Transform the Way You Work with Modern BPM Software

Worksocial – A Modern Way to Work Mobile and social technologies are changing customer expectations for efficiency, accessibility, and service. Cloud delivery is up-ending the traditional IT model. Meeting these new challenges requires modernizing business processes so anyone, anywhere can get the information they need to take the right business action on any device.

...native mobile experience ...intuitive social interface ...codeless process design ...enterprise data access

Worksocial expands the boundaries of Business Process Management (BPM) through a comprehensive, integrated suite of enterprise process management, data navigation, and mobile access capabilities, delivered through an intuitive interface for social collaboration – in the cloud or on premise. The results are better decisions and faster actions by making work automation available across all applications and to all users in the enterprise.



Process Excellence

Data Management

Design, execute, manage, and optimize enterprise processes in a 100% web-based platform with drag-and-drop components.

Navigate, analyze, collaborate, and take action on enterprise data from multiple systems from a single intuitive interface.

Enterprise Mobility

Collaboration and Engagement

Enable secured access to critical business processes and data from native mobile applications for every major platform.

Accelerate BPM adoption, facilitate enterprise collaboration, and improve customer engagement with an intuitive interface.

Organizations can realize measurable benefits from solutions built on Appian to: • Deliver a modern and intuitive user experience for rapid adoption • Increase organizational productivity and operational efficiency for a more agile business • Improve real-time analytics to make informed decisions • Accelerate the tempo of your business in response to new market opportunities

”Appian shines with strong vision for social and mobile...[and] has extended its leadership position for mobile and social engagement.” The Forrester WaveTM: BPM Suites, Q1 2013

Appian Improve how work gets done with industry-leading innovations in intelligent business process management, social collaboration, enterprise mobility, and portable cloud computing. Appian is the easiest way to unify business context, process, and records for social collaboration to drive operational efficiency and deliver measurable business value. END USER FEATURES Empower business users with the ability to work anywhere and collaborate anytime. Increase participation and the speed of execution with better visibility across processes, people, and data in an intuitive interface.

DESIGNER FEATURES Enable designers with a modern platform to create powerful enterprise solutions. Use Appian’s model-driven Process Modeler and Self-Assembling Interface Layers (SAIL) to rapidly design and configure solutions, then simultaneously deploy to multiple web browsers and popular mobile devices.



Mobile Access

Reports and Analytics



Mobile Development

Complex Event Processing



News and Alerts

Social Collaboration



User Interface Design

Business Rules



Work Tasks

Social Profiles



Enterprise Records

SOA and Integration



Records

Case Management



Intelligent Analytics

Content Management



Process Management

Cloud BPM Deployment

Appian: On-Premise and in the Cloud Appian is available on-premise and in the cloud, with 100% portability between these deployment options. Leading in Cloud BPM since 2007, Appian Cloud provides a secure, scalable, and reliable way to create a more flexible and adaptive organization. The benefits of deploying Appian in the cloud include:

• • • •

Low startup costs Fast deployment with no manual maintenance Predictable costs during the life of the application Quick return-on-investment

RELIABILITY

SECURITY

SCALABILITY

• P rovision multiple instances in minutes with 99.5% SLA uptime guarantee

• S SL encryption, SAML authentication with corporate directories, and single sign-on support

• 1 00% web-based with no additional installation or downloads

• L ocalized hosting in US, Europe, Latin America, Australia, and Asia with 24x7 help desk support

• U S Government FISMA Moderate Certification; NIST 800-53 Revision 3 Controls

• U nlimited process applications, content library, and bandwidth

• 24x7 monitoring, management, maintenance, backups, and geographic redundancy

• S OC 2 Report

• D edicated database instance and VPN to your enterprise network

“With Appian Cloud, we built and deployed our first solution by ourselves in only three weeks.” Dave Woods, Senior Process Manager, SNL Financial

Appian Forum Community

Appian Forum provides an active and collaborative online community for BPM practitioners. Customers and partners can access the knowledge base and post questions and answers, as well as share and learn best practices from their peers and from Appian experts. Free Forum membership includes:



Application and Process Templates



Appian Software and Documentation



Shared Components



Product Support



Community Discussions



Continuing Education



Project Management Resources



Training and Certification



Knowledge Base



Appian News and Events

Professional Services Appian provides world-class professional services to speed the time-to-value for customers, from implementing the first application to scaling the program across the enterprise. Appian’s services experts bring the worksocial vision to life with our proven STAR methodology, best practices, and transformative applications to accelerate enterprise performance and business benefits. Appian’s approach ensures that customers get the best results, the greatest return-on-investment (ROI), and the fastest path to success.

STRATEGY FOR ENTERPRISE EXCELLENCE

Create a strategy and roadmap to achieve process excellence with Appian Professional Services at a program or project level. Strategic services and process discovery workshops provide the gateway to identify opportunities for process improvement and business transformation.

TRANSFORMATION WITH PROFESSIONAL ENABLEMENT

Enterprise transformation starts with people. Train and learn from the best for effective knowledge sharing, skills development, and continuing education. Appian offers classroom, on-site, and online training classes for business and technical users of varying skills and experience.

STAR

ACTION FOR BPM SUCCESS

Deliver successful, repeatable, and scalable projects with Appian Professional Services. Partner with Appian to build a successful BPM program for enterprise transformation. Implement enterprise applications of any size with Appian’s team to get rapid results and achieve fast ROI.

ROLLOUT WITH PROGRAM ASSURANCE

Ensure successful rollout of Appian applications with proven best practices. Appian provides target services to review the quality and integrity of application design, optimize performance, and recommend ways to scale as your organization and program grow.

“Appian’s worksocial platform combines the best of business process management, social business, mobile access and cloud deployment.” Ryan Johnson, Assistant Vice President, Enterprise Rent-A-Car

Customer Solutions Appian helps global organizations exceed business performance goals by transforming how they work. Customers across a wide range of industries use Appian to improve nearly every facet of their organizations, from providing better customer service and delivering relevant products faster, increasing speed and accuracy in financial functions, to managing governance and compliance.

Financial Services Deliver a premium customer experience and capitalize on new opportunities by decreasing response time and improving data quality. Government Accelerate mission and support cloud, shared services, and mobile strategies with the most trusted BPM software in government. Pharmaceutical Streamline the clinical research process, dramatically improve pharmacovigilance, and simplify compliance. Insurance Drive growth by improving efficiencies in applications and claims processing, underwriting, and enabling mobile field inspections. Manufacturing Optimize increasingly interconnected and complex value chains to move goods, deliver services, and drive profits.



Media and Entertainment



Increase agility, reduce errors, and deliver higher-quality services by managing content and processes.

Retail Anticipate customer needs and reduce costs with process automation, performance metrics and analytics.

Logistics and Transportation

Handle high-volume and complex requests to streamline work, reduce bottlenecks, and increase efficiency.

Telecommunications

Improve operational processes, streamline customer service, and accelerate development of new offerings.



Utilities and Energy Track assets and costs while managing value chain relationships to improve resource utilization and increase profit.

“Appian’s mobile and social capabilities have changed the way we work with our partners, and how we service our clients.” Brian Flynn, Global CIO, Crawford & Company

Customer Successes Appian is the most widely used BPM software platform in the world. More than 3.5 million users trust Appian to optimize and modernize their mission-critical business processes. Customers use Appian to manage insurance underwriting, claims management, pharmaceutical clinical trials, and green energy in the US; investment management in France, manufacturing in Italy, and healthcare in the UK; agricultural production in Australia, advertising in China, and retail services around the globe. Appian is also the leader in “BPM for Government,” with more than 40 US Federal Agency and international public-sector clients. Appian delivers significant return-on-investment:

$10M

460%

$28M

Increased AP exceptions auto-reconciliation by

annual savings in accounts payable

savings from shared services BPM program

ROI from mobile claims adjustment

40%

$500M

$300M

annual savings

in Case solutions captured in 24 months

Acceleration of banking oversight filings from

$10M

150,000+ institutions

savings in claims management

$16.5M

30%

50%

95%

annual productivity savings

faster New Product Introduction; 50% decrease in ITSM cost

increase in credit risk management efficiency

reduction in quote-to-cash flow

Appian “takes full advantage of the combination of social, mobile and cloud, and leads in the number of implementations with this nexus of functionality.” Gartner Magic Quadrant for Intelligent Business Process Management Suites 2012.

Headquarter Locations: Washington, DC · London · Sydney