TRINITY HEALTH AND SAINT FRANCIS CARE SIGN DEFINITIVE AGREEMENT

A Sisters of Providence Health System Publication TRINITY HEALTH AND SAINT FRANCIS CARE SIGN DEFINITIVE AGREEMENT Saint Francis Care, Inc. based in H...
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A Sisters of Providence Health System Publication

TRINITY HEALTH AND SAINT FRANCIS CARE SIGN DEFINITIVE AGREEMENT Saint Francis Care, Inc. based in Hartford Connecticut, will join Trinity Health, a leading national health system, under the terms of a definitive agreement. Together, they will expand, in New England, Trinity Health’s vision of becoming a people-centered health system. “Our focus on building a people-centered health system fits very well with Saint Francis Care’s strategy, capabilities and commitment to their communities. We look forward to Saint Francis Care joining Trinity Health and working together to better serve people across the region,” said Richard J. Gilfillan, M.D., president and CEO, Trinity Health. The definitive agreement outlines the creation of a non-profit regional health system that includes Saint Francis Care and the Sisters of Providence Health System. The new regional health system will embody both organizations’ shared commitments to Catholic values and high-quality, high-value health care. Christopher Continued on Page 8

DECEMBER 2014

Official Opening for New Medical Office Building

Sister Ruth McGoldrick, SP, center, cuts the ribbon to officially open Mercy Medical Center’s new Medical Office Building at 175 Carew Street, as Springfield Mayor Domenic Sarno and Congressman Richard Neal (D-Springfield) hold the ribbon. Also pictured left to right are Lois Osetek, MS, CCC-A, Audiology Manager, Mercy Hearing Centers; Leonard Pansa, Senior Vice President, Human Resources and Administrative Services, SPHS; Andrew Henshon, Carew Chestnut Partners; Daniel Keenan, Senior Vice President of Government Relations, Sisters of Providence Health System (SPHS); Mayor Sarno, State Representative Angelo Puppolo, (D-Springfield); Daniel P. Moen, President and Chief Executive Officer, SPHS; Sister Ruth McGoldrick; State Senator James Welch (D-West Springfield); Congressman Neal; Mark Fulco, Senior Vice President of Strategy and Marketing, SPSH; Rev. Msgr. Christopher Connelly; and Stan Rogalski, Vice President, System Support Services, SPHS.

Mercy Medical Center staff and supporters filled the lobby of the new Medical Office Building on December 18 for a ribbon-cutting ceremony for the outpatient facility at 175 Carew Street. The program also featured a blessing by Rev. Msgr. Christopher Connelly of the Springfield Catholic Diocese. Congressman Richard Neal (D-Springfield), Springfield Mayor Domenic Sarno, and State Senator James Welch (D-West Springfield) also addressed the gathering and spoke about their support for the project and the work of the Sisters of Providence Health System (SPHS). Developed by Carew Chestnut Partners, the three-story, 75,000 square foot outpatient facility houses the Orthopedic Care Center, New England Neurosurgical Associates, Weldon

The new Medical Office Building at 175 Carew Street on the Mercy campus.

Rehabilitation Hospital’s outpatient rehabilitation programs, Mercy Medical Group physician offices, Pioneer Spine and Sports, the Mercy Hearing Center, Life Laboratories, Mercy Radiology and Springfield Family Pharmacy. According to Daniel P. Moen, President and Chief Executive Officer, SPHS, the new Medical Continued on Page 8 1

Inside Sisters of Providence Health System Mercy Medical Center Gains STAR Program® Certification When a patient suffers a stroke or has knee replacement surgery, rehabilitation is an important part of the recovery process. It is recognized that rehabilitation services are equally important for cancer survivors, to help them recover from the effects of cancer treatments (surgery, chemotherapy, radiation therapy). Mercy Medical Center is proud to announce that the Sister Caritas Cancer Center and Weldon Outpatient Rehabilitation Services have earned STAR (Survivorship, Training and Rehabilitation) Program® Certification from the Massachusetts-based Oncology Rehab Partners, leading experts in the field of survivorship care. STAR Program Certification uniquely qualifies facilities like Mercy Medical Center to offer nationally recognized cancer rehabilitation and survivorship services to patients who suffer from debilitating side effects caused by cancer treatments. The health care services offered by the STAR Program are covered by most insurance providers, including Medicare, and are provided by medical staff members who are specially trained to work with survivors of all forms of cancer. The STAR Program brings together specialty caregivers from a pool of disciplines including physicians, nurses, nurse practitioners, physi-

cal therapists, occupational therapists, and speech-language pathologists, and others. In order to obtain STAR Program certification, each member of this group successfully completed a course of extensive training and testing. “We have a skilled team of nearly fifty clinicians,” said Gale Mason, NP, MSN, MPH, Director of the Survivorship Program, Mercy Medical Center. “Our goal is to provide a personalized treatment plan that will increase the patient’s strength and energy, help alleviate pain and improve their overall quality of life.” “Our certified practitioners have received training in the ‘best practices’ for addressing impairments that may arise in the course of cancer and its treatment, such as lymphedema and difficulty in swallowing,” said Jill Legates, Director of Weldon Rehabilitation Services. “Once the patient identifies the specific challenges they continue to face, our team uses that information

to determine the best course of action to minimize those symptoms by giving them the tools to manage their fatigue, control their pain or help them improve their strength and energy level.” The STAR Program was developed by Julie Silver, MD, a cancer survivor and assistant professor at Harvard Medical School with expertise in rehabilitation medicine. Dr. Silver developed the STAR Program after going through her own cancer treatment and realizing that she needed rehabilitation in order to return to her former level of function. The STAR Program is being utilized in some of the best cancer centers in the country and Mercy Medical Center is the first hospital in Western Massachusetts to gain STAR Program Certification. For more information about the STAR Program at Mercy Medical Center, call 748-6880.

Mercy Continuing Care Network Recognized for Excellence Three Mercy Continuing Care Network facilities have received the ‘Excellence in Action’ award from My InnerView, the nation’s leading provider of performance-improvement solutions for the senior care industry. Farren Care Center in Turners Falls, Mary’s Meadow at Providence Place in Holyoke, and Providence Place in Holyoke have been recognized Continued on Page 3 2

Left to right: Christopher McLaughlin, Chief Operating Officer, Mercy Continuing Care Network; Patrick Arguin, Guide (Administrator), Mary’s Meadow; Richard Pelland, Executive Director, Providence Place; Jim Clifford, Administrator, Farren Care Center; and Daniel P. Moen, President and Chief Executive Officer, Sisters of Providence Health System.

Inside Sisters of Providence Health System Mercy ED Launches “Project Teamwork” Mercy’s Emergency Department (ED) has undergone a tremendous amount of change over the past several years, and as a result of new guidelines regarding government reimbursements, it seems that more change is on the way. In addition to appropriately requiring the delivery of high quality patient care that leads to the best possible outcome, these new guidelines will also involve patient satisfaction measures. ED-CAHPS (Emergency Department Consumer Assessment of Healthcare Providers and Systems), a government-mandated survey designed to improve health care quality by measuring patient satisfaction, will begin in 2015. In preparation for this new survey from the Centers for Medicare and Medicaid Services (CMS), the Mercy ED has launched “Project Teamwork” with educational sessions for staff at City Stage. The sessions were aimed at helping staff learn about the new ED-CAHPS survey process and take an active role in driving improvements in targeted areas such as ED wait times, ED patient satisfaction and provider and staff alignment. “Hospitals that score well in the HCAHPS typically have much shorter ‘door to doctor’ wait times and much lower rates of patients who ‘leave without treatment.’ Our scores on the upcoming ED-CAHPS will be equally important because 80 percent of our hospital admissions come through the ED,” said Louis J. Durkin, MD, FACEP, Medical Director of the Emergency Department at Mercy Medical Center. “By improving the patient experience from the moment of arrival through discharge from the ED, we can also expect to see an improvement in overall patient satisfaction at Mercy Medical Center.” During the “Project Teamwork” presentation, ED leaders reviewed implementation of team building efforts, practices designed to improve patient flow and patient safety, and information about trends in ED volume and staff productivity. “These details laid the groundwork for staff

Emergency Department employees participate in a “Family Feud” style game led by Michael Stevens, PA, to reinforce information presented during a “Project Teamwork” session at City Stage.

Emergency Department Performance Goals Left without Treatment........................................................Under 1% Door-to-Provider......................................................Under 30 minutes Door-to-Door Outpatient.......................................Under 113 minutes Door-to-Door Inpatient..........................................Under 240 minutes Patient Satisfaction......................................................90th percentile

members to recommit themselves to further improve the ED patient experience,” said Dr. Durkin. “We have set some ambitious goals for data related to continuous improvements in patient care, and we are confident in our ability to hit these goals because of our staff’s remarkable productivity and commitment to our patients.” According to Dr. Durkin, several members of the Emergency Department team took responsibility for organizing the “Project Teamwork’ sessions and he is particularly grateful for the efforts of Seanna Zimmerman, RN, Nurse Manager; Erin Daley, RN, Clinical Nurse Supervisor; Cris Morris, RN, Nurse Educator; Michael Stevens, PA; and Jim Scliopou, PA.

Mercy Continuing Care Network Recognized for Excellence Continued from Page 2 for continuous quality improvement and superior resident and patient satisfaction. According to My InnerView, the ‘Excellence in Action’ award recognizes skilled nursing and independent living facilities that have successfully made quality a priority to better serve the needs of their residents and family members. The award is presented to facilities that maintain a significant response rate and score in the top

ten-percent of qualifying facilities on the question “Would you recommend this facility to others?” with respondents rating the facility as “excellent.” “These facilities are staffed by respectful, compassionate individuals who strive to provide high quality care in their daily encounters with residents, patients and their family members. We are grateful for their dedicated service,” said Daniel P. Moen, President and Chief Execu-

tive Officer, Sisters of Providence Health System. “The level of care provided at Farren Care Center, Mary’s Meadow and Providence Place is consistently outstanding. The My InnerView awards reaffirm the commitment of our staff members who work diligently to ensure that our residents and patients enjoy the best possible quality of life,” said Christopher McLaughlin, Chief Operating Officer, Mercy Continuing Care Network. 3

Inside Sisters of Providence Health System “Gift of Light” Programs Brighten Holiday Season “Gift of Light” holiday programs drew supporters to Mercy Medical Center and Farren Care Center for festive Christmas tree lighting ceremonies earlier this month. These annual events also offer individuals the opportunity to purchase Christmas lights in memory or support of a loved one. At Mercy Medical Center, money raised through the “Gift of Light”is used to support the hospital’s cancer support group meetings which are facilitated by Sister Madeleine Joy, SP, organizer of both “Gift of Light” celebrations. At Farren Care Center, money raised through the “Gift of Light” campaign is used to purchase Christmas presents for the residents at Farren, many of whom face the holiday season without family members.

Top, left photo: Farren’s Judi Fonsh, MSW, LICSW, Director of Social Services and Admissions, lights the Menorah during the Gift of Light celebration. Middle, top photo: Joanne Parsons, Administrative Assistant, and Jim Clifford, Administrator, flank Farren Care Center’s Christmas tree. Middle, bottom photo: Under the direction of Farren’s Joanne Parsons, the Rich Blessings Hand Bell Choir plays holiday favorites at the Gift of Light event. Right, top photo: Longtime Mercy Medical Center supporter Brenda Garton-Sjoberg addresses the gathering for the Mercy Gift of Light celebration. Right, bottom photo, left to right: Sister Madeleine Joy, SP; Brenda Garton-Sjoberg; John Sjoberg, Vice Chair, Board of Trustees, SPHS; and Daniel P. Moen, President and CEO, SPHS

HOLIDAY CONCERT DELIGHTS AUDIENCE Sponsored by Mercy Medical Center and presented by the Spirit of Springfield, the 215th Army Band of the Massachusetts Army National Guard’s annual holiday concert drew over a thousand people to Springfield Symphony Hall on December 7. The program featured classic holiday favorites such as “Sleigh Ride” and “Jingle Bells” as well as patriotic selections such as “America the Beautiful” and “Stars and Stripes.” Santa also greeted children during the show. 4

Inside Sisters of Providence Health System

Mercy Medical Center Launches Capital Campaign Mercy Medical Center has launched a capital campaign to support the $15 million expansion of the Sister Caritas Cancer Center at Mercy Medical Center. Specifically, the funds will be used to consolidate all cancer services into a single unified space and meet the increased demand for outpatient cancer services. In the past two years, the number of patients receiving chemotherapy at the Sister Caritas Cancer Center has increased by more than 200 percent. By 2022, the need for outpatient cancer services is expected to grow by 26 percent.

TRANSFORMING

The campaign was announced by Mohamed Hamdani, MD, at the “topping off” ceremony for the expansion project on November 20. Dr. Hamdani has been selected to serve as Chairman of “Transforming Cancer Care—The Capital Campaign for the Sister Caritas Cancer Center.” The $15 million expansion of the Sister Caritas Cancer Center, which will add an additional 26,000 square feet of space on two levels, is designed to provide more comprehensive care delivery and added convenience for patients. In addition to Radiation Oncology services, Medical Oncology offices, physician offices and exam rooms will be located on the first floor. Medical Oncology treatment and infusion space, an oncology pharmacy and laboratory space will be located on the second floor.

CANCER CARE

“This project will not only increase efficiency by consolidating Mercy’s outpatient Cancer Care programs in one collaborative space, it will also improve the patient experience by increasing privacy and creating a calm, nurturing environment,” said Daniel P. Moen, President and Chief Executive Officer, Sisters of Providence Health System. “We are confident that this investment of our resources will ease the cancer journey for many individuals in our community and insure their best opportunity for survivorship and restored health.” A “topping off” ceremony is a tradition within the construction industry and is held when the highest structural point in the building construction is attained. To celebrate this event, the last steel girder is signed, lifted into place and welded to the structure. A small evergreen tree and the American flag are also secured to the girder as it is hoisted to the top of the structure. The tree is meant to represent the strength of the new building and the desire for the construction project to remain injury-free.

Left photo: Amy Lantaigne, Marketing Director, SPHS; Frank Mastromatteo, Graphics Supervisor; and Mary Ann Lowen, MD, Sister Caritas Cancer Center, sign the steel beam that will be hoisted into place during the topping off ceremony. Right photo: Sister Mary Caritas, SP, cuts a ribbon holding balloons to the steel beam, as Springfield Mayor Domenic Sarno and Daniel P. Moen, President and CEO, SPHS, look on.

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SPHS Values in Practice SPH S CELEBRATES EMPLOYEE SERVICE Close to 270 longtime employees of the Sisters of Providence Health System (SPHS) were honored for their service at several recognition events in October and November. During the events, hosted by the SPHS Human Resources Department and the SPHS senior leadership team, invited employees were called up to receive thank-you gifts and individual recognition by members of senior leadership. The Employee Service Recognition programs honored SPHS employees who have worked for the organization for at least 10 years and every additional five-year increment. One employee was honored for 50 years of service. A graduate of the former Providence Hospital School of Nursing, Claudette Tarsa began her long association with SPHS in 1964 at Providence Hospital where she served as a staff nurse in the Intensive Care Unit, Emergency Room and Recovery Room, and later as a Nurse Manager and Administrative Supervisor. In 1991, she transferred to Mercy Medical Center where she served as the Emergency Department Manager and the Quality Improvement Manager. She also served as the Risk manager at Brightside for Families and Children before returning to the Mercy Campus as the Regulatory Compliance Coordinator. Despite an earlier

“attempt” at retirement, Tarsa now serves in a per diem capacity in the Regulatory Compliance Department. In total, the 270 employees who were honored at the events have provided over 5100 hours of service to SPHS. “The Sisters of Providence Health System has a long and proud tradition of providing caring, compassionate health care to the many communities we serve. We celebrate the accomplishments of these colleagues who have not only chosen to work and remain with our health system, but also make a real difference in the lives of our patients and residents,” said Leonard Pansa, Senior Vice President of Human Resources and Administrative Services, SPHS. Mercy Medical Center

Mercy Continuing Care Network

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Farren Care Center

Providence Behavioral Health Hospital

SPHS Values in Practice Sister Maria Assumpta McGrath, SP

Sister Maria Assumpta McGrath, SP makes a call while volunteering in the Mercy Diagnostic Imaging Department.

By Robert Martin, Chaplain at Mercy Medical Center

Religious Vocations: chance or providential? Sister Maria Assumpta McGrath, SP, might agree that religious vocations are providential and even carved in stone. The Sisters of Providence Motherhouse (today Providence Place), and Chapel cornerstones are dated 1930 and 1933. These are the birth years of Sister Assumpta and her familial sister, Sister Ceil McGrath, SP. Sister Assumpta’s mother died at age 38, leaving behind six children and an ill husband. The four girls went to the Sisters of Providence’s Mount Saint Vincent, then a home for girls, one boy went to Brightside and the other with a relative. There she participated in children’s plays and nurtured a love for music having a song for every occasion. Two of her greatest influences were Sister Mary Rachel and Sister Mary Carmelina. Death, illness, separation and “The Mount” laid the foundation for her entering religious life after high school. Why X-ray? “At the time of profession I was told that I would be working in X-ray,” she said. “Their choice became my choice and I spent 25 wonderful years working in that capacity and now as a volunteer for over 35 years.” Sister Assumpta smiles when asked if there a spiritual aspect to her volunteer vocation. “It is the people—being present for people,” she said. Her volunteer ministry takes on a pastoral role, for those waiting for test results or listening attentively to a mother whose son had recently committed suicide. Five years later that mother came back to thank Sister for what she did. “All l did was listen and be present, but I guess that is all she wanted,” she said. “There is a spiritual energy, an inner force that keeps my vocation strong. It is never just a job.”

“There is a spiritual energy, an inner force that keeps my vocation strong. It is never just a job.” —Sister Maria Assumpta McGrath, SP

More than 300 people attended a special screening of The Fix, an award-winning documentary film that included appearances by Robert Roose, MD, MPH, Chief Medical Officer, Addiction Services, SPHS. The event also included a panel discussion on the opiate addiction epidemic, the effectiveness of medication–assisted treatment and the impact of Hepatitis C on a community.

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Around the Sisters of Providence Health System TRINITY HEALTH AND SAINT FRANCIS CARE SIGN DEFINITIVE AGREEMENT Continued from Page 1 Dadlez, president and CEO, Saint Francis Care will lead the new regional ministry. “This is an important milestone expanding our ability to work with community physicians and clinicians to deliver outstanding, coordinated care to our patients and communities,” said Dadlez. “Together, we will take progressive, innovative steps on diverse fronts, like this one, to capture opportunities being presented by the revolutionary changes sweeping today’s delivery of health care. Consistent with our legacy of providing high-quality, low-cost clinical care for patients, we will continue to capitalize on initiatives that are leading-edge and sustainable, and to pioneer best-practice protocols.” Daniel P. Moen will continue to serve as president and CEO, Sisters of Providence Health System, and play a significant role in the formation of the new regional system. “The Sisters of Providence Health System serves thousands of people every year, ensuring they receive the highest quality care and best patient or resident experience possible,” said Moen. “United in a regional ministry with Saint Francis Care, we will expand access to our toptier, people-centered health system.” The merger is expected to provide better care coordination for people in New England, as well as provide models that could be shared

Official Opening for New Medical Office Building Continued from Page 1

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A member of Trinity Health.

across the Trinity Health system. “A strategic partnership with Saint Francis Care enhances our leadership in the Hartford and Springfield regions while bringing some significant population health management expertise into our system,” said Scott Nordlund, executive vice president, Growth, Strategy and Innovation, Trinity Health. “We look forward to this merger that will expand services for people and communities in in the region. One benefit to Saint Francis Care will be Trinity Health’s outstanding credit rating, which will significantly improve its access to capital and cost of financing. “Saint Francis has consistently demonstrated its ability to be progressive in its delivery of world-class care while maintaining its long-standing Catholic tradition of quality and compassionate care,” said Dan O’Connell, Chairman of the Board of Directors, Saint Francis Care. “Operating from our position of financial

and clinical strength, we have been evaluating how best to position Saint Francis and continue its non-profit status as health care delivery continues to evolve, and we have concluded that this opportunity provides us with the potential to create a powerful, regional presence.” The announcement comes after eight months of discussions and due diligence efforts to create a strategic partnership that would greatly enhance care in New England. The agreement has been approved by the Archdiocese of Hartford, which sponsors Saint Francis Care, and is subject to further approvals required by Canon Law, and to regulatory approvals from state and federal agencies. It is expected to be completed by late 2015. Once the partnership is complete, Trinity Health will ensure the investment of at least $275 million over the next five years to support the health care needs of the community through capital projects in the new region.

Office Building is another example of the health system’s commitment to improving access to high-quality outpatient care. “This new building is a ‘medical neighborhood’ for primary care, specialty care, laboratory and other services, and we are confident that patients will appreciate the convenience of having access to this combination of outpatient services in one loca-

tion—all with the added convenience of close proximity to hospital-based services,” he said. The Medical Office Building also features several “green” elements, such as roof top solar panels, a monitor that tracks solar power use in “real time” and a “green roof” that absorbs rainwater, reduces energy costs with natural insulation and serves as a habitat for wildlife.

The SPHS Journal is a publication of the Sisters of Providence Health System. Please send submissions to Mary Orr, Media Specialist, Marketing Department, phone: 748-7217, e-mail: Mary.Orr­@sphs.com. SPHS JOURNAL ONLINE AT: http://sphsma.che.org/ or MercyCares.com.