The Proceedings of the 2nd European Conference on Intellectual Capital ISCTE Lisbon University Institute, Lisbon, Portugal and Polytechnic Institute of Leiria, Portugal 29-30 March 2010

Edited by Susana Cristina Serrano Fernandes Rodrigues ISCTE Lisbon University Institute Portugal

Contents Paper Title

Author(s)

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xi

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10

Elena Alberghini1, Livio Criceiif and Michele Grimaldi2 1 University of Rome Tor Vergata, Rome, Italy 'University of Cassino, Italy

3

21

Intellectual Capital in Polish Corporate Groups Current Trends and Future Challenges

Maria Aluchna and Beata Mierzejewska Warsaw School of Economics, Warsaw, Poland

4

34

Intellectual Capital Development by Means of Knowledge Conversions

Eckhard Ammann Reutlingen University, Germany

5

4

Transformational Leadership as a Tool of Knowledge Dynamics

Sorin Anagnoste, Simona Agoston and Ramona Puia The Academy of Economic Studies, Bucharest, Romania

6

54

The Aptness of Knowledge Related Metaphors: a Research Agenda

Daniel Andriessen INHolland University of Applied Sciences, Hoofddorp, The Netherlands

7

59

Using e-Portfolios to Evaluate Intellectual Capital of Online Learners

Bob Barrett American Public University, Charles Town, USA

8

67

Intellectual Capital and Value Creation in the Production and Assembly of Vehicles and Auto-Parts Sector in Brazil

Leonardo Fernando Cruz Basso, Herbert Kimura and JoSo Francisco de Aguiar Mackenzie Presbyterian University, SSo Paulo, Brasil

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77

Preface Biographies of Conference Chairs, Programme Chair, Keynote Speaker and Mini-track Chairs Biographies of contributing authors [intellectual Capital and Knowledge 'Management in Collaborative Networks

[ill

Guide Pages

Carmen Aguero' and Paloma Sanchez2 'ITESM, Monterrey, Mexico 2 UAM, Madrid, Spain

Intellectual Capital and Value Creation Joao Francisco de Aguiar, in the Machinery and Equipment Leonardo Fernando Cruz Basso Industry and Herbert Kimura Mackenzie Presbyterian University, SSo Paulo, Brasil Implementing Knowledge I Management Through IT Dpportunities: Definition of a Theoretical Model Based on Tools and Processes Classification

Paper Title

Author(s)

Managing Intellectual Capital in Hungarian Universites - t h e Case of Corvinus University of Budapest

Guide Pages

Page No.

Viktdria BodnAr, Tam£s Harangozd, Tamas Tirnitz, Eva R6v6sz and Gergely KovAts Corvinus University of Budapest, Hungary

10

89

Distributed Artificial Intelligence in Organisational Management

Stefan Adrian Boronea, Mihai Horia Zaharia and Gabriela Atanasiu "Gheorghe Asachi" Techincal University, lasi, Romania

11

100

A Critical Analysis of Nonaka's Model of Knowledge Dynamics

Constantin Bratianu Academy of Economic Studies, Bucharest, Romania

12

107

Tacit Knowledge Sharing in Organizational Knowledge Dynamics

Constantin Bratianu and Ivona Orzea Academy of Economic Studies, Bucharest, Romania

13

115

Knowledge Dynamics - a Metaphorical Approach

Stefan Bratosin1 and Mihaela Alexandra lonescu2 1 Paul Sabatier University of Toulouse 3, France 'National School of Political Studies and Public Administration, Bucharest, Romania

14

121

Knowledge Management in Local Government Sector the Role of the Quality Certification

Elisabeth Brito1, Leonor Cardoso2 and Catarina Ramalho2 'University of Aveiro, Portugal 'University of Coimbra, Portugal

15

127

On the Importance of Managing Intangible Assets as Part of Corporate Strategy

Annie Brooking Anglia Ruskin University, Cambridge, UK

16

167

Sharing Knowledge in a Knowledge City Using CoPs

Sheryl Buckley and Apostolos Giannakopoulos University of Johannesburg, South Africa

17

144

Non-Rational Thinking in the Decision Making Process

Aurel Burciu and Cristian Valentin Hapenciuc "Stefan eel Mare" University of Suceava, Romania

18

152

A Strategic Model for Intellectual Capital Reporting: Study of Service Industry in Serbia

Sladjana Cabrilo1 and Leposava Grubic-Nesic2 1 Educons University, Novi Sad, Serbia 'University of Novi Sad, Novi Sad, Serbia

19

161

Paper Title

Author(s)

The Role of Creative Industries in Stimulating Intellectual Capital in Cities and Regions

Guide Pages

Page No.

Maria Rosario Cabritai and Cristina Cabrita2 1 Universidade Nova de Lisboa, Portugal 'Universitat Politecnica de Catalunya, Spain

20

171

Emotional Capital for Building Sustainable Business Performance

Dan Candea and Rodica Candea Technical University of ClujNapoca, Romania

21

180

Organizational Commitment, Knowledge Management and Socia Economy: An empirical study

Leonor Cardoso, Andreia Meireles, Joana Marques University of Coimbra, Portugal

22

189

Empirical Study of the Impact of Organisational Identification and job Involvement on the Processes of Knowledge Management

Leonor Cardoso1, Andreia Meireles1, Rita Moreira' and Florinda Matos2 'University of Coimbra, Coimbra, Portugal 2 ISCTE Lisbon University Institute, Portugal

23

199

Knowledge Management Capabilities Supporting Collaborative Working Environments in a Project Oriented Context

Ruben Costa1-2, Celson Lima1'2, Joao Antunes2, Paulo Figueiras2, VitorParada2 1 UNINOVA, Centre of Technology and Systems, Portugal 2 Universidade Nova de Lisboa, Portugal

24

208

The Anti-Competitive Risk in Knowledge Dynamics: the Case of Tacit Collusion

Alina Mihaela Dima Academy of Economic Studies Bucharest, Romania

25

217

The Social Dynamics of Generating and Leveraging Intellectual Capital for Innovation

Ken Dovey and Grant Mooney University of Technology Sydney, Australia

26

225

Knowledge as Open Space

Tiit Elenurm Estonian Business School, Tallinn, Estonia

27

-232

Human Resource Management Practices and Organizational Results

Teresa Esteves' and Antdnio Caetano' 'The Portuguese School of Bank Management (ISGB), Lisboa, Portugal 'ISCTE- IUL Lisbon University Institute, Lisboa, Portugal

28

239

Paper Title

Author(s)

Guide Pages

Page No.

Clan, Adhocracy, Market or Hierarchy? Which is the Best for Knowledge Sharing in Hungary?

Zoll&n Gaal, Lajos Szabo, Ndra Obermayer-Kov&cs, Zoltan Kov$cs and Anikd Csepregi University of Pannonia, VeszpnSm, Hungary

29

249

A Structured Model of Relationship Dynamics Between Organizational Knowledge Management and Organizational Learning

Fernando Luiz Goldman PPED/IEAIFRJ, Rio de Janeiro, Brazil

30

257

A Natural History of Intellectual , Capital

Paul Davis Richard Griffiths Pontifica Universidad Catolica del Peru, Lima, Peru

31

265

A Case Study of Knowledge Elicitation Jie Gu, Rongbin Lee and Cherie on Intellectual Capital Performance in Lui The Hong Kong Polytechnic the Fund Service Industry University, HKSAR, China

32

277

Intellectual Capital Management in Crisis - the Case of a Hungarian Knowledge-Intensive SME

Tamas Harangozd, Viktoria BodnSr, Nora Szucs and David Danko Corvinus University of Budapest, Hungary

33

289

Artistic Organizations in Mexico: Model and Indicators of Intellectual Capital

Laura Verdnica Herrera Franco, Patricia Ramirez Hernandez and Graciela May Mora Universidad Veracruzana, Orizaba, Mexico

34

301

Intellectual Poverty - the Bane of African Development

Alban Igwe Lagos State University, Nigeria

35

309

Rethinking the Learning Organization

Ton Jorg University of Utrecht, The Netherlands

36

317

Intellectual Capital and Value Creation Herbert Kimura, Leonardo in the Furniture Manufacturing Sector Fernando Cruz Basso and Joao in Brazil Francisco Aguiar Mackenzie Presbyterian University, SSo Paulo, Brazil

37

? 326

How Intangibles Affect the Polish Consumers' Decisions on the Banking Market

Monika Klimontowicz Karol Adamiecki University of Economics, Katowice, Poland

38

337

Strategic Asset-Base Valuation and Evaluation Framework With an Intellectual Capital Perspective

Mark Koole1 and Eric de Roos1'' 1 TiasNimbas Business School, Utrecht, Netherlands 'Bradford University School of Management, Bradford, UK

39

346

Paper Title

Author(s)

Guide Pages

Page No.

Managing Unstructured Information and Knowledge Flow in Knowledge Work Team

Rongbin Lee, Benny Cheung and Y. Wang The Hong Kong Polytechnic University, Hong Kong

40

355

Simulating Knowledge Dynamics in Earthquake Risk Estimation

Florin Leon and Gabriela Atanasiu Technical University 'Gheorghe Asachi" of lasi, Romania

41

362

The Importance of Social Capital to the Management of Multinational Finns: Relational Networks Among Chinese and American Firms

Cheng-Lung Li1, William Channg2 and Jasper Hsieh3 1 Kun Shan University Tainan, Taiwan 2 Ming Chuan University Taipei, Taiwan 3 Nanhua University, Chiayi, Taiwan

42

374

What National Intellectual Capital Indices can Tell About the Global Economic Crisis of 2007-2009?

Carol Yeh-Yun Lin1 and Leif Edvinsson' 1 National Chengchi Univeristy, Taiwan 2 Lund University, Sweden

43

383

Beyond Words: Visual Presentation as a Generative Process for Understanding KM

Jane McKenzie and Christine van Winkelen University of Reading Henley on Thames UK

44

391

Knowledge Management: Antecedent of Organizational Innovation and Competitiveness

Mehrdad Madhoushi and Abdolrahim Sadati Mazandaran University, Babolsar, Iran

45

399

Measuring Intangibles in SMEs Having in Mind the Intellectual Capital of the European Union Lisbon Strategy for Growth and Jobs

Nevenka Maher High Business School, Slovenia

46

407

The Perception and Influence of Romanian Leadership in Generating and Transforming Organizational Knowledge

Anca MSndnjIeanu Academy of Economic Studies, Bucharest, Romania

47

"414

The Importance of Intellectual Capital in Organisational Sustainability

Isabel Martins1, Ana Martins1, Oriando Petiz2 and Jay McCabe3 1 University of Glamorgan Business School, Pontypridd, UK 2 University of Minho, Braga, Portugal 3 Cardiff University, UK

48

422

Paper Title

Author(s)

Guide Pages

Page No.

Why Intellectual Capital Management Accreditation is a Tool for Organizational Development?

Florinda Matos1-', Albino Lopes1, Susana Rodrigues2 and Nuno Matos3 1 1SCTE - Lisbon University Institute, Portugal 2 ESTG - Polytechnic Institute of Leiria, Portugal 3 PMEConsult, Portugal

49

430

The Second Generation of Knowledge Andreia Meireles, Leonor Management: an Analysis of the Cardoso and Am&ico Relationship Between Professional Albuquerque Training and Knowledge Management University of Coimbra, Portugal

50

440

Analysing and Enhancing IC in Business Networks: Results From a Recent Study

Kai Mertins, Markus Will and Cornelia Meyer Fraunhofer IPK, Beriin, Germany

51

450

The Role of Book in the Formation of Human Capital: a Case Study of Iran

Asmaa Taheri Moghaddar and Yasser Monempour University of Tehran, Tehran, Iran

52

457

Knowledge Management Indicators in Industrial Organizations - an Intra and Inter Sectoral Analysis

Samuel Monteiro and Leonor Cardoso University of Beira Interior, Portugal University of Coimbra, Portugal

53

465

The Influence of Knowledge Dynamics on Consumer Behaviour

Corina Pelau1, Anca Daniela Vladoi1, Monica Fufezan', Violeta Mihaela Dinca1 and Valentina Ghinea1 1 Academy of Economic Studies, Bucharest, Romania 'Moda S.A. Arad, Romania

54

472

Reinventing a Company the Success Story of IBM, Revived and Driven Forward by its Knowledge Leader CEO

Melinda Plescan, Anca Borza, Ovidiu Bordean and Catalina Mitra Babes-Bolyai University, Cluj Napoca, Romania

55

480

Knowledge Dynamics in ' Contemporary Marketing - From Holistic Marketing to Computational Marketing

Nicolae Al. Pop1, Klaus Bruno Schebesch2 and Corina Pelau1 1 Academy of Economic Studies Bucharest, Romania 2 Western University "Vasile Goldis", Arad, Romania

56

490

Global Economic Crisis as an Opportunity for Knowledge Based Economy in Bosnia and Herzegovina

Stevo Pucar University of Banja Luka, Bosnia and Herzegovina

57

499

Paper Title

Author(s)

Leveraging the Quality of Knowledge Sharing By Implementing a Reward Program and Performance Management System

Guide Pages

Page No.

Yuli Purwanti, Nelson Rikardo Pasaribu and Paul Lumbantobing PT. Telekomunikasi Indonesia, Tbk, Indonesia

58

504

Communities of Practice: Finally a Link Between Individual and Organizational Learning in Management Development Programs

Donald Ropes1 and Jurg Thelke2-

59

513

A Model to Measure Intellectual Capital Efficiency at National Level: Comparison, Results and Relationships

Victor Raul Ldpez Ruiz1, Domingo Nevado Pefia and Jose Luis Alfaro Navarro1 1 Universidad de Castilla-La Mancha, Albacete, Spain 'Universidad de Castilla-La Mancha, Ciudad Real, Spain

60

521

The Relation Between Network of Collaboration (as a Relational Capital Dimension) and a Firm's Innovativeness

Helena Santos-Rodrigues1, Pedro Figueroa Dorrego2- Carlos Maria Jardon3 1 ESTG-IPVC, Viana do Castelo, Portugal 2 Universidade de Vigo, Pontevedra, Spain 3 Universidade de Vigo, Vigo, Spain

61

523

Ideas and Things: Understanding the Dynamic Dimension of Intellectual Capital

Christiaan Stam INHOLLAND University of Applied Sciences, The Netheriands

62

537

Romania and Bulgaria-two Similar Countries With Opposite Reactions

Stelian Stancu, Anca Lupu and Cristina Andreescu Academy of Economic Studies, Bucharest, Romania

63

545

Knowledge as Metaphor: Problems and Perspectives for KM

Gerard Steen VU University, Amsterdam, The Netheriands

64

553

1 INHolland University of Applied Sciences, Hoofddorp, The Netheriands 'HAN University of Applied Sciences, Nijmegen, The Netheriands 3 Nyenrode Business Universiteit, Breukelen, The Netheriands

'

Paper Title

Authorfs)

Guide Pages

Page No.

Knowledge Dynamics: the Learning Cycle and Intellectual Capital. A Basic Framework for Knowledge Internalization

Marta-Christina Suciu, Alexandm Bratescu-Ghitiu, Mina Ivanovici, Ana-Maria Neagu Trocmaer, Remus Avram, Emanuela Avram, Cristiana Bolocan Protopopescu Academy of Economic Studies, Bucharest, Romania

65

561

European Policies to Foster Knowledge: the Case of the European Social Fund — an Introductory Study

Eduardo Tom6 Universidade Luslada de Vila Nova de FamalicSo, Portugal

66

566

The Buy-in to Corporate Culture: Creating Internal Emotional Capital Through Work-based Volunteering Schemes

Ann Turner Queen Margaret University, Edinburgh, UK

67

576

Metaphors of Open Innovation

Marien van den Boom INHOLLAND University of Applied Sciences, The Netheriands

68

586

An IC-Based Conceptual Framework for Developing Organizational Decision Making Capability

Christine van Winkelen and Jane McKenzie University of Reading, UK

69

592

Relevance and Importance of Intellectual Capital Reporting for new Technology-Based Ventures

Eleni Magdalini Vasileiadou and Magdalena MiEler-Behr Brandenburg University of Technology, Cottbus, Germany

70

600

The Professional Network for Education, Research and Training "Learning-Knowledge-Development"

Marin Vlada1 andAdriana Sarah Nica2 1 University of Bucharest, Romania 'University of Medicine and Pharmacy "Carol Davila", Bucharest, Romania

71

612

Valuing Knowledge Assets in Renewable Energy SMEs: Some Early Evidence

Maria Weir1, Robert Huggins2, Giovanni Schiuma3, Antonio Lenv3 and Daniel Prokop' intellectual Assets Centre, Glasgow, UK 'University of Wales Institute, Cardiff, UK 3 University of Basilicata, Potenza, Italy

72

622

Do Knowledge Intensive Organizations Rock?

Wes Wierda INHolland University, The Netheriands

73

632

Paper Title

Author(s)

The Global Economic Crisis of 20072009: its Relationship to Intellectual Capital Creation

Guide Pages

Page No.

Piotr WiSniewski Warsaw School of Economics, Poland

74

641

Innovation or Imitation? — An Exploratory Study of Bandit Gadgets Made by the Chinese SMEs

Fei Ye Beijing University of Technology, P. R. China

75

656

Economic Growth and Gender Division of Labor with Creativity, Knowledge Utilization, and Capital Accumulation

Wei-Bin Zhang Ritsumeikan Asia Pacific University, Beppu-shi, Japan

76

663

A Bottom-Up Approach for Intellectual Capital Reporting

C.Y. Lui, W.B. Lee; and C.F. Cheung Knowledge Management Research Centre, Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong

77

Strengthening Feminist Activism Among Young Polish SME Entrepreneurs

Maria Edith Burke University of Salford, UK

81

679

Financial Valuation of Intangibles, Real Options and Entrepreneurial Performance

Jose Domingo Garcia-Merino; Gerardo Arregui-Ayastuy; Arturo Rodrlguez-Castellanos and Lidia Garcia-Zambrano Universidad del Pals Vasco, Bilbao, Spain

82

685

Determinants of Regional Innovation: Evidence From Portuguese Regional Innovation Systems

VltorHugo dos Santos Ferreira Polytechnic Institute of Leiria, Portugal

83

695

The Intellectual Capital of the University's Department

Valentina Maksimova and Natalia Tikhomirova The Moscow State University of Economics, Statistics and Informatics, Russia

»84

705

Creating a Creativity Scoring System

Marisa Silva University of Coimbra, Portugal

85

714

Summary of Value Added Intellectual Capital (VAIC) and Calculated Intangible Value (CIV) all Over the World: Lessons to be Learnt

Nellija Titova University of Latvia, Riga, Latvia

86

723

Research in Progress

Paper Title

Author(s)

The Regulation of Intellectual Capital in the United States

Guide Pages

Page No.

Margaret Vroman Northern Michigan University, Marquette, USA

87

734

Measuring International Spread of Knowledge: the Portuguese Technology Balance of Payments

JoSo Miguel Coelho, Caria Ferreira and JoSo Veiga Banco de Portugal, Lisboa, Portugal

91

743

'Best Practice' as Worst Practice: Broken Metaphor, Nude Emperor

James Falconer Eagna Research and Consulting, Toronto, Canada

92

754

From Brain Drain to Brain Gain; The Case of Albania

Edlira Aliaj Kristal University, Wore, Albania

95

Identification of Competence in Knowledge-Based Organization

Martina Konigova and Hana Urbancova Czech University of Life Sciences, Prague, Czech Republic

96

Practioner Papers

Posters

An analysis of Different Approaches in Zuzana Krizovaza Reporting on Intagible Assets and Masaryk University, Brno, Czech Intellectual Capital Republic

97

Interoperability as a Tool for Acquisition of new Knowledge

Roman Kvasnicka, JiFeJfarand Hana Vydrova Czech University of Life Sciences Prague, Czech Republic

98

Learning from Austrian Intellectual Capital Reporting Approaches

Katerina Stastna and Klara Margarisova Czech University of Life Sciences, Prague, Czech Republic

99

Knowledge continuity as one of the Managerial Functions

Hana Urbancova and martina Konigova Czech University of Life Sciences, Prague, Czech Republic

100

Metaphor and Knowledge Management; How do Experiences of Individual Knowledge Workers Relate to Organizational Strategies to Manage Knowledge?

Jeroen Wittink INHolland University of Applied Sciences, Hoofddorp, The Netherlands

101

The Concept of Intellectual Capital in Regional Networks of Organisations

Simon Woll Ingolstadt School of Management, Catholic University EichstaettIngolstadt, Germany

102