Unit 1: Exploring travel and tourism (LEVEL 2) Learning outcomes By completing this unit candidates will develop knowledge and understanding of the development of the travel and tourism industries. They will be able to identify the range of organisations operating within the industries and recognise whether an organisation is private, public or voluntary. Candidates will also investigate the travel and tourism organisations present within a chosen area, the products and services offered by a named organisation and two jobs. Candidates will produce evidence to meet the unit assessment objectives in order to show that they understand: •
the main developments which have contributed to the UK travel and tourism industries
•
the range of travel and tourism organisations operating in the UK
•
the differences between public, private and voluntary organisations
•
the full range of travel and tourism organisations within a chosen area
•
the products and services available from one travel and tourism organisation
•
the nature of two travel and tourism jobs.
Assessment objectives
Knowledge, understanding and skills
1 Compile a chart to explain the development of the UK travel and tourism industries from the 1930s to the present day
Development: • transport developments, eg railways, increased car ownership, jet engine, Concorde, the Channel Tunnel, cruising, low cost airlines • increased disposable income • increased leisure time, eg paid holidays, shorter working week, early retirement, longer life span, labour-saving devices • holiday camps, eg Butlins, Centre Parcs • package holidays • role of central and local government (Development of Tourism Act 1969) • changes in consumer expectations
2 Describe the range of travel and tourism organisations currently found in the UK and provide two examples from each sector
Sectors: • accommodation, eg hotels, self-catering establishments, bed and breakfast, holiday camps, Youth Hostel Association • catering, eg restaurants, cafes, bars • guiding and information services, eg national and regional tourism organisations, city bus tours, private guides • tour operations, eg outbound and domestic; mass market and specialist • transport, eg airlines, airport operating companies, ferry services, train companies, car hire organisations • travel agencies, eg multiple, independent, specialist • visitor attractions, ie built, natural, historic
OCR Level 2 Nationals in Travel and Tourism
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Unit 1 – Exploring travel and tourism
Assessment objectives
Knowledge, understanding and skills
3 Illustrate the differences between private, public and voluntary organisations in the travel and tourism industries
Differences: • ownership • aims and objectives • sources of funding
4 Describe the travel and tourism organisations present within a local area and the products and services provided by one organisation
Travel and tourism organisations: • see Assessment Objective 2 Examples of products and services: • flights • package holidays • hotel rooms • business facilities • restaurant meals • corporate dinners • weddings • ferry crossings • internet booking facilities • crèche facilities • facilities for visitors with specific needs, eg disabled, babies, young children • entertainment • guided tours • representatives
5 Investigate travel and tourism jobs available either locally or nationally and provide details of two
• • • • • • •
job title role and responsibilities qualifications required skills required personal qualities required seasonal, permanent, part time or full time pay and conditions
Assessment This unit is centre assessed and externally moderated. In order to achieve this unit candidates must produce a portfolio of evidence showing that they have met all of the assessment objectives. Portfolios of work must be produced independently. They will need to be made available, together with witness statements and any other supporting documentation, to the OCR Visiting Moderator when required. Centres must confirm to OCR that the evidence produced by candidates is authentic. An OCR Centre Authentication Form is provided in the Centre Handbook and includes a declaration for assessors to sign. It is a requirement of the QCA Common Criteria for all Qualifications that proof of authentication is received. An OCR Model Assignment is available for this unit and can be downloaded from our website www.ocr.org.uk and can also be found in the Model Assignments folder on this CD Rom.
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OCR Level 2 Nationals in Travel and Tourism
Unit 1 – Exploring travel and tourism
Guidance on assessment and evidence requirements This unit is intended to encourage candidates to explore the travel and tourism industries. It is envisaged that candidates will gain an overview of the industries that will act as a firm foundation for other units. As this unit provides underpinning knowledge for other units it is recommended that this unit be studied in the early stages of the programme of study. This unit has links with Unit 5: Investigating visitor attractions, Unit 6: Investigating package holidays (tour operations), Unit 7: Investigating travel agency operations, Unit 8: Exploring hospitality in travel and tourism, Unit 11: The effects of travel and tourism on a community, Unit 12: Exploring travel and tourism in a region of the UK, Unit 13: Investigating airports and airlines, Unit 14: Introduction to career planning for travel and tourism, and Unit 15: Work experience in travel and tourism. Candidates’ exploration should be encouraged through the use of a wide range of teaching and learning methods including discussions, visits, guest speakers, personal experience, and the use of the internet and appropriate texts. It is important that candidates develop an understanding of the main social, political, economic and technological changes in the UK, which brought about the development of the travel and tourism industries. For Assessment Objective 1 the chart can take many forms. At the most basic level, candidates could produce a simple chart showing the timing of the major developments from the 1930s. At merit and distinction levels candidates should investigate the reasons for the developments and demonstrate an understanding of the driving influences, which brought about the changes. Candidates should be introduced to the diversity of the travel and tourism industries within the UK (Assessment Objectives 2 and 4). It is usual for candidates new to the study of tourism to be aware of the main tourism providers such as travel agents, tour operators, airlines, and visitor attractions. Candidates should be encouraged to discuss their own experience of the travel and tourism industries and through this identify the sectors of the industries, organisations within them and the products and services they provide. Tutors can use many resources to help candidates develop this basic knowledge, eg trade press, websites and TV travel programmes. Candidates should be introduced to the public, private and voluntary organisations (Assessment Objective 3) and the differences between them. Where different types of organisation provide similar services or products, candidates should be aware of how the differences in their aims and objectives affect the product or service. Candidates at Level 2 often find it difficult to understand the differences between public, private and voluntary organisations. The tutor could explain these with very simple, well known examples, eg Holiday Inn (private) and Youth Hostels (voluntary), National Trust (voluntary) and English Heritage (public), Victoria and Albert Museum (public) and Madame Tussauds (private). Candidates should then be able to categorise the organisations identified in Assessment Objective 2 and describe their differences. Assessment Objective 4 is designed to enable candidates to conduct an in-depth examination of the travel and tourism provision within a defined area. The area can be chosen by the tutor or by the candidate with guidance from the tutor. It is important that the area chosen is of sufficient geographical size to provide a wide range of tourism providers from all or most of the range in Assessment Objective 2. The chosen area can either be local or well known to the candidate. Tutors may chose to provide resources on jobs for candidates (Assessment Objective 5) or more able candidates may carry out independent research. Information on jobs in travel and tourism is widely available. Sources include careers resource centres, specialist websites and job centres, in particular those at job points, eg airports. This unit allows for a degree of team working. However, when working in a team it is essential that candidates keep a log of their individual contribution.
OCR Level 2 Nationals in Travel and Tourism
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Unit 1 – Exploring travel and tourism
Candidates may provide portfolio evidence for all of the assessment objectives in this unit using a range of presentation techniques. This may include assessor testimony/witness statements logbooks, diaries, the use of video, audio and presentation software, posters/charts, written work. Where video and/or audio evidence is provided this must be supported by assessor testimony/witness statements. Where candidates demonstrate competence, centres should record skills demonstrated on appropriate recording documentation.
Signposting to Key Skills 9
The unit contains opportunities for developing the Key Skill, and possibly for generating portfolio evidence, if teaching and learning is focused on that aim.
Key Skill reference
Key Skill reference
Key Skill reference
C2.1
9
N2.1
ICT2.1
C2.2a
9
N2.2a
ICT2.2
C2.2b
9
N2.2b
ICT2.3
C2.3
9
N2.2c
9 9
N2.2d N2.3
Mapping to National Occupational Standards Occupational Standards
Unit number
Title
No relevant standards in Tourist Information Services and Travel Services sets
Resources This section provides suggestions of suitable resources. The list is neither prescriptive nor exhaustive, and candidates should be encouraged to gather information from a variety of sources. Some suggested resources are intended for Tutor use. The resources in this section were current at the time of production. Books Hayward, P. (2000)
Intermediate GNVQ Leisure and Tourism Heinemann
McAlphine, M. (2004)
So you want to work in travel and tourism? Hodder and Stoughton
Quinn, B., Tombs D., Payne, G. (editors) (2005)
Tourist Attractions and Events of the World incorporating the World Travel Dictionary Columbus Travel Publishing
Reilly Collins V (2004)
Working in Tourism – The UK, Europe & Beyond Vacation Work
Rickerby, S. (2006)
GCSE Leisure and Tourism Phillip Allan Updates
Riley D. & Greasby, E. (2005)
Check Your English Vocabulary for Leisure, Travel and Tourism Second Edition Bloomsbury Publishing PLC
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OCR Level 2 Nationals in Travel and Tourism
Unit 1 – Exploring travel and tourism
Vranic, J. (2000)
Intermediate Leisure and Tourism Hodder and Stoughton
Youell, R. (2003)
Complete A – Z Travel and Leisure Handbook Hodder and Stoughton
Journals/Magazines/Newspapers Travel Trade Gazette Travel Weekly Other useful resources include airline magazines, tour operators’ holiday brochures and travel supplements from weekend broadsheets. Websites Association of Leading Visitor Attractions. URL:http://www.alva.org.uk Comprises the majority of Britain’s biggest and best known attractions. BBC Education – working in travel and tourism. URL:http://www.bbc.co.uk/education/lzone/working/travel/index.shtml Careers in travel and tourism. English Heritage. URL:http://www.english-heritage.org.uk Information about English Heritage. I Want To Work in…Travel and Tourism. URL:http://www.kent.ac.uk/careers/sitestourism.htm Lots of useful information about working in travel and tourism. Resource Gateway. URL:http://www.resourcegateway.org.uk/logon.asp?step=1 This website gives teachers and students the opportunity to access a resource database of information and materials that support a variety of leisure, travel and tourism courses for the 14-19 age group. Springboard. URL:http://www.springboard.co.uk The site for 16 to 18 year-olds that gives a no-fuss approach to choices for young people about their future, including careers in travel and tourism. Statistics on tourism and research (Star UK). URL:http://www.staruk.org.uk Information about tourism in Britain – a useful introduction including statistics. The National Trust. URL:http://www.nationaltrust.org.uk The Trust acts as a guardian for the nation in the acquisition and protection of threatened coastline, countryside and buildings. Travel Job Search. URL:http://www.traveljobsearch.com/ Advertisements for jobs in travel and tourism. TravelMole. URL:http://www.travelmole Travel industry information service for tour operators, travel agents and suppliers, providing access to destination travel news and information. Travel Weekly. URL:http://www.travelweeklyjobs.co.uk Travel industry news and travel jobs. Virtual training suite. URL:http://www.vts.rdn.ac.uk/ A website that introduces candidates to travel and tourism on the internet and how to access information. VisitBritain. URL:http://www.visitbritain.com Information about tourism in Britain – a useful introduction. OCR Level 2 Nationals in Travel and Tourism
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Unit 1 – Exploring travel and tourism
Vocational Learning. (Leisure and Tourism) URL:http://www.vocationallearning.org.uk//teachers/subjectspecific/KS4/leisuretourism.asp Leisure and tourism teaching and learning resources for schools and colleges.
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OCR Level 2 Nationals in Travel and Tourism
Unit 1 – Exploring travel and tourism
Grading Assessment Objective
Pass
Merit
Distinction
AO1 Compile a chart to explain the development of the UK travel and tourism industries from the 1930s to the present day
Candidates provide a simple chart with a brief explanation of the key factors influencing the development of the UK travel and tourism industries from the 1930s to the present day.
Candidates provide a clear chart with well developed explanations of the key factors influencing the development of the UK travel and tourism industries from the 1930s to the present day.
Candidates provide a detailed chart with in-depth explanations of the key factors influencing the development of the UK travel and tourism industries from the 1930s to the present day.
AO2 Describe the range of travel and tourism organisations currently found in the UK and provide two examples from each sector
Candidates provide a basic description of the range of travel and tourism organisations currently found in the UK. The description includes two obvious examples from each sector and shows a limited understanding of the organisations.
Candidates provide a clear description of the range of travel and tourism organisations currently found in the UK. The description includes two appropriate examples from each sector and shows some understanding of the organisations.
Candidates provide a detailed description of the range of travel and tourism organisations currently found in the UK. The description includes two well chosen examples from each sector and shows a thorough understanding of the organisations.
AO3 Illustrate the differences between private, public and voluntary organisations in the travel and tourism industries
Candidates provide a basic description of the differences between private, public and voluntary organisations in the travel and tourism industries. The description includes obvious examples of each type of organisation and shows limited understanding of the links between them.
Candidates provide a clear description of the differences between private, public and voluntary organisations in the travel and tourism industries. The description includes appropriate examples of each type of organisation and shows some understanding of the links between them.
Candidates provide a detailed description of the differences between private, public and voluntary organisations in the travel and tourism industries. The description includes a variety of well chosen examples of each type of organisation and shows a thorough understanding of the links between them.
AO4 Describe the travel and tourism organisations present within a local area and the products and services provided by one organisation
Candidates provide a basic description of a few travel and tourism organisations present within a local area. The description includes brief information about the products and services provided by one organisation.
Candidates provide a clear description of a variety of travel and tourism organisations present within a local area. The description includes relevant information about the products and services provided by one organisation.
Candidates provide a detailed description of a variety of well chosen travel and tourism organisations present within a local area. The description includes indepth information about the products and services provided by one organisation.
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Unit 1 – Exploring travel and tourism
Assessment Objective
Pass
Merit
Distinction
AO5 Investigate travel and tourism jobs available either locally or nationally and provide details of two
Candidates use easily found sources of information to investigate travel and tourism jobs available either locally or nationally and provide basic information on two.
Candidates use appropriate sources of information to investigate travel and tourism jobs available either locally or nationally and provide clear and relevant information on two.
Candidates use a variety of appropriate sources of information to investigate travel and tourism jobs available either locally or nationally and provide detailed information on two.
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OCR Level 2 Nationals in Travel and Tourism
