Volunteer Handbook

Welcome to the Canadian Diabetes Association Thank you very much for choosing to share your talents and time with the Canadian Diabetes Association. As a region we recognize that we could not have the same impact on the community and could not provide the same high calibre support for people with or affected by diabetes without the help of our volunteers. Whatever your role, you are part of a team that is leading the fight against diabetes through research, advocacy, programs and services, and I am very glad to have you on board. This handbook will serve as a reference for you on everything from our organizational structure to our recognition program, as well as key policies and helpful contact information. Thanks again for choosing to volunteer with CDA. I look forward to working with you!

“Volunteering is an act of heroism on a grand scale…it does more than help people beat the odds; it changes the odds.” - Bill Clinton

Contents 1.0

About the Canadian Diabetes Association

2.0

Diabetes FAQ

3.0

Regional Volunteer Opportunities

4.0

Role and Responsibilities

5.0

Key Policies

6.0

Awards and Recognition

7.0

Training Opportunities

8.0

Dress Code

9.0

Volunteer FAQ

10.0 Contact us

Appendices A B C D E F

Direct Healthcare Advice Policy Code of Conduct Volunteer Complaint Procedure Acknowledgement of Understanding Release of Liability AODA Acknowledgement

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1.0 About the Canadian Diabetes Association Dr. Charles Best, the co-discoverer of insulin, had a vision. Very early on, he saw that the growing number of Canadians affected by diabetes would need an organization to serve their needs. As a result of his efforts, along with those of volunteers, the Diabetic Association of Ontario was formed in the late 1940s. As the provinces and territories formed their own associations, it became clear that if the provincial offices combined their resources they could more effectively serve their membership. This culminated in the formation of the Canadian Diabetic Association in 1953. It was renamed the Canadian Diabetes Association in 1979. In 1989, the Banting Museum in London, Ontario opened its doors. At Banting House National Historic Site you can step back into history to experience one of the great moments of medical science in the twentieth century – the discovery of insulin – a moment that signified new hope for people living with diabetes. Banting House National Historic Site occupies the house in which Dr. Banting lived and practiced medicine from 1920-21. More than 50 years later, the Association has 23 regional offices and more than 100 branches across the country, involving thousands of professional and field volunteers, community representatives and experts/liaisons. It is the largest non-governmental supporter of diabetes research, education, service and advocacy in Canada. Together with its volunteers and employees, the Canadian Diabetes Association plays an invaluable role in the everyday lives of over 9 million Canadians who live with diabetes or prediabetes.

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As a volunteer with the Canadian Diabetes Association in your community, you are part of a much larger picture. Our National Office is located in Toronto, Ontario, and there are Regional Leadership Centres across Canada as follows: AREA Pacific

Prairies

Ontario

Atlantic

REGION Vancouver Island Northern BC and Yukon Vancouver Coastal Fraser Valley Interior BC Northern Alberta and NWT Southern Alberta Northern Saskatchewan Southern Saskatchewan Manitoba and Nunavut North West Ontario North East Ontario Central East Ontario Central West Ontario Central South Ontario South West Ontario Greater Toronto Area South East Ontario Eastern Ontario Nova Scotia New Brunswick Prince Edward Island Newfoundland and Labrador

OFFICE LOCATION Victoria Prince George Vancouver Surrey Kelowna Edmonton Calgary Saskatoon Regina Winnipeg Thunder Bay Sudbury Barrie Kitchener Hamilton London Toronto Kingston Ottawa Halifax Fredericton Charlottetown St. John’s

The Association’s Business Operations (Clothesline®, Recycle Ink®, Project Redial®, etc.) also has office locations across Canada in 30 locations. In addition, there are over 100 Branches of the Association across the country that may be closer to where you live. Contact your local office for more information. The Association does not operate in the province of Québec, as this is under the jurisdiction of Diabète Québec.

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2.0 Diabetes FAQ Q: How many Canadians have diabetes? A: More than 9 million Canadians live with diabetes or prediabetes Q: Can diabetes be prevented? A: It depends on the type. Type 1 diabetes cannot be prevented but type 2 may be prevented or delayed in some individuals. Q: What is diabetes? A: Diabetes is when the body makes little or no insulin and/or the body does not properly use the insulin it makes. Q: What is more common, type 1 or type 2 diabetes? A: Approximately 90% of people with diabetes are affected by type 2. Q: What are the risk factors of diabetes? A: There are two types of risk factors: those that can be changed and those that can’t. The ones that cannot be changed are age, family history and ethnic background. The ones that can be changed are getting too little exercise, being overweight, high blood pressure or high cholesterol. Q: Are there certain ethnic groups that are at a higher risk for developing diabetes? A: Yes, members of the Aboriginal, Asian, African-Caribbean, Hispanic and South Asian community are more likely to develop diabetes. Q: What are the signs and symptoms of diabetes? A: Some of the symptoms of diabetes may be thirst, need to urinate often, fatigue or blurred vision.

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3.0 Regional Volunteer Opportunities At this stage in the process, you may have already selected your volunteer role with us. The Association is committed to providing a range of different opportunities on an ongoing basis for our volunteers, including roles to help with the support and delivery of various services, fund development initiatives and operational programs. Contact the Association representative in your community to learn about current opportunities.

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4.0 Roles and Responsibilities As a volunteer with the Canadian Diabetes Association, you can expect the following:


To be valued and respected as part of the team




To receive a volunteer assignment that engages your skills, interests and experience




To have access to information about the Canadian Diabetes Association, its history, policies and purpose




To receive guidance and training for your specific role




To have the opportunity to develop skills and be assigned to roles that offer new challenges




To receive ongoing guidance, feedback, encouragement and recognition from Association staff

In return, we ask that you:


Approach your volunteer role with enthusiasm, honesty and an open mind




Ask questions to ensure that you understand a role/task before accepting it




Carry out your tasks efficiently and effectively and ask for help when you need it




Participate in any training offered by the Canadian Diabetes Association




Respect confidentiality




Provide positive or constructive feedback to Association staff and suggest improvements or changes for your role




Notify Association staff as soon as possible (preferably 24 hours notice minimum) if you are unable to fulfill a volunteer commitment

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5.0 Key Policies As a volunteer, there are a number of very important policies that relate to your role: • • • • • • • • • •

Code of Conduct Whistleblower Human Rights Violence in the Workplace Use/Sale of Association Property Dress Standards Alcohol/Substance Use Information Technology Usage Personal Telephone Calls Media Enquiries

For your convenience, these key policies are posted on our website as a part of our Human Resources Policy Manual at the following link: http://www.diabetes.ca/about-us/policies/human-resources/ Two other documents that are very important for you to read and understand are: •

The Direct Healthcare Advice Policy: A copy of this policy is located in Appendix A. Please be sure to review this policy in full with your Association staff representative.

•

The Volunteer Complaint Procedure: A copy is included in Appendix C. Should you have an issue during the performance of your volunteer role, this document can help guide you towards finding a resolution.

If you are ever in doubt about whether or not your actions fall within the parameters of our policies, please contact an Association staff person. Your compliance with these policies helps ensure that you and the Association are not put at risk. Lastly, if you are working in the office, please be sure that you and the Association staff review the Fire Plan for that location.

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6.0 Recognition and Awards The Canadian Diabetes Association endeavours to recognize and celebrate its volunteers’ achievements both formally and informally throughout the year. On an annual basis we present both Regional and National Awards in a broad spectrum of categories recognizing the outstanding achievement, dedication or professional accomplishments of our volunteers and partners. The Regional Awards are handed out annually, usually at the Regional Annual General Meeting or volunteer recognition event. The National Awards are presented in conjunction with the Association’s National Annual General Meeting.

National Award Categories National Volunteer of the Year Award National Young Volunteer Award Charles H. Best Award Kurt Kroesen National Inspiration Award Frederick G. Banting Award Outstanding National Partnership Award Outstanding National Corporate Award

Regional Award Categories Regional Volunteer of the Year Award Regional Young Volunteer Award Regional Camp Award Regional Inspiration Award Regional Outstanding Health Professional Award Outstanding Regional Partnership Award Outstanding Regional Corporate Award

In addition, volunteers may be eligible to receive Years of Service pins to commemorate time dedicated to the Association in increments of five, ten, fifteen, twenty years and beyond. If you would like to nominate one of your fellow volunteers, you may do so at your discretion. More information on the awards program and nomination process is available at your regional office. The Canadian Diabetes Association is committed to celebrating our volunteers on International Volunteer Day and during National Volunteer Week. In conjunction with these externally recognized times of celebration, we are also committed to hosting an annual event to celebrate your efforts and provide an opportunity to network and socialize with your fellow volunteers.

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7.0 Training Opportunities We encourage and support you to develop your skills while volunteering with the Canadian Diabetes Association. Whether you take on a variety of volunteer roles or participate in some of the specialized training programs we have, we hope that you will find your volunteer experience with us rewarding and beneficial to you personally and professionally. In addition, the Association has seven training modules that are available to volunteers as a means of personal and professional development. The Volunteer Development Training Program was developed to provide resources and skill development to support the best practices of volunteer management, fund development, and program and service delivery. The Volunteer Development Training Program includes six training modules: Delivering our Learning Series: Information for Presenters Orientation: Learning About the Canadian Diabetes Association Volunteer Recruitment: Preparing to Take Action Creating Effective Displays Networking: Making Connections and Developing Partnerships The length of the training modules ranges from ninety minutes to a full day. Please contact your Association staff representative for more information on when and how to attend these training modules.

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8.0 Dress Code One of the attributes of a successful organization is its professionalism. The Canadian Diabetes Association strives to be as professional as possible, and this includes the appearance of our staff and volunteers. Volunteers are expected to maintain an appropriate dress standard that is businesslike, neat, clean and in good condition, as determined by the requirements of the particular position. As a general rule, the Association allows business casual dress, with more casual attire allowed on Fridays, or when the nature of a specific position or event allows it.

The following are examples of items that are not suitable:


Garments with slogans that may be offensive to others




Underwear-type garments (such as camisole tops)




Leggings/Sweats (or other exercise-wear)




Beach-type or cut-off shorts




Clothing that reveals undergarments or is otherwise overly revealing




Denims (except on Fridays)

There may be situations or positions that require an exception to these requirements – common sense and judgement need to be applied. If you have any questions, please ask your supervisor.

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9.0 Volunteer Handbook FAQ Q: When is the Annual Recognition Event? A: This date varies across the country, but in general this event takes place sometime between April and June and may be incorporated into National Volunteer Week or your region’s Annual General Meeting. Volunteers will typically receive an invitation to the event via email several weeks prior to the event. If you are concerned that you have not received an invitation, contact your volunteer supervisor. Q: I am volunteering to fulfill a requirement of my education and need documentation of my hours, who should complete this? A: The Association is happy to provide documentation of your hours for your school. Please provide your supervisor with the form or template as soon as possible so you can ensure that it is completed accurately. If you do not have a specific form, we can prepare this information in letter format. Q: If I incur expenses through the course of my volunteer role, will the Association reimburse me? A: The Association would like to ensure that volunteers do not incur any out-of-pocket expenses as a result of the donation of their time. An example of an acceptable expense would be mileage for a volunteer who has travelled to deliver a Learning Series Presentation. Speak to your supervisor before you incur the expense to ensure that it is applicable and s/he will provide you with the expense reimbursement form. Q: I have completed the orientation session and I still feel like I do not know very much about diabetes. How can I learn more? A: Our website contains a wealth of information related to diabetes and is a great place to start. If you would like a more interactive way of learning you may want to attend a Learning Series Presentation. These sessions are delivered by volunteers in the community and are free to attend. Q: Through my volunteer role with the Association, members of the public often ask me about how the Association uses the donated funds and what successes we have achieved. I attended the orientation but am concerned I will not be able to remember everything, what should I tell them? A: As a volunteer, you should expect this question on a regular basis. In most cases, a general response indicating that the association uses funds for research, advocacy, and public programs and services will satisfy their curiosity. You are not expected to be an expert on all the cutting-edge medical research or high-level policy issues. If someone would like some 10

more specific information you may want to direct them to our annual report on the website or refer them to our contact centre at 1-800-BANTING. Q: I am looking to get my group of friends, co-workers or my family involved in a group volunteering opportunity, is there a project we can work on together? A: The Association has a number of opportunities for volunteers who are interested in taking on a project. Throughout the year, there are several programs that require volunteer support to deliver on an on-going basis, such as expos and community education presentations. In addition, as an individual, group or family, you may wish to organize your own fundraiser using our online ‘My Fundraiser’ tool.

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Appendix A: Direct Healthcare Advice Policy (DRAFT) OPM - 58 - 1 APPROVED: FEBRUARY 2000 DIRECT HEALTHCARE (ADVICE) SERVICES

POLICY: The Canadian Diabetes Association is not a provider of direct healthcare. Direct healthcare is defined as “prescription, advice, recommendation or suggestion of which course of action to take or how to manage or treat the disease/condition”. Direct healthcare can be provided only by licensed healthcare professionals within the scope of professional standards of practice as defined by their licensing bodies. The Canadian Diabetes Association supports products and services that provide general information about diabetes. All products, programs and services should ensure built-in evaluative mechanisms and the appropriate training requirements for implementation. Direct healthcare issues involving camps and stores are addressed in specific policies for these operations. BACKGROUND As the Association works toward its mission to help people with diabetes live healthy lives while we work towards a cure, it is important to provide guidance and education to both employees and volunteers as to the limitations of such relationships. To protect people affected by diabetes, as well as volunteers, employees and the organization, it is important to respect the complexities of diabetes as a medical condition whose management and treatment requires direction and involvement with a diabetes healthcare team. *Advice and one's interpretation of whether advice crosses the line into direct healthcare is very subjective, and as such very difficult for the Association to monitor and control. It should be emphasized whenever possible that comments or advice given by an employee or volunteer from the Canadian Diabetes Association should be of a general nature only. Information that is specific to an individual and his or her health is NOT appropriate. IMPLEMENTATION Board of Directors

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OPM - 58 - 1(a) WHAT IS DIRECT HEALTHCARE? The information is personalized or directed towards personal action or is obviously treatment oriented. UNDERSTANDING WHEN IT IS DIRECT HEALTHCARE 1. A caller asks about foot care. a) Advise the caller to soak his/her feet, use a callous pad and cut away the extra skin (DIRECT HEALTHCARE) OR b)

Offer to send materials, suggest a visit to a physician and indicate where specialty foot clinics and professionals are within their community.

2. An individual asks for advice regarding travelling to Europe. a) Indicate that adjustments to insulin dosages may be required and this should be reviewed with his/her healthcare team; send available information OR b) CDA volunteer makes an appointment to give advice on travelling (DIRECT HEALTHCARE) 3. An individual wants to know what to eat. a) Offer available materials and encourage a visit to a dietitian or diabetes education centre OR Volunteer or staff fill in food servings information on existing CDA b) nutrition tools (DIRECT HEALTHCARE) 4. An individual calls wanting to know how much to adjust his/her insulin dose because they had a reaction last evening. a) Tell him/her that they must take at least 2 units less and may need to adjust other dosages throughout the day ( DIRECT HEALTHCARE) OR b) Encourage him/her to test their blood glucose and call their MD

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Appendix B: Code of Conduct SECTION: Key Policies SUBJECT: Code of Conduct - Volunteer Version POLICY NO: 2.0.0 EFFECTIVE DATE: January 2009 PAGE: 1 of 4 SUPERSEDES POLICY DATED: June 1995 POLICY STATEMENT: It is expected volunteers of the Canadian Diabetes Association will live up to the highest standards of conduct at all times. This policy has been developed to assist individuals in becoming and remaining aware of expected conduct in relation to their roles with the Association. When in doubt about how to act in a given situation, individuals should contact the supervisor or Human Resources for further guidance. The Code is organized into the following categories: • Interpersonal • Providing Services • Personal Accountability • Confidentiality • Conflict of Interest Interpersonal: • Treat other volunteers, employees, donors, customers and all Association stakeholders with dignity and respect no matter their personal characteristics, background or values. •

Refrain from engaging in any behavior that could be considered discrimination and harassment under the Association’s Human Rights Policy.

•

Refrain from behaviour that could be considered demeaning, bullying, threatening, intimidating or violent.

•

Do not be under the influence of, or affected by, illegal drugs, controlled substances or alcohol during working hours (except at designated Association events).

Providing Services: • Always act with fairness, honesty, integrity and openness; respect the opinions of others and treat all with dignity and respect. •

Promote the mission and objectives of the Association in all dealings with the public on behalf of the Association and within the Association.

•

Provide a positive and valued experience for those receiving service within and outside the Association. 14

Personal Accountability: • Act with honesty and integrity and in accordance with any professional standards and/or governing laws and legislation that apply to the responsibilities you perform for or on behalf of the Association. •

Comply with both the letter and the spirit of any training or orientation provided to you by the Association in connection with those responsibilities.

•

Adhere to the policies and procedures of the Association and support the decisions and directions of the Board and its delegated authority

•

Take responsibility for your actions and decisions. Disclose any perceived or actual conflict to your supervisor and/or Human Resources. Follow reporting lines to facilitate the effective resolution of problems. Ensure that you do not exceed the authority of your position.

Confidentiality: • Respect and maintain the confidentiality of information gained as a volunteer, including, but not limited to, all computer software and files, Association business documents/printouts, and all volunteer, employee, member, donor and supporter records. •

Respect and maintain the confidentiality of individual personal information about persons affected by diabetes gained through your role in the Association, for example, in meetings or in service programs.

Conflict of Interest: • All volunteers owe a duty of good faith and loyalty to the Association. Accordingly, they should not engage in any outside activities that place or could place them in a position of conflict of interest. •

Refrain from engaging in any outside work or business undertaking that would interfere with or compromise your responsibilities with the Association.

•

Any other behaviour that would constitute a conflict.

PURPOSE: To provide clear guidelines as to expected behaviour in individuals’ volunteer role within the Association. SCOPE:

All volunteers

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PROCEDURE: Whenever a volunteer believes that they may be in violation of the Code of Conduct, they must discuss the situation with their supervisor or the Regional Director to get direction about what is required. Volunteers must also report observed violations of the Code of Conduct to their supervisor or Regional Director. Where violations should be resolved with the procedures in another Association policy, this policy will be used as a framework. In all other cases, an appropriate investigation will promptly commence and corrective action will be taken as required. Corrective action may include disciplinary action up to and including termination of the relationship between CDA and the volunteer. Confidentiality will be maintained throughout the investigatory process consistent with adequate investigation and appropriate corrective action. At the conclusion of the investigation, Human Resources will share the findings with the alleged offender. Where a complaint is substantiated, the alleged offender may appeal the results to the Vice President of Field Operations for further review, the results of which will be communicated to the alleged offender. Where a complaint is unsubstantiated no written record will be placed in volunteer personnel file. Retaliation against individuals for reporting discrimination and harassment or for participating in the reporting, investigation or resolution of a complaint is a serious violation of this policy and will be subject to disciplinary action up to and including termination of relationship with CDA. Acts of retaliation should be promptly reported and will be promptly investigated and addressed. OPTIONS AVAILABLE: Not applicable ACCOUNTABILITY: Volunteers are responsible for promptly reporting any potential, perceived or actual violations of the Code of Conduct and participating in any subsequent investigatory proceedings. Supervisors are responsible for addressing any potential, perceived or actual violations of the Code of Conduct in accordance with the procedures outlined. Regional Directors are responsible for investigating any reports in accordance with all applicable policies. ADMINISTRATION: Ontario M5G 2R5

Human Resources, 522 University Avenue, Suite 1400, Toronto,

RELATED REFERENCES:

All policies

FORMS/PAPERWORK:

Volunteer Acknowledgement of Understanding 16

Appendix C: Volunteer Complaint Procedure During the normal course of business, situations may arise where a volunteer has a complaint that he/she needs addressed. The following procedure lists the appropriate steps for a volunteer to take should such a situation arise. Volunteer complaint about another volunteer: A volunteer should seek resolution of his/her complaint directly with the other volunteer, unless: a) the volunteer feels uncomfortable approaching the other volunteer b) the volunteer has already approached the other volunteer and the complaint has not been resolved c) the volunteer feels the complaint is too large or serious an issue to be discussed directly with the other volunteer If any of these situations apply, the volunteer should discuss the complaint with his/her supervisor or the Regional Volunteer Development Coordinator. If in the case of a) or b), a resolution is still not possible, the Regional Volunteer Development Coordinator and/or the volunteer’s Supervisor will consult with the Regional Director regarding the issue. If in the case of c), the Regional Volunteer Development Coordinator and/or the volunteer’s supervisor should take the issue directly to the Regional Director. The volunteer, the Regional Volunteer Development Coordinator and/or the volunteer’s supervisor should be informed of the issue, and be actively involved in whatever actions are taken where possible. Volunteer complaint about an employee: A volunteer should seek resolution of his/her complaint directly with the employee, unless: a) the volunteer feels uncomfortable approaching the other employee b) the volunteer has already approached the employee and the complaint has not been resolved c) the volunteer feels the complaint is too large or serious an issue to be discussed directly with the employee If any of these situations apply, the volunteer should discuss the situation with his/her supervisor or the Regional Volunteer Development Coordinator. If the complaint is with the volunteer’s Supervisor or the Regional Volunteer Development Coordinator the volunteer should discuss the issue with that employee’s supervisor. Volunteer complaint about an organizational issue: These complaints should always be discussed with the volunteer’s direct supervisor or the Regional Volunteer Development Coordinator. If it is a valid concern, and an issue that can be addressed at the local level, the employee will address it with the appropriate staff member(s) with a response provided to the volunteer within 5 business days. 17

If the matter is not addressed to the volunteer’s satisfaction by following the above procedures, the volunteer should write, and submit, a formal letter of complaint on the matter to the Regional Director. If all previous complaint procedures have been exhausted and the complaint is still not resolved to the satisfaction of the volunteer, the matter must be referred to the Executive Director for the Area. The Executive Director’s decision on the issue is final. If a complaint is made in good faith, but unsubstantiated, it will not be added to the employee or volunteer’s file. If a complaint is found to be made in bad faith or of mischievous intent, it may result in the Association re-evaluating its relationship with the volunteer.

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Appendix D: Acknowledgement of Understanding Volunteer Name: ____________________________________ (Please Print) I acknowledge that I have carefully read the policies and procedures applicable to volunteers of the Canadian Diabetes Association, as set out in the Human Resources Policy Manual, which has been made available to me online and, if requested, in hard copy form. The policies that include volunteers in their scope are: Code of Conduct Whistleblower Human Rights Media Enquiries Personal Telephone Calls

Violence in the Workplace Use/Sale of Association Property Dress Standards Information Technology Use Alcohol/Substance Use

I further acknowledge that I have been provided with a copy of the Direct Healthcare Advice Policy and understand the implications for my role as a volunteer. I understand the policies and other information described in the Manual. Further, I accept my responsibility and accountability for adhering to those policies concerning my conduct, including but not limited to the Code of Conduct and Human Rights Policies, while volunteering with the Association. I am also aware that violations of these policies can lead to disciplinary action up to and including termination of my volunteer role. I understand and agree that the Association has the right to amend the policies and procedures set out in the Manual from time to time, in its sole discretion, without notice or compensation to me. I agree to promptly review any changes to the policies and procedures, which are brought to my attention by the Association. Date: ________________________________________ Signature: ____________________________________ Operation/Region/Area: _________________________ Note to volunteer: Please provide the original signed version of this document to your supervisor

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Appendix E – Release of Liability Volunteer Liability Release Form In consideration of the Canadian Diabetes Association allowing me to participate in a volunteer capacity, I _____________________________ agree that I am (Name)

volunteering at my own request and at my own risk. I acknowledge that I am aware of all the risks inherent in this role and certify that I have not been otherwise informed by any physician and know of no restrictions imposed on me by my own physician that would in any way prevent me from actively participating in this role. Further in consideration of _________________________ being permitted to (Name)

participate in this volunteer capacity, I, on behalf of myself, my successors in interest, heirs, assigns and representatives, hereby fully release and agree to hold harmless the Canadian Diabetes Association, its affiliates, Officers, Trustees, agents, employees and representatives, successors and assigns, of and from any liability, claims, damages or causes of action for any reason, even as a result of negligence by Canadian Diabetes Association or that of any one acting on Canadian Diabetes Association’s behalf including without limiting the generality if the following: death, bodily injury, property damage, or any other loss, or inconvenience whatsoever, suffered by me at any time hereafter occurring as a result of my voluntary participation in this program. Must also be signed by a parent or legal guardian if participant is under the age of majority1 on the date this release is signed. Date: __________Signature: ____________________________________ Date: __________Signature of Parent/Guardian _______________________ Release and Consent by Parent/Guardian I understand that my child or youth wishes to participate as a volunteer with the Canadian Diabetes Association and I hereby give my permission for her/him to serve in this capacity. I have been advised that he/she will be provided with an orientation and training necessary for the safe and responsible performance of her/his duties and that he/she will be expected to meet all the requirements of the position, including regular attendance and adherence to the Association’s policies and procedures. Name of child or youth:_________________________________________ Parent/Guardian Name: ________________________________________ Nature of relationship:__________________________________________ Date: _______________ Parent/Guardian Signature: ______________ 1

Parental consent is required for all volunteers under the age of eighteen.

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Acknowledgement of Understanding I acknowledge that I have carefully read and understood the Accessibility for Ontarians with Disabilities Act 2005 (AODA) and completed the associated training. These standards and laws are applicable to anyone who represents the Canadian Diabetes Association (CDA), and have been made available to me online and, if requested, in hard copy form. I accept my responsibility and accountability for adhering to these standards regarding my conduct while with representing the Association, and I am aware that violations can lead to fines and the Association re-evaluating their relationship with me.

Please return this completed form to your CDA contact, or visit https://www.surveymonkey.com/s/9L9MRWF to submit it online.

______________________________________ First Name ______________________________________ Last Name ______________________________________ Address ______________________________________ Address 2 _____________ Postal Code __________________________ Telephone (including area code)

_____________________________________ Signature

_____________ Date (MM/DD/YYYY)

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