What Expedia Traveler Preference Means for You

Transitioning to Expedia Traveler Preference Expedia Quick Connect via the AmericInn CRS powered by InnLink now supports the Expedia Traveler Preference program. Your Expedia Market Manager will be reaching out to you to transition your hotel to the program. Transitioning your hotel is simple and straightforward, and rollout of the changes will be coordinated with you and the AmericInn CRS. Rates and Availability Management With Expedia Traveler Preference, you retain responsibility for managing your rates and availability. You will access these through the AmericInn CRS as you do today and the process of managing them will remain the same. Within the Expedia system, Hotel Collect rate plans will be prefixed with the letter ‘A’ to distinguish them from Expedia Collect rate plans. Within the AmericInn CRS, Hotel Collect rate codes will be distinguished as EQBHC, EQCHC, and EQFHC and Expedia Collect rate codes will be distinguished as EQB, EQC, and EQP. Managing Bookings Reservations will be sent to either an Expedia Collect rate plan or a Hotel Collect rate plan depending on the customer’s decision at time of booking. For Hotel Collect bookings you must collect payment from the customer at your hotel. Managing the Payments Process The payment process for Expedia Collect bookings will remain as it is today and you will either invoice Expedia using ExpediaPay or charge the Expedia® Virtual Card. For Hotel Collect bookings you need to pay Expedia compensation. The most convenient way to pay is by direct debit. However, you can opt to pay by credit card, cheque or bank transfer if you prefer. In the Event of a System Outage In the rare event of a system outage you will manage your rates, availability and bookings in the Hotel Extranet. In the Hotel Extranet you can: • Update your rates • Update your room availability • Increase your additional rooms when you have availability • Set criteria for specific rates, such as minimum stay requirements • View and confirm Expedia Collect bookings

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Frequently Asked Questions Q: When can I switch to Expedia Traveler Preference? A: You can switch now. Just contact your Expedia market manager to get started.

Q: What do I need to do during the rollout process for Expedia Traveler Preference? A: Your Expedia market manager will be able to provide more detailed information on the specific process. Q: Do I have to manage two sets of rate information, one for Expedia Collect and one for Hotel Collect? A: The Expedia rate codes in the CRS will be derived at 0% off of RACK so when you update your RACK rate code it will automatically update all Expedia rate codes, making it simple and easy for you to manage. (NOTE: Expedia controls the Margin Percentage and InnLink will send Expedia the “Sell Rate” and not the “Net Rate”.) Q: How will I tell the difference between Expedia Collect bookings and Hotel Collect bookings in the hotel system? A: Reservations will always be delivered against the correct rate code, the rate codes for Expedia Collect bookings are EQB, EQC, and EQP and the rate codes for Hotel Collect bookings are EQBHC, EQCHC, and EQFHC.

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Expedia Rate Code Definitions:      

EQB - Standard Rate Code EQP - Package Rate Code EQC - Corporate Rate Code (Egencia) EQBHC - Standard Rate Code for Hotel Collect (Pay when you stay) EQCHC - Corporate Rate Code for Hotel Collect (Pay when you stay) EQFHC - An extra rate code if another Corporate Rate plan is ever needed

Example of a Hotel Collect faxed reservation from Expedia directly

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Example of an Expedia Hotel Collect reservation in the AmericInn CRS

Example of an Expedia Hotel Collect reservation in OperaXpress

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Q: How do I receive payment from Expedia for Expedia Collect bookings? A: You’ll follow the same process as you do today, either invoicing Expedia using ExpediaPay or charging the Expedia® Virtual Card. Q: How do I pay Expedia for Hotel Collect bookings? A: The most convenient way to pay is by direct debit. However you can opt to pay by credit card, cheque or bank transfer if you prefer. Illustrate differences between Expedia Collect and Hotel Collect

How Expedia will look to guest once property has switched to the Expedia Traveler Preference program

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Expedia Contact Information North America Regional Territories     

Manage overall Expedia Inc. partnership/strategy for the hotel and market Develop your merchandising and marketing campaigns Consult with you to ensure your inventory and rates are competitive Provide market trend analysis and reporting Ensure your hotel is capitalizing on the market demand through our many channels

Phone: 855-783-9733 Email: [email protected] Monday-Friday 8am CST to 7pm CST In addition to the North America Regional Territories team, the Property Assistance Team remains available to assist you with administrative tasks. Property Assistance Team         

Property Close Outs and Inventory Management Extranet Support/Training Password Resets Building Promotions Customer Questions Relocations Content Changes Accounting Questions/Training Technical Support

Phone: 1-888-397-1786 Option 4 Email: [email protected] Monday-Friday 7am CST to 9pm CST

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