WELCOME

Welcome It’s my pleasure to welcome you to South Thames College and introduce our Student Guide. We believe that you learn best in a respectful, engaging and purposeful environment which is why, with you, this is the environment we seek to create on all our campuses. We want you to be the best you can be so we will have high expectations of you and you should have high expectations of us also. I hope you will be impressed with our industry-standard facilities. As well as working hard and turning up to class on time we also want you to enjoy your time with us – there’s lots more to college life than your studies. I invite you to explore the many other opportunities we provide for you to join clubs and sports teams or engage in work experience and community projects to name but a few of the activities we provide to have fun, broaden your experience and help build your CV. Your feedback is very important to us so there will be many opportunities for you to let us know how we are doing and what we could improve on. I’m very pleased you’ve chosen South Thames College for your studies. I hope your time with us will be extremely successful and you enjoy your chosen course of study. Best wishes, Sue Rimmer OBE Principal and Chief Executive

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CONTENTS

1

Contents How to find us........................................................ 2

College Letters....................................................... 18

Term Dates............................................................. 3

Exam and Registration Information........................ 19

Your Induction ....................................................... 4

International Students............................................ 20

Students’ Rights and Responsibilities ................... 5

What to do if things go wrong (and how to put them right).................................... 21

Getting Started at College ..................................... 6 Money to Study...................................................... 7 College Learner Support Fund Childcare Bursary................................................... 8

Equal Opportunities for All .................................... 21 Health and Safety................................................... 22 Environmental Issues............................................. 23

Support for Your Success...................................... 9

Safeguarding Children and Vulnerable Adults........ 24

Library Services...................................................... 10

How we use your personal information.................. 25

Get Involved and Make a Difference...................... 13

Work Experience.................................................... 25

Student Support..................................................... 14

Lost Property.......................................................... 25

Student Enrichment Activities................................ 16

Parking................................................................... 25

Blackboard – What is it?........................................ 18

Use of the Computer Network and the Internet..... 25

Food and Drink....................................................... 18

Important Dates...................................................... 27

HOW TO FIND US

2

How to find us Queenstown Road

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TERM DATES

3

Term Dates Autumn Term Monday 7 September – Wednesday 16 December 2015 Half term: Monday 26 – Saturday 31 October

Spring Term Monday 4 January – Thursday 24 March 2016 Half term: Monday 15 – Saturday 20 February

Summer Term Monday 11 April – Friday 8 July (Bank Holidays: 2 and 30 May) Half term: Monday 30 May – Saturday 4 June

For international students, dates may vary – talk to your tutor for details or see your timetable.

College half-term and holidays

Where possible we try to match our term dates and half-term dates to those of local schools to make it easier for learners with school age children. Whenever possible, learning materials and study opportunities will be provided for learners who cannot attend College because of school half-term holidays. For more advice, please contact your Head of School.

YOUR INDUCTION

4

Your Induction During your first few weeks at College, you’ll be introduced to class mates, teachers and other staff. You’ll also find out about your course, the College and its facilities so you can make the most of your time here and get the help you need to succeed.

You’ve been introduced to or told about the following:

These checklists will help you to make sure that your induction has been completed. Tick off the items as they are achieved - and add the date you finished it next to each point.

• The absence line number

• The Cafés / Refectory • Your school office and how to contact staff there • The Library (Learning Resource Centre) • The Advice Centre • Course Reps and what they do

Enrolment checklists • Picked up your ID card and lanyard • Had your first 1:1 interview with your tutor • Have your course timetable • Have a list of important dates for your course

• Enrichment activities

Your tutor has explained how to get: • Extra help with your learning • Support if you have a learning difficulty or disability • Help with financial problems

• Read and signed the College’s Student Code of Conduct

• Help with a worry you may have, or personal problems

• Had an Equality & Diversity briefing (see Equal Opportunities for All page)

• Careers advice

STUDENTS’ RIGHTS AND RESPONSIBILITIES

5

Students’ Rights and Responsibilities The Student Charter

We expect you to:

Our Charter describes our commitment to our learners, potential learners, their parents and carers, employers and sponsors. It should make you aware of what you can expect from the College and what the College can expect from you. You’ll receive a copy of the Charter during your induction and copies are also available from Student Services.

• Go to all your classes, exams and all other activities including enrichment

Student Code of Conduct This is to help you and your teachers reach an understanding about your role and responsibilities within the College. When you sign your Enrolment Form, you are agreeing to the conditions set out in the Code of Conduct which covers our expectations for your attendance, behaviour and completion of work (ABC)

• Be on time! • Respect other people and their opinions • Keep your contact details up to date • Respect the College’s facilities, equipment and property • Check your College email account at least once a week • Switch off mobile phones in classrooms • Keep hoods down and take off hats and headgear when in College • Wear dress appropriate to college or work • Only smoke in designated areas

The Code of Conduct says:

• Only eat and drink in designated areas

We have a good reputation for being a College where people come to study within a friendly and supportive environment. We expect you to behave in an acceptable and reasonable manner and to be courteous to other learners, members of staff and visitors.

• Not to bring illegal drugs, alcohol or weapons to College. Our students should feel safe and happy at College and our safeguarding is independently graded as ‘outstanding’. On the rare occasions a student does behave poorly, we use a formal disciplinary procedure. Disciplinaries can lead to permanent exclusion from College.

GETTING STARTED AT COLLEGE

6

Getting Started at College Identity Cards (ID Cards)

Reporting Your Absence

To ensure a safe environment we issue all students, staff and visitors with ID cards and lanyards. We have a “No ID, No Entry” policy. You’ll need to swipe your ID card when you enter College. Your ID card must be visible at all times on your lanyard and hung around your neck. If you lose or forget your ID card you’ll need to pay for a replacement.

If you cannot come to College please let us know by calling the absence line on 020 8918 7070 or email: [email protected]

Please help us to maintain our safe and friendly environment by co-operating with our Security and Facilities staff. Refusal to show or hand over an ID card when requested by any member of staff is treated as a disciplinary matter and may lead to suspension from College. ID cards must not be lent to other students or visitors - this can also be a disciplinary issue. Remember that your ID card is also how you can pay for things at the College cafes and refectories as we run a cashless payment option here. If you’re registered for free college meals, this is loaded each day onto your ID card.

Attendance and Punctuality You should go to all your classes and courserelated activities. Always arrive on time and stay until the end unless you’re ill or have an emergency situation or other good reason. Our expectation is that you will be present and on time to all classes and course-related activities.

When you contact us, give your name, your student ID number, the course you’re on and the name of your tutor. Briefly describe the reason for your absence. Staff will pass a message to your tutor.

Induction – Passport to Progression All students complete an induction period. This lets you and the teaching staff to assess your ability and suitability for your course. The College has high standards and has to make sure that every student’s teaching goes well with classes taught at the right level. This is what helps you succeed. If you seem at risk of not being successful due to attendance, punctuality, behaviour or work, you’ll be sent a letter saying that you’re in danger of being withdrawn if improvements aren’t made quickly. Personal tutors will meet with you to give you an action plan for improvement so that you’ve got clear targets and know what’s expected. Unfortunately, if you fail to meet these targets then you’ll be withdrawn from your course. We’ll try to find you a more suitable course but cannot guarantee that this will be possible.

MONEY TO STUDY

7

Money to Study Student Travel Concessions If you’re 16 –18 years old at the start of your course, live in a London borough and are studying more than 12 hours per week, you can get a 16+ Zip Oyster Photocard. This gives you free travel on buses and trams and reduced rates on other services. Apply online at www.tfl.gov.uk/photocard. Students living in Surrey can get half-price fares on buses and trains using the Surrey Student Fare Card available from Surrey County Council. However, students whose routes include services operated by TfL will also need a 16+ Zip Oyster Photocard. You should approach Surrey Council for more information or to apply. If you’re 19 or older and studying more than 12.5 hours per week, you can apply for a Student Oyster Photocard, which gives 30% off the price of adult rate Travelcards and bus and tram passes. You can apply online at www.tfl.gov.uk/photocard. If you’re on Income Support or Employment Support Allowance you can apply for a Bus and Tram Discount photocard at the Post Office which gives you 50% of bus and tram fares.

Financial support for students South Thames College supports eligible students with the Learner Support Fund for 16–18 year olds. This fund helps to pay for travel, books, equipment and materials or anything else you may need. You may also be entitled to free college meals. For students aged 16–18 years there is a bursary of up to £1,200 per year for those in or leaving care, for those living independently and on Income Support and those who get Disability Living Allowance and income-based Employment Support Allowance. Students in college (aged 16-18) who have a household income of less than £16,190 will receive a fortnightly payment of up to £20 per week and may be entitled to free college meals. Payments

are attendance related. If you’re 19 to 25 years old and have an ‘education, health and care plan’, SEN statement or learning difficulty assessment, you may also be eligible for free college meals. The application form for free college meals and the Learner Support Fund are available at Student Services and in the Advice Centre.

For 19+ students South Thames students aged 19 and over may apply for financial support for costs of transport, books and equipment from the College Learner Support Fund. Application forms are available at Student Services.

For 24+ students Students who are 24+ and have a 24+ Advanced Learning Loan can also apply for financial support. Information and application forms are available at Student Services.

For higher education students Students who have a Student Finance England loan will also be able to apply for financial support. Information and application forms are available at Student Services. Don’t forget the Disabled Students’ Allowance is open to students with a disability. Speak to the Learner Support Team as soon as possible.

Applying for Financial Help The College’s Welfare Advisers can help you make an assessment of your financial circumstances and give advice on maximising your income while at college. One-to-one appointments can be booked in the Advice Centres at Merton and Wandsworth and via Student Services at Tooting.

COLLEGE LEARNER SUPPORT FUND CHILDCARE BURSARY

8

College Learner Support Fund Childcare Bursary You may be eligible for a bursary from the College Learner Support Fund towards the cost of your childcare if you are not eligible to receive support from one of the Governmentfunded schemes and if you are:

The order of priority for bursaries will be:

• Not repeating a course or level (unless under exceptional circumstances)

• New students.

• Aged 20+ at the start of the course • On an income-based benefit or have an annual household income of £16,190 or less.

• Students already getting a South Thames childcare bursary or Care to Learn childcare funding and progressing in the College • Other progressing students If you’re 24 or older and studying a Level 3 or 4 course and have a 24+ Advanced Learning Loan you also may be entitled financial support for childcare

And also:

How to apply:

• Classed as a home student, have been ordinarily resident in the UK/EU for more than three years or have full refugee status

• Obtain a course offer for your chosen course • Register your interest by completing and handing in a ‘Childcare Expression of Interest’ form

• Have a firm or conditional place on an SFAfunded course leading to a qualification.

• Find a suitable childcare provider or out-ofschool care appropriate to your requirements. The provider must be Ofsted registered and hold current Public Liability Insurance

The figures below are maximum amounts for the academic year. If you apply late you can only get a proportion of this amount (‘pro rata’). One child under four years on 31 August

Studying less than 4 hours per week Studying 4 – 8 hours per week* Studying above 8 hours per week

up to £2,275 per year up to £4,550 per year up to £7,000 per year

Two or more children under four years on 31 August

Studying less than 4 hours per week Studying 4 - 8 hours per week Studying above 8 hours per week

up to £3,088 per year up to £6,175 per year up to £9,500 per year

Children over four years and in full-time education Out of School Care

First child Second child Additional children

up to £2,000 per year up to £1,000 per year up to £500 per year

• If your application is successful you’ll receive a bursary pack. Complete the Childcare Bursary Application form • Bring the completed forms, together with the requested evidence stated on the application form to Student Services at your campus. Childcare payments are made directly to the provider twice each term and are dependent upon students achieving at least 85% attendance at the College. Funds for childcare bursaries are very limited and will be allocated on a “first come” basis so please apply early. The College can’t guarantee funding for childcare bursaries. If you want to discuss your childcare needs, you can make an appointment with one of our Welfare Advisers.

SUPPORT FOR YOUR SUCCESS

9

Support for Your Success Getting support at College is part of everyday life for over 1,000 learners studying here. Don’t miss out – if you think you may need support for a disability, learning difficulty, ESOL language support, numeracy or reading and writing, let your tutor know at induction or as soon as you feel you need support.

Learner Support We support learners who have a wide range of support requirements such as a physical disability, a medical condition, mental health concerns dyslexia or other specific learning difficulties, learners who are Deaf or hearing impaired, Blind or visually impaired. We provide in and out of class support as well as access arrangements in exams and assistive technology. Contact the Learner Support Liaison Officer (all campuses) on 020 8918 7486 or 020 8918 7969 text phone. Alternatively ask your tutor to refer you to Learner Support using the Support Referral Form, or collect a copy from Student Services. Information won’t be passed on without your consent.

Language (ESOL), Literacy or Numeracy Support If you need support with maths, reading, writing or communication skills (including ESOL if English is not your first language) please talk to your tutor who will refer you to the relevant department for additional help.

LIBRARY SERVICES

10

Library Services Welcome

Learning Resources

The libraries are here to help support your learning and give you space for extra study.

The libraries at each campus contain a wide range of resources. These include:

Library staff will help you access and use all the resources. Each curriculum area has a member of library staff with knowledge of that area’s resources. You can ask at the help desk or check the library pages on Blackboard for further details.

• Books (printed and ebooks)

We offer clean and comfortable learning spaces for your studies. There are quiet and group study areas on all sites.

• Online databases and interactive multimedia resources

The libraries are designated quiet learning areas and other students have asked us to make sure that they stay like this.

Term Time Opening Hours Merton

Tooting

Wandsworth

• Newspapers/periodicals/magazines (printed and online) • CDs, DVDs and South Thames Media for most subjects

• Specialist equipment software such as Texthelp Read&Write on all PCs. These resources all relate to College courses. For more information on what is available for your particular subject area, ask at the help desk or look at the library pages on Blackboard.

Using the Library

MON

8.30am – 7pm 9.00am – 1.00pm

TUES

8.30am – 7pm 9.00am – 1.00pm + 8.30am – 7pm 3.00pm – 7.00pm

WED

8.30am – 7pm 9.00am – 1.00pm + 8.30am – 7pm 3.00pm – 7.00pm

THURS

8.30am – 5pm 9.00am – 1.00pm + 8.30am – 7pm 3.00pm – 7.00pm

FRI

10am – 4pm

9.00am – 1.00pm

10am – 4pm

Borrowing

SAT

Closed

Closed

Closed

SUN

Closed

Closed

Closed

Your ID card lets you borrow and return items at your campus’s library. You can borrow up to six items at any one time.

8.30am – 7pm

Please check for notices at each campus for opening time information during holiday/ vacation.

As a registered student you’ll automatically become a library member so you can borrow and return items from the library with your student ID card. Don’t let anyone else use your ID card to borrow resources as you’ll have to pay for anything that is lost or just not returned.

Resources are available as follows: • Standard loan – issued for three weeks, can be renewed twice • Seven-day loan – issued for one week, can be renewed twice • Three-hour loan – issued for three hours’ use inside the Library (Wandsworth campus only) • Reference only / Not to be taken away – for use in the library only Renewing As well as renewing items in person you can also do it by phone - the phone number is on the date label of the book and you’ll need your College ID card number. Items that have been reserved by another user cannot be renewed. Returning When you return resources, confirm with a member of staff that these items have been taken off your card. This will avoid any disputes about non-return of items and fines.

LIBRARY SERVICES

11

Fines

How the resources are arranged

If you keep a book past the return date, we give you a fine. This is to encourage you to return items so other people can use them too.

In the library, we arrange resources using the Dewey Decimal Classification System. The Dewey system divides knowledge into ten main areas, using a series of numbers from 000 to 999.

The charges are 10p per day. If you’re ill and can’t return items, fines are waived upon proof of illness - though remember that if you renew by phone this will save you having to produce this. If you don’t return something within four weeks of its due date, it will be classified as lost and your computer account will be disabled so that you can’t use any of the library PCs. If you can’t return a borrowed item for some reason, we’ll ask you to pay a replacement charge.

Class

Subject Area

000 – 099

Generalities and IT

100 – 199

Philosophy and psychology

200 – 299

Religion

300 – 399

Social sciences, sociology, media studies, law, economics and education

400 – 499

Language

500 – 599

Sciences and maths

Reservations

600 – 699

Technology, medicine, business and management, engineering and construction, hair and beauty

700 – 799

Arts, design, architecture, sport, cinema and photography

800 – 899

Literature

900 – 999

History and geography

You can check the library catalogue for things you want to use. You can reserve any item on the catalogue except reference and threehour loan items. We can fetch them from another campus if necessary. Staff can show you how to reserve the items and we’ll get in touch when your item is available.

More detailed information on shelf marks in your relevant area can be found in the subject guides on Blackboard. You can also look out for signs on the end of the shelves which help you find specific subjects.

LIBRARY SERVICES

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Library Catalogue (OPAC)

Library Staff

The library catalogue is accessible in the library and online. Learning how to use this system provided you with the fastest access to finding items. The catalogue gives a detailed list of all the resources we have in the library - search by subject, title, author, general keyword, ISBN, site, etc. Library staff can help you use this.

Library staff are welcoming and willing to support you to achieve the best grades and learning experience possible. You’ll be given a general library induction to introduce you to the resources, services and facilities available on each campus.

Computers and Other Resources The library has PCs and Macs with internet access and different software. We also have printers, copiers and scanners. You’re given £6 of printing and photocopy credit at the start of your course and then £2 credit each month of term afterwards. You can buy top-up credits if you need. Costs of printing A4

A3

Black & White

5p

10p

Colour

30p

60p

The College uses Blackboard which is a virtual learning environment that you can also access outside of College. You can visit the library pages on Blackboard to access online resources such as the library catalogue, ebooks, ejournals, databases and South Thames media for all subjects. The library computers have a booking system called MyPC. This lets you book a computer in advance though you can still use a PC that is not being used if you haven’t booked. The PCs and Macs are for academic work - any misuse of the facilities, eg viewing offensive websites etc, could result in the temporary or permanent withdrawal of access. For your convenience we sell a wide range of consumables such as DVD-R, USB memory sticks, additional print credits as well as stationery like rulers, pens and plastic wallets.

We can guide you through a number of information skill sessions to help you with your coursework and assignments. The skill sessions include: Effective internet searching; Avoiding plagiarism; Referencing; Searching online databases; and Evaluating information sources. If you have any recommendations and suggestions to improve the library, let us know. You can email us or come and talk to us. Merton 020 8408 6406 [email protected] Tooting 020 8918 7516 [email protected] Wandsworth 020 8918 7310 [email protected] Please treat all members with respect, maintain a quiet atmosphere, use bottled water only and have your mobile phone on silent. Thank you.

GET INVOLVED AND MAKE A DIFFERENCE

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Get Involved and Make a Difference South Thames College is committed to embracing learner views and offering a variety of opportunities for learners to have direct involvement in assessing and shaping their own learning experience.

How can you get involved? You can get involved through: • Participating in 1:1 reviews, completing an Individual Learning Plan (ILP) and individual tutorials • Being elected as a Course Representative (Reps) and taking part in Learner Forums (Course Rep Meetings) • Being elected as a Student Executive Officer or even Student Governor • Becoming a Student Ambassador and assisting with College events eg Open Days and Parent/Carers’ Evenings • Becoming a ‘mystery shopper’ or an advocate promoting projects like Loop – an online rating system for students to give feedback on their college.

• Taking part in the various surveys that ask for your views • Feedback to learners. Learners need to know that their views are listened to and make a difference so feeding back the changes is essential and this is provided through: • Progress reviews and tutorials • Course Rep Meetings • Displays of changes as a result of learner satisfaction surveys • Learner Conference “You said, we did” posters on notice boards.

Further information You can get more information from your personal tutor / course leader. The following staff can also help: Heads of School, Vice Principal Curriculum, Head of Student Engagement Experience and Welfare, Head of Pastoral Support.

STUDENT SUPPORT

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Student Support Student Services

Advice Centre Services

Student Services are near the main reception entrances at Merton, Tooting and Wandsworth campuses. Staff there can help you with:

The Advice Centre has a team of advisers who provide free, confidential, impartial and detailed advice and assistance to students on a wide range of practical problems. They provide help in the following areas:

• Course and College information • Fee and materials payment on full-time courses • Enrolment and fee payment on most part-time courses • Fee payment for examination entries and re-sits • Student ID cards and processing payments for replacement cards • Learner Support Fund Bursary applications for 19+ students, including childcare applications • Transport for London (TFL) student Oyster photocard authorisation • NUS Extra card information • Appointments with the Education Advisers • Support Referral Forms (to arrange a confidential interview to discuss support for disability, learning difficulty and/or medical condition).

Opening Hours Term time Monday to Thursday:................ 8:45am – 7:30pm* Friday:........................................ 8:45am – 4:00pm

Careers/UCAS Careers Advisers can help you to decide and plan what you would like to do after you complete your course at college. They’ll help you to research a range of information about careers, courses and universities. They can help you with searching and applying for jobs or training and offer assistance with university and course applications. Counselling Attending a counselling session is very different to seeing someone for advice. Most people attend counselling to focus on problems or issues related to their personal lives. The College Counsellors offer confidential one to one counselling to students in accordance with the British Association of Counselling and Psychotherapy (BACP) ethical framework. Education Advice Education Advisers can offer detailed course information; routes to education; confidential education advice; progression talks for your whole class; international qualification comparisons; and first Level 2 and 3 entitlement assessments.

Saturday: Wandsworth........................... 9.00 am – 4.30pm (reception only) Tooting................................... 9:45am – 1:30pm

You can book an appointment or come and see us for quick enquiries at our dropin sessions. For availability please visit the Advice Centre or Student Services at any of our campuses or visit our Blackboard page.

*Merton is open until 7pm Wednesday and 4:30pm on Monday, Tuesday and Thursday.

Welfare Welfare Advisers will help you with the following: Benefits, financial help at college (including Learner Support Fund and free college meals), childcare, dealing with debt, signposting for immigration issues, health, referrals to specialist services (for legal advice etc), and housing issues – Alone in London works in Wandsworth and Merton and offers specialist housing advice to young people once a week by referral. Work Experience The work experience team will find you a placement to support your course. They’ll take into account your location and any commitments that you may have. The team also processes DBS checks for health and social care and childcare students. The team has an “open door” policy so appointments aren’t necessary.

STUDENT SUPPORT

Advice Centre Services – Opening Times The Advice Centre staff welcome drop-in as well as email and phone enquiries. Appointments can be made for more in depth personal counselling, welfare advice or career guidance • Merton Campus – The Advice Centre Tel: 020 8408 6565 Email: [email protected] Opening hours: Mon – Thur: 8.45am – 4.30pm Fri: 8.45am – 4.00pm • Tooting Centre – Student Services Tel: 020 8918 7557 Email: [email protected] Opening hours: Mon – Fri: 9.00am–4.30pm Advisers are not on site every day but Student Services can book you an appointment. • Wandsworth Campus – The Advice Centre Tel: 020 8918 7384 Email: [email protected] Opening hours: Mon – Fri: 8.30am – 4.30pm

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15

STUDENT ENRICHMENT ACTIVITIES

16

Student Enrichment Activities The Student Enrichment Team mainly supports learners aged 16-18 at our Wandsworth and Merton campuses. The team has a key role to support students during their studies. Wandsworth and Merton campuses have a dedicated student social space which is managed by the Student Engagement and Enrichment Team. At the Wandsworth Campus you can use PCs, take part in additional activities, like playing board games, computer games, cards, do group work or just socialise with your friends. We also have discussions and debate about topics you want to talk about. At the Merton Campus there’s our social space where you can play small games, computer games and other activities that are timetabled or generally socialise. There’s also table tennis and pool, which you can play in the main refectory during set times. There may be activities that you’re interested in that currently aren’t offered. We’re always looking for new ideas – let the Student Engagement and Enrichment Team know what activities you would like to take place. Enrichment Contact Details Wandsworth Room E036 and Room E246 Senior Youth Worker – 020 8918 7098 Lead Youth Worker – 020 8918 7388 Merton Youth Worker Office (A001, Enrichment Room) Senior Youth Worker, room C022 – 020 8714 6670 Lead Youth Worker, room C022 – 020 8918 7388

You’re encouraged to take part in the various activities on offer outside of your studies.

Sports Clubs, Activities and Socialising Sport If you like to take part in sport for fun, to stay fit or are really competitive then this is the place to be. Sport activities are offered for students and generally take place on site (the College campuses vary in terms of the facilities offered so some sports take place on other campuses). There are times when we need to travel away from the College to take part in sport. For fun we usually run football, basketball, badminton, volleyball, boxercise and table tennis sessions and we also have a gym. We have good sports teams and offer competitive fixtures through our basketball, football, volleyball and badminton teams. If you’re playing in the sports teams this may involve some additional time travelling to fixtures and commitment to training. Volunteering We recruit student volunteers regularly through the year. Volunteers play a key role In supporting local community organisations and College events. Each year we recognise the hard work that our students do by awarding certificates of merit. If you’re interested in volunteering, speak to our youth workers or email [email protected]

STUDENT ENRICHMENT ACTIVITIES From time to time special events take place. Make sure you check the notice boards and plasma screens regularly or ask staff whether there are any events coming up.

Special Student Activities The Enrichment Team is committed to raising awareness around various subjects. Throughout the year there are a range of events that relate to Personal and Social Health Education. And we provide activities around sexual health and drugs and alcohol, healthy eating, knowing your rights and volunteering. We value the diversity of our learners and aim to promote cultural awareness, through events and displaying information. Learner Voice ‘Learner Voice’ is a collection of activities and processes run by the College to hear what you have to say. This means you could be part of making a difference. Below are some of the activities that are included under the title the Learner Voice. • Course Rep If you would like to make a difference, represent others and able to commit then why not stand in the elections for Course Reps? Course Reps represent their groups by working with College staff to ensure that the experience of their group is as good as it can possibly be. You’ll need to speak to your tutor and find out what being a Course Rep is all about. • Student Executive Officers Student Executive Officers represent all the student body that are members of the South Thames College Student Union. There are annual nominations and elections to this role. If you’re interested, speak to the Enrichment Team for more information. • Other Learner Voice Activity During the year there are lots of other ways to get involved with the Learner Voice. This might include being a mystery shopper, giving your opinion in a focus group or encouraging others to get involved in activities. Keep checking the notice boards, plasma screens or Blackboard.

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Student Discounts The College is affiliated to the National Union of Students (NUS) so this means you can apply for an NUS Extra Card. You can use your Card to make your money go further as it gives discounts on books, clothes, sports stuff, CDs, travel, computer gear, eating out etc. For more information and to apply for a card online go to: www.nus.org.uk/en/nus-extra

BLACKBOARD – WHAT IS IT?

Blackboard – What is it? Blackboard is the College’s ‘virtual learning environment’ and student intranet. As well as College news and events you can access college services and your course online – from the College or from home. Logon to Blackboard to see: • A short video explaining how to use Blackboard • Course information from your tutor • Course materials such as handouts, presentations, links to useful websites and videos • Assignments and homework tasks • Library information, including the Library catalogue, ebooks and resource lists as well as advice on study skills • Useful information from College services such as the Advice Centre, Student Services and IT Services • Links to other systems such as ProPortal, the College’s video server and your College files and emails from home.

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Food and Drink Merton Campus Refectory 8:30am – 2:00pm (term time only)

Internet Café • Monday – Wednesday: 8am – 8pm (term time) • Thursday – Friday: 8am – 3:30pm (term time) • Monday – Friday: 8am – 3.30pm (in holidays)

Tooting Centre A vending machine service in the social area.

Wandsworth Campus Main café (term time only) • Monday – Thursday 8am – 6.30pm • Friday: 8am – 4:00pm

How can I access Blackboard? Blackboard is set as your internet homepage when you use College computers. You can also access Blackboard from anywhere with an internet connection, simply type south-thames.blackboard. com into the web browser or go to the College’s website (www.south-thames.ac.uk) and click on Blackboard at the bottom of the homepage. You automatically have a Blackboard account – and it will be ready for you the day after you enrol at College. Your username and password for Blackboard is the same as the username and password you use to log onto computers in college.

College Letters If you need a College letter – for example, to open a bank account, to claim exemption from Council Tax, or for a Student Visa – complete a letter request form at Student Services. You must give us your letter request five days before you need your letter. All College letters for external organisations state the facts of your enrolment and studies – study hours per week, duration of course, attendance or other matters relevant to your request.

EXAM AND REGISTRATION INFORMATION

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Exam and Registration Information Entering and Registering for Exams and Qualifications Does your course lead to a certificate from an exam board? If so, you will need to be registered and/or entered for your exams with the awarding body. For most courses, your exam fee is included in the fees you paid when you enrolled. If you did not pay for your exam fee when you enrolled or need to resit any exams, you will need to fill out the form your tutor gives you and take it to Student Services to pay the fees, before the closing date on the form (or you may have to pay a late fee).

Further Help and Information You can find information on where and when your exams will be held on the exams notice board in your campus. Please check the timetable well in advance and also on the day of your exam in case there have been any last minute room changes. For most exams you’ll receive a confirmation of entry. If other people in your class receive this but you do not, or if anything is missing or wrong, you should go to the Exams Office in your campus straight away so we can sort out any problems before your assessment.

Support in Exams – Apply Early

Merton

If you have a disability, learning difficulty or medical condition, you may be entitled to access arrangements in exams such as extra time, a reader or scribe.

Exams Office Room M-D205, second floor, D Block Notice Boards Main entrance and in school corridors

During induction, please contact Learner Support or ask your tutor to refer you using the support referral form. Please apply early so we can assess your needs and apply to the exam board.

Tooting Exams Office Room T-120, ground floor Notice Board Corridor by the library

Wandsworth Exams Office Room E-344, 3rd floor Notice Board Foyer, Main Building (near Security Desk)

Wandsworth Online Exams Office Room E-307, 3rd floor Notice Board Corridor round the corner from E-305 (Online Assessment Centre)

What to Bring to Your Exam Make sure you bring with you all the stationery you need for the exam (pencil, pen, ruler, etc.) in a clear pencil case or plastic bag. If a calculator is needed for the exam you must bring this - you can’t use the calculator on your mobile phone. We can’t give you any stationery or equipment on the day, so check what you need in advance with your tutor. You’ll be informed in advance if you’re allowed to bring any books or dictionaries etc. into the exam room. Please do not bring any valuables to the exam – all bags and (switched off) mobiles will have to be left at the front of the room. Remember to bring your student ID card with you as well. Many exams are regulated by the Joint Council for Qualifications and you’ll be provided with information documents about written exams and on-screen tests, giving you more details about this.

INTERNATIONAL STUDENTS

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International Students Starting Your Studies

Contact Details

You can find information in our “Starting your Studies” guide for international students. This is given out at our International Student Induction/ Orientation event when you start your studies with us. If you want more information, contact our International Support Office in W109.

You must ensure that the College always has correct and up-to-date contact details for you, including postal address, phone number and email address – this is another UKVI requirement. You must tell us if any of these changes – there is a form at Student Services to use to notify us.

Immigration / Visas and Attendance We need to keep records of your passport and visa details. We expect 100% attendance. We record your attendance and punctuality. Information about your application, enrolment, attendance and progress at South Thames College may be given to UK Visas and Immigration (UKVI) for immigration purposes. We will cancel sponsorship of visas if College expectations and regulations are not met. Therefore your place on the course and legal status in the UK depend upon your excellent College attendance record.

Health and Medical Care EU nationals and non-EU nationals who are registered for a course of more than six months can receive medical care from the UK’s National Health Service (NHS). Much of this is free, but you may have to pay for some items, such as medicines, dental treatment and glasses. You should also arrange private medical insurance. You must register with a doctor (GP) as soon as possible; for more information, see our “Starting your Studies” guide. For a list of local doctors, walk-in centres and urgent care centres, phone NHS Direct on 111 or visit www. nhs.uk, or www.southwestlondon.nhs.uk

WHAT TO DO IF THINGS GO WRONG (AND HOW TO PUT THEM RIGHT)

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What to do if things go wrong (and how to put them right) If you’re unhappy about any aspect of our service, please tell us so that we can put it right. The College has a complaints procedure that covers complaints about the service we provide and the treatment you receive while in the College – ask in Student Services for a copy. It does not cover complaints about academic assessment ie grades and marks. These are covered by the Academic Appeals Procedure (available from your school office). It is always best to raise the matter immediately with the member of staff you are dealing with. Tell them exactly what you’re unhappy about and ask for their help in putting it right. Many problems can be resolved quickly and informally in this way. However, if you’re unhappy with the outcome of the informal process, you have the right to submit an official complaint. You can do it by: Filling in our complaints form and giving it it to Student Services so they can send it to the Complaints Officer at Wandsworth. OR sending an email to the College Complaints Officer at: [email protected]

OR posting a letter to the College Complaints Officer at: The College Complaints Officer South Thames College Executive Suite 4th floor Wandsworth High Street London SW18 2PP If you want help in presenting your complaint, you can ask your tutor or a welfare adviser for support. They cannot make the complaint for you, but can help you to make the complaint yourself.

Academic Appeals Procedure Every learner is entitled to appeal against the outcome of an Internal Assessment of competence and/or grading. A copy of the procedure is available from your tutor and your school office. You must appeal within 15 working days of an assessment decision. Contact your tutor, subject teacher or Head of School if you wish to appeal against any external assessment.

Equal Opportunities for All We want your time at with us to be enjoyable, successful and stimulating and the diversity and differences of our learners is a great source of strength for us.

treatment of individuals or groups because of their race, gender, gender identity, sexual orientation, disability, religious or philosophical belief, age, marital/parental status or socio-economic class.

As part of your induction, you’ll be told about the College’s Equalities and Diversity policies, your responsibility in putting them into practice and the measures the College will take to counteract all forms of bullying, harassment and discrimination.

We will treat you with respect, value you as an individual and we expect you to value and respect others in the same way.

We want everyone in College – whether learner, staff or visitor – to be treated fairly and with equal dignity and respect and be enabled to work or study to the best of their potential. The College will seek to promote equality of opportunity in all it does. We won’t tolerate any behaviour or ways of working that result in less favourable

If you feel you’re being discriminated against, bullied or harassed, don’t suffer in silence. Talk to one of the student counsellors, your tutor, one of your teachers, youth workers or the Head of School. You can also use the College’s complaints procedure. We’ll deal firmly with anyone found to be discriminating against others.

HEALTH AND SAFETY

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Health and Safety Providing a healthy and safe environment is key to you getting the most out of your time at college. The College will do as much as is reasonably practicable to keep you healthy and safe, but you can play your part by following the advice and guidance you are given by staff. Make sure you don’t do anything that may put your own or someone else’s health or safety at risk.

possessions. Please make staff members aware if you need help to evacuate the building. Don’t return to the building until staff say that it’s safe to do so.

During your induction you’ll be made aware of a number of health and safety procedures that will help you take part in College activity – in class, playing sport, on excursions or in work experience placements – without getting hurt or without any negative impact on your health.

Smoking

A copy of the College Health and Safety Policy is available from the Library. If you require any health or safety help or assistance then contact your personal tutor in the first instance. Where further advice is required they will put you in contact with the Health and Safety Department.

To keep you healthy and safe at College, staff will highlight some do’s and don’ts before you use certain items or equipment. It’s important that you listen, understand and follow the advice and guidance given. If you don’t understand, always ask. Don’t misuse or interfere with electrical plant or equipment as this causes accidents and possibly serious injuries.

Emergency Fire Procedures The College regularly tests the fire alarm. We also carry out at least one fire drill a term. If you discover a fire, raise the alarm by breaking the plastic cover on the nearest fire alarm call point. Do not attempt to put out the fire. If you hear the fire alarm, evacuate the building immediately by the nearest safe route indicated (follow the fire exit signs or the instructions of fire marshalls). Make sure you know the exits around you at the different places you study and hang out at College. When you leave the building, go to the nearest assembly point and wait for instructions. Don’t use any lifts. Don’t return to get personal

Don’t interfere with the fire extinguishers or set off the fire alarm as a joke – they are on CCTV so we can identify you. You’ll face the College disciplinary procedure if you do so.

Smoking isn’t allowed on College premises except in the marked smoking areas we’ve provided.

Machinery and Chemical Use

Computer Use Computers are central to your learning. You should be comfortable when working at a workstation. Computer chairs can be adjusted to give you a comfortable seating position. Most monitors can be lowered, raised and tilted. Keyboards are tiltable and the mouse can be placed on the left or right as you prefer. Do not spend long periods at a workstation without a short break. If you have any problems in setting up the workstation or with the equipment, please tell your tutor.

ENVIRONMENTAL ISSUES

First Aid We have trained first aiders on site. If you have an accident, feel unwell or need a first aider, then ask a member of staff, security personnel, or at Reception and one will be called to help.

Reporting Accidents or Incidents In the event of an accident contact a member of staff who will arrange for a College first aider to attend and/or an ambulance, as necessary. All accidents and health and safety incidents including those described as “near misses”, ie where someone could have got hurt, should be brought to the attention of a staff member who will report the incident to the Health and Safety department.

Children on College Premises With the exception of specific events, you cannot bring children into College (other than into the public areas).

Food and Drink Please eat only in cafe and canteen areas. This stops food and rubbish being dropped around the College. Eating and drinking (with the exception of water) is not allowed in any classroom. If you take a drink from the catering area make sure it has a lid or cap on it. If you spill it, wipe it up. You may not see it as your responsibility until you slip on somebody else’s spill!

Scanning/Searches Under no circumstances are weapons to be brought into College or onto any excursion. We operate a random scanning policy. If necessary designated College staff or police may search you for weapons. Any person found with weapons will have them confiscated and the police will be called.

Alcohol and Drugs Do not come to College or attend activities under the influence of drink or drugs. Your ability to concentrate and undertake the activity safely is significantly impaired and can result in accidents. The College counselling and welfare staff can offer confidential help and advice on any drug, alcohol or other welfare-related matter.

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Environmental Issues You’re encouraged to contribute to the College Environmental Policy, a copy of which can be found in the Library. The following practical measures will help: • Log out and switch off the computer when you have finished with it • If you are the last one in a classroom or other area ensure the lights are turned off. Do the lights need to be on at all? • Do not waste water by running taps unnecessarily. Report any leakages or dripping taps to a staff member • Only print off material when required • Reuse scrap paper for rough notes • Recycle using the bins provided. The recycle bins take all material other than food waste • Walk, cycle or use public transport to come to College. If you have to use a car, share the journey with other learners • What we do or do not do today will have an environmental impact on your tomorrow.

SAFEGUARDING CHILDREN AND VULNERABLE ADULTS

Safeguarding Children and Vulnerable Adults The College has policies and procedures to ensure the protection of students who are classified as children under the law (those under age 18) and vulnerable adults (eg those with disabilities). A copy of the policy and procedures are available from the Advice Centres or on Blackboard. If a student discloses abuse to a member of College staff, the staff member cannot keep this confidential. They need to communicate this to one of the College’s safeguarding officers who will assist you; or you can contact them directly. 1. Front Line Staff - Designated Safeguarding Officers Student Welfare Adviser Wandsworth W-001 Carina Anderson Telephone: 020 8918 7214 Education Adviser Wandsworth E-227 Maria Casas Telephone: 020 8918 7060 Support Service Manager Wandsworth W-001 Paula Dempsey Telephone: 020 8918 7195 Student Services Co-ordinator Merton A-001 Julia de Cruz Telephone: 020 8918 7305 Education Advisor Wandsworth E-227 Marlene Brown Telephone: 020 8918 7060 Student Support Manager (Welfare) Merton A-014 Nadia Shalan Telephone: 020 8408 6469 School Partnerships Manager Merton A-207 Lynne Wales Telephone: 020 8408 6504 Speech and Language Therapist Aurora Centre Merton Jane Johnson Telephone: 020 8408 6538

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Head of Progression Pathways Merton A-205 Christine Hannan Telephone: 020 8408 6409 Learner Support Service Manager Wandsworth W202 Mon/Tues Merton D009 Wed/Thu/Fri Gail Lumber Telephone: 020 8408 6527 Training and Quality Manager Tooting Karan Jay Telephone: 020 8918 7023 2. Safeguarding Officers: Head of Student Experience & Welfare Wandsworth W-001 Debra Cook Telephone: 020 8918 7354 Head of Student Experience & Welfare Merton A-026 Andrew Beardall Telephone: 020 8918 7078 Director of Business Partnerships Tooting T-109 Jamie Stevenson Telephone: 020 8918 7565 Assistant Principal Merton A-105 Ian Browne Telephone: 020 8918 7157 Assistant Principal Wandsworth W-221a Sami Hedhli Telephone: 020 8918 7463 Assistant Principal Wandsworth W-217 Helen Drewery Telephone: 020 8918 7235 Vice Principal Curriculum and Learner Services Merton A-026 Bev Giarraputo Telephone: 020 8408 6498 Deputy Lead Safeguarding Officer and Head of Learner Support Wandsworth W-203 Gail Walmsley Telephone: 020 8918 7334

HOW WE USE YOUR PERSONAL INFORMATION

How we use your personal information The personal information you provide is passed to the Chief Executive of Skills Funding (“the Agency”) and, when needed, the Department for Education, including the Education Funding Agency (“the EFA”) to meet legal duties under the Apprenticeships, Skills, Children and Learning Act 2009, and for the Agency’s Learning Records Service (LRS) to create and maintain a unique learner number (ULN). The information you provide may be shared with other partner organisations for purposes relating to education or training.

Work Experience This is a great way to gain practical skills and hands-on experience in a real-life work place setting and can often lead to part time employment. Work Experience is usually organised via your tutor and may be essential to pass your course. It can involve any work-related learning, such as a community project or a course-related trip.

Lost Property Please keep all your personal property and valuables in a safe place. The College cannot accept responsibility for your personal property. If you lose anything at college please ask at the Security Desk as they keep all lost property that is handed in.

Parking The College has no on-site parking for students. At Merton Campus there is a Pay & Display car park behind Morden Park Centre. There are disabled user

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spaces immediately in front of the Campus’s main entrance. There is a penalty fine system at Merton – any vehicle without a valid parking permit or parked illegally will be fined. At Tooting and Wandsworth campuses the local street parking is largely limited to local residents or short-term Pay & Display.

Use of the Computer Network and the Internet Using the computers and internet at College We’ve provided plenty of PCs and Macs across College and these are mainly for your study and College work. If you’re using them for other reasons - like checking your personal emails - you could be asked to give up the computer if it’s needed by another student for College work.

Creating and storing documents We give every student an MS Office 365 account. With this you can create MS Office documents (Word, PowerPoint and Excel) online and won’t need Office on your home PC. All students get 100mb of storage on the network - you will see this as your N drive And every student gets an extra 25GB storage (on their Office 365 OneDrive) that you can use even from outside College. Music and video files take up too much space so you shouldn’t store these in your College storage space. Everything in your N drive and OneDrive is deleted at the end of your course, so you should make sure that anything you want to keep is backed up somewhere.

USE OF THE COMPUTER NETWORK AND THE INTERNET

Email

Calendar and your timetable

With your MS Office 365 account, you have an email account. This is your student id number followed by @student.south-thames.ac.uk (eg 114265@student. south-thames.ac.uk). If we send out information to all students, eg if the College has to close in an emergency, this is the email address we’ll use.

On MS Office 365 you can access a calendar and your College timetable is automatically uploaded to this - including any changes during the year. Remember that you can also get onto MS Office 365 from outside College.

To start using MS Office 365, go to ‘student email’ on the start menu, or use the link on Blackboard or, if you’re outside College, go to https://www. outlook.com/student.south-thames.ac.uk.

Blackboard

Using the internet There are laws and codes of conduct that affect how students and staff use computers and what we do online. You can read our Equal Opportunities Policy and our E-mail & Internet Use Policy on Blackboard. The main thing to remember is not to access, download, create or share indecent or offensive material. We all have different views of what is offensive but if you avoid anything that could be seen as threatening or offensive (such as comments and images about race, sex or sexuality) then you’ll be off to a good start. Staff can ask to see your screen at any time, especially if they think you’re not using the computers for College work and they’re needed by others. The College records details of internet sites visited by students and staff automatically like most large employers.

Printing We give you print credits at the start of your course and then each month. If you need more, you can top up your balance at any of the libraries. In order to use the big printers in the library areas. you will need to use your ID card - you’ll need to register your card the first time you use the printer and you’ll be shown how to do this during your induction. Any unused print credits are non-refundable.

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This is the online store for course materials and you can also submit your homework online through Blackboard. It’s called a ‘virtual learning environment’. During your induction, you should get information on how to get the best out of Blackboard. From outside College go to http:// south-thames.blackboard.com - you’ll then log in with your student id number and password. Read more about Blackboard on p18.

Your performance You can go online to track your grades and see how you’re doing as you progress through your course. This is through ‘ProPortal’. There’s a link on the start menu, on Blackboard, or, if you’re outside College, go to http://promonitor.souththames.ac.uk/proportal. Use your student id number and password to access your information.

Wifi We’ve set up wifi on each campus. Look for the ‘GUEST’ network and then the password is ‘souththames’. Once you’re connected, you’ll have to enter your student id number and password to get onto the internet. For more information, you can check the IT Services area on Blackboard.

IMPORTANT DATES

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Important Dates Autumn Term 2015 SEPTEMBER Monday 7 Sep – Friday 10 Oct

Wednesday 18 Parent/Carers Evening (Merton)

Thursday 19 – Saturday 21

MARCH March – July WorldSkills UK Registration, preparation and competition

Induction Period

Skills Show – Finals of WorldSkills UK competitions, NEC Birmingham

Wednesday 16

Saturday 28

Parent/Carers Evening (Wandsworth)

College open day (Merton and Wandsworth)

Thursday 3

Freshers’ Fair (Merton)

Monday 21 Sports Programme Commences

DECEMBER

Wednesday 23 & Thursday 24

Tuesday 1

Freshers’ Fair (Wandsworth)

Monday 5 – Friday 9 Course Rep Elections

OCTOBER Black History Month

Friday 9

Wednesday 2

College open day (Merton)

Saturday 5

World Aids Day

College Open Event (Wandsworth and Merton)

9 – 13 (tbc)

Monday 7

Campus Course Rep Meetings

Spring Term 2016 JANUARY January

International Women’s week

Tuesday 8 College open day (Wandsworth)

Wednesday 9 Parent/Carers Evening (Merton)

Inductions (Passport to Progression) 16-18 Jan starts

Monday 9 – Friday 20

College open day (Merton)

Monday 11 starts

Monday 14

Monday 19 starts

Healthy Lifestyle Week

World Mental Health Day

Wednesday 14

Staying Safe Week

Tuesday 20 College open day (Wandsworth)

Monday 20 – Friday 24 Course Rep Training

Monday 26 – Saturday 31

Fourth Course Rep Meetings Employability Week

Monday 25 – Friday 29

Summer Term 2016

School Course Rep Meetings

MAY

FEBRUARY

Tuesday 3 – Friday 6

Lesbian, Gay, Bisexual and Transgender Month

School Course Rep Meetings

Friday 6

Monday 16 – Friday 20

NOVEMBER

Zero Tolerance of Female Genital Mutilation Day

International Day Against Homophobia and Transphobia (IDAHO Day) events

Monday 9 – Friday 13

Wednesday 11

Wednesday 18

Half-term

School Rep Meetings

Learner Conference

Sports Day

Tuesday 10 – Monday 23

Monday 15 – Saturday 20

Monday 23 – Friday 27

First Course Rep Meetings

Half-term

School Course Rep Meetings

Wednesday 11

Monday 22 starts

Monday 30 May – Saturday 4 June

Parent/Carers Evening (Wandsworth)

Student Volunteering Week Disability Awareness Week

Friday 13 & Saturday 14

Monday 29 Feb – Friday 4 Mar

Skills London – training and careers event, ExCeL London

Monday 16 starts Interfaith Week Anti Bullying Week Global Enterprise Week

Campus Course Rep Meetings

Half term

JUNE Wednesday 22 Celebration of Student Achievement Look out for other events during the year such as Interfaith events, Citizenship & Green week, Healthy Lifestyle week, Money Skills Week