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This course gives you a solid foundation on what makes Dunkin’ Donuts® coffee so great. You will learn how to serve Dunkin’ Donuts guests the world’s finest coffee each and every time.
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Course Description:
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What You Will Learn: Product Knowledge: You will be able to answer guest questions
about coffee, including where Dunkin’ Donuts coffee comes from, how to describe the taste, available flavors, sizes, and home brewing tips.
Product Preparation: Here you will learn how to grind the beans, brew fresh coffee, and assemble each cup with sugar, dairy, and flavors as requested by the guest, along with how to replace and refill the dairy dispenser tanks.
Equipment Selection: Before you begin the course, you need to know what equipment is used in your restaurant to prepare Hot Coffee. Check off what your restaurant has:
Grinder: ❏ BUNN G9 Carafe Brewer: ❏ BUNN CDBC
❏ BUNN G9-2 ❏ BUNN G9-2T DBC
❏ BUNN Multi Hopper
❏ BUNN CWT ❏ BUNN Axiom
❏ CURTIS Alpha
❏ BUNNReview Thermofresh Performance Course Practice G Guide Check Flavor: ❏ SureShot Flavor ❏ Taylor Flavor Sugar: ❏ SureShot Sugar Dairy: ❏ SureShot AC 320 ❏ SureShot AC320 FIP O N E ❏C LTaylor E A R Dairy P AT H
High-Volume Brewer: ❏ BUNN Brewwise 3500
Next Steps:
After completing this course, you will have the opportunity
Course
Practice
Review Guide
Performance Check
to practice with a trainer, review key points, and complete
O N E C L E A R P AT H
the performance check. 09/11
H ot C offee Practice Name (Trainee)
Product Knowledge: ❏
What is coffee?
❏
Where does Dunkin’ Donuts® coffee originate?
❏ How do you describe the flavor of Dunkin’ Donuts coffee?
❏ What makes Dunkin’ Donuts coffee so good?
❏ What are the sizes of Dunkin’ Donuts hot coffee including Box O’ Joe®?
❏ What flavors are available for Dunkin’ Donuts hot coffee?
❏
What are a few home brewing tips you might suggest if a guest wants to purchase coffee-by-the-pound?
❏
What is another home brewing option that is now available to guests and sold only at participating Dunkin’ Donuts restaurants?
Product Preparation: Grind
The following types of hot coffee batches:
❏
Original Blend and DUNKIN’ DECAF® for carafe brewing.
❏
Full Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
❏
Half Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
Brew
The following types of hot coffee batches:
❏
Original Blend and DUNKIN’ DECAF for carafe brewing.
❏
Full Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
❏
Half Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
❏
Maintain shelf life standards of brewed carafe and/or high-volume coffee batches.
Assemble
Trainer
The following types of hot coffee orders (including marking the cups):
❏
Black
❏
Flavor added
❏
Regional definition of “regular” ❏
Combination of flavor added
❏
Standard amounts of dairy
❏
Flavor, sugar, and dairy
❏
Standard amounts of sugar
❏
Flavor, sugar, and no dairy
❏
Extra amounts of dairy
❏
Flavor, no sugar, and dairy
❏
Extra amounts of sugar
❏
Sugar substitute with dairy
Date
09/11
H ot C e d i u G offee Review French Vanilla
Hazelnut
Toasted Almond
Coconut
100% S ug No Pre ar Free servat ives
Cinnamon
Caramel
Raspberry
Blueberry
Grinding Tip:
Brewing Tips:
•D o NOT pre-grind to ensure the fresh aroma and taste of the coffee.
•B efore brewing, check that the carafe or server is empty and clean. •W hen the coffee is brewing, do NOT dispense coffee from the server or remove the carafe. •W hen the drip out is complete, immediately dump the grinds, rinse the brew basket, and wipe down the spray head. •N ever add old coffee to new coffee. This will expire both batches.
Assembling Hot Coffee:
Assembling Hot Coffee with Sugar Substitute:
Marking Cups:
1 2 3 4 5 6 1 2 3 4 5 6
Select & Mark Cup
Flavor
Sugar
Dairy
Hot Coffee Lid & Serve
Sugar Select & Flavor Dairy Hot Coffee Substitute Mark Cup
Lid & Serve
•C up marking identifies the specific request of each guest and helps ensure order accuracy. Hot Beverages are marked using the standardized Dunkin’ Donuts system for cup marking;
Best Coffee in America® Always smooth and mild 100% Arabica Beans Originates from Central & South America
09/11
Holding Times:
Did you know?
Carafe Brewing
High-Volume Brewing
____________ minutes
____________ minutes
On an average day, Dunkin’ Donuts sells more than 30 cups of coffee each second – that’s almost 3 million cups a day!
Notes:
Sizes:
_______ oz. _______ oz.
_______ oz.
_______ oz.
What goes with a BOX O’ JOE ? ®
_______ oz.
Quantity
Item
________
_______________________________________________
________
_______________________________________________
________
_______________________________________________
________
_______________________________________________
________
_______________________________________________
________
_______________________________________________
________
_______________________________________________
Coffee-By-The-Pound
More people drink coffee at home than anywhere else. To boost your coffee-by-the-pound sales, review the home brewing tips. Write down a few key tips here: ____________________________ _______________________________________________________________________ ___________________________________________________________________________________________________
K-Cups
Another option for home brewing that is offered to our guests is Dunkin’ Donuts K-Cups®. They’re available for purchase ________________________________. Dunkin’ Donuts K-Cups are sold in cartons of ___________ and have a shelf life of ___________________. 09/11
ck e h C H ot C offee Performance Name (Trainee)
Product Knowledge: ❏
What is coffee?
❏
Where does Dunkin’ Donuts® coffee originate?
❏
How do you describe the flavor of Dunkin’ Donuts coffee?
❏
What makes Dunkin’ Donuts coffee so good?
❏
What are the sizes of Dunkin’ Donuts hot coffee including Box O’ Joe®?
❏
What flavors are available for Dunkin’ Donuts hot coffee?
❏
What are a few home brewing tips you might suggest if a guest wants to purchase coffee-by-the-pound?
❏
What is another home brewing option that is now available to guests and sold only at participating Dunkin’ Donuts restaurants?
Product Preparation: Grind
The following types of hot coffee batches:
❏
Original Blend and DUNKIN’ DECAF® for carafe brewing.
❏
Full Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
❏
Half Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
Brew
The following types of hot coffee batches:
❏
Original Blend and DUNKIN’ DECAF for carafe brewing.
❏
Full Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
❏
Half Batch (Original Blend and DUNKIN’ DECAF) for high-volume brewing, if applicable.
❏
Maintain shelf life standards of brewed carafe and/or high-volume coffee batches.
Assemble
The following types of hot coffee orders (including marking the cups): ❏
Flavor added
❏
Combination of flavor added
❏
Flavor, sugar, and dairy
❏ Standard amounts of sugar
❏
Flavor, sugar, and no dairy
❏ Extra amounts of dairy
❏
Flavor, no sugar, and dairy
❏ Extra amounts of sugar
❏
Sugar substitute with dairy
❏ Black ❏ Regional definition of “regular” ❏ Standard amounts of dairy
Trainer
Date
09/11
