What is Qitaf? Qitaf is a free point based loyalty program, where points are collected based on: • Subscription to ALJAWAL and ALHATIF services • Usage • Timely payment of service bills • Subscription to other services

How can I subscribe? Subscription to Qitaf is easy and can be done by:

ALHATIF and ALJAWAL Customers: • Send an SMS containing the code 1818 to 902 for ALJAWAL customers • Contacting customer service at 907 for ALHATIF customers or 902 for ALJAWAL customers • Visiting one of our customer service offices • Visiting our website at www.stc.com.sa • Send an SMS containing the code 1818 to 902 for ALJAWAL customers

SAWA and LANA Customers: • Send an SMS containing the the code 201 to 902 • Contacting customer service at 902 for SAWA customers • Contacting 1515 for Lana customers • Press 200# then press the dial button

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How can I accumulate points? ALHATIF and ALJAWAL Customers: Collection Method

Points Collected

ALJAWAL and ALHATIF subscription fees

12 points

Usage

1 point per SR10

Additional services fees

1 point per SR10

New service installation

3 points

Timely bill payment

6 points

Credit Control Service

1 point per SR10

Transfer to Zero (Jawal) or Jood (Hatif) packages

500 points

Transfer to Zero Plus (Jawal) or Jood Plus (Hatif) Packages

1000 points

STC online Regestration

100 points

Bill printing cancelation & Bill access through STC online

100 points

Qitaf communication information update

50 points

SAWA and LANA Customers: Collection Method

Points Collected

Subscription to Qitaf

30

Recharge

1 point per SR10 spent

Service period

6 points per month

How can I check my account balance? ALJAWAL Customers:

• Send an SMS with the number 1860 to 902 and you will receive a reply with the Qitaf account balance. • Press 902# then press the dial button. • Call customer service at 902 for ALJAWAL or 907 for ALHATIF.

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SAWA and LANA Customers:

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• Send an SMS containing the number 202 to 902 and you will receive a reply with the Qitaf account balance. • Press 200# then press the dial button.

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What can I do with my points? You can redeem your points for services from STC or for vouchers that can be used with many Qitaf program partners or transfer points to your Friends & Family.

Redeeming for services from STC: You can exchange earned points for several services, such as free ALHATIF minutes or free SMS messages and many more.

Redeeming points for vouchers: You can also exchange 500 points for a SR100 voucher (limit 3 per month). This voucher can be used at 30 partners who own 120 brand names and have more than 3300 stores throughout the Kingdom.

Transfer your Qitaf points as a gift to your loved ones: Let your loved ones enjoy the free Qitaf points through any number of ways such as calling 902 or 907, or send an SMS containing the code 1870 followed by a space then the Jawal number then another space and then the number of points to be transferred. You can also visit the site www.stc.com.sa

Transfer Information • Both provider and receiver of points have to be subscribed to Qitaf program • You have the choice transfer Qitaf points to a Jawal or Hatif number • You can transfer 20 points and its multiplies up to a 100 points • The maximum limit to transfer Qitaf points is 100 points every month • every Qitaf subscriber can receive up to 300 Qitaf points monthly • When transfering from a mobile or to a mobile it has to be a prepaid line

How can I make use of my points? The free STC services and vouchers can be ordered by calling 902/907, visiting a customer service office or visit Khadamati (STC Online) www.stc.com.sa

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What are Qitaf e-vouchers? It is an improved system to exchange Qitaf points (paper-based vouchers) with electronic-vouchers which are simple, modern, fast and easy to use... This system makes it easy for you to shop for your needs free of charge and immediately, without the need to carry vouchers or smart cards, giving you fun shopping at more than 3,000 purchase outlets for Qitaf partners via the new Qitaf e-vouchers.

What are the benefits of Qitaf e-vouchers? • Ability to redeem your Qitaf points from our partners instantly without the need for paper vouchers • Inquiring about your balance of points • Inquiring instantly about the last five transactions • Flexible and accurate technology made easy • Replaces the need to carry cash

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How do I use Qitaf e-vouchers? First: Join the Qitaf program by simply sending an SMS containing the code 1666 to the number 902, after which you will receive an SMS on your main postpaid AlJAWAL line instantly confirming your subscription. You will also receive your 4 digit PIN code which you will need to complete any Qitaf transactions. In addition, you can also subscribe via the Khadamti page on the STC website www.stc.com.sa

Second: Now you can head straight for the nearest Qitaf partner to enjoy your free points by exchanging them in any of our partner’s outlets. Once the transaction amount is entered, you will be asked to enter your Jawal or Hatif number followed by your 4 digit PIN in the Qitaf e-device. Once completed, you will instantly receive an SMS informing you of the transaction and the number of points exchanged.

How would I receive the voucher? Type of request Obtaining the PIN for the first time

1666

Resending the PIN number

1777

Changing the PIN number

1888

Statement of last five transactions

5

Send the Code to 902

1999

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What are the prizes offered by STC? ALHATIF Rewards List: Number of Points Collected

Internet Number of Free Minutes

Local Calls Number of Free Minutes

National Calls Number of Free Minutes

100

700

600

150

75

6

200

1400

1200

300

150

12

300

2100

1800

450

225

400

2800

2400

600

300

500

3500

3000

750

375

Number of Points Collected

Friends and Family Number of Free Months

100 200

Call Waiting Number of Free Months

Conference Call Number of Free Months

12

12

Free Subscription ALHATIF 30 Number of Free Months

400

Added Services Number of Free Months

Caller ID Number of Free Months

6 12

Free Subscription ALHATIF 45 Number of Free Months

Number Change

10

Installing an Additional Phone Line

Number of Vouchers

1

6

2

12

4

300

2

500

7

Do not Disturb Number of Free Months

JAWAL Number of Free Minutes

1 4

1

Points

Service

300

Jood Package

Period in Months

1

500

Afaq Shamel 256

1 1

600

Afaq Shamel 512

700

Afaq Shamel 2 Mb

1

600

Afaq Shamel 512

1

650

Afaq Shamel 1 Mb

1

800

Afaq Shamel 4 Mb

1

1300

Jood Plus Package

1

1700

Afaq Max

1

ALJAWAL Rewards List: Number of Points Collected

Free ALJAWAL Line

100

1

Free National SMS (s) Number of SMS (s)

200

Free International SMS (s) Number of SMS (s)

Free National Minutes Number of Minutes

MMS Service (On-Net)

International MMS Service

120

50

75

60

45

240

100

150

120

90

300

360

150

225

180

135

400

480

200

300

240

180

500

600

250

375

300

225

Number of Points Collected

Number of vouchers

JAWAL 25 Months Free of Charge

JAWAL 35 Months Free of Charge

2

2

JAWAL 45 Months Free of Charge

Free Mawjood Extra Service Months Free of Charge

100

4

200 300 400 500

8 2

4

12

4

1

4

Free JAWALNET Months Free of Charge Number of Points Collected

JAWALNet 30

JAWALNet 120

JAWALNet 250

100

4

30

1

200

8

2

200

2

300

300 400 500 1000

JAWALNet 1 Mbps

JAWALNet 5 Mbps

Free Mawjood Extra Service Months Free of Charge

100

4

400 4

2

500 1

1000

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Exchanging Points Number of Points

Additional Balance for Zero Package

Additional Points for Zero Plus Package

100

SR 35

SR 40

200

SR 70

SR 80

300

SR 105

SR 120

400

SR 140

SR 160

500

SR 175

SR 200

* If the points for each of the packages are not used, no additional reward balance will be given

SAWA and LANA Rewards List: Number of Points Collected

Extra Credit (SR)

Free National SMS

Free International SMS

MMS Service (Internet Based)

100

35

140

80

60

500

9

Voucher

How can I exchange points for prizes for SAWA or LANA phone lines? Send an SMS to 902 containing the a code from the following table: Request Type

Code

Exchange 100 points for SR35

203

Exchange 100 points for 140 local SMS

204

Exchange 100 points for 80 International SMS

205

Exchange 100 points for 60 MMS

206

What are the Rules and Regulations? • Points are valid for 1 year from accumulation date. • Should the Qitaf program be cancelled, you will be notified and given a two-month grace period during which you can redeem the accumulated points. • Vouchers are valid for 1 year from date of issuance. • You should accumulate a minimum of 100 points in order to redeem a reward. • Points will not be awarded to phone lines that have been disconnected. • If you are a SAWA or LANA customer, you can redeem points for the same reward, 5 times only within 60 days.

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Islamic Credit Card from Qitaf Islamic credit card that offers the customers many advantages while shopping and purchasing your various needs, in addition to other benefits the most important of which is the Qitaf points added to the customers account upon subscribing to the card and using it.

Card Types

What are the Rules and Regulations? Card Category

Gold

Titanium

Annual subscription

SR 300

SR 500

SR 600

Free Qitaf points annually upon activating your card

1200 Qitaf points

2000 Qitaf points

2400 Qitaf points

Account statement issuance

13 of every month

14th of every month

1 of ever month

th

Platinum

Purchase value of Qitaf points

1 point = SR 20

Additional cards

Up to 3 additional cards free for life

Card principals

Based on Al-Tawaruq – as set fourth by the Islamic Council

7amyti program

Optional The 7amyah program and cash withdrawal for any ATM or bank around the world Not included

FREE entrance in the Mar7aba lounge at Dubai airport

Benefiting from discounts at various hotels, restaurants and shopping outlets via the advantages of the MasterCard program

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For more information about the Islamic Credit Card from Qitaf: • Visit Qitaf page on the M3com portal • Enter the Al-Ahli Bank website – Islamic credit card from Qitaf • Call the unified number 9200 11005

To obtain the Islamic Credit Card from Qitaf: Please call the unified number 9200 11005 to request a card and a representative will be happy to meet you at a location and time of your choice.

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Qitaf vouchers are accepted at the following partners:

To know more about our partners in success please visit Qitaf page on M3com portal http://qitaf.m3com.com.sa

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