[Type text]

[Type text]

The annual Harris Customer Training Conference provides an intense three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings.

Conference: Wednesday, Nov. 16 to Friday, Nov. 18, 2016 Pre-Conference: Monday, Nov. 14 & Tuesday, Nov. 15, 2016 (where applicable)

Gaylord Opryland Resort & Conference Center For your convenience, this year you'll be able to register online by visiting http://www1.harriscomputer.com/en/conference/ and following the links on the page. Questions? Contact us at HCTC@ harriscomputer.com

Come see our ever expanding line of products and also take a peek at what’s coming down the pipeline!

If you need extra help with our products, meet with the support teams directly.

Ask the experts! Pick up tips and tricks regarding your software to help improve individual and organizational efficiency. Learn about industry trends by attending round table discussions on industry leading topics.

Get to know Harris staff from all of our business units, other Harris customers and our valued conference sponsors.

Share best practices with other Harris customers, give feedback on your experience using our products and let us know if you have ideas for product innovations.

The 2016 Harris Customer Training Conference Registration is now open! Follow the links provided at http://www1.harriscomputer.com/en/conference/ - Or Access the site directly at http://www.cvent.com/d/bfqknw/1Q

Credit Card or Check The fastest way to complete payment for your conference registration is to do so via credit card online. We accept MasterCard and Visa. Please note a 3.1% service fee will be added to all credit card payments. If paying by check, please mail to: Harris Computer Systems 62133 Collections Center Drive Chicago, IL 60693-0621 Please include your name and conference registration confirmation number on any checks.

To receive the Early Bird rate you must register no later than September 21, 2016 and payment must be received by Harris no later than October 5, 2016. All other payments must be received within 60 days of registration.

Refunds are available until October 21, 2016 The service fee applied to credit card transactions is non-refundable. If you are paid in full but you cannot find a replacement attendee, and you need to cancel your registration: 100% of your registration will be refunded by September 21 less any transaction fees 75% of your registration will be refunded by October 21 less any transaction fees No refunds will be provided after October 21, but you can carry your balance forward to the 2017 conference. *Please note that pre-conference courses are priced separately. For more information, please visit our Fees page.

The Early Bird registration fee is $875USD Registrations received after September 21 are $1,200USD Registrations received after October 21 are $1,350USD The Full Conference Pass registration fee includes: · Admission to all Conference Sessions · Admission to the Sponsorship Showcase · All conference sponsored meals (Breakfasts, Lunches and Breaks) · Wednesday and Thursday night Special Events

We offer a 1-Day Pass for attendance to a specific day of the conference. Only a single 1-Day Pass may be purchased per attendee; to attend multiple conference days please see the Full Conference Pass listed above. The Early Bird 1-Day Pass registration fee is $300USD The 1-Day Pass Registration fee after September 21 is $400USD The 1-Day Pass Registration fee after October 21 is $500USD The registration fee includes: · Admission to all conference sessions · Admission to the Sponsorship Showcase · Conference sponsored meals for the specified date Note: 1-Day Passes do not include access to the evening events.

Attendees may register guests to attend the Conference Special Events. The Guest Registration fee is $190USD per guest for admission to both evening events: the cocktail reception on Wednesday evening and the banquet on Thursday evening. If you would like your guest to attend only one of the events, the cost is as follows: · $65USD for entrance to the cocktail reception · $125USD for entrance to the banquet The Guest Registration does not include access to conference sessions, the Sponsorship Showcase or meals outside of the special events. This addition to your registration is intended for use by a registered attendee's spouse or guest and is not for use by co-workers. If you would like your guest to attend regular conference meals with you (breakfast and lunch), you can opt to do so at an additional charge of $75USD. Please note: A registration item that includes Full Conference is required in order to attend, and invite guests to, the Special Events.

Pre-Conference Sessions are offered by select business units at additional costs Monday, November 14 and/or Tuesday, November 15, 2016. The registration fee for Advanced preconference courses is $800USD for a single day and $1,200USD for both days. Registrations must be received by no later than October 21, 2016.

YOU SANK MY BATTLESHIP! Spend an evening bonding with your #HCTC2016 family over those perennial rainy night favorites. Scrabble, Monopoly, Connect Four, and many more. Do pass go and join us in the rumpus room from 6:30PM – 8:30PM on Wednesday, November 16, 2016.

‘I hear that train a comin’…On Thursday Night let #HCTC2016 take you on a journey through the four great musical centers of Tennessee: Memphis, Chattanooga, Smokey Mountains Gatlinburg and, of course, Nashville. Experience the sounds, flavors and charm of each stop on this Musical Express. This banquet night will include a full dinner and many surprises! Climb aboard at 6:00PM on Thursday, November 17, 2016.

2800 Opryland Dr, Nashville, Tennessee 37214 USA

Click here to Book Your Stay Experience the finest in Southern hospitality at Gaylord Opryland Resort & Convention Center in Nashville, Tennessee. Our premier Opryland hotel offers guests an unforgettable getaway with all the excitement and energy of Music City under one spectacular roof. Located only 10 minutes from the airport and featuring an extraordinary selection of dining, shopping, recreational activities and entertainment, there’s never a shortage of things to do at our resort. After unwinding at Relâche Spa & Salon, practice your swing at Gaylord Springs Golf Links, make a splash at our indoor or outdoor pool, hit the gym at our state-ofthe-art fitness center, or explore our nine acres of lush, indoor gardens and cascading waterfalls. Our 700,000 square feet of flexible event space accommodate meetings, conferences, weddings and receptions of all sizes. Following a day of Nashville fun, return to deluxe accommodations with modern amenities. Book today and come experience why our Gaylord hotel is in a class of its own! We have limited rooms blocked off for customers taking part in our pre-conference sessions Sunday, November 13-Monday, November 14. Our larger block for regular conference attendees runs from Tuesday, November 15 to a Friday morning checkout on the 18th. Dates outside of our rooming block are not subject to our conference rate. The special rate for the conference is $189USD (plus taxes). A limited number of rooms are reserved at this rate. To secure a room, book online by no later than October 13, 2016 or before the group rooms are sold out.

The Harris Customer Training Conference is made possible in part by our sponsors. This year’s Diamond Sponsors are presenting on the following topics: FileNexus® Document Management for Your Harris System Imagine being able to capture, archive, and manage all of your important records – of any type and from any source. The FileNexus Document Management System is proven at Harris sites across North America to execute business workflows in any department faster and with less resources. It links seamlessly to your Harris System and is available as an on-site solution or in the Microsoft Cloud as a service. Get things done faster and better – right now… www.loristech.com

Client and Prospect Appreciation Breakfast Session Is the conference breakfast a wee bit early for you after the fantastic event planned by Harris? We’ve got your “Early Morning Antidote”. Come join us for a delicious buffet, complete with Bloody Marys and Mimosas (in moderation). During the session, we’ll demo our top three new service enhancements and award an Amazon Echo to one client and one prospect in attendance at each session (total of 4 Echos). How to qualify for the drawing: Clients: Send or bring a quote about your experience with Invoice Cloud. Prospects: Sign up to view a demo during the breakfast (We will be continuing our $25 gift card for a demo promotion this year so you’ll qualify for that as well). www.invoicecloud.net

BACON. To be specific, how to bring home the bacon to your utility…securely, efficiently, and simply with Paymentus. We know it’s an early session, but it will be well worth it for these reasons: 1. You’ll get bacon…guaranteed. 2. You’ll learn how to achieve success in revenue management by working with an experienced payment processor. Offload PCI compliance | Simplified, single reconciliation of eCheck & credit card payments | Real-time processing

www.paymentus.com You have two opportunities to register for and attend each sponsor session. Sponsors will present in separate rooms at the following times: Thursday, November 17, 8:15-9:00am | Friday, November 18, 8:15-9:00am

The annual Harris Customer Training Conference provides an intense three-day learning opportunity for you to increase technical know-how, leverage best practices from industry peers, and influence your chosen products and solution offerings. We’ve Got You Covered. Does your manager still need convincing? Worried about getting budget approval to come to the annual Harris Customer Training Conference?

For your convenience, we have provided a request letter that you can send to your supervisor. Simply download one of the two documents, fill in the missing areas and pass it along to the appropriate person(s). Casual Letter Download Casual Letter Formal Letter Download Formal Letter

Monday, November 14, 2016 Date

Start Time

End Time

Mon, Nov.14

8:00am

9:00am

Session 1

9:00am

10:00am

Break

10:00am

10:30am

Session 1

10:30am

12:00pm

Lunch

12:00pm

1:00pm

Session 2

1:00pm

2:00pm

Break

2:00pm

2:30pm

Session 2

2:30pm

4:00pm

Start Time

End Time

8:00am

9:00am

Date Tues, Nov.15 Session 3

9:00am

10:00am

Break

10:00am

10:30am

Session 3

10:30am

12:00pm

Lunch

12:00pm

1:00pm

Session 4

1:00pm

2:00pm

Break

2:00pm

2:30pm

Session 4

2:30pm

4:00pm

Track 1

Track 2

Breakfast & Registration Infinity.Link V3 Bootcamp Administration (Full-Day) (Half-Day) Break Infinity.Link V3 Bootcamp Administration (Full-Day) (Half-Day) Lunch Infinity.Mobile V3 Bootcamp Administration (Full-Day) (Half-Day) Break Infinity.Mobile V3 Bootcamp Administration (Full-Day) (Half-Day) Tuesday, November 15, 2016 Track 1

Track 2

Track 3 V4: Everything You Need to Know (Full Day) V4: Everything You Need to Know (Full-Day) V4: Everything You Need to Know (Full-Day) V4: Everything You Need to Know (Full-Day) Track 3

Breakfast & Registration V3 Rates (Half-Day)

V3 Reports (Half-Day)

Customizing CIS Using the PowerShell API (Half Day)

Break V3 Rates (Half-Day) Scheduler (Half-Day) Scheduler (Half-Day)

V3 Reports (Half-Day) Lunch V3 Billing (Half-Day) Break V3 Billing (Half-Day)

Customizing CIS Using the PowerShell API (Half Day) V4 Reporting (Half-Day) V4 Reporting (Half-Day)

V3 Bootcamp (Full-Day Course)

Go through key control forms with our staff, who will highlight some often forgotten but handy information regarding configuration. Also learn more about the true power of CIS Infinity that lies in its ability to take manual processes and automate them, providing you and your staff with time for other tasks. Automate your workflow by setting up actions for service orders; tasks; letters; notes; bill messages; transactions; emessaging; file exporting; comments or changing a collection status. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 6 CPE credits awarded.

Infinity.Link Administration (Half-Day Course)

Learn how to administer and maintain your Infinity.Link site to keep it running smoothly. From cosmetic changes to setting up security in terms of who has access to what, we’re here to guide you. Additionally, keep up with some of the new features available in recent versions of Infinity.Link. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

V4: Everything You Need to Know (Full-Day Course)

This is a full day course for those who are serious about migrating to CIS V4. Overview of the V4 system with emphasis on enhancements in areas of process automation, security, Advanced Interface Management, customized form layouts and much more. Get introduced to new admin tools and advanced features in V4. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 6 CPE credits awarded.

Infinity.Mobile Administration (Half-Day Course)

Discover the current and new features that will help improve your daily processes. Learn how Infinity.Mobile works with CIS Infinity and what configuration you can use to maximize efficiency on both sides. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

V3 Rates (Half-Day Course)

Go beyond the basics and learn how rates work in CIS Infinity including Basic Charges, Surcharges, Minimum Bills, and Block Charges. Learn how to design and setup a brand new rate from scratch. Also learn how to review, modify, and even create your own simple formulas that are used to extend and enhance the powerful billing engine in CIS Infinity. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

V3 Reports (Half-Day Course)

V3 Reporting covers a full suite of tools available for reporting in CIS Infinity from basic searches and filters right on up to our reporting interface, Advanced Reports. This training session will give you insight into the various ways to extract data from the very basic, to the advanced, including the usage of appropriate filters, and building of simple to very advanced reports from ‘scratch’. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

Customizing CIS Using the PowerShell API (Half-Day Course)

This session introduces you to the CIS V4 API environment, and how to leverage it from inside and outside CIS. You will learn how to use the CIS API for creating and customizing bookmarks, infobar items, actions, event handlers, and billing formulas, and for creating CIS automations that can be called from outside CIS. The PowerShell environment and language basics will also briefly be covered. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

Scheduler (Half-Day Course)

Scheduler is a CIS process that can be implemented separate from user’s workstations to run and automate repetitive and/or resource-intensive jobs in order to free-up users and their computers from these tasks. The process can also be run 24/7 to keep the system working for you outside the normal office hours. This training session will give you insight on how Scheduler works and what it can do for you real-time as well as give you some insight on the setup and configuration of predefined/repeating jobs. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

V3 Billing (Half-Day Course)

Take a fresh look at the core of our system and find efficiencies you weren’t aware were available to you i.e. consolidated billing, online billing and more! CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

V4 Reporting (Half-Day Course)

Find out how to effectively create simple and advanced reports in V4. Understand the power of V4 over V3. You’ll learn how to create and run a report, create joins, filters, and other advanced tools. CPE Requirements: Program level Intermediate; Prerequisite required: None; Advanced Preparation: A solid understanding of CIS Infinity; Offering: Group Live; Recommended 3 CPE credits awarded.

Tuesday, November 15, 2016 Date Tues, Nov.15

Start Time

End Time

5:30pm

7:30pm

Date Start Time Wed, Nov.16 7:30am Session 1 8:30am Break 10:30am Session 2 11:15am Lunch 12:00pm Session 3 1:00pm Break 2:00pm

Registration

Wednesday, November 16, 2016 End Time Version 3 Sessions Version 4 Sessions Client Led Sessions 8:30am Breakfast 10:30am Conference Opening Address 11:15am Sponsorship Showcase & Break 12:00pm Business Unit Opening Address 1:00pm Lunch 2:00pm CIS Infinity Jam Session 2:30pm Sponsorship Showcase & Break Client Led Session: V3 Billing (Batch vs V4: Preparing to AMI Preparation & 3:30pm Shared) Upgrade Implementation

Session 4

2:30pm

Session 5

3:30pm

4:30pm

V3 Reporting

Session 6

4:30pm

5:30pm

Advanced Managed Services

Reception

6:30pm

8:30pm

V4: An Introduction

Client Led Session: Testing Best Practices

Client Led Session: Everything Collections Business Unit Cocktail Reception V4: A Technical Session

Thursday, November 17, 2016 Date

Start Time

End Time

Thurs, Nov.17

7:30am

8:30am

Breakfast

Session 7

8:15am

9:00am

Session 8

9:00am

10:00am

Break

10:00am

10:30am

Session 9

10:30am

11:30am

Invoice Cloud FileNexus Paymentus V3 New Features V4 Actions and Client Led Session: Part 1 PowerShell scripting Love Your Loans Sponsorship Showcase & Break V3 New Features Client Led Session: V4 Reports Part 2 Actions

Session 10

11:30am

12:30pm

Lunch

12:30pm

1:30pm

Session 11

1:30pm

2:30pm

Break

2:30pm

3:00pm

Session 12

3:00pm

4:00pm

Session 13

4:00pm

5:00pm

Banquet

6:00pm

9:00pm

Version 3 Sessions

Version 4 Sessions

V3 Collections for System Admins

V4 Features

Client Led Sessions

Client Led Session: Work Smarter, Not Harder with Mobile: Making Mobile Work For You

Lunch V3 Rate Changes V4 Introducing the Client Led Session: A From Start to Finish New Infinity.Link Day In the Life Sponsorship Showcase & Break Client Led Session: V4 Conservation and CIS Infinity Best V3 Moves Rebate Modules Practices Bill Print Best Practices

V4 Roadmap

Client Led Session: Member Engagement

Banquet Friday, November 18, 2016

Date

Start Time

End Time

Fri, Nov.18

7:30am

8:30am

Session 14

8:15am

9:00am

Session 15

9:00am

10:00am

Have Your Say

Session 16

10:00am

11:00am

Have Your Say (Continued)

Break

11:00am

11:30am

Sponsorship Showcase & Break

Session 17

11:30am

12:30pm

Jeopardy

Breakfast Invoice Cloud

FileNexus

Paymentus

CSI Infinity Jam Session

Musicians have been using jam sessions for decades to develop new material or refine existing ideas. We’re kicking off our learning Nashville-style with our very own CIS Infinity Jam session! We'll be splitting up into tables by CIS subject so you can join your peers and discuss what matters most to you. Come prepared to share how you're using CIS Infinity and get new ideas from other clients. Figure out how to improve existing processes while meeting fellow Users. Each jam session table will be facilitated by an AUS Staff member - the jam session expert for that instrument!

V3: Billing (Batch vs Shared)

Join us in this Client Assisted session as we explore V3 Batch Billing vs Shared Billing from a user perspective. What are the benefits of each process? Let's discuss best practices! CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: Preparing to Upgrade

Want a smooth upgrade to V4? Discover what steps to complete now in preparation for your upgrade. Preparation is key to a successful upgrade and this session will provide tools to begin the process. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: AMI Preparation and Implementation

This client-led session will demonstrate the advantages and efficiencies of having an AMI (Automated Metering Infrastructure) system interface with CIS Infinity. Many daily processes can be automated or supplemented with this technology enabling staff members to work more efficiently.

V3: Reporting

The v3 Reporting presentation will give you a high-level overview of the reporting functions in CIS Infinity. The session will provide a better understanding of where and how to access required data, a review of the various Report ‘environments’ and the full options that are available from the very basic to formatted Crystal Reports shipped with the system. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: An Introduction

Come learn what CIS Infinity Version 4 is all about! We’ll present an overview of the key functional and technical advantages of V4 over V3, and what makes it such a significant leap forward for CIS Infinity CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: Testing Best Practices

Join us for this client-led session where we will review Build Testing Best Practices. We'll be covering the frequency of build releases, difference between main builds and spot builds, creating a testing check list and how to build a testing plan of action.

Advanced Managed Services

Have you been thinking lately about how to get the most out of your customer service tools? Are resource constraints restricting you from testing new builds? Do you want to take advantage of new build features? Do you not have the IT and business resources and skills to manage all your environments? If you answered “YES” to any of these challenges, come learn how Advanced Managed Services solution can help you. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: A Technical Session

During this session you will be introduced to many of the configurable features in V4 that you would use in the set up and administration of a CIS V4 system. You will see how to work with bookmarks, security admin, forms layouts, infobars, the command line tools, and a quick peek at the powerful new REST web api. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: Everything Collections

Join us for this client led- session where we'll talk about Collections. Let’s talk about notices, Actions, and what Cut Day looks like in our office!

V3: New Features Part 1

Is your Utility doing all it can do with CIS Infinity Version 3? Join us for an overview of updates and enhancements to CIS Infinity Version 3 released over the past year. Part 1 of 2. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: Actions and PowerShell scripting

Learn how to automate processes in V4 through improved CIS Actions. Unleash the power of PowerShell. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: Love Your Loans

Have questions about loans and getting the most out of this functionality? Join us in this client-led session and learn to love your loans!

V3: New Features Part 2

Is your Utility doing all it can do with CIS Infinity Version 3? Join us for an overview of updates and enhancements to CIS Infinity Version 3 released over the past year. Part 2 of 2. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded

V4: Reports

Join us for an overview of functionalities and improvements to reporting modules in CIS V4. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: Actions

This client-led session will delve into the use of actions including triggering actions from Service Completion Codes using CIS Infinity or Infinity.Mobile.

V3: Collections for System Admins

From Penalty to Reconnect – How is the system structured, and where does all the set up exist…..Let's talk about Control Forms! CPE Requirements: Program Level: Basic. Prerequisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: Features

Tight on resourcing? Want to simplify mundane jobs? Version 4 of CIS Infinity has the tools to increase productivity, automate jobs functions, and share responsibilities amongst different team members. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: Work Smarter, Not Harder with Mobile: Making Mobile Work for You

Come see how two different utilities are using mobile to work smarter, not harder. Find out how Mobile can be molded and best used for your business model. Discussion includes information on: dispatch and field organization, service order setup, utilization of actions via on-save and completion codes, formsets, meter installs/exchanges, hardware suggestions, and real-time updates and communication between field staff and your office.

V3: Rate Changes From Start to Finish

To begin our rates journey, we will spend some time understanding the set-up of rates and proration rules in CIS Infinity. Next, we'll move on to the best and most efficient ways to add your new rates to the system. A journey would not be complete without testing – we will take a quick look at best practices testing strategies! CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: Introducing the New Infinity.Link

Join us for a look at the New Infinity.Link. We will take a look at the improvements that have been made including responsive web design, simplified upgrading process, configuration and customization improvements. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: A Day In the Life

Extra! Extra! Learn All About It.... Come see how one Co-op has implemented and uses an MDM to minimize truck rolls (not the same as dinner rolls) and maximize accuracy. Readings gathered directly from the office, real time disconnects /reconnects, tablet-based service orders (when required), and a window for the member to view their own usage on a daily basis. All of these combine to provide exceptional member service with minimum trips to the field.

V3: Moves

Check out these Moves! Come join us for a session to potentially learn some moves you never knew our system had! CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: Conservation & Rebate Modules

Learn about the new conservation and rebates modules available in CIS Infinity. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: CIS Infinity Best Practices

Learn how to get the most out of CIS Infinity in this client-led session on best practices.

Bill Print Best Practices

Struggling with bill print? Come and learn the do's and don'ts of bill print design. We'll review how a successful bill print can raise your profile and tackle common bill-related customer queries. Suitable for V3 and V4 clients. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

V4: Roadmap

In this session we'll take a look at where CIS Infinity is headed. CPE Requirements: Program Level: Basic. Pre-requisites required: None. Advance preparation required: None. Offering: Group live. Recommended 1 CPE credit awarded.

Client Led Session: Member Engagement

Come see how Connexus Energy has integrated CIS with a third party software from MyMeter to enhance their member’s online experience. This client-led session will provide you with an overview of the tool itself, integration with CIS, and the utility / member benefits (such as real-time payment posting, outage reporting, etc.)

Have Your Say

AUS believes input from our clients is a requirement for success. Share your ideas and thoughts with us.

Jeopardy

We've got the answers if you've got the questions! Wrap up the week with some fun and test your knowledge of what you have learned.