How to use Voice Mail What is Voice Mail? With voice mail, callers can leave messages when you are busy, unable to answer phone calls, or when the IP phone is off-line. Then, at your leisure time, you can listen to the voice messages. This avoids missing important phone calls. VigorIPPBX 2820 supports voice mail feature. When someone leaves a message to you, you can listen to it from the IP phone. Furthermore, you can have an email sent to you with a .WAV file for the voice message attached to this mail if you want. Later, you can listen to your voice mail by executing the WAV file.

How to use Voice Mail? We will take an example to introduce how to configure voice mail through VigorIPPBX 2820. Also we will introduce how to listen to the voice mail. Suppose we have the following scenario. VigorIPPBX 2820 is deployed in the office. Both Jacky and Graham use IP phones, and connect them to VigorIPPBX 2820 with extension numbers 211 and 101 registered to VigorIPPBX 2820 respectively. Voice mails are both enabled for these two extension numbers. In addition, Graham requires VigorIPPBX 2820 to send an email to him when there is a voice message.

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When Graham is busy, unable to answer the phone calls, or when his IP phone is off-line, Benson will be prompted to leave a message. If a message is leaved, it will be saved in VigorIPPBX 2820. An email with the voice message attached will be sent to Graham. Graham can listen to his voice mail either via his IP phone or via his mail client. When Jacky is busy, unable to answer the phone calls, or when his IP phone is off-line, Benson will be prompted to leave a message. If a message is leaved, it will be saved in VigorIPPBX 2820. However, no email will be sent to Jacky for such voicemail. Jacky can listen to his voicemail only via his IP phone. Follow steps below to enable voice mail for Graham and Jacky. 1. Open Graham’s extension profile. Below shows the explanation of basic configuration. Graham’s Extension Number is 211. Display Name is locally significant for identification. Make sure the Type is SIP. Enable Authentication and type a Password for this extension. 2. Input an E-mail address for Graham to receive voice mails.

E-mail Address: Input Graham’s email address for receiving voicemail. Voice mail Password: If you want to listen the voice mail by using IP phone, you must a voice mail password. This can prevent someone else to listen to your voice message. Only digit characters (0-9) are accepted as voice mail password. Answer Mode: Select Voice Mail. When Graham is busy, unable to answer the phone calls, or when his IP phone

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is off-line, VigorIPPBX 2820 will ask the caller to leave a message. 3. Open Jacky’s extension profile. Below shows the explanation of basic configuration. Jacky’s Extension Number is 101. Display Name is locally significant for identification. Make sure the Type is SIP. Enable Authentication and type a Password for this extension. 4. Input an e-mail address for Jacky to receive voice mails. In this case, no e-mail address is specified.

E-mail Address: Don’t input any email address here. Jacky will not receive a voice mail via email. Voice mail Password: If you want to listen the voice mail by IP phone, you must setup a voice mail password. This can prevent someone else to listen to your voice message. Only digit characters (0-9) are accepted as voice mail password. Answer Mode: Select Voice Mail. When Jacky is busy, unable to answer the phone calls, or when his IP phone is off-line, VigorIPPBX 2820 will ask the caller to leave a message.

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Additional Configuration for Voice Mail Open the IP PBX >> PBX System >> Voice Mail Configuration page and setup the system properties of voice mail.

Extension for checking message: If you want to listen to a voice mail, you need to dial the number which is set in the field of Extension for checking messages. The default value is 888. You can change it manually. Send Voice Message by Email: Tick it to enable sending voicemail via email. Delete Voice Message after Sending Mail: If it is enabled, a voice message will be automatically deleted from VigorIPPBX 2820 after an email containing this message has been sent out successfully. You can’t listen to a message from your IP phone after it is deleted from VigorIPPBX 2820. Day for keeping voice mail: It means the time for keeping a voice mail in VigorIPPBX 2820. The default value is 3 (days). After the time, this message will be deleted automatically. Maximum messages time: The longer the time is, the larger size of a voice message will be. There are three options: 30 seconds, 60 seconds and 90 seconds. Mail Voice-Mail Setup: To send a voice mail via email, a SMTP server must be configured. Input the username and password if the SMTP server requires authentication.

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Ways to Listen voice messages Method 1 When there is a voice mail, Graham will receive an email with a WAV file attached. This WAV file records the voice message. By double clicking on the WAV file, Graham can listen to the message leaved by Benson.

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Method 2 Graham can listen to his voice messages via his IP phone as follows: 1. Pick up the IP phone which has registered to VigorIPPBX 2820 with the extension number 211. 2. Dial 888. This number is defined in IP PBX >> PBX System >> Voice Mail Configuration page. 3. Enter the Voice mail Password. It is defined in IPPXB>>Extension Profiles. 4. A prompt will be played informing if you have any voice messages or not. 5. Press * to play the first message. 6. Press 0 to play the next message. 7. Press # to hang up the call. For more actions, you may refer to the following flow chart.

Since Jacky configures to listen to voice messages from IP Phone, no email will be sent to Jacky.

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