Services · MarelliMotori.com

Index Vision and mission



Introduction

5 6

Our services



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Warranty extension



8

•

Commissioning



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Preventive maintenance contract



10

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Corrective maintenance contract



11

•

Exchange programme



12

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Spare parts

•

Training

13

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On-site services and activities

14

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In-house services and activities





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Marelli Motori worldwide

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Contacts

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Services · MarelliMotori.com

Vision To become the global market leader of electric rotating machines in all our core markets.

Mission Our mission is to aid the sustainable growth of our customers' businesses. We will provide innovative solutions inspired by relentless efforts to understand our customers' needs and their specific applications. We will leverage our extensive technical knowledge, product performance and service to increase the competitiveness, efficiency and productivity of our partners worldwide.

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Introduction Marelli Motori has been building electrical rotating machines for over a century and boasts extensive experience in numerous applications; from the marine sector to oil & gas, hydroelectric, cogeneration and power generation systems as well as industrial motor applications. Through our technical and application support services, we are able to constantly monitor your machines and ensure systems are functioning correctly. We can also provide support for installations of any brand, helping to optimize and extend the life of your equipment. The correct functioning of electrical rotating machines requires regular maintenance and specific resources and skills. Incorrect maintenance techniques can in fact lead to serious failures resulting in lost revenue, so it is critical to contact a competent and specialist industry professional. It is important to know for example, that there are specific maintenance tasks required for different equipment and these are not limited to just oil changes and greasing, but consist of dozens of different electrical and mechanical controls. The data collected during such observations are then analysed by specialist personnel, provide a true indication of the condition of the machine, and also point to the possible need to take preventive measures to avoid failure. Marelli Motori has designed special packages for maintenance services to take care of your machine throughout its lifecycle, while minimising the risk of a production failure and so guaranteeing overall peace of mind.

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Services · MarelliMotori.com

Our services Specific services during the life cycle of the machine All our services can be individually provided or combined with each other, in a customised way creating a “peace of mind” package that meets your specific requirements. Thanks to these dedicated packages, Marelli Motori can provide cost efficient and competitive optimised solutions.

REVISION & EXCHANGE PROGRAMME

CORRECTIVE MAINTENANCE CONTRACT

SPARE PRTS

PREVENTIVE MAINTENANCE CONTRACT

WARRANTY EXTENSION

TRAINING

COMMISSIONING

STANDARD WARRANTY

STORAGE

SHIPPING

MACHINE LIFECYCLE

Report Telephone technical support Machine replacement Guaranteed intervention time Consumables (oil / grease)

Spare parts Travel / accomodation costs Equipment Qualified technicians

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Warranty extension Should you require a longer storage period for your equipment, Marelli Motori offers different services for the extension of the standard warranty (usually 1 year from date of shipment). The warranty extension can be applied to: • Machines produced in Marelli Motori establishments • all machines reviewed by Marelli Motori Activating the extended warranty may require inspection of the machine and a verification of its condition by Marelli Motori technicians.

WARRANTY / SERVICES Standard warranty + Commissioning + 3 years extension + Commissioning + 3 years extension + Commissioning + 5 years ordinary maintenance

(Shipping date) 0

2

4

6 YEARS

Standard warranty

Commissioning warranty

Warranty extension

Storage

Warranty extension The service allows you to extend the warranty conditions, stipulated with the sale, by up to five years, depending on the selected contract.

Kasko warranty extension The Kasko warranty service has all the features of the standard warranty but also covers damage due to external or unidentifiable causes (this service is available only in combination with the routine maintenance package).

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Services · MarelliMotori.com

Commissioning Marelli Motori provides assistance during installation and the first commissioning of motors and generators ensuring the proper functionality of equipment and verifying performance. The commissioning service includes: • On-site presence of a Marelli Motori specialized technician for the commissioning of the machine • a full technical report containing data collected, analysis and evaluation of the operational status of the system. Advantages • • •

Certainty on the proper commissioning and operation of the machine the warranty period starts from the date of commissioning and no longer from the date of shipping low cost if the service is ordered together with the machine(s).

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Preventive maintenance contract The service includes: • Periodic visits to site for maintenance and electrical and mechanical predictive diagnosis • supply of consumable components and related labour • a detailed report post visit • renewal of the guarantee on the machine until the next visit • spare parts with particularly advantageous discounts. Advantages • • • • • • • •

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Convenience of the service purchased in the form of a contract minimised risk of failure and system downtime prevention of catastrophic failures assurance of correct functioning and performance of the monitored machine extending the life of the machine maintenance scheduling according to the intervals recommended by the manufacturer extension of the warranty on the machine 24/7 telephone technical support (on request).

Services · MarelliMotori.com

Corrective maintenance contract Corrective maintenance, also called ‘maintenance in breakdown’, is an extraordinary maintenance programme that provides repair and replacement of equipment following a breakdown. Corrective maintenance takes effect post fault occuring, with a core aim of recovering machine performance. The service comprises a package of days / technician for on-site interventions, inclusive of: • Labour time of the technician to restore the machine • travel and accommodation costs incurred by the technician, are all inclusive within the fee • a full report following the intervention Advantages • • • • • •

Convenience of the service purchased in the form of a contract guaranteed intervention times minimised system downtime due to immediate maintenance operations spare parts with dedicated discounts priority in the availability of spare parts 24/7 telephone technical support (on request).

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Exchange programme The “exchange programme” provides electrical machinery, new or refurbished, to be used in emergency situations or in scheduled maintenance. Marelli Motori is committed to providing replacement machines, if the customer needs to revise or repair their own, in exchange for the cost of refurbishing the machine withdrawn. On request, we can also offer the commissioning of the “new” machine. Advantages • • • • • •

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Ability to perform inspections and repairs without extended plant stoppages Marelli Motori warranty on the “new” machine guaranteed availability of an interchangeable machine a “new” machine for the price of an overhaul / repair priority technical assistance 24/7 telephone technical support (on request).

Services · MarelliMotori.com

Spare parts Genuine Marelli Motori spare parts are available at all our locations and to better assist you throughout the life cycle of your machines we offer packages of spare parts calibrated to individual needs. Marelli Motori will analyse your system and the spare parts required to ensure timely resolution of any critical situations. We ensure the availability of spare parts, as per the agreement and they will be sent to you by express courier. Three different solutions are available: • • •

STANDARD - supply of consumable spare parts PREMIUM – standard spare parts + recommended spare parts DELUXE – supply of custom spare parts

Advantages • • • • • •

The components are stored in a suitable environment immediate availability of spare parts for special machines purchased in the form of a contract for greater convenience guaranteed delivery times priority for technical assistance for urgent interventions 24/7 telephone technical support (on request).

Training Marelli Motori provides training to assist our customers in using our products. Courses are held in Italian or English (other languages on request) at our headquarters in Arzignano (Vicenza), but it is also possible to arrange them at other locations. At the end of each course you will receive a personalized certificate. Our standard courses (courses customized on request) • • • • •

Operating principles of electric generators and troubleshooting Calibration and maintenance of electrical generators Digital control with MEC100 AVR ATEX Directive for the maintenance of motors for potentially explosive areas Use and maintenance - asynchronous motors.

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On-site services and activities • • • • • • • • • • • • • • • • • • • • • • • •

Commissioning of generators and motors preventive maintenance corrective maintenance mechanical analysis electrical analysis bearing replacements analysis and repair of sleeve bearings windings repairs mechanical repairs alignment regulation system check parallel calibration ( Drop – Cos φ ) retrofit and revamping of regulation systems retrofit and revamping of multibrand motors / generators rotor balancing network and loads analysis cryogenic cleaning drying windings rotor voltage drop test thermographic analysis measurement of the shaft voltage / current acoustic analysis tan δ partial discharges.

Bearings diagnosis • • • • • • •

Operating temperature bearing noise level analysis of lubricant / grease spectrum analysis analysis with “Envelope” analysis with “Shock Pulse“ ISO 152 43 analysis.

Windings diagnosis • • • • •

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Measurement of insulation resistance measurement of winding resistance polarization Index DAR Absorption Ratio measurement of winding capacity.

Services · MarelliMotori.com

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In-house services and activities • • • • • • • • • • • • • • • • • • • • • 16

Complete test of multibrand electrical machines complete analysis of multibrand electrical machines complete overhaul of AC / DC motors and generators winding washing and drying winding impregnation and tropicalization rewinding of stators and rotors rotor balancing shafts repair bearing housing repair painting loop test AVR analysis and repair radiators leakage test radiators complete overhaul rotor voltage drop test winding insulation restore ISO 15243 bearings analysis thermographic analysis shaft insulation restore change construction form customizing new and used machines.

Services · MarelliMotori.com

Marelli Motori worldwide The Marelli Motori support service provides direct support from its own companies around the world and through a wide network of selected partners. Our Service Point network allows us to have a widespread presence and to be effective anywhere in the world in order to provide qualified assistance at any time. Visit our website MarelliMotori.com to see the complete list.

Marelli Motori HQ Arzignano - Vicenza (IT) Tel +39 0444 479 775 [email protected]

SOUTH AFRICA Johannesburg

GERMANY Elze

UNITED KINGDOM Loughborough

UAE Dubai

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ITALY - HEADQUARTERS Arzignano (VI)

USA Harrodsburg KY

MALAYSIA Kuala Lumpur

SPAIN Barcelona

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Contacts Italy (HQ) Marelli Motori S.p.A. Via Sabbionara 1 36071 Arzignano (VI) Italy (T) +39 0444 479 711 (F) +39 0444 479 888 [email protected]

Via Panciatichi 37/2 50127 Firenze Italia (T) +39 055 431 838 (F) +39 055 433 351 [email protected]

Asia Marelli Asia Pacific Sdn Bhd Marelli Manufacturing Asia Sdn Bhd Lot 1-8, Persiaran Jubli Perak, Seksyen 22, 40300 Shah Alam, Selangor D.E. Malaysia (T) +60 355 171 999 (F) +60 355 171 883 [email protected]

United Kingdom Marelli UK The Old Rectory, Main Street Glenfield Leicester LE3 8DG United Kingdom (T) +44 116 232 5167 (F) +44 116 232 5193 [email protected]

Central Europe Marelli Motori Central Europe GmbH Heilswannenweg 50 31008 Elze Germany (T) +49 5068 462 400 (F) +49 5068 462 409 [email protected]

Spain Calle Constanza 5 08029 Barcelona Spain (T) +34 664 464 121 (F) +34 934 196 094 [email protected]

South Africa Marelli Electrical Machines (Pty) Ltd Unit 2, corner Director & Megawatt Road Spartan Ext. 23 Kempton Park 1619 Gauteng Republic of South Africa (T) +27 11 392 1920 (F) +27 11 392 1668 [email protected]

USA Marelli USA, Inc 1620 Danville Road Harrodsburg, KY 40330 USA (T) +1 8597 342 588 (F) +1 8597 340 629 [email protected]

Middle East DIFC Precinct Building 3 P.O. Box 506564 Dubai - UAE (T) +971 56 1428569 [email protected]

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Via Cesare Cantù 29 20092 Cinisello Balsamo (MI) Italia (T) +39 02 66 013 166 (F) +39 02 66 013 483 [email protected]