Presentation Skills Sample
Corporate Training Materials All of our training products are fully customizable and are perfect for one day and half day workshops. You can easily update or insert your own content to make the training more relevant to participants. Our material is completely customizable and is backed up by a 90 day 100% no questions asked money back guarantee!
With our training courseware you are able to:
Add your name and logo (and remove ours). Add your own content to make the training more relevant to your clients (i.e. using examples and case studies from within your organization or city) Train unlimited users within your organization. No Annual Renewal Fees Download training material on your time from our secure servers
United States 73 Greentree Dr. #684 Dover, Delaware, 19904 Toll-free:1-877-610-3660 Fax: 1-877-610-3661
[email protected]
International 116 Provost Street New Glasgow, NS, Canada Phone: 001-902-695-3660 Fax: 001-902-695-3661
[email protected]
Any technical issues or questions can be addressed by our support team
[email protected] Our Product Catalog contains our entire library of available and upcoming courses. Please follow this link: http://corporatetrainingmaterials.com/product_catalog.pdf Review our License Agreement to answer any licensing questions you may have. Please follow this link: http://corporatetrainingmaterials.com/license_agreement.pdf
TABLE OF CONTENTS Preface .............................................................................................................................................. 3 What is Courseware? ................................................................................................................................ 3 How Do I Customize My Course? .............................................................................................................. 3 Materials Required ................................................................................................................................... 4 Maximizing Your Training Power .............................................................................................................. 5 Icebreakers ........................................................................................................................................ 6 Icebreaker: Friends Indeed........................................................................................................................ 7 Training Manual Sample..................................................................................................................... 8 Sample Module: Non-Verbal Communication Skills ................................................................................. 9 Instructor Guide Sample................................................................................................................... 14 Sample Module: Non-Verbal Communication Skills ............................................................................... 15 Activities ......................................................................................................................................... 24 Quick Reference Sheets .................................................................................................................... 28 Certificate of Completion ................................................................................................................. 30 PowerPoint Sample.......................................................................................................................... 32 Full Course Table of Contents ........................................................................................................... 36
Preface What is Courseware? Welcome to Corporate Training Materials, a completely new training experience! Our courseware packages offer you top-quality training materials that are customizable, user-friendly, educational, and fun. We provide your materials, materials for the student, PowerPoint slides, and a takehome reference sheet for the student. You simply need to prepare and train! Best of all, our courseware packages are created in Microsoft Office and can be opened using any version of Word and PowerPoint. (Most other word processing and presentation programs support these formats, too.) This means that you can customize the content, add your logo, change the color scheme, and easily print and e-mail training materials.
How Do I Customize My Course? Customizing your course is easy. To edit text, just click and type as you would with any document. This is particularly convenient if you want to add customized statistics for your region, special examples for your participants’ industry, or additional information. You can, of course, also use all of your word processor’s other features, including text formatting and editing tools (such as cutting and pasting). To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire table” and press OK.
(You will also want to perform this step if you add modules or move them around.) If you want to change the way text looks, you can format any piece of text any way you want. However, to make it easy, we have used styles so that you can update all the text at once. If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting. In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will then produce the Modify Style options window where you can set your preferred style options.
For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would do:
Now, we can change our formatting and it will apply to all the headings in the document. For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by Corporate Training Materials.
Materials Required All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard or chalkboard instead.) We recommend that each participant have a copy of the Training Manual, and that you review each module before training to ensure you have any special materials required. Worksheets and handouts are included within a separate activities folder and can be reproduced and used where indicated. If you would like to save paper, these worksheets are easily transferrable to a flip chart paper format, instead of having individual worksheets.
We recommend these additional materials for all workshops:
Laptop with projector, for PowerPoint slides
Quick Reference Sheets for students to take home
Timer or watch (separate from your laptop)
Masking tape
Blank paper
Maximizing Your Training Power We have just one more thing for you before you get started. Our company is built for trainers, by trainers, so we thought we would share some of our tips with you, to help you create an engaging, unforgettable experience for your participants.
Make it customized. By tailoring each course to your participants, you will find that your results will increase a thousand-fold. o
Use examples, case studies, and stories that are relevant to the group.
o
Identify whether your participants are strangers or whether they work together. Tailor your approach appropriately.
o
Different people learn in different ways, so use different types of activities to balance it all out. (For example, some people learn by reading, while others learn by talking about it, while still others need a hands-on approach. For more information, we suggest Experiential Learning by David Kolb.)
Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk for hours at a time. Make use of the tips in this book and your own experience to keep your participants engaged. Mix up the activities to include individual work, small group work, large group discussions, and mini-lectures.
Make it relevant. Participants are much more receptive to learning if they understand why they are learning it and how they can apply it in their daily lives. Most importantly, they want to know how it will benefit them and make their lives easier. Take every opportunity to tie what you are teaching back to real life.
Keep an open mind. Many trainers find that they learn something each time they teach a workshop. If you go into a training session with that attitude, you will find that there can be an amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it, and make the most of it in your workshops.
And now, time for the training!
Icebreakers Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the participants. If the participants are new to each other, an icebreaker is a great way to introduce everyone to each other. If the participants all know each other it can still help loosen up the room and begin the training session on positive note. Below you will see one of the icebreakers that can be utilized from the Icebreakers folder.
Icebreaker: Friends Indeed Purpose Have the participants moving around and help to make introductions to each other. Materials Required
Name card for each person Markers
Preparation Have participants fill out their name card. Then, ask participants to stand in a circle, shoulder to shoulder. They should place their name card at their feet. Then they can take a step back. You as the facilitator should take the place in the center of the circle. Activity Explain that there is one less place than people in the group, as you are in the middle and will be participating. You will call out a statement that applies to you, and anyone to whom that statement applies must find another place in the circle. Examples:
Friends who have cats at home Friends who are wearing blue Friends who don’t like ice cream
The odd person out must stand in the center and make a statement. The rules:
You cannot move immediately to your left or right, or back to your place. Let’s be adults: no kicking, punching, body-checking, etc.
Play a few rounds until everyone has had a chance to move around.
Training Manual Sample On the following pages is a sample module from our Training Manual. Each of our courses contains twelve modules with three to five lessons per module. It is in the same format and contains the same material as the Instructor Guide, which is then shown after the Training Manual sample, but does not contain the Lesson Plans box which assists the trainer during facilitation. The Training Manual can be easily updated, edited, or customized to add your business name and company logo or that of your clients. It provides each participant with a copy of the material where they can follow along with the instructor.
The most important thing in communication is hearing what isn't said. Peter F. Drucker Sample Module: Non-Verbal Communication Skills Understanding your body language and other physical cues is very important when you are presenting material in front of an audience. Your non-verbal communication skills are just as important as your verbal skills. Combined they make up the complete communication package that you use when you are presenting your material.
Body Language Non-verbal communication is the process of communication through sending and receiving wordless messages. It is the single most powerful form of communication. Nonverbal communication cues you in to what is on another person’s mind, even more than voice or words can do. One study at UCLA found that up to 93 percent of communication effectiveness is determined by nonverbal cues. Another study indicated that the impact of a performance was determined 7 percent by the words used, 38 percent by voice quality, and 55 percent by non-verbal communication. Body language is a form of non-verbal communication involving the use of stylized gestures, postures, and physiologic signs which act as cues to other people. Humans unconsciously send and receive nonverbal signals through body language all the time. Your words represent only 7% of the message that is received. Your body language represents 55%. But your body language must match the words used. If a conflict arises between your words and your body language, your body language governs.
Gestures Gestures are an important tool for a presenter. The challenge is to make gestures support the speaking, reinforcing ideas. Below are several basic rules for the use of gestures:
Make most gestures above the waist. (Those below the waist suggest failure, defeat, and despair.)
Hold your forearms parallel to the waist, with your elbows about 3 inches from the side.
Make your hands part of your forearm, opening them, with your fingers slightly curved. (Limp hands may indicate a lack of leadership.)
Use both hands to convey power.
Gestures of direction, size, shape, description, feeling, and intensity are all effective when speaking.
The Signals You Send to Others Signals are movements used to communicate needs, desires, and feelings to others. They are a form of expressive communication. More than 75% of the signals you send to others are non-verbal. People who are excellent communicators are sensitive to the power of the emotions and thoughts communicated non-verbally through signals. Types of Non-Verbal Signals: Other than gestures already discussed, signals include:
Eye contact
Posture
Body movements.
They all convey important information that isn't put into words. By paying closer attention to other people's nonverbal behaviors, you will improve your own ability to communicate nonverbally. Intervals of four to five seconds of eye contact are recommended. It is also important to use a tone of voice to reinforce the words in your presentation. For example, using an animated tone of voice emphasizes your enthusiasm for a participant’s contribution in a debrief session. As a presenter, your words should match your non-verbal behaviors. If they do not, people will tend to pay less attention to what you said, and focus instead on your nonverbal signals.
It’s Not What You Say, It’s How You Say It Tone of Voice: We are all born with a particular tone of voice. While most people are not gifted with a radio announcer’s voice, we can learn to improve our tone of voice. The idea is have your voice sound upbeat, warm, under control, and clear. Here are some tips to help you begin the process.
Make sure you are breathing from the diaphragm.
Stay hydrated by drinking lots of water and avoid caffeine due to its diuretic effects
Stand up tall; posture affects breathing, which affects tone.
Smile; it warms up the tone of your voice.
If your voice is particularly high or low, exercise the range of your voice by doing a sliding scale. You can also expand the range of your voice by singing.
Record your voice and analyze the playback.
Practice speaking in a slightly lower octave. Deeper voices have more credibility than higher pitched voices. It will take getting used to pitching your voice down an octave, but it will be worth the effort.
Get feedback from a colleague or family member about the tone of your voice.
Instructor Guide Sample On the following pages is a sample module from our Instructor Guide. It provides the instructor with a copy of the material and a Lesson Plans box. Each Instructor Guide and Training Manual mirrors each other in terms of the content. They differ in that the Instructor Guide is customized towards the trainer, and Training Manual is customized for the participant. The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to complete the lesson, any materials that are needed for the lesson, recommended activities, and additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.
The most important thing in communication is hearing what isn't said. Peter F. Drucker Sample Module: Non-Verbal Communication Skills Understanding your body language and other physical cues is very important when you are presenting material in front of an audience. Your non-verbal communication skills are just as important as your verbal skills. Combined they make up the complete communication package that you use when you are presenting your material.
Body Language Estimated Time
5 minutes
Topic Objective
To experience a situation when actions speak louder than words Hand to Chin Exercise
Topic Summary
The presenter issues verbal instructions, but demonstrates the wrong response in non-verbal communication. Surprisingly, most will probably follow the non-verbal action, rather than the words.
Materials Required
None
Planning Checklist
If possible, draw a pair of hands in a gesturing pose on the flip chart, or show an image of hands in a gesturing pose on a PowerPoint slide. Lead a demonstration for the large group. Ask the group to extend their right arms parallel to the floor. Say, “Now, make a circle with your thumb and forefinger.” Demonstrate the action as you speak.
Recommended Activity
Next, say “Now, very firmly bring your hand to your chin.” As you demonstrate, however, instead of bringing your hand to your chin, bring it to your cheek. Pause and observe what happened. Most of the group will probably have done what you did, not what you said. Some will realize this, and move their hands to their chin. Expect laughter. Discussion questions:
Activity Debrief
Did you ever hear the saying “Do as I say, not as I do?”
We all know actions speak louder than words. How can we use this knowledge in presentations?
What other barriers to effective communication does this suggest?
Non-verbal communication is the process of communication through sending and receiving wordless messages. It is the single most powerful form of communication. Nonverbal communication cues you in to what is on another person’s mind, even more than voice or words can do. One study at UCLA found that up to 93 percent of communication effectiveness is determined by nonverbal cues. Another study indicated that the impact of a performance was determined 7 percent by the words used, 38 percent by voice quality, and 55 percent by non-verbal communication. Body language is a form of non-verbal communication involving the use of stylized gestures, postures, and physiologic signs which act as cues to other people. Humans unconsciously send and receive nonverbal signals through body language all the time. Your words represent only 7% of the message that is received. Your body language represents 55%. But your body language must match the words used. If a conflict arises between your words and your body language, your body language governs.
Gestures Estimated Time
10 minutes
Topic Objective
To practice using gestures to reinforce the effect of non-verbal communications
Topic Summary
Using gesturing takes thought and practice. This exercise gives participants, working in pairs, opportunities to use gestures while speaking. The feedback from the partner will serve as the “mirror” in the exercise.
Materials Required
Worksheet: The Hands Have It
Planning Checklist
If possible, draw a pair of hands in a gesturing pose on the flip chart, or show an image of hands in a gesturing pose on a PowerPoint slide. Divide the large group into pairs and provide everyone with the worksheet.
Recommended Activity
On the worksheet, there are 3 statements that discuss DIRECTION, SIZE, SHAPE, AND DESCRIPTION, and FEELING AND INTENSITY
Take turns practicing enhancing your message with the use of gestures.
Select one statement for each type of statement to read.
As you read, practice using gestures to reinforce your message. Remember to keep your arms above your waist for positive reinforcement.
Discuss your results in pairs.
Activity Debrief
What gesture did you find the easiest to use in non-verbal communication? In general, was the addition of gestures helpful in driving home y message? Encourage participants to practice using gestures at home in front of a mirror.
Stories to Share
We've known for a while that we use gestures to add information to a conversation even when we're not entirely clear how that information relates to what we're saying," says Susan Wagner Cook, lead author and postdoctoral fellow at the University of Rochester. "We asked if the reverse could be true; if actively employing gestures when learning helps retain new information."
Review Questions
How can gestures help you with communication in your presentations
Gestures are an important tool for a presenter. The challenge is to make gestures support the speaking, reinforcing ideas. Below are several basic rules for the use of gestures:
Make most gestures above the waist. (Those below the waist suggest failure, defeat, and despair.)
Hold your forearms parallel to the waist, with your elbows about 3 inches from the side.
Make your hands part of your forearm, opening them, with your fingers slightly curved. (Limp hands may indicate a lack of leadership.)
Use both hands to convey power.
Gestures of direction, size, shape, description, feeling, and intensity are all effective when speaking.
The Signals You Send to Others Estimated Time
10 minutes
Topic Objective
To practice making and observing non-verbal signals Non-Verbal Signal Savvy
Topic Summary
Like gestures, all non-verbal signals influence communication. This exercise gives participants, working in pairs, opportunities to use gestures while speaking. The feedback from the partner will serve as the “mirror” in the exercise.
Materials Required
Worksheet: Sending Signals
Planning Checklist
None Divide the large group into pairs and provide everyone with the worksheet. Instructions:
Recommended Activity
Take turns reading several of the statements again, this time sending nonverbal signals such as eye contact, posture, and body movement.
Discuss your results in pairs..
Discuss the following points with the large group:
Activity Debrief
Now that you have had an opportunity to practice giving non-verbal signals with a verbal message, what are your reactions? Were the non-verbal signals matched to the words? Or did your partner give you mixed messages that you had to figure out?
Review Questions
What are three non-verbal signals of which to be aware during a presentation?
Signals are movements used to communicate needs, desires, and feelings to others. They are a form of expressive communication. More than 75% of the signals you send to others are non-verbal. People who are excellent communicators are sensitive to the power of the emotions and thoughts communicated non-verbally through signals. Types of Non-Verbal Signals: Other than gestures already discussed, signals include:
Eye contact
Posture
Body movements.
They all convey important information that isn't put into words. By paying closer attention to other people's nonverbal behaviors, you will improve your own ability to communicate nonverbally. Intervals of four to five seconds of eye contact are recommended. It is also important to use a tone of voice to reinforce the words in your presentation. For example, using an animated tone of voice emphasizes your enthusiasm for a participant’s contribution in a debrief session. As a presenter, your words should match your non-verbal behaviors. If they do not, people will tend to pay less attention to what you said, and focus instead on your nonverbal signals.
It’s Not What You Say, It’s How You Say It Estimated Time
5 minutes
Topic Objective
To practice three exercises using various tones of voice to emphasize communication Vibrant Voice Tones
Topic Summary This exercise helps participants by exploring the impact of certain Materials Required
Worksheet: Vibrant Voice Tones
Planning Checklist
To avoid discomfort or embarrassment, this exercise will be done independently by participants. Before you do this, check out your facility and identify an assortment of locations where people might go to perform them. Distribute the worksheet to everyone. Instructions:
Recommended Activity
This is a three-part exercise to help you explore the impact of voice tone on your communications to others.
You will be working independently. Find a comfortable spot (suggest some) where you can try these verbal activates to explore your own voice tone.
Discuss the following points with the large group:
Activity Debrief
What are your reactions to the concept that you can perform exercises to improve your voice tone? Can you think of a time when having a better command of voice tone such as we experienced today might have helped you to be a better communicator?
Review Questions
Remind participants to consider adding an item to their action plan.
Tone of Voice: We are all born with a particular tone of voice. While most people are not gifted with a radio announcer’s voice, we can learn to improve our tone of voice. The idea is have your voice sound upbeat, warm, under control, and clear. Here are some tips to help you begin the process.
Make sure you are breathing from the diaphragm.
Stay hydrated by drinking lots of water and avoid caffeine due to its diuretic effects
Stand up tall; posture affects breathing, which affects tone.
Smile; it warms up the tone of your voice.
If your voice is particularly high or low, exercise the range of your voice by doing a sliding scale. You can also expand the range of your voice by singing.
Record your voice and analyze the playback.
Practice speaking in a slightly lower octave. Deeper voices have more credibility than higher pitched voices. It will take getting used to pitching your voice down an octave, but it will be worth the effort.
Get feedback from a colleague or family member about the tone of your voice.
Activities During the facilitation of a lesson Worksheet or Handout may be utilized to help present the material. If a lesson calls for a Worksheet or Handout it will be listed in the Lesson Plan box under Materials Required. The trainer can then utilize the Activities folder for the corresponding material and then provide it to the participants. They are all on separate Word documents, and are easily edited and customized. Below you will see the Worksheets or Handouts that are utilized during the training of the above lesson. They are located in the Activities folder and can be easily printed and edited for the participants.
Sample Worksheet: The Hands Have It Gestures of direction, size, shape, description, feeling, and intensity are all effective when speaking. Practice each type with your partner as you read a few of the short statements below. Word clues are italicized for you. Then share feedback about your results with each other.
Direction 1. She jumped off the dock and sank straight down to the bottom of the lake. 2. We circled the airport for what seemed like hours until the fog lifted. 3. The car was headed south, toward the border.
Size, shape, and description 1. Lying in the pail was the biggest frog I’d ever seen. But before I could grab him… 2. On approach, the plane dipped before veering slightly to the right. 3. It is a large wheel, maybe the size of a salad plate. On one side, it has teeth designed to mesh on the shaft.
Feeling and intensity 1. I have tried to get the board to realize that this project is critical to the success of water system, but I have failed. 2. I was so excited when on my first visit, we finally landed in Hong Kong! 3. The team was so close to winning the pennant, but they just blew it. How much more can the fans take?
Sample Worksheet: Sending Signals People who are excellent communicators are sensitive to the emotions and thoughts communicated non-verbally through signals. Again, using the statements from the Gestures exercise, select a few and practice reinforcing your message through the use of eye contact, posture, body movements, and tone of voice. Share observations with your partner.
Direction 1. She jumped off the dock and sank straight down to the bottom of the lake. 2. We circled the airport for what seemed like hours until the fog lifted. 3. The car was headed south, toward the border.
Size, shape, and description 1. Lying in the pail was the biggest frog I’d ever seen. But before I could grab him… 2. On approach, the plane dipped before veering slightly to the right. 3. It is a large wheel, maybe the size of a salad plate. On one side, it has teeth designed to mesh on the shaft.
Feeling and intensity 1. I have tried to get the board to realize that this project is critical to the success of water system, but I have failed. 2. I was so excited when on my first visit, we finally landed in Hong Kong! 3. The team was so close to winning the pennant, but they just blew it. How much more can the fans take?
Sample Worksheet: Vibrant Voice Tones Exercise A): Moving your voice around 1. Press your hand on your nose and say "nose". 2. Concentrate on your nose as you repeat the word until you can feel your nose vibrating. 3. Now do the same exercise with your hand on your throat saying "throat". 4. And finally on your chest saying "chest". 5. Keep practicing until you can really feel the vibration in each place. 6. Notice how different each one sounds. Exercise B): Using your range 1. Starting from a high note, say 'ar' (as in the letter r) keeping your mouth open allow the note to drop down until your breath runs out. 2. Repeat this ten times. 3. Starting from a low note, say 'ou' (As in you without the y), allowing the note to rise until you cannot support the sound. 4. Repeat this ten times. Exercise C): Resonate To use your voice correctly it must resonate in the facial area surrounding the nose and mouth. There are two ways to do this: 1. Hum at whatever pitch is most comfortable for you. When you have found your pitch, hum 'umm' followed immediately by the word 'ready'. Repeat a few times, then try the words 'now', 'one', 'two', 'three'. 2. Hum, and then allow your lips to vibrate. You are attempting to sound like a dove. Allow the pitch to rise and fall. This is very difficult if there is any tension in the jaw or face. Done correctly for a few minutes, your face will start to feel numb. After a few minutes, you should notice that your voice sounds crisper, and the sound has better attack. Spending 5 minutes a day practicing these exercises will enhance your voice tone.
Quick Reference Sheets Below is an example of our Quick reference Sheets. They are used to provide the participants with a quick way to reference the material after the course has been completed. They can be customized by the trainer to provide the material deemed the most important. They are a way the participants can look back and reference the material at a later date. They are also very useful as a take-away from the workshop when branded. When a participant leaves with a Quick Reference Sheet it provides a great way to promote future business.
Presentation Skills Performing a Needs Analysis A needs analysis measures what skills employees have -- and what they need. It indicates how to deliver the right training at the right time. 1. What is the audience with the problem or need for change? 2. What tasks and does an expert perform to complete a work process? 3. What gaps exist between experts, average, and poor performers of a work process? 4. How do we translate the needs into objectives to promote a strong learning outcome?
Listening and Hearing: They Aren’t the Same Thing Hearing is the act of perceiving sound by the ear. Assuming an individual is not hearing-impaired, hearing simply happens. Listening, however, is something that one consciously chooses to do. Listening requires concentration so that the brain processes meaning from words and sentences. Listening leads to learning. This is not always an easy task. The normal adult rate of speech is 100-150 words per minute, but the brain can think at a rate of 400-500 words per minute, leaving extra time for daydreaming, or anticipating the speaker’s or the recipient’s next words. Listening skills, however, can be learned and refined.
Preparing Mentally Visualization is the formation of mental visual images. It is an excellent way to prepare your mind before a presentation. There are several types of visualization:
Receptive visualization: Relax, clear your mind, sketch a vague scene, ask a question, and wait for a response. You might imagine you are on the beach, hearing and smelling the sea. You might ask, “Why can’t I relax?”, and the answer may flow into your consciousness.
Programmed Visualization: Create an image, giving it sight, taste, sound, and smell. Imagine a goal you want to reach, or a healing you wish to accelerate. Jane used visualization when she took up running, feeling the push of running the hills, the sweat, and the press to the finish line.
Guided Visualization: Visualize again a scene in detail, but this time leave out important elements. Wait for your subconscious to supply missing pieces to your puzzle. Your scene could be something pleasant from the past.
© Corporate Training Materials
www.corporatetrainingmaterials.com
Certificate of Completion Every course comes with a Certificate of Completion where the participants can be recognized for completing the course. It provides a record of their attendance and to be recognized for their participation in the workshop.
CERTIFICATE OF COMPLETION [Name] Has mastered the course Presentation Skills Awarded this _______ day of __________, 20___
Presenter Name and Title
PowerPoint Sample Below you will find the PowerPoint sample. The slides are based on and created from the Training Manual. PowerPoint slides are a great tool to use during the facilitation of the material; they help to focus on the important points of information presented during the training.
Full Course Table of Contents Preface ..............................................................................................................................................4 What is Courseware? ................................................................................................................................ 4 How Do I Customize My Course? .............................................................................................................. 4 Materials Required ................................................................................................................................... 6 Maximizing Your Training Power .............................................................................................................. 6 Module One: Getting Started .............................................................................................................8 Housekeeping Items.................................................................................................................................. 8 The Parking Lot ......................................................................................................................................... 9 Workshop Objectives ................................................................................................................................ 9 Pre-Assignment Review .......................................................................................................................... 10 Action Plans and Evaluation Forms ........................................................................................................ 10 Module Two: Creating the Program .................................................................................................. 11 Performing a Needs Analysis .................................................................................................................. 11 Writing the Basic Outline ........................................................................................................................ 13 Researching, Writing, and Editing .......................................................................................................... 13 Module Three: Choosing Your Delivery Methods .............................................................................. 15 Basic Methods......................................................................................................................................... 15 Advanced Methods ................................................................................................................................. 17 Basic Criteria to Consider ........................................................................................................................ 19 Module Four: Verbal Communication Skills....................................................................................... 21 Listening and Hearing: They Aren’t the Same Thing .............................................................................. 21 Asking Questions .................................................................................................................................... 23 Communicating with Power ................................................................................................................... 25 Module Five: Non-Verbal Communication Skills ................................................................................ 28 Body Language ....................................................................................................................................... 28
Gestures .................................................................................................................................................. 30 The Signals You Send to Others .............................................................................................................. 31 It’s Not What You Say, It’s How You Say It ............................................................................................. 33 Module Six: Overcoming Nervousness .............................................................................................. 35 Preparing Mentally ................................................................................................................................. 35 Physical Relaxation Techniques .............................................................................................................. 37 Appearing Confident in Front of the Crowd ............................................................................................ 39 Module Seven: Creating Fantastic Flip Charts .................................................................................... 41 Required Tools ........................................................................................................................................ 41 The Advantages of Pre-Writing .............................................................................................................. 41 Using Colors Appropriately ..................................................................................................................... 42 Creating a Plan B .................................................................................................................................... 43 Module Eight: Creating Compelling PowerPoint Presentations .......................................................... 45 Required Tools ........................................................................................................................................ 45 Tips and Tricks ........................................................................................................................................ 46 Creating a Plan B .................................................................................................................................... 47 Module Nine: Wow ‘Em with the Whiteboard................................................................................... 49 Traditional and Electronic Whiteboards ................................................................................................. 49 Using Colors Appropriately ..................................................................................................................... 50 Creating a Plan B .................................................................................................................................... 50 Module Ten: Vibrant Videos and Amazing Audio............................................................................... 52 Required Tools ........................................................................................................................................ 52 Tips and Tricks ........................................................................................................................................ 53 Creating a Plan B .................................................................................................................................... 54 Module Eleven: Pumping it Up a Notch............................................................................................. 56 Make Them Laugh a Little ...................................................................................................................... 56
Ask Them a Question .............................................................................................................................. 58 Encouraging Discussion .......................................................................................................................... 58 Dealing with Questions ........................................................................................................................... 59 Module Twelve: Wrapping Up .......................................................................................................... 61 Words from the Wise .............................................................................................................................. 61 Gaining Closure on the Parking Lot ........................................................................................................ 61 Action Plans and Evaluations.................................................................................................................. 61
