more.
Diet & Nutrition
No diet & nutrition service
No diet & nutrition service
No diet & nutrition service
Amwell nutritionists are here to help you with all your dietary and nutrition needs, from food allergies to weight-loss and more six days a week. These professionals have been hand selected, trained, and certified in telehealth to deliver the best possible experience to you No HealthKit No HealthKit No HealthKit Apple HealthKit integration integration integration integration Amwell is the only telehealth vendor with Apple HealthKit integration, allowing patients who have tracked information such as blood glucose, weight, temperature, heart rate, and other biometrics on iOS to share this information with a clinician at the time of a visit. No strict No strict No strict oversight of oversight of oversight of Strict Quality Control contracted contracted contracted physicians physicians physicians All care delivered by OCG is subject to a rigorous quality control process that includes chart reviews, enforcement of guidelines, secret shopper inspections, peer reviews, and investigation of all cases where patient rating is less than “good” or “excellent.”
Copyright © 2015 American Well / Confidential
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Why Choose Amwell
Copyright © 2015 American Well / Confidential
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