TELL-IT SALARY SURVEY 2015 ICT & TELECOM SECTOR

In exclusive cooperation with

FOR FURTHER INFORMATION, CONTACT US AT +32 9 242 54 44 be.hudson.com

KNOWLEDGE PARTNER IN REMUNERATION Hudson is the absolute market leader in Belgium regarding salary surveys and organizes several market analyses of a general or more specific nature each year. Many organizations rely on Hudson to obtain sector-specific salary information or job-specific remuneration surveys. This 16th edition of the Tell-IT Salary Survey provides you with the ideal tool containing the most representative, reliable and up-to-date information and trends regarding all aspects of remuneration within the Belgian ICT & Telecom sector.

Main characteristics   

121 reference jobs within 22 job families Job matching based on reference jobs and technical specialization Intensive quality checks and data analysis

New this year   

New jobs (Technical Designer, Legacy/Migration Developer, Cloud Architect, Cloud Engineer, Mobile Application Consultant, Big Data Analyst, Facility Engineer, Support Engineer and Support Technician) Differentiation within the jobs, levels -,=,+ and whether the job is external (consultancy) or internal Elaborated technologies

Reporting    

Editor© software tool in which you can create the specific data sample you need: job or job weight Trends in the evolution of the salary package between 2014 & 2015 Qualitative Report on Flexible Remuneration/Benefits (Additional Labor time, Multimedia, Formal Gifts & New Age Benefits) Report on Starters’ policy & Starters’ salary

The Tell-IT Salary Survey results are based on a sample of the most prominent ICT organizations within the fields of ICT Services & Solutions, Hardware Manufacturers and Telecom. Following 45 companies participated in the edition of 2014: ICT Services & Solutions (37):              

ACA-IT Accenture Adam Software AE Arseus Corilus Belgocontrol Brainbridge Cegeka Centix Clear2Pay Combell Credoc Deloitte Consulting Edan Business Solutions

             

Egemin Elmos Energy ICT First GET Getronics Human Interface Group INNO.com Kyocera Mita Belgium Norriq NRB Océ Ogone Ordina

        

Platinum PWC RealDolmen Smals Sofico Syntigo Tech Data BTR Services Unisys

Telecom (5):  A.S.T.R.I.D  Belgacom  Mobile Vikings  Newtec  Telenet Hardware Manufacturers (3):  On Semiconductors  Televic nv  Thomson Reuters

ACCURATE JOB MATCHING 121 reference jobs within 22 job families: 1. General ICT  ICT Director  ICT Manager  Program/Portfolio Manager  Project Manager  Project Leader  Resource Manager  Service Manager 2. Development  ICT Architect  Technical Designer  ICT Business Consultant  ICT Business Process Consultant  ICT Business Analyst  Functional Analyst  Analyst Programmer  Programmer  Application Architect  Legacy/Migration Developer  Cloud Architect  Cloud Engineer  Mobile Application Consultant  SAP Specialist  Technical Consultant 3. Research & Development  Hardware Applications Development Engineer  Hardware Product Development Engineer  ICT Hardware Development Engineer  Software Architecture Engineer  Software Development Engineer  Research Engineer  Test Engineer 4. Quality Assurance  Quality Assurance Manager  Quality Assurance Engineer  Validation Engineer 5. System/Network Administration  Network Manager  System Architect  System Engineer  System Administrator 6. Telecom  Operations Manager  Operations Engineer  Telecom Engineer 7. Security  Security Specialist  Security Engineer 8. Business Intelligence  Big Data Analyst  Data Analyst  Database Specialist  Database Administrator  Data Warehousing Specialist

9. Operations Support 17. Logistics and Procurement  Operations Support Manager  Logistics Manager  Web Master  Purchasing Manager  Helpdesk & PC Support  Purchaser  ICT Operator  Purchasing Employee 10. Customer Service Support  Warehouse Manager  Customer Service Manager  Warehouseman  Customer Service Team Leader  Warehouse Employee  Customer Service Employee 18. Human Resources 11. Technical Service Support  Human Resources Manager  Technical Service Manager  Human Resources Officer  Technical Service Team Leader  Personnel Administration Manager  Technical Service Engineer  Personnel Department Employee 12. Training and Documentation  Personnel Department Employee  Technical Trainer  Manager R&S/T&D/C&B  Technical Writer  Recruitment & Selection Specialist 13. E-Business  Training & Development Specialist  Web Specialist  Compensation & Benefits Specialist  Social Media Specialist  Payroll Specialist 14. Data Center 19. Finance  Facility Engineer  Accounting & Finance Manager  Support Engineer  Accountant  Support Technician  Accountant Assistant 15. General Direction  Accounting Employee  Business Unit Manager  Controller 16. Sales & Marketing  Financial Analyst  Sales Manager  Credit Controller  Key Account Manager  Auditor  Account Manager  Tax Specialist  Sales Engineer 20. Legal  Representative  Company Lawyer  Telesales Manager  Regulatory Affairs Specialist  Telesalesman 21. Facility  Sales Admin./Order Processing  Facilities Manager Manager  Facilities Assistant  Sales Admin./Order Processing  Safety Specialist Assistant 22. Administration  Sales Admin./Order Processing  Office Manager Employee  Executive Secretary  Marketing Manager  Secretary  Marketing Specialist  Administrative Employee  Marketing Employee  Receptionist/Telephonist  Business Development Manager  Marketing Analysis/Research Specialist  Product Development Manager  Product Development Specialist  PR & Communication Manager  Specialist PR & Communication  Bid/Contracts & Negotiations Manager  Bid/Contracts & Negotiations Specialist  Pre-Sales Technical Support

QUESTIONNAIRES QUANTITATIVE QUESTIONNAIRE The first step in job matching for the quantitative questionnaire is using the Job Matching Guide. For each job, you work out with which reference job corresponds best with your internal job based on the content of the jobs and not on the basis of the jobholder. A convenient guide for matching jobs is to bear in mind the following 4 questions:  What is the goal of the job?  What are the most important result areas (tasks, responsibilities, etc.)?  What is the (hierarchical or functional) positioning of the job within the organization?  Which training/experience/competencies are required for the job? The second step in the matching process is to link each job with the appropriate level of complexity. In order to be able to apply the necessary differentiation, each reference job has been divided into three levels: the job description “=” is the standard profile, the description “+” is the job differentiated towards a heavier profile, the description “-“ towards a slightly lighter profile. This differentiation is made ascertained from a number of discriminating factors that have an impact on the weight of a job within an organization. These factors are related to the impact of the job on the organization, the autonomy of the jobholder, the technical expertise that is required to be able to execute the job and the context in which the job is active. The third step in the matching is to indicate whether the job is executed internally (within the company) or externally in client organizations. This is particularly the case for the consultancy jobs. For example, a business consultant can be internal and external to the company, but the result areas for both jobs are the same. When referring to clients or customers in the job description, this can refer to internal or external clients or customers. To maximize the completeness of the dataset, please clearly indicate on the survey form whether the job is internal or external. This can be done by completing the correct column. The final step in the matching process relates to the technology used. Especially within the ICT sector, differentiation is often made based on the most frequent used types of technologies. Please indicate per job (if applicable) the most frequently used technology from the list below. Further instructions on how to match your jobs can be found in the introduction of the Job Matching Guide. At Hudson, we strive to obtain the most accurate data results. Therefore, we have developed a unique and accurate job matching in order to guarantee an optimal quality of our survey results. This also means that, during the job matching process, we stay in close contact with our participants to ensure the jobs are matched correctly. Should you have any further questions regarding the job matching, please note that our experts are always available to help—don’t hesitate to contact us!

QUALITATIVE QUESTIONNAIRE The qualitative questionnaire first of all assesses the starters’ policy. It specifically enquires on the presence of a separate starters’ policy in the organization and its key features (the level of basic salary and the presence of other salary components). It also enquires on the benefits package as well as flexible remuneration (cafeteria plan). It investigates whether there is flexible remuneration for different types of employees, its composition as well as the prevalence of different types of benefits like compensation of overtime, the presence of multimedia, formal gifts (in case of birth, wedding) and the presence of new age benefits. This year, the questionnaire is available online and can be accessed by clicking this link.

ACCURATE JOB MATCHING TECHNOLOGIES For some job holders within a specific job, it can be relevant to indicate their specialization in technology. We have made it possible to take technology specialization into account when creating specific development related profiles. Technology

Example

Technology

1

ERP-Systems

SAP Oracle People Soft ...

2 3

Object-oriented development platforms

JAVA .Net C#

4

Conventional computer languages

C C++ Visual Basic Visual FoxPro Delphi ...

5

Mainframe

AS 400 Cobol …

Web programming

Javascript Ruby on rails Python ASP PHP NODEJS HTML 5 CSS

7

Content management systems

Drupal Joomla Wordpress Sharepoint

8

Source versioning systems

GIT SVN Team foundation server

6

THE SURVEY PROCESS MARCH 1. Preparation of the survey

OCTOBER 7. Gathering feedback on the survey

MID APRIL 2. Startup of the survey

17th SEPTEMBER 6. Reporting survey results

APRIL – END OF MAY 3. Data collection

JUNE – SEPTEMBER 5. Data analysis

END OF JUNE 4. Reporting Starters’ results

1. PREPARATION OF THE SURVEY

The purpose of the study is finalized, taking into account the comments and remarks of participating companies on the survey’s previous edition. The reward elements are defined and the reference jobs are determined.

2. STARTUP OF THE SURVEY

The brochure is made up and the various ICT companies are contacted and invited to participate in this study.

3. DATA COLLECTION

The survey questionnaires are compiled and sent out. The data on the reward policies and remuneration packages of the participating ICT companies will be examined and validated. This phase is carried out very intensively.

4. REPORTING STARTERS RESULTS

The survey results regarding the starters are reported in a hard copy report to the participants who provided us with their salary information and their order form before the 10th of June 2015.

5. DATA ANALYSIS

The data are statistically analyzed, making use of Hudson’s own developed methodology and tools, which guarantee the high quality, representativeness and complete confidentiality of the reported results.

6. REPORTING SURVEY RESULTS

The survey results are reported by means of a presentation to all participants and by handing out a hard copy report, including the Editor© software.

7. GATHERING FEEDBACK

Finally, participants are kindly requested to formulate any suggestions for improving the survey. This feedback is gathered and is of great value for our next year’s edition.

THE MOST EFFICIENT TOOLS The Hudson Tell-IT Salary Survey report comes with a set of user-friendly, reliable and efficient survey tools.

STANDARD PACKAGE 1. EDITOR© This standard software package provides you with all functionalities in order to create the specific data samples and benchmark reports you need for your organization: PARAMETERS Company typology Technology expertise Age Diploma Job Job Level

REWARD COMPONENTS Fixed Remuneration Variable Pay (Bonus, Commission, etc.) Target Total Cash Total Cash (Fixed + Variable) Total Compensation (Fixed + Variable + Value of extralegal advantages)

Benefits: Representation Allowance Company Car Meal vouchers Insurance

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Combine different parameters (reference job(s), technologies, etc.) in order to compose the samples of your choice.

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Consult all reward components for the sample you selected age-dependently & age-independently.

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Manage your own employee reward data and benchmark your own employees.

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Combine reference jobs, adding weights to the selected jobs.

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Make use of the graphical capabilities of Editor© to compare 2 or more samples, view the position of your employees in relation to the underlying sample.

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Create audit reports of your customized benchmarks.

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All reference jobs have been evaluated according to the 5+1 Compas® job evaluation system of Hudson. This allows you to consult the market data on the basis of job weight or classification.

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The Management Summary Report Creator (MSRC) is a software module which offers the possibility to create distinct summary reports of the overall positioning of a selection of your employees for the purpose of reporting to the management. This advanced reporting tool gives an answer to questions such as:

  

‘How are all my IT specialists positioned towards the market?’ ‘How is my entire organization positioned towards the market?’ ‘How is a specific job family positioned towards the market?’

THE MOST EFFICIENT TOOLS 2. COMP-RATIO REPORT The comp-ratio report provides detailed information on the positioning of your own employees within the reference market. This report will be provided as an Excel file. COMP RATIO REPORT - AGE DEPENDENT

ID

Age

6 7 11 18 22 31 39 53 60 77 80 82

44 43 39 37 38 38 39 39 41 36 42 47

Reference Function & Com petency Profile

OWN

MARKET

C/R

OWN

MARKET

C/R

OWN

MARKET

C/R

OWN

MARKET

C/R

IT.15.I4 IT.15.I4 IT.15.I5 IT.15.I5 IT.14.P2 IT.15.I5 IT.15.I4 IT.15.I5 IT.66.I5 IT.15.I4 FI.06.I4 IT.15.I4

4.611 5.076 5.106 4.536 4.839 4.958 4.843 5.329 4.830 4.040 3.737 4.827

4.857 4.786 5.279 5.047 5.480 5.163 4.460 5.279 5.525 4.194 3.756 5.062

95% 106% 97% 90% 88% 96% 109% 101% 87% 96% 100% 95%

4.905 5.369 5.400 4.830 5.133 5.252 5.136 5.622 5.124 4.334 4.031 5.121

5.113 5.035 5.696 5.449 6.180 5.573 4.683 5.696 6.080 4.406 5.330

96% 107% 95% 89% 83% 94% 110% 99% 84% 98% 96%

4.846 5.369 5.372 4.830 5.133 5.097 5.136 5.608 5.124 4.334 4.031 5.117

5.141 5.068 5.600 5.362 6.119 5.481 4.723 5.600 6.223 4.434 5.340

94% 106% 96% 90% 84% 93% 109% 100% 82% 98% 96%

6.029 7.190 7.462 6.091 7.020 6.623 6.997 7.494 6.347 5.480 5.856 6.671

6.503 6.426 7.099 6.919 8.198 7.009 6.084 7.099 8.010 5.796 4.986 6.712

93% 112% 105% 88% 86% 94% 115% 106% 79% 95% 117% 99%

BASE SALARY

TARGET TOTAL CASH

TOTAL CASH

TOTAL COMPENSATION

3. POLICIES & PRACTICES REPORT Gives you an overview of the actual company policies concerning a numerous number of topics:

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Salary progression, budgets & forecasts, trends in remuneration

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Variable pay, including long term incentives (LTI)

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Company cars/car allowances and mobility budget

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Benefits

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Starters’ policy & Starters’ Salary

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Flexible remuneration

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Other benefits (Additional Labour time, Multimedia, Formal Gifts, New Age Benefits)

4. ADDITIONAL DONGLE To use the Editor© software on more than one computer at the same time, an additional dongle is recommended.

Important Dates in 2015   

Reference Date: April, 1th 2015 Deadline for Salary Information: June, 10th 2015 Survey results available as from September, 17th 2015

HUDSON TELL-IT SALARY SURVEY 2015

ORDER FORM The results of the Tell-IT Salary Survey are exclusively available for participating companies. We offer the standard report package at three different prices, according to the size of the organization (number of FTEs). Apart from the standard package, some optional report modules are available.

 I

confirm my participation the results of this study.

in

the

Tell-IT

2015

Salary

Survey

and

wish

to

purchase

Type of participating company Please indicate the product of your choice: STANDARD PACKAGE

-

Software tool Editor© Analyses & trends of the remuneration policies & practices Individual comp-ratio report Remuneration for Starters (June)

SMALL

MEDIUM

LARGE

(250 FTEs)

Update*

 € 3.350

 € 3.850

 € 4.350

New

 € 4.100

 € 4.600

 € 5.150

OPTIONAL ADD-ON  € 475

- Additional Editor© dongle ADDITIONAL PACKAGE **

 € 2.400

Generic Salary Survey 2014

INVOICING INFORMATION Company: .................................................................................................................................................................................... First name: ............................................................. Name: ........................................................................................................ Title: ............................................................................................................................................................................................ Street & n°: ................................................................................................................................................................................. Postal code: ..................................................... City: .................................................................................................................. Tel.:........................................ Fax: ......................................... Company stamp, signature & date: E-mail: ......................................................................... VAT n°: .................................................................................................. DELIVERY INFORMATION First name: ........................................................ Name: ............................................................................................................. Street & n°: .................................................................................. Postal code & City: ............................................................... By signing this order form, we commit ourselves to use the information delivered in the products mentioned above exclusively for internal purposes. The data concerned cannot be used, by any means, in light of consultancy projects. For more information concerning this survey, contact: Hudson | Moutstraat 56 | 9000 Gent Tel.: +32 (0)9 242 54 44 | Fax: +32 (0)9 242 54 54 e-mail: [email protected] | BTW BE 0459 165 435

* Update price: in case of purchase in edition 2014 ** Offer only applicable in case of participation and purchasing of the Tell-IT Survey The license is valid during a period of two years and expires on December 31st 2016.