TAP WATER PROMOTION IN PARIS Bruno NGUYEN, Director of Operations & International Affairs
Yokohama – January 20, 2011
PARIS DRINKING WATER SUPPLY
INTRODUCTION PARIS Î 2.1 millions inhabitants Î 3 millions consumers Î 100 km2, Highest water consumption density in France Î 1 inhabitant = 2 employees Î 200 millions m3 produced per year Î 1,800 km of drinking water pipes Î 430 km of aqueducts Î 1.1 million m3 of drinking water storage capacity Î10 billions € of assets Î Eau de Paris = 880 employees
Diversified Resources
Water in Paris Some Facilities
Pavillon de captage Source de Foisys (région de Dreux)
Aqueduc de la Voulzie (région de Provins) Arrivée de l’eau au Réservoir de Montsouris
Source d ’Armentières (région de Sens)
Usine de production d’eau Potable de Joinville Tulipe d ’arrivée de l’eau au Réservoir de Saint‐Cloud
Paris Underground Water System Rain Water Collection
Non-Potable Water Pipe
Drinking Water Pipe
Sewer Gallery
Washing Outlet Building Connection
Waste Water
Paris Underground Water System
Drinking Water and Non Potable Water Demands
m3/h 50000
Eau Potable Eau Non Potable
40000
30000
20000
10000
0 0
2
4
6
8
10
12
14
16
18
20
22
heure
Non Potable Water Municipal Users THE CLEANSING DEPARTMENT OF PARIS
12,000 Washing Outlets
Non Potable Water Municipal Users THE ENVIRONMENT AND GREEN SPACES DEPARMENT OF PARIS
Artificial Lakes, Rivers and Cemeteries 6,000 Water Mouths
ORGANIZATION OF THE WATER SUPPLY TARIFFS & BILLING
Organization of the Water System in Paris
CITY OF PARIS
Ministry of Health Water Quality Control
EAU DE PARIS Production Transportation Pressure Quality Concession
C.R.E.C.E.P. Water Quality Sampling & Analysis Laboratory approved by the State
: Public
C.E.P. (Veolia)
E.F - P.E. (Suez)
Distribution North Paris
Distribution South Paris
Leasing
Leasing
: Private
Consumers
New Organization of the Water System in Paris Since 2010
CITY OF PARIS
Ministry of Health Water Quality Control
EAU DE PARIS Etablissement Public Industriel & Commercial Régie à autonomie financière et responsabilité morale
Consumers
ÎBetter perception from the user’s point of view.
Drinking Water Tariff
A strong commitment to stability as regards the share of drinking water in the price of water in Paris Drinking water production and distribution services 37.7%
2.93 €/m3 in Paris Sanitation service 35.3%
1.1046 €/m3 Taxes 27.0%
Latest announcement: Mayor of Paris to reduce the drinking water part between 5 % to 10 %
The Drinking Water Billing to Households
93,000 Water Connections Individual meters Consumers
General meter Customer
Invoice every 3 Months
Domestic Consumption 150 l/day
How the Consumers Pay for their Water Bill
Most common situation; the invoice is made to the co-ownership and the consumers pay according to the size of their condominium. Payment by the co-ownership Situation like the former one, except that the consumers pay according to the ratio of their own water consumption.
Communication Events and Surveys
The User’s Perception of the Water Service
A Barometer for the Satisfaction of Water Users in Paris Surveys initiated by the City of Paris since 2002. Former exercises in 2002, 2004, 2006, 2007 and 2009. Results presented for 2010: survey over 700 people from households with an average of 2.6 persons living per household. 51 % rent their condominium; 43 % are owners; 6 % don’t want to tell. Gender
Male
Female
Age
18‐24
25‐34
35‐49
50‐64
65 et +
Nb
455
245
Nb
35
147
196
182
140
%
65 %
35 %
%
5
21
28
26
20
Source Mairie de Paris, MV2 ETC
The User’s Perception of the Water Service
What Kind of Water do you Drink ? Tap Water
52%
Home
Still Bottled Water
Sparkling Bottled Water
Home Outside
Home Outside
20% 17%
11% 14% 9%
15%
Always Source Mairie de Paris, MV2 ETC
24%
32%
Outside
17%
20%
17%
26%
18%
35%
26%
14%
25%
38%
19%
44%
31%
46%
30%
Frequently
Occasionally
Never
The User’s Perception of the Water Service
Why do you Drink Tap Water Home ? More convenient
41%
Less expensive
40%
By Habbit
35%
Good Water Quality Because of Taste Others
Source Mairie de Paris, MV2 ETC
24% 8% 11%
The User’s Perception of the Water Service
Why do you Drink Bottled Water Home ? 44%
For its Quality 32%
For the Taste 22%
Better for Health By Habbit
21%
More Convenient
14%
Tap Water too Hard
7%
Other Reasons
6%
Source Mairie de Paris, MV2 ETC
The User’s Perception of the Water Service
What is your opinion about the … Quality of the Service
7%
29%
Excellent
Information in 3% 16% General
Need More information: 42 % Source Mairie de Paris, MV2 ETC
59%
Very Good
Good
4% 1%
Not very Good
56%
16%
Bad
9%
More information needed on
Water Quality
Water Cost
Water Origin
Waste Water
Billing
Percent
72 %
43 %
20 %
20 %
8%
The User’s Perception of the Water Service
How would you Rate the Tap Water Quality ? In General 8%
24%
58%
9% 1%
And more Precisely… Pressure Aspect
11%
26%
9%
Freshness of cold water 5% Odor 6%
56%
23%
60%
23%
Source Mairie de Paris, MV2 ETC
11%3%
61%
Chlorine Concentration 3% 14%
Very Good
9% 2%
62%
Taste 5% 17%
Excellent
6% 2%
61%
18%
Hardness 3% 9%
6% 1%
14% 3%
55% 38%
Good
24% 37%
Not Very Good
4% 13%
Bad
The User’s Perception of the Water Service
Is Paris Tap Water enough controlled ?
Since last year, would you say that the Water Quality ? …has improved 2010
91%
2009
9%
Yes
No
Source Mairie de Paris, MV2 ETC
9% 14%
…is the same 89% 84%
…is worse 2% 2%
2004
9%
87%
4%
2003
10%
84%
6%
2002
16%
77%
7%
PROMOTION OF TAP WATER IN PARIS
Tap Water Distribution in Public Places Exemples d’actions Eau de Paris
Tap Water Distribution in Public Places Public Fountain “La Pétillante” inaugurated September 21th, 2010 Free access to Parisians Water from the pipe 3 different water quality: • Direct • Cooled • Sparkling (bubbles added)
Tap Water Distribution in Public Places Wallace Fountain Map of Paris’ 488 Drinking Water Public Fountains
Fountain of the Millennium
Publications and Art
Design for Tap Water
The “Feuille d’Eau” (Water Leaf) Water Humanity Common Good
The Carafe Eau de Paris
designed by Philippe Stark distributed to 19,500 children Contest open to Designer: winners exposition April to October, 2011
Designed by Pierre Charpin
The Pavillon de l’Eau in Paris
25 040 visitors from January to November 2010 2010 Main Exhibitions at the Pavillon de l’Eau
The 1910 Great Flooding in Paris.
The History of Water in Paris
Educating the Future Generation at the Pavillon de l’Eau
In 2010 • 1,619 School Children attended “Water Classes”. • 2,400 more Children visited the Exhibitions in Groups.
Thank you for your attention