We are in the business of satisfying our customers needs while making their stay at our property a memorable experience

Welcome to Morgantown Mall As the mall’s Management Team, our mission is to provide our customers with a comfortable shopping experience. By comfortab...
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Welcome to Morgantown Mall As the mall’s Management Team, our mission is to provide our customers with a comfortable shopping experience. By comfortable we mean to provide the highest level of cleanliness, security and friendliness to our customers and tenants, as well as to each other. We are in the business of satisfying our customers’ needs while making their stay at our property a memorable experience. CENTER PROFILE Morgantown Mall is conveniently located in North Central West Virginia in Morgantown. The center has excellent highway access from two major interstates, I-79 north and south and I-68 east and west. Morgantown Mall is owned by Glimcher Realty Trust and opened in 1990. The center is anchored by Elder-Beerman, JC Penney, Proffitt’s, and Sears. CUSTOMER PROFILE Morgantown Mall is located in the heart of West Virginia’s strongest economic market. Morgantown Mall’s trade area population is 362,948. There are an estimated 150,612 households with an average household income level of $61,537. Due to the significant population gains in Morgantown and Monongailia County documented in the 2000 Census, the greater Morgantown area was designated as a “Metropolitan Statistical Area” (MSA) in 2003. In addition, Morgantown is ranked as the #1 small city in the east and #3 in the nation according to The New Rating Guide to Life in America’s Small Cities. MALL MANAGEMENT TEAM General Manager Harry Grandon Marketing Manager Jenny Elbon Glimcher Services Manager Walter Kennedy Specialty Leasing Manager Lisa Dils Administrative Assistant April Watson Director of Public Safety Paul Pyles Housekeeping Manager Randy Stewart Location: The Mall Management Office is located near the food court

Telephone:

304-983-6200

Fax:

304-983-6204

Mall Office Mailing Address: 9500 Mall Road Morgantown, WV 26501 Mall Website: www.MorgantownMall.com Office Hours:

Monday-Saturday 8:30am - 5:30pm.

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IMPORTANT TELEPHONE NUMBERS Mall Office

983-6200 (MALL)

Mall Office Fax

983-6204

MOD After Office Hours

216-4357 (HELP)

Mall Security

983-6200

After mall hours #

216-6300

Sheriff’s Dept.

291-7260

For emergencies,

dial 911

WV State Police

285-3200

For emergencies,

dial 911

Westover Fire Dept.

296-0840

Granville Fire Dept.

599-5190

Mon Co. Health Dept.

598-5100

Allegheny Power

800-255-3443

West Side Telecommunications

983-2211

Morgantown Post Office

291-1035

Waste Management

(304) 428-6879 ext. 14

Dominion Hope (Gas)

296-3481

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MORGANTOWN MALL STORE LISTING AND PHONE NUMBERS AEROPOSTALE 983-6023 JUST DESSERTS AMERICAN EAGLE OUTFITTERS 983-6540 KAY BEE TOYS AMERICAN OUTFITTERS 983-6670 KAY JEWELERS AUNTIE ANNE'S 983-6175 KING'S JEWELRY B. MOSS CLOTHING COMPANY 983-6726 LAUTTAMUS COMMUNICATIONS BATH & BODY WORKS 983-6950 MASTERCUTS BB&T 983-2378 NEW YORK & CO. C.J. BANKS 983-6181 NTELOS CARMIKE THEATERS (12 screens) 983-6868 PACIFIC SUNWEAR CELLULAR ONE 983-6100 PAYLESS SHOESOURCE CHICK-FIL-A 983-6780 PETITE SOPHISTICATE CHRISTOPHER & BANKS 983-6613 PIERCING PAGODA CITI NAILS 983-6160 PROFFITT'S CLAIRE'S 983-6760 RADIO SHACK DOLLAR TREE 983-6719 RAVE EB GAMES 983-6850 REGIS HAIRSTYLISTS ELDER-BEERMAN 983-6400 RITZ CAMERA FRIEDMAN'S JEWELERS 983-6720 SBARRO ITALIAN EATERY fye 983-6775 SEARS GAP / GAP KIDS / BABY GAP 983-6646 SHAW'S JEWELERS GARDEN AND NATURE 983-6666 SPENCER GIFTS GARFIELD'S RESTAURANT 983-6811 SUBWAY GLORIA JEAN'S COFFEES 983-6039 T&L HOTDOGS GNC 983-6560 THE ADDED TOUCH GOOD NEWS 983-6111 THE FINISH LINE GREAT AMERICAN COOKIE CO. 983-4663 THE SHOE DEPARTMENT HASHI JAPAN 983-6035 THINGS REMEMBERED HAT WORLD 983-6150 TRADE SECRET HIBBETT SPORTS 983-6056 VICTORIA'S SECRET HOLLISTER 983-6161 VITAMIN WORLD HOT TOPIC 983-6177 WALDENBOOKS JAY'S HALLMARK 983-6789 WONG'S WOK JCPENNEY 983-6000 WV EYECARE JOURNEYS 983-6179

983-6034 983-6888 983-6796 983-6750 983-2337 983-6866 983-6660 983-6065 983-6170 983-6626 983-6808 983-6507 983-3000 983-6702 983-6876 983-6999 983-6131 983-6729 983-6300 983-6880 983-6108 983-6019 983-6106 983-6026 983-8589 983-6410 983-6810 983-6230 983-6830 983-6059 983-6600 983-6815 983-6680

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GENERAL INFORMATION Conduct of Business – In-line, Kiosk, and RMU Specialty Tenants Individual stores shall conduct their business at all times in a high-class and reputable manner, maintaining a full staff of employees and a full and complete stock of merchandise. Hours of Business Mall management has established the normal hours of the mall to be: Monday through Saturday 10 a.m. to 9 p.m. Sunday Noon to 6 p.m. All tenant stores, kiosks and RMU’s are required to remain open the full extent of these hours, without exception. Holiday Hours The Morgantown Mall is closed the following holidays: Easter Sunday Thanksgiving Day Christmas Day The Morgantown Mall Management Office will announce any changes in normal hours by memo in advance of nationally observed holidays. Unless a memo stating a change is received, regular mall hours will remain in effect. Display Windows Display of merchandise shall be well lit during all mall business hours and at least one half (1/2) hour thereafter, and during such non-business hours as the mall is open to the public, Monday through Saturday, 10:00am – 9:00pm and Sunday 12:00pm – 6:00pm. Doors open at 8:30am on weekdays and at 11:00am on Sundays for mall walkers. Lease Line All merchandise activities are to be restricted to the tenant side of the lease line. This includes the positioning of signs, sale racks, stanchions, tables and volume of music. Objectionable noises or odors in the leased premises shall not be allowed. Tenant shall not use the areas adjacent to the leased premises for business purposes. In no event shall tenants, agents, or employees use the common areas for display of merchandise. Nor shall they solicit business in the parking lot or other common areas e.g., distribution of any hand bills or other advertising materials. Vending Tenant shall not permit the operation of any vending machines or pay telephones on the leased premises. Mall Gift Cards Morgantown Mall offers Gift Cards that can be redeemed in most of the mall stores. Gift Cards can be purchased in dollar increments from $15 to $500. They come ready for gift giving and can be paid for by cash, check, Mastercard and Visa. When redeemed in your store, these cards are treated like a credit card and are processed like other credit card transactions. Gift Cards can be purchased in the mall office, online at www.MorgantownMall.com and by calling 1-877GIFT-TO-GO. Strollers/Wheelchairs Strollers and wheelchairs are available for our shoppers. Strollers are located near the Bear Foot Forest play area, and are available for $5. Wheelchairs are located in the food court near the cleaning station. All we ask of the customer is to fill out the form that is located on the clipboard on top of the cleaning station for the wheelchairs. There is no charge. National Fire Protection Act Please be advised that each store must keep an 18 inch clearance from all sprinkler heads. This is in accordance with the National Fire Protection Act and the Morgantown Fire Department. Pest Control/Grease Traps For your convenience, we have contacted several companies that can take care of pest control and grease trap requirements. Please keep in mind, these services must be performed in accordance with your lease. The Maintenance

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Department will conduct monthly inspections and will require you to provide proof of compliance. Both pest control and grease trap cleaning should be performed on a monthly basis. For pest control call Mountain State Pest Control at 2921666. For grease traps contact Morgantown Septic Service at 599-5340. Maintenance Checks Store managers will be notified of unacceptable maintenance conditions. If not corrected within a reasonable length of time the mall will take action to correct the conditions and the individual stores may be billed accordingly. Fire Extinguishers All stores are required to have an appropriate fire extinguisher(s) in good working order at all times as required by the local fire codes. Roof Leaks Should you have a roof leak, please report it IMMEDIATELY to the mall office. Our maintenance personnel will inspect it to determine the cause of the leak. If it is the mall’s responsibility, the roof area will be repaired by the mall. No contractor will be sent to the roof area without checking in with the mall management office. General Maintenance Store premises (including the service areas adjacent to the premises, show windows, etc.) shall be kept orderly, neat, safe, clean and free from rubbish and dirt at all times. Trash Procedures The Morgantown Mall has contracted Waste Management to handle the waste removal & recycling services. To obtain a compactor key and sign up for service, please call the company directly. Their number is (304) 428-6879 ext. 14. Trash articles of any type are not permitted in service hallways at any time day or night. This is a fire hazard and violates fire code. Also, do not leave waste outside the compactors or cardboard recycling dumpsters. If there is a problem with the compactor notify the mall office or Manager on Duty. Cardboard must be broken down and separated from all other waste material and placed in the Cardboard Recycling dumpster. Only non-hazardous wastes are to be placed into the compactors. Hazardous waste removal can be arranged through Waste Management NASC. Roof Access All service representatives needing roof access must first check in at the mall management office during business hours, Monday through Friday, 8:30 a.m. to 5:30 p.m. The service technician must sign the roof access log and leave some form of identification, either a driver’s license or ID tag with the mall secretary. A pass will then be issued. Mall security or maintenance will then be paged to open the appropriate roof hatch. Upon return to the mall management office, mall security or maintenance will be paged to the roof top to check the area where the service technician has visited for any damage or debris. Once the area has been inspected, the technician will sign out and return the roof access pass. The mall secretary will photocopy the service report to be placed in your store’s preventative maintenance file. The mall secretary will then return the identification to the service technician. Smoking Policy For the comfort and safety of shoppers and retailers, Morgantown Mall is a smoke free environment. This means smoking is prohibited in all stores, kiosks, RMU’S, backrooms, storage rooms, etc. Ashtrays are located outside near mall entrances where smoking is permitted. Pets Pets are permitted in the mall as long as their owner accompanies them and they remain on a leash at all times. Pets are NOT permitted to be left overnight in any leased or license area. Changes in Store Management Please notify the mall office immediately if your store has any changes in management personnel. The office keeps a confidential record of manager’s and assistant manager’s telephone numbers for emergency purposes. Signage Store Management will not place or cause to be placed on any exterior door, wall or window any advertising matter or other things of any kind or any hanging of signs within five feet of any such window or door without mall management’s prior written consent. Please refer to your lease for verification.

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All signs located in the interior of any store shall be in good taste so as not to detract from the general appearance or reputation of the store and shopping center. Signs TAPED to the front windows, store fronts or columns adjacent to concourses are NOT permitted. All hand lettered or otherwise unprofessional signage will be removed by mall management. All signage should be professionally lettered and maintained in good condition and repair at all times. The following types of signs are prohibited: 1. 2. 3. 4. 5.

Paper signs and/or stickers utilized as signs Signs of temporary character or purpose Outrigger signs Moving or pylon signs Vinyl banners (with or without grommets)

Illumination No flashing, moving, flickering and/or blinking illuminations, animation, moving lights shall be allowed. Black lights, strobe, flashing or spinner chase type lighting is prohibited. Food Court Trays Food Court trays are to be provided by each food vendor if they wish. Housekeeping is in charge of getting the trays back to the vendor so that you can get them cleaned and ready for the next customer. Remodeling/Construction Prior to remodeling or beginning any form of construction in your store you must first contact the mall office. Please do not proceed without approval from mall management. Refer to your lease for further details and information. If you have any questions, please feel free to contact the Operations Services Manager. Soliciting, Demonstrating, Etc. It is the policy of Morgantown Mall that no one, including mall merchants, shall sell any item, collect money, pass out information or literature or solicit in the public areas without first contacting the mall office for permission. For more information, please refer to your lease. This policy is on file in the mall office should you wish to review it. Deliveries/Unloading/Loading All store deliveries must be received through the store’s rear entrances or service entry doors where applicable. Both doors should be propped open and then closed immediately when the delivery is finished. This will prevent damage to the doors and loss of heat/air from the climate controlled space or service area. Safety and Prevention If you notice a spill (wet or dry) outside of your store or anywhere in the common area, please call the office. After office hours please call the MOD by dialing 216-4357 and a housekeeping employee will respond promptly to clean up the area. Heating and Air Conditioning If you have a problem regarding the heating and air conditioning within your store, our maintenance department will be happy to discuss the problem, and will supply you with the name of a reputable repair service should the need occur. Keep in mind that any repair person/s for heating and air conditioning repair will likely need roof access. Anyone requiring roof access must first sign in at the Mall Management Office and present the work order which shows the type of repair to be made or the type of preventative maintenance to be performed. The Operations Department will in turn make a copy of the work order and put it in your preventative maintenance file. A Preventative Maintenance Program for your HVAC unit must be in place. You are required to have your unit/s serviced once a quarter. Constant temperature of no higher than 72 cooling and no lower than 68 heating must be maintained as per your lease. Maintenance Department Morgantown Mall Maintenance Department will gladly advise you in regard to any unusual maintenance condition that may occur in your store. Please call the mall office. If your store requires a plumber, electrician or exterminator, you must contact these people directly. Mall maintenance personnel report directly to the mall management team. Please do not request assistance from the maintenance staff for such items as changing light bulbs, cleaning windows, etc. Banking Information BB&T is located in the mall. Their phone number is 983-9018. They have one (1)) ATM location – next to the bank entrance. There is also an ATM located at the top of the food court which is owned by PNC Bank. BB&T also has a night drop off box located next to the bank entrance. Postal Information

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Post Office boxes are located in the corridor next to the Food Court. They are located across the hall from the public restrooms. You will need to contact M.E.C.C.A 9-1-1 to obtain an address. Once you get your address you need to contact the Morgantown Post Office (304) 296-3011 to obtain a mailbox. Closing Due To Weather The General Manager of the mall will make the decision on the closing of the mall due to inclement weather conditions. When the decision to close has been made, you will be notified; otherwise, stores have a lease obligation to remain open. You can also call (304) 983-1444 for updates on decisions to close the mall. Tenant Inspection Guidelines Clean, attractive and professionally displayed stores are of critical importance to the mall’s image and the overall success of the mall. Periodic inspections of stores will be conducted by mall management to ensure that high standards of retail management are being met. Your cooperation in the following areas will assure you of a favorable report: 1. Signs - Professionally printed and properly lighted. 2. Lighting - Interior, exterior and exit lights should be in working order. 3. Furniture/Fixtures/Flooring/Carpet - All should be clean and in good condition. 4. Fire Regulations - Stores should ensure that all fire requirements are being satisfied as they relate to properly inspected and charged fire extinguishers, exit lights, sprinkler head clearances, electrical cord overloads and back rooms free of debris. Generally speaking, tenants should comply with and observe all rules and regulations established by mall management as from time to time they become necessary to maintain the “quiet enjoyment” of any other occupant or tenant of the mall. Use Clause Every License and Lease Agreement contains what is known as a “use clause”. This section basically defines the goods and services that the merchant is allowed to sell to its customers. It is important to know that this section not only defines what goods and services are to be offered, but also gives limits on what merchandise can be sold so that each merchant can fill a specific merchandise niche. It is for this reason that Mall management must give final approval on any products or services added to your merchandising mix not specified in your License or Lease Agreement.

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MARKETING The mission of Morgantown Mall Marketing Department is to increase sales and traffic for all retailers in the mall. There are many varied ways you can take advantage of the services offered by The Marketing Department. Following is a list of some of the opportunities available to retailers: In-Store Sales/Promotions Have a question about how to promote an in-store promotion or sale? Contact the Marketing Department at 983-6200 to schedule a brainstorming session. We are available to consult with you about unique ideas to help increase sales and traffic in your store. The Red Folder Program Each week on Tuesday, a Red Folder is distributed to each store. Reading this information and attending retailer meetings is the best way to keep up-to-date on the many activities happening in Marketing. Communication is a two-way street. Your comments on the Retailer Feedback Sheet are invaluable in planning Marketing strategies. Marketing Communications Plan This is a comprehensive brochure outlining mall data and pertinent information on the local market, as well as marketing programs available to mall merchants. The Marketing Communications Plan is available at the mall office and is given to merchants in their red folder. Mallfinder Network It is part of the mall’s website www.MorgantownMall.com that allows mall merchants to add their own information or link their corporate webpage to the mall’s website. Merchants can promote key products on the website, schedule upcoming sales or post job opportunities. This great advertising avenue is free to all mall merchants.

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SECURITY The Safety of shoppers and retailers is vitally important to Morgantown Mall. It is the responsibility of our security officers to identify hazardous situations which may cause injury to shoppers, employees or the property itself. Individual store security is the responsibility of the retailer and his/her employees. (Morgantown Mall security personnel can render support and advice, but only upon request by the store’s management.) Morgantown Mall is patrolled 24 hours a day. Disturbances or other security related problems seen by you or your staff between the hours of 8:30am and 5:30pm Monday through Friday should be reported by calling the Mall Office at 9836200. During all other hours call the Security cellphone at 216-6300. A security officer will be dispatched immediately. Customer or employee emergencies can usually be handled by calling security. However, in the case of extreme emergencies, you should first call the Mon. County Sheriff’s Department at 911, and then call mall security. Lost Children Morgantown Mall security will assist in the event of a lost child or person. If a lost child or person is reported, please call the Mall Office between the hours of 8:30am and 5:30pm Monday through Friday at 983-6200. During all other hours call Security at 216-6300. Please have a physical description, age, sex and name of the person missing. The information will be dispatched to all security officers immediately. Lost and Found All lost and found items discovered in your store should be kept in your store. If you or your staff find an item in the common area, please turn this item in at the Mall Office or contact mall security. If you or your staff is approached regarding a lost item, please call the Mall Office at 983-6200 with a description of the item. A log is kept regarding all lost and found items, and the office will be happy to check if any item has been turned in. Items are held for 60 days at the Mall Office and then turned over to local charities. Mall Courtesy Code: It is our goal to provide our patrons and merchants with a safe and pleasant shopping environment at all times. As Morgantown Mall is private property with public access, Mall Management may dictate rules of behavior (posted at every entrance) to those who visit the property. Visitors to the property who fail to adhere to our courtesy code may be issued a warning or suspension from the mall. You are asked to contact mall management or security if you see visitors violating any mall courtesy code. Professional Appearance Eating, drinking and smoking within the license area is prohibited. This presents an unprofessional image to the mall shopper. Owners, managers, and employees are required to dress in a professional manner complimenting the overall aesthetics of the display area. ABSOLUTELY, NO JEANS OR SWEATS, CUT OFF SHIRTS OR PANTS ARE PERMITTED. In addition, the shopping center does not permit “barking” or “hawking” sales techniques or passing out of paper flyers. Product demonstrations are permitted as long as they are done within the license area. Use of the Duress Code Morgantown Mall has a duress code. This code is to be used in the event you or your staff cannot request mall security freely, due to the fact that this would alert the individual that you need help. You and your staff should call the Mall Office between the hours of 8:30am and 5:30pm Monday through Friday at 983-6200. During all other hours call Security at 216-6300. Identify your store by name and request more shopping bags. Again, calling and requesting more shopping bags is the duress code. A security officer will be dispatched to your store immediately. After Hours Permits To maintain a safe mall and the safety of your employees, Morgantown Mall has an after hours procedure. This procedure controls who is in the mall after mall business hours. Stores are required to obtain an after hours permit if they need to come into the mall earlier than two hours before the mall opens for business or will remain later than two hours after the mall closes. To obtain an after hours permit you must give at least a 24 hour prior notice. The after hours permits may be obtained at the mall office. The mall office hours are Monday through Friday 8:30 a.m. to 5:30 p.m. As with any procedure there are always exceptions to the rules. For emergency situations you may obtain an after hours permit from the manager on duty if the mall office is closed by dialing 216-4357. Medical Emergency If a medical emergency should occur within your store, please call 911 first and then call the Mall Office between the hours of 8:30am and 5:30pm Monday through Friday at 983-6200. During all other hours call Security at 216-6300. A

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security officer will be dispatched to your store to offer assistance. If the situation does not require 911 services but does require some type of assistance, please follow the procedures above. Extended Power Outage In the event of an extended power outage, the mall management or mall security will contact store managers to have them close and secure all interior doors leading to the mall’s common area until power is restored. Shoplifters If you are sure a shoplifting incident has occurred, contact the Mall Office immediately at 983-6200 with a description of the person(s). Between the hours of 8:30am and 5:30pm Monday through Friday. During all other hours call Security at 216-6300. A security officer will be dispatched immediately. It is each store’s individual responsibility to stop an alleged shoplifter, to detain the subject and to press charges. Morgantown Mall security officers will stand by to protect store personnel and shoppers until Police arrive to transport the subject to headquarters. Please keep in mind it is extremely important for your staff to understand that in order for them to detain a person for shoplifting, they must personally observe the crime and be 100% positive that the person being detained committed the crime. As with shoplifting, it is your responsibility to detain, if possible, anyone passing bad checks or using stolen credit cards. Please call the police first and then call for mall security. Bomb Threats If your store should receive a bomb threat, remain calm and don’t panic. Try to obtain as much information as possible and take notes immediately. Try to determine the caller’s age, sex, tone of voice, accent, language used and mental state. Call the Mon. County Sheriff’s Office at 911 and then call for mall security. Again, do not panic and do not let customers know what is happening. False alarms can hurt people if they panic! The Mon. County Sheriff’s Department and Mall Management will make the decision on whether to evacuate or not. Severe Weather In the event of severe weather, i.e., tornado sighted in the area, the management and security personnel will notify the tenants and customers and will show the customers where to go for shelter. A map will be issued to all stores regarding shelter. Please post this map and discuss it with your employees as to the closest shelter location to your store. Designated Employee Parking Areas If is vitally important that the parking spaces in closest proximity to the mall be reserved for customers. Convenience for our shoppers should be our top priority. For this reason, we have designated parking for employees. The only authorized parking will be on the outer loop of the parking lot. It is each store manager’s responsibility to familiarize their employees with the designated parking areas and to enforce this policy. Other Security Emergencies In the case of a robbery, call the police at 911 and then call for mall security. Let the police and security know if the subject is armed so they know how to proceed. Give the robber(s) what they want; remember material items are replaceable but life is not. Write down what you can remember about the robber(s) before you talk to other employees and while it is fresh in your mind. Do not touch anything! There may be fingerprints. Breaking and Entering For breaking and entering, call police at 911 and then call for mall security. Again, do not touch anything. If you discover the door open, do not enter by yourself, as subjects may still be inside. Wait until police arrive. If you see a suspicious person, please call for mall security. The mere presence of a security officer may deter the person from hanging around or loitering.

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