Volunteer Job descriptions

Volunteer Job Descriptions Contents Venue Management and Match Operations .................................................................................... 3 VIP Services ................................................................................................................................... 4 Transportation................................................................................................................................. 5 TV Operations................................................................................................................................. 8 Accreditation ................................................................................................................................... 8 Media ............................................................................................................................................ 10 Commercial Operations ................................................................................................................ 12 Hospitality ..................................................................................................................................... 13 Ticketing ....................................................................................................................................... 14 Logistics Operations ..................................................................................................................... 15 Host City ....................................................................................... Feil! Bokmerke er ikke definert. Event Services .............................................................................. Feil! Bokmerke er ikke definert.

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Volunteer Job Descriptions Venue Management and Match Operations Allrounders + Reception and Assistant SCUP main office Key Tasks  Support the organisation of the Final by executing various services required for a smooth overall operation (trouble shooting where required, support all different departments of the Final where necessary, deliver material to various locations, work closely with office responsible and office volunteers, do required shopping, refill material etc) Special requirements  Mature Personality  Good organisational skills with strong attention to details  Excellent communication skills in English Service days MD-7 until MD+1 Meeting point UEFA Super Cup Offices

Doping Control Chaperone Key Tasks  To notify players selected for Doping Control and to escort them from the time they are notified until the doping test is completed Requirements  Male, minimum age 25+  Very professional and courteous behaviour  Must be vigilant, committed and discreet  Excellent communication skills in English and Spanish (knowledge of other languages would be desired) Service day Information Session: Tuesday afternoon, 09 th August, time tbc Matchday, Tuesday afternoon, 09th August

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Volunteer Job Descriptions VIP Services VIP Operations support – UEFA HQ Key Tasks  Support VIP team in customer handling, staffing of the welcome desks  Directing guests, checking invitations, distributing invitations, assisting departures at hotel and dinner venue  Operational support at Official dinner / stadium, welcome guests, directional assistance Special requirements  Mature Personality  Customer service orientation  Good organisational skills with strong attention to details  Excellent communication skills in English  Black trousers / skirt to be worn – no jeans Service days Information session: Saturday or Sunday 6th or 7th of August 2016 – TBC according to availability Sunday 7th, Monday 8th and Tuesday 9th

VIP Ticketing Assistant – UEFA HQ Key Tasks UEFA Hotel  Main tasks: Ticket packaging, organize the office and other logistics tasks  Support UEFA staff in last minute ticketing requests, checking & distributing invitations  Support guests service operations (Directing guests & assisting departures at hotel and dinner venue)  Operational support at Official dinner / stadium, welcome guests, directional assistance On Match day  Support ticket distribution to UEFA Guests at UEFA hotel  Handle ticket distribution at stadium as of 16:30 Special requirements  Customer service orientated  Good administrative skills and precise/accurate working style  Mature, responsible and reliable person (though tasks are very simple)  Good communication skills in English (other languages would be a plus)  Black trousers / skirt to be worn – no jeans Service days Information session: Saturday or Sunday 6th or 7th of August 2016 – TBC according to availability Sunday 7th, Monday 8th and Tuesday 9th

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Volunteer Job Descriptions

Transportation Airport Meet & Greet Volunteers Key Tasks  Representing the UEFA Super Cup in a friendly and professional manner at the airport  Greeting UEFA Football Family, staff, sponsor and broadcast guests at the airport  First point of contact and reference for all guests in regard to events, schedules, transportation system and other useful information  Escort and assist appropriate individuals/groups through airport procedures to the vent cars  Carry out any other duties that may be reasonably required Requirements  Excellent communication skills, knowledge of English required (other language an asset)  Smart appearance Service days  Briefing/Training MD – 3 14:00 at the Airport  MD-2 to MD

Fleet assistant Key Tasks  Supporting Fleet Coordinator at the stadium for all kinds of activities in relation to cars maintenance (equipping/un-equipping, daily maintenance)  Supporting Fleet Coordinator at the stadium in terms of handing out cars to the Drivers and helping in the returning process of the cars  Supporting Transportation Team for all kind of short-notice requests Requirements  Excellent communication skills  Very mature, reliable and flexible personality with professional attitude  Good organisational skills with attention to details  Stay calm in very stressful situation and under pressure  Driving licence (min. 2 years)  Min. 23 years old  MD-7 to MD+1

Service days 

MD-7 to MD+1

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Volunteer Job Descriptions Dispatch Assistant Key Tasks  Assisting thoroughly in the creation and administration of the drivers schedule  Calling Drivers to confirm or re-schedule their working hours/location  Supporting the Transportation Team by answering requests from other transport desks (airport, hotels)  Answering and organising transportation service requests in the stadium offices (for guests, UEFA staff, suppliers etc.)  Assisting Transportation Team during drivers briefing (re-confirm availability with Drivers)  Supporting the Fleet Coordinator at the stadium, including handing out cars to the Drivers and helping in the returning process of the cars Requirements  Excellent communication skills  Very mature, reliable and flexible personality with professional attitude  Good organisational skills with attention to details  Stay calm in very stressful situation and under pressure  Training on the first shift  Min. 23 years old

Service days  Training on the first shift  MD-7 to MD+1

Drivers Key Tasks  Providing transportation from/to all official locations according to schedules  Providing a punctual, polite and professional driving service to all guests  Welcoming guests, opening doors and handling luggage  Keeping Driver Coordinator informed about any delays, traffic jams, etc.  Responsible for car received from car pool and for executing basic maintenance (washing, vacuum cleaning, re-fuelling etc.)  Supporting in all-round tasks when not driving Requirements  

Good driving skills Driver licence for at least 2 years

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Volunteer Job Descriptions       

Min. age 21 years old knowledge of English and local language Excellent communication and customer service skills Very reliable and flexible personality with professional attitude Good knowledge of city and surroundings Good orientation skills and ability to read maps Ability to stay calm under pressure

Service days  Number of shifts will vary – first shifts as of MD-5  Full allocation needed as of MD-2 to MD+1  Training (mandatory) MD-3 17:30 at the stadium

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Volunteer Job Descriptions

TV Operations

Assistants Television Office Key Tasks  Assist the television team in providing services and information to the broadcast partners  Preparation of meetings, copying of information and distribution of accreditation devices  Keep the office running when everybody is out Special requirements  Minimum age 20+  Experience in office management and knowledge of MS Office  Excellent communication skills in English and XX (knowledge of other languages would be desired)  Reliable and flexible personality  Accurate working style Service days MD-2; 15:00 – 19:00 MD-1 to MD from as from 10am

Accreditation Accreditation Volunteer Key Tasks  Printing of accreditations  Distribution of accreditations  Provide general administrative support to Accreditation team  Helping in the implementation of the accreditation zoning in the stadium Requirements  Mature personality, age 21-80  Good knowledge of English required  Ideally knowledge of finalists’ language(s)  Comfortable with working with computers and databases  Able to remain calm in very busy moments  Able to work long hours  Pro-active and energetic 8

Volunteer Job Descriptions

Working days  Tuesday X August to Sunday X August: 07:45 – 11:00 and 14:00 - 17:15.  Monday X August: 07:45 – 20:15  Tuesday X August: 07:45 – half-time  Wednesday X August: 07:45 – 11:00

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Volunteer Job Descriptions

Media 4 Assistants Media Working Area/Media Tribune Key Tasks  Ensuring media working area is working properly – advising UEFA of problems  Providing basic information to media  Ensuring adequate numbers of documentation for media, copying more if necessary  Assisting with movement of media to and from MD1 training sessions and press conferences  Handling roving microphones during MD-1 and post-match press conferences  Assisting with media tribune pre-match  Management of storage point for non-rights-holder TV cameras on matchday  Checking media tirubne plans, assisting with labelling  Media seat-finding on matchday

Special requirements  Good communication skills in Norwegian and English (knowledge of other languages would be desired)  Reliable and flexible personality Volunteer days MD-2: 14:00 – 19:00 MD-1; 12:00 – 19:00, 17:00 – 00:00 Matchday: 12:00 – 20:00, 18:00 – 01:00

2 Assistants Photographer Operations Key Tasks  Oversee photographer access to pitch and positioning pitchside  Assist with photographer access to pre-match and post-match ceremony positions  Distribution of water  Assist with photo pitch assignment system on match-day – there will be a briefing onsite  Assist with distribution of photo bibs on match-day Special requirements  Good communication skills in Norwegian and English (knowledge of other languages would be desired)  Reliable and flexible personality Volunteer days MD-1; 12:00 – 19:00, 17:00 – 00:00 Matchday: 12:00 – 20:00, 18:00 – 01:00

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Volunteer Job Descriptions

4 Line-up Runners Key Tasks  Collect copies of official line-ups from UEFA Media Officer and distribute to all TV & media areas and VIP tribune according to distribution plan provided onsite  Distribute copies of full-time report to all media areas and VIP tribune according to distribution plan provided onsite  Assist in media working area and media tribune as instructed Requirements  Good communication skills in Norwegian and English  The ability to cover reasonable distances and deal with the physical demands of the job  Reliable and flexible personality Volunteer days Matchday; 16:00 – 00:00 Briefing onsite

2 Assistant Media SAD Distribution Key Tasks  Ensure smooth media access to stadium, press conference room and/or media tribune  assist in organization of MD-1 press conferences  Distribute media tribune SADs on match-day  Parking pass and media gift distribution  From KO-1 hour 1 person per booth to move to media working area/media tribune Requirements  Good communication skills in Norwegian and English  Reliable and flexible personality Volunteer days MD-1; 12:00 – 19:00, 17:00 – 00:00 MD; 12:00 – 20:00, 18:00 – 01:00 Briefing upon arrival

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Volunteer Job Descriptions

Commercial Operations Youth Programmes Volunteers Key Tasks  Assist the Commercial Domain Leader and Venue Director in managing and training the different kids who will be part of the Youth Programmes (up to 70 kids)  The Youth Programme will be responsible to welcome, brief, entertain, accompany at all time the selected kids together with the Sponsors Chaperones and the UEFA staff (Commercial)  One of these Volunteers (who will be appointed to train the ballkids) shall officiate as a football coach in a decent league. Special requirements  Minimum age 18+  Local and English speaking is a must  Experience in children management  Reliable and flexible personality Service days

Marketing Volunteer Key • • • • • •

Tasks provide general event assistance to the UEFA Commercial Domain. assist in briefing and leading the various youth programmes. Assist in sponsor activities set-up and various activation make deliveries or collections as required. assist with the preparation of tickets, parking passes, gift packs, etc. any other duties which will be assigned from authorised personnel.

Special requirements • Minimum age 18+ • Local and English speaking is a must • Dedicated, willing and proactive approach • Reliable, flexible and organised • Dynamic personality Service days

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Volunteer Job Descriptions Hospitality Volunteer Hospitality Key Tasks  Follow-up on implementation of layout and decoration in all hospitality areas  Preparation of Welcome Desks of corresponding areas (material for Hostesses, Hospitality guests  Support coordination of entertainment in hospitality areas  Supervision of sponsor activities / promotions  Coordination of lunch bags distribution  Support in operational activities (such as Match Day Program or Team Line-Up distribution, preparation and distribution of guest gifts)

Special requirements  Ideally some experience in events (not too senior though), mature personality  Motivated and pro-active  Hands-on team-player  Very reliable and flexible personality with professional attitude and common sense  Remain calm and friendly under pressure  Good organisational skills  Speaks ENG Service days

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Volunteer Job Descriptions Ticketing Volunteer Ticketing Key Tasks  Support UEFA staff in last minute ticketing requests and/or collection process  Ticket packaging, organize the office and other logistics tasks  Check seats in the stadium  Assist with the Electronic Access Control testing procedures Special requirements  Mature, responsible and reliable person  Motivated and pro-active  Hands-on team-player  Very reliable and flexible personality with professional attitude and common sense  Remain calm and friendly under pressure  Good organisational skills  Speaks ENG Service days MD-5 until MD

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Volunteer Job Descriptions

Logistics Operations Assistant Warehouse Stadium Key Tasks The purpose of the role is to support the Warehouse team in all their tasks. The focus of the Assistant will be to distribute event equipment to various target groups within and outside the stadium, using warehouse equipment such as pallet jacks and trolleys. The Assistant will also help with unloading and loading delivery vehicles and support the uniform packing operations within the warehouse. Special requirements  Good team-player with ability to easily build strong working relationships with colleagues and stakeholders.  Able to work accurately under pressure and remain calm in potentially stressful situations.  Ideally, previous logistics experience and in strong physical condition Service days  MD-7 until MD-5; MD1

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Volunteer Job Descriptions

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