TAP WATER PROMOTION IN PARIS

TAP WATER PROMOTION IN PARIS Bruno NGUYEN, Director of Operations & International Affairs Yokohama – January 20, 2011 PARIS DRINKING WATER SUPPLY ...
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TAP WATER PROMOTION IN PARIS Bruno NGUYEN, Director of Operations & International Affairs

Yokohama – January 20, 2011

PARIS DRINKING WATER SUPPLY

INTRODUCTION PARIS Î 2.1 millions inhabitants Î 3 millions consumers Î 100 km2, Highest water consumption density in France Î 1 inhabitant = 2 employees Î 200 millions m3 produced per year Î 1,800 km of drinking water pipes Î 430 km of aqueducts Î 1.1 million m3 of drinking water storage capacity Î10 billions € of assets Î Eau de Paris = 880 employees

Diversified Resources

Water in Paris Some Facilities

Pavillon de captage Source de Foisys (région de Dreux)

Aqueduc de la Voulzie (région de Provins) Arrivée de l’eau au  Réservoir de Montsouris

Source d ’Armentières  (région de Sens)

Usine de production d’eau Potable de  Joinville Tulipe d ’arrivée de l’eau au  Réservoir de Saint‐Cloud 

Paris Underground Water System  Rain Water Collection

Non-Potable Water Pipe

Drinking Water Pipe

Sewer Gallery

Washing Outlet Building Connection

Waste Water

Paris Underground Water System 

Drinking Water and Non Potable Water Demands

m3/h 50000

Eau Potable Eau Non Potable

40000

30000

20000

10000

0 0

2

4

6

8

10

12

14

16

18

20

22

heure

Non Potable Water Municipal Users THE CLEANSING DEPARTMENT OF PARIS

12,000 Washing Outlets

Non Potable Water Municipal Users THE ENVIRONMENT AND GREEN SPACES DEPARMENT OF PARIS

Artificial Lakes, Rivers and Cemeteries 6,000 Water Mouths

ORGANIZATION OF THE WATER SUPPLY TARIFFS & BILLING

Organization of the Water System in Paris

CITY OF PARIS

Ministry of Health Water Quality Control

EAU DE PARIS Production Transportation Pressure Quality Concession

C.R.E.C.E.P. Water Quality Sampling & Analysis Laboratory approved by the State

: Public

C.E.P. (Veolia)

E.F - P.E. (Suez)

Distribution North Paris

Distribution South Paris

Leasing

Leasing

: Private

Consumers

New Organization of the Water System in Paris Since 2010

CITY OF PARIS

Ministry of Health Water Quality Control

EAU DE PARIS Etablissement Public Industriel & Commercial Régie à autonomie financière et responsabilité morale

Consumers

ÎBetter perception from the user’s point of view.

Drinking Water Tariff 

A strong commitment to stability as regards the share of drinking water in the price of water in Paris Drinking water production and distribution services 37.7%

2.93 €/m3 in Paris Sanitation service 35.3%

1.1046 €/m3 Taxes 27.0%

Latest announcement: Mayor of Paris to reduce the drinking water part between 5 % to 10 %

The Drinking Water Billing to Households 

93,000 Water Connections Individual meters Consumers

General meter Customer

Invoice every 3 Months

Domestic Consumption 150 l/day

How the Consumers Pay for their Water Bill 

Most common situation; the invoice is made to the co-ownership and the consumers pay according to the size of their condominium. Payment by the co-ownership Situation like the former one, except that the consumers pay according to the ratio of their own water consumption.

Communication Events and Surveys

The User’s Perception of the Water Service 

A Barometer for the Satisfaction of Water Users in Paris Surveys initiated by the City of Paris since 2002. Former exercises in 2002, 2004, 2006, 2007 and 2009. Results presented for 2010: survey over 700 people from households with an average of 2.6 persons living per household. 51 % rent their condominium; 43 % are owners; 6 % don’t want to tell. Gender

Male

Female

Age

18‐24

25‐34

35‐49

50‐64

65 et +

Nb

455

245

Nb

35

147

196

182

140

%

65 %

35 %

%

5

21

28

26

20

Source Mairie de Paris, MV2 ETC

The User’s Perception of the Water Service 

What Kind of Water do you Drink ? Tap Water

52%

Home

Still Bottled Water

Sparkling Bottled Water

Home Outside

Home Outside

20% 17%

11% 14% 9%

15%

Always Source Mairie de Paris, MV2 ETC

24%

32%

Outside

17%

20%

17%

26%

18%

35%

26%

14%

25%

38%

19%

44%

31%

46%

30%

Frequently

Occasionally

Never

The User’s Perception of the Water Service 

Why do you Drink Tap Water Home ? More convenient

41%

Less expensive

40%

By Habbit

35%

Good Water Quality Because of Taste Others

Source Mairie de Paris, MV2 ETC

24% 8% 11%

The User’s Perception of the Water Service 

Why do you Drink Bottled Water Home ? 44%

For its Quality 32%

For the Taste 22%

Better for Health By Habbit

21%

More Convenient

14%

Tap Water too Hard

7%

Other Reasons

6%

Source Mairie de Paris, MV2 ETC

The User’s Perception of the Water Service 

What is your opinion about the … Quality of the Service

7%

29%

Excellent

Information in 3% 16% General

Need More information: 42 % Source Mairie de Paris, MV2 ETC

59%

Very Good

Good

4% 1%

Not very Good

56%

16%

Bad

9%

More information needed on

Water Quality

Water Cost

Water Origin

Waste Water

Billing

Percent

72 %

43 %

20 %

20 %

8%

The User’s Perception of the Water Service 

How would you Rate the Tap Water Quality ? In General 8%

24%

58%

9% 1%

And more Precisely… Pressure Aspect

11%

26%

9%

Freshness of cold water 5% Odor 6%

56%

23%

60%

23%

Source Mairie de Paris, MV2 ETC

11%3%

61%

Chlorine Concentration 3% 14%

Very Good

9% 2%

62%

Taste 5% 17%

Excellent

6% 2%

61%

18%

Hardness 3% 9%

6% 1%

14% 3%

55% 38%

Good

24% 37%

Not Very Good

4% 13%

Bad

The User’s Perception of the Water Service 

Is Paris Tap Water enough controlled ?

Since last year, would you say that the Water Quality ? …has improved 2010

91%

2009

9%

Yes

No

Source Mairie de Paris, MV2 ETC

9% 14%

…is the same 89% 84%

…is worse 2% 2%

2004

9%

87%

4%

2003

10%

84%

6%

2002

16%

77%

7%

PROMOTION OF TAP WATER IN PARIS

Tap Water Distribution in Public Places  Exemples d’actions Eau de Paris

Tap Water Distribution in Public Places  Public Fountain “La Pétillante” inaugurated September 21th, 2010 Free access to Parisians Water from the pipe 3 different water quality: • Direct • Cooled • Sparkling (bubbles added)

Tap Water Distribution in Public Places  Wallace Fountain Map of Paris’ 488 Drinking Water Public Fountains

Fountain of the Millennium

Publications and Art 

Design for Tap Water 

The “Feuille d’Eau” (Water Leaf) Water Humanity Common Good

The Carafe Eau de Paris

designed by Philippe Stark distributed to 19,500 children Contest open to Designer: winners exposition April to October, 2011

Designed by Pierre Charpin

The Pavillon de l’Eau in Paris

25 040 visitors from January to November 2010 2010 Main Exhibitions at the Pavillon de l’Eau

The 1910 Great Flooding in Paris.

The History of Water in Paris

Educating the Future Generation at the Pavillon de l’Eau

In 2010 • 1,619 School Children  attended “Water Classes”. • 2,400 more Children visited  the Exhibitions in Groups.

Thank you for your attention

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