VBankWorks
®
User Guide for Online Banking, Bill Payment, eStatements and Mobile Banking
Inside… Online Security....................................... 2 Getting Started...................................... 2 Navigation Tools.................................... 4 My Accounts........................................... 4 My Settings............................................. 6 Bill Pay.................................................... 7 Make a Transfer................................... 11 Additional Services.............................. 13 Mobile Banking App............................18
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© 2016 Valley National Bank®. Member FDIC. All Rights Reserved. VCS-7233
800-522-4100 valleynationalbank.com
Welcome to VBankWorks®. This guide is designed to help you begin using VBankWorks, Online and Mobile Banking in a few easy steps.
Learn how to manage your accounts and pay your bills online at your convenience, anytime, any place.
Online Security Banking safely and securely with VBankWorks
Once online, we use 128-bit Secure Socket Layer (SSL) encryption for your protection. We also have an enhanced feature to make your online banking experience even more secure. Multifactor Authentication provides an added layer of protection against online fraud by requiring a one time passcode when you login from an unrecognized computer or device to verify your identity and further authenticate access to VBankWorks.
Help! On-screen Help Click Help on any screen for instant, on-screen assistance. Phone
Our Customer Service Center is open 24 hours a day, 7 days a week. Simply call our toll-free number at 800-522-4100 to speak to someone for assistance. For calls from outside of the U.S. and Canada, please call 1-973-305-8800.
All online and mobile banking transactions conducted at Valley National Bank must comply with the Comprehensive Iran Sanctions, Accountability, and Divestment Act of 2010 and all other OFAC related Sanctions.
Getting Started Visit www.valleynationalbank.com. Enter your zip code.
Former 1st United and CNLBank International customers click here.
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Click Enroll, enter your information and follow the steps to complete registration. Once you’re approved, click the Sign In button, enter your Username and Password and click Sign In. You can change your password at anytime by clicking My Settings. If you forgot your Username or Password, you can reset it by selecting “I can’t access my account” after you’ve had an invalid login attempt. You may also contact our local 24/7 Customer Service Center at 800-522-4100. For calls from outside of the U.S. and Canada, please call 1-973-305-8800.
Getting Started (for Florida Residents)
Click the Online Banking tab. Select the Register Now button. Enter your information and follow the steps to complete registration. Once you’re approved, click the Sign In button, enter your Username and Password and click Sign In.
You can change your password at anytime by clicking My Settings. If you forgot your Username or Password, you can reset it by selecting “I can’t access my account” after you’ve had an invalid login attempt. You may also contact our local 24/7 Customer Service Center at 800-522-4100. For calls from outside of the U.S. and Canada, please call 1-973-305-8800.
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Navigation Tools This navigation bar displays at the top of every screen. Deposit and balance alerts can be viewed
Review your accounts with ledger and available balances
Pay your bills and view Bill Presentment
Change/update your user name, password, security contacts and account settings
Transfer funds between your Valley accounts
Access to eStatements, Stop Payments, Mobile Banking and Alerts
VBankWorks information and step by step instructions on how to use tools within the platform
Open an account without having to visit a branch
Securely exit out of VBankWorks
Online support from a Customer Service Representative by email
My Accounts My Accounts is your home page and lets you review all of your deposit and loan accounts. Click the account name to view the details of this account
Pay bills quickly and easily from the homepage
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When you click the name of an account on your Account Summary page, the detailed history of the account will be displayed. A Quick Peek option is an easy way to view your most recent transactions.
Click headings to sort history by date, transaction type or amount
To view more transactions, enter a new date range
To export your account history to your desktop to import into Quicken® or any spreadsheet application, just click Export and choose your export format.
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My Settings Update and change your information and settings.
Update or change your email address, username, password and phone number(s).
Customize the names of your accounts and choose what accounts you want to see
Set up text and email alerts. See page 14
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Bill Pay Once you have registered for Bill Pay and Presentment, you can forget about writing and buying checks. When customers register for bill presentment and pay with us, it does not eliminate your paper statements unless the customer has already opted for that feature with the creditor. Paying bills and receiving statements online is safe, secure, convenient, cost efficient and eco-friendly.
• Pay your bills when and to whom you want in the United States
• Schedule recurring payments for regularly occurring bills
• Pay your bills immediately or schedule them for a future date
• Receive online statements from your payees
Add Payees To setup your Payees, simply follow the steps below.
Select Bill Pay
Type the name of the Payee or person you want to add
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If the Payee is in our database, you only need to type in your account number and click Add Payee
If the Payee is not in our database, you will need to complete all of the required information
My Bills and People I Pay Schedule your payments for processing and view processed payments with these simple steps.
If you have more than one deposit account, select the account you want to pay from To add additional accounts for bill pay, contact our Customer Service Center at 800-522-4100
To make a payment, enter the amount, date and click Pay
Set up eBill, payment reminders and automatic payments. See page 9.
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Payee Options
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Scheduled payments will appear here and may be viewed, edited or cancelled
Note: Recently processed payments can be viewed below the Scheduled Payments section or by clicking on “view payment history” next to My Payments.
Edit and Cancel Payments Once you have scheduled a payment, you can edit or cancel it anytime prior to the time it is processed.
Click Bill Pay to edit a scheduled payment
Click Edit to change the amount, date or funding account Click Cancel to cancel the payment
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Make a Transfer With VBankWorks you can transfer funds or set up recurring transfers to your other Valley accounts. Transfers may be added, edited or deleted at your discretion.
Move Money
Choose From and select the account you want to transfer from. Choose To and select the account you want to transfer to. The drop-down menus will show you each account’s number, the available balance, nickname and/or loan amount due
Type the amount you wish to transfer
Click Transfer Funds to process your transfer. You will have the option to confirm or cancel it on the next screen
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Schedule a Transfer
Click Schedule a Transfer
You have the option of receiving an email alert/notification of the transfer
Users have the option to personalize an email message to themselves
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Additional Services eStatements Provides you with an eco-friendly and expedited means for accessing your checking and statement savings account statements and eliminating paper statements. eStatements are presented in PDF format and are an exact replica of a formal printed paper statement. When your statement is ready you will receive an email to let you know it is available.
To enroll click
eStatements from the menu bar and accept the Terms and Conditions
After you receive an email notification that your statement is available, log in to VBankWorks and click eStatements.
Select the Account Number and Statement Month using the drop down menus and click Submit If you have an eStatement available, the following screen will display Click the Adobe icon to view your eStatement Click this link to view the back of your statement
Please note: Before closing an account, we recommend that you save all statements to your computer. If not, all records will be lost.
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Mobile Banking and Alerts VBankWorks has the ability to send mobile and email alerts/notifications to keep you updated. Simply choose whether you want your updates periodically or based on your account balances. If you have a text plan, you may set up text alerts on your mobile phone. You will also need to know your wireless carrier’s text alert format and address. VBankWorks will automatically notify you daily, based on the criteria that you select. Message and data rates apply. Please contact your mobile service provider for any applicable rates and fees.
Click Mobile Banking & Alerts to setup email or text alert notifications
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Manage Text Alerts
(973) 321-7890
[email protected]
(973) 321-7890
Allows you to set up alerts (account balance and low balance) and edit email and text information
Once enrolled you will be able to text bal (balance of primary account), bal all (balance of all accounts), bal chk (balance of all checking accounts), bal sav (balance of all savings accounts, last (last 5 transactions of primary account), stop (to deactivate), trans (type trans and amount to transfer from one account to another) or help to 454545.
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Stop Payments Conveniently place a Stop Payment on checks that you write or have written by following these three simple steps:
Click Stop Payment
Complete the required fields and click Submit
Please Note: The Stop payment feature can only be used for checks physically written and not for payments processed through Bill Pay.
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Confirm Information
Verizon Wireless
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Mobile Banking App Available to all VBankWorks customers, Valley’s Mobile App is free and downloadable for iPhone®, iPad®, Android™ smart phones, AndroidTM tablets and Kindle Fire™ at the Apple App StoreSM, Google PlayTM Store and Amazon™ App Store. Message and data rates apply. Contact your mobile service provider for rates and fees.
VNB® Mobile
From your smartphone or tablet, login using your existing VBankWorks User ID and Password.
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The Mobile App has been designed to offer the same level of security currently available using VBankWorks. After the initial login, you will be prompted to confirm your identity. • You can opt to receive a text message (Text me) or phone call (Call me) • Once confirmation is complete, you will be routed to the homepage.
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Mobile banking offers quick and easy, 24/7 access to your accounts: • Account Summaries • Account History • Transfers • Bill Payment • Mobile Deposit • Branch Locations • Customer Service
All active accounts will display on this screen along with the current and available balances. To view transaction detail, touch/select the account title.
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Deposit checks on the go: • Tap/select to: select the account where you want to remotely deposited a check • Enter the amount • Using your smart phones camera, take a picture of the front & back of the check • Touch/Select Deposit
To transfer funds, touch\select Transfer Money on the home screen or select Transfer Money from the account history screen. 1234
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To process a transfer: • Tap/select From and select the account you are transfering the money from. • Tap/select To and select the account you are transfering the money to. • Once finished tap/select Transfer.
Using Bill Pay, you can: • Make single payments to payees previously set up in VBankWorks. • View, edit or delete pending payments.
Note: • Prior to accessing account using the Mobile App, you are required to enroll in VBankWorks. To enroll, please visit valleynationalbank.com from your desktop computer, tablet or smartphone. For enrollment assistance, please reference page 3. • You cannot Set up, Edit or Delete Recurring Payments. • For security reasons, you cannot add a new Payee from your smartphone or tablet using our mobile app. VBankWorks Online Banking and Bill Pay
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