Tenth Annual Report 2012

Tenth Annual Report 2012 Far North Queensland Volunteers Inc. CONTENTS ABOUT FAR NORTH QUEENSLAND VOLUNTEERS INC. ....................................
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Tenth Annual Report 2012

Far North Queensland Volunteers Inc.

CONTENTS ABOUT FAR NORTH QUEENSLAND VOLUNTEERS INC. ............................................................... 3

Mission Statement ................................................................................................................................ 3 Vision ................................................................................................................................................... 3 Purpose Statement ................................................................................................................................ 3 Value Statements .................................................................................................................................. 3 Constitution Objectives ........................................................................................................................ 4 Strategic Goals ..................................................................................................................................... 4 Service Delivery Area .......................................................................................................................... 5 Community Development Framework ................................................................................................. 5 PRINCIPLES OF VOLUNTEERING .................................................................................................... 6

Definition of Formal Volunteering ...................................................................................................... 6 Model Code of Practice for Organisations Involving Volunteer Staff................................................. 7 The National Standards for Involving Volunteers in Not-for-Profit Organisations............................. 8 ACKNOWLEDGEMENTS ................................................................................................................... 9 GOVERNANCE................................................................................................................................. 10

Board Members .................................................................................................................................. 10 Management ....................................................................................................................................... 10 Volunteers .......................................................................................................................................... 10 MEMBERSHIP .................................................................................................................................. 11

Branches ............................................................................................................................................. 12 PRESIDENT’S REPORT................................................................................................................... 13 CHIEF EXECUTIVE OFFICER’S REPORT ....................................................................................... 16 HIGHLIGHTS 2011 - 2012 ................................................................................................................ 18 VOLUNTEER MANAGEMENT PROGRAM ...................................................................................... 20

Volunteer Management Program Outcomes ...................................................................................... 21 COMMUNITY DEVELOPMENT PROJECTS .................................................................................... 23 TREASURER’S REPORT ................................................................................................................. 24

Statement by Members of the Committee .......................................................................................... 25 AUDITORS REPORT ........................................................................................................................ 40

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ABOUT FAR NORTH QUEENSLAND VOLUNTEERS INC. FNQ Volunteers Inc. is a Cairns based, not-for-profit community organisation that connects volunteers into positions with other not-for-profit community organisations throughout the Far North Queensland region. Established in 1999 in response to community needs and incorporated in 2002, FNQ Volunteers Inc.’s purpose is to raise the profile of volunteering to encourage an inclusive and healthy community, build community capacity through volunteering and support the involvement of volunteers to continue contributing to building the economic and social capital of the Far North Queensland region. FNQ Volunteers Inc. operates as an incorporated, not-for-profit organisation governed by a Board of Management through funding from the Australian Government.

Mission Statement To develop and strengthen volunteering in Far North Queensland for the mutual benefit of the individual and the community.

Vision FNQ Volunteers Inc. will fulfil its Charter by... ‘Creating Connected Communities...connecting people with people and people to place.’

Purpose Statement As the lead agency for volunteering in Far North Queensland, FNQ Volunteers Inc.’s purpose is to: Encourage people to participate in volunteering Enable volunteers and community organisations to develop the structure, skills and capacity to better the quality of volunteering for the benefit of the community; and Engage in advocacy and policy development with government, other institutions and organisations on issues relevant to volunteering.

Value Statements Sustainability Continuous community growth Health and Wellbeing Individuals actively participate in community life Collaboration and Inclusion Build strategic partnerships to facilitate a dynamic approach to service delivery Caring and Understanding An open, welcoming community that embraces change, differences and diversity Responsibility and Accountability Accepts and meets obligations with integrity; eg; ethically and good governance Strengthen the role of the organisation as the lead agency for volunteering in Far North Queensland.

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Constitution Objectives The objectives for which the association is established are: a. To establish community service programs for the relief of distress, illness, poverty, delinquency, and helplessness by providing volunteers, advice, and financial assistance to assist, irrespective of race, colour, or creed, such as: youth and disadvantaged persons health and welfare agencies hospitals and public institutions educational and recreational agencies engaged in helping persons who are disadvantaged b. To provide a central resource centre for recruitment, registration, and placement of volunteers in such programs c. To encourage community services to use volunteers and to raise public awareness generally of volunteers in the community d. To encourage community services to maintain high standards in their use of volunteers and to provide appropriate training programs for volunteers, volunteer managers and the not-for-profit sector e. To help formulate volunteer policies, promote volunteers’ rights and define volunteers’ responsibilities.

Strategic Goals 1. Facilitate continuous community growth in the FNQ region 2. Build strategic partnerships to facilitate a dynamic approach to service delivery in the FNQ region 3. That individuals actively participate in community 4. Develop an open, welcoming community that embraces change, differences and diversity 5. To actively advocate, support and campaign to improve social and community life in FNQ communities 6. To accept and meet FNQ Volunteers Inc.(FNQVI) obligations with integrity 7. Provide a safe and friendly service delivery. Address: Suite 4 Virginia House 68 Abbott Street Cairns 4870 Phone: 4041 7400 Fax: 4041 7500 E-mail: [email protected] Web: www.fnqvolunteers.org

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Service Delivery Area

Community Development Framework FNQ Volunteers Inc. utilises a community development framework to identify sources of funding, direct service growth and evaluate project activities. ‘Creating connected communities by utilising local strengths for local solutions’.

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PRINCIPLES OF VOLUNTEERING 1. 2. 3. 4. 5.

Volunteering benefits the community and the volunteer Volunteer work is unpaid Volunteering is always a matter of choice Volunteering is not compulsorily undertaken to receive pensions or government allowances Volunteering is a legitimate way in which citizens can participate in the activities of their community 6. Volunteering is a vehicle for individuals or groups to address human, environmental and social needs 7. Volunteering is an activity performed in the not-for-profit sector only 8. Volunteering is not a substitute for paid work 9. Volunteers do not replace paid workers nor constitute a threat to the job security of paid workers 10. Volunteering respects the rights, dignity and culture of others and 11. Volunteering promotes human rights and equality.

Definition of Formal Volunteering Formal volunteering is an activity which takes place through not-for-profit organisations or projects and is undertaken: • • • •

to be of benefit to the community and the volunteer of the volunteer’s own free will and without coercion for no financial payment and in designated volunteer positions only

There are two key terms used to describe the organisations in which a volunteer may work: • •

A volunteer involving organisation, or A not-for-profit organisation

These two terms essentially mean the same thing according to the definition of volunteering on the Volunteering Australia web site: “Volunteering is an activity performed in the not-for-profit sector only.” The term volunteer involving organisation is used to differentiate between those not-for-profit organisations that involve volunteers in their activities from those which only employ paid staff. (Source: http://www.volunteeringaustralia.org/sheets/definition.html)

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Model Code of Practice for Organisations Involving Volunteer Staff The following points identify policy considerations for volunteering involving organisations and can be addressed as part of the process to implement the national standards: Interview and employ volunteer staff in accordance with anti discrimination and equal opportunity legislation Provide volunteer staff with orientation and training Provide volunteer staff with a healthy and safe workplace Provide appropriate and adequate insurance coverage for volunteer staff Not place volunteer staff in roles that were previously held by paid staff or have been identified as paid jobs Differentiate between paid and unpaid roles Define volunteer roles and develop clear job descriptions Provide appropriate levels of support and management for volunteer staff Provide volunteers with a copy of policies pertaining to volunteer staff Ensure volunteers are not required to take up additional work during industrial disputes or paid staff shortage Provide all staff with information on grievance and disciplinary policies and procedures Acknowledge the rights of volunteer staff Ensure that the work of volunteer staff complements but does not undermine the work of paid staff Offer volunteer staff the opportunity for professional development Reimburse volunteer staff for out of pocket expenses incurred on behalf of the organisation Treat volunteer staff as valuable team members, and advise them of the opportunities to participate in agency decisions and, Acknowledge the contributions of volunteer staff.

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The National Standards for Involving Volunteers in Not-for-Profit Organisations The National Standards were endorsed by Volunteering Australia in 1998. They are the only set of standards that ‘emphasise the importance of adopting a systems approach to managing volunteers’ in Australia. The National Standards are designed to be generic in nature and therefore negate concerns of sector specificity. A second edition of the National Standards was developed in 2001. A review of the National Standards conducted by Volunteering Australia in 2009 found the current National Standards to be comprehensive, clear and relevant to organisations involving volunteers. Together with the Definition and Principles of Volunteering and the Model Code of Practice, the eight National Standards set the benchmark for best practice and providing detailed guidance for organisations involving volunteers. 1 Policies and Procedures: An organisation that involves volunteers shall define and document its policies and procedures for volunteer involvement and ensure that these are understood, implemented and maintained at all levels of the organisation where volunteers are involved. 2 Management Responsibilities: An organisation that involves volunteers shall ensure that volunteers are managed within a defined system and by capable personnel with the authority and resources to achieve the organisation’s policy goals. 3 Recruitment, Selection & Orientation: An organisation that involves volunteers shall plan and have clearly documented volunteer recruitment, selection and orientation policies and procedures that are consistent with non-discriminatory practices and guidelines. 4 Work and the Workplace: An organisation that involves volunteers shall clearly specify and control the work of volunteers and ensure that their place of work is conducive to preserving their health, safety and well being. 5 Training and Development: An organisation that involves volunteers shall ensure that volunteers obtain the knowledge, skills, feedback on work and the recognition needed to effectively carry out their responsibilities. 6 Service Delivery: An organisation that involves volunteers shall ensure that appropriate processes and procedures are established and followed for the effective planning, control and review of all activities relating to the delivery of services by volunteers. 7 Documentation and Records: An organisation that involves volunteers shall establish a system and have defined procedures to control all documentation and personnel records that relate to the management of volunteers. 8 Continuous Improvement: An organisation that involves volunteers shall plan and continuously review its volunteer management system to ensure that opportunities to improve the quality of the system are identified and actively pursued.

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ACKNOWLEDGEMENTS FNQ Volunteers Inc. greatly appreciates the continuing support of the following funding stakeholders, community partners and supporters. The Australian Government through the Volunteer Management Programme and the Work for Dole Initiative. The Queensland Government through the Skilling Queenslanders for Work initiative, Building Rural Communities Fund through Blueprint for the Bush, Rural Resilience Community Grants. Local Government Cairns Regional Council Cassowary Coast Regional Council Tablelands Regional Council Cook Shire Council Members of Parliament - 2011 Warren Entsch Federal Member for Leichhardt Senator Jan McLucas Federal Senator for Queensland Desley Boyle Member for Cairns Steve Wettenhall State Member for Barron River Curtis Pitt State Member for Mulgrave Bob Kater Member for Kennedy Members of Parliament - 2012 Warren Entsch Federal Member for Leichhardt Senator Jan McLucas Federal Senator for Queensland Gavin King State Member for Cairns Michael Trout State Member for Barron River Bob Katter Member for Kennedy Community Partners ITEC Employment Centacare Cairns Q.I.T.E. Cairns and Region Multicultural Association (CARMA) Cairns Alliance of Social Services (CASS) Westpac Flying Doctor Service Qld Cairns Base Community Central and My Community Directory JCU Social Work Department Cairns Campus TAFE Cairns Campus Supporters Local and Regional Media Mr Ron Davis and The Virginia House Cairns Pty Ltd Board of Directors Mr Ian Swinkles, Director IS IT Mr Carl Galea, Complete Web Rachel Fairweather, Impress Art Graphic Designs

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GOVERNANCE Board Members President

Secretary

Annette Public Health Consultant, Post Graduate Diploma in Health Sheppard Sciences Rev Doug Regional Chaplain Far Northern Region Qld Police Service, Foster Bachelor of Applied Science, Surveying, Bachelor of Theology, Graduate Diploma in Ministry Lisa McGowan Lawyer, MacDonnells Law, Bachelor of Business and Law

Treasurer

David Lawson

Board Member

Lorraine Smith

Board Member

Dominc De Vries

Board Member

Judith Bowman

Vice President

Board Member

Principal of Barrier Reef Bookkeeping, Member of the Institute of Certified Bookkeepers, MYOB Consultant and Justice of the Peace Retired Journalist, Diploma Cordon Bleu, Paris and City & Guilds Certificate 4, Westminster College, London Consultant in E-Commerce and Alternative Energy Projects, Logistics and Media Group Management, Europe, Member of the Australian Institute of Management

Company Director, Bachelor of Business, Hotel & Catering Management Annabel Daunt - Diploma of Teaching, Early Childhood. Watney

Management Ellen Barnes David Lawson Glenice Sheppeard Rex Gregory

Chief Executive Officer Finance Officer Administration Team Leader Community Project Worker

Melinda Carter Doug Brown Rod Owens

Training Coordinator Community Project Worker Community Project Worker

Volunteers Onisivoro Vuniyaro Annabel Daunt Watney Flora MacDonald Joanna Cray Bruce Walker Doug Browne Carol Rothwell Judi Kelly Jan Archer Noeleen Bartley Nikari Terranova Matthew Wall

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Referral Officer Referral Officer

Rod Owens Michael Holder

Special Projects JCU Social Work Student

Referral Officer Referral Officer Referral Officer Referral Officer Referral Officer Referral Officer/Innisfail Referral Officer/ Innisfail Referral Officer/Innisfail Referral Officer/Innisfail Special Projects

Jean Skennar Cindy Rogers Christine Goodwill Loani Burns/RO Charise Nosworthy Judy Willoughby Sylvia Delfavero

Data Entry Assistant Follow Up Assistant Membership Assistant Receptionist Receptionist Receptionist Receptionist

Nellie Nucifora Kaye Hearity Nick Williams

Receptionist Follow Up Assistant Special Projects

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MEMBERSHIP As of the 30th June 2012 ACT for Kids Alzheimer’s Australia FNQ Annabel Daunt Watney (Board Member) Annette Sheppard (Board Member) ARC Disability Services Australian Conservation Foundation Australian Red Cross - Area Office Blue Care Cairns & District Chinese Assoc Inc. (CADCAI) Cairns Agricultural Pastoral & Mining Association Cairns Blues Festival Inc. Cairns Far North Environment Centre (CAFNEC) Cairns Meals On Wheels Inc. Cairns Regional Council Carers Queensland Inc. Centacare Cairns Centacare Migrant Services Community Foods Cooperative Ltd Community Services Tablelands Inc. Community Support Centre Innisfail Conservation Volunteers Australia David Lawson (Board Member) Defence Community and Recreation Centre Direct Employment Services Djarragun College Dominic De Vries (Board Member) Doug Foster (Board Member) Douglas Shire Community Services Assoc Inc. Dr Edward Koch Foundation Inc. Ellen Barnes Endeavour Foundation FNQ Hospital Foundation FNQ Volunteers Inc. Friends of the Botanic Gardens Cairns Inc. Frog Decline Reversal Project Inc. Guide Dogs Queensland Hambledon House Community Centre

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Holy Spirit Care Services Indigenous Community Volunteers Judith Bowman (Board Member) Kuranda Conservation Community Nursery Inc. Kuranda Enviro Care Inc. Kuranda Neighbourhood Centre Leukaemia Foundation of Queensland Lisa McGowan (Board Member) Living Waters Apostolic Ministries Management Assoc Inc. Lifeline Cairns Region Lorraine Smith (Board Member) Mareeba Information and Support Centre Marlin Coast Meals on Wheels Inc. Marlin Coast Neighbourhood Centre Melissa Sinopoli (Board Member) Mission Australia Northern Support Services PCYC - Innisfail Playgroup Association of Queensland Port Douglas Community Services Network Inc. Protect All Children Today (P.A.C.T) Redlynch State College RSL Farnorha Salvation Army - Head Office St John's Community Care Ltd St Margaret's Anglican Church St Vincent De Paul - Area Office STEPS Group Australia Tableland Folk Festival Association Inc. The Historical Society-Cairns Nth Qld Inc. The Pyjama Foundation The Wilderness Society (Qld) Inc. (TWS) TTNQ - Cairns & Tropical North Visitor Information Centre Tully Support Centre Inc. Uniting Care Community Vision Australia Warrina Innisfail

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Branches As of the 30th June 2012 Australian Red Cross - Raintrees Australian Red Cross – Trinity Beach Australian Red Cross – Grove Street Australian Red Cross - Blood Service Blue Care Respite Centre - Parramatta Park Cairns Regional Council - Community Centre Endeavour Foundation Recycled Clothing Gordonvale Endeavour Foundation Recycled Clothing - Woree Endeavour Foundation Recycled Clothing - Sheridan St Endeavour Foundation Industries - Portsmith Endeavour Foundation Industries - Mareeba Endeavour Foundation Industries - Manunda Lifeline - Anderson Street Store Lifeline - Bunda Street Store Lifeline - Edmonton Store Lifeline - Gordonvale Store Lifeline - Innisfail Store

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Lifeline - Mulgrave Road Store Salvation Army - Bentley Park Salvation Army - Brinsmead Salvation Army - Smithfield Salvation Army – Cairns North St John's Community Care Ltd – Gordonvale 2 St Vincent De Paul - Grafton Street St Vincent De Paul - Cooktown St Vincent De Paul - Cairns Depot St Vincent De Paul - Innisfail St Vincent De Paul – Grafton St St Vincent De Paul - Manunda St Vincent De Paul - Stratford St Vincent De Paul - Trinity Beach St Vincent De Paul - Tully TTNQ – Cairns Airport

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PRESIDENT’S REPORT The past year has been one of great frustration and enormous challenges for FNQ Volunteers Inc. The first few paragraphs of our last Annual President’s Report were prophetic of events that have transpired over the past twelve months – to quote: “The past year has been a challenging one on many fronts for the volunteer sector. As a result funding has been a major issue with Government and corporate financial support being heavily affected by the bigger global economic picture, and its effects on the bottom line. As we know, only too well, our fortunes are very closely linked to the ability of these sectors to respond to community need. As volunteer organisations we are focussed upon meeting the needs of our respective client bases, and we have to manage our resources in order to maximise benefits to our clients and to meet the standards set by our funding bodies. This is no small order, particularly when funding goalposts are shifted to reflect changing Government policies and programming. Most of us have been affected by these uncertainties and the need to build resilience into our organisations to be able to survive in a very competitive funding environment.” Little did we know, as we entered the 2011 - 12 organisational year, that the changing fortunes of Government would have such profound and far reaching effects for our organisation and the sector generally. In real terms FNQ Volunteers Inc. lost its operational capacity by 50% and scaled back its operations to only service the requirements of its Volunteer Management Program (VMP) funding from the Federal Government. This operational constriction resulted in a number of necessary Board decisions to enable the organisation to survive into 2013. These restructuring measures include: The CEO position was made redundant, and a part time Service Co-ordinator position created. The premises were downsized to a smaller office in Virginia House. Office hours were reduced to 4 days per week. Tight fiscal controls were implemented to ensure a positive cash flow for the remainder of the financial year. These measures have created stress, uncertainty and frustration for our volunteer office staff, and it is due to their dedication and unstinting loyalty that we are surviving as a viable organisation. Without their input, unbelievably positive work ethic, resilience, and sheer determination to make things happen, we would not survive. Our volunteers are a truly unique group of people, who have come together from all walks of life, to form a formidable team in the face of this adversity - they are truly ordinary, everyday people doing extraordinary things - I think this makes them extraordinary people! It is in times such as these, that the strength of an organisation is exposed, as well as its weaknesses. Our biggest strength is our volunteers. Thank you all on behalf of the Board, you will never know how much we appreciate your efforts, neither can we find the words to express it. So simply – may we say – Thank You All. th

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Our CEO Ellen Barnes has retired to embark on a new journey, to follow the gypsy lifestyle and travel wherever adventure beckons. We have appreciated her unstinting dedication, and her professional and caring approach to ensuring that FNQ Volunteers delivered an excellent service to our membership. The foundations she put in place will ensure that we go forward with confidence that we can survive in these uncertain times. Thanks must also be given to Glenice Shepheard who has also moved on to another position, and who was our office mainstay for a number of years. We welcome Ruth Heather as our new Service Co-ordinator. Ruth has a wealth of experience in the not for profit sector, and comes to our organisation with the background and skills necessary for us to move into the next phase of our growth and development. Indeed, much of her working life has been spent trouble shooting and revitalising organisations (albeit much larger than ours). Ruth’s particular strength is in strategic planning and implementation, skills we really need at this time. In a year of gloom there have been many sunny days and the organisation has performed well in the face of challenging times. Some of our highlights have been: National Volunteers Week – Recognising the achievements of our volunteers and the wonderful work they do in our community. As usual it was a very difficult task to single out one person for the Volunteer of the Year Award considering the range and depth of service given by so many individuals. This year the award went to Janina Marshall, who has put in the extra yards with Centrecare Migrant Services, supporting Bhutanese refugees to settle into their new environment and to learn English language skills. Many thanks to Westpac Banking for their continued involvement with FNQ Volunteers and National Volunteer Week. This partnership has been most successful and is a tribute to how the corporate and community sectors can work together to achieve our social objectives. The completion of State Government (DEEDI) funded projects. The auspicing of Song Connection. Meeting with, and interviewing of potential new volunteers, and their placement with our many member organisations. My sincere thanks to our board – Rev. Doug Foster (Vice President); Lisa McGovern (Secretary); Dominic De Vries (Treasurer); Lorraine Smith (Assistant Secretary); Judith Bowman; Annabel DauntWatney. Together we have faced challenging times, we have confronted many issues, and we have made decisions that will enable us to move forward into 2013. Our tough times are not over, and it is a tribute to you all that you have stuck with the job, even when there seemed to be no light at the end of the tunnel. Thank you all for the extra time and effort over the past six months. Sadly Lorraine has informed us that she is retiring (again) from the Board to devote more time to her other passion, all things botanical. We thank Lorraine for her long term commitment to FNQ Volunteers and wish her well in her many and varied interests. As we move into the brave new world of community volunteering circa 2013 and beyond, we are planning for February to be a month of Strategic Planning exercises, that will involve our member organisations, our volunteers and the Board. This will enable us to develop new strategies to deal with the changing funding environment, legislative imperatives, and how best to meet the needs of our

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membership. We would welcome your input into this process and will let you know more about this initiative early in the New Year. As our 2011 – 12 year closes, we can look back with a sense of relief, that we have survived extreme tests of our resolve to meet the demands of changing times. As we move forward into the 2012 – 13 year it is with a sense of trepidation and anticipation of the unknown, and also a certain excitement about how we can develop new ways of working, and becoming more resourceful in how we manage our organisation. Thank you to our member organisations, we know you are all struggling under the weight of recent changes, and like ourselves are exploring what you can do to survive in challenging times. Together we can support each other, and develop new approaches to how we do business. Through collaboration, co-operation and co-ordination we can grow as a sector and survive beyond our current situation. You are the backbone, the muscles and motivating force for social cohesion and responsiveness – together we can make a difference.

Annette Sheppard President

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CHIEF EXECUTIVE OFFICER’S REPORT I am pleased to present this, my final Annual Report. After having worked in the community services sector for 40 years, the last six years with FNQ Volunteers, I feel it is time to enjoy a new stage of my life, ‘retirement’. This Annual report provides an account of FNQ Volunteers performance and outcomes of the past 12 months. During this period the organisation has again strived to make a significant contribution to our vision of ‘Creating Connected Communities...connecting people with people and people to place.’ In the 2011-2012 year our priorities were to: Continue to develop relationships to promote volunteering Continue to build strategic partnerships to ensure financial sustainability Enhance our training programme Enhance our IT resources to provide online services Enhance the volunteer referral service to meet the needs of volunteers and members. Through the facilitation of our volunteer referral service and a range of community development programmes we; Provided volunteering assistance and information to individuals and the FNQ community through our Volunteer Referral Service in Cairns and Innisfail; Promoted volunteering within the FNQ community via Job Expo’s, TAFE Career Days, Job Services Australia and Centrelink forums, Extreme Volunteering Roadshows in Cooktown, Training and The VConnect newsletter; Facilitated training for volunteers and volunteer managers; Provide volunteering opportunities for people at risk of social exclusion; Collaborated with local and state governments to develop and deliver accessible volunteering support services; Networked and collaborated with the Qld Volunteer Resource Centre (VRC) Network to raise and discuss issues that impact on the role of VRC’s; Facilitated the Work for the Dole and Skilling Queenslanders for Work projects to assist individuals to enhance their employment outcomes by volunteering to gain work experience and industry skills; Facilitated Blueprint for the Bush projects to build the capacity of communities to involve and manage volunteers and resources of the organisations through skill development workshops. The last few months have seen the organisation make some difficult decisions to minimise the long term impact of funding cuts implemented by the new Queensland Government. While it is very disappointing to leave at a time of funding uncertainty for the community sector, it is however an opportunity to look at ways in which the sector can work together more collaboratively. I would like to express my appreciation to our members, as well as our many community partners for continuing to support FNQ Volunteers. Your support is an essential element to ensure the sustainability of volunteering and the role of the organisation in the region.

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While the loss of valued staff members has been the direct result of funding cuts, it is our fantastic volunteers, who without exception have day after day maintained their commitment and contribution to FNQ Volunteers. I extend my heartfelt thanks for your personal and professional support and wish you all the very best for the future. Finally, I extend my appreciation to the Board for their support. In this the organisations 10 year anniversary, your visionary and strategic guidance for the future is crucial if FNQ Volunteers is to continue its mission, ‘to develop and strengthen volunteering in Far North Queensland for the mutual benefit of the individual and the community’.

Ellen Barnes Chief Executive Officer

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HIGHLIGHTS 2011 - 2012 During National Volunteer Week in May this year we also recognised the contribution of volunteers at our annual Volunteer of the Year event sponsored by our community partner, Westpac.

In collaboration with Cook Shire Council and the Department of Community Services participated in the Extreme Volunteering Roadshow Cooktown.

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Facilitated workshops in Cooktown for the Blueprint for the Bush Community Leadership and Communities 4Action projects.

Facilitated a Work Experience Project in Innisfail, Our Places..Our Spaces in collaboration with ITEC Employment.

Facilitated the Volunteer Coordinator and Managers Network Meetings

Facilitated the Connecting Community Voices project to create opportunities to bring community voices together to share their stories and record conversations of community resilience following cyclone Yasi.

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VOLUNTEER MANAGEMENT PROGRAM FNQ Volunteers Inc. has delivered the Volunteer Management Program (VMP) and met all requirements and outputs of the funding. Project Name: Funder: Status: Grant: Start date: Finish date:

Volunteer Management Program (VMP) Australian Government Current $103733 01/07/2011 Ongoing

Programme Aims

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Volunteer Management Program Outcomes

Number of People Assisted Towards Volunteering 1st July 2010 - 30th June 2011

70%

Face to Face 674 Other/ Expos etc 162 Phone/Email Support 2374

5%

Web- based Support 172

20%

Total Individuals Assisted 3382

5%

Training - Volunteers & Volunteer Managers 1st July 2010 - 30th June 2011

72%

Volunteers attended training 369

28%

Managers attended training 143

■Total Volunteers / Managers 512

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Specific Groups Assisted Towards Volunteering 1st July 2010 - 30th June 2011

CALD 160 Indigenous 85

52% 14%

Disability 88 Referred by JSA Provider 429

22%

Referred by Centrelink 23

9%

3%

Total Individuals Assisted 785

Total Organisations & Agencies Assisted 1st July 2010 - 30th June 2011

13%

Member Organisations Other Organisations & Agencies

87%

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■ Total Organisations Assisted 928

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COMMUNITY DEVELOPMENT PROJECTS FNQ Volunteers Inc.’s community development projects are aligned to our community development framework and aimed at enhancing the organisations financial capacity to deliver the core activities of the Volunteer Management Programme (VMP). Projects also focus on developing pathways for community participation through volunteering by providing opportunities for individuals to undertake work experience to enhance their employment goals. Our community development projects provide opportunities to promote the benefits of volunteering and raise the profile of the organisation as the lead agency for volunteering in the Far North Queensland region. All project budgets include volunteer expenses to ensure reimbursement of volunteer costs when undertaken by a volunteer on behalf of the organisation.

Funded through the Qld Government and Carins Regional Council. Song Connection – a choir for disadvantaged or homeless youth

Funded thorugh the Queensland Government , Blueprint for Bush. Cassowary Coast Connected Communities – to establish a volunteer referral service in Innisfail staffed with volunteers

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Skilling Queenslanders for Work - Funded by the Qld Government . 'Experience Counts..re-invest in your future’ aimed at jobseekers over 45 to gain work experience through volunteering

Community Development Projects

Connecting Community Voices. Funded by the Queensland and Australian Government. To create opportunities to bring community voices together to share their stories and record conversations of community resilience following cyclone Yasi.

Funded through ITEC Employment .Work Experience Projects for job seekers to participate in community projects to enhance their employability skills

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TREASURER’S REPORT

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Statement by Members of the Committee

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FNQ VOLUNTEERS INC.

AUDITORS REPORT FOR THE YEAR ENDED JUNE 30 2012

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AUDITORS REPORT

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