Training – made to measure for your business
About us Tried and trusted by employers to deliver success, Dudley College’s Skills Hub is the training partner of choice for hundreds of businesses and organisations in the West Midlands, nationally and further afield.
High quality training for a workforce that is getting smarter by the day is a recipe for success adopted by many of the world’s brightest and most successful organisations. And you don’t have to be big to benefit; skills generate forward momentum in teams of two, twenty or two thousand.
But where to begin? When you choose to work with the Skills Hub you have taken a giant step towards success. The Skills Hub is a centre of gravity that attracts businesses from a multitude of industries and public sector organisations whose employees, young and old, want to benefit from training and learning new skills.
As the Skills Hub we are fresh thinking, young at heart and infectiously enthusiastic. We feel anything is possible and deliver on our promises. This mix of established and innovative makes the Skills Hub a tried and tested solution for skills development. Apprentices and their employers, businesses and their experienced team members and managers – the Skills Hub is the place to go for excellence in training, innovative programmes and staff development. And because we are Dudley College, we are not for anyone’s profit but yours.
We pull people and organisations together, match lecturers to learners, and craft bespoke training made to measure for your business. Skills Hub is as ambitious for your organisation as you are. And as Dudley College, we have been around for over a century and a half, experience and wise beyond our years. Extra mature if you like.
www.dudleycol.ac.uk/employers tel 01384 363 000
We pull people and organisations together, match lecturers to learners, and craft bespoke training made to measure for your business.
What’s on offer? The Skills Hub is the place to go when you simply have to get the best out of your workforce, now and in the future. Whatever your need, The Skills Hub has the answer for you.
You may be looking to train new workers, develop experienced staff, add new skills, nurture tomorrow’s leaders – every business or organisation is unique and faces unique challenges.
NVQs and other qualifications can turn a job into a career, increasing loyalty and cementing staff retention as well as boosting the top and bottom line. And there is no reason to stop there.
That’s why the Skills Hub’s breadth of services and depth of knowledge enable us to tailor the training to suit your workforce and business needs.
Developing leadership and management is an investment in your organisation’s future.
If you are looking for an Apprentice, you’ve come to the right place. This year we will train 11,600 apprentices in more than 800 employers.
The Skills Hub can be there when and where you need us to be, at a time to suit you and your organisation.
But it’s not a numbers game. Each Apprentice is handpicked, personally prepared and individually mentored.
We’re ready and waiting.
We help you write the job spec, sift the talent, identify the likely candidates and select your winners. Or you may already have people who would benefit from enhanced skills. Whether Apprentices or not, the Skills Hub will work with you to enable them to raise their game.
www.dudleycol.ac.uk/employers tel 01384 363 000
Each Apprentice is hand-picked, personally prepared and individually mentored.
Our approach So what makes the Skills Hub different? What’s our story? Why should you choose to work with us? Dudley College has been training the workers of the West Midlands for generations. Now the Skills Hub is bringing that know-how and deeply ingrained empathy for employers into a new era when developing the future workforce has become essential. We have the people and the credibility that enables you to be confident in your partnership with the Skills Hub. Hungry for success and with an experienced commercial head on our young shoulders, the Skills Hub has been 150 years in the making yet designed for the 21st century world of work. Together we will nurture your hot prospects, making it easy for you to train your way to fitness for the future.
We know people buy into people, so we are proud to introduce our dedicated, energised team. We are creative, innovative and responsive – and quality assured. We really do believe in education and training. Our principal, who runs a £30 million organisation with more than 800 employees, still takes time to teach. It’s a top down and bottom up approach that means everyone in the Skills Hub and Dudley College knows our shared aim. And that is trained and skilled people making a difference to the organisations they work in.
In skills we trust.
And we know where the grants are and how to best apply, to make the essential that little bit more affordable.
www.dudleycol.ac.uk/employers tel 01384 363 000
Because we are tried and trusted, by employers just like you.
Our training portfolio Lists ahoy! Here you can see the world of training available at the Skills Hub; there’s something for every learner and every employer. It’s almost an A-Z – actually Accountancy to Warehousing, and all points – and letters – in between. But don’t let that stop you. If you need training and it’s not listed, just ask.You’ll find us very resourceful.
Not sure what’s right for you from this menu? Tell your friendly Dudley College your desires and we’ll steer you in the right direction.
Apprenticeships An Apprenticeship is a real job, with training, designed for people over 16 and with no upper age limit. It is a work based learning programme, put together to give your workforce the valuable skills your business needs. Dudley College provides the formal training, either at our place or yours, and guidance. On-the-job training is given by you in your workplace. The Apprentice works, studies and learns. Everyone’s a winner.
From September 2014 Engineering and Manufacturing Apprenticeship training will take place in Dudley Advance, the new Centre for Advanced Manufacturing and Technology. Ask the Skills Hub team about the great facilities, the state-of-the-art machinery and equipment and the fantastic study spaces and resources.
www.dudleycol.ac.uk/employers tel 01384 363 000
Dudley College offers Apprenticeships in: Popular Apprenticeships for businesses of all sizes
Food & drink manufacturing operations
s s s s s
s s s s s
!CCOUNTANCY "USINESSADMINISTRATION #USTOMERSERVICE -ANAGEMENTTEAMLEADING "USINESSIMPROVEMENTTECHNIQUES
"UTCHERY &OODMANUFACTURE 'LASSINDUSTRY )NDUSTRIALAPPLICATIONS -EATPOULTRYPROCESSING
Animal care
Motor industry
s !NIMALCARE
s 6EHICLEMAINTENANCEREPAIR
Environmental
Health care
s %NVIRONMENTALCONSERVATION s 3USTAINABLERESOURCEMANAGEMENT
s (EALTHSOCIALCARE
Medical & dental
Information & communication technology
s -EDICALSECRETARYn!-30!2 s $ENTALNURSING
s )4TELECOMSPROFESSIONAL s )4APPLICATIONSPECIALIST
Construction
Sport & leisure
s s s s s
s !CTIVELEISURELEARNING
"RICKLAYING #ARPENTRYJOINERY 0AINTINGDECORATING 0LASTERING 0LUMBING
Hair & beauty s "EAUTYTHERAPY s (AIRDRESSING
Gas, electrical & heating
Retail & catering
s 'ASINDUSTRY s (EATING VENTILATION AIRCONDITIONINGREFRIGERATION s -AINTENANCEELECTRICIAN
s (OSPITALITYCATERING s 2ETAIL
Warehousing & logistics Planning & the built environment s "UILDINGSERVICESENGINEERING technicians construction s (IGHWAYMAINTENANCE s 4ECHNICALPATHWAYS
Education & training s s s s
#HILDRENANDYOUNGPEOPLESWORKFORCE #HILDRENSCARE LEARNINGDEVELOPMENT 0LAYWORK 4EACHINGASSISTANTS
Engineering & manufacturing technologies s s s s
%LECTROTECHNICAL %NGINEERING &OUNDRYnMATERIALSPROCESSINGlNISHING $ESIGNENGINEER
s $RIVINGGOODSVEHICLES s 3TORAGEWAREHOUSING s 7HOLESALE DISTRIBUTION WAREHOUSINGSTORAGE
Property management s s s s
#LEANINGSUPPORTSERVICEINDUSTRY &ACILITIESMANAGEMENT 0ROPERTYSERVICES 3ECURITYINDUSTRY
Waste management s 3USTAINABLEWASTEMANAGEMENT s 3USTAINABLERECYCLING
We’re adding to the list of Apprenticeships we offer all the while. If you can’t see something that fits your needs just ask, as we may have something in the pipeline that’s just the job for your business.
Our training portfolio
National Vocational Qualifications Making employees better at their jobs and preparing them for progression is as easy as NVQ. Those three letters stand for National Vocational Qualifications, which also spells success for businesses that invest in skills. Through work-based training and assessment, employees prove (and improve) their abilities to do their jobs to a high standard.
www.dudleycol.ac.uk/employers tel 01384 363 000
Dudley College offers NVQs in: Popular NVQs for businesses of all sizes s s s s s
"USINESSADMINISTRATION "USINESSIMPROVEMENTTECHNIQUES #USTOMERSERVICE -ANAGEMENT 4EAMLEADING
Construction s s s s s s s s s s s s s s s s s s s s s s s
!PPLIEDWATERPROOFMEMBRANES !SSOCIATEDINDUSTRIALSERVICESOCCUPATIONS #ONSTRUCTIONCONTRACTINGOPERATIONSMANAGEMENT #ONSTRUCTIONOPERATIONS #URTAINWALLINSTALLATION $ECORATIVElNISHINGINDUSTRIAL painting occupations &ENESTRATIONINSTALLATION &ENESTRATIONSURVEYING &ITTEDINTERIORS &LOORCOVERINGOCCUPATIONS &ORMWORKOCCUPATIONS 'LAZING (ERITAGESKILLS )NSULATIONBUILDINGTREATMENTS )NTERIORSYSTEMS /CCUPATIONALWORKSUPERVISION 0LANTOPERATIONS 0LASTERING 0LUMBINGHEATING 2OOlNGOCCUPATIONS 4ROWELOCCUPATIONS 7ALLmOORTILING 7OODOCCUPATIONS
Education & training s #HILDRENYOUNGPEOPLESWORKFORCE s 3PECIALISTSUPPORTFORTEACHINGLEARNING in schools s 3UPPORTINGTEACHINGLEARNINGINSCHOOLS
Engineering s %NGINEERINGMAINTENANCEINSTALLATION
Food & drink manufacturing s 0ROlCIENCYINFOODINDUSTRYSKILLS s 0ROlCIENCYINMEATPOULTRYINDUSTRYSKILLS
Hair & beauty s (AIRDRESSING
Health care s (EALTHSOCIALCARE
Information & communication technology s )4USERSKILLS)41
Manufacturing s &ABRICATIONOFGLASSSUPPORTINGSTRUCTURES s 'LASSPROCESSING
Planning & the built environment s (IGHWAYSMAINTENANCE
Property management s !SSOCIATEDINDUSTRIALSERVICESOCCUPATIONSn passive fire protection s #LEANINGSUPPORTSERVICES
Warehousing & logistics s $RIVINGGOODSVEHICLES s 0ACKAGEDISTRIBUTIONSERVICES
Waste management s 2EMOVINGNON HAZARDOUSWASTES s 3USTAINABLERECYCLINGACTIVITIESSUPERVISORY s 3USTAINABLERECYCLINGACTIVITIES
Our professional portfolio Motivate, enthuse and reward your most ambitious assets – enable them to join the professionals. To succeed as a professional, you have to train as one. Taking performance to a professional level is a challenge for the individual and for the employer. Dudley School of Business knows how it’s done, and is ready to coach and support.
Our inspiring and experienced tutors and quality, professional learning environments will harness your own drive to succeed. Dudley School of Business is open for your business.
To join a profession you need to be on the top of your game. There are high standards to achieve, and high rewards for reaching them. It’s serious, grown-up stuff. So we have a serious, grown-up approach to your study.
For specialists in specialist roles, our School of Business offers nationally accredited qualifications delivered in a business setting by industry experts. Dudley College works with the nationally recognised awarding bodies TODELIVERACCOUNTING MANAGEMENT MARKETING SALES (2ANDPURCHASING training from industry expertise that support personnel development and company growth.
www.dudleycol.ac.uk/employers tel 01384 363 000
Get the maximum return on your training and development investment Choose from bespoke training packages designed around your teams needs or grow your employee’s skills on a professional course delivered at the School of Business during the daytime and evening. The AAT Accounting Qualification is universally respected and internationally recognised. They set a high standard, with many organisations choosing to hire AAT qualified members, as they are highly regarded across all industry sectors. s !!4,EVEL AND#ERTIlCATEIN!CCOUNTING Administrative management is essential in all organisations and helps to drive successful business performance. The Institute of Administrative Management focuses on developing professional administrators, administrative managers, and business leaders. s )!-,EVEL#ERTIlCATEIN!DMINISTRATION3KILLS s ,EVEL$IPLOMAIN"USINESS!DMINISTRATIVE-ANAGEMENT 4HE#HARTERED)NSTITUTEOF0ERSONNELAND$EVELOPMENTISTHE WORLDSLARGEST#HARTERED(2ANDDEVELOPMENTPROFESSIONALBODY It prides itself on supporting and developing those responsible for the management and development of people within organisations. s ,EVEL(UMAN2ESOURCES0RACTICE&OUNDATION#ERTIlCATE s ,EVEL(UMAN2ESOURCES-ANAGEMENT)NTERMEDIATE#ERTIlCATE The ILM is founded on the principle that skilled managers and leaders hold the key to creating productive workforces that deliver organisational and economic success. Their qualifications drive up the standards of leadership and management and improve individual and team performance. s ,EADERSHIPAND-ANAGEMENT#ERTIlCATE),-,EVEL s ,EVEL$IPLOMAIN,EADERSHIPAND-ANAGEMENT The CIM is the World’s largest professional body for marketing courses and is dedicated to helping marketing professionals keep up with best practice and build on their existing achievements to meet the challenges of the future. s ,EVEL)NTRODUCTORY#ERTIlCATEIN-ARKETING s ,EVEL0ROFESSIONAL#ERTIlCATEIN-ARKETING 4HROUGHOUTTHEWORLD#)03QUALIlCATIONSARERECOGNISEDASTHEY have been developed by working closely with industry partners to ENSURETHETRAININGREmECTSCURRENT EMERGINGANDBESTPRACTICEIN procurement and supply chain management. s #)03!DVANCED#ERTIlCATEIN0URCHASING3UPPLYn,EVEL The Institute of Sales and Marketing Management is the UK’s only professional body for salespeople and is the authoritative voice of selling and the custodian of sales standards, ethics and best practice. s ,EVEL#ERTIlCATEIN3ALESAND-ARKETING s ,EVEL$IPLOMAIN3ALESAND-ARKETING The chartered Management Institute are the only chartered body in the UK that awards management and leadership qualifications, and the only body that awards Chartered Manager, the hallmark of any professional manager. s #-)$IPLOMAIN-ANAGEMENTAND,EADERSHIP ,EVEL
Leadership and Management Some say you can’t teach leadership. We disagree. As do the chief executives, managing directors, team leaders and junior managers who have benefited from the bespoke training we offer through our Leadership and Management programmes. They’ve all learned the easy way. With specialist tutors and unlimited course options, world-class training is available right now, right here in Dudley or somewhere that suits your needs. Whether you are in charge of a cast of thousands or simply in charge of your own destiny, we’ll tailor your training to fit. We teach the lot, including leadership, management, planning, communication, coaching and mentoring.You’ll learn to aim higher.Your people will develop the skills, motivation and knowledge to make remarkable progress and company growth. /UR,EADERSHIP-ANAGEMENT programmes are accredited by respected institutions, providing internationally recognised qualifications which are a passport to prosperity. By raising levels of confidence, competence, motivation and ambition, your business raises its whole game.
Case Studies
Employer: BTC Activewear
Employer: Prime Oak Buildings
Location: Wednesbury, West Midlands
Location: Swindon, Wiltshire
Business: Distribution of promotional and corporate clothing
Business: Exporting Midlands-made oak buildings to Europe and beyond
Training: IT user skills, team leading, management, warehousing and storage, accounting
Training: Apprenticeships in Bench Joinery
BTC Activewear
Prime Oak Buildings
BTC believes in continuous employee training and development, and achieves this by working in partnership with Dudley College.
A former Dudley College Apprentice, running his own international business, sends his new recruits to Skills Hub.
“The training has most definitely helped me and the business. It has helped in planning and in our redevelopment of the site, I have certainly felt the benefit in my role at work.”
He believes his Apprenticeship in the 1990s gave him the foundations on which to build the business he co-founded 13 years ago. It’s why he is committed to the creation of a skilled workforce via the Apprenticeship route.
“I do value Apprenticeships very highly.” Warren Lowe Director
Clinton Farquharson Warehouse Manager
www.dudleycol.ac.uk/employers tel 01384 363 000
Employer: RWE IT UK
Employer: Phoenix Seating
Location: Kingswinford, West Midlands
Location: Kingswinford, West Midlands
Business: Provides IT support for energy provider npower
Business: Manufacturing passenger seating for the UK and abroad
Training: Apprenticeships in Advanced IT Professional
Training: Apprenticeships in Performing Manufacturing Operations
RWE IT UK
Phoenix Seating
For a larger employer seeking new recruits of various levels of experience and qualifications, Apprenticeships can play an invaluable role complementing a graduate intake.
0HOENIX3EATINGPROMISESITSCUSTOMERSACOMFORTABLERIDE but is keen to stretch its new apprentices to develop their skills and build its future workforce.
4HETWOCOMBINETOGIVE27%)45+THEMIXOFTALENTS experience, qualifications and vocational ambitions that lead to the developing workforce it needs for the future.
2ECENTLYTHETEN YEAR OLDBUSINESSTOOKONITSlRST APPRENTICESAFTERTHEDOZENAPPLICANTSSUPPLIEDBY$UDLEY College produced a shortlist of three applicants, all of which so impressed the business so much, that it decided to take on the entire trio.
“For us Apprenticeships are about picking people who have great potential, and then being able to mould them and teach them. We have found that apprentices tend to make very loyal employees.” Sam Allen-Wiggin 'RADUATEAND!PPRENTICESHIP-ANAGER
“In effect we get to take the raw material of a new apprentice and mould them into a great worker with bright prospects.” Ian Brooks Director
www.dudleycol.ac.uk/employers tel 01384 363 000
