REVENUE COLLECTION ADMINISTRATION/TREASURY Fiscal Year 2006 Goal Statement To provide investment, cash management, debt management and arbitrage calculation services in order to increase income for the County and fulfill contractual expectations of bond investors nationwide.

Performance Measures Earned interest above the 3-month Treasury Bill rate (%) Cash receipts processed ($ billion) Percent of cash accounts 100% reconciled per month Total interest income earned ($ million)

FY04 Actual

FY05 Actual

FY06 Budget

FY06 Actual

% Change FY05-FY06

99.90 4.35

92.93 4.45

99.90 4.55

97.38 4.75

5% 7%

100 23.85

100 43.00

100 45

100 102.40

0% 138%

Variance Number

1

Explanation of variances greater than 15 percent: 1 Interest income has increased mainly due to a change towards a short term investment strategy and due to the rise in short term interest rates.

Annual Performance Measurement Report

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REVENUE COLLECTION (Continued) Fiscal Year 2006

Total interest income earned

110 100

Millions of Dollars

90 80 70 60 50 40 30 20 10 0 FY 02

FY 03

FY 04

FY 05

FY 06

Interest income has increased greatly since FY 04 mainly due to a change towards a short term investment strategy and due to the rise in short term interest rates.

Annual Performance Measurement Report

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REVENUE COLLECTION TOURIST DEVELOPMENT TAX Fiscal Year 2006 Goal Statement To administer, audit and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau (GFLCVB) and the debt service requirements (construction costs) of the County Civic Arena and Broward County Convention Center.

Performance Measures Total revenue collected (millions) Number of new customers New customer revenue generated (dollars) Customer satisfaction rating (%) Expenses as a percent of collections (%) Total number of tax transactions processed per tax tag clerk

FY04 Actual 33.0

FY05 Actual 38.4

FY06 Budget 36.6

FY06 Actual 41.4

% Change FY05-FY06 8%

55 442,354 95% 1.20%

76.0 238,336 95% 1.04%

65 200,000 95% 1.14%

81 348,435 95% 0.91%

7% 46% 0% -13%

4,524

4,348

4,286

4,257

-2%

Variance Number

1

Explanation of variances greater than 15 percent: 1 The new customer revenue increased over the FY 2005 actual revenues due to the opening of two new hotel/motels (258 units) early in FY 06.

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REVENUE COLLECTION (Continued) Fiscal Year 2006

Total Revenue Collected (millions)

Tourist Development Tax 45 40 35 30 25 20 15 10 5 0 FY02

FY03

FY04

FY05

FY 06

Increases in revenues are attributed to the marketing efforts of the Greater Fort Lauderdale Convention and Visitors Bureau, convention activity, increases in room rates and the collection, auditing and enforcement activities of the Broward County Revenue Collection Tourist Development Tax Section.

Annual Performance Measurement Report

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REVENUE COLLECTION AUTO TAGS/VESSELS Fiscal Year 2006 Goal Statement To responsively serve our customers through successful partnerships, thereby providing the public with efficient methods and service relative to the registration and title processing for motor vehicles and vessels. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.

Performance Measures Transactions per employee Total transactions completed Customer complaints Mail Order renewal turnaround (work days) Dealer turnaround (work days) Customer wait time (minutes) External customer satisfaction rating (%) Percentage of e-commerce transactions to total transactions processed

FY04 Actual 26,073 2,346,627 14 4.0 2.0 14.0 92

FY05 Actual 28,523 2,538,509 13 3.6 1.7 13.3 93

FY06 Budget 28,537 2,539,785 17 3.0 1.0 12.0 95

FY06 Actual 30,161 2,691,358 11 4.1 1.1 12.8 94

% Change FY05-FY06 6% 6% -15% 14% -34% -4% 1%

Variance Number

6.5

9.3

10.9

11.4

23%

2

1

Explanation of variances greater than 15 percent: 1 The average dealer turnaround time was less than the FY 2005 actual due to an increased emphasis on customer service in 2006. 2 This measure has increased over 2005 due to efforts by staff to inform customers of this option.

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REVENUE COLLECTION TAXES/OCCUPATIONAL LICENSES Fiscal Year 2006 Goal Statement To collect and process current ad valorem and non-ad valorem assessments on behalf of taxing authorities, occupational license taxes, hunting and fishing license fees, other state and county license fees, and other debts owed to Broward County; in accordance with State Statutes, Rules and Regulations and Broward County ordinances.

Performance Measures Ad Valorem tax bills processed Tax bills processed per employee Percentage of payments processed within 10 working days of receipt Tax certificates sold Percentage of delinquent taxes to current tax roll Percentage of current tax collections to net levy Hunting/fishing licenses Occupational licenses Occupational licenses revenues Customer satisfaction rating (%)

FY04 Actual

FY05 Actual

FY06 Budget

FY06 Actual

% Change FY05-FY06

802,231 53,481

811,898 54,128

821,150 54,743

834,708 54,847

3% 1%

95 18,254 2.00 94 911 80,455 3,745,728 83

99 16,832 2.00 102 1,048 81,889 3,817,483 90

98 18,000 3.00 98 1,000 79,000 4,230,545 95

96 21,220 3.07 95 1,078 82,707 3,788,265 95

-3% 26% 54% -7% 3% 1% -1% 6%

Variance Number

1 1

Explanation of variances greater than 15 percent: 1 These measures have increased over the FY 2005 actual due to the significant number of taxpayers who suffered extensive damage from Hurricane Wilma and were unable to pay their taxes.

Annual Performance Measurement Report

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REVENUE COLLECTION ENFORCEMENT, COMMERCIAL PERSONAL PROPERTY TAX & FINANCIAL COMPLIANCE Fiscal Year 2006 Goal Statement To collect and process delinquent personal property taxes, other delinquent debts owed to Broward County divisions, and legal assistance fees, in accordance with state Statutes, Rules and Regulations and Broward County ordinances.

Performance Measures Revenue collected for delinquent personal property tax collections (in dollars) Revenue collected for Public Defender/Conflict Attorney fees (legal assistance fees) (in dollars) Revenue collected for County agencies (in dollars) External customer satisfaction rating (%) Percent of debt collected for the fiscal year for County agencies Number of delinquent Personal Property Tax bill payments made per employee in the Section

FY04 Actual

FY05 Actual

FY06 Budget

FY06 Actual

% Change FY05-FY06

Variance Number

28,018,177

18,524,283

23,000,000

20,875,642

13%

258,290 186,557 89

119,024 141,754 100

70,000 120,000 90

55,099 166,692 98

-54% 18% -3%

1 2

6

N/A

4

NA

N/A

3

N/A

N/A

692

809

N/A

Explanation of variances greater than 15 percent: 1 This measure decreased from FY 2005 actual because of a change in state law which made Public Defender/Conflict Attorney liens ordered on or after 7/1/03 state liens rather than county liens. The county is still collecting on liens ordered prior to that date. 2 This measure increased over the FY 2005 actual due to a collections payment in August 2006 to the County agencies of $64,941. 3 This measure was not tracked this fiscal year due to the elimination of the Financial Compliance unit.

Annual Performance Measurement Report

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