STRATEGIC REVIEW Ricardo Currás CEO DIA Group
Consumers continue to prefer 2P food retailers: Price & Proximity Rising oil and energy costs
Less persons per household & reduced space for storage
Reduction of income
More women in the workforce
Consumers are looking for Proximity and Price
Increase of urban population
Rise of middle class
Emerging
Western Europe
Ageing population
Higher personnel costs
“Socio-demographic trends should continue to play against the hypermarket format” “ We expect grocery formats offering convenience and / or discount features to continue to grow rapidly in Europe” Retail analysts
Preference for 2P is here to stay Page 1
Food retail formats are converging towards 2P Price
Low
Hard Discounters
2P
Hypermarkets Supermarkets
High Department stores
Attraction
Convenience
Proximity
Distance
Retailers (hard discounter, supermarkets, convenience stores) are converging towards 2P Page 2
DIA today
6 countries 45,368 employees
2,991 franchises with 20,188 employees
Iberia
27% 54% 19% €11.5bn sales
7,328 stores
France Emerging Markets
We have the most densified store network in our core countries/regions with the most flexible operational model Data as of 31.12.2013 Page 3
2010 – 2014: DIA has strengthened its presence in its core markets
2010 France Greece Portugal Spain
Turkey
China
Brazil
Argentina
Exit from Greece. 7 countries: Spain, Portugal, France, Turkey, Brazil, Argentina, China Page 4
2010 – 2014: DIA has strengthened its presence in its core markets
2012 France Portugal Spain
Turkey
China
Brazil
Argentina
Spin off from Carrefour, entry in Madrid stock market (July 2011) Entry in Rio Grande do Sul in Brasil in 2011 (10 millions inhabitants). Entry in Salta & Jujuy in Argentina in 2012. All French stores converted to DIA Page 5
2010 – 2014: DIA has strengthened its presence in its core markets
(Number of stores)
2014 IGD ranking of emerging food retail markets #
Countries
1
China
2
Brazil
10
Argentina
France (865) Portugal (641)
Spain (4,151)*
China (361)
Brazil (667)
Argentina (643) * Including Schlecker
Exit from Turkey & Beijing in 2013 Acquisition of Schlecker and launch of Clarel in Iberia (2013) Entry in Minas Gerais, Brazil, in 2013 (20 millions inhabitants) Entry in Bahia, Brazil, in 2014 (14 millions inhabitants) Page 6
Moving forward, we will continue to grow in our core markets •
•
DIA is in 3 of the TOP 10 most promising emerging grocery markets (IGD ranking) DIA seems to have already a high international exposure given its size (“Global Powers of Retailing”, Deloitte, 2013)
Accelerating expansion in Brazil, Argentina and China, where we see great growth opportunities Rolling out our new formats in food and HPC (Clarel) in Iberia and internationally
Continuing to improve and enrich our format portfolio through remodeling and format innovation Analyzing tactical M&A opportunities, specially in Spain, where the food retail sector is still relatively fragmented Assessing opportunities to enter in new geographies, yet through partnerships with local players or master franchise agreements
With its geographical footprint and format portfolio, DIA is well positioned to growth Page 7
Emerging Markets share of Group’s sales keeps growing, bringing diversification and resilience Brazil Net sales Brazilian Real
26% CAGR
4,111 3,398 2,053 640
# stores
848
1,144
2,395
2,780
1,580
2005
2006
2008
2009
2010
2011
2012
2013
236
258 300 327
376
408
480
561
667
2007
2014E
2015E
2016E
In Brazil, we have been growing at 26% p.a. and we see a great potential to generate profitable growth in the coming years Page 8
DIA’s answers: a simple and efficient 2P business model Proximity specialist Low cost operator
Lowest prices
Franchise
Quality private label Loyalty program
DIA’s business model relies on an attractive 2P value proposition enhanced by a successful franchise formula: the 2PF Page 9
DIA’s answers: 1 - Proximity specialist
Proximity specialist
Low cost operator
Lowest prices
Franchise
Quality private label Loyalty program
Page 10
Proximity is at the heart of DIA concept DIA Maxi
DIA Market
• 62% stores • Almost 59% total revenues
Key features
• Surface: 400 - 700 sq.m • Located in dense areas • No parking lot
Targets
• Best prices in catchment area • Capture new customers • Increase customer visit frequency
Assortme nt
• 2,800 SKUs, • Focus on expanding the offer of perishables
• Adaptability to local catchment area
• 22% stores • Around 38% total revenues • Surface: 700 -1,000 sq.m • Located on the outskirts of cities
• With a parking lot • Offer best prices in the market • Maximize customer baskets • Offer complete food assortment
• 3,500 SKUs, • Focus on expansion of mass market products
• Adaptability to the domestic markets
Schlecker/Clarel
• 16% stores • Around 3% total revenues • Surface: ~200 sq.m • Located in dense areas • No parking lot • Best prices in catchment area • Cross selling with DIA • Offer mainly household, cleaning, beauty products
• 6,200 SKUs, • Focus on expansion of mass market products
• Adaptability to the domestic markets
Our ambition: Be the food, household and personal care discounter closest to the customer Page 11
DIA is continuously improving its formats to generate sales growth Continuous store remodelling to become… 2007/08
2010/11
2014/15
DIA Market
I
II
III
DIA Maxi
I
II
III
…More specialist in HPC • Enlarged multi brand private label offer …More specialist in Fresh products • Fruits & Vegetables • Bakery • Improved offer, pricing and merchandizing are being tested in …More specialist in new categories • Health • Organic Marketing initiatives to strengthen our brand image and awareness “Expert@s en ahorro”, “Demos la vuelta al dia”
DIA aims to become specialist: in food, in fresh, in HPC Page 12
We are testing and investing in a multi channel approach with promising results
On line shopping
Market Place
APP
4,151 Customer behaviour
Picking points (Spain)
With its 4,151 picking points in Spain, DIA is well positioned to develop an attractive and competitive online offer Page 13
DIA’s answers: 2 - Lowest prices
Proximity specialist
Low cost operator
Lowest prices
Franchise
Quality private label Loyalty program
Page 14
DIA has the best price image in 4 markets Price image Spain 80 70 60 50 40 30 20 10 0 apr-05 sep-05 may-06 apr-07 sep-07 apr-08 sep-08 apr-09 sep-09 apr-10 DIA
Nº 1 in price
Competitor 1
sep-10
jun-11
abr-12
nov-12 may-13 nov-13
Competitor 2
The most recommended food retailer
We continuously invest in prices to improve our competitivity Source: KANTAR Page 15
DIA’s answers: 3 - Quality private label
Proximity specialist
Low cost operator
Lowest prices
Franchise
Quality private label Loyalty program
Page 16
DIA is creating a multi brand Private Label offer
From…
…To
Beauty & Personal Care
Pet Care Baby care
DIA is enriching its private label offer specially in Health & Personal Care products Page 17
More than 50% of our sales are made through private label: a unique competitive advantage Private label penetration (weight in FMCG sales) DIA 9% 1%
Market
9x 37%
5% 38% 7%
7x 5x 57%
32% 62% 36%
From 1.4x to 2x
56% 39%
DIA well above competitors specially in emerging markets Source: Market research Page 18
DIA’s answers: 4 - Loyalty program
Proximity specialist
Low cost operator
Lowest prices
Franchise
Quality private label Loyalty program
Page 19
Learning from the consumer / customer behaviour is key for DIA 5 countries
16,640,699 active card holders
Club DIA customers purchases data mining
12.1 million personalised discount coupons redeemed by Club DIA customers every month
Loyalty Card: contribution to price advantage and in-depth customer knowledge enabling customer/area-targeted marketing Data as of 31-12-2013 Page 20
DIA’s answers: 5 - Franchise
Proximity specialist
Low cost operator
Lowest prices
Franchise
Quality private label Loyalty program
Page 21
Franchise is the best operating model for Proximity stores
Visit our web: http://franquicia.dia.es/ Page 22
Franchise is the best operating model for Proximity stores
Visit our web: http://franquicia.dia.es/ Page 23
DIA provides to its franchisee a distinctive know-how and a solid track record
A profitable business model Economies of scale in purchasing Financial and administrative support
Franchisee
Winning commercial proposition
•
Focused on results
•
High-performance team
•
Customers unique shopping experience
•
Enthusiastic DIA brand ambassador
•
Lower-cost operator
Innovation in store model
Strong brand strategy Efficient operating standards
IT support Training and on the ground coaching
Franchise: an easy concept to understand…but not so easy to implement and to manage: DIA offers to the franchisee a flexible, win-win formula Page 24
DIA counts today with close to 3,000 franchises Franchise stores, # X1.8 1.723
X7.2 958
1.038
X3.2 144
2008
Iberia
2013
2008
72
2013
Emerging
2008
230
2013
France
DIA has multiplied by 2.5 its franchise stores over the last 5 years Page 25
We see still a big potential to grow our franchise business Stores by operating model
77%
23% 2008
52%
Directly operated Franchise
48%
2013*
2016
Franchise is a key growth lever for DIA *excluding Schlecker Page 26
DIA’s answers: 6 - Low cost operator
Proximity specialist
Low cost operator
Lowest prices
Franchise
Quality private label Loyalty program
Page 27
We have achieved important cost reductions that allow us to be more competitive ROI*
Total Distribution costs / sales (%) 17.3%
16.5
17.7%
17.9%
16.5%
16.1 15.7 15.3
15.0
12.0% 2009
2010
2011
2012
2013*
2010
2011
2012
2013
*excluding Schlecker
Sector average
•
Energy savings (e.g., leds in all stores)
•
DIA ROI is well above sector average
•
In store productivity gains
•
Emerging ROI is fully in line with Iberia level
•
Renegotiation of rents
We believe there is still room for improvement and we will pursue our efforts (*) ROI
= Adj. Operating income (EBITDAR) / Avg. invested capital Avg. invested capital = Avg total assets exc cash + Avg D&A – Avg accounted payables –Avg accrued liabilities + x8 Rent adjustment Sector Average: Ahold, Carrefour, Casino, Delhaize and Metro
Page 28
In summary, we will continue to benefit from a strong momentum • Consumers are looking for Price and Proximity and DIA is the closest and the cheapest • Our franchise know how and network is a key distinctive success factor that we will continue to strengthen and develop • Growth in Iberia, Argentina and Brazil is our priority
• We will continue to enrich and improve our portfolio of proximity formats, becoming more specialist and generating sales growth • The future (present) will be multi channel in food retail too and DIA is getting ready
Page 29
Q &A