Quick track can be used without log-in for retrieval of standard delivery details
Password Re-Set
User will be prompted to select the forgot password tab if a incorrect password is entered
Forgot Password
User Name: Email address Click Forgot Password
Prompt to answer a security question
Password Re-Set Notification
An advisory will appear to advise that a link mail has been sent to your inbox
Password Re-Set Notification
Click on link
Enter New Password Confirm New Password Click Change Password Tab to confirm
Manage My Profile
Change Password. Change Email.
Select ‘My Profile’ to change your EMAIL and Account Password.
Address Book. Allows Customers to store and manage their own Customer Contact & Address details on the Nightline website. This functionality is available from the 'Address Book' menu option on the tool bar. Address and contact information will then be available to the user when booking collections.
Store and manage Customer Address & Contacts. Once entered details will be available to the user when creating further collections
Manage ‘Address Book’
Add a new address by clicking on the 'New Address' button.
'Address Book' can also be Added, Edited, Delete, Viewed by right clicking on the address grid.
Consignment / Delivery Tracking 3 different options for searching
Search shipped by date
Search by your Reference
Search by Nightline Consignment Number
Consignment / Delivery Tracking
Select Account from the dropdown menu. Select Shipped Date
Consignment / Delivery Tracking - Search Results
Filter by Delivery Status: • Proof of Delivery • Delivery Not Complete • Any Other
Export Export Grid Data to Spreadsheet
Click on Consignment Number to retrieve full scan history details.
A full transaction history of each parcel scanned will be displayed
* * * A thumbnail image of the hardcopy delivery sheet can be viewed and emailed to customers
Please refer to ‘Delivery Codes’ section of this document for a detailed explanation of all package delivery status Scans.
Searching for & Booking Pickups
Two functions available: • Search Pickups • Book a Pickup
Pickup Search
Select Account from the dropdown menu Select Collection Dates
Advance Search. Facilitates reviews when Pickup Job Number or Your Reference is known.
Book a Pickup – Step 1
Select the Pickup you require •Normal •Reverse Pickup •Third Party Pickup
We have changed the initial step in the book a pickup/collection process, this due to the fact that there is a lot of confusion when deciding on what option to pick when booking Reverse and Third Party pickups
Book a Pickup – Step 1
Enter required information: •Pickup Date •Ready Time •Close Time •Your Reference •Alternative Reference •Pieces •Priority •Special Instructions
Book a Pickup – Step 2
Collection can not be booked until all required information is provided.
Book a Pickup – Step 3
Address Book Lookup. •Address Quick Reference This is the reference you uses when adding your customers details to your ‘Address Book’
•Search my saved addresses Allows you to search and select from your Address Book
•Default Address This is the Address you specified as your default collection address when adding your customers details to your ‘Address Book’
•Search my saved addresses Allows you to search and select from your Address Book
Book a Pickup – Step 3
Address Book Lookup. Select ‘Use this Address’ to pick the address for the pickup.
Book a Pickup – Step 4
Booking Confirmation Mail A ‘Booking Confirmation Mail’ will be sent automatically to all email recipients added to the email distribution list . To add a new email recipients, enter the email address in the Recipient field and click the ‘+’ button to add to the list.
Book a Pickup – Step 5
‘Edit’ Pickup Details Pick details can be edited by clicking the ‘Edit’ button.
Pickup Confirmation. Click ‘Confirm Pickup’ to book your pickup.
Book a Pickup – Step 6
Once completed Pickup Confirmation details will be displayed. This will show the unique Nightline Pickup reference and generate an email to confirm booking.
Delivery Codes • • • • • • •
(Normal delivery) DAT Data Manifest PUC Pick up confirmation CHK Check Weighed DIP Depot Inbound Package VOP Van outbound package POD Proof Of Delivery IMG Signature of image
Manifest Receipt Pickup confirmation Package Check Weighed In Nightline Depot/HUB Package Scanned into Depot Location Package loaded on Delivery Van / Package is Out for Delivery Proof of delivery Proof of delivery image scanned
• • • • •
(Problem / Delayed delivery) DNC Delivery not complete MIS Mis-sort scan STA Package status HLD Held PLS Package location scan
Delivery not completed Package mis-sorted to incorrect depot Package status scan at depot Package held at delivery depot Package location scan
• • • • • • •
(Other Scans) RLS Released RTN Returned DOP Depot outbound package SEC Security check TIM Timed delivery VIP Scan into van PAR Partial delivery Approved
Package released from hold cage Package returned to sender Package left depot Security Check Timed delivery required Package unloaded from delivery van Partial delivery
Delivery Failure Codes Code Description ShortDescription ---- -------------------------------------------------- -------------------03 Recipient address incorrect. Incorrect Address 05 Unable to locate address. Unable To Locate 07 Package refused by recipient. Package Refused 09 Business closed on delivery attempt. Business Closed 11 Residence - no one in on delivery attempt. Residence Not In 13 Package damaged - delivery not attempted. Package Damaged 19 Business on strike. On Strike 23 Package mis-routed to incorrect delivery depot. Incorrect Depot 25 SWAPOUT delivery - return goods not available No Swapout Goods 27 COD delivery - return payment not available. No COD Payment 29 Holiday business closed. Holiday 33 Manifested but not received Not Received 35 Staged For Delivery Staged 37 Arrived After Arrived After 39 Address Check Address Check Nightline Support Documentation SP1004 Page 2 of 2 41 School/College closed on delivery attempt School Closed 43 Bank/Credit Union closed on delivery attempt Bank Closed 45 TESCO not advised of delivery TESCO Not Advised 51 Reroute requested Reroute 53 Stopped by sender Stopped 55 Unable to contact recipient for directions No Directions 57 Vehicle breakdown Vehicle Breakdown 59 Road traffic accident Accident 61 Major incident Major Incident 63 Adverse weather Adverse Weather 65 Service Failure Service Failure 67 Non Manifested Package Non Manifested 69 Book In Book In 71 Driver out of time Out Of Time 73 No one to unload No One To Unload 75 Recipient identification not verified ID Not Verified 77 Stopped By Sender Stopped By Sender 79 Goods Inwards Closed Goods In Closed 81 Unidentifiable Package Unidentifiable 83 Goods Repackaged Repackaged 85 Bad Address Bad Address 87 Bad Label delayed delivery Bad Label
