Newsletter nr 2 - february 2016
Sustainable Banking The How and Why
Circular economy
Moving to a circular economy - what we are going to do
Moving to a circular economy what we are going to do Starting this year the three major Dutch banks are going to accelerate the move to a circular economy. What are ABN AMRO’s plans? We start with the most pressing issue for business: how to organise production chains in a circular manner. Our new Circular Economy Guide walks them through this process in fourteen key questions and answers. There’s no doubt about it – we
raw materials through perpetual
ABN AMRO is a leading partner of
will make the move to a circular
recycling. This approach creates
Ambitie2020, an initiative of MVO
economy. Growth of the global
opportunities. McKinsey consultancy
Nederland, the Dutch association for
population and middle class is driving
has calculated that a circular
corporate social responsibility, aimed
up consumption of raw materials,
economy could save the European
at making the Netherlands a circular
natural resources, agricultural
Union 1,800 billion euros in 2030.
hotspot.
land and fresh water. All of these
To accelerate the changeover, on 21
resources are rapidly being depleted,
January Rabobank, ING and ABN
Answer to the key question
causing shortages worldwide.
AMRO announced that they would
So, what exactly are we going to
help business: by exploring needs,
do? ABN AMRO has kicked off by
Circular hotspot
financing circular business activities,
publishing the Circular Economy
The circular economy revolves
purchasing circular products and
Guide, a manual for business.
around making optimum use of
sharing knowledge. For example,
Perhaps the greatest challenge
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Circular economy
Moving to a circular economy - what we are going to do
facing a company is how to make
Infographic - Towards a
the changeover. The Circular
circular company
Economy Guide explains the basic principles of the circular economy, offers concrete tools and highlights successful cases. This information can help companies draw up a circular business case. Based on the life cycle of a product, they will have the tools to take tangible steps, from design and choice of material, to production and use, to re-use – all with examples of leaders in the circular economy. The Circular Economy Guide will become the standard manual and discussion document in the coming year. We will discuss it with our clients in all relevant industries to help get them on the fast track to becoming circular. Download the Circular Economy Guide to find answers and learn more about frontrunners, such as Dutch Spirit and De Heyde Hoeve. Or order it for a colleague or business partner.
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Social Entrepreneurs
Why social entrepreneurship will be booming in 2016
Why social entrepreneurship will be booming in 2016 Employment at social enterprises increased by 36 per cent between 2013 and 2015. Their turnover was up 24 per cent during the same period, and the signs for 2016 are even more favourable. Here are three reasons why social entrepreneurship is set to show further growth in 2016. And five ways in which ABN AMRO will contribute to this - for example, by investing in BeeBox’s ‘healthy food’ boxes. Earning money is not the primary
Projects designed to combat youth
Three reasons why social
goal of social enterprises – finding
unemployment or to support informal
entrepreneurship is set to show
innovative solutions to the challenges
carers also performed well. The crux is
further growth in 2016
of today’s society comes first. Yet,
that social enterprises offer solutions
1. Governments are changing tack
they certainly make money – and
to real problems while at the same
Social entrepreneurs have placed
quickly at that: between 2013 and
time developing healthy business
themselves on the administrative
2015 they achieved much faster
models.
map. At the request of the Minister
growth than mainstream SMEs
of Social Affairs and Employment, the
did. These impressive results
Social and Economic Council of the
were not restricted to popular
Netherlands issued a recommenda-
companies such as Snappcar (car
tion in mid-2015 underlining the role
sharing), Tony Chocolonely (slave-
municipalities can play in promoting
free chocolate), Fairphone (‘ethical’
social entrepreneurship. A great many
phones) and Peerby (sharing things).
cities will take up this challenge in
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Social Entrepreneurs
Why social entrepreneurship will be booming in 2016
2016. Amsterdam aspires officially to
for social entrepreneurs. Willemijn
an organisation in the city of Utrecht,
blaze the trail (article in Dutch). And in
Verloop, for example, social entrepre-
which aims to help 540 youngsters
May 2015, Utrecht saw the opening
neur and founder of War Child, set
find a job, enrol in school or set up a
of the Social Impact Factory in which
up a new fund with 30 million euros
business in 2016. We hope to launch
social entrepreneurs, local govern-
available for investment.
another three Social Impact Bonds in 2016.
ment and corporate partners team up to develop solutions to social challen-
Five ways in which ABN AMRO is
ges. In future, municipal procurement
contributing to this
3. Informal investors
programmes will be closely involved
ABN AMRO has been investing in
Our network covers a wide range of
in social entrepreneurship.
social entrepreneurship for some
informal investors interested in social
years now. In 2016 the entire bank
impact. We proactively link them to
2. Legal barriers are disappearing
will contribute: from Large Corpo-
social entrepreneurs, for example
Social entrepreneurs are making
rates to Private Banking and Retail
at the ‘Social Impact Pitch Day’ at
widespread use of crowdfunding
Banking. Our overall objective is to
this year’s ABN AMRO World Ten-
because people are eager to invest in
help entrepreneurs move forward in
nis Tournament. At last year’s Pitch
a social cause. April 2016 will see the
an economy that is beneficial to all.
Day, Marcel van Heist of Rural Spark
introduction of a law in the Nether-
Here’s what we have to offer social
successfully collected capital for his
lands making crowdfunding easier.
entrepreneurs:
energy ambitions in India.
more funds. The small Christian party
1. ABN AMRO Social Impact Fund
4. Coaching programmes
ChristenUnie is even in favour of in-
ABN AMRO has earmarked a total of
Alongside capital, we also provide
vestigating whether government fun-
10 million euros for social entrepre-
knowledge for social entrepreneurs by
ding adequately addresses the needs
neurs through this fund. The money
offering them coaching sessions. In
of social entrepreneurs. In another
is not only invested in Social Impact
recent years, dozens of experts from
development, recommendations put
Bonds, but also directly in businesses.
ABN AMRO were mobilised to coach
forward by SocialEnterpriseNL (article
Like Beebox, pictured in the header,
social entrepreneurs via the platform
in Dutch) have been included in the
which delivers biological food boxes to
of Social Enterprise NL (of which we
new Dutch Tendering Act, which will
consumers’ homes. ABN AMRO has
are a partner).
regulate procurement by all govern-
invested its own capital in this fund,
ment bodies in the future.
with the aim of building up a pool of
5. Speciale betaalrekening
knowledge and experience in social
In 2016, ABN AMRO will offer social
enterprise investments.
entrepreneurs the option of opening
The new law is expected to generate
3. More funding available
a designated bank account. This
As the Dutch economy is expected to grow by more than two per cent
2. Social Impact Bonds
approach underlines the special status
in the coming year, more money
We launched the first Dutch Social
of this group of entrepreneurs and
will flow into the market. And social
Impact Bond (SIB) in 2013, thereby
makes it easier for the bank to contact
entrepreneurs are set to benefit. But
financing a social cause with private
these entrepreneurs to discuss any
money will also become available
capital. The second SIB, totalling 2.1
specific needs they may have or to
from other sources, such as from the
million euros, was launched in No-
connect them with informal investors
growing number of investment funds
vember 2015 to support Buzinezzclub,
and the Social Impact Fund.
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Sustainable Investments
How sustainable investment works at ABN AMRO
How sustainable investment works at ABN AMRO How sustainable are ABN AMRO’s investment services? As sustainable as each individual investor wants them to be, says Global Head of Investment Services & Sustainability Solange Rouschop. ‘We give investors the knowledge to make a considered decision within a wide range of choices.’ How much capital does
IIs a sustainable investment
What is – and what isn’t –
ABN AMRO have invested in
mandate the only way for clients
sustainable investment?
sustainable investments?
to invest sustainably?
‘We always try to bring the total
‘ABN AMRO has sustainable
‘No, other options are also available.
picture into focus. That’s why
investments totalling more than five
Clients can invest independently
we developed the Sustainability
billion euros, most of which are in
through us or based on our experts’
Indicator. We use this indicator to
sustainable investment mandates.
advice. In that case, the client selects
benchmark the companies behind
A mandate means the client has
the composition of the portfolio
shares and bonds, meaning we
asked us to invest their money for
and the degree of sustainability. We
compare the firm’s sustainability
them. Sustainable mandates have
help by providing information on
with that of other market players.
grown explosively in recent years
sustainability.
This allows us to see who is doing
compared with other, traditional
relatively well and who isn’t. We
asset management mandates. We
want to reward the front-runners
saw growth of 20 per cent in 2014,
among listed companies and warn
and this trend continued in 2015.’
the laggards.’
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Sustainable Investments
How sustainable investment works at ABN AMRO
How does the Sustainability
What does it mean to engage
Infographic - Patterns of
Indicator work?
non-sustainable companies in
Sustainable Investment
‘A share or bond is rated on a scale
dialogue?
of 1 to 5, from “excellent” to “poor”.
‘We try to convince companies
We base our decision on information
that, for example, violate human
provided by Sustainalytics research
rights or environmental standards to
agency, which continuously
change their ways. In collaboration
adjusts ratings based on the latest
with RobecoSAM, we encourage
developments. We look at social,
them to embark on an improvement
governance and environmental
process. If that does not yield
aspects. This means that a laggard
results within a few years, we can
in a relatively sustainable market
always decide to exclude the share
can score a 5, and a front-runner
from our investment offering. It’s a
in a less sustainable market a 1.
last resort measure, but we often
Independent investors and our
exert more influence by talking than
investment advisors can use the
by excluding companies.’
Sustainability Indicator to determine how sustainable a company is.’
What does ABN AMRO believe is the key to success for sustainable
Are there any shares or products
investment?
in which ABN AMRO clients
‘More and more investors are aware
cannot invest?
of sustainability issues and make
‘Yes. Clients cannot invest via ABN
well-considered investment decisions.
AMRO in shares of companies
If there’s a demand for sustainability,
that are involved in the production
the supply will become sustainable.
or distribution of controversial
ABN AMRO helps investors make
weapons. So even with “traditional”
decisions that are both financially
investments, we exclude certain
profitable and fit for the long term. We
companies and products. We do
believe that sustainable investment
not necessarily exclude shares of
will ultimately become mainstream
companies that are not sustainable.
because it’s smart investment. Why
We would rather engage them in a
wouldn’t an investor make sustainable
dialogue so that we can exert our
investments?’
influence.’
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Where does the bank stand?
Where does the bank stand in a sector of extremes?
Where does the bank stand in a sector of extremes? ABN AMRO has been serving clients in the diamond sector for over a century, financing a fascinating and timeless product. There’s also a downside, though. Most rough diamonds are mined in developing countries, where sustainability is a risk factor, just as it is in industries like textile and cocoa. Mining rough diamonds was a
Although the KPCS was a major step
controversial activity until the
forward in terms of sustainability,
beginning of this century, as rebel
problems can still arise in less
movements in areas of conflict were
professional businesses, where poor
using the proceeds to finance their
working conditions and pollution
wars. The sale of ‘blood diamonds’
are still commonplace. In this video,
ended with the Kimberley Process
Geert van Reisen, Head of Strategy
Certification Scheme (KPCS) in
and Portfolio Management Diamond
2003, when NGOs, business and
& Jewellery Clients explains the
governments successfully joined
bank’s stance in a sector of extremes.
forces to curb the sale of diamonds
And what role ABN AMRO wishes
from conflict areas.
to play in making this sector more sustainable.
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Human Rights
Banks are also ‘changemakers’
Banks are also ‘changemakers’ Featuring top speakers and an international audience, the second Human Rights Conference focused on a pressing issue: How can the bank use its influence to defend human rights? Watch the compilation of the main messages of speakers, including Kailash Satyarti, founder of the Global March against Child Labour. Human rights are a priority to ABN
impact as a result of our commit-
‘Making tangible progress’
AMRO, a message we clearly
ment to the UN Guiding Principles
Kailash Satyarti, Indian activist and
conveyed at our first Human Rights
Reporting Framework. The confe-
winner of the 2014 Nobel Prize,
Conference in 2014. Since then,
rence theme ‘Business and Human
was the keynote speaker of the
we have taken another major step
Rights’, 350 visitors and a worldwi-
Human Rights Conference. He
forward by signing the UN Guiding
de livestream were the ideal back-
has been fighting child labour for
Principles Reporting Framework in
drop for defining the responsibilities
thirty years and claims ‘Banks are
mid-2015, making ABN AMRO the
of all of the parties in ABN AMRO’s
not only “money makers” but also
first financial institution to adopt
value chain. The conference was
“change makers”’. While a bank like
these standards to report on its
held on 9 December and was follo-
ABN AMRO can play an important
human rights efforts.
wed the next day by two meetings
role in financing businesses, it
of experts on children’s rights in the
also has the clout to bring about
Sensitive themes
informal sector and human traffic-
social change. Corinne Dettmeijer,
The second edition of the Human
king.
National Reporter on Trafficking in
Rights Conference had a stronger
Human Beings and Sexual Violence
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Human Rights
Banks are also ‘changemakers’
against Children, showed us the effects of human trafficking in the Netherlands, emphasising that ‘We must learn how to recognise human trafficking by learning to look carefully’. Caroline Rees is president of Shift, a non-profit organisation that translates the basic principles of human rights into clearly defined reporting standards for organisations. She pointed out that ‘Companies that take responsibility help to eliminate violations of human rights in their chains.’ Watch a compilation of the main messages Next steps After the conference, all participants – clients, employees and other stakeholders – were handed the new booklet “ABN AMRO and Human Rights – Our path towards respecting human rights”(PDF 6 MB). We wrote this booklet to share our knowledge and efforts, and to encourage stakeholders to give this issue priority. A week after the conference, we held a survey, asking stakeholders to name ABN AMRO’s main human rights issues. The survey will help us ensure that we are indeed tackling the most pressing issues.
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Richard Retweets
Head of Sustainable Banking Richard Kooloos ranks his favourite tweets and retweets once every three months. This quarter’s picks: the impact of solar roofing tiles, choosing between the economy and the environment, and the bank-wide green bond. Richard Kooloos, Head of Sustainable Banking at ABN AMRO and registered tweeter, pressed the tweet button more than 2,300 times in almost 1,900 days. He shares what he thinks, does and sees in the world of sustainability. This is his selection of tweets from the past quarter. Follow him on Twitter for daily sustainability updates. them. So, what’s going wrong? I think that a better supply could remove psychological barriers, like the idea that solar panels are ugly. Just see ‘The accord at the climate summit
what’s happening with “attractive”
‘Justin Trudeau is right – it’s not about
in Paris was praised as politically
solar roofing tiles. The rapidly growing
choosing. The economy isn’t a victim
“historic”.The ambition is to limit
demand for this product proves that
of sustainability or vice versa. We
global warming to a maximum of 1.5
smart adjustments to supply could
can build a new, flourishing economy
degrees Celsius . Now we have to live
have a huge impact on demand.’.’
based on sustainable principles. I see
up to this target, and the market has
sustainability as a fundamental attitude
to get on board. Sustainable supply
that people and organisations can
and demand are having a hard time
adopt. Sustainable business innovation
finding each other. Take solar panels,
– that’s what’s closest to my heart. In
for instance. Everybody knows that
essence, the question is the same for
panels earn their investment back,
everybody: how long can we keep
but the public still hasn’t warmed to
doing what we’re doing? How can I
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Richard Retweets make sure that I will be proud of what I am doing twenty years down the line?’
‘I think we will still be proud of our Green Bond twenty years from now. We issued a total of 500 million euros in green bonds in 2015, which we are using to finance green mortgages and loans for solar energy. That was a pioneering move – in a nutshell, we set up a small bit of sustainable financial infrastructure. Sustainability at the heart of the bank. We’re now being rewarded with a prize in this field.’
‘We want to give human rights a prominent position in the bank. To embed an issue like this in the long term, we need to involve stakeholders by engaging them in a dialogue and explaining the course we are trying to take. And if stakeholders see initiatives like our Human Rights Conference and the Human Rights Guide, this will confirm that we are on the right track.’
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Maritime sector
Grieg Green offers a sustainable alternative for shipbreaking
Grieg Green offers a sustainable alternative for shipbreaking In 2014, three out of four obsolete ships were demolished on the beaches of India, Bangladesh and Pakistan, under inhumane and highly polluting conditions. Grieg Green helps ship owners break down their ships to the last nuts and bolts. Anette Berg, head of ABN AMRO’s Maritime Norway department, explains why ABN AMRO is financing and supporting this project. As a co-founder of the Sustainable
involved in the financing procedure.
However, this method takes its toll
Shipping Initiative, ABN AMRO
She has been working in the
on labourers and the environment.
is a front runner in making this
shipping industry for nearly thirty
Lack of schooling, tools and
industry more sustainable. One
years, as a CFO and currently as
safety measures renders the
of the main objectives of this joint
head of Maritime Norway at ABN
work extremely dangerous. While
venture between businesses and
AMRO.
exact figures are not available, the
NGOs is to change current ship
Shipbreaking Platform claims that
demolition practices. Financing
What’s the problem?
in 2014 at least 27 people were
Grieg Green, which buys obsolete
‘Businesses are paid more for
killed in work-related accidents in
ships and guarantees sustainable
their old ships if they have them
India, Bangladesh and Pakistan.
recycling, brings this goal within
demolished on the beaches of
The number of deaths accountable
reach. Norwegian Anette Berg was
India, Pakistan and Bangladesh.
to illness caused by exposure
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Maritime sector
Grieg Green offers a sustainable alternative for shipbreaking
to asbestos and toxic fumes is
Is there any hope for change?
unknown. Hazardous waste is
‘A growing number of ship owners
often left behind on the beaches,
agree that the beaching method is
damaging the environment. This is
unacceptable. Some 25 per cent of
unacceptable.’
obsolete ships – measured in gross
Infographic Scheepssloop
tonnes – are processed in a more What is Grieg Green’s role?
sustainable manner at shipyards,
‘This company is unique in that it
although fewer than ten per cent
advises customers on sustainable
of this group meet the latest safety
recycling of ships. Grieg Green
and sustainability requirements. By
advises throughout the entire
financing Grieg Green, we hope to
process, from finding shipyards to
accelerate change in this industry. This
conducting contract negotiations and
won’t happen overnight, but there
processing the paperwork. Grieg
is a lot of potential. If we manage to
Green also buys old ships to resell
depollute shipbreaking, the impact for
them to shipyards that have been
people and the environment will be
preselected to meet the highest
huge.’
sustainability standards. Grieg Green offers a sustainable alternative in the predominantly polluting industry of ship breaking.’ How is ABN AMRO supporting this initiative? ‘We provide Grieg Green with working capital, which Grieg Green then uses to buy more ships. The impact is immediate. Tapping our broad network in the marine and offshore sector, we introduce the company to our clients, who we frequently contact about this issue. We are convinced that change is essential and are therefore more than willing to support this company. We provide financing, as well as our knowledge and network.’
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Real Estate
An Alkmaar bank branch is the prime sustainable business case
An Alkmaar bank branch is the prime sustainable business case One of the two goals of the Green Quest last year was to make a mid-sized ABN AMRO bank branch in Alkmaar energy and carbon neutral. Now, though, those horizons have been expanded: if all Dutch offices were to copy this business case, fifty per cent of the Dutch ‘Energy Agreement for Sustainable Growth’, would be met. Last year ABN AMRO was advised
building was awarded BREEAM
emissions are kept at zero by limiting
by the Green Quest, the Netherlands’
Excellent certification in September,
and compensating emissions, and
leading experts in sustainability.
and the Alkmaar branch followed in
the office has become self-sufficient
The bank had two goals: to obtain
November..
energy-wise by saving and generating
BREEAM Excellent certification for
energy. What is the business case?
its head office at Gustav Mahlerlaan
Carbon and energy neutral
What measures can office owners or
in Amsterdam and to make its
Both offices now rank among the only
renters duplicate?
Alkmaar branch carbon and energy
four office buildings in the province of
neutral. We wanted to create a
North Holland with the highest level
The Alkmaar business case
successful business case that
BREEAM sustainability certificate
•
other ABN AMRO branches and
for existing buildings. The Alkmaar
unless it sees a solid business
clients could copy. And we were
branch is even fully carbon and energy
case. Office owners will only
successful! The Gustav Mahlerlaan
neutral. This means that carbon
invest in sustainability if the return
The market will sit on its hands
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
Real Estate
An Alkmaar bank branch is the prime sustainable business case •
All Dutch real estate owners have
time is realistic. The successful
branch by around 60 per cent.
transformation of the Alkmaar
The branch’s energy needs –
the ‘right to copy’: all findings
branch demonstrates that such
constituting the remaining 40 per
will be released and ABN AMRO
a business case is possible.
cent – were met by 500 solar
relationship managers will share
Kantoorgrootte: 5.000 m2
panels, making the branch energy
them with the market.
•
Size of the office: 5,000 sq.m
neutral. In the long run, the
•
Goal: To make the building carbon
panels will even yield additional
harnessing its expertise to
and energy neutral
energy.
achieve its real estate ambition
A foundation of proven
for 2017, namely to ensure that
is more expensive than traditional
technology with a few top
30 per cent of its portfolio obtains
replacement)
innovations A smart balance
an energy A label (up from 1 per
Average life cycle of installations:
between innovation (big
cent now), to transform 300,000
15 years
impact) and proven measures
square metres of vacant space
Annual energy savings and
(affordable) is a key success
and to finance 30 landmarks.
maintenance: 44,646 euros
factor. In Alkmaar the emphasis
Annual revenues and subsidy:
was on proven innovations. This
Annemarie Rakhorst, one of the
27,725 euros
was supplemented by specially
pioneers in sustainable building, says
Return time of investment: 7.4
designed innovations, such as the
the next step for ABN AMRO is to
years
use of phase-change material in
bring this knowledge to the housing
Net savings after 15 years:
the ceiling. This material stores
market. She was quoted in the Dutch
more than 500,000 euros (after
heat when it is warm (which has
financial daily Het Financieele Dagblad
deducting investment)
a cooling effect) and releases heat
as saying ‘Individuals often have a
when it is cold.
hard time making their homes energy-
•
• • • • •
Total costs: 533,264 euros (which
•
ABN AMRO Real Estate is
producing. ABN AMRO should share
The lessons of Alkmaar Below are the three main measures
Alkmaar’s impact
– all of which pay off quickly – that
One of the goals stated in the Dutch
every office owner in the Netherlands
Energy Agreement for Sustainable
can implement:
Growth is to reduce energy
•
Choose all-electric – and only
consumption in the total developed
all-electric An air-to-water heat
environment by 62 petajoules. If the
pump can cool and heat a building
lessons learned in Alkmaar were to
and is fully electric. In principle,
be rolled out nationwide – including
the gas tap can be switched off.
outside of ABN AMRO – 50 per cent
Electricity consumption grows,
(30.6 petajoules) of that goal would
but this is easier to compensate
be met. And this doesn’t even include
than gas.
residential buildings. This is what ABN
Saving and generating are a
AMRO will do to make impact.
golden combination Savings
•
•
•
this knowledge.’
ABN AMRO is using Alkmaar as
measures alone reduced energy
a blueprint for making more of its
consumption in the Alkmaar
own offices sustainable..
This newsletter is part of the regular ABN AMRO sustainable reporting for the period: 1 November 2015 - 31 December 2015.
ABN AMRO Sustainable Banking Gustav Mahlerlaan 10, 1082 PP Amsterdam P.O. Box 283, 1000 EA Amsterdam The Netherlands abnamro.com/duurzaam-bankieren
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