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Enterprise Transformation and the Role of Open Standards 

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Enterprise transformation seems to be gathering momentum within the enterprise architecture community. The term, enterprise transformation, suggests the process of fundamentally changing an enterprise. Sometimes the transformation is dramatic but for most of us it is a steady process. Key takeaways:  Setting expectations and planning transformation  The role of standards in enterprise transformation  The work of the members of The Open Group.

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Allen Brown, President and CEO of The Open Group, will present at this month’s EA Forum. Allen has been responsible for driving The Open Group’s strategic plan and day-to-day operations for over 10 years. He is TOGAF® 9 certified, an MBA alumnus of the London Business School and a Fellow of the Association of Chartered Certified Accountants.

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Enterprise Transformation The role of open standards

Customers and suppliers working together

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A journey …

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There is no miracle moment 

“The good-to-great companies had no name for their transformations. There was no launch event, no tag line, no programmatic feel whatsoever. Some executives said that they weren’t even aware that a major transformation was under way until they were well into it. It was often more obvious to them after the fact than at the time.”

Copyright (C) The Open Group 2011

Great companies 

Gillette  “We didn’t really make a big conscious decision or launch a big program to initiate a major change or transition. Individually and collectively we were coming to conclusions about what we could do to dramatically improve our performance”

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Kimberly-Clark  “I don’t think it was done as bluntly as it sounds. These things don’t happen overnight. They grow. The ideas grow and mushroom and come into being.”

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Transformation SWOT analysis Capabilities

Technology

Vision

Intellectual Property Copyright (C) The Open Group 2011

People

Open Standards and Certifications Capabilities Portability

Skills and capabilities

Interoperability

Enterprise Architecture

Technology

People Dependability Real-time

Security

Intellectual Property Copyright (C) The Open Group 2011

Governance

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Enterprise Architecture  TOGAF®  ArchiMate®

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Skills and capabilities

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 Open Certified Architect   Open Certified Specialist 

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Cloud computing Security, risk management SOA Supply chain integrity UNIX®

Who are The Open Group Australia Belgium Brazil Canada China Colombia Denmark Finland France Germany India Ireland Israel Italy Japan Mexico

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400+ member enterprises 30,000+ participants HQs in 33 countries Offices in 85 countries Spanning 6 continents

Netherlands New Zealand Norway Poland Russia Singapore South Africa South Korea Spain Sweden Switzerland Saudi Arabia Taiwan Turkey UK UAE USA

Some of us …..

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The Open Group South Africa   

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Armscor Business Connexion CAE Mining CS Interactive Training Eskom Faculty Training Institute Firstrand Bank Limited Gijima Graphic Mining Solutions International (Pty) Ltd. Knotion Consulting Lonmin Meraka Institute Nedbank

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Ovations Pricewaterhouse Coopers LLP Promis Real IRM Solutions (Pty) Ltd SARS Sol Arch Consulting South African Reserve Bank State Information Technology Agency (Pty) Ltd T-Systems Telkom SA Ltd triVector (Pty) Ltd University of Johannesburg University of Pretoria University of South Africa

Our Vision Boundaryless Information Flow™  

achieved through global interoperability in a secure, reliable and timely manner

“Boundaryless does not mean there are no boundaries – it means that boundaries are permeable to enable business.”

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Best Practices of Enterprise Architecture

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SOA – Architecture for Boundaryless Information Flow™

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Cloud roadmap and strategy

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Trusted Technology – Global Supply Chain

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Keynotes – Monday, January 30th, 2012  Jeanne W. Ross, Director and Principal Research Scientist, MIT Center for Information  “The Enterprise Architect: Architecting Business Success”

 Celso Guiotoko, Corporate Vice President and CIO, Nissan Motor Co., Ltd  How Enterprise Architecture is helping NISSAN IT Transformation

 Andy Mulholland, Global Chief Technology Officer, Capgemini  The Transformed Enterprise

 Lauren C. States, Vice President CTO Cloud Computing and Growth Initiatives, IBM Corporate Strategy

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Keynotes – Tuesday, January 31st, 2012  Allen Brown, CEO, The Open Group  Enterprise transformation and the role of open standards

 William Rouse, Executive Director, Tennenbaum Institute at Georgia Institute of Technology  Enterprise Transformation: An Architecture-Based Approach

 Tim Barnes, Chief Architect, Devon Energy  Case Study: Continuing Devon's EA journey - evolving toward innovation

 Joseph Menn, author and cybersecurity correspondent for the Financial Times.  What You're Up Against: Mobsters, Nation-States and Blurry Lines

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Best Practices of Enterprise Architecture

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SOA – Architecture for Boundaryless Information Flow™

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Cloud roadmap and strategy

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Trusted Technology – Global Supply Chain

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Enterprise Architecture Standards TOGAF® 

The world-leading standard for how to do Enterprise Architecture

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Open and independent modeling language for enterprise architecture

Building an Architecture Practice in the Context of an IT Transformation October 25, 2011 – The Open Group Conference Taipei, Taiwan

Jake Sims Chief Architect, Cathay Pacific Airways

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Contents

1

Cathay Pacific Airways

2

Context for change

3

Our journey

4

Value and lessons

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In 2010, we re-organised the IT department and rebuilt the architecture function

Demand Management PAX

Demand Management AOC

Demand Management CBO

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Centralised IT

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Matrix processes

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Split demand and supply

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Aligned demand functions to business departments

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Professional disciplines

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Architecture became bridge between Supply & Demand

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Architecture acts as the first crossenterprise function

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New governance

Strategy, Architecture and Planning Project Delivery IT Sourcing (APD-IT) Strategic Supplier Management

Major Programmes

Development

Service and Operations

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Our vision to establish a world-class architecture practice started from a green-field ... Publish IT Strategy Architecture process integrated into IT capital budget planning Establish design review and architecture governance

Certify entire team in TOGAF 9

H1 2010

Define team structure & roles

Tailor TOGAF for EA and SA methods

H1 2011

H2 2010

Agreed technology standards & principles

H2 2011

Refine portfolio planning and EPMO integration

Re-engineer infrastructur e design process

Deploy Architecture Tool to EA team Execute architecture education programme

Build team

Establish Mechanics

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Release architecture roadmaps

Publish business and technology blueprints

Define Solution Architecture design process

H2 2009

Deploy Architecture Tool to SA team

Develop Team & Processes

Review & Improve

… so we used the TOGAF ADM and content framework to accelerate the development of our methodology Integration has been critical to our success ... • Consistency through well-defined processes and standardised content framework • Design process integrated into delivery methodology

• Architecture governance integrated with EPMO • Blueprint and roadmap process integrated with Portfolio Management teams Conceptual Design Document

High Level Estimates

Concept

PPC – Release of resources for II

PPC – Release of resources for F&D

Investigation

Blueprint and Roadmap Alignment

EDA

PPC – Business case review

Feasibility & Design EDA

Enterprise Design Authority I AGB AGB Assesses architecture decisions and options including COTS and custom built solutions Solution Enterprise Design Authority II Architecture Certification: Assesses solution design quality Document and fit, as described by Solution Design Document (SDD) Solution Design Document

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Architecture Certification Request

Architecture Exception Request

Build, Test & Deploy D A

D A

D A

... and Architects are crucial to both strategy and operational activities • Architects liaise closely with colleagues in Procurement for strategic sourcing & purchasing

D A

‘Design Authority’ reviews detailed designs, hosts regular design authority sessions, issues decisions Endorsed Solution Design Document

Architecture Governance Board Reviews recommendation & options – endorses preferred approach and scores for investment governance body

• Annual IT capital budget process • Cross-portfolio constraints and dependency management

Tracking of capability maturity and performance demonstrate that we have come a long way in just 18 months ... Architecture Practice Management • Balanced Scorecard with KRAs & KPIs • People & skills development plan Foundational Capabilities • Standard templates & published blueprints • Architecture repository tool Architecture & Portfolio Management • Architects support business strategy • Portfolio specific roadmaps Architecture & Sourcing/Procurement • Support of strategic sourcing process

• RFx: requirements & evaluation Architecture at the Program Level • Domain architectures to initiate strategic programs • Design and architecture decision governance

Architecture at the Project Level • Ownership of estimation process • Solution Architects on medium/large projects

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SOURCE: World Class Enterprise Architecture white paper, April 2010, The Open Group Adoption Strategies Working Group

... and we have delivered significant value to the business and the IT department as well

Strategy

Consistency

Understanding

Portfolio Execution

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Strategy, blueprints and roadmaps to support B2C, multi-channel, e-Enabled Aircraft, BI, CRM, ERP, document management, SOA, port setup, payments

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Business-centric views (context, cost, objective)

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Standard process with standard outputs

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Traceability from business objectives to IT

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Enterprise Debt, linkage to corporate KPIs

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Stakeholder education and 1-to-1 sessions

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Ownership of estimation process

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Cross-portfolio constraints & dependency analysis, impact analysis

Open CA (formerly ITAC) 

Open CA provides a skills and experience based certification program for IT Architects that is used by the world’s leading enterprises  Key features and benefits  An independent, global certification program for qualifying the skills, knowledge and experience of IT Architects  The best & most professional IT Architect certification program in the industry  Objective, repeatable, reliable  A peer-reviewed, vendor-neutral benchmark  A guide for selecting the most qualified individuals for critical roles & responsibilities  Proven, tested & effective  Future streams for Business Architects and Enterprise Architects  Provides a clear path for professional development  Advance your career  Gain peer recognition  Succeed in today’s competitive job market  Increase salary & promotion prospects  Don’t have to prove your skills & experience  Boost your IT skills  Get more interesting & rewarding job assignments

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Open CA 

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Adopted by major customer enterprises  Astrazeneca  ING  Nationwide  UPS  Others that cannot be named at this time Will increasingly be included in RFP’s Certifications to date  > 3,200

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Certifications to date at 160 enterprises, including leading customers  Cargill Corporation  Credit Suisse  DHL  Direct Energy  GSA  Gtech  HSBC  Shell  Vodafone  Wal-Mart

Open CITS (formerly ITSC) 

Certifications to date  > 2,300

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Increasing trend  Organizations who use our certifications as part of developing their own internal professions  Improves brand as an employer  Low cost – adopt “out of the box”  Proven industry standards  Organizations include     

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Philips Credit Suisse AT&T IBM CapGemini

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Best Practices of Enterprise Architecture

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SOA – Architecture for Boundaryless Information Flow™

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Cloud roadmap and strategy

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Trusted Technology – Global Supply Chain

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SOA: Architecture for Boundaryless Information Flow 

Learning opportunities  How to use TOGAF for enterprise SOA  How to use TOGAF for SOA solutions  How to address stakeholder concerns in SOA  How to address information architecture for SOA using TOGAF

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The Open Group SOA standards 

Include:  The Open Group Service Integration Maturity Model (OSIMM)  Service-Oriented Architecture Ontology  SOA Governance Framework

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Best Practices of Enterprise Architecture

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SOA – Architecture for Boundaryless Information Flow™

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Cloud roadmap and strategy

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Trusted Technology – Global Supply Chain

Copyright (C) The Open Group 2011

Copyright (C) The Open Group 2011

Copyright (C) The Open Group 2011

Nine questions 1. 2. 3. 4. 5.

6. 7.

8. 9.

Is Your Business Situation “Vertical”? Is There Competitive Differentiation in Your Processes? Is the Differentiation IT Based? Are There Any Impediments to Outsourcing? Are There Impediments to Cloud Adoption? Is the Primary Business Driver “Cloud Compatible”? Is the Application Insulated from Changes to the Business Process? Will the Cloud Solution Be a Platform Are the Hardware, Operating System and Application Custom-Made or Specialized?

Copyright (C) The Open Group 2011

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Best Practices of Enterprise Architecture

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SOA – Architecture for Boundaryless Information Flow™

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Cloud roadmap and strategy

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Trusted Technology – Global Supply Chain

Copyright (C) The Open Group 2011

The Open Group Trusted Technology Forum 

The OTTF provides a framework, the Open Trusted Technology Provider Framework (O-TTPF)  A set of industry best practices and guidelines that enable the technology and communications industries to build with integrity so customers may buy with confidence

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Through vendor accreditation, customers will be able to identify technology providers producing products which implement these practices throughout their global supply chains

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The Open Group Security publications

Risk Management

Open Information Security Management Maturity Model

Open Enterprise Security Architecture Copyright (C) The Open Group 2011

Concluding thoughts 

Transformation implies fundamental change

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We are all transforming our enterprises  It may not seem to be very transformative at the time  It may become more obvious after the fact

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Critical issues 

Link the vision to  Capabilities we need  Intellectual property we need to get / protect

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Enable them through  People  Technology

Capabilities

Technology

Vision

Intellectual Property

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People

Standards support transformation 

Are developed by people like you

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Are there to be used  Avoid re-inventing the wheel

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Protect investments

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Involvement in standards 

Information  Plan your transformation strategy

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Influence  If you don’t - your competitors will

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Involvement  Build a network  Beyond standards

Copyright (C) The Open Group 2011



Best Practices of Enterprise Architecture



SOA – Architecture for Boundaryless Information Flow™



Cloud roadmap and strategy



Trusted Technology – Global Supply Chain

Copyright (C) The Open Group 2011