User Guide for Middleware
TABLE OF CONTENTS INTRODUCTION.................................................................3 GETTING STARTED....................................…………….....4 Choosing A Computer....................................…......5 Installation......................................................…......5 CONFIGURATION..................................................………..8 CONFIGURING MIDDLEWARE.....................................9 CONFIGURING HARDWARE DEVICES............…......10 SST.............................................................….…....11 SST Initial Set-up Instructions.................................14 RSI-HP Series..............….................................…...16 RSI-HP Series Initial Set-up Instructions….……......20 RSI-HP 4000 (modem)…………......….…….…....….24 Synel-715....................................................….........27 Synel-715 Initial Set-up Instructions........................31 Synel-760.................................................................33 Synel-760 & 765 Initial Set-up Instructions..............37 Synel-777 IP65........................................................39 Synel-777 IP65 Initial Set-up Instructions................42 MacSema.................................................................43 MacSema Set-up Instructions..................................46 Web Clock................................................................48 VeriFone Tranz 330 and 380..........................…......50 VeriFone Tranz 330 and 380 Reload Instructions....53 Opticon Scanner......................................................55 ZK Software T4........................................................59 ZK Software T4 Setup Instructions..........................61 CONFIGURING VIRTUAL DEVICES................................66 Upload Employees...................................................67 Upload Time.............................................................68 Upload Accrual Balances....................................…..69 Upload Time Off Taken............................................ 70 Upload Cost Center...................................................71 Upload Punches........................................................64 Upload Rate-Table....................................................72 FAQ (Frequently Asked Questions)………….....…………73
2
Introduction . The Middleware has two distinct purposes. First, it facilitates communication between our servers and hardware devices. This allows ‘In’ and ‘Out’ punches from remote locations to be collected and sent to a central location for processing. The Middleware is designed to operate at multiple locations and can process data from different types of devices. Once collected and processed, information becomes available as part of an employee’s timesheet. The Middleware can also serve as a tool that automates the upload of information from your network to central servers. Such information includes Employee Data, Accrual Balances, Cost Centers and Punches. The Middleware can be pointed to a specific directory on your network to retrieve a file that will then upload automatically.
Purpose -
Clock In/Out Data needs to get from hardware device to central server(s).
-
Various employee and configuration data needs to be pushed from central server(s) to data collection devices (i.e. valid employee IDs, default cost centers, employee templates for Biometric devices, etc).
-
Automate the upload of information from your network to central server(s).
Problem -
Hardware device is usually connected to company’s internal network.
-
Due to strict security it is virtually impossible to establish direct connection to a data collection device from outside a company’s internal network.
-
Most data collection devices are designed to work in a polled mode only. That is, a device cannot initiate communication, but waits for an outside entity to do so.
-
For those devices that can initiate communication, most are not capable of doing so via HTTP/HTTPS and in compliance with standard Firewall or Proxy settings.
Solution -
Middleware is designed as store-and-forward software.
-
Positioned inside a company’s network, the Middleware is capable of communicating with various data collection devices on that network.
-
At configured intervals Middleware connects to central server(s) via a HTTP or HTTPS. At this point, data that has been collected from various data collection devices will be relayed to the central server(s). In return, available updates to employee IDs, Biometric templates, etc are pushed from the central server(s) to Middleware so data may be distributed to each data collection device as specified.
3
Getting Started This chapter provides information to help you get started with Middleware. It contains the following sections -
Choosing a Computer to Install Middleware on
-
Installing Middleware
4
Choosing a Computer The computer that you choose to install the Middleware on must meet the following conditions 1. The computer must have access to the Internet. 2. The computer must also be connected to your company’s local network. 3. The computer must have the latest version of Java installed. 4. The computer must be running one of the following - Windows XP, Windows 2000, Windows Server 2003, Vista, Windows 7 or Linux (Please consult your Application Specialist to find out which versions of Linux are supported/tested). Please see below regarding the newer Windows Operating Systems. Microsoft Windows Server 2000 is not recommended as Microsoft has stopped releasing updates for the Operating System. Due to higher security involved with Microsoft Vista, Windows 7 and Microsoft Windows Server 2008, the Middleware program will need to be started by the Administrator and will run as an application, not as a service. Upon completion of the installation, please add the Middleware program to the startup services on the server / PC where it is installed. Please contact your Application Specialist if you have any questions. Installing Java The Middleware is written using Java programming language. This allows the program to be installed on multiple types of system platforms. To check Java version 1. Click the
button.
2. Click the
button.
3. In the Run box, type cmd in Open field and hit OK. 4. Type in java –version and then press [ENTER]. 5. If Java is installed, the following information (or similar) will be displayed Java version "1.5.0_02" Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_02-b09) Java HotSpot(TM) Client VM (build 1.5.0_02-b09, mixed mode, sharing) 6. If Java is not installed, the following information (or similar) would be displayed 'Java' is not recognized as an internal or external command, Operable program or batch file. To install Java 1. Using your web browser, go to http://java.sun.com/j2se/1.5.0/download.jsp 2. Download the Java Runtime Environment JRE 5.0 Update 12 3. Follow the instructions provided to you by Sun Microsystems on installing Java. Java is provided by a third party (Sun Microsystems) and periodic updates occur which can render the above information invalid. It is recommended to check the status of Java regularly. Installing Middleware 1. Within your Admin account, go to Maintenance > Hardware > Documentation and Downloads. Or, within a client account, go to Company Settings > Time & Labor Setup > Terminals (External). 2. You have the option of downloading the program as a zip or executable file. NOTE - Regardless of the program used to zip files, the Middleware file should still be unzipped and saved on your C drive. If the C drive is unavailable, the program does need to be saved on the root of a drive. -
Option #1 – Zip File 5
a. Click the Zipped link, and then click Save. This file should be saved in a location where it can be easily retrieved. b. Extract the files from this directory, as per your .ZIP application. c. A folder labeled MW is created by default, and can be renamed. d. Save the MW folder on the root drive of your machine. e. Open the MW folder. f. Click Install_And_Start_MW_service.cmd. -
Option #2 – Executable File
a. Click on the Executable link, and the following window will appear –
b. Click the Run button. c.
In the Punch MW box, select the C -\ to save the Middleware. You will need to save the Middleware on a root drive.
d. Click Extract. e. A window will prompt you to create the following directory -
6
f. Select Yes to start the extraction process. g. Once all files are extracted the following window will appear -
h. Click Yes again to run Install_And_Start_MW_service.cmd. i. Either option will install the Middleware as a service. The Middleware will start every time the computer is started. This ensures that Middleware will always be running when the computer is turned on. j. When installation is complete the icon will appear in the system tray.
NOTES -
7
Configuration This chapter focuses on the configuration of the Middleware. It contains the following sections -
Configuration of Middleware
8
Configuring Middleware To configure Middleware connection information 1. Click on the
icon in your system tray to view the Middleware.
2. In the Connection Information box, click the Edit Settings button.
3. In the Description field, you can enter in the location of this Middleware installation, or leave blank. 4. Ensure the WebApps Server field is populated with saashr.com and the WebApps Port field is populated with 80. -
For any client using Middleware to sync employee demographics, it is recommended that the WebApps Server used is secure.saashr.com and the WebApps Port field is populated with 443; this will transfer data via HTTPS and is more secure.
NOTE - Using secure protocol while transmitting data to the hosted environment is recommended. When accessing data that is being transmitted to or exported from the application, you are required to maintain the security, availability and confidentiality of the data. All data transmitted to or from the hosted environment is classified as confidential. In the event you identify an issue related to Security, Availability or Confidentiality of the system, please notify your system administrator 5. The Proxy Information field should be left blank unless you are directed otherwise. 6. In the Company Id field, type in the value given to you by your time and attendance provider. 7. In the Password field, type in the value given to you by your time and attendance provider. 8. Click the Save button. The icon within your system tray should now display as
.
NOTE - To ensure the most updated version of Middleware is being used, we recommend that you periodically click the “Download Latest Version” button within the application.
9
Configuring Hardware Connected to Middleware The following section provides detailed instructions for configuring and connecting devices that are connected to Middleware. The following devices are currently supported -
Specialty Sensor BR (SST-NBR100)
-
RSI HP Series
-
RSI HP 4000 (Serial)
-
Synel-715 Series
-
Synel-760 Series
-
MacSema
-
Web Clock
-
VeriFone Tranz 330 and 380
-
Opticon Scanner
-
ZK Software T4 Fingerprint Reader
10
Connecting the Specialty Sensor BR (SST) to Middleware
1. Ensure the device is directly connected to the network hub. Routers and firewalls may block communication. 2. Within the Middleware, under the Devices window, click the
button.
3. In the Device Settings window enter in the Name, Time Zone and Type of Device.
4. You will then view the following settings, which need to be configured on the device:
- Port To Wait On - 2323 - Read Time Out (Sec) - 600 - Open Relay on Valid Swipe - Leave unchecked (Access is granted by swiping a valid user card and entering the relevant PIN. I.E. a valid card will open relay 2). - Access Control Only - Leave unchecked (Access Control is any mechanism by which a system grants or revokes the right to access some data, or perform some action. I.E. Access control is analogous to locking the gate at closing time). - Upload Employees on Change – Leaving unchecked will synchronize employee data at night. - Swipe Message Display Time (Sec) - 5 (the amount of time a message will show on the clock after someone swipes). 11
- Relay Open Time (Sec) - 5 (the amount of time a door will be open after someone swipes (used only for access control)). - Prompt Message Line – What will be displayed on the device prior to punching in – “Swipe Card”
- The following are messages that can appear on the display of the clock, with regard to the type of punch taking place: a. Access Granted Msg Line 1 (Offline) - [Punch OK] b. Access Granted Msg Line 2 (Offline) - [Offline] c. Access Denied Msg Line 1 (Offline) - [Save f/ Validation] d. Access Denied Msg Line 2 (Offline) - [Offline Invalid] e. Access Granted Msg Line 1 (Online) - f. Access Granted Msg Line 2 (Online) - [Punch OK] g. Access Denied Msg Line 1 (Online) - h. Access Denied Msg Line 2 (Online) - [Invalid Badge ID] i. Badge Skip First - Enter zero j. Badge Length - End 5. Click the Save Settings button. 6. In the Middleware’s Device Settings window, you will now see that the device has been added.
12
7. Select the checkbox next to the device’s name to enable the device. The Functions button will then appear, allowing you to configure the IP.
13
Specialty Sensor BR (SST) Setup Instructions **Do not mount the device to the wall until it has been configured. Please have the following information ready regarding your network: an available static IP address, the Subnet Mask & Gateway Address. To Plug in the Ethernet Cable 1. Detach the faceplate of the device and unscrew the 4 screws located underneath. Remove the back of the device. 2. Plug the Ethernet cable into the silver port on the back of the device by first looping it through the hole of the detached back plate. 3. Screw the back plate on and plug the power unit in to turn the device on. 4. When the device boots up, it will display the time (EST) and a Swipe Card message. The red indicator light should be on, indicating the device is plugged in. Configuring SST to Communicate on the Network These steps use the Middleware to program the device so it can communicate on the network. 1. Within the Middleware, click on the Functions button next to the created SST device. 2. In this screen, you should find the current IP address of the device in the drop down box next to SST IP (Found). If this field is blank, make sure the cable is plugged in all the way. Select the IP address found. Once selected, this IP address should move to the SST IP field. 3. Now that the device has been found and selected, if DHCP is not being used, the IP address, Subnet Mask, Gateway Address and MW Server IP can be set using the New Settings section of this window. Enter the settings the device will be using, select the MW Server IP from the drop down menu and click Update Settings. Once the settings have been sent to the device, it will beep and logs will be generated in the Middleware. This means the device has been configured. 4. If DHCP is being used, simply check the box next to it, select the MW Server IP from the drop down menu and click Update Settings. To manually upload the company employees rather than waiting for the code to send through the Middleware, you can click the Functions button next to the device. Here, you can select the address next to SST IP (Found): and click Upload Employees. This will immediately send the employees to the clock. To Hardcode the IP Address This is an alternate method to setup the device on the network. This process works only for barcode reader devices. 1. Please fold this paper and swipe the bar code below to retrieve the device IP. TIP: For easy swiping, wrap this paper around a credit card size badge.
2. Open a Command Prompt by going to Start Menu > Run and typing in cmd in the Run window. 3. Within the Command Prompt, type telnet and the device IP (i.e., telnet 192.168.1.190). 4. Then, type in PN to display current network settings.
14
5. Next, you can either enable or disable DHCP. To enable DHCP, which will acquire the IP address from the network directly, type in ND1. DHCP is disabled by typing ND0. If you choose to disable DHCP, you must then complete the following steps. -
To configure the IP, type in NA and the IP address of the device in the following format: NA000.000.000.000 and press [ENTER]. To configure the subnet, type in NM and the IP address of the device in the following format: NM000.000.000.000 and press [ENTER]. To configure the gateway, type in NG and the IP address of the device in the following format: NG000.000.000.000 and press [ENTER].
6. Next, you will need to configure the device to connect to the Middleware by using the IP address of the server where the Middleware is installed. To set the Middleware IP address to the device, please complete the following steps: -
Type in NS and the IP address of the server in the following format: NS000.000.000.000 and press [ENTER]. To set the port the device is using to connect to the Middleware, type in NT# and the port number using the following format: NT#0000 and press [ENTER].
7. To review the newly configured settings, type in PN. 8. Finally, to push these settings out to the device, type in NRUu. The device will turn off, restart and beep. Once rebooted, the device will display the time (in correct time zone), Swipe Card, the red indicator light and an orange light indicating that the device is connected to the Middleware. SST Commands U - Reset PN - To print network settings ND0 - To disable DHCP ND1 - To enable DHCP NTS10 - Set the server response timeout to 10 seconds NTR15 - Set the retry time between failed attempts to login to the server to 15 seconds NRUu - To save and reboot NA192.168.1.190 - Sets IP address to 192.168.1.190 NG192.168.1.1 - Sets gateway address to 192.168.1.1 NM255.255.255.0 - Sets subnet mask to 255.255.255.0 NT#2323 - Sets port to 2323 NS192.168.1.110 - Sets server IP address to 192.168.1.110 * To configure IP using serial connection, please contact your Application Specialist. To Punch On the Clock with Barcode/Magnetic Stripe Cards The screen messages can be configured in the Middleware within the Device Settings. The clock will read Swipe Card by default. The user should swipe their card face down (the card reader faces up). If the punch is accepted, the clock will read Punch OK by default.
NOTES -
15
Connecting RSI HP Series to Middleware NOTE – 64-Bit operating systems are not supported by the Middleware when using any modem, USB or serial device.
1. 2. 3.
Within the Middleware, under the Devices window click the button. In the Device Settings window enter in the Name, Time Zone, and Type of Device. You will then view the following settings, which need to be configured on the device -
16
-
Reader Id - should be 0 (zero) by default. IP - enter in an available IP on your network, which can be assigned to the HP. Check Interval (Sec) - the rate at which the Middleware will update and pull information from the device. Use Badge Id - check if the employee’s will be using their Badge ID to punch in. If left unchecked, user will have to use their Employee ID. Synchronize Hand Templates – allows you to have multiple devices synchronize the hand templates between all the devices. 17
-
Backup Hand Templates – When enabled, Backup Templates allows the HPs to send hand templates to the system to be stored within the EE Information Screen > Hardware Settings widget > Hand Punch. If not, enabled the hand templates will only remain on the HP it was enrolled on.
NOTE – In the event a user is removed from the HP Device and then re-enrolled, the Backup Hand Template option can interfere with the communication of what is in the database (system) and what the clock wants to replace the current template with. To avoid this, uncheck the “Backup Hand Template” option, as the database will not look to push the template in the system back to the clock (and overwrite the incoming hand template update). -
Job Costing - enables job costing on the device through the # key, using the drop down to select the appropriate tree.
NOTE - Job Costing is not available for Newer Generation HP1000 devices on HP1000s purchased after 9/1/09. -
-
Check Schedules Box - allows you to restrict an employee from punching if prior to their scheduled time. F1 Functions – ability to allow for 3 levels of job costing with respect to multiple Cost Center Trees. Not available for use with HP50 & HP1000. F2 Functions – allows you to enable the device to prompt users to enter the amount of money they made during their shift I.E. Restaurants, Hotels, etc. Not available on HP50 & 1000 devices. Force on Punch – allows you to choose which Function button on the device that you would like to have the users be forced to enter information for. F1 = Levels of Job Costing, F2 = Collect Money. Not available for HP50 & 1000. Non Standard – Accounting Mode is used to prompt users for In or Out punch. We suggest enabling Keep Connection Open, especially if using a VPN.
button. 4. Click the 5. In the Middleware’s Device Settings window, you will now see that the device has been added -
6. Click the checkbox next to the device’s name to enable the device and the Functions button will appear, listing the following options when clicked:
18
-
Beep - used for testing communication between Middleware and the clock. If there is communication between the clock and the Middleware, clicking this button will force the clock to make a “beep” noise. Clear Clocks Users DB - allows you to clear out users currently enrolled on the clock. If there has been communication between the clock and our servers, hand templates would be stored on our servers. Get Reader Information - allows you to retrieve status information of the clock Backup Users - a process that loads the hand templates from the clock and sends them to the server Reload User DB - sends the hand templates from the server to the clock Get Setup - downloads the clock’s setup information to the clock, configured within the Middleware. Load Menu – sends system information to the clock I.E. Punch Code Table. Clear Menu – clears the clock of any previous system information. Get User Info - enter the Employee ID or badge number in the text field next to the Get User Info button. Then, click the Get User Info button and information for that employee will be downloaded into the log files
NOTE - There is a limit of 60 schedules, which the HP-3000 supports. Meaning, no more than 60 schedules will be maintained on the device at a time. NOTE - See RSI HP Series Initial Setup Instructions on next page.
19
RSI HP Series Initial Setup Instructions NOTE – 64-Bit operating systems are not supported by the Middleware when using any modem, USB or serial device. **If clocks are not located together, there should be a network/internet connection in every location a clock is installed. If all clocks can access one server, you will only need to install one instance of the Middleware Code. Prior to the configuration of your HP, you will need the following information: 1. An Available / Static INTERNAL IP address on your network to communicate with the Middleware. 2. The default Gateway Address and Subnet Mask of your network. This information can be found by opening up a command prompt on a PC and typing ipconfig on the same internal network the clock will be installed on. To configure the clock or enroll users, you will need to first enter the Command Menu. To Enter Command Menu Press [CLEAR] and [ENTER] keys at the same time. The screen should now display ENTER PASSWORD. If you are trying to access the Command Menu and a user has already been assigned to the device, the user will need to enter their ID and place their hand to get to the ENTER PASSWORD screen. Only a Supervisor can access the Command Menu. To Set IP Address 1. Enter the Command Menu. (See Instructions above.) 2. The display will read ENTER PASSWORD, press 2 and [ENTER]. 3. Press the No/* button until you reach Set Serial, and then press the Yes/# button. Prompt Set Language Set Date Format Set Time and Date Set Address Set ID Length Set Serial
Your Action: NO NO NO NO NO YES
4. Enter the 16-digit Static IP Address the clock will be using and press [ENTER]. 5. Enter the Gateway Address of your network and press [ENTER]. 6. The screen will now display HOST BITS: 10 NEW?. Please refer to the Host Bits Table on Page 23 to see what number corresponds to the Subnet Mask of your network. Enter this number and press [ENTER]. 7. The screen will now display 9600 baud. Press Yes/#. The clock is now configured. You can hit [CLEAR] to get to the main screen. To Enroll Users 1. Enter the Command Menu. (See Instructions above.) 2. Press [4] and [ENTER] to enroll users. You can cycle through the menus by pressing No/*. 3. We recommend enrolling all Supervisors first (a supervisor on the clock is someone who can enroll other users and reconfigure the IP address of the device if necessary). Press Yes/# when you reach Add Supervisor. 4. You will be prompted to ENTER ID, then press [ENTER]. You will then be prompted to place your hand 3 times to read and store the user’s hand template. 5. You can now either hit Yes/# to enroll another Supervisor or No/* to get to Add Employee where you can select Yes/# to enroll them. Follow step 4 to enroll. Once an employee is enrolled, they will be able to punch in/out on the clock.
To Punch On the Clock 20
1. 2. 3. 4.
The clock should display ENTER ID. Enter your ID, then press [ENTER]. You will then be prompted to place your hand. After you have placed your hand, you will receive a score on how well the device has read your hand (the lower your score, the better the device has read your hand).
**Job costing and entering money/tips are only available for the HP3000 and HP4000. To Job Cost at One Level 1. You will see the ENTER ID display. Press #, enter your ID, then press [ENTER]. 2. You will then be prompted for a Department/Job number. Enter the appropriate number and press [ENTER]. 3. You will then be prompted to place your hand. To Job Cost at Multiple Levels 1. Press the F1 key. 2. You will see the ENTER ID display. Enter your ID, then press [ENTER]. 3. You will then be prompted for each Department/Job number. Enter the appropriate number(s) and press [ENTER]. 4. You will then be prompted to place your hand. To Enter Money / Tips 1. 2. 3. 4.
Press the F2 key. You will see the ENTER ID display. Enter your ID, then press [ENTER]. You will then be prompted to enter a dollar amount. Enter the appropriate amount and press [ENTER]. You will then be prompted to place your hand.
To Cold Boot Device (Reset/Restart clock settings) 1. Remove the jumper for the backup battery by lifting it up slowly over the 2 metal prongs. This jumper is a small black piece of plastic located next to the Ethernet connection. 2. On the back of your device, you should see the Reset Button (small white button). Hold down the Reset Button and unplug the power supply. 3. Continue to hold the Reset Button down, and plug the power supply back in. 4. You will see 2 options on the display: a. 1. Setup – select if you would like to erase the configuration of the device. b. 9. All – select if you would like to erase the configuration and user accounts on the device. To Special Enroll a User The Special Enroll command allows a user to be enrolled so that the ID number is the primary criteria for determining access. A hand read is required, but is not verified against any stored identification data. This is primarily used for someone with a missing finger, injured hand, etc. 1. Enter the Command Menu. (See Instructions above.) 2. Press [5] and [ENTER]. Then press Yes/# to enroll users. 3. You will see the ENTER ID display. Enter your ID, then press [ENTER]. The user will now be able to enter their ID and place their hand to punch on the device. Changing a User’s Security A user’s security can be changed within their Edit Employee Information screen. When logged into the company, go to My Employees > Employee Information and click the Employee Information icon (person and pencil). Under the Hardware Settings box, you will see a drop down box next to Authority that lists the different security levels. Please see the following description for each security level to determine the user’s accessibility on the clock: None - access to simply punch in/out as a regular employee.
21
Service - access to the Service menu within the back menu of the clock - for Calibrating the camera and changing the Status display. Setup - access to the Setup menu within the back menu of the clock and above menu - for Network Configuration. Management - access to the Management menu within the back menu of the clock and above menus - Supervisor Override for punching and restrictions. Enrollment - access to the Enrollment menu within the back menu of the clock and above menus - ability to enroll / delete users. Security - access to the Security menu within the back menu of the clock and above menus - ability to add a special enroll. Turning on the Battery Backup The battery backup, which comes with all of the HP devices and is built into the back of the device, will keep the device running if there is a power outage. The HP uses an internal switching regulator to obtain internal operational power. It accepts input voltages from 12 to 24 VDC or 12 to 24 VAC at 50 to 60 Hz. The design of the internal power supply is such that any range of the above input voltages may be used and still provide proper battery charge voltage and battery backup operation. A switch-over to battery power is automatic and occurs when the input voltage falls to approximately 10.5 volts. At that time the internal battery charger is disabled to save power and uninterrupted operation continues on battery power. When input power is restored, the HP switches off of battery operation and the battery charger is reenabled to recharge the battery. Battery charge voltage is set at approximately 13.65 volts, and battery charge current is limited to approximately 50 mA. A fully discharged battery requires approximately 12 hours of charge to fully recover. Additional options installed and specific configurations within the HP make it difficult to predict precisely how long battery support will last, but in general, two hours of battery operation can be expected. While operating on battery backup due to loss of main input power, the battery output voltage is constantly monitored by internal circuitry. If the battery voltage reaches approximately 9.5 volts the HP automatically shuts down. This is done to prevent full exhaustion of the battery. A yellow indicator on the top panel illuminates to indicate that the HP is running off of battery power. This indicator extinguishes when main input power is restored. As for any electronic device, we recommend plugging the device into a surge protector. 1. To turn on the battery backup, you will need to look for a small, black plastic piece in the back of the clock that is connected to one prong of a two prong jack. You will see J7 printed on the board in front of the prongs. 2. The battery backup is turned on by placing the plastic jumper on top of both prongs to close the circuit.
22
Host Bits Table Subnet Mask 255.255.255.000
Host Bits 8
255.255.000.000
16
255.255.255.252
2
255.255.255.248
3
255.255.255.240
4
255.255.255.224
5
255.255.255.192
6
255.255.255.128
7
255.255.254.000
9
255.255.252.000
10
255.255.248.000
11
255.255.240.000
12
255.255.224.000
13
255.255.192.000
14
255.255.128.000
15
NOTES -
23
Connecting to RSI HP Series (Modem) NOTE – 64-Bit operating systems are not supported by the Middleware when using any modem, USB or serial device. Initial Setup: 1. Because Middleware is written in Java programming language, certain files need to be moved from the Middleware directory to the Java directory on the computer where Middleware is installed. Moving the files allow Java to work with the modem-based Hand Punch. - Open the C:\MW\lib directory on your computer. - Copy the comm.jar, javax.comm..properties, win32comm.dll files. - Go to C:\Program Files\Java\jre1.6.0_05\lib and paste the files. NOTE – depending on where the Java directory is saved on your computer, the path may vary. Also, make sure there is a modem where the installation is (server, etc.) Configuring Middleware: 1. Within the Middleware, under the Devices window click the button 2. In the Device Settings window enter in the Name, Time Zone, and Type of Device.
3.
You will then view the following settings, which need to be configured on the device -
24
-
-
Reader Id - should be 1 by default. Phone – phone number assigned to the handpunch. If the client needs to dial a ‘9’ or any other digit when calling out you will need to include that digit in front of the phone number. Example – 919086472788 (This number MUST be the client’s number) Com Port - on which port the modem was installed. Example - COM3 Modem Init String - any number and/or symbol (*,#) that must be dialed prior to the telephone number. Modem Baud - the number of signaling elements that occur each second. Example - 300 baud means that 300 bits are transmitted each second (abbreviated 300 bps). Dial At Times (hh:mm, hh:mm) - the rate at which the Middleware will update and pull information from the device. Use Badge Id - check if the employee’s will be using their Badge ID to punch in. If left unchecked, user will have to use their Employee ID.
-
Synchronize Hand Templates – check if you want hand templates to be synchronized from the time and attendance system to the device.
-
Backup Hand Templates – allows the clock to send hand templates to the system to be matched through an employee’s ID or badge ID depending on which is used.
-
Job Costing - enables job costing on the device, using the drop down to select the appropriate tree.
4. Click the button. 5. In the Middleware Device Settings window, you will now see that the device has been added -
6. Click the checkbox next to the device’s name to enable the device and the Functions button will appear, listing the following options when clicked:
25
-
Connect / Disconnect – Allows you to connect the device to the modem or disconnect if it is already connected. Full Update – When connected to the system via the modem, allows you to run a full system update to the clock and upload punches. Beep - used for testing communication between Middleware and the clock. If there is communication between the clock and the Middleware, clicking this button will force the clock to make a “beep” noise. Clear Clocks Users DB - allows you to clear out users currently enrolled on the clock. If there has been communication between the clock and our servers, hand templates would be stored on our servers. Get Reader Information - allows you to retrieve status information of the clock Backup Users - a process that loads the hand templates from the clock and sends them to the server Reload User DB - sends the hand templates from the server to the clock Get Setup - downloads the setup information for the clock. Get User Info - enter the Employee ID or badge number in the text field next to the Get User Info button. Then, click the Get User Info button and information for that employee will be downloaded into the log files.
26
Connecting Synel-715 to Middleware
1. Go to the Middleware and click on
.
2. In The Device Settings window enter in the Name, Time Zone, and Type of Device.
3. You will then view the following settings, which need to be configured:
27
28
-
-
0 -
-
-
IP - enter in an available IP on your network, which can be assigned to the SY-715. Port - should be 3734 by default. Check Interval (Sec) - the rate at which the Middleware will update and pull information from the device. Update Times (hh:mm, hh:mm) - allows you to schedule the time(s) when the clock will update. If disabled, the clock will update on it’s own schedule. Card Type - the type of card used to swipe. (Example - barcode, magnetic, proximity) Access Control Only – allows you to use device for Access Control and not punching. Requires use of a relay, sold separately. Open Relay on Valid Swipe – allows you to open the relay circuit on a valid swipe (by card or keypad). Requires use of a relay, sold separately. Enable Keyboard - enables keyboard to allow employees to type in their badge id, job number, or flat dollar amounts. Time AM/PM – allows you to set the clock to a 12 or 24 hour clock. Validate Employee - after swiping, the setting will check that the employee is part of that company. Prompt In/Out - allows the employee to select that their punch is an in or out punch. 1 is IN, 2 is OUT. Beep on Swipe OK – enables a beep at the clock on an employee’s punch being recognized by the clock. Enable Job Costing – enable the checkbox to allow clock to prompt for job costing functionality. Also need to choose Job Costing (Tree). Job Costing (Tree)- choose cost center tree that you will be prompting employees for on the device, using the drop down to select the appropriate tree. Please see SY-715 Setup Instructions for further information regarding job costing on the SY-715. Job Costing Prompt – allows you to display specified message on the clock when Enable Job Costing is enabled. Badge Length - how many digits the clock will read on the barcode. Example - If you only use 10 digits then 10 should be added into this field. Badge Offset - number of digits from the left of the badge # that the clock is told to ignore. Example - the actual badge length is 20 digits, but the clock should only read the last 14 digits, therefore the offset in this case would be 6 digits. 0 0 0 0 0 1 2 3 4 5 6 7 7 6 5 4 3 2 1 Badge Prepend - a specified set of numerical digits, which the system assumes precede an employees badge ID. Disable IN/OUT/Swipe – disables the use of prompting and swiping when enabled. Collect Money - enables the entering of flat dollar amounts. (Example - $100.00 would need to be entered as 10000 and the system assumes the last 2 digits are cents) Money Prompt – allows you to display specified message on the clock when Collect Money is enabled. Money Store As - allows you to specify the pay category to which the dollars are assigned. Check Schedules - allows you to restrict an employee from punching if prior to their scheduled time. Not Scheduled Message – allows you to display message on clock display for an employee who punches outside of their scheduled time. Requires Check Schedules to be enabled. F1 Function (Extra Pay): a. Enabled – checkbox needs to be enabled for use of the F1 key for Extra Pay. b. Badge Prompt – allows you to display a specified message on the clock when the F1 Function is enabled and pressed. c. Amount Prompt – allows you to display a specified message to request the employee for amount to be entered as Extra Pay. d. Store As – allows you to choose an Extra Pay Category to choose from a dropdown to tie the dollar amount employees enter at the clock level when F1 is enabled. F2 Function (Open Relay): a. Enabled – checkbox needs to be enabled for use of the F2 key for Open Relay. b. Badge Prompt – allows you to display specified message on the clock when the F2 Function key is enabled and pressed. F3 Function (Change CC): a. Enabled – checkbox needs to be enabled for the use of the F3 key for changing cost center / job costing. b. Badge Prompt – allows you to display specified message for badge prompt on the clock when the F3 Function key is enabled and pressed. c. CC Prompt – allows you to display specified message for cost center change on the clock when the F3 Function key is enabled and pressed. 29
4. Click the button. 5. In the Middleware Device Settings window, you will now see that the device has been added.
6. Click the checkbox next to the device’s name to enable the device. The Functions button will appear, listing the following options when clicked -
-
Sync Time - synchronizes clock time with server time. Ping - allows the Middleware to ping the IP address of the clock and automatically enters the results of the ping test into the log files. Trace Route - allows the Middleware to trace route the IP address of the clock and automatically enters the results of the trace route into the log files. Get Status - retrieves an updated status of the device and enters the results in the log file. Clear Buffer - will remove stored punches from the device. Reset Buffer - takes all the stored punches that were read and makes them unread. Upload Employees - forces the upload of employees to the clock. Upload Codes - forces the upload of codes to the clock. Upload Settings - forces the upload of settings on the Middleware to the clock. Reprogram - do not touch unless instructed to do so by your time and attendance provider.
NOTE - See SY-715 Initial Setup Instructions on next page.
30
SY-715 Setup Instructions **Please have the following information ready regarding your network: Subnet Mask, IP Address & Gateway Address. 1. Plug in the power supply and the Network cable into the bottom of the device. The SY-715 has two network ports on the bottom. The port towards the middle should be used when connecting the device to the network. 2. Press [1] and [2] simultaneously six times. 3. The screen will display the version and date. Press [Enter]. 4. The screen will display ADJUST RTC (N/Y) N. By default ‘N’ will be selected, press [Enter]. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [Enter]. 5. The screen will display BAUDRATE: 19200. By default, ‘19200’ should be selected, press [Enter]. If ‘19200’ is not selected, press [Out] to scroll through the options. Once ‘19200’ is selected, press [Enter]. 6. The screen will display - STATION ID: 00. By default, ‘00’ should be selected, press [Enter]. If ‘00’ is not selected, press [Out] to scroll through the options. Once ‘00’ is selected, press [Enter]. 7. The screen will display MODEM RINGS(0): N. By default, ‘N’ should be selected, press [Enter]. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [Enter]. 8. The screen will display NETWORK (N/A/B): B. By default, ‘B’ should be selected, press [Enter] twice. If ‘B’ is not selected, press [Out] to scroll through the options. Once ‘B’ is selected, press [Enter] twice. 9. The screen may display one of the following messages – a. POLLING SEC.:00. Press [Enter]. b. POLLING (Y/N): N. By default, ‘N’ should be selected, press [Enter] twice. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [Enter] twice. 10. The screen will display PLEASE, WAIT… If the steps were done correctly, the device will prompt you to “Press [Enter] key.” If you get an error message, please repeat steps 1 - 8. 11. The screen will display MY IP ADDRESS. Enter the IP Address that you wish to assign to this machine and press [Enter] twice. 12. The screen will display GATEWAY ADDRESS. Enter your Gateway Address and press [Enter] twice. 13. The screen will display REMOTE ADDRESS. Enter all zeros and press [Enter] twice. 14. The screen will display SUBNET MASK. Enter your Subnet Mask and press [Enter] twice. 15. The screen will display MY PORT: 03734. By default ‘03734’ should be selected, press [Enter]. If ‘03734’ is not selected, punch in the numbers and press [Enter]. 16. The screen will display HOST PORT: 03734. Press [Enter]. 17. The screen will display DISCONCT SEC: 30. This needs to be set to ‘5’. Press [5], then [Enter]. NOTE - Steps 18-19 may not be required depending upon the firmware that is loaded into the device. 18. The screen will display DHCP: N. By default ‘N’ should be selected, press [Enter]. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [Enter]. 19. The screen will display USER FIELD: 0000. By default ‘0000’ should be selected, press [Enter]. If ‘0000’ is not selected, punch in the numbers and press [Enter]. 20. The screen will display PLEASE, WAIT… The device will prompt you to “Press [Enter] key.” 31
21. The screen will go back to its default screen, displaying the date and time. The process has been completed. How to Job Cost on SY-715 1. Device should read Swipe Card. Once you swipe, you should be prompted with Enter Job. 2. Enter the job number you are punching into. Press [Enter]. 3. If you are not switching jobs, do not enter a job number. Press [Enter]. The system will assume you are punching into your default job. NOTE - If using the F1, F2 or F3 functionality, you will not be able to use the keys (Enable Keyboard) to clock in, as these function buttons are part of the keyboard.
NOTES -
32
Connecting Synel-760 or Synel-765 to Middleware
1. Go to Middleware and click on
.
2. In The Device Settings window enter in the Name, Time Zone, and Type of Device.
3. You will then view the following settings, which need to be configured on the device:
33
34
-
-
0 -
-
-
IP - enter in an available IP on your network which can be assigned to the SY-765. Port - should be 3734 by default. Check Interval (Sec) - the rate at which the Middleware will update and pull information from the device. Update Times (hh:mm, hh:mm) - allows you to schedule the time(s) when the clock will update. If disabled, the clock will update on it’s own schedule. Card Type - the type of card used to swipe. (Example - barcode, magnetic, proximity) Access Control Only – allows you to use device for Access Control and not punching. Requires use of a relay, sold separately. Open Relay on Valid Swipe – allows you to open the relay circuit on a valid swipe (by card or keypad). Requires use of a relay, sold separately. Enable Keyboard - enables keyboard to allow employees to type in their badge id, job number, or flat dollar amounts. Time AM/PM – allows you to set the clock to a 12 or 24 hour clock. Validate Employee - after swiping, the setting will check that the employee is part of that company. Prompt In/Out - allows the employee to select that their punch is an in or out punch. 1 is IN, 2 is OUT. Beep on Swipe OK – enables a beep at the clock on an employee’s punch being recognized by the clock. Enable Job Costing – enable the checkbox to allow clock to prompt for job costing functionality. Also need to choose Job Costing (Tree). Job Costing (Tree)- choose cost center tree that you will be prompting employees for on the device, using the drop down to select the appropriate tree. Please see SY-715 Setup Instructions for further information regarding job costing on the SY-715. Job Costing Prompt – allows you to display specified message on the clock when Enable Job Costing is enabled. Badge Length - how many digits the clock will read on the barcode. Example - If you only use 10 digits then 10 should be added into this field. Badge Offset - number of digits from the left of the badge # that the clock is told to ignore. Example - the actual badge length is 20 digits, but the clock should only read the last 14 digits, therefore the offset in this case would be 6 digits. 0 0 0 0 0 1 2 3 4 5 6 7 7 6 5 4 3 2 1 Badge Prepend - a specified set of numerical digits, which the system assumes precede an employees badge ID. Disable IN/OUT/Swipe – disables the use of prompting and swiping when enabled. Collect Money - enables the entering of flat dollar amounts. (Example - $100.00 would need to be entered as 10000 and the system assumes the last 2 digits are cents) Money Prompt – allows you to display specified message on the clock when Collect Money is enabled. Money Store As - allows you to specify the pay category to which the dollars are assigned. Check Schedules - allows you to restrict an employee from punching if prior to their scheduled time. Not Scheduled Message – allows you to display message on clock display for an employee who punches outside of their scheduled time. Requires Check Schedules to be enabled. F1 Function (Extra Pay): a. Enabled – checkbox needs to be enabled for use of the F1 key for Extra Pay. b. Badge Prompt – allows you to display a specified message on the clock when the F1 Function is enabled and pressed. c. Amount Prompt – allows you to display a specified message to request the employee for amount to be entered as Extra Pay. d. Store As – allows you to choose an Extra Pay Category to choose from a dropdown to tie the dollar amount employees enter at the clock level when F1 is enabled. F2 Function (Open Relay): a. Enabled – checkbox needs to be enabled for use of the F2 key for Open Relay. b. Badge Prompt – allows you to display specified message on the clock when the F2 Function key is enabled and pressed. F3 Function (Change CC): a. Enabled – checkbox needs to be enabled for the use of the F3 key for changing cost center / job costing. b. Badge Prompt – allows you to display specified message for badge prompt on the clock when the F3 Function key is enabled and pressed. c. CC Prompt – allows you to display specified message for cost center change on the clock when the F3 Function key is enabled and pressed.
35
4. Click the button. 5. In the Middleware Device Settings window, you will now see that the device has been added.
4. Click the checkbox next to the device’s name to enable the device. The Functions button will appear, listing the following options when clicked. -
-
Sync Time - synchronizes clock time with server time. Ping - allows the Middleware to ping the IP address of the clock and automatically enters the results of the ping test into the log files. Trace Route - allows the Middleware to trace route the IP address of the clock and automatically enters the results of the trace route into the log files. Get Status - retrieves an updated status of the device and enters the results in the log file. Clear Buffer - will remove stored punches from the device. Reset Buffer - takes all the stored punches that were read and makes them unread. Upload Employees - forces the upload of employees to the clock. Upload Codes - forces the upload of codes to the clock – sends external Ids to the clock (i.e. cost centers) Upload Settings - forces the upload of settings on the Middleware to the clock. Reprogram - do not touch unless instructed to do so by your time and attendance provider. Upload Bells - forces the upload of bells to the clock.
NOTE - See SY-760 & 765 Initial Setup Instructions on next page.
36
Sy-760 & 765 Setup Instructions **Please have the following information ready regarding your network: Subnet Mask, IP Address, & Gateway Address. 1. The Network cable should be plugged into the output that has "NET" printed above it. 2. Press [Up] and [Down] arrows (right of display) simultaneously six times. 3. The screen will display the version and date. Press Enter. 4. The screen will display: ADJUST RTC (N/Y). By default ‘N’ will be selected, press Enter. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press Enter. 5. The screen will display: BAUDRATE: 19200. By default ‘19200’ should be selected, press Enter. If ‘19200’ is not selected, press [Out] to scroll through the options. Once ‘19200’ is selected, press Enter. 6. The screen will display: STATION ID: 00. By default ‘00’ should be selected, press Enter. If ‘00’ is not selected, press [Out] to scroll through the options. Once ‘00’ is selected, press Enter. 7. The screen will display: MODEM RINGS: N. By default ‘N’ should be selected, press Enter. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press Enter. 8. The screen will display: NETWORK (N/A/B): B. By default ‘B’ should be selected, press Enter twice. If ‘B’ is not selected, press [Out] to scroll through the options. Once ‘B’ is selected, press Enter twice. 9. Press [Down] until you get to Parameters. Press Enter twice. 10. The screen may display one of the following messages: - Display: POLLING INTERVAL: enter all zeros and press Enter. - Display: POLLING (Y/N): By default ‘N’ should be selected, press Enter twice. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press Enter twice. 11. The screen will display: MAC SEND (Y/N): N By default 'N' should be selected, press Enter twice. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press Enter twice. 12. The screen will display: MY IP ADDRESS:, enter the IP Address that you wish to assign and press Enter. 13. The screen will display: GATEWAY ADDRESS:, enter your Gateway Address and press Enter. 14. The screen will display: REMOTE ADDRESS:, enter all zeros and press Enter twice. 15. The screen will display: SUBNET MASK:, enter your Subnet Mask and press Enter. 16. The screen will display: MY PORT: 03734. By default ‘03734’ should be selected, press Enter twice. If ‘03734’ is not selected, punch in the numbers and press Enter. 17. The screen will display: HOST PORT:, enter 03734 and press Enter. 18. The screen will display: DISCONCT SEC: 5. By default ‘5’ should be selected, press Enter. If ‘5’ is not selected, press [5] and press Enter. 19. The screen will display: DHCP (Y/N): N. By default 'N' should be selected, press Enter twice. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press Enter twice. 20. The screen will display: Save Parameters > V: press Enter. 21. The screen will display: PLEASE WAIT… The device will prompt you to “Press Enter key.” 22. The screen will display: Network Init: OK. Press Enter. 23. The screen will go back to its default screen, displaying the version and date. The process has been completed. 37
NOTE - Network cable should be plugged into the output which has word "NET" printed on the buttons F1, F2, F3, F4 are disabled. How to Job Cost on SY-760 & 765: 1. Device should read Swipe Card, once you swipe; you should be prompted with Enter Job. 2. Enter the job number you are punching into. Press Enter. 3. If you are not switching jobs, do not enter a job number and press Enter. The system will assume you are punching into your default job.
NOTES -
38
Connecting Synel – 777 / IP65 to Middleware
1. Go to Middleware and click on
.
2. In The Device Settings window enter in the Name, Time Zone, and Type of Device.
3. You will then view the following settings, which need to be configured on the device -
39
-
IP - enter in an available IP on your network, which can be assigned to the SY-715. Port - by default should be 3734. Check Interval (Sec) - the rate at which the Middleware will update and pull information from the device. Update Times (hh:mm, hh:mm) - allows you to schedule the time(s) when the clock will update, if disabled the clock will update on it’s own schedule. Card Type - the type of card used to swipe. Example - barcode, magnetic, proximity. Card Length - should be 20 by default. Enable Keyboard - enables keyboard to allow employees to type in their badge id, job number, or flat dollar amounts. Validate Employee - after swiping, the setting will check the employee is part of that company. Prompt In/Out - allows the employee to select that their punch is an in or out punch. 1 is in, 2 is out. Job Costing - enables job costing on the device, using the drop down to select the appropriate tree. Please see SY-777 IP 65 setup instructions for further information regarding job costing. c.
Badge Length - how many digits the clock will read on the barcode. Example - If you only use 10 digits then 10 should be added into this field. d. Badge Offset - number of digits from the left of the badge # that the clock is told to ignore. Example - the actual badge length is 20 digits, but the clock should only read the last 14 digits therefore offset in this case would be 6 digits.
0
0
0
0
0
0
1
2
3
4
5
6
7
7
6
5
4
3
2
1
40
-
4. Click the
Badge Prepend - a specified set of numerical digits the system assumes, precede an employees badge ID. Collect Money - enables the entering of flat dollar amounts. Example - $100.00 would need to be entered as 10000 and the system assumes the last 2 digits are cents. Money Prompt - what is displayed to the users who are collecting money. Example - Enter Tips. Money Store As - allows you to specify the pay category to which the dollars are assigned. Check Schedules - allows you to restrict an employee from punching if prior to their scheduled time.
button.
NOTE - See the SY-777 IP65 Setup Instructions on the next page.
41
SY-777 / IP65 Setup Instructions NOTE - Please have the following information regarding your network ready - Subnet Mask, IP Address, & Gateway Address
1. Press [Up] and [Down] yellow arrows (right of display) simultaneously six times. 2. The screen will display the version and date. Press [ ]. 3. The screen will display - ADJUST RTC (N/Y). By default ‘N’ will be selected, press [ ]. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [ ]. 4. The screen will display - BAUDRATE - 19200. By default ‘19200’ should be selected, press [ ]. If ‘19200’ is not selected, press [Out] to scroll through the options. Once ‘19200’ is selected, press [ ]. 5. The screen will display - STATION ID - 00. By default ‘00’ should be selected, press [ ]. If ‘00’ is not selected, press [Out] to scroll through the options. Once ‘00’ is selected, press [ ]. 6. The screen will display - MODEM RINGS - N. By default ‘N’ should be selected, press [ ]. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [ ]. 7. The screen will display - NETWORK (N/A/B) - B. By default ‘B’ should be selected, press [ ] twice. If ‘B’ is not selected, press [Out] to scroll through the options. Once ‘B’ is selected, press [ ] twice. 8. The screen may display one of the following messages: - Display - POLLING INTERVAL - enter all zeros and press [Enter]. - Display - POLLING (Y/N) - By default ‘N’ should be selected, press [Enter] twice. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [Enter] twice. 9. The screen will display - PLEASE WAIT… If the steps were done correctly, the device will prompt you to “Press [ ] key.” If you get an error message, please repeat steps 1 - 8. 10. The screen will display - MAC SEND (Y/N) - N By default 'N' should be selected, press [ ] twice. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [ ] twice. 11. The screen will display - MY IP ADDRESS -, enter the IP Address that you wish to assign and press [ ]. 12. The screen will display - GATEWAY ADDRESS -, enter your Gateway Address and press [ ]. 13. The screen will display - REMOTE ADDRESS -, enter all zeros and press [ ]. 14. The screen will display - SUBNET MASK -, enter your Subnet Mask and press [ ]. 15. The screen will display - MY PORT - 03734. By default ‘03734’ should be selected, press [ ]. If ‘03734’ is not selected, punch in the numbers and press [ ]. 16. The screen will display - HOST PORT -, enter all zeros and press [ ]. 17. The screen will display - DISCONCT SEC - 5. By default ‘5’ should be selected, press [ ]. If ‘5’ is not selected, press [5] and press [ ]. 18. The screen will display - DHCP (Y/N) - N. By default 'N' should be selected, press [ ] twice. If ‘N’ is not selected, press [Out] to scroll through the options. Once ‘N’ is selected, press [ ] twice. 19. The screen will display - PLEASE WAIT… The device will prompt you to “Press [ ] key.” 20. The screen will go back to its default screen, displaying the version and date. The process has been completed. NOTE - Network cable should be plugged into the output which has word "NET" printed on the buttons F1, F2, F3, F4 are disabled.
NOTES -
42
Configuring and Connecting MacSema to Middleware NOTE – 64-Bit operating systems are not supported by the Middleware when using any modem, USB or serial device.
1. When setting up the device (i.e. plugging in power supply and USB port), make sure you Add New Hardware when you are prompted. 2. When the dialog box appears click on Continue Anyway. If this is not done the first time you add the device, you will not be prompted to add new hardware again and the device will not be recognized in the Middleware. 3. If device is not recognized in Middleware then unplug the device from the USB port, and (on Windows) go to Control Panel > System > Hardware > Device Manager > Universal Serial Bus controllers and delete the icon with an exclamation point and plug the USB port back in. 4. Go to the Middleware and click on
.
5. In The Device Settings window enter in the Name, Time Zone, and Type of Device.
6. You will then view the following setting, which needs to be configured -
43
-
-
Check Interval (Sec) - the rate at which the Middleware will update and pull information from the device. Job Costing - enables the ability to change cost centers on the clock. Enable Sound - enables or disables sound from the cradle. Upload Codes - forces the upload of codes to the clock. Code Matching Rules a. * any number of characters (alpha, numeric) - Example - 3* would match any barcode starting with the number 3 Example - 3*1 match any barcode starting with 3 and ending with 1. b. > any number of digits - starts with a digit, does not have to end with a digit Example - >A would match any barcode starting with digits and ending in A. c. ? any single character - Example - ??? would match any barcode with 3 letters. d. # a single digit - Example - ### would match any barcode with 3 digits. e. @ a single letter (a-z) - Example - @ 22 would match any barcode that starts with a letter. Advanced Init Options - allows you to mark certain types of barcodes either as employee or job code. Barcodes are based on a pattern of numbers. Example - every barcode that starts with 1 will put in code matching rule 1*. Every barcode that starts with a letter will be @*. Please contact your Application Specialist for assistance with the code matching functionality.
7. Click the button. 8. In the Middleware Device Settings window you will now see that the device has been added.
9. Click the checkbox next to the device’s name to enable the device. The Functions button will then appear, allowing you to configure the IP.
44
10. Click the Scan button. 11. All Devices should appear under the Stations side of the window -
The first digit stands for the Cradle. The second digit following the ( . ) stands for the device. In the example above, only one MacSema device is present.
12. Click the Select All checkbox. 13. Click the
button.
14. Click the
button.
NOTE - Only one MacSema Device is needed under the Devices window in Middleware. See MacSema Instructions on next page.
45
MacSema Setup Instructions The MacSema cradle charges the device as well as communicates with Time and Attendance System. Place the device in its cradle at the end of each day to upload employees, jobs, punches and obtain program updates. NOTE - To see if the MacSema station is communicating with Middleware, open the Middleware and check the log box on the bottom for Engine_GetSerialNumber(0)=1,00XXXXXX. The X’s would be the serial number on the bottom of the station. Key Overview Listed below is an overview of the key functions. NOTE - to activate numeric keys you must hold down [SHIFT].
Shif t Sca n
1 Mor e 6
2 Job 7 Hom e
Shift More or [1] Job or [2] Clk or [3] Emp or [4] Del or [5] Scan ☼ or [6] Home or [7] ↓ or [8] ↑ or [9] Enter or [0]
3 Clk
4 Em p
8
9 ↓
↑
5 Del 0 Ente r
activates numeric keys current device settings changes job mode changes clock mode clocks employee in or out cancels or deletes activates scan mode no function in current setup review current device status scroll down scroll up select
Home Screen The MacSema device displays a current job and clock mode (in or out). 1. Press [7] to view current status of device. 2. When scanning EE badge, device will record punch with currently selected job and clock mode. To Review Current Device Settings 1. Press [1] to toggle between the following - Device Information - Firmware version and Device ID. - Screen contrast settings - press [8] or [9] to edit. - Battery Life. Modes Punches and device(s) can be entered by either scanning or entering manually. You will hear a “beep” upon successful completion of a change or punch.
46
To Change Job Mode By Scanning 1. Press [SCAN] and scan In Job Barcode. Manually 1. Press [2]. 2. Scroll through jobs using [8] or [9]. 3. Press [5] to cancel. 4. Press [0] to change job.
To Change Clock Mode By Scanning 1. Press [SCAN] and scan In or Out Barcode. Manually 1. Press [3]. 2. Scroll through clock modes (in, out) using [8] for up or [9] for down. 3. Press [5] to cancel. 4. Press [0] to change clock mode.
To Clock Employee In or Out NOTE - If an employee is not enrolled on the device, the punch will still save and upload into Time and Attendance system. By Scanning 1. Press [SCAN] and scan in Employee Badge. By Scrolling 1. Press [4]. 2. Scroll through employees using [8] for up or [9] for down. 3. Press [5] to cancel. 4. Press [0] to clock in or out. Manually Entering Employee Number 1. Press and hold [SHIFT]. 2. Enter [Employee Number]. 3. Release [SHIFT]. 4. Press [ENTER] to clock in or out, depending on current mode of device. 5. To backspace, release [SHIFT] and press [5]. To Review Punches 1. Press [8] or [9] to scroll through recorder punches. 2. Displays punch time, job, in/out, employee name and badge ID. NOTE - Barcode value for clock in = 01 and clock out = 02.
47
NOTES -
Configuring the Web Clock
1. Within Middleware, under the Devices window click on
button.
2. In The Device Settings window enter in the Name, Time Zone, and Type of Device.
3. You will then view the following setting, which needs to be configured -
48
-
Title - enter your Company Name. Web Server Port - enter the server port that you are going to use. To Punch Require - select whether a punch will require a Username or a Badge ID. Check the Password checkbox if you will require an employee to use a password when clocking in. Specify In or Out - allows you to specify on the web clock if your punch is an in punch or out punch. Display Clock - select whether you want the clock to display in the upper right hand corner. Clock Size - enter the font size you would like the clock to be. Message Time Out (Sec) - enter for how long you want the Valid or Invalid punch message to display. Message - enter a message that will be displayed to your employees upon clocking in or out. Example Welcome.
4. Click the
button.
NOTE - Open your web browser and type http://localhost:Web_Server_Port/. From any computer in the local area network and you should be able to clock in or out. All punches will be saved in the Middleware and forwarded to timesheets when an Internet connection can be made.
49
Configuring and Connecting VeriFone Tranz 330 and 380 to Middleware
NOTE - This device should be enabled only if it will be dialing into an external server. Middleware is ONLY required to configure the device if using a computer modem. If using a modem, 64-Bit computers are not compatible with the Middleware.
1. Go to Middleware and click on . 2. In the Device Settings window enter in the Name, Time Zone, and Type of Device.
3. You will then view the following settings, which need to be configured -
1. Com Port - on which port the modem was installed. Example - COM3 2. Modem Init String - any number and/or symbol (*,#) that must be dialed prior to the telephone number. 50
4. Click Add Device.In the Middleware Device Settings window, you will now see that the device has been added. 5. Select the checkbox next to the device name to enable the device. Configuring VeriFone Tranz 330 and 380 within Admin Account
1. Within your Admin Account, go to Maintenance > Hardware > VeriFone Installations 2. Click on the New Terminal button on the navigation bar to add a new Tranz 330 or 380 terminal. The following screen will display:
51
•
Company: the name of the company that will be using the device. You can click on the lookup icon to select a company
•
Serial #: the serial # of the device, which can be located on the back of the device.
•
Name: the name of the device, for example, “Breakroom Clock.”
•
Time Zone: select the time zone for this device.
•
Phone to Dial: the phone number the device will dial to send punches to the central servers. The number will be 19087223672. If the client needs to dial a “9” or any other digit when dialing out, you will need to include that digit in front of the phone number. Example: 919087223672
•
Dial Time From / To: timeframe for the clock to dial into the servers. We recommend choosing 3 separate dial-in times. These timeframes should be set for when the clock will not be in use.
•
Enable Keyboard: enables the use of the keypad on the device.
•
Prompt In/Out: when enabled, will prompt the employee to press ‘1’ to punch In and ‘2’ to punch Out.
•
Validate Employees: will validate an employee’s badge ID when punching. When enabled, the badge ID should be 4 digits in length.
•
In Key Pressed: message that will display on the device when an employee punches in or presses the In key. This message will be shown even if the Prompt In/Out checkbox is not enabled.
•
Out Key Pressed: message that will display on the device when an employee prompts the device for an Out punch. This will only be shown if the Prompt In/Out checkbox is highlighted.
•
Swipe OK: message that will display on the device when an employee’s swipe is accepted into the device.
•
Invalid Badge Used: message that will display when an unrecognized badge / swipe card is used to punch In/Out.
•
Invalid Key Pressed: message that will display when an invalid key is pressed.
•
Card Swiped with In/Out Enabled: message that will display to warn an employee to press for an In punch or for an Out punch after swiping a card. The Prompt In/Out checkbox needs to be enabled to use this feature.
•
Cost Center Change: enables the ability to change cost centers (i.e. departments) during the day by clocking In/Out, using up to three levels of cost centers. The user will be prompted in the order listed here (#1 - #3).
•
Cost Center Tree to Use: allows you to choose between the lists of enabled cost center trees that are available for an employee to change cost centers.
•
Input Type: allows you to choose between the different types of input methods for the cost center – Numeric or Alphanumeric.
•
Minimum Length: minimum length of digits of the cost center ID to be entered at the clock.
•
Maximum Length: maximum length of digits of the cost center ID to be entered at the clock.
•
Prompt Message: message to be displayed when changing cost centers.
52
Verifone Tranz 330 and 380 Reload Instructions **If you are reprogramming a device already in use, you will want to upload the punches on the device prior to reprogramming by pressing [FUNCTION] [ 9 ] to transmit. Prior to programming the device, you will need to find out: •
Do you need to dial “9” or any other digit before calling out?
•
Does your telephone company require you to dial a “1” when dialing long distance numbers?
•
Does any other device/fax/phone utilize the same line as this VeriFone Terminal?
1. Before you begin, make sure the device is connected to a phone line and that the phone line is able to dial out. Please also make sure that the device has been added to the Verifone Installations within the Admin account. 2. Clear the terminal by holding down [ * ] and pressing [CLEAR]. 3. You will then be prompted to enter a password, which is: -
[ 8 ] [ALPHA] [ 0 ] [ALPHA] [ 8 ] [ALPHA] [ 5 ] [ 3 ] [ 6 ] [ 1 ] [ 0 ] [ 4 ] [ 1 ] [ALPHA] [ENTER]
4. If the terminal does not display SUCCESSFUL, you must try again. 5. Next, press [ENTER]. FUNCTION? will be displayed. Press [ 0 ]. 6. The screen will then display DOWNLOAD? Press [ENTER]. 7. The screen will now display DOWNLOAD PHONE NUM? Enter [1] [9] [0] [8] [7] [2] [2] [3] [6] [7] [2] and press [ENTER]. If “9” is required when dialing out, please enter [9] in front of the telephone number. 8. The screen will display SERIAL NUMBER? This is located at the bottom of your device. Enter the Serial Number, and press [ENTER]. This should be a nine digit number that does not include dashes. 9. The screen will display APPLICATION ID? Enter 57922 and press [ENTER]. 10. The screen will then display DNLD SPEED? Press [ 2 ] then [ENTER]. The device will then dial and start downloading the program. This process may take several minutes. 11. If successful, when the download is complete, the screen will display DOWNLOAD DONE briefly, and then display current day, date and time. -
If you receive a different message, please verify that the phone line is working properly and repeat entire reload process to ensure you entered everything correctly. If you still receive an error, please contact an Application Specialist.
12. Finally, you must download accounts, by pressing [FUNCTION] [ 1 ] or [FUNCTION] [ 9 ] to transmit. -
This step only needs to be done with initial reload of device. The device will operate in batch mode and you do not need to download accounts or upload punches unless there is an exception.
Badge IDs will need to be created in the Employee Profiles prior to punching. Please allow the device to perform a Full System Update (which occurs automatically per the Dial From / To times in the Verifone Installation) for the badges to be sent to the device.
53
Other Functions 1. To review punches, press [FUNCTION] [ 2 ]. This allows you to view punches as a row of numbers, which are badge ID, date of punch, and time of punch. 2. To display badge IDs, press [FUNCTION] [ 3 ]. To scroll through IDs, press [ENTER].
To Change Phone Number on Device 1. Press [FUNC] [8]. 2. You will be prompted with ENTERPASS, enter [1] [ALPHA] [ALPHA] [6] [6] [8] [3] [1], then [ENTER]. 3. You will be prompted with STORE WHAT?, enter [1] [0] [0], then [ENTER]. 4. You will be prompted with 0100, enter the following phone number, (with 9 in front if necessary): [1] [9] [0] [8] [7] [2] [2] [3] [6] [7] [2] then [ENTER]. 5. You will be prompted with STORE WHAT?, press [ENTER].
To Recall Phone Number on Device 1. Press [FUNC] [7] 2. You will be prompted with RECALL WHAT? 3. Enter [1] [0] [0] and press [ENTER] to display the phone number displayed on device. NOTES -
54
Configuring Opticon Scanner to Middleware NOTE – 64-Bit operating systems are not supported by the Middleware when using any modem, USB or serial device.
1. Open the Opticon USB driver file (optousb.eee) provided by your Application Specialist. The following window will appear -
2. Click OK to save the file on your desktop. Rename the file optousb.exe then click Save. You will then see the following icon on your desktop:
3. Double click on the optousb icon to begin the execution. The following window will appear -
55
4. Click on the Extract button to install the Opticon USB driver. Follow the next steps of the installation Wizard. 5. Connect the scanner to the USB port on your computer. You will hear a beep when the connection has been made. NOTE - If you receive a pop up notification on the taskbar indicating the port number when you connect the Scanner to your computer, please skip steps 6 through 8. 6. Click on the Start menu located at the bottom left hand side of your screen. Scroll up to Settings and then click on Control Panel. 7. Click on the System Icon. You will then see the following window:
56
8. Click on the Hardware tab. Then click the Device Manager. You will see a list of devices on your computer. 9. Scroll down until you find Ports (COM & LPT). Click on the plus sign to view what port the Barcode Scanner is on. 10. Within Middleware, confirm the port the Barcode Scanner is using is the Com Port listed in the Settings of the Opticon 2001. The Modem Baud should be 9600.
57
11.
Scan a user barcode. The following window will appear indicating the user was clocked in/out successfully:
NOTES -
58
Connecting ZK Software T4 to Middleware
. 1. Go to Middleware and click on 2. In The Device Settings window enter in the Name, Time Zone, and Type of Device.
3. You will then view the following settings, which need to be configured:
-
Device IP - enter the IP Address. Device Port - 4370 Local Port – 4371 (NOTE – local port needs to be different for each clock if installing multiple. i.e. 4371, 4372, etc.) Check Interval (Sec) - 120 Update Times (hh:mm, hh:mm) - allows you to schedule the time(s) when the clock will update, if disabled the clock will update on it’s own schedule. Enable Voice - OPTIONAL; creates a voice to explain actions. Prompt In/Out – OPTIONAL; when enabled, will need to press Up arrow for In and Down arrow for Out. Click on Save Settings. 59
4. In the Middleware Device Settings window, you will now see that the device has been added -
5. Click the checkbox next to the device’s name to enable the device. The Functions button will appear, listing the following options when clicked:
-
Sync Time - synchronizes clock time with server time. Ping - allows the Middleware to ping the IP address of the clock and automatically enters the results of the ping test into the log files. Trace Route - allows the Middleware to trace route the IP address of the clock and automatically enters the results of the trace route into the log files. Get Status - retrieves an updated status of the device and enters the results in the log file. Restart - restarts device. Update Settings - forces the update of settings on the Middleware to the clock. Clear All Users - clears all the users in the system. Remove Employee - removes an employee from device. Enter the ID# of employee in box to the right of it.
NOTE - See ZK Software T4 Initial Setup Instructions on next page.
60
Initial Setup Instructions for ZK Software T4 NOTE: Please have the following network information available - Subnet Mask, IP Address, & Gateway Address. When using more than (1) T4 device on the same network, you will need to use a different Local Port within the Middleware. For example, 1st T4 - 4371, 2nd T4 - 4372, 3rd T4 - 4373, etc. Setting IP and Enrolling an Admin User on Device 1. Plug in the power supply and Ethernet cable into bottom of device. 2. Press the Menu button on the device, then scroll down to Options and press OK - Scroll down to Comm Opt - press the OK button st a. The first option will be IP Addr, press the OK button. Enter your IP Address in this area. (I.E. enter 1 three numbers then press the down button on the device to enter the next three numbers, etc.) st b. Next scroll down to NetMask and press the OK button. Enter the Subnet Mask in this area (I.E. enter 1 three numbers then press down button etc.) c. Next scroll down to Gateway and press the OK button. Enter the Gateway Address in this area (same as before). d. Press the ESC button on the device and then press the OK button to Save the Comm Opt. Press ESC button to return to Main display. Employees MUST have an Employee Information Profile with Badge ID less than 65000 in the system prior to enrolling them on the clock. If the Badge ID does not match what is listed in the system, the employee’s fingerprint will be removed from the clock. 3. Next press the Menu button again and press OK on User Manage. 4. Scroll down to Enroll Admin and press OK (anyone enrolled as an administrator can enroll employees and access the menu options). 5. Next choose what option you would like to use to Enroll Admin: - Enroll FP - to enroll just the fingerprint of admin. - Enroll Pwd - to enroll just a password of admin. - FP & Pwd - to enroll both the fingerprint and password of admin. 6. Next the screen will read Admin Accredit with the word Admin highlighted, press the OK button. 7. The next screen will read New Enroll - User ID with 00001 highlighted. Please enter the employee or badge ID of the user being enrolled. 8. The following screen will read New Enroll with the ID number below it, place finger on the reader (make sure finger is centered and fingerprint is flat) when prompted. You will be asked to place your finger three times. 9. Then the New Enroll screen will appear, press the OK button on the device and then press OK again on the next screen if you wish to add another admin (Continue?), otherwise press the ESC button until you reach the main screen that reads Welcome and the current time and date. 10. To test, press the Menu button and place the finger that you scanned into the device onto the Finger-Print (FP) reader to access the menu area and add more employees. Each device can have multiple users with Admin rights registered, but each clock can only have one Supervisor enrolled at a time. Admins have access to enrolling users and some options, while Supervisors have access to everything. If employees are clocking into multiple sites, the employees will only need to be registered into one clock. The template is then sent through the Middleware to the time and attendance system where it is stored. These devices have the ability to do 1 level of job costing; however, we do not recommend the use of job costing at this time, as it has been inconsistent in the past. – we do not support this functionality. Enrolling Fingerprints for New Employees Only Supervisors, Admins, and Enrollers can add new employees to the device. 1. Press the Menu button and have Admin place their fingerprint in the reader. 2. Next press the OK button on User Manage and again on Enroll User. 3. Then you will be prompted to Enroll FP, Enroll Pwd., and Enroll FP & Pwd. Choose Enroll FP and press the OK button. 4. Next, you will be prompted with New Enroll?, press the OK button. 61
5. Then you will be prompted for a UserID. Enter the employee’s Badge ID number from the system, then press OK. 6. The employee will then be prompted to place their finger on the reader to be read three times. If the message “Input Again” is displayed, the employee will be prompted to place their finger on the reader three more times. After it is accepted press OK to save. 7. Press Esc at the “New Enroll Continue?” prompt 8. Continue pressing Esc 3 more times to exit the menu completely. Enrolling Additional Fingerprints for Employees Already Enrolled at the Clock (Back up Enroll) This allows users to add more than one fingerprint to be registered to the device. 1. Press the Menu button and have Admin place their fingerprint in the reader. 2. Next press the OK button on User Manage and then Enroll User. 3. Then, you will be prompted to Enroll FP, Enroll Pwd, and Enroll FP & Pwd. Choose the Enroll FP and press the OK button. 4. Next, you will be prompted with New Enroll?, press the ESC button. 5. Then, you will be prompted with UserID. Enter the ID of the user you want to backup and press the OK button. 6. The employee will then be prompted to place their finger on the reader to be read three times, after it is accepted press OK to save. 7. If you would like to enroll an additional fingerprint for this employee (up to 10 can be enrolled), press OK at the “Backup Enroll Continue?” prompt, then go back to step #5. If you are finished enrolling fingerprints for this employee, press Esc at the “Backup Enroll Continue?” prompt. 8. Press Esc at the “New Enroll Continue?” prompt 9. Press Esc 3 more times to exit the menu completely The reader will sometimes say “Please Try Again” if the finger is not placed exactly on the scanner. If this happens and the user has been enrolled into the device, just reapply fingerprint on the reader until you receive a “Thank You”. If an employee is having a problem with being accepted by the device, please have them enter in their badge number on the clock, press the OK button, and then press their finger to the reader. This tells the device to look at a certain profile for a match instead of scanning through all profiles. Establishing a Password for an Employee Employees can be given the option of entering a password instead of using their fingerprint to clock in. To establish a password for an employee, use the following steps at the clock: 1. Press Menu, then have administrator place finger on reader 2. Press OK to select User Manage 3. Press OK to select Enroll User 4. Select Enroll Pwd, then press OK 5. At the “New Enroll?” prompt, hit Esc for an employee already set up in the clock or OK for a new employee 6. Enter the employee’s Badge number, then press OK 7. Enter a 4 digit password, then press OK 8. Re-enter the 4 digit password, then press OK 9. Press OK to save the password 10. Press Esc at the “Chg Password Continue?” prompt 11. Press Esc at the “New Enroll Continue?” prompt 12. Press Esc 3 more times to exit the menu completely Performing a Cold Boot 1. Press 9999 (UP Arrow) 8888 (UP Arrow)- a number will appear. 2. Add up the number to get the sum of its digits (write down number since it is only displayed for 3 sec.) 3. Then enter ‘7’ (first digit of number or 0) ‘0’ (last digit of number), then press the UP arrow and then the Menu button. Example - if the number is 54321, the sum would be 15, so you would enter 7105 and then press the Up arrow followed by the Menu button. The device does not allow for much time in between steps; if there is a long pause, you must start over. 62
T4 Usage Instructions Clocking In Using a Fingerprint To clock in using a fingerprint, use the following steps: 1. Place a finger on the reader (any finger that has been registered can be used) 2. Verify that the fingerprint was read successfully: a) If the fingerprint was read successfully, the clock will beep once, the green light will be lit and the employee’s last name, ID number and the message “Verified” will be displayed b) If the fingerprint was not read successfully, the clock will beep twice, the red light will be lit and the message “Please Try Agn.” will be displayed. The employee will need to try again using either the same finger or another registered finger Note: Refer to the instructions in the “Proper Finger Placement” section Clocking In Using a Password To clock in using a password, use the following steps: 1. Enter their ID, then press OK 2. Enter their password, then press OK 1. Verify that the password was entered correctly: c) If the password was entered correctly, the clock will beep once, the green light will be lit and the employee’s last name, ID number and the message “Verified” will be displayed d) If the password was not entered successfully, the clock will beep twice, the red light will be lit and the message “Error Pwd” will be displayed. The employee will then be prompted to enter their password again Clock Usage Recommendations 1. If an employee is having trouble getting the clock to read his/her fingerprint, try one of the following methods: a) Have them enter their employee ID number before placing their finger on the reader b) Have them rub their finger on their palm (this will remove dry skin) c) Have them wash their hands (moist fingerprints are much easier to read) NOTE - Refer to the instructions in the “Proper Finger Placement” section 2. If an employee has index fingers that are too large for the fingerprint reader, try enrolling their pinky fingers 3. If an employee has very small index fingers, try enrolling their thumbs Lowering Tolerances for Fingerprint Matching In cases where a high percentage of employees are having trouble getting the clock to read their fingerprints, the tolerance settings can be lowered in the clock configuration using the following steps: 1. Press Menu, then have administrator place finger on reader 2. Select Options, then press OK 3. Select System Opt, then press OK 4. Select Adv Option, then press OK 5. Select Match Thr, then press OK 6. Use the down arrow to change the setting from 35 to 25, then press OK 7. Select 1:1 Thr, then press OK 8. Use the down arrow to change the setting from 15 to 10, then press OK 9. Press Esc 10. Press OK to save the changes 11. Press Esc 3 times to exit the menu
63
Proper Finger Placement The finger should always be placed flat (not at an angle) on the fingerprint reader and should be as close as possible to the center.
CORRECT
If the finger is placed vertical (not flat) or offset on the reader, the reader may not recognize the fingerprint.
INCORRECT
If the finger is placed at an angle or too low on the reader, the reader may not recognize the fingerprint.
INCORRECT
64
Maintenance Cleaning From time to time, the optical platen, the keypad and display window require cleaning. Since working environments differ, it is not possible to define when exactly cleaning should be performed. The following is a suggested guide: Item Keypad and display window Optical platen
Cleaning Frequency Clean when visibly dirty and hard to read. Do not over clean. The platen is designed to work under greasy or dirty conditions. However, do clean if the platen is obscured or if users report deteriorating performance. See cleaning the Optical Platen below.
Cleaning the Keypad and Display To clean the keypad and display, use a soft paper tissue, which should be slightly damp.
65
Configuring Virtual Devices Connected to Middleware The following section provides detailed instructions for configuring and connecting devices that are connected to Middleware. The following devices are currently supported -
Upload Employees
-
Upload Time
-
Upload Accrual Balances
-
Time Off Taken
-
Upload Cost Centers
-
Upload Punches
-
Rate Table Upload
66
Upload Employees Please refer to page 9 for those using Middleware to sync employee demographics; we recommend using our secure server and port. 1. Go to Middleware and click on . 2. In The Device Settings window enter in the Name, Time Zone, and Type of Device:
3. You will then view the following settings, which need to be configured:
-
-
-
Company Short Name - enter the short name of your company. Upload Password - the password set for company name above. Can be configured within your Admin account under Maintenance > Companies > All System Companies, by clicking on the button. Within the Company Information screen, Upload Password can be set in the Available Functionality window. File Name - the location of the Employee Information file including file name. If file is located on the computer where Middleware is installed, then enter the specific path, for example - (C:\Time and Attendance\EE_Upload.csv). If the file is not located on the computer where Middleware is installed, then enter the name of the server of where it is located, for example - (\\officeserver\timeand attendance\EE_Upload.csv). File Type - the type of file you are importing, CSV, Excel, Excel CSV. Check Interval (Min) - the rate at which the Middleware will update and pull information from the device.
NOTES -
67
Upload Time 1. Go to Middleware and click on . 2. In The Device Settings window enter in the Name, Time Zone, and Type of Device:
3. You will then view the following settings, which need to be configured:
-
-
-
Company Short Name - the company name for which you are uploading information. Upload Password - the password set for company name above. Can be configured within your Admin account under Maintenance > Companies > All System Companies, by clicking on the button. Within the Company Information screen, scroll to the Available Functionality window to set the Upload Password. File Name - the location of the Time Off Taken file including file name. If the file is located on the computer where Middleware is installed, then enter the specific path, for example - (C:\Time and Attendance\EE_Upload.csv). If the file is not located on the computer where Middleware is installed, then enter the name of the Server where it is located, for example - (\\officeserver\timeand attendance\EE_Upload.csv). File Type - the type of file you are importing; CSV, Excel, Excel CSV. Check Interval (Min) - the rate at which the Middleware will update and pull information from the device.
NOTES -
68
Upload Accrual Balances 4. Go to Middleware and click on . 5. In The Device Settings window enter in the Name, Time Zone, and Type of Device:
6. You will then view the following settings, which need to be configured:
-
-
-
Company Short Name - the company name for which you are uploading information. Upload Password - the password set for company name above. Can be configured within your Admin button. Within account under Maintenance > Companies > All System Companies, by clicking on the the Company Information screen, Upload Password can be set in the Available Functionality window. File Name - the location of the Time Off Taken file including file name. If the file is located on the computer where Middleware is installed, then enter the specific path, for example - (C:\Time and Attendance\EE_Upload.csv). If the file is not located on the computer where Middleware is installed, then enter the name of the server of where it is located, for example - (\\officeserver\timeand attendance\EE_Upload.csv). File Type - the type of file you are importing; CSV, Excel, Excel CSV. Check Interval (Min) - the rate at which the Middleware will update and pull information from the device.
NOTES -
69
Upload Time Off Taken 1. Go to Middleware and click on . 2. In The Device Settings window enter in the Name, Time Zone, and Type of Device:
3. You will then view the following settings, which need to be configured:
-
-
-
Company Short Name - the company name for which you are uploading information. Upload Password - the password set for company name above. Can be configured within your Admin button. Within account under Maintenance > Companies > All System Companies, by clicking on the the Company Information screen, Upload Password can be set in the Available Functionality window. File Name - the location of the Time Off Taken file including file name. If the file is located on the computer where Middleware is installed, then enter the specific path, for example - (C:\Time and Attendance\EE_Upload.csv). If the file is not located on the computer where Middleware is installed, then enter the name of the server of where it is located, for example - (\\officeserver\timeand attendance\EE_Upload.csv). File Type - the type of file you are importing; CSV, Excel, Excel CSV. Check Interval (Min) - the rate at which the Middleware will update and pull information from the device.
NOTES -
70
Upload Cost Centers 1. Go to Middleware and click on
.
2. In The Device Settings window enter in the Name, Time Zone, and Type of Device:
3. You will then view the following settings, which need to be configured:
-
-
-
Company Short Name - the company name for which you are uploading information. Upload Password - the password set for company name above. Can be configured within your Admin account under Maintenance > Companies > All System Companies, by clicking on the button. Within the Company Information screen, Upload Password can be set in the Available Functionality window. File Name - the location of the Time Off Taken file including file name. If the file is located on the computer where Middleware is installed, then enter the specific path, for example - (C:\Time and Attendance\EE_Upload.csv). If the file is not located on the computer where Middleware is installed, then enter the name of the server of where it is located, for example - (\\officeserver\timeand attendance\EE_Upload.csv). File Type - the type of file you are importing; CSV, Excel, Excel CSV. Check Interval (Min) - the rate at which the Middleware will update and pull information from the device.
NOTES -
Upload Punches 1. Go to Middleware and click on . 2. In The Device Settings window enter in the Name, Time Zone, and Type of Device:
71
3. You will then view the following settings, which need to be configured:
-
-
-
Company Short Name - the company name for which you are uploading information. Upload Password - the password set for company name above. Can be configured within your Admin account under Maintenance > Companies > All System Companies, by clicking on the button. Within the Company Information screen, Upload Password can be set in the Available Functionality window. File Name - the location of the Time Off Taken file including file name. If the file is located on the computer where Middleware is installed, then enter the specific path, for example - (C:\Time and Attendance\EE_Upload.csv). If the file is not located on the computer where Middleware is installed, then enter the name of the server of where it is located, for example - (\\officeserver\timeand attendance\EE_Upload.csv). File Type - the type of file you are importing, CSV, Excel, Excel CSV. Check Interval (Min) - the rate at which the Middleware will update and pull information from the device.
NOTES -
Upload Rate Table 1.
Go to Middleware and click on
.
2.
In the Device Settings window enter in the Name, Time Zone, and Type of Device:
3.
You will then view the following settings, which need to be configured: 72
-
Company Short Name - the company name for which you are uploading information. Upload Password - the password set for company name above. Can be configured within your Admin
-
account under Maintenance > Companies > All System Companies, by clicking on the button. Within the Company screen, Upload Password can be set in the Available Functionality window. Information screen, Upload Password can be set in the Available Functionality window.
-
-
File Name - the location of the Time Off Taken file including file name. If file is located on the computer where Middleware is installed, then enter the specific path, for example - (C:\Time and Attendance\EE_Upload.csv). If file is not located on the computer where Middleware is installed, then enter the name of the server of where it is located, for example - (\\officeserver\timeand attendance\EE_Upload.csv). File Type - the type of file you are importing, CSV, Excel, Excel CSV. Check Interval (Min) - the rate at which the Middleware will update and pull information from the device.
NOTES -
FAQ (Frequently Asked Questions) Updating Middleware To ensure the most updated version of Middleware is being used, you can download the latest version using either of the following methods: 1. Open the Middleware Application and click the “Download Latest Version” button. This will send the appropriate files to the Middleware to upgrade it. The application will restart and open back up with the updated version. 2. Within your Admin account, click on the “View Middleware Installation” button (laptop with arrow icon) next to the company for whom you would like to upgrade. In this screen, select the checkbox next to the installation and click Download New Code at the bottom of the screen. This will remotely send the appropriate files to the Middleware application to upgrade. This process will take longer than the first option, as all of the files are being sent remotely.
Middleware Connectivity Troubleshooting Command Prompts to Use: NOTE - To get to the command Prompt, click Start > Run. Type in cmd, then press Enter. 1. ping [IP Address] – the basic troubleshooting tool for TCP/IP. It is used to determine whether basic TCP/IP connectivity has been established between the computer and device. In the CMD, type ping[SPACE]IP Address. For example, ping 10.11.12.25… a. Request Timed Out means that there is no communication between the computer and device on the network. Essentially, no packets should be lost in the ping (see picture below).
73
b. Reply from [IP ADDRESS] means that communication was received by the device to the computer on the network. 4 packets sent and received means that there is a full connection between device and computer (see picture below).
2. ipconfig – displays the current status of your network adapters. For example,
NOTE - If your computer indicates an IP address in the 169.254.x.x range, the DHCP server isn’t working.
74
3. ipconfig /all – displays all current TCP/IP network configuration values and refreshes Dynamic Host Configuration Protocol DHCP and Domain Name System DNS settings. For example,
4. java –version – displays the version of java that is running on the computer. For example,
75
Hardware Troubleshooting
HP Series 1. The only person with Supervisor rights in the clock has left the company, how do I enroll new employees and allow the new manager to have Supervisor rights? a. Login to the account as the System Administrator and go to Company > Employees > View/Edit. b. Click on the Edit Employee Information button next to the employee that should have full access to the menus on the clock (they will need to have a hand template in the clock). c.
In the Hardware Settings box, change the security level of the employee in the dropdown box to Security and then click Save.
d. Allow some time (15-20 minutes) for the Middleware to communicate the changes to the clock. e. Alternately you can perform a cold boot on the clock and then add a supervisor. The employees’ existing hand templates will be downloaded back into the clock when the Middleware communicates with the device. 2. The clock doesn’t allow anyone to punch in/out, how can I fix it? a. First, make sure the employee(s) punching have a hand template in the system by going to Company > Employees > View/Edit and check for a hand template in the Hardware Settings box. b. Second, try to perform a recalibration on the camera for the clock. A user with supervisor rights would need to access the back menu, then when it prompts ENTER PASSWORD press [1] and [ENTER]. Press the YES/# button on Recal? And take note of the specs that the display shows. (i.e. R = 0, C = 1, E = 100). c.
Third, check to see if other users can punch in/out of the clock. If it is just a few users having difficulty, you can set the Reject Threshold for those users. For example, if a user had a Reject Threshold of 100t hen any score they receive below 100 when punching would be accepted. This can be changed in the Edit Employee Information button under the Hardware Settings box.
3. I have the RSI HP1000, how many employees can the device hold? a. RSI HP50 can hold up to 50 users on the clock b. RSI HP1000 can hold up to 100 users on the clock c.
RSI HP3000 can hold up to 512 users on the clock but can be expanded through a memory upgrade
d. RSI HP4000 can hold up to 530 users on the clock but can be expanded through a memory upgrade
4. How does the HP1000 do job costing vs. the HP3000? a. The HP1000 can do one level of job costing by going into the Device Settings in the Middleware. b. Click on the dropdown box for Job Costing and choose one of the Cost Center Trees to use. c.
When this is enabled, the clock will prompt for ENTER DEPARTMENT after you enter in your ID and Hand Template. The user would enter in the department number and press ENTER. They would then receive their score.
d. The HP3000 can do up to 3 levels of job costing by enabling the F1 Function for the clock in the Device Settings located in the Middleware. e. There you can choose which Cost Center Tree to use, as well as how it is prompted on the clock. f.
To utilize the job costing feature, on the clock the user would have to press the F1 button located on the middle right of the keypad and then enter in the Department number. Or, on the HP1000, press the YES button.
NOTE - If there is still an issue, please note the steps it took to get to the error to help better troubleshoot the issue. 76
SY-715 1.
Why don’t my cards read on the device? a. In the Middleware, under card type is the correct type listed? For example, if you are using Magnetic cards with a Magnetic reader, but the type listed is Barcode, the device will not recognize the cards. b. The device will also not recognize any cards other than the ones that it is made to use. (i.e. barcodes will not work with Magnetic readers, and vice versa). c.
Another possible reason could be if Magnetic cards themselves were demagnetized. This could be caused by a magnetic environment; placing these cords too close to credit cards for an extended length of time, etc.
d. Also, please make sure that the bottom of the card (Barcode or Magstripe) is facing down on the reader when you swipe.
2.
The device is not being recognized by the Middleware, but I have them both configured correctly? a. Make sure the Ethernet cord is plugged into the middle port on the bottom of the device. b. Check the IP address in both, and try to ping it with/without the Ethernet cord plugged in. This will tell us if another device is competing with the Synel for connection.
3. What is the difference between “Tips” and “Extra Money” on these devices? How does that work? a. To enable “Tips,” check the Collect Money checkbox within the Middleware Device Settings for the Synel 715. b. You can also change the message that is shown on the display of the device in the Money Prompt field. c.
The Money Store field is where the entered amount will be shown on the employee’s timesheet.
d. How it works: i. When enabled, the user will swipe their badge and then be prompted to “Enter Tips” (or a message of your choosing in the Money Prompt field). ii. The user has to enter in the amount and then press Enter. e. To enable “Extra Pay,” check the Enabled checkbox within the Middleware Device Settings for the Synel 715 Device. f.
Here you can also choose what message that you would like to appear for the user to know to swipe their badge after pressing F1.
g. There is also a field for the message of how you want to prompt a user to enter in the amount of the extra pay. h. The “Store As” field allows you to choose what extra pay the user should have the amount shown in their timesheet. i.
4.
How it works: i.
When enabled, the user will have to press the F1 button on the device.
ii.
Next, it will ask for them to swipe their badge.
iii.
Then enter in the amount for the extra pay.
iv.
Using this feature allows the users to enter in money to their timesheet without actually having to punch in/out.
Why doesn’t the clock beep when we swipe in/out? a. Check the Middleware Device Settings for the Synel, make sure the checkbox Beep On Swipe OK is checked.
77
5.
Why does the device say ‘PROGRAMMING’ on the display? a. The display will read PROGRAMMING when the device and the Middleware are communicating to one another. This happens when Settings are changed or when the following buttons in the Functions box for the Middleware are pressed; REPROGRAM, UPLOAD SETTINGS, UPLOAD CODES, UPLOAD EMPLOYEES, CLEAR BUFFER, and RESET BUFFER. b. Using the Upload Times field within the Settings box on Middleware, you have the ability to program when these updates occur.
6.
How do I know if the device is connecting properly? a. Check the Middleware Logs on the bottom of the Middleware program to make sure there are no errors such as ‘COULD NOT READ SYNEL BR Connection Timed Out: Connect’ b. In the Middleware Device box, click the FUNCTIONS button next to the Synel and then click on the GET STATUS button. This will give you a reading if the device is connecting, if not it will say ‘ERROR READING SYNEL: Could Not Read Synel’.
7.
How do I enable Job Costing on the device? a. Go to the Middleware Device Settings, there is a dropdown box next to Job Costing. Enable the Cost Center Tree # for the job costing you would like to use.
Verifone Tranz 330/380 1. When I reprogram the device I receive an error that reads ‘DUP SER CALL CS’? a. This means that the device has a duplicate serial number loaded in the Verifone Installations. b. The serial number on the bottom of the device is more of a reference, the system and device will accept any number and length as its serial number. c.
Reprogram the device again using a serial number of your choice. (i.e. add a digit to the front or back of the existing number) in both the system and device.
NOTE - Make sure to scratch off the serial number on the back of the device and add the new number for troubleshooting purposes. 2. I am receiving an error that reads ‘LOST COMM W/HOST’, what does this mean? a. This error means that the terminal has lost communication with host. This is most likely due to bad signal strength on the phone line. b. Other errors include: i. BAD RX COMM – The device has not received the host’s information correctly. ii. BAD TX COMM – The host has not received the device’s information correctly. iii. HOST DISCONNECT – The host was disconnected from the device before the information has been sent completely. iv. NO ANSWER – The device is receiving a busy signal from host or call is not being answered by host. v. NO ENQ FROM HOST – The device did not receive a response from the host before the specified connection period. vi. WAITING FOR LINE – The device cannot dial out because the phone line it is using is in use by another device / person. 3. In the Verifone Installations on the system, what is the Validate Employee checkbox used for? a. When the badge Ids are linked to the users profile in the system, having this checkbox enabled allows the user to see their name on the screen when they punch.
78
b. When this checkbox is disabled, the system will show an extra field that displays a dropdown box that will allow you to choose the length of the badge that you want the device to read (Truncate Badge To XX). The badge lengths can be from 0 (read the entire badge without hiding any digits) to 18 (which allows for the last 18 digits to be read on the card). EX. Badge ID 33121212121212129898 truncated to 0 will read exactly this way, truncated to 18 would read 121212121212129898. 4. I have the Prompt In/Out checkbox enabled in the Verifone Installations, how is it used on the clock? a. When this is enabled, the user must press [1] on the device first then swipe their badge to clock in. b. When the user is clocking out, they must press [2] on the device then swipe their badge. c.
If a user does not press [1] for in or [2] for out before they swipe their badge, the punch will not be registered.
ZK Software 1. The device either doesn’t work or isn’t setup correctly because every time I try to punch with my finger it keeps saying “Please Try Again,” how do I fix it? a. This means that either the user is not enrolled on the clock (check the Middleware Functions button and click on the Query Users Functionality) or that the finger is not placed on the reader correctly. The finger should be placed at a slight angle with the finger placed directly in the middle of the reader.
2. The clock isn’t connecting to the system; there is an error in the Middleware that reads “IMCP Port Unreachable.” What do I do now? a. You will need to have an IT person open port 4371. Without this port open, the clock and Middleware cannot communicate.
3. Yesterday when I was enrolled I could add employees to the clock but today it doesn’t let me punch in or access the back menu? a. Do you have a profile within the system? If you do, try different fingerprints, password, etc. b. You can query users on the clock within the functions, which will show Badge ID, Password, Last Name, and Security. NOTE – An employee MUST have an Information Profile and Badge ID in the system prior to being enrolled on the clock. Otherwise, once a connection is made, they will be deleted from the clock.
4. When I try to add a new employee to the clock and enter in their Badge ID, the device keeps giving me an error and then goes to another number that I didn’t pick; why? a. This means that ID number is already in use. The clock will then go to the first available number after the number you have tried. (Ex: you entered 1234, but it was in use. The clock will suggest 1235).
5. When I punch in with my fingerprint, I don’t see punches coming over to the timesheet. Why not? Where are they? a. Check to see if the device is giving a verbal “Thank You” message to show that the punch was accepted, and that the user has an employee profile. If the user was added before an employee profile is created, they will be deleted from the clock when the Middleware connects with the device, any punches done before then will be saved in the Unprocessed Punches report. If they are able to clock in on the clock, check the All Punches or Raw Time Punches report to see if the punches are there).
79
