The Next Generation of HR

CONFERENCE AGENDA OCTOBER 6–7, 2014 • TORONTO HR 2014 The Next Generation of HR. Francis Baillet Vice-President Corporate Affairs Ubisoft Robert ...
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CONFERENCE AGENDA

OCTOBER 6–7, 2014 • TORONTO

HR 2014

The Next Generation of HR.

Francis Baillet Vice-President Corporate Affairs Ubisoft

Robert J. Deluce President and Chief Executive Officer Porter Airlines

Ellen Dubois du Bellay Senior Vice-President Learning and Talent Management Four Seasons Hotels and Resorts

Dr. Edgar H. Schein Professor Emeritus, MIT Sloan School of Management

#CBoCHR

The expectations of HR have never been greater. Business leaders expect HR to play a central role in strategic development and driving business growth, and they want results fast. This will require bold, inventive thinking, and the ability to deliver solutions that add business value. It will also require the ability to rethink everything HR does, and navigate challenging issues with senior management.

HR is taking on its strongest role ever, shifting away from a singular focus on HR expertise to become overall business leaders. Find out from the experts what this means for you and the HR function. Discussion will include: • the changing role of the HR function, its mandate, and value proposition • how the CHRO and senior HR leadership roles require new skills and focus that have more to do with business innovation and marketing than HR • innovation in talent management and performance management design, and a shift to more human, less process, and more high touch practices • building a culture of transparency, high trust, and few secrets • the future of organization and role design is fluid, and forget the hierarchy as we know it Don’t miss this unique opportunity to learn from some of the top leaders and most innovative thinkers in HR.

Are you ready for the next generation of HR? HR 2014: The Next Generation of HR will inspire and inform you on the latest trends and research, and how the function, its leadership, and practices are evolving. You’ll hear from some of the most innovative and thought provoking HR leaders, people who are challenging the status quo in everything they do and how they do it. Find out from the experts how to design simpler processes that have higher impact. In this environment, the workplace with hardly any policies other than “do what you think is right” may be the most successful.

To register, visit www.conferenceboard.ca/conf

Don’t miss this unique opportunity to learn from some of the top leaders and most innovative thinkers in HR. Four Seasons: Innovation as a Way of Life. HR plays a central role in innovation and the customer experience, and a key strategic role in driving value creation and shareholder value. HR is leading and facilitating design and implementation of innovations across global operations, continually raising the bar on the customer experience. Four Seasons offers unique insights into what it takes to build a successful even legendary, corporate culture.

Ubisoft: Talent Hunt—We Only Hire People We Know A top global video game developer, Ubisoft makes talent a top priority for all executives, not just HR. Given there are only a handful of talented game designers in the world, the same companies compete for extraordinary talent. Ubisoft invests significant time and money to get to know future talent, so they really only hire people they already know. They spend years getting to know individual designers and learning about their hopes and dreams. When they finally make an offer, they feel they already know the prospect on a very personal level. Ubisoft also thinks employee retention is a ‘retro’ concept so, at the offer stage, they even discuss helping the person leave if and when they choose to.

Three Generations of HR at Maple Leaf: What’s in the DNA? Successive generations of HR offer a rare opportunity to understand a legacy. Maple Leaf’s latest HR recruit has spent two years with the company, and has yet to work a day in HR! Most futurists would admit that, to understand future direction, you have to know history. This unique story offers a look at how culture is shaped over successive generations and, in particular, how HR’s own reputation and style is a function of past and present leadership. Three HR leaders will discuss making Maple Leaf’s HR history, and building an HR function with a high degree of credibility with senior management.

Dr. Edgar Schein: The Dynamics of Culture and Leadership (Pre-Taped Interview) Acknowledged by many as the original thought leader on culture and leadership, Dr. Schein will share his insights on what matters most today for HR professionals and organizational change. In this exclusive pre-taped interview, he will also offer advice on how HR can have the greatest impact. Dr. Schein is one of the most profound influencers of the theory and practice of culture and process change. In his latest book, Helping, Dr. Schein shares his views on the unique nature of HR relative to other functions, including its ‘helping’ orientation, and what that means in everyday practice.

Agenda

DAY 1 / Monday, October 6, 2014

AT A GLANCE 8:00 a.m. 8:30 a.m. 8:45 a.m. 9:30 a.m. 10:15 a.m. 10:30 a.m. 11:15 a.m. 11:30 a.m. 12:15 p.m.

Registration and Continental Breakfast Opening Remarks from the Chair Plenary Session 1 Plenary Session 2 Tri Fit Energizer and Networking Break Plenary Session 3 Plenary Session 4 Plenary Session 5 Luncheon and Presentation

1:15 p.m. 2:15 p.m. 2:30 p.m. 2:45 p.m. 3:15 p.m. 3:45 p.m. 4:30 p.m. 4:45 p.m.

Plenary Session 6 Plenary Session 7 Refreshment Break Plenary Session 8 Plenary Session 9 Plenary Session 10 Closing Remarks from the Chair Day 1 Adjourns

8:00 a.m. Registration and Continental Breakfast 8:30 a.m.

Opening Remarks from the Chair Barbara E. Quinn, Program Developer, The Conference Board of Canada

8:45 a.m.

Plenary Session 1 The Next Generation of HR: Insights from Leading Research Ian R. Cullwick, Vice-President, Leadership and Human Resources Research, The Conference Board of Canada To set the stage, Ian Cullwick will share research insights and perspectives on the contextual factors impacting the state of HR in Canada, and the related priorities and implications for the CHRO and HR function. He will draw from recent Conference Board of Canada research on leading HR practices and leadership, including: • strategic and business drivers, beginning with governance and CEO priorities • emerging HR strategies and business models • implications for the CHRO and the HR function • skills and competencies needed to field a high performance HR team in a complex operating environment • results of a research partnership with University of Southern California, including some key differences between US and Canada practice

9:30 a.m. Plenary Session 2 Keynote Presentation: The Power of Culture to Propel Your Future Robert J. Deluce, President and Chief Executive Officer, Porter Airlines Robert Deluce will share his insights on the power of culture to help Porter deliver “impeccable and innovative service,” and the connection between customer service and team member engagement. To register, visit www.conferenceboard.ca/conf

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DAY 1 / Monday, October 6, 2014

Robert will also discuss his views on the future of people leadership, and what HR should expect from executive teams if it is to have high impact. Porter believes its culture is distinctive from the moment one comes into contact with one of its people, and this is completely deliberate and by design. The Porter story illustrates how you can lead and create value by making the customer and team member experience positive and noticeably better than that of the competition. 10:15 a.m Tri Fit Energizer and Networking Break 10:30 a.m. Plenary Session 3 Getting the Highest Value from HR Greg Leskew, Operations Manager, DDI Canada DDI has a long history of best practice and trends research in talent management. Their biennial surveys provide insights into the current talent management landscape, and help shed light on what’s working and what isn’t. DDI also conducts research on optimizing talent in the workplace. DDI has extensive global research and a body of knowledge from its experience working with senior HR professionals on leadership and talent management. Greg Leskew will share their perspectives on the future, and what HR professionals can do to stay in the lead. 11:15 a.m. Plenary Session 4 A Marketing Approach to HR Services Dean A. Royles, Chief Executive, NHS Employers, United Kingdom Dean Royles was voted the Top HR Influencer in 2013. In this pretaped interview exclusive to The Conference Board of Canada, Dean will share the unique perspectives that led to his being named the number one HR influencer in the U.K. National Health Services Employers (NHSE) has been trying to adjust to more relaxed use of social media. Rather than mandate social media use, NHSE is using social media to breakdown the myths. Marketing over mandating and the creative use of social media has yielded a major success story.

To register, visit www.conferenceboard.ca/conf

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DAY 1 / Monday, October 6, 2014

11:30 a.m. Plenary Session 5 Talent Hunting: We Only Hire People We Know Francis Baillet, Vice-President, Corporate Affairs, Ubisoft Ubisoft doesn’t even look at resumes when searching for highly skilled and in-demand game designers. Instead they spend a few years getting to know people in a personal way. By the time Ubisoft hires them, its employees already know them “intimately,” and they wouldn’t have it any other way. Ubisoft’s philosophy is that trying to hang onto people is a “retro” concept. Instead, Ubisoft openly tells prospects that, even if they only stay a few years, it will still be a positive experience for both parties. All Ubisoft team members are expected to be ambassadors, deal-makers, and sellers of dreams, and each senior team member is expected to take a personal and active role in every major hire. 12:15 p.m. Luncheon and Presentation The Dynamics of Culture and Leadership: What’s Next? Dr. Edgar H. Schein, Professor Emeritus, MIT Sloan School of Management Edgar Schein is considered one of the original thought leaders on organizational culture and leadership. In this exclusive pre-taped interview, Edgar will share his insights from a lifetime devoted to studying the human dynamics of change. He will also share his views on the nature of the HR profession, and what he sees as critical if HR is to have the greatest possible impact. 1:15 p.m.

Plenary Session 6 Three Generations of HR at Maple Leaf: What’s in the DNA? Les Dakens, HR Leader and Author, The Real Deal on People: Straight Talk on How the CHRO Creates Business Value Cheryl Fullerton, Vice-President, Human Resources, Maple Leaf Foods Stephanie A. Hauck, Production Supervisor, Maple Leaf Foods Stephanie Hauck, the latest HR recruit at Maple Leaf, will provide a guided tour of Maple Leaf history. Stephanie will show how the DNA of a human resource function is shaped by its past, present, and future. This session will provide a unique perspective on the future of HR. Stephanie has been with Maple Leaf Foods for two years, and still has yet to work a day in the HR department. Instead, she has been

To register, visit www.conferenceboard.ca/conf

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DAY 1 / Monday, October 6, 2014

working in sales, and is now in an operational role at a Maple Leaf plant. Learn from firsthand experience how this approach will help shape the role, style, and future of HR. 2:15 p.m. Plenary Session 7 Are You Ready for the Future? Kris Dunn, Chief Human Resources Officer, Kinetix Kris Dunn was named one of the Top 100 Influencers in the World of HR, and a Top 25 Digital Influencer in HR and Talent Management. Kris believes CEOs are looking for a different kind of HR leader, someone who can promote, innovate, and engage people. In this exclusive pre-taped interview for The Conference Board of Canada, Kris will share his radical views on HR. He suggests that every organization’s engagement survey ask each employee who, other than their current manager, they’d want to work for and why. This is something very basic, yet most organizations are afraid to talk openly about what’s really happening and how employees really feel. Kris will challenge you to break away from the past and design a future that is, well, exciting! 2:30 p.m. Refreshment Break 2:45 p.m. Plenary Session 8 HR Executive Leaders Session: The Future is Ours Melanie Burns, Senior Vice-President, Human Resources—Canadian Banking, Auto Finance and Wealth Management, TD Bank Group TD Bank Group has earned numerous awards for being a best company and a best employer. Melanie Burns will discuss her views on the future of HR, and how being “real” and taking a professional stance on issues is a winning formula for developing credibility. Melanie will also share her perspective on how HR is evolving, and what skills and approaches HR must master to be successful in the future.

To register, visit www.conferenceboard.ca/conf

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DAY 1 / Monday, October 6, 2014

3:15 p.m.

Plenary Session 9 HR Innovation as a Way of Life Ellen Dubois du Bellay, Senior Vice-President, Learning and Talent Management, Four Seasons Hotels and Resorts Ellen Dubois du Bellay will share her learning from Four Seasons’ journey to greater innovation, and explain how HR plays a central role in growing the business, and in business strategy and execution. HR is leading major strategic initiatives on Four Seasons’ innovation agenda, and building an organization that allows for more creativity and the pursuit of excellence. Want to know how serious they are about hiring and developing talent? You’ll be amazed just how much time and attention are devoted to creating award-winning teams at every Four Seasons property around the world.

3:45 p.m. Plenary Session 10 What Does Second City Have to Do With the Future of HR? More Than You Think! Kevin W. Frank, Artistic Director, Training and Education, The Second City Training Centre, Toronto Kevin Frank has spent his career helping people connect with their audiences. He also knows a thing or two about how collaboration and audience engagement allows one to be more successful, and has helped many corporate professionals become compelling and engaging presenters. Trust is emerging as a prized organizational culture attribute, and improvisation is all about trust, and making an “honest offer” on stage. This highly interactive and entertaining session will provide techniques to help you be more compelling, from lessons learned on both the theatre and corporate stage. Kevin will inspire you with one of his career’s most important lessons—the importance of being able to truly connect with people. 4:30 p.m. Closing Remarks from the Chair Barbara E. Quinn, Program Developer, The Conference Board of Canada 4:45 p.m. Day 1 Adjourns

To register, visit www.conferenceboard.ca/conf

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Agenda

DAY 2 / Tuesday, October 7, 2014

AT A GLANCE 7:45 a.m. 8:15 a.m. 8:30 a.m. 9:30 a.m. 10:15 a.m.

Continental Breakfast Opening Remarks from the Chair Plenary Session 11 Plenary Session 12 Tri Fit Energizer and Networking Break

10:45 a.m. 11:00 a.m. 11:15 a.m. 12:15 p.m. 12:30 p.m.

Plenary Session 13 Plenary Session 14 Plenary Session 15 Closing Remarks from the Chair Conference Adjourns

7:45 a.m. Continental Breakfast 8:15 a.m. Opening Remarks from the Chair Barbara E. Quinn, Program Developer, The Conference Board of Canada 8:30 a.m. Plenary Session 11 Keynote Presentation: The Power of HR Ferio G. Pugliese, President, WestJet Encore Ferio Pugliese left his position as the head of human resources to take on a president-level role. As a result, he has many interesting observations ideas and practical advice about the people leadership function. Ferio has been known to say “it’s very interesting because now I have to take my own advice.” He speaks passionately about the power of human resources, and will share his advice about the future of the HR profession and its role and importance in organizations. 9:30 a.m. Plenary Session 12 Data, Meet People Anuj Chandarana, People Analytics Manager, Google Google does HR by the numbers. In this session, Anuj Chandarana, a Manager in Google’s People Analytics department, looks at what it means to use data to drive decisions and actions in the HR function, and gives examples of how this process can transform organizations. This presentation will help you understand how Google uses data to: • grow people managers • improve Googlers’ physical health • increase retirement saving rates 10:30 a.m. Tri Fit Energizer and Networking Break To register, visit www.conferenceboard.ca/conf

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DAY 2 / Tuesday, October 7, 2014

10:45 a.m. Plenary Session 13 The Future of Organizational Design is Fluid Dr. Ord Elliott, Management Consultant and Author, The Future Is Fluid Form: Practical Steps for Designing Flat, Flexible Organizations Ord Elliott offers insights into the shape and structure of organizations to come, and how to design simple, fluid, highly intuitive forms that are radically different from today’s hierarchies. Ord’s case studies illustrate astounding results from a shift to fluid form, and demonstrate how the art of simple design looks and feels quite different than what we’re accustomed to today. In an exclusive pre-taped interview for The Conference Board of Canada, this insightful university professor, management consultant, entrepreneur, and writer will share his learning from advising professionals in early stage start-ups to Fortune 100 companies on a multitude of business challenges. 11:00 a.m. Plenary Session 14 Next Generation of HR Leaders Session: The Future is Ours Lina M. Neaga, President, Human Resources Student Association, York University As President of York’s HR Student Association, Lina Neaga represents 700 future HR professionals. Lina will share why people have chosen HR as a profession, what they want to see changed in the workplace, and their visions of and aspirations for the people leadership agenda of the future. Lina will also invite the audience to consider different approaches for developing the next generation of talent. 11:15 a.m. Plenary Session 15 The Last Word on the Future of HR Michael Bungay Stanier, Senior Partner, Box of Crayons Michael Bungay Stanier works with organizations around the world to help them do more great work, and he’ll remind of us his favourite quote, William Gibson’s “the future is already here—it’s just not very evenly distributed.” Michael will focus on the future, with his thoughts on greater organizational and personal effectiveness. He will invite delegates to consider key insights from the conference in the context of great work, and take away a plan to start creating the future of HR right now. To register, visit www.conferenceboard.ca/conf

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DAY 1 / Monday, October 6, 2014

This session will provide an exciting and unique way for you to take your insights from the conference and make them your own. Michael’s been winning over HR audiences wherever he goes, and you’ll also have the most fun you’ve had in a while. 12:15 p.m. Closing Remarks from the Chair Barbara E. Quinn, Program Developer, The Conference Board of Canada 12:30 p.m. Conference Adjourns

To register, visit www.conferenceboard.ca/conf

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