WAYS TO

BANK

Secure and convenient banking options to fit your lifestyle

Online Banking

Branches

Me2U

Mobile Banking

Me2U

Phoneline Banking

Cash Machines

Contents 01 What can I do in branch? 02 What can I do with Online Banking? 03 What can I do with Mobile and Phoneline Banking? 05 How do I view statements online? 06 What can I do at the cash machine? 07 Safer banking with First Trust Bank. 08 Online Services registration form.

Your life is 24/7 So is banking with First Trust Bank First Trust Bank offers many convenient personal banking options so you can bank securely, day and night, 365 days of the year. This is a quick guide on how to maximise your banking options at First Trust Bank.

First Trust Bank | Ways to bank | Online – Mobile – Telephone – In-branch

What can I do in branch? What can I do at my First Trust Bank branch?

What is Quickbanking with First Trust Bank?

Our experienced staff can give you the tailored information you need about our products and services, and managing your finances. We’ll also be on hand to show you how to use our Quickbanking options, which are located in our branches.

Our Quickbanking options are designed to help you carry out your banking transactions securely in a fast and convenient way. Available in branches across Northern Ireland, you can simply pop in and use them:

To find your nearest First Trust Bank branch • Visit our website www.firsttrustbank.co.uk and use the branch locator tool • Call us on 0345 6005 925† (Monday to

Friday, 9am to 5pm)

Quicklodge • Lodge cash and cheques Lodgements made through the Quicklodge are processed by 5.15pm on the same working day. In-branch tablet • Log in to Online Banking to: check your balance, pay your bills and Credit card and transfer money between accounts • Visit www.firsttrustbank.co.uk for useful information on our products and services In-branch telephone Use the in-branch telephone to: • Register for Online Services, get a new PAC or activate your PAC. • Use Phoneline Banking • Make mortgage enquiries • Make credit card and debit card enquiries • Make general enquiries, including stop a cheque or order a duplicate statement

Call charges may vary please refer to your service provider.

†

Call us 028 9034 6034

Click on www.firsttrustbank.co.uk

1

What can I do with Online Banking? Online Banking

With Online Banking, you can do the following:

Whether you are always on the move, or simply don’t have enough hours in the day, First Trust Bank’s banking options give you the freedom and flexibility to bank whenever you need to, from wherever you are.

• Check your account balances

With Online Banking you have the flexibility of banking at a time and place that suits you, and our security precautions mean your money is kept safe. It’s flexible banking, day and night, 365 days a year.

Getting started To get started has never been easier.

• View recent transactions on your account • View your available funds • View pending transactions on your debit card, including the retailer name • Transfer money to your own accounts and to any UK bank or building society • Pay bills • Apply for a Fixed Rate Personal Loan • Apply for a personal Overdraft on your Plus, Classic or Premier Current account • Set up, amend or cancel a regular payment • View and cancel direct debits

Simply call our Customer Service team on 028 9034 6034. (Monday to Friday, 8:30am to 5pm).

• View and amend the maturity instructions on your Fixed Rate Saver account

With one simple phone call you will have safe and secure banking to suit your lifestyle.

• Stop paper statements

• View and print eStatements • Manage your Cards • Search for a cheque • Send a Secure Message

First Trust Bank | Ways to bank | Online – Mobile – Telephone – In-branch

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What can I do with Mobile and Phoneline Banking? Mobile Banking

Phoneline Banking

Now you can check your balance, pay your bills and manage your money on the move. Simply download the First Trust Bank Mobile Banking App directly from the App Store or Google Play™, and once you’ve registered you’re good to go.

0345 793 0000

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†

Call charges may vary please refer to your service provider.

With Phoneline Banking, you can bank securely and confidentially over the phone, day or night, 365 days a year. Use the automated self-service facility, or if you need help, speak directly to a Customer Service adviser, (Monday to Friday, 8:30am to 5pm). To register for Phoneline Banking, or for more information, call 028 9034 6034 (Monday to Friday, 8:30am to 5pm).

Important Information Terms and conditions apply and full details are available on www.firsttrustbank.co.uk/ onlinebanking, from any First Trust Bank branch, or by contacting our Customer Service team on 028 9034 6034 (Monday to Friday, 8:30am to 5pm). We are covered by the Financial Ombudsman Service. You can get a leaflet about this from any of our branches or by visiting our website at www.firsttrustbank.co.uk.

Data charges may apply. Terms and conditions apply. Apple and the Apple logo are trademarks of Apple Inc., registered in the US, and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Call us 028 9034 6034

Click on www.firsttrustbank.co.uk

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Choose the service that best suits your banking needs, depending on the device you have, and what you need to do. Take a look at the handy guide below: Online Banking

Mobile Banking

Phoneline Banking

Check your account balance

✓

✓

✓

Check and search your recent transactions

✓

✓

✓

Check your pending transactions

✓

✓

✓

Transfer money between your own accounts and any UK clearing bank

✓

✓*

✓*

Pay your bills and Credit cards

✓

✓*

✓*

Apply for a Fixed Rate Personal Loan

✓

Apply for a personal Overdraft

✓

Set up regular payments / standing orders

✓

View, amend or cancel your regular payments / standing orders

✓

View or cancel direct debits

✓

Cheque search

✓

Stop paper statements

✓

View or print eStatements

✓

Order a statement

✓

Manage your Credit card

✓

Manage your Visa debit card

✓

Manage your Fixed Rate Saver account

✓

Features

✓

✓

✓

Hear the PIN for your personal Visa debit card Send a Secure Message

✓ ✓

Quick balance List of useful contacts Access to banking services day and night

✓ ✓ 365 days a year day and night

✓ 365 days a year day and night

365 days a year day and night

* You can only transfer funds and pay bills to existing accounts and companies you have already set up on Online Banking Foreign Exchange rates/calculator and Branch and ATM locator are available on our website www.firsttrustbank.co.uk First Trust Bank | Ways to bank | Online – Mobile – Telephone – In-branch

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How do I view statements online? What are the benefits of switching to Online statements? • eStatements are a free, convenient and secure method of receiving your personal account statements and personal credit card statements online instead of by post • This service is available to anyone registered for Online Banking and has an eligible account • Using eStatements reduces the need to order duplicate statements from your First Trust Bank branch or over the phone • You can view and print whenever you need a copy of your statement • You don’t have to worry about storing or safely disposing of your bank and credit card paper statements • eStatements are available for up to seven years.

How do I view eStatements? 1. Log in to Online Banking and click ‘Accounts’ from the top of the screen then select ‘eStatements’ 2. Click the eStatements icon next to the account you wish to view 3. Click ‘View eStatement’ for the date you wish to open.

When you have opened your eStatement, you can then choose to save or print it.

How do I stop receiving paper statements? 1. Follow step 1 outlined above 2. Select ‘Stop paper statements’ 3. Select the account(s) you wish to stop receiving paper statements for and click ‘Next’ 4. Read and accept the eStatements terms and conditions and click ‘Next’ to continue 5. You will then be advised that you have successfully stopped your paper statements

Call us 028 9034 6034

Click on www.firsttrustbank.co.uk

5

What can I do at the cash machine? Cash machines Cash machines are not just for cash transactions. Using your First Trust Bank Visa debit card and PIN you can also complete balance enquiries, top up your mobile phone, change your PIN and order a mini statement for your account.

How do I use a First Trust Bank Visa debit card? The First Trust Bank Visa debit card allows you to access money from your bank account. The card is widely accepted in millions of shops and cash machines around the world where you see the Visa debit sign and can be used to:

Contactless Payments** Contactless is the faster way to pay for everyday items. Contactless technology allows you to pay for items that cost £30 or less, quickly and securely. If there is a Contactless symbol located under the Visa debit logo on the front of your debit card, then your card is enabled for Contactless payments. Occasionally, you’ll be asked to enter your PIN for what would normally be a Contactless transaction, just for added security. **Contactless cards are only available on current accounts

• Make purchases at Point of Sale (POS) in shops or supermarkets • Make purchases with Cashback* up to £100 • Make withdrawals of up to £500 per day from cash machines displaying the LINK or Visa logos • Shop online or over the phone • Make Contactless payments where you see the Contactless sign *Cashback is only available in the UK and amounts are at the merchant’s discretion. Not all merchants will offer Cashback.

First Trust Bank | Ways to bank | Online – Mobile – Telephone – In-branch

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Safer banking with First Trust Bank. Security At First Trust Bank we understand how important the security and confidentiality of your information is to you. Your security is our highest priority and we use a range of security measures to protect your accounts. For your added peace of mind visit our Security Centre on www.firsttrustbank.co.uk/ securitycentre or pick up the Safer banking brochure in branch which provides tips on how to stay safe online.

Card reader The card reader is a security device that works in conjunction with your First Trust Bank Visa debit card and PIN to generate unique security codes which are used to complete certain Online Banking transactions. Order a First Trust Bank card reader through the ‘Service and Settings’ section on Online Banking or by contacting one of our Customer Service team at 028 9034 6034 (Monday to Friday, 8:30am to 5pm).

Call us 028 9034 6034

Click on www.firsttrustbank.co.uk

The card reader provides an additional control for keeping your money safe from online fraudsters.

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Notes What to remember to do next...

First Trust Bank | Ways to bank | Online – Mobile – Telephone – In-branch

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D D MM Y Y Y Y

MasterCard credit card number

MasterCard credit card number

Main bank account number Visa credit card number



Visa credit card number

Sort code

Note: The ‘Second account holder’ section above should be filled in if the account is a joint account and the second account holder wants to register for Online Services. Each party will receive their own individual Online Services registration number and personal access code (PAC).

Country of birth:

Country of birth:

Date of birth:

Email address:

Email address:

D D MM Y Y Y Y

Work phone number:

Work phone number:

Date of birth:

Mobile phone number:

Home address:

Home address:

Home phone number:

Business name: (if this applies)

Business name: (if this applies)

Mobile phone number:

Surname:

Surname:

Home phone number:

First name (or names):

First name (or names):

Postcode

Title: Mr, Mrs, Miss, Ms, Other

Title: Mr, Mrs, Miss, Ms, Other

Postcode

Second account holder (joint account holder) (see the note below)

First account holder

Personal details

Please fill in this form and return it to FREEPOST RTKE-LYHS-ZXUY, Online Services, 92 Ann Street, Belfast, BT1 3HH.

Online Services registration form

Registration number Registration number

First account holder

Second account holder

Date

Second account holder’s signature



Date

First account holder’s signature

ACCOUNT HOLDER SIGNATURE(S)

Authorised by

Issued by

By signing this form you consent to the use of your personal information as indicated in the ‘Data Protection Notice - How We Use Your Information’, within the Personal banking (current, select deposit and youth accounts) Terms and Conditions.

Data protection notice - How we use your information.

I/We confirm that the information I have provided is true and correct.

I/We want to register for Online Services. Please issue me with a registration number and PAC.

Declaration

We give you permission (until further notice) to provide access via Online, Mobile and Phoneline Banking to the account or accounts in joint names. All account holders must sign below. Failure to do so will result in access to the joint account or accounts not being available via Online, Mobile and Phoneline Banking. I want to register to provide access to my joint account or accounts.

Joint accounts

If you need this brochure in Braille, in large print or onaudio, ring 0345 6005 925† or ask your branch. Customerswith hearing difficulties can use our Text Relay service by dialling 18001 0345 6005 925†.

In Branch. 028 9034 6034 www.firsttrustbank.co.uk

Call charges may vary, please refer to your service provider.

†

First Trust Bank is a trade mark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FTMDBP62 1216