CARLSBAD, USD OF (CA) invites applications for the position of:

SYSTEMS SUPPORT TECHNICIAN

SALARY:

$22.63 - $27.51 Hourly

OPENING DATE:

09/11/14

CLOSING DATE:

10/01/14 04:00 PM

POSITION DETAILS: This is a dual recruitment to establish an eligibility list for the current vacancy and any vacancies which may occur within a period of one year, or until the eligibility list is depleted. The current vacancy will work 8 hours per day, 12 months per year. The recruitment process will consist of two test parts, the first of which is tentatively scheduled for Thursday, October 9, 2014, and a structured interview, which is tentatively scheduled for Thursday, October 16, 2014. BASIC FUNCTION Under the direction of the Director-Information Systems and Technology, perform a variety of technical duties involved in the installation, configuration, operation, maintenance, troubleshooting, diagnosis, and repair of network, voice, data communication, and audio/visual systems, computers, equipment, hardware, and software; perform a variety of network support activities; provide technical user support.

ESSENTIAL DUTIES AND KNOWLEDGE, SKILLS, AND ABILITIES: ESSENTIAL DUTIES The classification specification does not describe all duties performed by all incumbents within the class. This summary provides examples of typical tasks performed in this classification. Perform a variety of technical duties involved in the installation, configuration, operation, maintenance, troubleshooting, diagnosis, and repair of local and wide area networks, voice and data communication systems, computers, equipment, hardware, and software. Perform a variety of technical duties involved in the installation, configuration, operation, maintenance, troubleshooting, diagnosis, and repair of audio/visual systems, including projectors, cameras, broadcasting equipment, sound systems, intercoms, and related equipment. Perform a variety of network support activities, including establishing and maintaining user accounts, permissions, directories, passwords, group memberships, shared folders, email accounts, internet connectivity, and designated programs and systems; participate in system maintenance activities; participate in monitoring network security. Provide assistance to users to resolve hardware, software, and connectivity issues; respond to inquiries and provide technical information concerning related practices, techniques, and procedures; analyze, define, and correct issues with computer hardware, software, network, voice, and data communication systems and equipment. Communicate with personnel and various outside agencies to exchange information and resolve issues

and concerns. Participate in the research, evaluation, development, and implementation of strategies for enhancement of voice and data communications, including upgrades to network hardware and software. Participate in the development and presentation of training to District personnel on the operation and use of computer hardware, software, network, audio/visual, voice and data communication systems and equipment. Maintain a variety of logs, records, forms, documentation, and reports related to assigned activities; maintain and update software licensing and subscriptions as assigned. Operate a variety of computers, servers, peripherals, equipment, and specialized software; drive a vehicle to conduct work. Install cables, wires, hubs, switches, routers, and other equipment for computer systems, networks, voice and data communication systems, audio/visual systems, and peripherals. Attend and participate in various meetings, training, and in-services as assigned. OTHER DUTIES Perform other related duties as assigned. DISTINGUISHING CHARACTERISTICS The Systems Support Technician performs the full range of duties associated with the installation, maintenance and repair of the District's expansive and diverse technologies, including computers, networks, hardware, software and peripherals, specialty classroom technologies, audio/visual systems, voice and data communication systems and related equipment. Employees in this classification provide customer service, training and support to central office and school sites throughout the District on a regular and as-needed basis. The Network Administrator classification is responsible for the more technically complex issues within a network system and serves as a technical resource to the Systems Support Technician classification. KNOWLEDGE OF: Practices, procedures, and techniques involved in the installation, configuration, operation, maintenance, troubleshooting, diagnosis, and repair of network, voice, data communication, and audio/visual systems, computers, equipment, hardware, and software. Principles, methods, and procedures of operating computers and peripheral equipment. Computer hardware systems, software applications, and networking standards utilized by the District. LAN and WAN usage and network terminology. Materials, methods, and tools used in the operation and repair of computer and network systems. General principles, practices, and procedures involved in networking. General components and capabilities of network hubs, switches, routers, servers and cabling. Audio and video equipment and control systems. Interpersonal skills using tact, patience, and courtesy. Oral and written communication skills. Basic arithmetic. Basic research techniques. Record-keeping techniques. ABILITY TO: Perform a variety of technical duties involved in the installation, configuration, operation, maintenance, troubleshooting, diagnosis, and repair of network, voice, and data communication systems, computers, equipment, hardware, and software. Troubleshoot, diagnose, and resolve issues with computers, networks, hardware, software, and related peripherals. Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, security applications, email accounts, and internet connectivity. Install and assure proper operation of server and work station software.

Maintain network security, servers, and databases. Communicate effectively both orally and in writing. Read and interpret technical equipment diagrams, specifications, manuals, schematics and instructions. Maintain records, documentation, system support logs, equipment inventory, training materials and documents related to technology operations. Learn and effectively use hardware and software utilized by the District. Learn and adapt to changing technologies. Meet schedules and timelines. Train and assist users of varying levels of technical experience and knowledge. Safely operate and maintain tools, equipment, and materials.

ENTRANCE QUALIFICATIONS: EDUCATION AND EXPERIENCE Any combination equivalent to: graduation from high school supplemented by course work in computer science or related field and three years of experience involving the installation, maintenance, and repair of network systems and related hardware, software, and equipment. LICENSES AND OTHER REQUIREMENTS Valid California driver’s license.

SELECTION PROCESS/ADDITIONAL INFORMATION: Candidates who meet the minimum requirements, as demonstrated in their application materials, will be required to successfully complete a competitive testing process to measure the knowledge, skills and abilities necessary to perform the essential functions of the job, which may consist of a written examination, a training and experience evaluation, a performance examination, and/or structured oral interviews. The candidates achieving the top three ranks of the appropriate eligibility list will be referred for a final selection interview. The Eligibility List resulting from this examination may be used to fill vacancies in related job classifications for which no Eligibility List exists (Ed Code 45272).

Carlsbad Unified School District is an Equal Opportunity Employer

APPLICATIONS MAY BE FILED ONLINE AT: http://www.carlsbadusd.k12.ca.us/ 6225 El Camino Real Carlsbad, CA 92009

Position #14-3835 SYSTEMS SUPPORT TECHNICIAN AJ

[email protected]

SYSTEMS SUPPORT TECHNICIAN Supplemental Questionnaire * 1. I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire for this position. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable, please indicate N/A. It is advised that you save your application frequently when completing the supplemental applications in order to avoid loss of

information. I have read and understand the above instructions regarding supplemental questions. Yes

No

* 2. Describe your experience in the installation, troubleshooting, and repair of LANs and WANs. Please include the type of networks you worked with and what your role was in the installation, troubleshooting and/or repair of these networks. Be sure to include the name of the organization(s) you worked for while conducting these duties, along with your job title(s) and dates of employment. If you do not have this type of experience, please type N/A.

* 3. Describe your experience in the installation, troubleshooting, and repair of voice and data communication systems. Please include the type of systems you worked with and what your role was in the installation, troubleshooting and/or repair of these systems. Be sure to include the name of the organization(s) you worked for while conducting these duties, along with your job title(s) and dates of employment. If you do not have this type of experience, please type N/A.

* 4. Describe your experience in the installation, troubleshooting, and repair of audio/visual systems. Please include the type of systems you worked with and what your role was in the installation, troubleshooting and/or repair of these systems. Be sure to include the name of the organization(s) you worked for while conducting these duties, along with your job title(s) and dates of employment. If you do not have this type of experience, please type N/A.

* 5. Describe your experience in the installation, troubleshooting, and repair of computer hardware, software, and peripherals. Please include the type of hardware and software you worked with and what your role was in the installation, troubleshooting and/or repair of the hardware/software. Be sure to include the name of the organization(s) you worked for while conducting these duties, along with your job title(s) and dates of employment. If you do not have this type of experience, please type N/A.

* 6. Describe your experience in providing end-user support and training. Be sure to include the name of the organization(s) you worked for while conducting these duties, along with your job title(s) and dates of employment. If you do not have this type of experience, please type N/A.

* 7. Please be sure to answer the above questions as truthfully and accurately as possible. Your responses to these questions may be assessed in subsequent examination parts, and any sign of deliberate misinformation or intentional exaggeration will result in disqualification from the examination process and a possible bar from future employment opportunities with the Carlsbad Unified School District. I have read and understand the instructions above and hereby certify the

accuracy of the information I am providing. Yes

No

* Required Question