Sustainability Management Plan

2015 - 2016

Index Introduction

B3 - Fair Trade

Scope

B4 - Local Entrepreneurs

Reference

B5 - Respect Local Population

Vision

B6 - Exploitation

Mission

B7 - Equitable Hiring

Goals

B8 - Employee Protection

A - Sustainable Management Plan

B9 - Basic Service

A1 - Implement a Sustainable Management Plan

B10 - Local Livelihoods

A2 - Legal Compliance

B11 - Bribery and Corruption

A3 - Employee Training

C - Code of Behaviour, Historical Artefacts,

A4 - Customer Satisfaction

Protection of Sites and Incorporation of Culture

A5 - Accuracy of Promotional Material

D - Environmental

A6 - Local Zoning, Design and Construction

a. Energy Conservation

A7 - Experiential or Interpretive Tourism

b. Water Conservation

A8 - Communication Strategy

c. Garbage Disposable Management

A9 - Health and Safety

d. Eco-friendly Products and Initiatives

B - Social and Economic Development

e. Pollution Control

B1 - Community Development

f. Socio-cultural Initiatives

B2 - Local Employment

INTRODUCTION: The award-winning Dubai beach resort, JA Jebel Ali Golf Resort, features two striking hotels - the beautiful JA Palm Tree Court and the original JA Jebel Ali Beach Hotel, which was refurbished in 2009 along with a brand new conference centre. Located just 15 minutes from Dubai Marina, this fabulous beach resort features an 800-metre palm-lined private beach, lush gardens and three temperature-controlled swimming pools plus 15 restaurants and bars. JA Jebel Ali Golf Resort is a place where an incredible range of facilities and services are offered in synergy. A championship-standard 9-hole golf course, an academy luxury spa of 10 treatment rooms with associated wet spa facilities, horse riding stables, marina and seaplane flights are just a few of the special facilities on offer. With a well-established catering and banqueting division, JA Jebel Ali Golf Resort can arrange catering in the desert, at a residence or at any of the private garden and beach venues in the resort.

JA Jebel Ali Beach Hotel Featuring 231 rooms and suites overlooking the sea, private marina and hotel gardens, this well-known Dubai beach hotel is part of the award-winning JA Jebel Ali Golf Resort. In addition to the palm-lined beach, spa and four swimming pools, there are several restaurants, excellent sporting facilities and children’s entertainment clubs just waiting to be explored.

JA Palm Tree Court Dedicated to an exceptional standard of family-friendly travel, this beachfront hotel is a part of the award-winning JA Jebel Ali Golf Resort. Just steps from the sea, 208 spacious low-rise 1 and 2-bedroom suites as well as junior suites with private balconies or terraces overlook the beautiful gardens. In addition to the palm-lined beach, spa and four swimming pools, there are several restaurants, excellent sporting facilities and children’s entertainment clubs just waiting to be enjoyed. The resort’s most exclusive suites with personalised luxury benefits can be found in The Residence. We, at JA Jebel Ali Golf Resort are committed to providing “Heartfelt Hospitality” and “casual luxury” to our guests in the best ecologically sound environment, where care has been taken to use sustainable products where and when possible. We invite and encourage our guests to participate in our efforts to protect the environment, by providing information about our business and pointing out to them on how they can support our policies to reduce carbon imprints. We seek to ensure, through our environmental initiatives, that business activities are environmentally sound and designed to operate in compliance with all applicable regulatory requirements to which the organisations subscribes. These relate to its environmental aspects and its environmental performance, which is also monitored to demonstrate continual improvement. We will perform our business activities with attention to the environmental issues, which may have legal, financial, reputational and environmental implications. JA Jebel Ali Golf Resort clearly establishes its principles for the environment. Areas identified as a health and safety hazard can be rejected on environmental grounds when a proposed job fails to address the environmental, health and safety regulations or other substantial issues in a satisfactory way. JA Jebel Ali Golf Resort supports a precautionary approach to the management and sustainable use of natural resources. It ensures that its operations include measures to safeguard, and where possible, enhance natural habitats and biodiversity, in a pre-planned manner.

SCOPE: JA Jebel Ali Golf Resort will work with international agencies and other organisations in promoting a coordinated approach towards effective environment, health and safety interventions in the region. This includes the alleviation of severe environmental, health and safety problems. JA Jebel Ali Golf Resort is committed to enabling dialogue with its stakeholders, governments, suppliers and business partners, other international institutions, and civil society at large in-line with our environmental, health and safety, quality and socio-cultural endeavours. In its internal operations, JA Jebel Ali Golf Resort seeks to work with suppliers and sub-contractors who follow similarly high environmental standards.

REFERENCE: Green Globe Certification Standard and Guide to Certification V 1.7

VISION: We, at JA Jebel Ali Golf Resort are committed to environmental protection and strive to be proactive to minimise the property’s impact on the environment through resource conservation, encouraging the preservation of flora and fauna, reducing pollution and its imprint, and by following best practices. All the while educating all our associates through health and safety, quality and socio-cultural endeavours. In delivering this commitment, it is the responsibility of each and every associate to contribute towards and promote the practices in place, work carefully to minimise excess waste, buy and use sustainable products, conserve natural resources and lead by example.

MISSION: • Appropriate and efficient mitigation measures to comply with all regulatory legal requirements • Conservation of natural resources including water and energy along with other raw materials used in the hotel • Reducing waste by effective garbage disposal management system, • Appropriate measures to evaluate and minimise environment pollution of air and water, using carbon footprint offset tools, if and when applicable • Sustainable purchasing • Encouraging preservation of flora and fauna • Nurturing a responsible culture

YEAR OLD PERFORMANCE:

GOALS: Baseline consumption – 2013 (Actuals): • The average water consumption was 3251 L / per guest, per night • The average energy consumption was 759 KWH / M2 • Total waste to landfill was 12,894 M3 • Total CO2 emissions for year 2013 was 20,581 tonnes Short term goals, as compared to last year - 2014: • Reduction in greenhouse gas emissions by 3% • Reduction in energy consumption in KWH by 3.5% • Reduction in water consumption in litres by 12% • Reduction in material waste sent to landfills (common waste) by 10% Yearly performance, as compared to last year - 2014 (Actuals): • The electricity consumption has increased by 0.8% in 2014 • Gas consumption (laundry + kitchen gas) has reduced by 11.17% • Water consumption in 2014 has increased by 14.6%

• The total CO2 emissions generated by the property due to its energy consumption during 2014 was 23,458.6 tonnes. This represents a 1% increase CO2 emissions compared to 2013 • The total waste per guest, per night for 2014 was 13.52 kgs, as compared to 14.41 kgs per guest, per night in 2013. This is a variance of 6.20% • The property achieved a 3.49% waste diversion from landfills in 2014, as compared to 1.99% in 2013 Goals of 2015: • Electricity consumption to be reduced by 5%, as compared to 2013 • Water consumption to be reduced by 5%, as compared to 2013 • Gas consumption to be reduced by 15%, as compared to 2013 • Carbon emission to be reduced by 10%, as compared to 2013 • Restricting common waste of garbage room to be maximum 16 skips of 1.1 CBM / day • Waste diversion ratio to increase by 10%, as compared to 2014 by the end of 2015 Long term goal – 2018 (Against 2013 baseline): • Reduction in greenhouse gas emissions by 20% • Reduction in energy consumption in KWH by 10% • Reduction in water consumption in litres by 15% • Reduction in material waste sent to landfills (common waste) by 50%

A - SUSTAINABILITY MANAGEMENT PLAN: In order to comply with its environmental mandate, policy, objectives and general principles, JA Jebel Ali Golf Resort shall pursue four strategic directions: • Integrating health and safety, environmental, socio-cultural and quality issue considerations into the business cycle • Promoting environmentally oriented investments across JA Jebel Ali Golf Resort • Mainstreaming environmental considerations through JA Jebel Ali Golf Resort business strategies and technical cooperation activities • Building partnerships to address regional and global environment, and health and safety issues

A1 - Implement A Sustainable Management Plan: Our strategy for environmental sustainability is based on PDCA cycle. This was made popular by Dr. W. Edwards Deming, who is considered by many to be the father of modern quality control. The concept of PDCA is based on a scientific method developed from the work of Francis Bacon. The scientific method can be written as “hypothesis”–”experiment”–”evaluation” or plan, do and check. PDCA is a successive cycle which starts off small to test potential effects on processes, but then gradually leads to larger and more targeted changes. Plan, Do, Check and Act are the four components of the work bench in any hospitality industry.

P - PLAN Establish the objectives and processes necessary to deliver results in accordance with the expected output, by making the expected output the focus. It differs from other techniques in the completeness and accuracy of the specification, which is also part of the improvement. D - DO Implement the new processes. Often on a small scale if possible, to test possible effects. C - CHECK Measure the new processes and compare the outcomes against the expected results to ascertain any differences. A - ACT Analyze the differences to determine their cause. Each will be part of either one or more of the P-D-C-A steps. Determine where to apply changes that will include improvement. When a pass through these four steps does not result in the need to improve, refine the scope to which PDCA is applied until there is a plan that involves improvement. Our hotel’s strategy for environment sustainability is to reduce the environmental impact associated with the operation of our hotel. We strive to develop technical, operational and organisational innovations to help reduce material and energy inputs. Use of environmentally friendly resources, optimisation of operating equipment, reduced waste inputs, lower rejection rates / also guest or associate related complaints and waste recycling, together with the principles of efficiency, sufficiency and consistency will drive our efforts towards environmental sustainability.

A2 – Legal Compliance:

A4 – Customer Satisfaction:

The hotel is licensed according to UAE law and in compliance with all relevant international and local legislations along with regulations, including health, safety, labour, environmental aspects and insurance policies, and that the guests’ and staffs’ protection instruments are up-to-date and in order.

It is all about providing guests with a great experience. JA Jebel Ali Golf Resort is known for Heartfelt Hospitality - it is about giving services from the heart to our guests. It is about the experience that our guests enjoy, which incorporates our service culture and how we, as associates interact with our guests.

A3 – Employee Training:

Customer satisfaction is driven by our hotel executive committee, the operational team and all the staff members are monitored by the Business Excellence team. The online guest review program (Market Matrix) is in place and the feedback is reviewed, and the sentiments are analyzed / shared with the team to resolve any issues for continual improvement.

All employees within the JA Jebel Ali Golf Resort are trained on the Sustainability Management Plans. The records are available and accessible in the office of Learning and Development. Based on the annual aspects and impact analysis, each department identifies training needs for those employees whose work activities may create a significant impact upon the environment. Procedural training records will be maintained on the training matrix and on file by the Green Team Leader. Relevant procedures identified in the Document Control shall be established and maintained to ensure employees are aware of: • The importance of conformance with the Green Globe policies and procedures along with the requirements of the environmental management system • The significant environment impacts, actual or potential of their work activities and the environmental benefits of improved personal performance • Their roles and responsibilities in achieving conformance with the environmental policies and procedures along with the requirements of the Environmental Management System, including emergency preparedness and response requirements • The potential consequences of departure from specified operating procedures Specific to Green Globe there are two modules designed. It is the responsibility of each section head to ensure that each and every employee undergoes this training, minimum once • Green Globe Module One – This training comprises subjects such as global environmental concerns and their solutions, need of EMS, vision, mission, goal and responsibility of each associate. It is accompanied with exercises and a short video • Green Globe Module Two - The hotel’s environmental journey and achievement so far, establishing communication channels with the employee, owners and suppliers along with CSR activities, recognitions and awards Personnel performing the tasks, which can cause a significant environmental impact on the environment, shall be evaluated for competence on the basis of training, as identified in the training procedure. Records of training will be maintained, the effectiveness of training provided will be reviewed and the benefits derived from training will be monitored to provide input to future training strategy. All new employees will receive training on Green Globe related procedures, policy and requirements of the Environmental Management System as per the Green Globe training procedures. As part of the orientation is the implementation of an awareness training on environmental practices. In addition the Learning and Development sends out training material on environmental awareness in the form of a Hot Topic or Product Knowledge information for the Departmental trainers to train their teams on. Trainings are conducted as part of the orientation on cultural awareness, living in the UAE and on basic environmental awareness. There are also feedback forms to evaluate training sessions on the information provided and associates commitment to implement their learnings on-the-job.

The Revinate Inc. online system helps us to monitor and analyze different online media on related guest reviews as it offers various solutions, including reviews on dashboards, workflow management tools, daily alerts, weekly and real-time alerts, social media monitoring, social buzz, global review coverage, restaurant accounts, routes the guest’s feedback and identifies management or operational issues. We also follow Richey International standards and mystery shopping - a program that includes a variety of methodologies including field research and reports, conceptualizing and managing brand-tailored behaviours and standards, and strategy sessions - customised workshops and team dynamics coaching.

A5 – Accuracy Of Promotional Materials: At JA Jebel Ali Golf Resort, our appointed corporate Sales and Marketing team handles all the promotional materials, and works fully in-line with pre-set company standards and local laws. We are very strict about not overselling or misrepresenting our products and services, and prefer to underplay, rather than the opposite. Therefore, there is no risk of lack of information regarding the sustainability efforts.

A6 – Local Zoning, Design And Construction: JA Jebel Ali Golf Resort is built with approvals of the local authority and is in-line with the civil defence guideline and is licensed from Dubai Tourism, Commerce and Marketing. It’s also compatible with the surrounding neighbourhood. No local significant sites, water courses, wildlife of any sort, vegetation or local residents have been disturbed in an adverse manner. Continuous preventive maintenance is planned, performed and controlled on a regular basis. All appliances that have been purchased for operating the hotel, are energy and water saving. Measures have been taken with the purpose of JA Jebel Ali Golf Resort being as sustainable, energy-saving and long-lasting. The building is accessible for people with special needs and also rooms are available for special needs guests.

A7 – Experiential Or Interpretive Tourism: Our Experience Desk colleagues are familiar with the local culture of UAE and educate our guests on the same. JA Jebel Ali Golf Resort have associates of different nationalities speaking various languages, which make it easier to communicate with our guests from all over the world. We also provide complimentary shuttle bus services to various heritage and cultural sites, for our guests to experience UAE culture.

A8 – Communications Strategy: At JA Jebel Ali Golf Resort we communicate with our in-house and out-house guests effectively. Our environmental plans and strategies for a sustainable hotel operation are clearly defined. They are communicated internally and externally along with our involvement with the local community and other charity work. The hotel’s Sustainable Management Plan is communicated to the guests via the guest rooms’ leaflet featuring the green initiative to gain the guest’s voluntary participation in our sustainable program of energy saving and water consumption.

B – SOCIAL AND ECONOMIC DEVELOPMENT: B1 – Community Development: JA Jebel Ali Golf Resort is proudly associated with Al Noor Training Centre for Children with Special Needs. The Centre opened in 1981, with only eight children. It now serves special needs children of different nationalities and can accommodate up to 300 children at its purpose-built facility which opened in 2007. The facility was generously donated by His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and it was made possible through the benefaction of Her Royal Highness Princess Haya Bint Al Hussein. Al Noor offers a Primary Unit for children between the ages of three and eight. The unit focuses on pre-academic concepts, social and communication skills along with adaptive skill training including eating skills and using the toilet. The Junior Unit consists of children between the ages of 9 and 14, with a strong emphasis on learning to communicate, developing conceptual and academic skills, and it promotes playing and social skills.

A9 – Health And Safety: JA Jebel Ali Golf Resort has established, implemented and maintained a health and safety management system, which is aligned with the local authority requirements, and international hotel and tour operator standards. It is mandatory for the associates of JA Jebel Ali Golf Resorts to conform to the policies and with the Health and Safety Training. The associates need to carry out their responsibilities with respect to the company’s health and safety policies. Fire drills are conducted on a regular basis, standard operating procedures are in place and associates are trained to ensure safety of our valuable guests and associates. Our BM system is connected directly to the civil defence. The fire system is tested and maintained. All our kitchens and the circuit of goods used in production are HACCP certified. These international and local standards are followed strictly, to ensure we deliver safe food to our guests, and that the work environment is also safe and desirable for associates, suppliers and contractors. Regular audits are conducted by the Health and Safety Managers of tour operators. Third party audit companies are also hired by the international tour operators. Scheduled preventive maintenance is carried out to ensure safety. Complete water system – Hot and cold, closed and open circuits are disinfected (hydro-chlorinated) twice in a year for Legionella prevention by a subcontracted company approved by the local authority. A third party laboratory is conducting independent and multiple analysis to detect Legionella contamination on a quarterly repetitive cycle. Risk analysis is done for the complete building / activities in order to evaluate the associated risk, and to come out with a management plan. A certified nurse is on-site for 9 hours daily, supported by an international accredited medical supply company for our guests and hotel employees. An elevated case will be treated in preappointed hospitals and clinics. A minimum of 10% of the hotel work force are trained in First Aid information to allow a fast response in a medical crisis.

The Special Care Unit serves multiply challenged children between the ages of 4 and 18. This is for children with profound physical disabilities, multi-sensory impairments, severe developmental disorders and complex communication needs. JA Jebel Ali Golf Resort presented a cheque of AED 25,900 to the Dubai Autism Center, of funds raised through various competitions, raffles and direct donations during the Charity Amateur Golf Tournament, which took place at the JA Jebel Ali Golf Resort as part of five qualifying tournaments for the grand finale. Mohammad Al Emadi, Director General of Dubai Autism Center said: “We at Dubai Autism Center would like to thank the hotel, club management, and the organisers for holding the event and for all the support. We look forward to working together in the future.” “We were glad to be part of this event as we would like to work closely with the community and support the good causes such as autism.” David Thompson, Chief Operating Officer of JA Jebel Ali Golf Resort said.

To encourage sales of local products and handicrafts, both the gift shops in the hotel promotes homemade crafts.

B3 – Fair Trade: JA Jebel Ali Golf Resort’s purchasing policy is to work with suppliers who are organic and / or in fair trade. Purchasing policy on sustainability is present in the corporate office and is also governed from there. The hotel promotes the food of local origins, most preferably organic. Suppliers are selected on the basis of being ecocertified, local and sustainable. Products purchased by or produced for JA Jebel Ali Golf Resort are from organic and / or fair trade suppliers. Our list of eco-certified products include coffee, tea, in-room products (creams and shampoos), linens, towels and textiles, papers, toilet paper, napkins and cleaning products. Printing papers are FSC and eco-certified. Chemicals used in Housekeeping and Stewarding are eco-friendly.

Emiratisation: In 2003, the company formed a dedicated, corporate Emiratisation department in order to develop sustainable, long-term employment of UAE Nationals within the company’s UAE hotels. Charity support: We host special events, make donations and sponsor venues for fundraising events to support charities like the Al Noor School for Children with Special Needs, Breast Cancer Association, Centre for Autism and Foresight. UAE National Day: We create an extensive exhibition with interactive events for the guests to showcase Emirati traditions and culture. Fair trade products: Our properties use products like fair trade coffee, which means among other things, that fair prices were paid to primary producers or farmers, especially in developing countries.

B2 – Local Employment: Emiratisation has been part of the company strategy since 2003, during which time a separate brand was created to assist the company vision of sustainable long-term Emiratisation throughout all its operations. ‘Al Bawaba’ - translates as the ‘Gateway’ - was chosen to convey that JA Resorts & Hotels not only offers UAE Nationals employment, but also a career gateway into the hospitality industry. The use of the brand ‘Al Bawaba’ graphically represents the way the company sees its Emiratisation initiatives fan out on a sustainable and systematic basis. This process is implemented through targeted entry level positions for UAE Nationals into each of its various properties, gradually culminating in the aim to place UAE Nationals strategically, within the hotel’s and back house departments. The final objective of this initiative is to have UAE Nationals represented across all position grades within the properties over a long-term. At present, the company employs over 30 UAE Nationals.

B4 – Support Local Entrepreneurs: JA Jebel Ali Golf Resort supports local entrepreneurs by renting shops to local owners, so as to sell UAE hand-made crafts and products to help the local economy. Our aim is to spark the entrepreneurial spirit in the hotel by training local students to shape their ideas. We connect them to our professional department heads in different hotel sections, to accelerate their learning and build their professional career. Also our owning company DUTCO, is one of the oldest locally owned and run companies in Dubai and the UAE.

B5 – Respect Local Populations: All our colleagues are trained on UAE culture through a training called “Living in the UAE”. It is incorporated as part of the orientation programme. Information on the same is in the associates’ handbook, which is handed over to each and every colleague during the company orientation. Constant training in the form of “Hot Topics” is delivered to the associates on a regular basis. Information on UAE’s culture is communicated to guests through our welcome letter and through various multimedia platforms.

B6 – Exploitation: JA Jebel Ali Golf Resort strictly follows the UAE Federal Law. Recruitment Policy states minimum hire age is 21 and in the UAE this is regulated directly by the Ministry of Labour Department for anyone to attain a residence / work visa. It is also a part of the associate handbook – Code of Ethics of the company, communicated through the associate manual and during induction. Also, the backbone of the disciplinary and grievance policy of JA Resorts & Hotels follows strict and a zero tolerance policy towards sexual exploitation of children. Our company ensures that the hotel venue is not used for the sexual exploitation of adults and children. Also that the products and services produced for the hotel are not by forced or bonded labour, exploitation of labour and unethical labour practices.

B7 – Equitable Hiring: JA Resorts & Hotels is an international hospitality company, with over 35 years of experience in managing and operating resorts and hotels. The group employs over 2,000 people across an inspiring portfolio and is proud of the rich diversity of cultures and nationalities that exist across its properties. The company follows the three guiding principles of the Code of Ethics, which are: • Equality and Fair Treatment • Respect • Personal and Professional Accountability

B8 – Employee Protection: As per the UAE labour laws, all salaries and benefits are above the labour requirements and salaries are paid through local banks. Overtime is paid for hours worked beyond the established working hours and also working hours do not exceed the legal maximums of those established by the UAE labour law. All associates are provided with health insurance according to the UAE law. Our Learning and Development Team has various trainings on supporting capacity building for a skilled workforce.

B9 – Basic Services: All the activities are according to DTCM regulations and within the plot limit only. Hotel activities have not impacted resources or services in the local area or neighbouring communities in any negative manner.

B10 – Local Livelihoods: JA Jebel Ali Golf Resort is located in Jebel Ali Dubai. Jebel Ali (Arabic: ‫( ) جــبــل عــلــي‬also sometimes written as “Mina Jabal Ali”) is a deep port located in Dubai, United Arab Emirates. Jebel Ali is the world’s biggest and largest man-made harbour, and is by far the busiest port in the Middle East. Port Jebel Ali was constructed in the late 1970s to supplement the facilities at Port Rashid. Jebel Ali Port, credited to the efforts of Rashid bin Saeed Al Maktoum, opened in 1979. The village of Jebel Ali was constructed for port workers, and it had a population of 300 people. Covering over 134.68 square kilometres, it is home to over five thousand companies from 120 countries of the world, and has 67 berths. The port of Jebel Ali has become the port most frequently visited by ships of the United States Navy outside of the United States. Due to the depth of the harbour and size of the port facilities, a Nimitz-class aircraft carrier and several ships of the accompanying battle group can be accommodated pier side. Due to the frequency of these port visits, semi-permanent liberty facilities have been erected adjacent to the carrier berth.

B11 – Bribery And Corruption: We follow three guiding principles of the Code of Ethics, which are - Equality and Fair Treatment, Respect, Personal and Professional Accountability. The hotel prohibits its employees from soliciting, arranging or accepting bribes intended for the employee’s benefit or that of the employee’s family, friends, associates or acquaintances at all times. The hotel publicly discloses all its political and charitable contributions on its webpage, staff notice boards and magazines. The company’s anti-bribery policies are made known to the contractors and suppliers in their contracts itself.

C – CODE OF BEHAVIOUR, HISTORICAL ARTIFACTS, PROTECTION OF SITES AND INCORPORATION OF CULTURE: JA Jebel Ali Golf Resort complies with local laws, standards and government regulations concerning the protection of historical sites and the UAE’s wide cultural heritage. Also our company policy includes a code of behaviour concerning the protection of local cultures and historical sites. All associates are well briefed during the orientation about local cultures and resulting cultural sensitive issues, basically the “Do’s and Don’ts”. The hotel complies with local laws of no selling, trading or displaying of archaeological pieces / objects allowed. This also reflects in our agreements with the shop owners. Guests are informed of illegal products and souvenirs in the UAE; the list of such illegal products and souvenirs is available with our Concierge team. Guests are provided with information on the preservation and access to the local site’s history, culture and natural environment, through welcome letters and in-room collaterals. A dedicated Guests’ Experience team is fully trained to promote tours to local heritage sites and a complimentary shuttle service is available for our guests to Dubai Heritage Village and other historical sites such as Old Dubai / Souk on a daily basis. Also, a list of historical and cultural sites is available with our Concierge team. The hotel uses visual elements of local architecture and mashrabiya around the hotel. Local dates and Arabic coffee is served to the guests upon arrival, and our Arabic themed restaurant Ibn Majed within the hotel, serves Arabian cuisines on a rotation basis and UAE signature dishes are available on the menu.

D: ENVIRONMENT: A. Energy Conservation: 1. Use of LED Lights: The resort has spent nearly AED 500,000 to change all the lights to LED. This includes the front and backhouse areas. The front areas was completed by 2014 and now the back-house is undergoing the process in a gradual manner.

5. Use of R 134-A (CH2FCF3) 1,1,1,2-Tetrafluoroethane CAS number 811-97-2: Also known as norflurane (INN), this is a haloalkane refrigerant with thermodynamic properties similar to R-12 (dichlorodifluoromethane), but with insignificant ozone depletion potential. It is an environmentally friendly refrigerant with leak detection system, which is used in all chillers / A/C plants. This increases efficiency and lowers energy consumption, and causes less harm to the atmosphere and the ozone layer. 6. Installation of New A/C Chiller Plant 360 TR: An old reciprocating chiller has been replaced with a screw type chiller, which is 20% more efficient than the older one. Two of them has been replaced in JA Jebel Ali Beach Hotel, where as four have been replaced in Palm Tree Court. All these uses the R134a environment friendly refrigerant. 7. Separate Metering for Electricity Measurement: Electricity metres have been installed for the Stables and the Employee’s Accommodation to get to know its actual consumption. Separate sub metres have been planned at various other places to know which area is consuming more electricity so that the focus can be diverted towards it. Old metres are calibrated by an external company to get accurate data. 8. Solar Panels in the BioGarden: Photovoltaic (PV) is the name of a method of converting solar energy into direct current electricity using semiconducting materials that exhibit the photovoltaic effect. A photovoltaic system employs solar panels composed of a number of solar cells to supply usable solar power. The first step involves the photoelectric effect, from which a second electrochemical process takes place involving crystallized atoms being ionized in a series, generating an electric current.

2. Use of Fresh Air in Lieu of Chillers: A 100% fresh air is used for cooling to reduce the chillers’ load during winter months. Kitchen hoods are provided with untreated air to reduce conditioned air from being extracted. 3. Use of Photo Cell In Car Parking and in the Garden Area: A solid-state device that converts light into electrical energy by producing a voltage, as in a photovoltaic cell. Or it uses light to regulate the flow of current, as in a photoconductive cell. It is used in automatic control systems for outdoor lighting. Unlike timers, this system detects sunlight and switches on the light when it is actually needed. 4. Old Electrical Panel Replaced with New Energy Efficient Panel: It’s benefits are in terms of reduced repair and maintenance costs, continuous uninterrupted power and no inconvenience to the guests. Without the new panel, the Power Factor of a building can be anywhere from .70 to .95. In other words, the building is using only 70% to 95% of the electricity that is coming through the electric metre, and which shows up on the electric bill. This panel improves the Power Factor and energy efficiency of the building, thus reducing the amount of electricity that the hotel uses. So when we are using the refrigerator, freezer, dishwasher, washer, spa, pool, dryer, air conditioner or heating system, the building will require less electricity. This reduces electric bills by 20%. It also reduces 3 tonnes of carbon from your building’s carbon footprint.

9. Energy Audits: An energy audit, which is an inspection, survey and analysis of energy flows for energy conservation in a building, process or system to reduce the amount of energy input into the system without negatively affecting the outputs at our property. The energy audits are carried out by Farnek. A list of recommendation was also submitted on which resort it has worked on and showing improvements in various areas in terms of reducing energy and water. 10. Heat Exchanger (Anchor Bar and Pool): In the swimming pool heat exchangers are used to transfer the heat / cool generated by the boiler / chillers or any other heating / cooling method to the water. Heat exchanger keeps both sides of the system apart and thus any chemicals on the pool side which could be corrosive to the heating / cooling system are kept away.

Benefits: • More efficient – Incorporates more heat transfer tubes, the pool heats more quickly • Easy to maintain – Special features enables the end covers and tube stack to be removed for cleaning purposes • Corrosion resistant material – Units are made up of titanium, cupro-nickel and stainless steel, making them suitable for the pool 11. Hotel Optimiser: Hotel optimiser is a program that has been created by the region’s hoteliers. It is effectively managed and reduced both, the cost and consumption of energy, water, waste disposable and carbon footprints via easy to use web based benchmarking software that potentially boosts bottom line performance. JA Jebel Ali Golf Resort is using this software since 2012 and now plans to extend this function for its associate’s accommodation area through “Residence Optimiser”. 12. All toilet lights are controlled through motion sensors for energy saving purposes.

B. Water Conservation:

C. Garbage Disposal Management:

1. Water Desalination: Desalination is the process that removes minerals from saline water. In other words the salt water is desalinated to produce fresh water suitable for human consumption or irrigation. JA Jebel Ali Golf Resort takes sea water as the raw ingredient to prepare potable water, which fulfils the requirement of daily needs. It costs almost half the price of municipal water.

We have categorized our garbage in seven different categories. Disposable garbage is given to a vendor who recycles paper, plastic and aluminium. Waste oil is given to a company who recycles it to make soap and bio-diesel. Glass is given to another vendor who remanufactures broken glass.

2. Sewerage Treatment Plant: The hotel’s landscape and gardens including the entire golf course are irrigated with recycled water through by our onsite treatment plant since 1981 and it has been using its own desalination plant to desalinise all water used throughout the Resort since 2001. Conserving water is aided by the Sewage Treatment Plant providing recycled water for our 128 acres of gardens and 9-hole golf course since 1981 and the Storage capacity and was increased in 1998 with the extension of JA PTC. 3. Urinal Sensors: These save water to a great extent. Auto shutdown happens after 60 seconds, where water consumption is about 1.2L to 1.9L (Flush Volume), compared to 5L of water during normal flushing. The use of auto flush urinals makes it easier to maintain the sanitation of the toilets. Instead of looking at it as a liability, it is considered as the end benefit of modern toilet flushing systems based on their maintenance and utility bills. There are many benefits of installing auto flush urinals that have been considered. 4. Sensor Taps and Aerators: This is the use of water saving taps equipped with sensors in all the area restrooms and staff locker rooms. Aerators are installed in all faucets to reduce the flow of water without affecting the pressure. 40 to 50% reduction has been made through Aerators. 5. Recovery of Swimming Pool Backwash: It is used for nonpotable purposes. For example, it goes back to the sewage treatment plant and is further used for irrigation. It saves approximately 600 gallons of water recovered per day.

A contract is in place with a hazardous waste company who does safe disposal of hazardous materials. Common waste is collected at various locations in blue coloured bins and blue coloured liners under the name “Wet Garbage”. All kinds of food waste and items which cannot be recycled goes into this bin. This garbage is collected by the Stewarding Department and the Housekeeping Department from the front and back-house respectively. It is then dumped into a 1.1 CBM skips placed in garbage room. A contract has been made with a company who brings a compactor at our site twice a day to compress and collects it. At the end of the month this company provides us with a summary of the collection. Our aim is to segregate garbage at its source. To also involve guests in our sustainable journey a beautiful two compartment garbage bin is provided in each room. One compartment is for recyclable waste and the other one is for common waste.

Our Garbage Categories: • Dry garbage (Paper, plastic and aluminium) • Wet garbage (Food waste and any other waste which cannot be recycled) • Glass garbage (Broken and whole glass, any colour) • Used waste oil (Kitchen and engineering) • Metal garbage • Wood garbage • Hazardous waste • Electrical and Electronic Equipment Waste (EEEW) • IT scrap • Tube-lights and bulbs • Expired chemicals • Empty containers • Cleaning waste (Oil sludge) • Clinical waste

D. Use Of Eco-friendly Products And Initiatives: 1. Use of Eco-wood: We use eco-wood flooring in our outdoor restaurant and bar along with the sun and pool deck for sustainable flooring, which reduces demands on the ecosystem during its life cycle. All the walkway bridges around the JA Palm Tree Court accommodation and the golf course signage’s are made from eco-wood. 6. Aquaponics: Aquaponics is a revolutionary system for growing plants by fertilizing them with the waste water from fish in a sustainable closed system. Aquaponic gardening is an amazingly productive way to grow organic vegetables, greens, herbs, and fruits, while providing the added benefits of fresh fish as a safe, healthy source of protein. On a larger scale, it is a key solution to mitigating food insecurity, climate change, groundwater pollution, and the impacts of overfishing of our oceans. Aquaponics systems are completely organic. They are four to six times more productive and use ninety percent less water than conventional gardens. Other advantages include no weeds, fewer pests, and no watering & fertilizing needed.

2. Use of FSC Certified Papers for Collateral: ‘FSC’ stands for Forest Stewardship Council - an organization that works to promote the practice of sustainable forestry worldwide. The FSC sets standards for forest products, independently certifies that these standards have been met and bestows labels upon the products that qualify. Forest Stewardship Council certification gives customers the option to choose forest products like paper and wood that have been sourced in an environmentally-friendly, socially responsible and economically viable manner. FSC was founded in 1993 in response to concerns about deforestation. 3. Use of Fair Trade Coffee: JA Jebel Ali Golf Resort uses “Piacetto” coffee, which comes under fair trade and rainforest certification. Fair trade is an alternative approach to conventional trade and is based on a partnership between producers and consumers.

When farmers can sell on fair trade terms, it provides them with a better deal and improved terms of trade. This allows them the opportunity to improve their lives and plans for their future. 4. Use of ENERGY STAR Rated Products: A new home that has earned the ENERGY STAR label, has undergone a process of inspections, testing, and verification to meet strict requirements set by the US EPA is JA Jebel Ali Golf Resort. ENERGY STAR certified properties use 15-30% less energy than typical new properties, while delivering better comfort, quality and durability.

F. Socio-cultural Initiatives: 1. Adoption of Ali and association with “All As One”: A non-profit organisation close to the JA Resorts & Hotels family, that takes care of underprivileged children in the war torn country of Sierra Leone. They sponsor each child’s education, welfare and basic necessities on behalf of all its own properties and the company’s key clients. Over the past two major activities in May 2014 and March 2015, a total of US$ 75,000 was donated to the cause.

5. Use of VOC Free Eco-health Paints: Paints and finishes release low level toxic emissions into the air for years after application. The source of these toxins is a variety of volatile organic compounds (VOCs) which, until recently, were essential to the performance of the paint. JA Jebel Ali Golf Resort prefers to use paints which have low VOC level. 6. Printer Cartridge Recycling: Used cartridges are given to a company who pay is back. Collected cartridges are recycled by refilling to be used by interested parties at a lower cost. 7. Use of Corrugated Bins in Place of Plastic Bins: To minimise the use of plastic, all the offices use corrugated bins for collection of recyclable office waste. These bins are provided by a company called UPM who has been contracted with us to collect recyclable waste. Torn and spoiled bins are collected by UPM and put it into a recycling process to produce a new bin without harming the environment.

E. Pollution Control: The hotel ensures that their departments analyze their activity and related levels of pollution comes out together with the expected outcome. All pollution is measured and rated with the existing and proposed plan of action for the future. Government technical guidelines and local order number 61 are used as a base to decide the threshold limit of various kinds of pollution. Our initiatives that are used to keep the pollution within the limit are as follows: 1. Use of drain degreaser in kitchen operations 2. Weekly cleaning of sump pits 3. Use of secondary containers for storing chemicals 4. Testing of drain water to evaluate the levels of pollution 5. Noise level evaluations 6. Garbage minimisation programmes 7. Use of eco-friendly chemicals in Housekeeping and Laundry 8. Safe disposal of hazardous waste 9. Stake emission tests are proposed for the year 2016

2. Clean Up the World Campaign: It is a global campaign that inspires and empowers communities to clean up, fix up and conserve their environment. Held in partnership with the United Nations Environment Programme, it mobilises an estimated 35 million people across 130 countries each year. JA Jebel Ali Golf Resort chooses a neighbouring site and encourages associates to take part in its cleaning on a quarterly basis. 3. Earth Hour: Earth Hour is a worldwide grassroots movement uniting people to protect the planet, and is organised by WWF. Engaging a massive mainstream community on a broad range of environmental issues, Earth Hour was famously started as a lights-off event in Sydney, Australia in 2007. JA Jebel Ali Golf Resort participates in the Earth Hour every year where all essential lights of the property is closed for an hour. Next day our Engineering Department presents a summary as to how much energy was saved just by switching off lights for an hour. All the guests are issued a letter in advance urging them to participate in this noble event.

4. Blood Donation: Blood is the most precious gift that anyone can give to another person — the gift of life. A decision to donate blood can save a life, or even several if the blood is separated into its components — red cells, platelets and plasma — which can be used individually for patients with specific conditions. It is also needed for regular transfusions for people with conditions such as thalassaemia and sickle cell disease. A blood donation campaign is organised by JA Jebel Ali Golf Resort on a yearly basis in association with GMC Clinic.

7. BioGarden: As a part of its ongoing effort to contribute towards the environment, the JA Jebel Ali Golf Resort developed an onsite BioGarden to produce a range of fresh fruits, herbs and vegetables for use within several dining outlets. Initiated in 2007, the garden was first planted with a selection of aromatic herbs over a small area of only 120 square metres. Presently, the garden comprises an area of over 1,000 square metres and the resort is proud to be self-sufficient for many of its herb and many vegetable requirements.

5. Donation: JA Jebel Ali Golf Resort always strives to come forward and help the community in case of any disaster or even generally.

Situated on an elevated area between the horse riding stables and Palm Tree Court, the BioGarden presently generates 100% organic produce and everything used in the garden is recycled in one form or another. Although these are small steps, the BioGarden philosophy is to make realistic changes to help the environment and encourage everyone to participate to make an overall impact.

• The resort had organised an event on 11th June ‘15 to raise funds to support our colleagues from Nepal • Unused amenities are donated to local charities or shelters • Retired towels, linens and other soft goods are donated to local charities or shelters

Guests can take an educational stroll around the garden and whilst enjoying the aroma of the fresh herbs and vegetables, learn about their natural health and beauty benefits from the plant descriptions. There is a secluded seating area with a watering pond in the middle of the garden to sit, relax and enjoy the tranquil surroundings. During the summer months the BioGarden is invigorated with new soil and nutrients, after which new saplings are planted. At the outset, children have been involved as much as possible. When the BioGarden was opened on Good Friday in 2007, all the children at the resort were invited to help plant the first plots. When the garden was extended to include fruit trees, the children from the resort had helped. Each child who participated in planting his/her own tree, has their name mentioned on a special plaque within the grounds of the BioGarden. During the winter months, a weekly garden session takes place as part of the activities arranged by the resort’s Cool Zone Kids’ Club, to expose them to gardening and let them get their hands dirty.

6. Showcasing Environmental Movies to Increase Awareness: When you leave the movie theatre, you always know that you have just watched a great movie because it has made you feel great joy or sadness, excitement, fear or suspense. There’s another kind of emotion that movies can serve to awaken in you – a feeling that leaves us questioning how we can do more for our environment. Environmental movies offer entertainment coupled with a powerful message that must be shared. Environmental movies are focused on telling a tale that most movies seldom touch upon. JA Jebel Ali Golf Resort showcases such movies time to time in Employee accommodation where the message is conveyed to most of the JA associates in a fun-filled atmosphere.

It is a matter of delight that we have developed the concept of a BioGarden at JA Jebel Ali Golf Resort, not only as an environmental initiative, but also to allow guests to experience the taste of truly local, 100% organic herbs and vegetables. We are keen to further improve this facility as part of our ongoing green initiatives. How the JA Jebel Ali Golf Resort BioGarden is making a difference: • Reduce: The gardening team (with help from our wonderful staff volunteers) make their own organic compost using trimmings from the resort’s several kitchens. This means creation of solid waste is reduced while producing a great amount of organic fertilizer for the garden. • Reuse: The resort has developed a water recycling system called “Aquaponics” that reuses water from the resort for irrigation in the garden. Even the irrigation system itself uses the recycled water from the sewage treatment plant for the resort’s golf course. Using an irrigation system rather than watering by hand also saves water. • Recycle: To fund the garden, the dirty oil from the resort’s kitchens is converted into diesel by an external company. The money generated is then used to buy tools, seeds and for the payment of wages to the gardener.

8. Artificial Reef to Attract Marine Life: Twelve pupils from the International School of Arts and Sciences (ISAS) took to the cold waters off the shores of Jebel Ali to witness the construction of the artificial reef they have sponsored. The pupils ranging from 13 to 17 years of age collected AED 6,000 to help drop 20 concrete reef balls 100 metres off the JA Jebel Ali Golf Resort beach, making it the first step in the building of an artificial reef at the resort. The aim of this project is to create a diving spot close to the resort and at the same time be able to give back to the community and the environment. Recently divers and fishermen have been seeing that the marine life is returning to the area, including fish such as Hammour and eels. These reef balls will simulate underwater rock formations that will attract fish.”

10. Fish Release: JA Jebel Ali Golf Resort, in collaboration with the Environment, Health and Safety (EHS) – Trakhees organised a fish releasing activity at the hotel’s protected swim area. This comes as a response to an authorities call in the Emirate for a more sustainable utilisation of the fisheries. This event was supported by the Marine Resources Research Center of the Ministry of Environment and Water (MEOW). The activity released fish into the waters of the Arabian Gulf, from the resort’s beach, which were cultured and transported all the way from Umm Al Quwain. 11. Our Guest Initiative: Two Red-Eared Turtles had been rescued by one of our environmentally cautious guest at Dragon Mart and were released at the JA Jebel Ali Golf Resort & Spa, Palm Tree Court area, where we have approximately 30 other turtles of the same species. 12. Communication Channel: An eco-corner is made, where all green initiatives are posted for our employees to be updated on. Showcasing Green initiatives are also part of our town hall meeting, which takes place regularly. JA Jebel Ali Golf Resort shares his initiatives, efforts, environmental goals and achievements through this Eco-corner with our associates. “We were looking for a way to communicate the initiatives that this Resort is committed to do for a more sustainable environment, the Eco-corner appeared to be a wonderful communication tool.” 13. Annual Activity Calendar: JA Jebel Ali Golf Resort has prepared an annual Eco-CSR Calendar where each month is dedicated to focus on one major environmental concern. This serves the purpose of being a ready reminder for associates to plan their environmental duties in advance. Top management ensures that planned activities are carried out effectively.

9. Supporting IUCN Red list: With an intention to support endangered species we support IUCN RED LIST by not serving Bluefin Tuna and the Hammour fish, which are completely taken out from our menus. Only sustainable options are taken into consideration while preparing the menu.

In delivering this commitment, it is the responsibility of each and every associate to contribute to and promote the practices in place, follow the focus of the month, work carefully to minimise excess waste, buy and use sustainable products, conserve natural resources and lead by example.

The IUCN Red List of Threatened Species, founded in 1964, is the world’s most comprehensive inventory of the global conservation status of biological species. The International Union for the Conservation of Nature (IUCN) is the world’s main authority on the conservation status of species. A series of Regional Red Lists are produced by countries or organisations, which assess the risk of extinction to species within a political management unit.

14. Partnership with UAE Green Festival: UAE Green Festival is a countrywide celebration that is specifically designed to educate people across the seven Emirates about a new way of life. The aim of this festival is to unveil UAE’s sustainable identity as a leading green destination that provides its residents and visitors a better quality of life. Aspects of a green life include Green Shopping, Green Art, Green Fitness, Eco-Breakfast, Eco-Fashion and a Green Auto Show. JA Jebel Ali Golf Resort joined hands with UAE Green Festival, offered monetary contribution and extended the hotel’s venue for this purpose. 15. Corporate Membership with EEG (Emirates Environmental Group): The Emirates Environmental Group (EEG) is a nongovernmental professional working group. EEG is composed of corporate members, federal and local government agencies, reputed regional and international institutions, universities, colleges and schools, as well as students, individuals and families. EEG is considered as one of the most active environmental NGO’s in the region. Mr. Fredrik – Regional General Manager of JA Resorts & Hotels Dubai, is one of its Board Members. 16. Partnership with EWS-WWF: JA Jebel Ali Golf Resort works hand in hand with EWS-WWF. Emirates Wildlife Society is a non-profit environmental organisations in the UAE, established under the patronage of His Highness Sheikh Hamdan bin Zayed Al Nahyan. EWS has been working in association with WWF federally and in the region, and is known as EWS-WWF. • Save the Turtle: Under the scheme “Save the Turtle”, JA Jebel Ali Golf Resort is the proud sponsor of the female Hawksbill Turtle ‘Tamara’ in EWS-WWF’s Marine Turtle Conservation Project, who is also participating in the four-week virtual Great Gulf Turtle Race. The project is specifically focusing on Hawksbill Turtles that are currently listed as critically endangered, as per the IUCN. • Choosing Wisely: This is a USA-based health educational campaign, led by the ABIM Foundation. It seeks to improve doctor–patient relationships and promote patient-centred care by informing patients and physicians about overutilization of medical resources.

• Heroes of the UAE: The Heroes Of The UAE campaign, jointly developed by EWS and WWF and The Environment Agency-Abu Dhabi, is a campaign centred around the www.heroesoftheuae.ae website. Here people can find out everything they need to know about the causes of the problem and also find out what they can do to help solve it.

19. Recognition and Awards:

17. Pink Walkathon: JA Jebel Ali Golf Resort participates in Breast Cancer Awareness campaigns - Pink Walkathon. Also, the Safe and Sound Pink Walkathon is one of the most anticipated and beloved events on our calendar. Thousands upon thousands of people take to the streets, in a bid to raise awareness for this great cause.

JA Jebel Ali Golf Resort are delighted to take top spot in the 5-star category, closely followed by Hyatt Regency Dubai. The awards were presented by DTCM who acknowledged the winners’ continuing efforts towards the environment. The winners were chosen from 104 properties who submitted their application, by a specialist judging panel consisting of representatives from DTCM, Dubai Municipality, DEWA, WWF and EEG.

With prices starting at AED 5 for sale of the Pink Book, it is an easy way to contribute to the effort while satiating one’s thirst for knowledge. All funds collected in the sale go towards raising further awareness about breast cancer and providing patient care.

• Winner of DTCM Award: In Dubai, on 7th May 2012, JA Jebel Ali Golf Resort won a Dubai Green Tourism Award in the 5-star hotel category. The awards are presented to the hospitality sector in order to encourage environmentally friendly initiatives.

• Blue Flag Certification: The Blue Flag is a voluntary ecolabel awarded to 3,850 beaches and marinas in 46 countries across Europe, South Africa, Morocco, Tunisia, New Zealand, Brazil, Canada and the Caribbean. The Blue Flag works towards sustainable development of beaches and marinas through strict criteria dealing with water quality, environmental education and information, environmental management safety and other services. The Blue Flag Programme is owned and run by a non-government, non-profit organisation - the Foundation for Environmental Education (FEE). • Green Globe Certification Since 2013: Green Globe is the global travel and tourism industries’ certification program for sustainable tourism. Green Globe Members save energy and water resources, reduce operational costs, and positively contribute to local communities and their environment. 20. Hotel associates are encouraged to give their suggestions on Green initiatives and are rewarded for it. 21. Guest questionnaire / feedback form include questions on sustainable tourism and hospitality to encourage guests’ feedback for continual improvement.

18. Participation in EHS Fun Run: The company promotes activities that comply with the highest ethical standards and social norms. It regularly organises events that have positive impact on the environment and the communities in hopes of inspiring others to make a difference. Every year Trakhees organises this event to promote environment, health and safety, and JA Resorts & Hotels constantly supports the cause by encouraging their associates to participate in it.

Approved by: Yasser Mansour Hotel Manager JL15152JAGR-1

Prepared by: Piyush Verma Cluster Health and Safety Manager