What’s B2B

Guide Sections:

The Sprecher + Schuh B2B site is designed around you and your work. Now you’re able to have access to your order status at the click of a mouse. B2B allows you to...

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check stock on thousands of items check your order(s) status view orders at multiple branches track shipments online see list price and published distributor net price and negotiated pricing agreements (NPAs)

III. New Inquiry........................................5

The B2B site is fast, simple, efficient and easy-to-use. Your information is continuously updated and readily available 24-hours a day, 7 days a week.

VII. Frequently Asked Questions............11

We are looking forward to adding more beneficial and user-friendly capabilities to the site. In the future, we will soon be adding the ability for order entry. There are two B2B portals - one dedicated to the US and one dedicated to Canada. Please be aware which B2B portal you are visiting.

US B2B - b2b.sprecherschuh.com Canada B2B - b2b. sprecheschuh.ca

User Set-up........................................2

II. Managing Profile................................3 - Super User Profile - Sub User Profile IV. Viewing My Orders.............................6 V. Viewing Negotiated Price Agreements (NPAs)............................7 - Setting Up Sub-Users......................9 VI. My Resource Center........................10

I. User Set-up Super User

The B2B site requires each account to have a primary user registered. The primary user is called a Super User . The Super User is able to access all options available on the B2B website regarding your company’s Sprecher + Schuh account. These options include viewing all orders, tracking orders, setting up sub-users, viewing negotiated price agreements and ability to order products (when available). This person should be chosen wisely as he or she is in charge of your entire Sprecher + Schuh account online. To set-up a Super User, you must visit the B2B website and choose New User Signup . Your request will be verified by Sprecher + Schuh’s Marketing Team and your Sales Representative prior to receiving a username and initial password. This process typically takes 1 to 2 days (if not less).

Sub-Users Sub-Users are set-up by the Super User. There can be multiple Sub-Users. These users are

able to have the same capabilities as the Super User. Their access to these capabilities are dependent on the Super User. Sub-Users are not required to register through the B2B site. If they do, they will receive a notice that their request has been forwarded to their account’s Super User for set-up.

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Super User

Sub-Users

• Only ONE Super User per account • Has Purchasing Power (able to order product) • Sets up Sub-Users with usernames and passwords to account • Sets up Sub-Users with capability to view order status and/OR purchasing power • Terminate Sub-Users from access to the account • Typically are owners, office managers, inside sales managers, purchasing managers or IT managers

• Multiple Sub-Users can be established per account • Sub-Users are set-up and terminated by the Super User • Capabilities based on what the Super User allows • To view orders status and tracking numbers • To check stock • To view NPAs • To purchase products

II. Managing My Profile Super Users and Sub-Users are able to manage their own profile. You are able to make modifications to your password and contact information. Super Users are able to add, delete (remove) and change Sub-Users to the account - go to page 4.

1. Click on My Profile on the left tool bar or Manage Users 2. Click on the Change Button to make modifications to account information such as password or contact information.

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II. Managing My Profile: Sub-Users Super Users are able to add, delete (remove) and change Sub-Users to the account. Super Users must activate which Menus Sub-Users have access to. Sub-Users automatically have access to viewing account orders.

Managing Sub-Users Sub-users must be set-up in their respective ship to environments as determined at initial Super User login (if there are multiple accounts). Log out and log back in if necessary to choose the right location. (This is important for order entry once available).

1. Click on New to add a Sub-User. 2. Click on Change to update Sub-User information. 3. Click on Remove to terminate Sub-User 4. When you add a new Sub-User, complete the required fields. a. User Id (first initial, last name) b. Password (any combination) c. Make sure the sub-user is assigned to the correct account if you have multiple accounts d. Select which menus the Sub-User can have acces to (order entry will be added at a later date). e. Choose Active to make the subuser currently active (default) f. Click Create

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III. New Inquiry The New Inquiry tab on the top tool bar (or side) allows you to search and view current (up-todate) product inventory.

1. Click on New Inquiry Button on the side or on the top tool bar 2. Type in a portion of the part number you’re looking for. A scroll down box with complete part numbers will appear. Pick the part you need. 3. Enter the quantity you need (must be 1 or more). 4. Click on VALIDATE ENTRIES (or Enter) to view stock availability. 5. Click on KIT AVAILABILITY for stock on kitted items. Addition of NPA number option to New Inquiry screen • Look up pricing for standard stock items and apply an NPA contract # to find out the negotiated price (a current, valid contract # must be used) • Great for looking up specific items with a group multiplier, such as D7 Pilot Devices • Click on the Magnifying glass to open the contract detail screen

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• Not all items listed on an NPA can be looked up for stock availability • Custom Panels and some catalog numbers that are new items (never purchased before) will not show up when checking stock • Contact Customer Service directly for items not found when checking stock

IV. Viewing My Orders The My Orders tab lists all of your orders. You can choose to view All orders, Open orders or Completed (shipped) orders. You can view what has been backordered, expected ship dates and order tracking numbers with links that take you directly to the shipper websites.

1. Click on MY ORDERS on the left menu.

Orders are listed in desending date order.

2. Choose ALL, OPEN or COMPLETED Orders. 3. See your PO Number and Sprecher +Schuh Order Number 4. Click on an order to see all the line items and their status See... • Backorders, • Expected ship dates • What contract was used if any • and tracking numbers

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V. Viewing Negotiated Price Agreements (NPAs) Super Users (and Sub-Users if allowed) are able to view all currently valid contracts - Agreements and Approved Quotes. The contracts will show the list of products assigned, price, and expiration dates. The contracts are up-to-date 24/7. You are NOT able to view expired agreements, expired approved quotes, agreements in renewal status (check back later) and quotes in progress. You are able to download a Microsoft Excel (CSV type) file of the contract and/or email a PDF file.

1. Click on MY NPAs on the left menu.

You can... 1. Filter by Agree or Approved Quote



2. Search by OEM name



3. View Contract Expiration dates and details

2. Click on CONTRACT NUMBER to view the contract details 3. Click on PDF ICON to email a PDF copy of the contract to the User email currently on file. 4. Click on the EXCEL ICON to download a CSV file copy of the contract to import into another program. 5. Click ADD TO CONTRACT ICON to request additions to the specific contract

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V. Viewing Negotiated Price Agreements (NPAs) My NPAs Contract Details (same as report sent from Email PDF option) • Shows List Price, standard Distributor or OEM/Dealer Net and the negotiated net price • Group multipliers are a percentage applied to the List Price and are in the negotiated multiplier column • Recently Renewed contracts show the new effective date and new pricing, if any • Any previous pricing will be in effect until the new effective date • Not all items listed on an NPA can be looked up for stock availability • Custom Panels and some catalog numbers that are new items (never purchased before) will not show up when checking stock • Contact Customer Service directly for items not found when checking stock

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V. Viewing Negotiated Price Agreements (NPAs) Setting up NPA view for Sub-Users Only Super-Users have the View Contract feature by default Because you may not want some users to view your contracts we have left it up to the Super user to turn it on. 1. Click on My Profile 2. Click Change for each Sub-User you want to have access to your contracts 3. For security reasons you will need to reset your user’s password 4. Click on the View Contracts option to turn it on and click change This same process will be used when we add Order Entry

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VI. My Resource Center The Resource Center is designed to provide access to Sprecher + Schuh’s helpful forms and websites, such as the Distributor Extranet and Literature Ordering site, all through one portal. Now, you only need to remember one address for Sprecher + Schuh’s multiple websites.

• Literature fulfillment website • Sprecherschuh.com • Useful forms: Return Policy RMA Request Sprecher + Schuh Contacts List • Clearance Rack • Distributor Extranet website (only distributors will have this link available)

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VII. Frequently Asked Questions • My User ID is not working Make sure you are in the right portal for your country, USA or Canada, or send a message using the Contact Us link.

• I don’t see the My NPAs option after I login Your View Contracts option is not turned on. Contact your Super User or the Webmaster for additional information.

• The contract I want to see pricing for is not showing Only current contracts can be seen on B2B. Cancelled or expired contracts and quotes will not show up or be available to apply pricing to an item.

• I get an error message in the New Inquiry screen when I add an NPA # The NPA # you are trying to use may not be a current number or has a typo. Check the My NPAs screen to verify the number and if the item you are searching for is on the contract. Contact your Sales Representative listed on the contract for additional information.

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