University of Missouri Graduates

University of Missouri 2010-2011 Graduates Master of Health Administration Master of Science, Health Informatics Department of Health Management and ...
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University of Missouri 2010-2011 Graduates Master of Health Administration Master of Science, Health Informatics

Department of Health Management and Informatics

Dear Colleagues: Welcome and thank you for your interest in our educational programs and our students. The Health Services Management and Health Informatics Programs at the University of Missouri are located within the School of Medicine’s highly regarded Department of Health Management and Informatics. Our academic programs prepare professionals to meet critical and complex challenges in leadership and improvement in organizations throughout the health industry. We are proud that the number of educational programs offered by the HMI Department has grown to include:

       

Master of Health Administration (MHA) Executive Master of Health Administration (MHA) Doctor of Philosophy (PhD) in Health Informatics Master of Science in Health Informatics (MS) Executive Master of Science in Health Informatics (MS) National Library of Medicine Informatics Fellowships Graduate Certificate in Health Informatics Graduate Certificate in Health Ethics

This year’s Resume Book profiles students who are graduating in the 2010—2011 academic year. I would be happy to speak with you further about our students and academic programs. Best Regards,

Lanis L. Hicks, PhD Professor and Interim Chair Department of Health Management and Informatics School of Medicine, University of Missouri (573) 882-8418 [email protected]



Health Management and Informatics Department Photos


Master of Health Administration Program


Health Administration Curriculum


Executive Master of Health Administration Program


Class of 2010—2011 Master of Health Administration Graduates’ Resumes

5 - 17

Master of Science in Health Informatics Program


Health Informatics Curriculum


Executive Master of Science in Health Informatics Program


Class of 2010—2011 Master of Science, Health Informatics, Graduates’ Resumes

21 - 23

PhD Program in Informatics


Research Fellowships in Health Informatics


Certificate Programs


2010 Internship Preceptors





December 16, 2010—Executive Graduation Dinner, Reynolds Alumni Center

Each December, the graduating Executive Health Services management class is honored at a dinner at the Reynolds Alumni Center on the Thursday evening immediately preceding the Graduate School commencement ceremony. Family and friends join HMI faculty and staff to celebrate and congratulate everyone on their hard work and accomplishments.



MASTER OF HEALTH ADMINISTRATION PROGRAM The University of Missouri’s nationally ranked Master of Health Administration Program is located in the School of Medicine, which is recognized for its excellence in research and is ranked as one of the top 10 in the nation in primary care. The University of Missouri (MU), established in 1839, is the oldest state university west of the Mississippi River. MU is one of the most comprehensive and diverse universities in the United States. As a member of the Association of American Universities and a university classified “Research I” by the Carnegie Foundation for the Advancement of Teaching, MU is a premier research institution and provider of professional education. The Department of Health Management and Informatics combines health services management and health informatics, one of the few programs in the country to do so. Our mission is to develop, translate, and disseminate knowledge for innovative and evidence-based solutions to improve clinical, operational, and financial performance in complex health systems. The Master of Health Administration Program is competency-based and distinctively equips graduates for success through (a) providing solid grounding in professional and operational knowledge and skills, (b) integrating health informatics throughout the health services management curriculum, and (c) incorporating overarching complex systems context and analytical approaches. The residential and executive master’s degrees launch and advance patient-centered, improvement-oriented, financially-responsible, and ethically-grounded careers in evidence-based health services management. The MHA Program has been continuously accredited since 1968 by the Accrediting Commission on Education for Health Services Administration (ACEHSA), now the Commission on Accreditation of Healthcare Management Education (CAHME). The program admits diverse cohorts of students from Missouri, other states, and around the world. Whereas the residential master’s degree format is a traditional on-campus residential program, the executive master’s degree is offered in a hybrid model featuring both oncampus and distance learning. The emphasis In both residential and executive formats is on fostering an individualized and collaborative culture of learning, mentoring, and professional development among students, faculty, staff, alumni, and other practitioners in order to prepare and enable transformational leadership in improving patient care quality, safety, value, and overall level of population health. Primary post-graduation placement organizations include health systems, hospitals, academic medical centers, physician group practices, surgery centers, information technology companies, consulting firms, government agencies, insurance entities, and other points of health services delivery. Management Internships (residential students) During the summer between the first and second year of the program, students complete a 12-week internship in an approved health organization under the guidance of a highly qualified and motivated preceptor. Internships allow students to apply knowledge and develop the skill sets necessary for becoming successful health industry professionals. Student interns usually are paid a monthly stipend by the host organization. Executive Management Study (residential students) During the second year of the program, student teams work with client organizations to conduct a two-semester operations management and improvement consulting project that culminates with a final report and set of actionable recommendations.



MASTER OF HEALTH ADMINISTRATION CURRICULUM (Residential Program) MHA Foundation Courses: Microeconomics, Accounting, Finance Required MHA Courses. MHA candidates must complete the following coursework plus two additional professional electives: Fall Semester 1 HMI 7410 HMI 8460 STAT 7020

Design of Health & Human Service Systems Administration of Health Care Organizations Statistical Methods in the Health Sciences

Spring Semester 1 HMI 8461 HMI 8524 HMI 8574 FCMD 8420

Human Resources Management Health Economics Health Care Law Principles of Epidemiology

Summer HMI 8689

Field Experience in Health Management and Informatics

Fall Semester 2 HMI 8430 HMI 8450 HMI 8470 HMI 8472 Spring Semester 2 HMI 8450 HMI 8571 HMI 8573 HMI 8575

Introduction to Health Informatics Methods of Health Services Research (Part 1) Strategic Planning & Marketing for Health Care Organizations Financial Management for Health Care Organizations Professional Elective Methods of Health Services Research (Part 2) Decision Support in Health Care Systems Decision Making for Health Care Organizations Health Policy & Politics Professional Elective

Professional Electives. Courses are taken from a variety of MU departments in areas such as industrial engineering, informatics, finance, marketing, management, accounting, medical ethics, journalism, sociology, public administration, medicine, and public health. Dual Degree and Graduate Certificate Options Students seeking a Master of Health Administration may expand their studies to obtain a: Master of Science in Health Informatics (MSHI) Master of Business Administration (MBA) Master of Science in Industrial Engineering (MSIE) Master of Public Health (MPH) Juris Doctor (JD) Certification in European Union Studies Graduate Certificate in Health Informatics Graduate Certificate in Health Ethics Other Graduate Certificates offered through the Graduate School at the University of Missouri



EXECUTIVE MASTER OF HEALTH ADMINISTRATION Preparing Today’s Health Care Professionals For Tomorrow’s Challenges The management of complex health organizations is among the most difficult assignments in American society today. Increasingly, the effectiveness of leaders in these organizations is determined by their ability to integrate clinical and managerial competencies. The Executive MHA Program in Health Services Management is designed to help meet the growing demand for health professionals with high-quality management training. The program prepares practicing professionals for executive management positions across the full spectrum of health care settings. Candidates for the program, which leads to a Master of Health Administration (MHA) degree, include physicians, nurses, pharmacists, therapists, department managers, and other health care professionals with at least three years of clinical or administrative experience. The format enables working professionals to maintain full-time employment while completing the two-year course of study. The program is one of only a few executive programs accredited by the Commission on Accreditation of Healthcare Management Education (CAHME). Program Design - The Distance Learning Edge The program’s innovative curriculum and nontraditional format combine monthly three-day weekend sessions on campus during the spring and fall semesters and distance learning activities into a comprehensive educational experience that takes advantage of the strengths of each teaching method. Students participate in innovative distance learning activities using online discussion forums, e-mail, and MU online library resources to complement classroom meetings to create a seamless learning experience. The integration of information technology into the curriculum allows professionals from throughout North America to participate in the program and prepares them to respond to technological changes in the health care industry. Students develop an understanding of technology that is essential for success. The availability of individual instruction permits even novice computer users to participate fully as they learn the finer points of the emerging technology. Curriculum by Semester Spring Semester 1 Design of Health and Human Service Systems Administration of Health Care Organizations Managerial Epidemiology

Spring Semester 2 Introduction to Health Informatics Strategic Planning and Marketing Financial Management

Summer Semester 1 (No on-campus visits) Methods of Health Services Research (Part 1)

Summer Semester 2 (No on-campus visits) Methods of Health Services Research (Part 2)

Fall Semester 1 Health Economics Managing Human Resources Health Care Law

Fall Semester 2 Decision Support in Health Care Systems Decision Making for Health Care Organizations Health Policy and Politics Graduation in December

For further program information please call: 1-800-877-4764 Or visit us online at Or email [email protected]







University of Missouri

University of Missouri

University of Missouri

MHA 2011 (Expected)

MHA 2010

MHA 2011 (Expected)

BS Health Care Management, Psychology, 2009

BA Sociology & Psychology 2006

BS Business Administration

Clinical Coordinator, Missouri Telehealth Network, Columbia, MO March 2007 - Present Maintain and expand telehealth activities. Analyze day-to-day clinic operations, ensure flow of patients and supporting documentation through the clinic. Assist remote site personnel with development and implementation of protocols, presentation of patients, and collection and delivery of required data.

Administrative Assistant I, Lincoln University, Jefferson City, MO, November 2008—Present Maintain advertising budget of $250,000; sit on interview panels; Handle multiple office management, administrative/secretarial, clerical, and other special projects for University Affairs and; Office of University Relations. Research, develop, solicit, write, edit and proofread content for projects and publications, advertisements, newsletters and fact sheets; ensure quality of published content.

Southern Illinois University, Carbondale, IL

Fellow, TIPS for Kids Maternal and Child Health Bureau of U.S. Department of Health and Human Services, Columbia, MO. August 2009 – May 2010 Work with a team to assist children with special health care needs, primarily neurodevelopmental and related disabilities, to provide interdisciplinary, family-centered evaluation and assessment services. Administrative Intern, Orthopaedics & Sports Medicine Institute University of Florida, Gainesville, FL, May 2010—August 2010 Served rotations through patient check-in and check-out areas, central intake/scheduling, physical therapy, imaging, ambulatory surgery center, coding, and billing departments. Planned, coordinated, and promoted upcoming events to the community; managed educational events and promotions; 3 grand rounds sessions, 3 surgical skills labs, 2 community symposiums, and golf outing benefiting the Florida Alzheimer’s Association. Assisted with development/data collection for Orthopaedics Balanced Scorecard/ Dashboard. Key performance metrics included access, service and quality, productivity and utilization, and financial. Designed new inpatient consulting billing cards to be used by 15 surgeons to ensure cards’ proper completion and billing. Rewrote Institute phone tree to ensure better quality service to patients. Intern, Shawnee Health Service, Carterville, IL, January 2009-May 2009 Assisted Human Resources Director to improve employee orientation, development, and training program. After completing First Class Service training, visited 8 community facilities to observe and evaluate employees’ behaviors and actions toward customers/patients; organized and presented evaluations data to the administrators, including the Executive Director. Offered recommendations for improving the organization’s customer service performance.


Columbia College, Columbia, MO

Medical Interpreter, University of Missouri Hospital and Clinics (UMHC), Columbia, MO 2002—Present Health Program Specialist and Self Guided Change Interventionist, MU Child Health, Medical Genetics, October 2006 – March 2007. Collect medical records and other necessary documentation for initial evaluation of patients with possible fetal alcohol syndrome. Coordinate fetal alcohol syndrome clinic, assist patients and families with community resources. Conduct phone survey of women regarding their drinking habits. Counsel at-risk women on changing drinking behavior. Service Coordinator, University of Missouri Hospital and Clinics (UMHC), Columbia, MO 2004—2006 Develop surgery scheduling process, collect statistics for nine attending physicians, coordinate & manage move of pediatric ENT service to new location. Coordinate physician time off and on-call schedule with clinics and OR. Service Coordinator, MU Behavioral Health, Columbia, MO 2002—2004 Interpreter, European Union, Bosnia Provide interpretation services for local government UN, NATO, and embassy meetings, including peace negotiations. Draft and write contracts, agreements, and correspondence.

Lincoln University, Jefferson City, MO

Senior Human Resources Technician Missouri Department of Transportation, Jefferson City, MO, November 2006 – November 2008 Monitor compliance, maintain files, review and process forms, and serve as contact person for human resources-related issues. Recruit new employees, assist in internal promotion or transfer of current employees; research personnel policies, salary administration, employment activities, training programs, assessment programs, and external civil rights programs; ensure compliance. Prepare spreadsheets and database reports. conduct routine external salary surveys. Collaborate to design and produce training materials; summarize training evaluations. Administrative Assistant I, Lincoln University, Jefferson City, MO, November 2005 – November 2006 Claims Technician II, State of Missouri Division of Employment Security, Jefferson City, MO, June 2001 - November 2005 Verification Representative, St. Marys Health Center, Jefferson City, MO, July 2000 – June 2001, Obtain verification of medical benefits and required certifications for all inpatient and outpatient services, i.e., Cardiac Rehab, Admissions, and Outpatient surgeries.






University of Missouri

University of Missouri

University of Missouri

MHA 2010 MPT, BHS 2006

MHA, 2011 (Expected) BA Economics and Political Science, 2009

MHA 2011 (Expected) BS Biochemistry, 2008

Golden Valley Memorial Health Care, Clinton, MO, May 2006—Present

Administrative Intern: Ear, Nose, and Throat Specialties P.C., Lincoln, NE May 2010 to August 2010 Spearhead initial evaluation for purchase of electronic medical record system; analyze clinic workflow to assess potential of EMR to improve efficacy & efficiency of work processes; collaborate with clinicians, clerical staff, and administrators to develop an evaluation process to distinguish different EMR vendors; research meaningful use standards and their impact; propose tactics and strategies for final purchase and implementation.

Administrative Intern, Community Medical Center, Inc., Falls City, NE, May—August 2010 Demolition/Remodeling Coordination— Participated in meetings and inspection visits with external contractors and hospital facility manager Coordinated revision of demolition contract budget due to extensive and additional asbestos removal.

Director of Rehabilitation and Wellness Oversee three outpatient facilities, aquatic rehab center, inpatient rehab, and home health therapy. Assist in building-expansion projects. Accountable for budgeting and scheduling of Physical Therapy, Occupational Therapy, and Speech Therapy departments. Neutral facilitator for brainstorming groups for improving employee and patient satisfaction. Implemented new Industrial Rehab services, including Functional Capacity Evaluations. Advocate for Women’s Health Services as liaison between practitioners and patients, Spearheaded Women’s Health program within Rehab and Wellness Department.. Established aquatics physical therapy program, improving patient care and, educating physicians on benefits of aquatic therapy, appropriate patients, and demonstration of exercises and activities. Physical Therapist: Oversee physical therapy assistants in inpatient and outpatient settings; evaluate and treat patients in acute care, skilled care, outpatient, and aquatic settings. Responsible for oversight of physical therapy component of Inpatient Rehab Unit and directing physical therapy services. Assist medical team in discharge planning for inpatients, including provision of continued therapy services and modifications to home setting. Represent hospital in local media, providing information on new and current programs in Rehab and Wellness. Clinical site coordinator for students in physical therapy and therapy assistant programs; increased volume of physical therapy students and physical therapy assistant students threefold, developed Student Handbook outlining Rehab Department and facility-wide policies and procedures for students on clinical affiliations. Represent Golden Valley at career fairs throughout Missouri and Kansas, recruiting for ancillary services and physicians.


Facilitate quality improvement. Analyze communication among physicians, nurses, and patients. Discuss with senior management triggers and methods of leveraging communication improvement and conflict resolution. Update records for upcoming infection control survey. Update and redesign web content. Tutor: Student Success Center, Columbia MO, November 2008 to Present Assisting college students from underprivileged backgrounds with economics, political science, statistics, and philosophy course work Developing learning strategies utilizing writing techniques and problem solving tools Reporting Student Progress and identifying areas of improvement. Administrative Assistant: Green Meadows Family Medicine Clinic, Columbia MO, December 2009 to January 2010 Redevelop methods of restocking patient rooms; determine usage of clinical supplies. Reworking frequency and methods of how clinical supplies are being restocked. Intern, Capital Area Metropolitan Planning Organization, Jefferson City, MO May—August 2008 Updated Jefferson City's Federal Functional Classification System. Categorize and remap roads by traffic flow that impact how federal funds are used.

340B Pharmacy Program: Reviewed numerous publications, participated in educational conference calls, and consulted with hospital pharmacy staff and Cardinal Health consultants to determine program requirements, costs, and benefits to the hospital. Determined hospital participation would provide net savings of $100,000 to $120,000 per year to the hospital. Medical Staff Satisfaction Survey: Solicited and received input regarding survey from management team. Distributed survey and received 100% response rate from active medical staff and approximately 54% response rate from specialty staff. Created written and oral report after analysis and presented results to administration and Board of Directors. Community Wellness Assessment: Reviewed hospital’s previous community assessment efforts. Met with community health personnel at Heartland Regional Medical Center and discussed options for a contracted assessment or an internal assessment. Community Wellness Center Background Research: Obtained information from similar communities regarding construction and operating costs of community recreation centers, size, and services offered.






University of Missouri

University of Missouri

University of Missouri

MHA, 2010 University of Redlands, CA BFA, Musical Theater, 1985

MHA, 2011 (Expected) Virginia Technological BS Industrial Engineering 2008

MHA 2011 (Expected)

Planning Analyst, University of Missouri Health Care, Business Development, Columbia, MO, October 2010—Present

Performance Improvement - Graduate Research Assistant (GRA) Surgical Services, University of Missouri Health Care, Columbia, MO, March 2010—Present Support team member on two multidisciplinary teams applying Lean and Six-Sigma methodologies to improve patient safety, quality, and efficiency: Operating Room (OR) First Start Delays and OR Turnover Time (wheels out to wheels in). Responsible for collecting, analyzing, and reporting improvement data to teams and upper management. Help teams identify and eliminate process waste; create supporting project documents: flowcharts, driver diagrams, control charts, graphs, etc. Developed web based application to help staff easily locate medication and supplies in storage areas; Access database to store data and generate OR staff attendance reports; Access database to track and report OR nursing specific delay reasons. Assisted with ergonomic re-design of a sterile processing work station to reduce work-related injuries and improve performance.

Reimbursement Specialist, University of Missouri Hospital and Clinics, Pharmacy Services, Columbia, MO, August 2001—October 2010 Manage effective reimbursement processes for seven outpatient pharmacies. Responsibilities include: Accounts Receivable management; insurance specialist resource for all Pharmacists and pharmacy technicians; Medicare Part D coverage research and patient consultation; statistical data collection and reporting; special projects - assistance with audit preparation, financial data collection and reporting; business activity analysis and projection development for manager of outpatient pharmacy services; wholesaler drug pricing - resolution of pricing discrepancies, review of quarterly government pricing; communicating purchasing opportunities to supervising pharmacists. Medicare Part B DMERC transplant and cancer patient billing; Information Release - Provision of requested Medical Record information to patients and attorneys including invoicing for photocopying fees; management of Medicaid pending and spend down patient population charges and eligibility verification; audit of cash receivable reporting; online insurance remittance advice and payment reporting via insurance and bank websites, deposit of insurance receivables, PeopleSoft reporting. Prescription insurance prior authorization processing and other rejected claims resolution Provide support for pharmacy payroll deductions, customer service, and staff training. Create forms using Word, develop Excel spreadsheets. Current understanding of 340B (Government) pricing regulations, Medicare and Medicaid regulations; PDX Pharmacy Software report development. Patient rebilling and patient refund voucher processing.


Inventory Management - MHA Capstone Project, Green Meadows Clinic, University of Missouri Health Care, Columbia, MO August 2010—Present Team effort to determine appropriate inventory levels for clinic exam rooms, developing a method for clinic staff to easily and quickly restock exam rooms and to easily order non-par supplies. Benchmarking and Nursing Fatigue Graduate Research Assistant (GRA), Department of Health Management and Informatics, University of Missouri, Columbia, MO August 2009—May 2010 Worked closely with my advisor, Dr. Kalyan Pasupathy, to benchmark health and safety service units and study the impact of nursing fatigue on performance. Used Date Envelopment Analysis (DEA) to benchmark 700 health and safety service units. Used Chi-squared Automatic Interaction Detector (CHAID), a decision tree based data mining technique, to identify significant fatigue predictors affecting nurse performance.

BA Psychology, BS Biology 2009 Fellow, TIPS for Kids Maternal and Child Health Bureau of U.S. Department of Health and Human Services, Columbia, MO. August 2010—May 2011 Work on interdisciplinary team to provide familycentered evaluation, assessment, and treatment services to children with special health care needs. Administrative Intern, Vanguard Health Systems, Chicago, IL, May—August 2010 Implemented business development agreements; participated in strategic planning and marketing for new fiscal year; conducted external and internal market analysis. Patient Care Resource Assistant, Surgical Specialties Unit, Unit Secretary Boone Hospital Center, Columbia, MO, January 2009—Present Support nursing and physician team members managing patient care unit. Coordinate information among departments, physicians, nursing staff, and patients/families/visitors, perform clerical tasks. Transcribe physicians’ orders. Voted 2009 Support Staff of the Year. Patient Care Technician, Boone Hospital Center, Columbia, MO, March 2007—Present Provide multi-skilled direct patient care Communicate with multi-disciplinary team of health care professionals. Nominated Hand Hygiene Team Leader to coordinate a team of Registered Nurses and Patient Care Technicians to increase hand-washing compliance. Graduate Research Assistant, Department of Public Affairs, Institute of Public Policy, University of Missouri, Columbia, MO, January—May 2009 Equip organizations serving individuals with Limited English Proficiency with the resources to promote TeleHealth interpretation services in Missouri. Enter Missouri Arthritis and Osteoporosis Program data to aid in program evaluation. Research Assistant, Department of Economics, June—August 2009 Researched health care costs across states.






University of Missouri

University of Missouri

University of Missouri

MHA, 2010 BSN, 2005

MHA, 2011 (Expected) BS Business Administration, Finance and Banking, 2009

MHA, 2011 (Expected)

University of Missouri School of Medicine Finance Department, Columbia, MO, December 2009—Present Prepare financial statements, match payroll record, track Center for Health Ethics expenses; record previous years’ payroll and purchase card data entries; participate in Resource Data Book revision and updates; run queries in Access and PeopleSoft.

Vice President, Compliance and Health Information/ Chief Information Officer; Grace Hill; St. Louis, MO, July 2004—Present Responsible for information systems, telecommunications, heath information, centralized scheduling, compliance and risk management functions. Help develop and implement organizational strategic plan. Managed implementation of system-wide clinical information application suite; served as system architect for completion of a custom electronic medical record and practice management system. Reduced response time for centralized appointment scheduling by 70%.

Southeast Missouri State University, Cape Girardeau, MO BS Health Management, 2001 Charge Nurse, Harry S. Truman Memorial V.A. Hospital , Columbia, MO, August 2007—Present Directly supervise 6-10 RNs, LPNs, and Staff assistants; selected as team leader; Utilized as a preceptor/resource nurse; Member of wound/skin care committee, responsible for staging pressure ulcers and collecting Q.I. data; active panel member of patient-wandering root cause analysis group; Selected to pilot Nurse Discharge Coordinator; appointed by senior management to the RN Review Board; Active panel member of a Multidisciplinary team. Registered Nurse/Clinical Nurse II, University of Missouri Hospital, Labor and Delivery, Columbia, MO, August 2005—April 2008 Provide direct patient care for assigned patients; assist in care of other patients as needed. Provide care for low and high-risk births on a daily basis. Work with Unit Manager on updating hospital and unit policies. Triage Nurse via telephone and outpatient services; acted as circulator in OR; developed technical skills needed to scrub in the OR; post anesthesia/post surgical care; assist physicians in routine and emergency procedures.

Finance Intern, University of Missouri School of Medicine, Columbia, MO, May—August 2010 Created a work RVU-driven physician productivity model; analyzed physicians, faculty, and staff diversity by benchmarking with Association of American Medical Colleges (AAMC); evaluated clinical compensation level within 16 departments by comparing with Medical Group Management Association (MGMA) data. Total Person Program Mentor, University of Missouri Athletic Department, Columbia, MO, August 2010—May 2011 Mentored five freshman student athletes; prepared mentor reports and follow up reports weekly; discussed any current issues that they encountered during their freshmen year; provided direction for both academic and athletic success.

Nurse Assistant, University of Missouri Clinics, Missouri OB/GYN Associates, Columbia, MO, May 2004—August 2005 Assist physicians during routine procedures. Provide patient care for all out-patient services.

College Algebra Tutor, University of Missouri, Columbia, MO, August 2010—December 2011 Provide one on one tutoring environment to college algebra students, tutoring three students in college algebra simultaneously.

Patient Service Representative, University of Missouri Clinics, Missouri OB/GYN Associates, Columbia, MO, May 2002—May 2004 Schedule out-patient appointments, reminder calls, check in patients, verify insurance, obtain and file medical records, and deposit daily clinic receipts. Serve as team leader among nurses, physicians, and supervisors; lead patient service representative.

Ellis Library Security Assistant, University of Missouri, Columbia, MO, May 2006—August 2009 Maintained precise records regarding facility usage, lost and found items, and reported violations; answered phones in a courteous manner, recorded messages, transferred calls; enforced library rules and informed patrons of any violations; provided security to one of the two primary entrances and exits.


Fontbonne University

Bachelor of Business Administration, 2001

Consultant, Robert Half Technology, St. Louis, MO, July 2003—July 2004. Served as interim chief of staff for Chief Information Officer; advised technology group on process development and improvement; worked with senior technology management team to develop and implement strategy. Implemented standard software development methodology for company-wide use, which resulted in higher percentage of projects completed on time and within budget. Served as project manager for a new location build out and data center move. Director, Product Engineering, Cerner Citation Inc., St. Louis, MO, June 1999—June 2003. Managed technology direction of the division including strategic planning and implementation; responsible for various operating units including application development, infrastructure support, quality assurance, technical documentation, vendor relations, and procurement. Managed interface conversion for 180 national clients, all successfully installed, tested and moved to production within six months, resulting in reduced support time because all clients were on a common platform. Standardized operations for ISO 9000 certification.






University of Missouri MHA, 2011 (Expected) MS Health Informatics, 2010

University of Missouri

University of Missouri

MHA, 2011 (Expected)

MHA/MBA 2011 (Expected) BS Business Administration 2007

Islamic University in Uganda BS Computer Science, 2007 Administrative Intern, Family Health Center, Columbia, MO June—August 2009 Conducted Patient Flow Time Study, measuring and analyzing every point of the patient flow to determine factors that cause delays, including proficiency of the Electronic Medical Record (EMR). Designed a disaster plan procedure, including the EMR, to continue providing care in the event of disaster. Analyzed provider productivity in relation to the number and types of patients seen. Strategic Information Officer, Zanzibar AIDS Control Program, Tanzania, January 2007—August 2008 Assisted in designing a small database for Research Data collection. Designed a Static Website for the Program. Assisted in daily information flow needs. Assistant Database Administrator, Health Management Information System Unit, Ministry of Health and Social Welfare, Tanzania, June 2006—January 2007 Examined National data flows and standards. Identified National data gaps and addressed their sources/problems (system troubleshooting). Trained and provided technical support for data entry clerks. Attended ministerial feedback meetings monthly. Submitted monthly, quarterly and yearly reports. Statistics Clerk, Ministry of Health and Social Welfare, Tanzania August 2002—September 2003 Data entry and supervision of other clerks. Summary reports. Participated in making annual bulletin.

Columbia College, Columbia, MO BS Business Administration, 2007 Graduate Research Assistant, University of Missouri, Columbia, MO, August 2010—Present Assist with editing of research and course curriculum documents; collect and enter demographic, input, and outcome data for faculty research project on Missouri hospitals Administrative Intern, Research Medical Center, Kansas City, MO, August 2010—Present Collaborate with cancer center director to prepare for National Accreditation for Breast Centers (NAPBC) accreditation; participate in full EHR and CPOE go-live event at a free-standing Emergency Department; participate in a quality survey from an internal corporate auditor. Administrative Intern, Ingenix Consulting, Lenexa, KS, May 2010—August 2010 Designed and co-managed project to research and evaluate Regional Extension Centers to create new lines of business and increase revenue Identified complementary practices within United Health and coordinated their services and information to facilitate project planning. Assisted in quarterly risk assessment, centered around the implementation of an Epic EMR system, at a major children’s hospital. Purchasing Specialist, MidwayUSA, Columbia, MO, November 2007—August 2009 Supported initiatives for Lean, Six Sigma; ISO 9000 certification, 2008 Missouri Quality Award, and 2009 Malcolm Baldridge National Quality Award. Negotiated pricing, delivery, and payment terms on more than 20,000 products purchased on weekly to yearly schedules; developed and maintained excellent working relationship with over 150 vendors. Evaluated and sourced 2,000 new products a year, leading to double digit sales growth and meeting shareholder requirements in inventory turns and profit margin.

Team member, Consumer Preference Research Project, Express Scripts, St. Louis, MO, September 2010 - Present Conducted a conjoint analysis of the importance of prescription drug coverage to consumers when choosing a health insurance plan. Worked with four-student team to perform literature review, create and administer survey to 2,500 Medicare members, analyze results, and present to client. Administrative Intern, Physicians Park Primary Care, Poplar Bluff, MO, May—August 2010 Identified setup errors in billing software, created templates for monthly reports and instructions for how to run reports. Analyzed CPT codes to determine rejection/reimbursement rate and identified problem codes most frequently rejected Developed self monitoring tools implemented by 50 staff members across four departments. Supervised a wait time study carried out by undergraduate interns, identified bottlenecks and proposed remedies. Research Assistant, School Of Health Professions, University of Missouri, Columbia, MO, August 2010—Present Purchase equipment for nerve conductivity research; assist with stroke-specific studies; analyze data. Medical Technology Consulting, OsteoAcoustix, Winter 2009 Member of multidisciplinary team to create a business plan, encompassing FDA medical device approval, grant applications, and patenting, for orthopaedic technology startup company. Pitched plan to angel investors. Graduate Assistant, Venture Out, University of Missouri, Columbia, MO, August 2008—September 2010 Facilitated teambuilding courses to corporate and student groups Raised $12,000 in grant funding through presentation-based grant proposals. Mentored student staff.

Hunting Team Lead, Bass Pro, Columbia, MO, February 2005—November 2007.






University of Missouri

University of Missouri

MHA 2010

MHA. 2011 (Expected)

BS Music 2004

BA Finance, Minor in Psychology, 2009

William Jewell College, Liberty, MO Program Support Assistant, Health Administration Services, Harry S. Truman Memorial Veterans Hospital, Columbia, MO, September 2009—Present. Control the flow of patients, employees, visitors, and vendors through the office; coordinate and distribute all administrative paperwork or telephone calls, provide full staff support for the medical center’s Health Administration Program. Coordinate reports, correspondence, personnel actions, funding control point acquisitions, and assist in the collection and analysis of data for various reports. Serve as a consultant to other clerical staff and as the records liaison and point of contact for other records liaisons. Provide backup services to the Program Applications Specialist on a regular basis. Telephone Operator, Harry S. Truman Memorial Veterans Hospital, Columbia, MO, April 2008-September 2009 Operate communication systems serving as the first line contact for patrons, act as the emergency service dispatcher, VA Police dispatch, prepare hospital on-call schedule, lost and found, and pager and telephone repair services. Alphapointe Association for the Blind, Kansas City, MO, June 25—April 2008. Switchboard Operator, Harry S. Truman Memorial Veterans Hospital, Columbia, MO.

Lindenwood University Administrative Intern, Cibola Hospital, Grants, NM, May—August 2010. Significant contributor to implementation of Lean initiatives in the emergency department. Responsible for reform of supply management throughout the ED. Aided in purchasing and design of supplies for restructure of the emergency department. Drafted procedural policies for Cibola Family Health Center. Analyzed and drafted a self-pay discount policy for Cibola Family Health Center. Participated in multiple leadership development institutes Emergency Department Technician, Perry County Memorial Hospital, Perryville, MO, June 2007—September 2009. Provided routine patient care; assisted and collaborated with professional medical staff; aided in assisting patients and informing of patients’ condition; assisted in order entry of various tests and procedures.

SAKET KOTTEWAR University of Missouri

MHA and MPH, 2011 (Expected)

Government Medical College, Nagpur MBBS, 2006 Quality Improvement (QI) Intern General Internal Medicine, University of Missouri, June 2010—August 2010 BOOST (Better Outcomes for Older Adults through Safe Transitions) Depart Summary– Improve quality and timeliness of patient transitions. PQRI problem list. Electronic Medical Record (EMR), patient chart review. Multidisciplinary checklist for patient discharge- IRB documentation. Workflow mapping using MS Visio, Root cause analysis, QI survey development Graduate Research Assistant, Master of Public Health Program, University of Missouri, January 2009—May 2010 Helped develop MPH program’s Self-Study document for CEPH accreditation; survey design and execution, data collection, analysis, and presentations. Developed outreach plan in Missouri; marketing project for surrounding states. Basic web design and database management (oracle), online survey development; see Public Health Intern, Longitude Health Inc., Columbia, MO, June 2009—September 2009 Extensive research on patient centered medical homes. Developed white paper, “Medical Home for the Small Practices: A Build and Buy Approach” Consultant, Sanjeevan - NGO, Najpur, India, January 2007—January 2008. HIV counseling and medical treatment for HIV positive people/families. Organized community HIV/AIDS prevention programs. Medical Officer, Central India Institute of Infectious Diseases and Research (CIIIDR), India, January 2006—January 2008. Case management, counseling, and patient support. Medical Intern, Government Medical College & Hospital, India, January— December 2005







MHA 2010 BSN 2001

MHA, 2011 (Expected) BS Business Administration 2009

MHA, 2011 (Expected)

Assistant Manager, Pediatric Services (picu, 7e, 6e, CHPS, cbcu) Children’s Hospital, University of Missouri Health Care, Columbia, MO, December 2003—Present. Assist in managing operational, personnel, and financial activities. Interview, hire, evaluate, and counsel staff, Assure nursing staff licensures, certifications, and accreditations are current. Create monthly schedule for all units. Monitor and help to achieve department goals. Assure Quality Assurance standards. Resolve operational problems while promoting positive communication between staff and patients. Ensure compliance with JC and CMS guidelines, with continuing staff education as needed. Support staff in educational activities.

Administrative Intern, Harry S. Truman Memorial Veterans Hospital, Columbia, MO, May 2010—Present Responsible for organizing all major aspects of the 2010 Truman VA Strategic Planning Retreat. Developed an easy-to-use and flexible Excel template to assist contract managers in tracking and evaluating the performance of their contractors. Wrote and refined the standard operating procedure for a new referral initiative to accept patients transferred from distant medical centers. Evaluated potential solutions for unintended consequences of an operating room construction project.

University of Missouri

House Manger (PRN, MU Health Care, Columbia, MO, January 2005—Present. Ensure adequate staffing throughout all units. Address clinical and administrative problems, risk management issues. Senior Administrative Staff in house after hours. Liaison between CNE and AOD after hours, triage media inquiries, respond to patient and family concerns. Respond to all Code Blue and Tiger Team calls as well as Class I Trauma and Medical Patients in the ED. Charge Nurse, Emergency Department, University of Missouri Health Care, Columbia, MO, August—December 2003. Assign duties to nursing and support staff on A shift, determine and assign appropriate staffing to ensure safe patient care is being maintained Assist with new hire orientation, advise staff of policy and procedure changes. Resolve operational problems, monitor & ensure proper nursing documentation, ensure timely patient flow, provide patient care. Prepare monthly nursing schedule, serve as trauma preceptor. Flight Nurse, Staff for Life, University of Missouri Health Care, Columbia, MO, June 2001—August 2003. Critical care air transport. Perform advanced procedures such as intubations, cric placement, chest dart, chest tube, and venous cutdown. Quality Assurance Committee monthly audit reporting.


University of Missouri

Facility Manager, Normal Parks & Recreation, Normal, IL, Summer 2008 and 2009. Supervised day-to-day operations of a 1200person capacity water park. Promptly resolved employee and customer problems in a fair and respectful manner. Organized and taught weekly lifeguard training sessions. Formally and informally evaluated the performance of 80 employees. Assisted newly appointed supervisor to facilitate a smooth transition and organization change by assisting whenever possible. Assistant Lifeguard Manager – Normal Parks & Recreation, Normal IL, Summer 2007 Successfully communicated concerns of the lifeguard staff to the managers and the aquatic director. Lifeguard, Normal Parks & Recreation, Normal, IL, Summers 2003—2006 Exercised critical judgment and decision making skills while overseeing large crowds and responding to emergency situations. Used outstanding teamwork skills while performing emergency training scenarios and responding to actual medical emergencies. Introduced new employees to the organization and provided training regarding crucial guidelines.

University of Missouri

University of Arkansas, Fayetteville, AR BS Business Administration, Human Resources, 2009 Graduate Research Assistant, Center for Health Care Quality (CHCQ), University of Missouri Health Care (UMHC), Columbia, MO, August 2010—Present Organize and manage a SharePoint website for a multidisciplinary Lean team of over 20 members; record Lean team meeting minutes and track progress of team action items; prepare and present discharge-related data and information to the Lean team as needed. Edit flowcharts and capture information on current-state clinical work processes (Microsoft Visio). Administrative Intern, CHCQ, UMHC, Columbia, MO, May 2010—August 2010 Developed and implemented data collection plan for patient satisfaction on a 43 bed surgery unit; Analyzed workflow data using both Microsoft Excel and Access. Observed clinical work processes throughout hospital and presented findings to managers and executives. Created current-state flowcharts for specified clinical work processes. Supported internal teams by completing assigned tasks and developing relationships with employees throughout the hospital. Vice President Metropolitan Consulting, LLC, Memphis, TN, April 2007—July 2008 Maintained IT consulting contract with a 430 bed nonprofit hospital. Developed consulting proposals and estimates for clients; presented demonstrations of systems to clients and hospital executives; updated and maintained a database of information for over 10,000 physicians. Budgeted expenses, organized company resources, and assisted with day-to-day business operations. Technician, American Sleep Medicine, Memphis, TN, May 2007—August 2007 Conducted sleep studies on multiple patients throughout shift; organized medical records and filed appropriate patient paperwork; Scheduled patients for consultations and medical studies.





MHA, 2011 (Expected)

MHA, 2011(Expected)

University of Missouri

Virginia Polytechnic Institute and State University, Blacksburg, VA

University of Missouri

T.N. Medical College, Bombay, India MBBS 2007

BS Biology, 2009 Administrative Intern, Department of Medicine, Mayo Clinic, Rochester, MN, May 2010—August 2010 Led quality improvement video tracer study of patients in the Outpatient Practice to streamline and improve the patient care experience by obtaining the patient perspective. Assessed clinical flow in the outpatient setting to identified redundancies in the system. Developed and administered a patient satisfaction survey on an inpatient medical unit to gain insight and improve the service provided by the care team. Conducted data analysis of inpatient orders to standardize the practice by making standard order sets to increase efficiency and reduce costs. Earned certification as a Mayo Clinic Quality Fellow at the Bronze Level. demonstrating an understanding of Mayo’s value equation and quality improvement framework. Clinic Administrative Chair, MedZou Community Health Clinic, Columbia, MO, January 2010—Present Coordinate volunteer schedule for over 200 medical students; manage clinic Sharepoint site calendar; appropriately staff clinic and provide consistent services by communicating effectively with volunteers. Operating Room Scheduler, Bon Secours St. Francis Medical Center, Richmond, VA, Summer 2007—2008 (summers and school breaks) Managed the Operating Room front desk for 6 OR suites; maintained and updated surgical schedule; informed surgeons and nursing staff of all ongoing operations and schedule changes. Assisted in transportation of patients from the Post Anesthesia Care Unit to Floors


Quality and Safety Intern, Office of Clinical Effectiveness, University of Missouri Health Care, September 2010—January 2011. Research Assistant, University of Missouri Hospital, Columbia, MO, January—June 2009 Research Assistant, Ellis Fischel Cancer Center, Columbia, MO , May—July 2008 Worked on research study “The Influence of Religion and Spirituality on the Attitudes of Research Candidates and Their Willingness to Consent to Research” for the Center for Health Ethics. Explained the study to patients, obtained written consent, conducted patient interviews at the Breast Cancer and Urology clinics, and performed data entry and analysis. Research Volunteer, Division of Gastroenterology and Hepatology, University of Missouri Hospital, Columbia, MO, December 2008—August 2009. Assisted in study design, IRB application, documenting study protocol, data analysis for “Effectiveness and Safety of Modified Needle Knives in Endoscopic Mucosal Resection of Large Sessile and Flat Lesions and Early Intramucosal Malignancy of the Gastrointestinal Tract”. Medical Intern, B.Y.L Nair Hospital, Mumbai, India, April 2006—January 2007 V.N. Desai Hospital, Mumbai, India February—April 2007 Clinical clerkships in Internal Medicine, Gynecology and Obstetrics, Pediatrics, Casualty & Surgery. Diagnosed medical disorders and stipulated treatment; assisted in surgeries and ward procedures. Research Trainee, Fortis Wockhardt Hospital, Mumbai, India, May—July 2006 Orchestrated HIV/AIDS Basic Training Program for healthcare providers by WHARF-WockhardtHarvard Medical International HIV/AIDS Education and Research Foundation. Trained staff, helped build primary care capacity to confront HIV/AIDS.

KATHERINE MAYS University of Missouri MHA, 2010

Missouri Southern State University, Joplin, MO BS Sociology, 2001 Chargemaster Compliance Coordinator, Freeman Health System, Joplin, MO, 2000—Present Manage 45,000+ item multi-system Chargemaster and associated software including integration with multiple associated data capture systems and continuous departmental review; direct all aspects of Coverage Determination maintenance for the system including software, education, policy appeals, and denials management. Serve as system educator for CMS policy and Federal Register, and provider-based status policy. Sub-Audit Compliance Committee member; Forms Committee member Act as a resource for physician offices and hospital departments regarding charge compliance and capture, medical necessity, revenue cycle & coding. Experience includes admissions, scheduling, registration, insurance verification, precertification, service recovery, auditing, and project management. RAC process management and filing of appeals Adjunct Instructor, Vatterott College, Joplin, MO, 2010—Present Medical Coding Law and Ethics Assistant Manager, American Eagle Outfitters, Joplin, MO, 1998—2000 Managed daily operations, sales goals, budget, staffing, and scheduling; conducted interviews and trained new hires on all aspects of brand marketing, design, and customer service; carried out employee reprimands and counseling, human resources. Assistant Manager, Gadzooks Inc., Joplin, MO, 1997—1998 Developed retail sales goals, daily staff training, and customer service; auditing and presentation of all store inventories, brand image; yearly budget management and maintenance.






University of Missouri

University of Missouri

University of Missouri

MHA, 2011 (Expected)

MHA, 2011(Expected)

BS Health Care Administration, 2008

BS Health Science, Minor in Business Administration, 2007

MHA/MS in Health Informatics, 2011 (Expected) PhD, Mechanical Engineering, 1991

University of Wisconsin, Milwaukee, WI Executive Management Studies (EMS) team member, University Hospital, Columbia, MO. January--May 2011 Assist in process improvement project through the University hospital to determine the costs and extent of catheter-associated urinary tract infections (CA-UTI). I helped audit over 3000 surgical cases in powerchart for a retrospective study; helped to clean and analyze the data.

Administrative Intern, Department of Quality & Clinical Northwestern Memorial Hospital, Chicago, IL. May—August 2010 Worked with project team to obtain consensus for dashboard visual layout and metric collection optimization, resulting in one uniform dashboard layout for 14 quality committee dashboards (based in Enterprise Data Warehouse). Establish accountability mechanism for dashboard metrics and set sustainability/control metrics to gauge improvements. Worked and consulted with eight Quality Committee Leads, director of marketing, and various data analysts to meet Go-live deadline for Q1 FY11. Established Action Plan and roll-out timetable for project implementation in my absence

Administrative Intern, Material Management Columbia St. Mary’s Hospital, Milwaukee, WI, Fall 2008 Orchestrated new project to track and optimize linen usage using bar-coding system to reduce linen cost by 10% ($1.3M in FY'08). Aided in first systemwide linen inventory in 10 years; circulated surveys to front-line staff to get input and concerns on new linen policy; standardized linen usage and set pars for linens on floor carts to be tracked with bar codes; stored linen data in concert with linen vendor using Excel to track usage trends. Presented new linen handling system with team to hospital VPs, Directors, and nursing leads.

Summer Intern, Department of Oncology, Columbia St. Mary’s, Milwaukee, WI, Summer 2007 Compiled information for community brochure. Gathered data on the new cancer center; new technologies (Da Vinci), current programs (nationally recognized Breast Cancer program/ multidisciplinary cancer conferences), and cancer risks (Breast/ Prostate Cancer Forums).

Truman State University, Kirksville, MO

Graduate Research Assistant, University of Missouri Center for Health Ethics, Columbia MO, August 2009 – Present Coordination of a Pandemic Preparedness Deliberative Dialogue Training. Co-author of the Mentoring Profession series with Dr. David A. Fleming. Literature review for faculty associated with the Center. Coauthor of “Economic impact of a smokefree ordinance on bars and restaurants in a small, rural, Northeast Missouri community,” 2010 Cox, Kayani, Cowan, Moss. Submitted to the Journal of Health Management and Practice September 2010 Administrative Intern, Vanderbilt-Ingram Cancer Center, Nashville, TN February 2010 – August 2010 Coordination of a smoking cessation program for the Southern Community Cohort, including extensive preliminary literature review. Communications and work flow analysis for physician relocation with the Performance Improvement Office. Operations Assessment of Family Cancer Risk Services with the Performance Improvement Office. Certified Health Education Specialist (CHES), April 2009 Health Educator 1 Quality Improvement Intern, Northeast Regional Medical Center, Kirksville MO May 2007 – June 2007 Developed, distributed, and analyzed an ACLS nurse coverage study for the development of Rapid Response Teams in the hospital

Associate Director of Infrastructure, University of Missouri Research Reactor Center (MURR), Columbia, MO, 2007— Present. Designed and managed construction of a 24,000 sf MURR office addition; on time and on budget of over $6M. Configured 16.5 MeV unshielded cyclotron; designed cyclotron facility and associated labs; completed on schedule. Designed and managed construction of 3,200 sf MURR shipping and receiving building. Developed and implemented the Commitment Tracking Program and managed development of the second generation Corrective Action Program at MURR. Implemented enhancements and upgrade for the Safeguard Security Systems at MURR. Senior Manager, Engineering, Computing and Technical Support Services, MURR, Columbia, MO, 2000 to 2007. Worked with staff to define and pursue mission and set strategic goals for the Facility Operations Group, boosting morale and staff involvement in all levels. Successfully managed $1M fire protection project involving installation of fire sprinklers and detection system in the reactor facility, while minimizing disruption to reactor operations and laboratory activities, on time and under budget. Increased staff communication and productivity via high tech Information system environment at MURR, including electronic work order control system; online storage and access to all procedures and regulations; and electronic newsletters. Designed and implemented post-9/11 safeguard and security system for facility infrastructure and staff, (physical and surveillance systems). Manager, Engineering and Computing Services, MURR, Columbia, MO 1998— 2000. Developed and implemented a three-year plan for overhauling the computer system at MURR, upgrading the system from Apple Macintosh to PC/Microsoft Windows environment.

relocation coordination, multidisciplinary cancer conference, and physician negotiations




POOJA PATEL University of Missouri

MHA, 2011 (Expected)



University of Missouri

University of Missouri

MHA, 2011 (Expected)

Gujarat University, India Bachelor of Dental Surgery, 2007

Mount Mercy University, Cedar Rapids, IA

Interdisciplinary Chairperson: MedZou Community Health Clinic, Columbia, MO, 2009 Facilitate the organizational integration and interdisciplinary cooperation of the MedZou free health clinic. Identify and implement new disciplines of services for MedZou patients.

Administrative Intern, Yale-New Haven Health System, New Haven, CT, May—August 2010 Involved in LEAN / DMAIC Projects: Sterile Processing Initiative, Safe Patient Flow, Time Outs, and ED-Lab Turn Around Times; negotiations and synthesis of EPIC throughout the Health System. Authored executive briefs on new accountability techniques and implications. Performed regulatory preparedness activities via meetings with management, risk analyses, and auditing. Reviewed flaws in vaccine reconciliation process using value stream mapping. Projectmanaged through self-developed Gantt charts.

Health Administration Intern: Physicians Park Primary Care (PPPC), Poplar Bluff, MO, May—August 2010 Streamlined workflow process from patient registration to discharge to reducing patient waiting times; analyzed the scheduling system to streamline scheduling processes and reduce appointment wait days. Created centralized system for reporting IT-related issues using Microsoft SharePoint. Analyzed current health care reform information and meaningful use; ensured that PPPC remained compliant to the new standards; created a policy and procedure manual.. Assisted in development of strategies for marketing, gathered information to determine ROI. Standardized patient registration forms for all eight providers and created a new patient packet of health maintenance information. Created a patient satisfaction survey. Presented educational lecture to employees on team building, process improvement, customer service. Medical Officer: Kutch NavNirman Abhiyan, India, 2009 Organized, established, maintained, and inspected health centers for a nonprofit organization in rural India. Performed evaluation of the program. Provided primary dental care and coordinated referral care for patients; provided dental health education for para-health professionals in the organization. Team Coordinator: Indian Dental Association, Colgate India Ltd., 2008 Organized a team of eleven dentists for the National School Oral Health Program. Together, the team examined and educated 42,175 school children about oral hygiene and preventive dental health


BS Health Systems, 2009

Intern, Healthy Linn Care Network, Cedar Rapids, IA, May—August 2009 Led architecture for and manipulated a budget tracking system currently in use; created and presented a LEAN presentation tailored to Healthy Linn Care Network’s operations; reconstructed current invoice monitoring system; developed database for Project Access referral sources. Human Resources Intern, Mercy Medical Center, Cedar Rapids, IA, May—November 2008 Participated in quality events (LEAN); Spearheaded adoption of formal internship program; attended Administration, HR, Foundation, Quality, and Flood meetings; assisted Administration, HR, Quality, and Foundation departments. Employment Coordinator, October 2008—November 2008 Mined resumes; coordinated physicals and interviews; performed background checks; processed invoices. Project Coordinator (N95 Trainer) November 2008—uly 2009 N95 Respiratory mask fit testing, trained personnel on proper mask usage. Certified Nursing Assistant, Good Samaritan Center, Algona, IA, September 2003—June 2008

MHA, 2011 (Expected)

Northwest Missouri State University BS Industrial Psychology 2009 Research Assistant, University of Missouri, Columbia, MO, August 2010-Present. Appointment through Health Management & Informatics Group with Health Behavior and Risk Research Center (HBRRC), School of Medicine. Compile information on organ donor health disparities and author a federal organ donation grant for a rural, faith-based coalition to secure funding for outreach and education programs. Critical review of project and grant application and provide recommendations for future consideration of project design. Serve as Project Manager on a team of fellow MHA students assigned to Executive Management Study (EMS) capstone project with the HBRRC. Planning Intern, Banner Health-Corporate, Phoenix, AZ, May 2010-Present Collaborated with teams across multiple departments and facilities to organize Banner’s system-wide Mid-Year Strategy Retreat including content and graphic development, logistics, and post-retreat data analysis. Redesigned Banner Health’s Strategic Initiative Profile Document for 2011 based on input from subject matter experts across the health system to enhance usability, clarity, and design of document. Analyzed current information regarding health care reform and created a preliminary strategic plan for a systemwide community benefit initiative. Participated in rotations at seven Banner Arizona hospitals to gain understanding of hospital operations. Planning team member on committees including Banner University and the Banner Innovation Institute. Participated in administrative meetings, teleconferences and executive leadership retreats. Office Assistant, MERIL (Midland Empire Resources for Independent Living), Maryville, MO, December 2008-April 2009. Performed office operations for non-profit entity specializing in resources for individuals with disabilities. Assessed consumer concerns relating to plan of care; collaborated with Independent Living Mentors. Created and maintained consumer files according to CMS and HIPPA guidelines. Conducted confidential background checks through the Missouri Department of Health and Senior Services (MODHSS).





MHA, 2010

MHA, 2010 BS Respiratory Therapy

University of Missouri

Avila University, Kansas City, MO

University of Missouri

BSN 2007 Nurse Case Manager BMT, CICU, MICU, and TICU, Kansas University Medical Center, Kansas City,KS, August 2009—Present. Perform comprehensive assessment of selected patients including patient support systems and resources for patient. Collaborate with staff and document care coordination during morning rounds and afternoon huddles. Offer and implement solutions to challenges/problems and facilitate communication regarding patient progress and outcomes. Participating in a pilot group for process improvement in the Bone Marrow Transplant Unit. Care Manager of Outpatient Services, Phelps County Regional Medical Center, Rolla, MO, May 2008—July 2009 Communicate with physicians regarding discharge planning in order to move patient along the continuum of care. Monitor allocation of resources and utilization review with goal of optimal care for the patients. Researched, designed, and implemented care management in the ER with the aim of reducing ER visits by two specific groups of patients,1) those who lacked a PCP and 2) Chronic pain patients. Nurse, Acute Medical Service (telemetry) Phelps County Regional Medical Center Rolla, MO, June 2007—May 2008 Staff Nurse responsible for direct patient care to a group of patients using nursing knowledge and skills through the use of the nursing process. Oral Surgeon Assistant, July 2002—January 2004 Prepare surgery areas and patients for operations; duties include measuring, recording and patient’s vital signs (vs), before and during procedure; transfer surgical instruments to oral surgeons and prepare surgical dressings; suction site to keep it clear and dry. Para-educator and Parents As Teachers educator/coordinator, Dent – Phelps R III, MO, August 2001—June 2002 Educator/coordinator responsible for an in-home child development program from birth to 5 years.


Manager-Missouri Orthopedic Institute Support Services, University of Missouri Hospital and Clinics, Columbia, MO January 2010—Present Oversee all functions of the division including service and business operations for Plant and Clinical Engineering, Food Service, Hospitality, Valet, Security, Housekeeping, and Linen. Principle functions: human resource management, accounting, project coordination, hotel services, facility oversight. Manager-Sinclair Home Care, University of Missouri, Columbia, MO, July 2006— December 2009. Oversee all functions of the department including clinical and business operations for Home Health and Durable Medical Equipment Services. Principle functions: human resource management, accounting, patient billing, information technology, marketing, clinical and corporate compliance Manager-Regional Medical Equipment, Columbia, MO, February 2005—July 2006 Oversee all functions of the department including clinical and business operations for Durable Medical Equipment Services. Principle functions: human resource management, accounting, patient billing, information technology, marketing, clinical and corporate compliance. Supervisor-Respiratory Care and Cardiology, Columbia Regional Hospital, Columbia, MO, August 2003—June 2006 Oversee clinical functions including staffing and support of Neonatal Intensive Care Unit, Adult Intensive Care Unit, multiple general care floors and Arterial Blood Gas Lab. Performed payroll and scheduling functions, assured sufficient clinical education, and provided 24/7 clinical back up. Registered Respiratory Therapist, Apria Healthcare, Columbia, MO, May 2001— August 2003. Responsibilities include interview applicants, organize new employee orientation, monitor performance improvement, data collection for monthly efficiency reports, multiple in-home clinical functions pertaining to instituting and maintaining medical equipment service. Lead Therapist, April 2003-August 2003.

YANYAN SHEN University of Missouri MHA, 2011 (Expected)

Washington University, St. Louis, MO MA, May 2009 Administrative Intern, Department of Professional Services, University of Missouri Health Care, Columbia, MO, June 2010—August 2010 Researched US News and Thomson Reuters methodologies to identify US top hospitals’ benchmarks for comparison with University of Missouri Health Care (UMHC) through product lines. Identified cost variances and opportunities for UMHC. Compared performances of individual UMHC physicians through different product lines to identify cost variances. With department leaders, developed improvement strategy for the department and physicians . Graduate Research Assistant, Department of Health Management and Informatics, University of Missouri, Columbia, MO, August 2010—Present Conduct systematic medical literature review following PRISMA Flow Diagram. Categorize findings in medical literature. Develop spreadsheets to compare findings through quantitative and qualitative analysis. Graduate Research Assistant for Department of Health Management and Informatics, University of Missouri, Columbia, MO January 2010—May 2010 Coded medical adverse event data in University of Missouri Health Care Patient Safety Network into the newly-developed voluntary human centered ontology for medical incident reporting system,. Categorized adverse events to identify issues necessary for adverse event reporting. Identified problems related to the new system’s usability. Teaching Assistant, Department of Asian and Near Eastern Languages and Literatures, Washington University, Saint Louis, St. Louis, MO, August 2007—May 2009 Developed didactical strategy and methodology with department faculties. Improved didactical performance through communicating with faculties and students and receiving feedback.






University of Missouri

University of Missouri

University of Missouri

MBA/MHA, 2010 BA Economics 2008 Graduate Research Assistant, Center for Health Care Quality, Columbia, MO, August 2008—May 2010 Business Development Intern, Primaris Healthcare Business Solutions, Columbia, MO, May—August 2009. Missouri National Guard, Chillicothe, MO, March 2001—March 2007. Fire direction control for field artillery unit. Deployed December 2003 to March 2005 as Military Police. Deployed September 2005 in relief for Hurricane Katrina. Jiffy Lube, Columbia, MO, June 2006— August 2006. Worked with a team of peers providing basic auto engine care; served customers in a timely manner. Premium Standard Farms, Princeton, MO, June 1999—August 2000. Cared for and processed hogs for production; maintained and cleaned barns and working quarters.

MHA, 2010

Missouri Southern State University BS Business Management Clinic Administrator, Ozarks Community Hospital, Springfield, MO, 2007—Present Oversee day-to-day operations of an 18 provider, multi-specialty clinic, therapy services, and urgent care. Director of Reimbursement, Ozarks Community Hospital, Springfield, MO, June 2010—Present. Responsible for managed care contract negotiations for hospital system. Clinic Manager/Project Manager, Ozarks Community Hospital, Springfield, MO, 2006—2007. Managed a four– physician internal medicine practice. Served as interim medical staff/physician relations coordinator. Generated multiple revenue and productivity reports. Minor League Baseball Player, Washington Nationals, 2006—2007.

MHA, 2010 BHS Respiratory Therapy, 2005 Respiratory Therapist, Children’s Hospital Transport Team, University Hospital and Clinics, Columbia, MO, June 2005 – Present Experienced in working with diverse adult, pediatric and neonatal patient populations on the intensive care units and in general care areas. Specialize in neonatal intensive care, attending resuscitations at birth and handling of preterm infants and term infants requiring specialty care. Travel to hospitals throughout Missouri for transport of premature infants and children needing the specialized care of a children’s hospital under the direction of a doctor. Respond to class one trauma with an integrated team of medical professionals, assisting with the stabilization and transport to appropriate area for treatment. Evaluate patient history and current care, making changes as necessary and working with the medical team to improve the patient’s experience. Assess, troubleshoot, and adjust ventilators, high frequency ventilators, and alternate inhalation gases for malfunction, patient comfort, and clinical change. Serve as a mentor and resource for younger professionals, helping with orientation and sharing best practices regarding patient care and the operation of equipment. Relief supervise as needed, performing diagnostic procedures as well as coordination of department in the absence of management personnel. Maintain certifications for advanced cardiac life support, pediatric advanced life support, and neonatal resuscitation. Collect, evaluate, and incorporate changes to Quality Assurance Programs.




MEGAN TREGNAGO University of Missouri



University of Missouri

University of Missouri

MHA 2010 M.Ed, Special Education, 2007 BA Psychology, 2005

MHA 2010

Assistant Research Analyst, MU Center for Health Care Quality, Columbia, MO, January 2011 – Present Create and manage databases for continuous improvement monitoring of clinical and administrative processes. Collect and analyze large data sets. Utilize process improvement decision-making tools to improve health care safety and value. Collaborate with and support professionals from a variety of health care fields to design and implement health care research and process improvement projects.

BS Health Care Management 1993

Child Developmentalist, MU Thompson Center for Autism and Neurodevelopmental Disorders, Columbia, MO, June 2007—Present Conducted comprehensive assessments of children with autism spectrum disorders. Designed and oversaw intensive behaviorally‐ based intervention programs for children with autism spectrum disorders. Provided training, ongoing supervision, and support for parents, students, and professionals. Assisted in the planning and delivery of annual “Autism Intervention Conference” hosting 30‐70 presenters and 200‐500 attendees. Developed data collection forms, and analyzed data patterns to determine progress or regression in behavior. Participated on a family‐professional task force that focuses on implementing in quality improvement initiatives. Served as interim division administrator Graduate Research Assistant, University of Missouri-Columbia Department of Special Education, Columbia, MO, January 2007-May 2007 Conducted literature reviews, created informational fact sheets, and recorded data for a variety of research endeavors. Behavior Therapy Assistant, Boone County Family Resources, Columbia, MO, June 2005-June 2007 Provided in-home early intensive behavioral intervention (EIBI)/applied behavior analysis (ABA) interventions to children with autism spectrum disorders. Constructed data sheets and analyzed data to make programming decisions.


University of Missouri—St. Louis MPPA 1998

Maryville University Executive Director, Resource Management Sisters of Mercy Health System, St. Louis, MO, November 2010 – Present Executive Director, Nursing Business Operations, St. John’s Mercy Health Care (Sisters of Mercy), St. Louis, MO, November 2003 – November 2010 Eliminated nursing agency expense of $15M; developed and provided productivity training to nursing leaders. Streamlined nursing units to enable homogenous populations. Scheduling and staffing analytics to target expected census. Increased nursing revenue per patient day by ten percent. Workforce management planning. Interim Executive Director of NursingMedical/Surgical, St. John’s Mercy Medical Center, June 2008 – October 2008 December 2004 – September 2005 Manager-Decision Support & Performance Improvement, St. John’s Mercy Health Care (formerly Unity Health), St. Louis, MO, January 2001-October 2003 Developed financial and clinical integrated service line reporting. Implemented labor and cost benchmarking. Supported market analyses. Developed physician succession planning. Senior Analyst , Unity Health, St. Louis, MO, February1999 to January 2001 Finance/Performance Improvement. Clinical Data Analysis, Unity Health, St. Louis, MO February 1997 to February 1999 Clinical analysis support; physician practice pattern analysis.

MHA, 2011 (Expected)

Truman State University BS Biology 2008 Velocity Intern, Cerner Corporation, Kansas City, MO, May—August 2010 Columbia, MO, August 2010—Present Perform spreadsheet analyses, constructions, and reviews in the areas of performance analysis, workflow, and staffing needs. Conduct client site visits to determine steps needed to facilitate clinical adoption of Cerner technology. Created a workbook detailing benefits allotted to hospitals and eligible providers by Meaningful Use Stage 1 objectives. Specimen Processing Technician, Boyce and Bynum Pathology Laboratories, Columbia, MO, February 2009—May 2010 Triaged and prepared variety of clinical specimens for laboratory testing. Entered specimen information into laboratory computer system. Worked closely with Chemistry department to retrieve specimens from storage to perform additional testing. MAP-A Test Scorer, Assessment Resource Center, Columbia, MO, March—June 2009 Graded Missouri Assessment Program Alternate tests administered to children with learning disabilities. Appointment Team Leader and qualified for advanced-level scoring. Prep Room Worker, Microbiology Laboratory, Truman State University, Kirksville, MO, January 2006—May 2008 Prepared media for use by General Microbiology and Medical Microbiology students in laboratory. Sterilized and cleaned glass instruments for use in lab. Cleaned and organized microbiology prep room.

Program Executive/Assistant Director/ Acute Care, City of St. Louis Department of Health and Hospitals, May 1995 to December 1996 Executive Director, Lifeline Mobile Medics, Inc., Bloomington, IL, January 1992 to May 1995


Master of Science in Health Informatics (Residential Program) The University of Missouri, home to the world’s first computerized clinical laboratory system, has been a leader in health informatics research since the 1960s. The University began offering training in health informatics in the 1970s and counts among its alumni some of the leading figures in the field. The residential Master of Science in Health Informatics program is located in the Department of Health Management and Informatics and the School of Medicine, which is recognized for its excellence in research and national standing as a leader in primary care. Career Opportunities: The residential health informatics program focuses on understanding, designing, and developing information technologies to transform and integrate health systems. Students are prepared to meet critical and complex challenges in applying information technology within the health industry and to pursue careers in a wide range of health care organizations and related settings, such as academic medical centers, group practices, pharmaceutical firms, health insurance companies, research labs, and governmental agencies. The program also develops students’ research interests in health informatics and encourages those with excellent academic performance to pursue the Ph.D. degree. Program Highlights: Course work combines classes in computer science, health informatics, and health management. The core health informatics curriculum includes courses in health information systems; information storage, retrieval and management; decision support; and research methods and outcomes analysis. Special areas of concentration include electronic health-care records, information systems for managing health, and bioinformatics. Individuals with three or more years of professional experience and a focus on applied health informatics are encouraged to apply to the Executive HI Program. Doctoral Study, Dual Degree, and Graduate Certificates: Students seeking a master’s degree in health informatics at MU may expand their studies to obtain the following: Ph.D. in Health Informatics Master of Health Administration (MHA) Graduate Certificate in Health Informatics Graduate Certificate in Health Ethics Graduate Certificate in European Union Studies Ernst & Young Scholarships: The consulting firm of Ernst & Young has recognized the need to prepare executive leaders who can bring knowledge of advanced information technology to strategic and operational decision making in integrated health systems. In response to this need, Ernst & Young has created scholarships for students in the Master of Science in Health Informatics Program. Ernst & Young Scholarships will be presented to outstanding applicants each year. For more information, contact: Matthew L. Kearney, M.A. Coordinator of Student Recruitment & Admissions (573) 884-0698 [email protected]



Master of Science in Health Informatics (Curriculum) The Health Informatics (HI) core curriculum integrates fundamental informatics and management concepts applied to the health care environment. Foundation Courses: HI candidates must complete or waive one foundation course:  Algorithm Design/Programming I (CS 1050 or equivalent) An additional six hours of foundation courses are highly recommended:

 Algorithm Design/Programming II (CS 2050 or equivalent)  Database management systems I (CS 4380/7380 or equivalent) Full-time students who are admitted to the program without the required foundation course will be required to enroll in 12 hours in their first semester in order to complete the program in two academic years. Since foundation courses are necessary preparation/prerequisites for required HSM courses, the faculty may require special pre-assessment of the level of preparation of students who have completed analogous foundation coursework prior to enrollment in the program. An individual who waives all foundation courses can complete the HI degree as follows:

MS(HI) Plan of Study (36 credits) Introduction (3 credits)

 HMI/Info Inst 7430 - Introduction to Health Informatics

Core (18 credits)

 HMI 8441 - Theory and Application of Controlled Terminologies

Concentration (Elect at least two) (6 credits)

 HMI 8478 - Knowledge Management in Health Care  HMI 8600 - Social Dynamics and Health Information  HMI 8610 - Consumer Informatics

Research (9 credits)

   

    

(Biomedical and Health Ontologies and Applications) HMI 8437 - Data Warehousing and Data/Text Mining for Health Care Info Inst 8870 - Knowledge Representation in Biology and Medicine HMI 8573 - Decision Making for Health Care Organizations HMI 8571 - Decision Support in Health Care Systems HMI 8443 - Enterprise Information Architecture

STAT 4510/7510: Applied Statistical Models I or STAT 7150 Applied Categorical Data Analysis HMI 8450 Research Methods in HMI** Thesis research (3)**

**With approval of advisor students may elect 6 credits of thesis research instead of HMI 8450 Research Methods in HMI.



EXECUTIVE MASTER OF SCIENCE IN HEALTH INFORMATICS The Executive Health Informatics Program addresses the growing demand for health care information technology leaders with high-quality technical and management training. The Program is designed for self-motivated professionals working in the healthcare and information technology fields, providing them an increased understanding of the transforming potential and complexity of advanced information technology applied to healthcare organizations. The curriculum provides an applied orientation, drawing on the best evidence, to develop an in-depth understanding of how health organizations and systems are structured and function and how information technology can be applied to improve the integration, quality, and safety of clinical services as well as the efficiency and overall business function. Graduates will be prepared to design, develop, implement, manage, and evaluate information technologies to improve systems at operational as well as the enterprise levels. The program targets practicing information services professionals who are looking for formal training in health informatics or are seeking additional credentials for advancement. The program also targets individuals wanting to make a career move into the informatics field, whether from a health care background or a technical background. Graduates will be prepared to design, develop, implement, and evaluate information technologies to improve systems at operational as well as enterprise levels. The program begins a new cohort each Spring Semester.


Program Design - The Distance Learning Edge

Just as information technology is revolutionizing health care delivery, it is opening new doors in higher education as well. As a national leader in both health informatics and distance education, the University of Missouri is uniquely prepared to apply the benefits of new technology not only in its curriculum, but also in the teaching process itself. The program's innovative structure combines three on-campus weekend sessions per semester with online course work and independent study to form a comprehensive educational experience. This format enables working professionals to maintain full-time employment while completing the two-year course of study. Curriculum by Semester Spring Semester 1 Design of Health and Human Service Systems Introduction to Health Informatics

Spring Semester 2 Information Security and Policy Theory & Application of Controlled Terminologies

Summer Semester 1 (no on-campus sessions) Methods of Health Services Research (Part I) Enterprise Information Architecture

Summer Semester 2 (no on-campus sessions) Methods of Health Services Research (Part II)

Fall Semester 1 Health Economics Decision Support in Health Care Systems

Fall Semester 2 Knowledge Management in Health Care Data Warehousing and Data/Text Mining

Graduation in December For further program information please call: 1-800-877-4764 Visit us online at Or email [email protected]







University of Missouri

University of Missouri

MS Health Informatics, 2010

Fort Hays State University, Hays, KS

University of Missouri

University of Missouri—St. Louis MSN 2000

St. Louis University BSN 1988 Associate Professor of Nursing, East Central College, Union, MO 1995 - Present Teaching and instructional management of curriculum, assessment and evaluation of students in clinical settings, recruiter, advisor and mentor for students. Registered Nurse, St. Louis Children’s Hospital, St. Louis, MO 2005 - 2006: 54-KIDS Answer Line – Registered nurse assesses, plans and implements, evaluates and supervises patient care according to approved policies, procedures, and standards of care. 1987 - 2000: Registered Nurse, Neonatal Intensive Care Unit – Level III (11 years): Primary care nurse for critically ill neonates. Registered Nurse, Cardiology/ENT (2 years): Primary care nurse for newborns, infants, and children up to 18 years of age. Nursing care included incorporation of individualized age-appropriate daily care, promotion of normal growth and development, proper medication administration, and patient and family teaching in preparation for procedures and home care. Registered Nurse, St. Louis Children’s Hospital Health Center PM Pediatrics, St. Louis, MO, 1995 - 1996 Nurse for newborns, infants, and children up to 18 years of age with a variety of minor pediatric ailments normally seen in the pediatrician’s office during normal business hours.

MS Health Informatics, 2010

BBA Computer Information Systems, 2006 Database Administrator, Geary Community Hospital, Junction City, KS, May 2006—Present Responsible for the conversion of all patient, accounting, materials management, and payroll data between electronic medical records (EMR). Provide high level of support for all clinical applications. Implement additional components of the EMR as the need arises. IS Intern, Geary Community Hospital, Junction City, KS, May 2003—May 2006 Create database driven content management system using PHP and MySQL. Create materials management ordering system. Develop and maintain a content management system that allows employees to manage content independently for easy collaboration Resident Advisor, Fort Hays State University, Hays, KS, August 2004—May 2005 Responsible for the academic, social, and emotional needs of 70 residents. Actively maintain contact and relationship with residents. Market Fort Hays State University positively to prospective students.

MS Health Informatics, 2010

Western Illinois University, Macomb, IL BS Instructional Design and Technology, 2004 Senior Network Analytics Consultant, Ingenix UnitedHealth Care, Lenexa, KS, June 2004—Present Responsible for data analytics, consulting, research, and geographical provider accessibility for health plans. Responsible for analyzing member - provider disruption and impact that occurs during health plan changes. Significant contributor to health plans network adequacy reporting to CMS for Medicare Advantage (MA) Part C ensuring compliance with CMS standards. Assist health plans with CMS Part D reporting required for health plan service area expansions. Facilitating standard application formats for annual compliance reporting input to MA’s Health Plan Management System (HPMS). Responsible for designing and developing print directories for health plans as well as pharmacy directories required to meet CMS Part D standards. Member and provider data cleaning and standardizing using relational databases for ad hoc analytical projects for clients that include managed care organizations, pharmacy benefit managers, employers, brokers, dental and vision plans. Instructional Designer - Freelance, Western Illinois University, Macomb, IL, December 2003—May 2004 Developed computer based training (CBT) multimedia authoring tools that targeted Western Illinois University prospective students. Responsible for performing needs-analysis, instruction design, development, implementation, and evaluation. Worked with subject matter experts to create web-based instruction for Personal Enhancement through Adaptive Knowledge Systems (PEAKS) lab. Conducted formative and summative evaluation through setting up test groups to evaluate usability.

Registered Nurse, St. John’s Mercy Pediatric Clinic, Washington, MO, 1995 1996 Nurse for newborns, infants, and children up to 18 years of age with a variety of pediatric ailments. Well-baby and well-child visits; observation of normal growth and development, immunizations and anticipatory guidance.







University of Missouri

University of Missouri

University of Missouri

MS Health Informatics 2011 (Expected)

MS Health Informatics 2010

BCE Computer Engineering 2007

MS, Advanced Certificate, Computer Application 2000 BS Computer Science 1982

MS Health Informatics, 2011 (Expected) MD 1995 BS Chemistry 1991

Beant College of Engineering and Technology (BCET), India

Software Programmer/Database Admin, MU Sinclair Home Care—Aging in Place, Columbia, MO August 2008—Present Designed, coded, debugged, integrated, tested, and implemented EMR software. Analyzed and designed Medical Questionnaires Interface with PHP, HTML, CSS, Java Script. Analyzed clinical data to identify performance improvement opportunities. Created and maintained database in MySql & Apache Server. Worked directly with physicians & nurses and developed EMR modules per their requirements. Performed system wide unit-to-beta testing in development, integration, testing, and implementation phases. Analyzed and evaluated HIPAA compliance requirements for IT users throughout the organization, provided recommendations in compliance with national standards. Summer IT Intern, MU Sinclair Home Care - Aging in Place (Tiger Place), Columbia, MO, May—August 2009 Performed Security handling to protect vital resident information. Stored and retrieved events under Event Recording (fall, ER visit, vital signs, hospitalization, progress notes, incidents & events, IPO’s, care plans, etc.). Generated reports for vital signs, medication, visits, fall incidents. Integrated patient medical information with Sensor Database. Programmer Analyst, Kamal Hospital, Jalandhar, Punjab, India, August 2007- July 2008 Implemented OpenEMR system for tracking patient information, physician order entry, prescription entry, and generating medical billing. Provided support and training to medical staff in OpenEMR application modules. Performed testing including Unit, Functional, Alpha and Beta testing. Designed and implemented Ticket Generator software in PHP & JavaScript language for reporting software bugs to the administrator.


Nanjing University, P.R. China

Intern, Missouri Center for Patient Safety (MOCPS), Jefferson City, MO, May—August 2010 Develop custom contact database system for MOCPS’ activities. PSO (patient safety organization) data system for hospital and ambulatory surgery center as well as ambulance service participation. Modification of MOCPS web site Graduate Research Assistant, Dept. of Health Management and Informatics, University of Missouri, Columbia, MO, August 2007—September 2009 Medical records and data analysis; focus on: 1) Analyzing human factors in a medical incident reporting system, 2) Analyzing medical incident report in a voluntary system, Patient Fall incident analysis, and 4) Patient Safety Network (PSN) workflow analysis Engineer, Audiovisual Center & Cable TV Station, Yangzhou University, Yangzhou, Jiangsu, P. R. China, September 1999— November 2002 Worked on: LAN setup and repairing; Video & audio recording, capturing and editing; web site and multimedia teaching, website design and maintenance; PC computer trouble shooting. Kelong Computer Company, Yangzhou University, Yangzhou, Jiangsu, P. R. China, September 1992—August 1999 Installing, maintaining, troubleshooting and resolving technical issues involving PC networkand software; coordinated vendors and purchasers; trained users

Assistant Director, Center for Health IT at the AAFP (American Academy of Family Physicians), 2007-present The Center for Health Information Technology is the focal point of the AAFP's technical expertise, advocacy, research, and member services associated with medical office automation and computerization. Strategic priority areas include Advocacy, Education and Standards Development. Founder & Chief Technology Officer, mPOWER Medical Informatics, LLC, 20042007 Developing and implementing applications that leverage interconnectivity using state-of-the-art, Web-based technologies to maximize efficiency and accuracy in communication, charge submission, and clinical practice., featuring: chargeBank™ – tracking and submitting hospitalbased clinical charges; dataPoint™ – allowing nursing staff and medical assistants to capture and share basic clinical information with the care team through the electronic health record; and noteBuilder™ – a physician tool for documenting patient encounters and analyzing clinical trends and demographic data Board-Certified Family Physician, Jackson County Free Health Clinic, Independence, MO, 2010—present SSM St. Charles Clinic Medical Group 1998-2007 Providing full spectrum of family medical care in the ambulatory and hospital setting for patients from birth to adulthood. Admitting Privileges: •SSM St. Joseph Health Center •SSM St. Joseph Hospital West •BJC-St. Peters Hospital

Instructor, Computer Science, College of Agriculture, Yangzhou University, Yangzhou, Jiangsu, P. R. China, August 1982—November 2002






University of Missouri

University of Missouri

University of Missouri MHA, MS Health Informatics, 2010

MS Health Informatics, 2010

University of Pune, India

Master of Personnel Management 2008. BS Computer Science 2006 Applications Specialist, Carolinas Healthcare Center (CHC), Charlotte, NC, January 2011 – Present Support all current Long Term Care applications within the 7 CHC facilities. Support applications such as Ultracare, RNet, CareTracker, Cerner Beyond Now, Allscript. Document application support material for end users and support users. System selection and system integration project for LTC facilities. Assist in implementation of new LTC application and interfacing with other CHS applications. Research Assistant, MU Sinclair Home Care – Aging in Place (Tiger Place), Columbia, MO, USA, August 2008—December 2010 Work on live web-based application to manage resident information and records. Design and create user interface; handle database, using PHP and MySql programming languages. Design interface for a live web-based project, including graphical models, using sensor-collected data detecting resident activity. Intern, Lahey Clinic, Burlington, MA, May—August 2009. Aided implementation of new electronic Safety Reporting System throughout the organization. Supported change management, scheduling, and training. access permissions per employee role. Answered staff queries Generated reports (graphs, tables, and documents) from collected data for incidents, alerts, plus frequency and severity, Technical Support Engineer (ISP) IBM Global Process Services, October 2006 to April 2008 End-to-end troubleshooting for customers using broadband services, VOIP and IP TV services.

MS Health Informatics, 2011 (Expected) BA Computer Science 2001 BS Biochemistry 1998 Internet Administrator Expert, Radiology Department, University of Missouri Health Sciences Center, Columbia, MO June 2002—Present Project coordinator for tele-radiology sites. Provide GE Centricity PACS support for radiologists, clinicians, residents, and hospital staff. Implement and support Cerner applications. Develop database applications for scheduling staff radiologist and technologists. Radiology desktop support. Web server, and SQL server administrator. Senior Research Technician, Biological Sciences Department, University of Missouri, Columbia, MO, October 1999—June 2000 Identified Restriction Fragment Length Polymorphism (RFLP) mapping in maize genome., Extracted genomic DNA and digested them with restriction enzymes. Used P-32 probes to label and map RFLP and BAC libraries in the maize genome. Interpreted Southern gel results and updated research data to the maize database. Tested and evaluated new computer software for scientific computer company. Administered instruction in simple molecular biology techniques to undergraduate students to assist them in reaching their research goals.

State University of New York, Stony Brook MA, Graduate Certificate Information Systems

St. Joseph’s College, Patchogue, NY Bachelor of Science

Professional Services Consultant, Healthcare IT, Philips Electronics, Present Instructor - Ultrasound Physics/Vascular/Echo. Sanford Brown Institute, Garden City, NY Lead Programmer/Analyst, Client Support University of New York, Stony Brook, NY Cardio - Vascular Technologist, Diagnostic Health Services, Arlington, TX Cardio - Vascular Technologist, Mediq Imaging/ Southeastern Diagnostics, Spartanburg, SC Cardio - Pulmonary Technologist/ Anesthesia Assistant, United States Navy

Research Technician, Crop Transformation Department, The Monsanto Corporation, St. Louis, MO, May 1998—October 1999 Produced genetically transformed wheat plants by Agrobacterium Tumefaciens and particle gun bombardment transformation methods. Performed daily maintenance on transformed plants by tissue culture methods. Applied different pollination crossing strategies to determine genetic trait of wheat plants. Diagnosed minor computer problems and recorded data for transgenic wheat database.

Radiology Technician and Customer Support, Sahyadri Specialty Hospital , Pune, India, April 2003—November 2005 Assisted and performed X-Ray and CT scans for patients. Assist patients with billing queries and other concerns.



DOCTOR OF PHILOSOPHY (Ph.D.) in HEALTH INFORMATICS The Ph.D. in Health Informatics at the University of Missouri prepares individuals for research and scholarly careers in the application of information technology to health systems. Demand is high for individuals with skills in health and clinical informatics and graduates will have the ability to become independent investigators on faculties in informatics, health services management, medicine, nursing and other health professions, or in commercial and public research institutions. The doctoral program draws on the considerable resources and strengths of the Department of Health Management and Informatics and other academic programs at the University of Missouri to offer a strong and flexible program of study. The program is designed for students who wish to become future researchers and thought leaders in health systems being rapidly transformed through information technology. The Ph.D. program has the following broad emphasis areas:

   

Health Systems Informatics Clinical Informatics Consumer Health Informatics Public Health Informatics

Specific core research areas include:

   

Program evaluation Information architecture Decision support and knowledge systems Biomedical data/text mining

Building on a tradition of outstanding informatics education and research at the University of Missouri, the doctoral program is a joint program of the Departments of Health Management & Informatics, Computer Science, Industrial & Manufacturing Systems Engineering, and the Bond Life Sciences Center that comprise the University of Missouri Informatics Institute (MUII). The Institute offers concentrations in health informatics and bioinformatics. Each emphasis area stresses skill sets and research appropriate to the subfield within the broad area of informatics. A core curriculum provides all students with a foundation of knowledge and tools in computer sciences, statistics and health systems, after which they complete further coursework in their chosen emphasis area. The integrated program assures broad exposure to the field and fosters new insights and innovative research concepts. Students are accepted into the program with diverse backgrounds and varying degrees of experience. For further information, please contact: Administrative Staff MU Informatics Institute (MUII) 241 Engineering Building West Columbia, Missouri 65211-2060 573-882-9007 (voice) 573-884-8709 (fax) [email protected]



RESEARCH FELLOWSHIPS IN HEALTH INFORMATICS National Library of Medicine Through a grant from the National Library of Medicine (NLM), the Department of Health Management and Informatics offers research training in health informatics at the pre-doctoral and post-doctoral levels. This prestigious fellowship program prepares fellows to assume leadership roles in interdisciplinary research teams working on a broad range of important problems in healthcare, bioinformatics, and computational biology. Formal training exposes fellows to a broad range of activities relating to the rubric of health informatics including electronic health records, controlled vocabularies, telehealth, consumer informatics, e-health, and bioinformatics. Fellows conduct independent research with support from a faculty mentor. Mentors are drawn from the many collaborative academic units that provide faculty members for the health informatics program, including MU’s School of Medicine, College of Engineering, College of Veterinary Medicine, and College of Education. Many fellows combine their informatics training with complementary degree programs, residencies, and fellowships to create a personalized educational opportunity. A close relationship with the Integrated Technology Services unit at the MU Health Sciences Center offers fertile ground for hands-on collaboration. In addition to ongoing telemedicine activities, the center employs one of the most advanced health information and decision support systems in the country, providing an ideal laboratory for applied informatics research. Research activities are supplemented by coursework in the following competency areas.

     

Design and Implementation of Health Information Systems Decision Support Systems Decision Analysis Computer Networks Controlled Vocabularies Database Systems

For further information about NLM Research Fellowships in Health Informatics at the University of Missouri, please contact: Dr. Charles W. Caldwell M263 Medical Sciences Building Columbia, MO 65212 (573) 882-3014 [email protected]



GRADUATE CERTIFICATES Graduate Certificate in Health Informatics The Graduate Certificate in Health Informatics offered by the Department of Health Management and Informatics provides learners with the skills necessary to participate in the selection, use, and evaluation of information technology applications throughout the health services industry. The certificate program is designed for physicians, nurses, managers, information system designers, consultants, and others committed to the application of information technology for improving the quality, safety, and efficiency of health services. The Graduate Certificate in Health Informatics is taught through an online distance-learning format that incorporates oncampus weekend meetings and requires completion of four courses, totaling 12 graduate credit hours:

   

HMI 7430: Introduction to Health Informatics HMI 8435: Information Security and Policy in Health Care HMI 8443: Enterprise Information Architecture in Health Care HMI 8571: Decision Support Systems for Health Care

The Graduate Certificate in Health Informatics welcomes learners who are currently working in health services organizations as well as University of Missouri graduate students and others who are interested in evaluating, implementing, using, and managing health information technology. The graduate certificate can also be a stepping stone to Master’s or PhD studies in Health Informatics at the University of Missouri.

Graduate Certificate in Health Ethics The Department of Health Management and Informatics in partnership with the MU Center for Health Ethics offers an online Certificate in Health Ethics that requires completion of four graduate courses:

   

HMI 7564: Health Ethics Theory HMI 7566: Health Informatics Ethics HMI 7567: Health Organizational Ethics HMI 8565: Healthcare Ethics

The Certificate program is ideal for working professionals such as physicians, nurses, healthcare administrators, those serving on hospital ethics committees or considering such health ethics issues in their daily employment, and students in the health professions. The Certificate program will help the learner develop an understanding of the ethical issues related to health and healthcare and will foster skill in analyzing and resolving ethical problems and conflicts in the healthcare environment. Because courses are entirely online, students may continue fulltime employment while studying for the certificate.



2010 INTERNSHIP PRECEPTORS Preceptors are executives and senior managers in the health care industry who supervise the summer internships for health management and informatics students. Each preceptor is personally involved as an instructor, coordinator of the experience, and role model. Such participation by alumni and other professional colleagues is an invaluable contribution to the quality of education afforded our students. As evidenced by the preceptors and organizations shown below, a rich variety of experiences are afforded HMI students. DILIP BEARELLY, MD Assistant Professor of Clinical Medicine Department of Internal Medicine University of Missouri Columbia, MO

SUSAN BECKLENBERG Director of Fiscal Operations School of Medicine University of Missouri Columbia, MO



Assistant Manager, Surgery Services University of Missouri Health Care Columbia, MO

Executive Director Missouri Center for Patient Safety Jefferson City, MO



Executive Director University of Florida Orthopaedics & Sports Medicine Institute Gainesville, FL

Senior Project Manager, Internal Control Finance Department Cleveland Clinic Cleveland, OH




Deputy Director of Operations Center for Health Care Quality University of Missouri Columbia, MO

Associate Director, Market and Business Development Vanderbilt-Ingram Nashville, TN

Director, Professional Services University of Missouri Health Care Columbia, MO



Operations Manager, Department of Medicine, Hospital The Mayo Clinic Rochester, MN

Director of Quality Northwestern Chicago, IL

Vice President Business Development, Chicago Vanguard Health, Chicago, IL





Executive Vice President, Strategy and System Development Yale New Haven Health System New Haven, CT

Chief Executive Officer Community Medical Center Falls City, NE

Chief Operations Officer Ingenix Consulting Lenexa, KS




Chief Executive Officer Cibola General Hospital Grants, NM

Innovation Manager Cerner Cor. Kansas City, MO

General Board of Global Ministries United Methodist Committee on Relief Munyarari and Mutambara, Zimbabwe




Consulting Executive Cerner Corp. Kansas City, MO

Practice Administrator Park Primary Care Poplar Bluff, MO

Assistant to the Director Harry S. Truman Memorial VA Hospital Columbia, MO




Senior Director Strategic Alignment Banner Health System Phoenix, AZ

Associate Director St. Louis VA Medical Center St. Louis, MO


Administrator ENT Specialties Lincoln, NE


2010—2011 HMI FACULTY



Clinical Instructor Director, Applied Health Informatics

Clinical Instructor Associate Director, Executive Programs



Clinical Professor, Director, HMI Group

Adjunct Professor



Assistant Professor Director of Graduate Studies, PhD program in Health Informatics

Assistant Professor of Biostatistics



Professor Emeritus

Assistant Professor



Assistant Professor

Research Assistant Professor



Professor of Clinical Medicine Director, Center for Health Ethics

Clinical Assistant Professor



Assistant Professor

Assistant Professor



Adjunct Clinical Instructor

Assistant Professor



Professor and Interim Chair Director of Graduate Studies

Adjunct Assistant Professor



Research Associate Professor Operations Director, Missouri Cancer Registry

Director, MU Informatics Institute Shumaker Endowed Associate Professor of Computer Science



Associate Professor

Adjunct Professor



Assistant Professor

Adjunct Professor



Assistant professor

Professor Director, Center for Health Care Quality



Adjunct Assistant Professor

Clinical Assistant Professor Director, Health & Behavioral Risk Research Center



Clinical Instructor Associate Director, HMI Group

Assistant Professor



Notice of Non-Discrimination

The University of Missouri does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, or status as a disabled veteran or veteran of the Vietnam Era. Any person having inquiries concerning the University of Missouri-Columbia’s compliance with the regulations implementing Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, or Section 504 of the Rehabilitation Act of 1973, contact Human Resource Services, 130 Heinkel Building, Columbia, MO 65211, (573) 882-4256. For ADA accommodations call (573) 882-4696 or TDD Relay 1-800-735-2466. To acquire this information in an alternative format, call (573) 882-8413. The University of Missouri-Columbia has an Access Office that provides support services to students with disabilities, and you can reach it by calling (573) 882-4696 or TDD (573) 882-8054.