V 2.5 Installation Guide Upgrade Procedure & Technical Information

Contents

IMPORTANT INFORMATION Pre-Installation Hardware Checklist Panel Firmware & Software Version Compatibility Chart Checking Panel Information from the Host Communication Driver Recommended PC Specifications PC specifications Workstation REMINDER Software Upgrade Procedure InstallShield Wizard Language Selection Welcome Screen CardAccess Station Type Type of Installation Option Selection Review Current Settings Automatic Database Creation/Update ReadMe Information-Important Restart Upgrading Firmware EPROM firmware upgrade

6 7 8 11 12 13 13 14 14 15 16 17 18 19 19 23 24 25 26 28

CA3000 Software Upgrade Procedure Continental Access and CardAccess3000 are registered trademarks of Napco Security Group Microsoft® is a registered trademark of Microsoft Corporation. Windows® is a registered trademark of Microsoft Corporation. CardAccess® is a registered trademark of Napco Security Group Document Title CA3000 Software Upgrade Procedure This document contains proprietary information of Continental Access . Unauthorized reproduction of any portion of this manual without the written authorization of Continental Instruments is prohibited. The information in this manual is for informational purposes only. It is subject to change without notice. Companies, names and data used in examples herein are fictitious unless otherwise noted. Continental assumes no responsibility for incorrect information this manual may contain.

Continental Access 355 Bayview Dr. Amityville, NY 11701 Phone (631) 842-9400 Fax (631) 842-9135 Email [email protected] Web: http://www.cicaccess.com

License Agreement NOTICE TO USER: THIS PACKAGE IS A CONTRACT. BY OPENING THIS SEALED PACKAGE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT. Use of the Software. You may install and use the software only for the purpose intended Copyright. You may not duplicate or copy the software or documentation, except that you may make one backup copy of the software. All copies must bear copyright notices contained in the original copy. Limited Warranty. Continental Instruments warrants that the software will perform substantially in accordance with the printed documentation when correctly installed on a properly configured computer for which it is intended. Continental Instruments warrants the discs upon which this product is recorded to be free from defects in materials and workmanship under normal use for a period of 1 year from the date of purchase. During the warranty period Continental Instruments will replace discs, which prove to be defective.

I M P O R T A N T I N F O R M A T I ON

This upgrade procedure is to be used for existing versions of CardAccess 3000 ONLY. This document is not intended for users upgrading from ANY version of CardAccess 495. If you wish to upgrade from CA495 to CA3000, please refer to the following documents: ‘CA3000 Installation on a Server’ & ‘Paradox to SQL Data Conversion’ Security Key Update/Serial Number: All CardAccess installations being upgraded from versions prior to CA3000 Version 2.1 require a new security key (dongle) or new activation serial number. Each version requires a specific dongle. Be sure you have the appropriate dongle for your version before continuing the installation. If you ordered the serial number version and did not receive a serial number, please contact CA Customer Service at 631-842-9400 Photo-badging Update If you are currently using the SmartImage/Goddard (CA3000 V2.1 and prior) photo-badging package all of your personnel photos will transfer during upgrade. However, you must re-create your badge templates in the new Badging3000 photo-badging interface. All Goddard badging templates will be lost upon installation. Read-Me file The Read-Me document contains important information regarding known issues as well as recommended practices. This document file can be found by browsing the CA3000 CD and is located in the ‘Installation Manuals’ folder. Copy Databases As with any software program that will be overwriting information, we recommend making copies of both your Live and Archive databases to protect you against data loss . When copying these databases you must include both the Data (.MDF) and the Log (.LDF) files. By default,these files can be found in the C:Program files\Cardaccess3000\Database folder.

Section 1

P r e - I n s ta l l ati o n

H ar d w ar e C h e c k l i s t

The list below contains the minimum panel firmware version numbers that are compatible with the latest versions of CardAccess 2.0 and higher software. Prior firmware versions have not been tested and have therefore been deemed unsupportable by Continental Instruments. These firmware versions are related to EPROM hardware ONLY and may not reflect the firmware version that will be displayed when viewing panel firmware in the Host Communication Driver. The Superterm, Turbo Superterm and Super-two panels may have a different firmware versions listed in Host driver since these panels are able to download firmware images from CA3000. Please refer to Section 2 of this document for instructions on how to access the Host Communication Driver to check your firmware versions.

You must inspect your hardware for compatibility. Failure to do so will result in undesirable system performance and/or problems.

If you find panel/panels that do not meet the minimum firmware requirements, please order the replacement EPROM’s from Continental Instruments before proceeding. Once the EPROMS are in your possession, please proceed with the software upgrade in Section 4 BEFORE installing the EPROM’s in your panels. Once you have completed Section 4, proceed to Section 5 for instructions on the proper way to upgrade you EPROM’s. Microterm(1 Door): EPROM Version: 21.04.44 or higher. Miniterm(2 Door): EPROM Version: 1.02.29 or higher. Smarterm(4 Door): EPROM Version: 05.43.40 or higher. Note: The Smarterm, Miniterm and Microterm do not support the ‘’Advanced Features’ of the CA3000 V2.x software. Superterm (4 door/8 door version): EPROM Version: 1.03.31 or higher for Repeat mode only. EPROM Version: 2.00.11 for Repeat and/or Multi-drop mode. Note: Older Superterm panels may not be equipped with enough internal RAM (256k min.) to support the newest version of firmware. Please refer to Section 2 of this document to see the instructions on how to access the Host Communication driver and verify you have the correct amount of memory. Turbo Superterm (4 door/8 door version): EPROM Version: 1.04.09 or higher for Repeat mode only. EPROM Version: 2.00.11 Repeat and/or Multi-drop mode. Super-Two(2 Door): EPROM Version: 2.00.11. Note: If you currently have a 2.00.08 Version EPROM in a Superterm, Turbo Superterm or Supertwo, it should be upgraded to a 2.00.11. The following pages contain important information regarding firmware version and feature compatibility.

P a n e l F irm w ar e & S o ft w ar e V e r s i o n C o mpati b i l it y C hart

C   C    C  

C   C    C  

C   C    C  

NC 

NC 

C

 NC

C

C

 

 

 

 

 

 

 NC

 NC

C

NC

C

C

 

 

 

 

 

 

 NC

 NC

C

 NC

C

C

 

 

 

 

 

 

 NC

C

C

NA

NA 

 NA

Super-Two 3.4.0

C   C    C  

Turbo Super 3.4.0

C   C   C   

Superterm 3.4.0

Super-Two 2.00.05

Turbo Super2.00.11-higher

Turbo Super1.04.09

Superterm 2.00.11-higher

Superterm 1.04.09

C   C   C   

C

C

C

C

C    C

C

C

C

C

C

C

C

C

C

C

C

C

C

C

C

C

C

C

NA

NA

C

C

 

         NA

C

 

 

 

 

 

 

 NC

 NC

 NC

C

C

C

 

 

 

 

 

 

 

 

Category Counters

NC

NC

NC

NC

NC

NC

NC

C

C

C

Threat Level Management

NC

NC

NC

NC

NC

NC

NC

C

C

C

Multi-Area APB

NC

NC

NC

NC

NC

NC

NC

C

C

C

Multiple Holidays

NC

NC

NC

NC

NC

NC

NC

C

C

C

I/O Board Support

NC

NC

NC

NC

NC

NC

NC

NA

NA

C

Activity Links

NC

NC

NC

NC

NC

NC

NC

C

C

C

C

NA

 

Added Features & Firmware Compatibility

 

Version 2.2   Version 2.3   Version 2.5    6 AG   100 Holidays   255 Time Schedules   19.2K Baud   57.6K Baud

Super-Two 2.00.11

Version

Compatability

   

Superterm 1.03.31

Panel Type and EPROM Firmware Version

C= Compatible

NC = Not Compatible

NA = Not Applicable

Panel

Version 1.1.3

Version 2.0.25

CA3000 V2.0.25A

Versions 2.1,2.2 & 2.3

Version 2.5

Superterm with EPROM Version 1.03.31 With 256K ram chip

Use SMART.IMG Use SMART.IMG image Same as 2.0.25 image file 1.03.42 file 1.04.09 included included on the on the 2.0.25 release CA3000 V1.1.3 CD with EPROM verrelease CD. sions 1.03.31 through 1.04.09. (Note: Baud Note: Superterm rate maximum is and TurboSuper19.2K). term must both use SMART.IMG 1.04.09 with EPROM versions 1.03.31 through 1.04.09 if mixing TurboSuperterms and Superterms on the same system.

Use SMART.IMG image file 1.04.12 included on the CA3000 V2.1.21 and V2.2.13 release CD with EPROM versions 1.03.31 through 1.04.12.

Same as 2.3

Superterm with EPROM 1.04.09

DO NOT USE SMART.IMG image file 1.03.42 included on CA3000 V1.1.3 release CD. INSTEAD get SMART.IMG 1.04.09 from Continental Technical Support.

Use SMART.IMG image file 1.04.12 included on the CA3000 V2.1.21 and V2.2.13 release CD with EPROM versions 1.04.09 through 1.04.12.

Same as 2.3

Superterm with EPROM 2.00.11 This panel is referred to as a Superterm+

NOT Supported

Use SMART.IMG image Same as 2.0.25 file 1.04.09 included on the 2.0.25 release CD with EPROM version 1.04.09. (Note: Baud rate maximum is 19.2K).

NOT Supported

[Notes: (1) Baud rate maximum is 19.2K (2) Although compressed data mode, 255 time schedules, 100 holidays and 6 access groups are shown as available in CA3000 V2.1.21 and 2.2.13, EPROM version 2.00.11 MUST be installed to use these features - see next row for more information.] NOT Supported Obtain the 2.00.12 image To support the file from CI. added features in V2.5 use SMART. Do NOT Use SMART.IMG IMG image file image file 2.00.07 included 3.04.00 included on on the CA3000 V2.1.21 the CA3000 V2.5 release CD. release CD with You can use the SUPER2. EPROM versions IMG image file 2.00.09 2.00.08 or 2.00.11. included on the CA3000 Firmware upgrade V2.2.13 release CD. is not required if using basic access function [Notes: (1) Baud rate maximum is 19.2K (2) Compressed data mode, 255 time schedules, 100 holidays and 6 access groups are supported.]

CA3000 V1.1.3 Bld 127

CA3000 V2.0.25

TurboSuper-term with EPROM 2.00.11

Not Supported

Not Supported

SuperTwo with EPROM 2.00.05

Not Supported

Not Supported

Panel

CA3000 V2.0.25A

Versions 2.1,2.2 & 2.3

TurboSuper-term Obtain SMART. Use SMART.IMG image Use SMART.IMG Use SMART.IMG file with EPROM 1.04.09 IMG 1.04.09 from file 1.04.09 included on image file 1.04.09 1.04.12 with 1.04.09 Continental Techni- the CA3000 V2.0.25 re- included on the EPROM (panel has ID of a cal Support. lease CD, with EPROM CA3000 V2.0.25 Superterm). (Supports baud rates version 1.04.09. release CD, with above 19.2K baud). Supports baud rates EPROM version above 19.2K baud. 1.04.09. DO NOT USE Supports baud SMART.IMG image rates above 19.2K file 1.03.42 included baud. on CA3000 V1.1.3 release CD.

SuperTwo with EPROM 2.00.11

Not Supported

Not Supported

Not Supported

Version 2.5 Same as 2.3

Obtain SMART2.IMG file To support the 2.00.12 from Continental added features in Technical Support V2.5 use SMART. Do NOT Use SMART.IMG IMG image file image file 2.00.07 included 3.04.00 included on on the CA3000 V2.1.21 the CA3000 V2.5 release CD. release CD with Use SUPER2.IMG image EPROM versions file 2.00.09 included on the 2.00.08 or 2.00.11. CA3000 V2.2.13 release Firmware upgrade CD. is not required if [Notes: (1) Baud rate using basic access maximum is 57.6K (2) function Compressed data mode, 255 time schedules, 100 holidays and 6 access groups are supported.]

Use SUPER2.IMG Use SUPER2.IMG image To support the image file 2.00.05 file 2.00.07 included on the added features in and compatible CA3000 V2.1.21 release CD V2.5 use SMART. HOST - both or use SUPER2.IMG image IMG image file are included on file 2.00.09 included on the 3.04.00 included on the CA2.0.25A CA3000 V2.2.13 release the CA3000 V2.5 Release CD. CD. Note: If optional release CD with "Compressed Data" mode EPROM versions operation is desired then 2.00.08 or 2.00.11. update the SuperTwo Firmware upgrade Panel with EPROM veris not required if sion 2.00.11, which can be using basic access obtained from Continental function Technical Support. Not Supported Do NOT Use SUPER2.IMG To support the image file 2.00.07 included added features in on the CA3000 V2.1.21 V2.5 use SMART. release CD. IMG image file 3.04.00 included on You may use SUPER2.IMG the CA3000 V2.5 image file 2.00.09 included release CD with on the CA3000 V2.2.13 EPROM versions release CD 2.00.08 or 2.00.11. Firmware upgrade [Notes: (1) Baud rate is not required if maximum is 57.6K (2) using basic access Compressed data mode, function 255 time schedules, 100 holidays and 6 access groups are supported.]

Firmware versions subject to change without notice. Please contact Continental Instruments for the latest version.

Section 2

C h e c k i n g P a n e l I n f o rmati o n fr o m th e H o s t C o mmu n icati o n Driv e r Step 1. Start your CardAccess program and Login. Visible in the Windows Task Bar, there will be a Host Communications Icon which is depicted below. Step 2.Right-click on the icon above and click Restore. This will open the Communication driver. Note: Wait for screen to refresh to receive current accurate data. This may take between 5-10 seconds.

Firmware Version

Each

panel

‘Version’

guish

each

panel

Expanded Memory

is

model.

prefaced Below

by is

a

letter

the

key

and/or to

letter-number

determine

your

to

distin-

panel

type.

(Example: ‘S2 20011’ displays for a Super-Two panel running 2.00.11 firmware.) Panel key: S: Superterm (8-door) S4: Superterm (4-door) T: Turbo Superterm (8-door) T4: Turbo Superterm Four (4-door) S2: Super-Two (2-door) M: Miniterm (2-door legacy) U: Microterm (1-door legacy) The Smarterm 4-door controller is the only panel that does not show a letter before the version. Step 3. To verify the current firmware version running on your panel/panels, look under the Version column. To verify that your Superterm has the correct amount of installed memory, look under the Exp Mem column. If your panel has the correct amount of memory, a ‘96’ should appear in this box. If it shows a ‘0’ in the Exp Mem box, then you need to purchase expanded memory before installing this software or upgrading your firmware. Please contact you local sales representative for pricing and availability. Shutdown CardAccess and all related items.

Section 3

R e c o mm e n d e d P C Sp e cificati o n s The CardAccess 3000 program is capable of monitoring events from thousands of panels and readers for multiple locations as well as monitoring video and alarm points. Consequently, this program requires dedicated resources to perform properly. Therefore, Continental Instruments has put forth some guidelines that should be adhered to in order to insure proper performance. The PC specifications to follow have been broken down into Server systems and Workstation systems. The Server specifications are based on event processing and total workstations that will be connecting to the server at any given time. The Workstations specifications are based on what, if any, optional functions the Workstations will be performing while monitoring alerts and inputting data. Note: All advanced features supported by the CA3000 (i.e. Video Badging, DVR Interface etc...) should be performed on a Workstation. Failure to adhere to the guidelines will result in degraded performance and other system irregularities. PC specifications Server:    

Server (1-5 Workstations)  

Server (6-20 Workstations)  

Server (21-50 Workstations)  

Processor

Pentium 4 2.8Ghz or higher

Ram Hard Drive USB Ports Serial Ports Parallel Ports Mouse Monitor CD/DVDROM CDRW/DVDR Sound Network Card

512MB

Intel Xeon 3.20Ghz (Dual Recommended) 1.5 GB DDR2 SDRAM

80 GB (SCSI recommended)

160GB Serial ATA or SCSI

Raid 5 - 3 drives minimum

2

2

2

1 expandable to 64

1 expandable to 128

1 expandable to 128

1

1

1

2 Button PS2

2 Button PS2

2 Button PS2

17" SVGA (1024x768)

17" Flat Panel

17" Flat Panel

48x/16x

48x/16x

48x/16x

24x/8x

24x/8x

24x/8x

Optional

Optional

Optional

100 Mb NIC Ethernet

10/100/1000 Mb NIC Ethernet

10/100/1000 Mb NIC Ethernet

OS

Microsoft Windows 2000 Professional, Server or Advanced Server w/SP4; Win XP Pro w/ SP2, or Win 2003

Microsoft Windows 2000 Professional, Server or Advanced Server w/SP4; Win XP Pro w/SP2, or Win 2003

Microsoft Windows 2000 Professional, Server or Advanced Server w/SP4; Win XP Pro w/SP2, or Win 2003

Database

MSDE Standard or MSSQL Server 2000 for higher Performance

MS SQL Server 2000 Recommended

MS SQL Server 2000 Required

Dual Intel Xeon 3.60Ghz 2GB (4GB Recommended)

Specifications subject to change without notice.

P C specifications W orkstation :  

 

Processor Ram Hard Drive USB Ports Serial Ports Parallel Ports Mouse Monitor CD/DVDROM CDRW/DVDR Sound Network Card Supported Operating Systems

Workstation-Event Viewing Only

Workstation-Event Viewing+Badging

Workstation-Event Viewing+DVR and/or Napco/Scripting

 

 

 

Pentium 4 2.40Ghz

Pentium 4 2.80Ghz

Pentium 4 2.80Ghz

256 MB

512 MB

1GB

40Gb

80Gb

80Gb

1

2

2

N/A

N/A

N/A

1

1

1

2 Button PS2

2 Button PS2

2 Button PS2

17" Flat Panel

17" Flat Panel

17" Flat Panel

48x/16x

48x/16x

48x/16x

24x/4x Optional

24x/4x Optional

24x/4x Optional

Optional

Optional

Optional

100 NIC Ethernet

100 NIC Ethernet

100 NIC Ethernet

Microsoft Windows 2000 Professional or Server w/SP4, Win XP Pro w/SP2, or Win 2003

Microsoft Windows 2000 Professional or Server w/SP4, Win XP Pro w/SP2, or Win 2003

Microsoft Windows 2000 Professional or Server w/SP4, Win XP Pro w/SP2, or Win 2003

Specifications subject to change without notice.

REMINDER PhotoBadging Update If you are currently using the SmartImage/Goddard (CA3000 V2.1 and prior) photobadging package, all of your personnel photos will transfer during upgrade. However, you must re-create your badge templates in the new Badging3000 photobadging interface. All Goddard badging templates will be lost upon installation.

Security Key Update/Serial Number: All CardAccess installations being upgraded from versions prior to CA3000 Version 2.1 require a new security key (dongle) or new activation serial number. Each version requires a specific dongle. Be sure you have the appropriate dongle for your version before continuing the installation. If you ordered the serial number version of CA3000 and did not receive a serial number, please contact CA Customer Service at 631-842-9400

Section 4

S o ft w ar e U pgra d e P r o c e d ur e

NOTE: This upgrade procedure is to be used for existing versions of CardAccess 3000 ONLY. This document is not intended for users upgrading from ANY version of CardAccess 495.

I n s ta l l Shi e l d Wi z ar d •

Insert the CD into your CD/DVD-ROM drive. If auto-start is enabled on your system, the InstallShield Wizard splash screen will appear.

Fig. 1.1. InstallShield Wizard Splash Screen. Note: If auto start is not enabled on your system, follow the steps below to activate the setup program. •

Click the Start menu on your PC, and then click the Run menu option. You will see the ‘Run’ dialog box.

•

In the ‘Run’ dialog box, click the white space of the open box and type D:\Setup.

Fig. 1.2. ‘Run’ dialog box. Note: D represents CD-ROM drive letter. This letter can be different for different systems. Make sure to type in the correct drive letter of your CD-ROM on your system. •

Click on OK.

La n guag e S e l e cti o n The default language selected for CardAccess installation is English.

Fig. 1.3. Language selection screen showing the default language selected. To select another language, click on the drop-down arrow. •

Click OK.

W e l c o m e Scr e e n

Fig. 1.4. The Welcome Screen. •

Click on the Next button in the Welcome screen to continue.

The next screen gives options for selecting the CardAccess station type.

C ar d A cc e s s Stati o n T y p e

Fig. 1.5 choosing a station type. Setup Type choices: CardAccess Server: Selecting this option will install all the files required to run the current system as a CardAccess server (Host PC). The Server contains the GUI, the CA3000 databases and the Host communication driver. This selection will also install the Microsoft Database Engine-MSDE* For our example we will be upgrading a Server install. CardAccess Workstation: Selecting this option will install all the files required to run the current system as a CardAccess workstation. The Workstation contains the GUI only. This is the recommended setup type to use when you wish to run any of the CardAccess optional interfaces including Badging3000, Napco, DVR and/or Scripting. Database Server: Selecting this option will install the Microsoft Database Engine-MSDE* and the CADBUtils.exe. The CADBUtils.exe is the utility used to create/attach/detach and upgrade the CA3000 databases.

(*only if there is no MSDE currently loaded on the PC and only if there is no instance of MS SQL Server installed.)

The default station type selected is CardAccess Server.

•

Click on Next.

T y p e o f I n s ta l l ati o n

Fig. 1.6. Setup type This screen shows three possible installation types available to you. Custom Install: Selecting this option will allow you to choose the components you wish to install. This option is for advanced users. New installations ONLY. One- Step Install: Selecting this option will install all the required components automatically. New installations ONLY. Upgrade: Selecting this option will upgrade your existing CardAccess software (Version 1 builds 81, 121, 125, 127and Version 2.0, 2.1, 2.2 & 2.3) by copying the new files added to the latest version. •

Click on Next.

Opti o n S e l e cti o n

This screen allows the user to install, or not install two of the advanced features for the CA3000 . Install SmartView (CCTV) - Selecting this feature will install all files necessary to use the SmartView single-camera control. This feature is to be installed on a Workstation ONLY and not the Host Server machine. Install Badging3000 - Selecting this feature will install all files necessary to use the BAdging3000 photobadging software. Additional licences are required and can be obtained from Continental Access. This feature is to be installed on a Workstation ONLY and not the Host Server machine. You must leave the CD in the tray after re-start for these files to be installed.

R e vi e w C urr e n t S e tti n g s

Fig. 1.7 Start Copying Files The screen above gives a list of your current install selections. Please take note of the destination folder for future reference. This is where all the CA3000 program files & databases will be stored by default. Note: If the installation type chosen was Upgrade, the review settings screen will indicate the current version and build of the software you are upgrading from. •

If any of the settings are incorrect or you would like to change something, click Back.

After confirming the settings, click on the Next button to continue.

The following screens will appear during various portions of the system setup. These are progress screens that give some indication of what is happening behind the scenes.

Fig. 1.9 CA 3000 Installation in progress.

Fig. 1.10 Splash screen displayed while the setup is uninstalling the previous version of Hasp Device Driver.

Fig. 1.12 Security key warning message CA3000 Version 2.5 is the first CA3000 version that allows the user to activate and register the software via the Internet. The user still has the choice to continue to use the USB security key if they wish or opt for the serial number activation to unlock the software. If you opt for the serial number activation you will need an active internet connection. At this point you will need one of these items in order to start the CA3000 software after installation is complete.

Fig. 1.13 Badging3000 install message If you selected to install Badging3000 in a previous screen this install message will appear otherwise you will not see this message box.

A ut o matic Data b a s e C r e ati o n / U p d at e

Fig. 1.13 Message box displayed while updates the existing databases.

Fig. 1.14 Message box displayed while the setup updates your connected Database.

Fig. 1.15 Message box displayed while the setup updates your archive Database.

The CardAccess update utility should find and update ALL CA3000 databases on your server PC. This may be a time-consuming process that will be dependant on how many databases reside on your server machine. NOTE: If you have database backups or archive databases that have been moved to alternate locations (i.e network drives, different drive letter etc…), you will have to update them manually with the CaDbUtils.exe program.

R e a d M e I n f o rmati o n - I mp o rta n t

Fig. 1.16 CardAccess Read-me It is important that you read thoroughly, the ReadMe information, before you continue further with the installation. •

Click Next.

R e s tart

Fig. 1.17 InstallShield Wizard Complete In order to use CardAccess 3000 software, you must restart your computer.

Click Finish to restart. If you chose to install Badging3000, leave the disc in the PC as instructed and the program will automatically install after restart. Please refer to the ‘Badging3000 Activation’ document located on this CD for instructions on activating your badging software. If your panel firmware was determined to be up to date in Section 1, then you are done with your upgrade and can skip Section 5. If you need to upgrade panel EPROM’s or flash EPROM firmware in a Superterm, Turbo Superterm and/or Super-Two panel, please proceed to the next section.

Section 5

U pgra d i n g F irm w ar e What to do after installation Click CA3000 Launcher & Login

At this point CardAccess should be up and running. EPROM firmware upgrade vs. download firmware upgrade The Superterm, Turbo Superterm & Super-Two panels are all capable of downloading firmware images. However, due to software improvements and feature additions in the CA3000 software, an EPROM change may be necessary in order to support these changes. In Section 1, you made the determination which upgrade type you require for your panels. The following section contains instructions on both upgrade types: Firmware Download: Please follow the steps highlighted. •

Click on Configuration>Panels.

Depending on your connection and panel type, the firmware download may take a few minutes so be patient. You need to receive a ‘Firmware download Complete’ message a on your event grid in order to move on to your next panel.

E P R O M firm w ar e upgra d e : Important: You MUST upgrade one panel at a time. You MUST disable all but one of the panels that will be receiving a new EPROM. Leave the panel you will be visiting first ‘enabled’. Once you have completed all the steps below for the first panel then you may move on to your other panels repeating all the steps again until all of your panels are upgraded. • • •

Click on Configuration>Panels. Click Edit Click the Enabled check box to remove the check and disable the panel/panels.

After all but one of the panels that require new EPROM’s are disabled, you will need to visit each panel, one at a time, and complete the following: Note you may need to refer to your panel installation manual for detailed instruction on how to properly complete some of the following steps. •

Remove AC power

•

Remove the Memory Battery (MBat) jumper

•

Remove the old EPROM with the proper extraction tool. Take note of the chip orientation to assure the new chip is inserted correctly.

•

Install your new EPROM

•

Return the Memory Battery jumper to its original location.

•

Re-apply AC power

If you are upgrading a Superterm, Turbo Superterm or Super-Two, then you need to wait until the panel receives a full download of both firmware and data. This download process will happen automatically after power is restored to the panel and the panel is enabled. Depending on your connection and panel type, the firmware download may take a few minutes so be patient. You need to receive both a ‘Firmware download Complete’ message as well as a ‘Download Complete’ for data message on your event grid in order to move on to youR next panel.

If you are upgrading a Microterm, Miniterm and/or Smarterm, you must wait until the panel receives and completes a data download. You will receive a ‘Download Complete’ message in your event grid. For most systems this should happen fairly quickly.

END.