Key Benefits Customer Relationship Management system (CRM) to keep tabs on all communication with your clients Shared Outlook style appointment diary Quotation production & management enabling your sales force to keep track of opportunities Enterprise Resource Management (ERM) through the job resource allocation keeping track of vehicles, crew and materials Storage management & automated invoicing PDF files of quotes, jobs and invoices can be emailed automatically to your clients Sophisticated Management Information System (MIS) provides detailed analysis for all aspects of your business Paper-free purchase order processing and cost allocation Expandable system modules available to meet the needs of your particular company • International Movers Module • Commercial Movers Module • Crate Hire Module • Trade Storage Module • MoveMan Live service

To compete effectively in business today you have to react quickly to your customer’s needs. We have developed MoveMan Pro with the speed and ease of use to empower your staff with the toolset to meet these needs. MoveMan Pro provides the administration tools required to run your business from the initial sales call or web enquiry through to invoicing and beyond. MoveMan Pro is developed on a Microsoft platform and integrates with the Microsoft Office suite. This provides a consistent and easy to use interface that users are immediately familiar with. When booking a new survey the user can view the appointment diary to find out which surveyor is closest to that address and when there is availability. When a suitable time is arranged an automated email or SMS confirmation can be sent to the customer and surveyor to confirm the booking. A quote can be quickly raised using the various user defined templates and then printed or emailed directly to the client formatted with your company’s letterhead along with your terms and conditions in PDF format. Our quotations allow for any number of additional services and if required can be shown in different currencies.

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Manage your quotations quickly and easily with the quote list, ensuring that you never miss a sales opportunity. Easily see an overview of the current success rates and available revenue with estimated future revenues.

The unique drag-and-drop resource allocation system in MoveMan Pro makes managing vehicles and staff an easy task even over multiple sites. The system helps you maintain employee and vehicle records and you can easily review the vehicle and employee use.

One of the great features of MoveMan Pro, that will save you lots of time, is our storage system. For each storage record, containers can be allocated based on their availability then invoiced when they are due, without having to keep track of due dates, client names and storage rates. The system does this all for you, just set up the time period that you want to bill for and MoveMan Pro takes it from there. MoveMan Pro includes data capture for the Management Information System which provides detailed analysis of information such as the source of enquiry and success rates. Key information is also available like the success probabliilty for a new quotation as it is created, provide key data to assist with the pricing. Having Sage Developer status enables client details, invoices and payments to be sent directly to Sage. MoveMan Pro can also link to other accounting systems.

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Key Benefits Client rate system to specify the rates a client should be charged for specific types of resources Automated quotation production so users just enter the required resources and the charges are calculated from the rates for the specified client Automated invoice production from jobs based on client rates

With the Commercial Movers Module for MoveMan Pro each client can have specific rates entered for each type of vehicle and employee. For the employee rates the ability to enter different rates based upon a weekday, evening, Friday, Saturday or Sunday shift is available. The facility is also available to enter a standard set of rates that apply company wide and assign these to all clients whilst still having the ability to enter specific rates for particular clients or contracts where necessary. By using the rate information at the quote stage, it is possible to enter the required resources on the quotation and thereby automatically detail the charge based on these rates and the allocated resources. The ability to inform the client of the charges at different levels of detail is available; full information with rate per hour, total per resource type, total per day or total per project. Once a job is completed the rates can be used to charge the client for the actual time. This again uses the rates set for the client and an option on the level of detail provided on the invoice can be altered depending upon the client’s needs.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

An essential part of crate hire is the ability to control and easily invoice for extended crate hire. The crate hire module provides an easy way to manage crate hire contracts.

Key Benefits Management of crate hire for multiple types of crates Record the crate hire contract number from the crate hire company on each contract and note the delivery or collection number on each movement Provide any number of days free or included hire from 1 day to 4 weeks If required a minimum of 1 weeks charge can be levied on the crate hire contract Automated invoice production from crate hire records charging up to specified date for any extended crate hire Detailed information on the crate hire calculation is included on the invoice

Rates can be set for an unlimited number of crate types and altered for each specific contract as required. Standard collection and delivery charges can be set on a per contract basis. Movements made by the user can specify the period of free hire (if any). Additionally if there will always be a minimum charge of 1 week applied to a contract then this can be specified. Every movement can be emailed to the client as a confirmation when it is entered. When a movement is made the system calculates if it is still within the free hire period, in which case no charge will be made, else the correct charge will automatically be calculated. From the crate hire list it is easy to see the total number of items currently on hire for each contract. Additional reporting shows the number of each type of crate on

Invoicing per client or per contract depending upon the client’s needs

hire and the total number of each type that are on hire to all clients. A report can

Emailing crate summary by client or by contract keeps the client informed of their current crate use

keep the client informed of their current

also be emailed directly to the client or contract detailing the items currently on hire and all of the movements since the last invoice was sent providing any easy way to crate hire use. Invoicing all crate hire clients at the end of the month or accounting period is just a matter of selecting the date to which they should be invoiced up until, waiting a few seconds whilst the system calculates the extended crate hire charge for each contract and finally printing off the invoices.

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Key Benefits Agent database to record contact details and affiliations Quick and easy trade quotess Shipping documentation including; Waybills, manifests and Airway bills Volumetric conversion calculations IntelliRate system allows you to quote based on destination and origin volume rates

Keeping track of international removals can be a difficult and a highly administration intensive task. The International Movers Module aims to alleviate these problems and provide a one-stop administrative solution that integrates with MoveMan Pro. The agents system facilitates the creation of a database of approved agents that can be used on international removals. The system includes the ability to apply a star rating against each agent and the rates that the agent charges. You can select what group memberships they have and you can send out rate requests by email. Once a job has been added to MoveMan Pro you use the comprehensive shipping area to record the origin, destination, consolidation and shipping agents as well as recording all the necessary shipping vessels, container numbers and airway bill numbers. All this information is in one central place so that any member of staff can answer a client’s enquiry quickly. Another great feature of the International module is the Manifest selector. This allows you the freedom to allocate European and International jobs to

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vehicles for road-trains or shipping containers for deep-sea consolidation based on their volume. When a container is full MoveMan will tell you, but it also lets you allocate for return jobs allowing you to get the most efficient operation out of your vehicles. The manifest selector also displays an icon if the job is currently in storage and is in a position to be shipped.

The International Movers Module provides a quick and simple way to raise and control trade quotes using the new IntelliRate system. All that is needed is to enter a name, select the origin and destination countries, the trade quote is then ready to be created based on your rates for the origin and destination. The trade quote can then be converted to a job and invoice using the normal MoveMan Pro processes. The International Movers Module also provides the rate request system. When new quotes are being created automated rate requests can be emailed to selected agents showing the information on which they need to quote. This can significantly speed up your quotation production process.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

Key Benefits Easy to use ‘tap’ interface Electronic customer signature capture Approved for military moving Automatic volume calculations and conversions allowing you to work in ft³ or m³ Digital image capture for rooms and items Handwriting recognition facility to convert handwriting into text Sales presentation and customer wow factor

MoveMan Mobile turns the challenge of surveying removals into a scientific process allowing you to concentrate on selling your services. It is the only solution of its kind that offers a fully electronic survey to a uniform standard with image capture and electronic signatures from the client and surveyor for a completely paperless survey solution. Appointments synchronised from the MoveMan Pro diary are available on MoveMan Mobile and a new blank survey is raised when you enter the property. MoveMan Mobile’s large format easily allows you to move around the property in any order selecting the rooms as you go. Once you have selected a room, your own personally defined list of commonly found items appears and individual items are added by just taping on the screen, no typing is required. With every item is included the volume, weight, condition and packing materials. New items can be easily added to the survey if they are not already on the comprehensive database. The list of items can easily be modified to reflect your assessments on volumes and materials required for different standards of packing.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

Once the survey is finished the customer signs directly onto the screen to confirm that they are happy with the survey and the signature is stored permanently on the survey. Along side this is the extensive reporting facility allowing you to produce survey reports by room, by condition, by mode or by service. Translated versions of the survey can also be printed. You can also print off a list of just the materials that are required for the crew to take with them on the day. When a unique or priceless item has to be recorded on a survey special consideration has to be taken for any existing damage. For these occasions the MoveMan Mobile software can be used to capture a digital image of the item. Notes can then be handwritten on the image highlighting any damaged areas for example. For access to the property digital images can also be captured so that your crew can have accurate information to hand prior to commencing the relocation. A removal survey is more than just ticking items on a list it is your chance to impress and communicate your services with your potential client. Developed with the surveying system is the presentation functionality allowing you to show your clients any sales images that you want. These can range from pictures of your facilities, presentations on packing methods or even videos of jobs that you have done in the past. MoveMan Mobile is not just a survey system it can also be used to generate quotations or chase up existing quotes whilst the surveyor is on the road. The power of MoveMan Mobile really needs to be seen to be believed so please ask for a demonstration and prepare to be amazed. It will save time, whilst giving you that professional edge.

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Key Benefits Fully Managed Server Available 24 hours a day 7 days a week Access to MoveMan from anywhere in the world Backed up and maintained by EOS Access to the latest MoveMan Pro versions Includes licences for the latest version of Microsoft Office No minimum hardware requirements, runs on Windows 98 / 2000 / XP / Vista, Mac OS X+ and even Windows Mobile from your smart phone

MoveMan.Net is revolutionary in its approach to the provision of removals management software. MoveMan Pro was the first solution to be provided as a Software as a Service (SaaS) on a fully hosted service at a set price per month with no minimum contract length.

Budget your exact monthly costs

What you get with MoveMan.Net is everything that MoveMan Pro has to offer with the added benefits of a managed service. You can have access to all the MoveMan modules from the basic module through to the international and commercial movers modules. You can even run it with MoveMan Mobile. We provide the server, the infrastructure and the expertise; you simply need to connect using a broadband connection from where-ever you are. The internet connections to the server have multiple fail-safe connections. The server is protected by 24 hour security, monitored and backed up daily. There are multiple firewalls and security parameters in place to ensure your data is secure. Included in the monthly fee are all the licences required to run MoveMan Pro, Microsoft Office and support. The only requirements are a PC to run your connection and a broadband connection to the internet. When you request, we can share the screen so we can see what you are looking at therefore making it much easier to answer any questions you may have whilst you learn to operate the system.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

Key Benefits New client enquiries from your web-site are collected automatically into MoveMan Pro Reduce administration time Reduce data entry errors Professional quality control feedback Reduce printing a postage costs as request to client is sent by email and responses collected on-line

Your web-site has a client enquiry or quote request form but how do you receive this information? Do you collect quality control feedback from your clients after the move? The MoveMan Live service automates both of these processes giving you time to concentrate on more important tasks and not data entry and collection.

Improve communication as it is easy for the client to submit on-line

The MoveMan Live service doesn’t

No need re-enter responses to MoveMan

collect this information. To setup your

Quality control responses are automatically included in company analysis within MoveMan

all that is required is a simple change

require you to invest in expensive web-servers and web development to company with the MoveMan Live service to your existing web-site enquiry form (instructions will be provided for you to give to your web designers). Enquiries submitted on-line are collected and added directly into MoveMan without any manual input being required. A confirmation email is sent to you to confirm that a new enquiry has been taken and will be available in MoveMan within 5 minutes. Collecting the quality control feedback for a job is simple, all you need to do in MoveMan is click the ‘Email quality control feedback request’ and a special email is sent to the client with a link for them to provide their feedback online. When the client clicks the link they will be presented with a form with all of the questions that you have setup within your own MoveMan system. The client then just selects the relevant answers, adds any additional comments and clicks on submit. The client’s responses are then collected automatically and entered into the job on MoveMan. A confirmation email is also sent to you to confirm that the client has made a submission. You can also incorporate a panel on your website that provides the average ratings from your clients.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

Key Benefits

Our Partnerships

By partnering with globally recognised companies we have access to the latest development tools and an inside track on future developments

Enhanced Operating Systems Ltd holds the accreditation of being a Sage Developer. This allows MoveMan to link directly into Sage 50 Accounts and exchange data between the two programs. We also

Direct access to resources to assist in technical queries

get access to all the new releases before they are available to the general public so that we can ensure our products are fully compliant with the latest

EOS has submitted systems for testing by some of the partners so you are re-assured that our products exceed the criteria set by these companies to become a partner

versions from Sage before they are released.

Enhanced Operating Systems Ltd attained the Microsoft Certified Partner status in 2002 through the independent testing of the MoveMan Pro

References are checked by some of the partners to verify the quality of our work, once again re-assuring you of our professionalism

software. This gives you the safeguard of knowing that we are experienced in dealing with all the software that you use on a day to day basis and that you can guarantee that our advice comes from a knowledgeable background.

MoveMan has long been used by numerous BAR members and it covers their day to day activities. After a long association with BAR members we became affiliate members in 2006. Our membership helps you see that you are a dealing with someone who interacts with the industry and is committed to its development, support and future.

EOS are also Dell Partners due to the increased involvement in supplying and configuring servers and desktops for existing and new installations of MoveMan. This partnership offers our clients the access to discounts on the costs of Dell hardware. We can also supply equipment for any installation even if you do not have MoveMan.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

Key Benefits

On-line data backup

Secure automated backup

Computer data is the lifeblood of every commercial entity. Every day we all add,

EOS can remotely ensure that your core data is being backed-up correctly No need to change backup tapes and take media off-site Easy restoration of files with upto 3 months history for each file Backup system trusted by PriceWaterhouseCoopers

access, manipulate and use information. Data is behind every transaction, every project, every email, and every query. It is important to ensure that your data is securely backed-up should the worst happen. According to the UK department of Trade and Industry 70% of organisations that experience a serious data loss go out of business within 18 months. Fifty percent of businesses that loose their data go out of business immediately and 90% don’t survive more than two years. Data is automatically transferred in a compressed and a 448-bit encrypted format

All charges subject to VAT at the normal rate

using your internet connection to secure servers in both the UK and Netherlands.

12 month minimum contract payable by standing order

backed up to a CD.

This means you never have to worry about changing tapes or waiting whilst data is

Automated reporting in the backup software means that we can check that your core data is being backed-up correctly. Windows 2000/XP/Vista licence

£ free

Windows server 2000/2003 licence

£ please call

Backup charge for 1st 1GB data

£ 15 per month

Storage for additional data

£ 8 per GB per month

Web-site design and development We have partnered with a web and print designer with a background in a blue chip global corporate to provide a professional design service to the removals industry. The designer’s experience in the corporate environment ensures that printed media and website designs consistently adhere to your corporate branding requirements. We can offer full Content Management Systems (CMS) so that once the site has been setup you can update the content yourselves, provide News and Blogs sections and tweak the search engine keywords. If required Flash animations can also be integrated into the site to provide further interest to visitors.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

Key Benefits Client database with contact history to keep tabs on all correspondence with your clients Image capture for client photos to enhance your security procedures Self-storage licence agreement production with automated rates for unit sizes and map printed to show client how to find the unit Maps showing use of units across different sites with easy colour coding for current occupancy status, bad debts or reserved units Quick access to unit status to view how many units of a specified size are in use, reserved or becoming available Automated invoicing process to generate all self-storage invoices in just a few clicks Links to PTI access control system Direct links to Sage Line 50 with our Sage developer status provides enhanced access to the Sage data

The SelfStorageMan system can be used as an additional module or standalone to the main MoveMan Pro system. It provides all the functionality a self-storage facility requires. The system caters for multiple sites and/or multi-level facilities. At the initial enquiry stage the direct link to postcode software provides an easy way to fill in the client’s address. A photograph of the client can also be recorded for enhanced security. The self-storage licence agreement can be produced automatically from the rates that are recorded for the requested unit size but can be amended specifically for the client. When the licence agreement is produced a map showing the location of the unit is also printed for the client, saving you the time explaining where their unit is located. If applicable an available unit can then be reserved for the client. Once the client is booked in, the facility map is automatically updated so you can see at a glance the colour coded status for each unit. The colour coding indicates if the unit is free, occupied, a bad debt, reserved or becoming available. Moving the mouse cursor over each unit displays the unit size and status clicking on the unit displays the full record for that unit.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

The quick access unit lists gives fast access to review the different sizes of units and drill-down to show how many are occupied, free or reserved. Invoicing is a key element to the self-storage process and this has been made as simple as possible to administer. The invoicing period can be set on each individual self-storage record options available include; weekly, 4 weekly, monthly, quarterly and annually. The system checks if the record requires a new invoice to be produced based on its last invoiced date. All of the required invoices are then compiled detailing to the client the period for which they are being invoiced. Each invoiced self-storage record is updated to reflect the newly created invoice and the invoices can then be batch printed or emailed. SelfStorageMan includes a link to the PTI access control system to automate the process of access, alarm activation and lock-out for bad debts. The Link to Sage Line 50 range provides the sales ledger functionality and the credit limit set within Sage determines the bad debt status on the facility map. Links are available with reduced functionality for MYOB, Access, Pegasus & many others.

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+44(0)845 543 8451 [email protected] www.movemanpro.com

Key Benefits Manage multiple storage accounts and/ or departments for each storage client Manage unlimited storage types e.g. container, pallets and ft2 or m2 Invoices can be produced per client or per department depending upon the individual client’s needs Invoicing is calculated on a per container per day basis for accuracy Access rates can be set per client for movements in and out of store with every action detailed to the client Storage inventories can be kept for each container with reports for stock control Storage inventories can be made available on-line for client access

The Trade Storage Module provides additional functionality over the standard storage package in MoveMan Pro. The module provides the ability to group together storage records for one client. Typically this is used for a trade storage facility where the client is one removal company but the ability to track their individual clients is required. The system is also useful when storing for large corporate companies where the ability to invoice to separate departments or cost centres is required. The module is designed to work with container or pallet numbers but there is the facility to use any description for the items being stored, this can be per item or an area of floor space. All that has to be done is note any changes in the number of items or area and the date this change occurred. The system also varies from the standard storage system in the way that it calculates the invoices. As the system is designed to work with many movements each day, the invoice total is only calculated at the end of the required storage period and is worked out on the maximum number of containers or items in store for each day.

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This provides the most accurate invoicing possible. An added advantage of this process is that until the point of invoicing any number of alterations to the storage record can be made. When using container numbers the ability to record a detailed inventory within that container is provided. The inventory contains information such as the item description, part or barcode number, manufacturer, colour etc… It is also possible to mark individual items as having been removed and produce printed or emailed reports of the updated inventory for the client. We can also provide bespoke web applications to allow access to the storage data for your clients. Projects we have undertaken include full order processing systems for ordering from store for a major international bank and storage image systems to view items in store via fast pop up windows.

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+44(0)845 543 8451 [email protected] www.movemanpro.com