Sydney Opera House
Programs and Services for People with Disabilities
Access Facilities Lift access to venues The public lift provides access to the Lower Ground, Ground and Level 1.
Joan Sutherland Theatre and Concert Hall See staff at the Information Point in the Box Office Foyer (Level 1) for lift access to the Concert Hall and Joan Sutherland Theatre.
Western Theatres Playhouse, Drama Theatre and The Studio
Utzon Room
Access to all Western Theatre venues is via the Western Foyers (Ground Level). A platform stair lift is provided on entry to the Playhouse venue.
Platform lift on entry (Level 1)
Please note the venue step count information on pages 8-13 to assist in choosing your seats within the venues.
Accessible Toilets
Level 1 (Box Office Level)
Western Foyers has two accessible toilets facilities.
Level 1 (Box Office Level)
Hearing Assistance
FM Radio System
FM Radio System
Induction Loop
Before performances: Bus starts 75 minutes before matinee and evening performances and runs continuously for 1 hour.
Before performances: Bus starts 45 minutes before matinee and evening performances in the Drama Theatre and evening performances in the Playhouse and runs continuously for 30 minutes.
Collect free FM radio headsets from nearest cloaking counter. Compatible with hearing aids via an induction neckloop.
Complimentary Shuttle Bus The bus runs between Circular Quay near Stand E (under the Cahill Expressway) and the Vehicle Concourse on Ground Level for selected performances. There are no bus services on Sunday evenings.
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After performances: Bus starts 10 minutes after the performance finishes and runs continuously for 45 minutes.
After performances: Bus starts 10 minutes after the performance finishes and runs continuously for 30 minutes.
Accessible Seating
All venues have a number of wheelchair and companion seating allocations. Advanced booking required.
Courtesy Wheelchairs
Available for loan before performances at the Vehicle Concourse entry to the Western Foyers on Ground Level.
Vehicle Drop Off Points
On-site roundabout or undercover Vehicle Concourse via Macquarie St. All vehicles will be stopped at Main Gate to confirm access requirements.
Vehicle Concourse Parking on Ground Level (near Stage Door)
A limited number of parking spaces are available on the Vehicle Concourse near Stage Door for customers with limited mobility attending performances ONLY. Fees apply. To book contact the Accessible Parking Line on 61 2 9250 7185. Please ensure you have your updated RTA details (current RTA permit number and expiry date) and credit card ready before calling.
Wilson’s Sydney Opera House Car Park 2 Macquarie St - north end
RTA Permit is required. There are 11 accessible parking spaces on Level 1 and 12 additional parking spaces on Level 6. Car spaces on Level 6 also have direct wheelchair access to lifts.
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2013 Schedule of Assisted Performances Audio Description
AUSLAN interpreted
Audio description is a service provided for patrons who are blind or have low vision. Trained audio describers provide live, verbal descriptions of the visual elements of a performance that patrons listen to via a free FM radio receiver and earpiece. Touch-tours before the performance assist patrons to capture the atmosphere, costumes, and characters of the performance.
Experienced AUSLAN (Australian Sign Language) theatre interpreters stand to the side of the stage and interpret the performance.
Sydney Opera House Presents
Studio
The Man Who Planted Trees Pre-performance touch-tour
Sat 6 Apr, 11am 10.30am
Opera Australia
Joan Sutherland Theatre
Falstaff
Sat 9 Mar, 1pm
Tosca
Sat 10 Aug, 1pm
South Pacific
Sat 5 Oct, 1pm
Sydney Theatre Company
Drama Theatre
Romeo and Juliet
Sat 12 Oct, 2pm
Vere
Sat 7 Dec, 2pm
Open Theatre Captioning Theatre Captioning is provided for patrons who are deaf or hearing impaired. Captioned text is presented live on large plasma screens to the sides of the theatre. The captioned text appears in sync with the spoken dialogue on stage.
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Sydney Theatre Company
Drama Theatre
Romeo and Juliet
Fri 25 Oct, 8pm
Vere
Wed 27 Nov, 1pm
Sydney Opera House Presents
Studio
The Man Who Planted Trees
Sat 6 Apr, 11am
Miss Ophelia
Sat 27 Jul, 11am
The Steadfast Tin Soldier
Sat 9 Nov, 11am
Sydney Theatre Company
Drama Theatre
Romeo and Juliet
Thurs 17 Oct, 8pm
Autism-Friendly Performances Designed to create a theatre experience that is welcoming to families with children on the autism spectrum or with other disabilities that create sensory sensitivities. Sydney Opera House Presents
Studio
Babies Proms: The Nutcracker
Sat 3 Dec, 10.30am
For performance information and bookings: Sydney Opera House Presents 61 2 9250 7777 Opera Australia 61 2 9318 8391 Sydney Theatre Company 61 2 9250 1777 or visit sydneyoperahouse.com At time of booking please request the access service you require. 5
Access Tour The Sydney Opera House Access Tour, designed for visitors with limited mobility is offered daily at 12:00pm. Advance bookings are essential as places are limited. AUSLAN interpretation and audio-description are also available for this tour on request with at least 2 weeks' advance notice. The tour runs for approximately 1 hour. The regular Sydney Opera House Tour has visitor receiver units that are compatible with the hearing aid T-loop setting. If you require a visitor receiver unit compatible with your T-loop setting, please ensure you advise our staff at the time of booking.
To book a tour please call 61 2 9250 7250 or email
[email protected]
Get Involved The Accessibility Program offers opportunities for people with disabilities to become involved at Sydney Opera House through employment, internship and high school work experience initiatives. It also supports opportunities for artists with disabilities to showcase their work and provides information sessions throughout the year aimed at raising awareness of access and inclusion in the arts.
For more information please contact Jenny Spinak, Accessibility Manager
[email protected] or visit sydneyoperahouse.com/accessibility 6 Circumspecto, Studio 2012
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6
100
Door 7/14 Front Circle down to Row A Rear Circle up to Row Y Doors 1–3/8–10
49
49 18
67
26
75
43
43
Rear Circle up to Row Y
10
53
Box E/Y down to front row
10
53
Box F/Z down to front row
15
58
Choir down to Row G
15
58
Choir down to Row A
27
70
Door 6/13 Stalls up to Row X
16
22
Door 5/12 Stalls up to Row N
6
6
Door 4/11 Stalls up to Row H
0
0
Southern Foyer
0
0
Box Office Level
15
15
Vehicle Concourse
42
57
Opera House Carpark
20
77
8
Carpark
Northern Foyer Lower Bar
Door 4–6 / 11–13
94
Vehicle Concourse
17
Doors 1–3 / 8–10
Northern Foyer Lounge
Box Office
77
Door 7 / 14
13
Escalator from Box Office to Southern Foyer
Northern Foyer Mural
x1 Staff Operated Lift from Box Office Foyer to Southern Foyer &Stalls Door 4, 5, 11, 12
64
Southern Foyer
15
49
Northern Foyer
Northern Foyer Granite
Step numbers are based on a one way journey from the Southern Foyer Level including steps both up and down leading to the row indicated. The last column in each of the three tables is the total of this cumulative step count (up and down) on a one-way journey to that row.
Legend
Steps Up Steps Down Southern Foyer
x1 Public Lift from Lower Concourse to Box Office
Concert Hall Step Count
9
x1 Public Lift from Lower Concourse to Box Office
Northern Foyer Mural
13
65
Northern Foyer Lounge
14
79
Northern Foyer Lower Bar
6
85
21
81
25
25
39 6
53
14
Door 21/26 Stalls down to Row A
45
5
5
Door 21/26 Stalls up to Row M
18
18
Door 23/28 Stalls up to Row X
16
34
Southern Foyer
0
0
Box Office Level
15
15
Vehicle Concourse
42
57
Opera House Carpark
20
77
10
Carpark
39
Door 21, 26 / 23, 28
39
Vehicle Concourse
14
Box B/Y down to front seats Box B/Y up to last seats
31
Doors 22 / 27
Doors 22/27 Box Level
6
Box Office
Loge A/X down to front seats Loge A/X up to last seats
78
Door 25 / 30
Doors 22/27 Loge Level
18
Southern Foyer
Front Circle down to Row A Rear Circle up to Row P
60
60
Northern Foyer
Door 25/30 Circle
Escalator from Box Office to Southern Foyer
52
x1 Staff Operated Lift from Box Office Foyer to Southern Foyer &Stalls Door 21 & 26
9
43
Step numbers are based on a one way journey from the Southern Foyer including steps both up and down leading to the row indicated. The last column in each of the three tables is the total of this cumulative step count (up and down) on a one-way journey to that row.
Legend
Northern Foyer Granite
Steps Up Steps Down Southern Foyer
Joan Sutherland Theatre Step Count
11
0 20
20
Studio Studio Door down to Stage Level Box Office Level
15
42
42
West Foyer/Vehicle Concourse Opera House Carpark
15
0 20
20
8
8
Playhouse
down to Row A
12
20
up to Row T
20
28
Box Office Level
42
42
West Foyer/Vehicle Concourse Opera House Carpark
0 20
20
Utzon Room Utzon Room floor level
5
Box Office Level
5 0
West Foyer/Vehicle Concourse
42
42
Opera House Carpark
20
20
12
Drama Theatre
Playhouse Doors up to auditorium
x1 Lift from Lower Concourse to Utzon Room entrance
42
42
West Foyer/Vehicle Concourse Opera House Carpark
26
x1 Lift from Box Office to entrance
Box Office Level
26
Utzon Room
DT Door down to Row A
Playhouse x2 Stair-climbers
Drama Theatre
Step numbers are based on a one way journey from the Western Foyer including steps both up and down leading to the row indicated. The last column in each of the three tables is the total of this cumulative step count (up and down) on a one-way journey to that row. Utzon Room is based on entry from the Box Office Foyer Level.
Studio x1 Lift
Steps Up Steps Down Western Foyer
Western Foyer Theatres & Utzon Room Step Count
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Booking a Performance Please let us know your access requirements when booking. Online
Joan Sutherland Theatre
Concert Hall
sydneyoperahouse.com Bookings can be made online 24 hrs, 7 days a week. When booking please complete the online access request form so we can best accommodate your access requirements.
Telephone
Contact Centre on 61 2 9250 7777 • •
Monday to Saturday 9:00am - 8.30pm
[email protected]
National Relay Service
Users who are deaf or who have a hearing impairment can call (at no cost) through the National Relay Service: •
TTY users phone 13 36 77 then ask for 9250 7777
•
Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 9250 7777
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The Studio Playhouse Café Accessible Toilets
Sunday 10.00am - 6.00pm
Email
•
Drama Theatre
2
Forecourt
Public Lift
1
Level One Information Point Public Lift Escalators to Concert Hall and Joan Sutherland Theatre Southern Foyers
3
Internet relay users connect NRS (www.relayservice.com. au) and then ask for 9250 7777
Bistro Mozart Campos Café
In Person
Stairs down to Lower Ground Level
Box Office (located on Level 1) • •
Monday to Saturday 9:00am - 8:30pm
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2
Sunday 9:00am - 5:00pm
Wheelchair accessible and companion seating are priced at the lowest concession available for the selected performance. The NSW Companion Card is recognised for all performances and the Sydney Opera House Tour.
Ground Level Public Lift Shuttle bus drop off point Vehicle concourse parking
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Sydney Opera House and its Box Offices are closed Good Friday and Christmas Day. Ticketing Policy
Accessible toilet
Lower Ground Level Public Lift Shops, cafes & bars
Stairs down to Car Park Ramp Access
Accessible toilet Car park access
For a more comprehensive outline of a ccess services please refer to sydneyoperahouse.com/accessibility 15
For more information visit
sydneyoperahouse.com/accessibility
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