SWICO online repairs service user guide www.swico.co.uk
Key benefit • Allow you to provide improved customer service to your repair customers by being automatically informed of every stage of their watch service. • You are sent emails of watch service progress to your online SWICO repair account. Simply log on and review . • • • • • • •
Watch received and in assessment Estimate sent / awaiting approval Work authorised Work on hold awaiting parts Work on hold due to additional quote Work in progress following part arrival Watch dispatch note (with Royal Mail Special Delivery tracking number)
• Review historical repairs for any customer query
Your initial registration process: Please click here.
Your initial registration process • We will send you a letter with your registration information. This will contain your • Store name id • And unique code
• Enter this information • Please then enter your business email address and a memorable password and click the green REGISTER button.
How to logging a repair 1. 2. 3. 4. 5. 6.
Open website
Log on
www.swico.co.uk Log in using unique user name and password Log a repair and enter watch and repair details Submit and print out our service request form that will appear on your screen Enclose service request form with watch Post watch to REPAIRS, SWICO, Meadway, GU27 1NN
Log repair
Enter watch and repair details
Submit and print out our service request form
Enclose service request with watch
Post
Step 1 Go to www.swico.co.uk
Step 2 Sign in
2. Log in using unique user name and password
Step 2 Log a repair & sign in
2. Log in using unique user name and password
Step 3 Enter watch repair details
Completing the form 1. Select watch brand from drop down menu 2. Enter your own repair reference details 3. If the customer requires and estimate then select “Yes” for estimate required 4. If you think the watch is over 3 years old please tick ( non mandatory) 5. Please describe the watch you are sending and tick associated boxes if applicable 6. Enter details of work to be done (free format or just tick boxes) 7. Any other information/work not required and further details 8. Press submit and print button
Step 4 Print service request note and enclose with watch
4. Submit and print
Step 5 Insert watch and service request note in to jiffy bag
5. Enclose watch and service request note into jiffy bag
Please note: do not enclose customers watch box and we do not need any other paperwork if you are using this new service
Step 6 Post to Repairs at SWICO Post to REPAIRS SWICO Meadway Haslemere GU27 1NN
Checking repair status 1. 2. 3. 4. 5. 6. 7.
Open website
Log on
www.swico.co.uk Log in using unique user name and password Click on current repairs View status on repairs, click on line item to expand repair and see details of the job Approve or Cancel or return a repair (RUD) Click on completed repairs View History/Completed repairs
Click on current repairs
View status’s
Approve or RUD
Completed repairs
View History
Click on line item to expand
Step 3 After logging in Click on “Current repairs”
3. Click on current repairs
Step 4 View current repairs & search Enter your trade repair number or swico repair number to find your case Click on line to expand details of repair
Satus
Step 5
Approving estimates or Cancel and Return
2.
3. 4. 5.
7 8
If you have requested an estimate you will receive an email with the estimate attached. After received customer approval : 1. Login 2. View current repairs 3. Select repair and click on line item to expand 4. Read our Assessment notes 5. Display estimate details. 6. Keep or delete optional extras 7. Tick box to accept watch assessment and then click on APPROVAL REQUIRED box 8. Click on Authorise to proceed or cancel and return if the customer does not want to go ahead .
Step 6 Click on completed repairs
3. Click on completed repairs
Step 7 View completed/history repairs
Click on line item to expand details of repair
Getting Help Help section will give you How to use the service guide Contact us details and Watch manuals to download
