Stop Hate UK Statistical Report

Stop Hate UK Statistical Report 2013-14 2 FRONT COVER The front cover shows two posters currently being finalised which will be part of a campaign ...
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Stop Hate UK Statistical Report 2013-14

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FRONT COVER The front cover shows two posters currently being finalised which will be part of a campaign to tackle so called, ‘Mate Crime’. The poster has been designed in collaboration with ‘Easy On The I’ a self-advocacy group for persons with learning disability based in Leeds. Areas are asked to comment on the poster and provide any feedback to [email protected]. It is anticipated that the posters will be available for areas in the near future.

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Letter from the Chief Executive Welcome to Stop Hate UK’s 2013–14 Statistical Report. This report consolidates the Stop Hate Line and the Stop Learning Disability Hate Crime Line data received during the last financial year. Yet another busy year which has seen the Hate Crime agenda facing new challenges not least with the changes in funding arrangements for police forces via Police and Crime Commissioners and the continuing economic pressures. In the face of these challenges Stop Hate UK continues to develop new services while playing a leading role in keeping Hate Crime and it’s damaging effects at the forefront of thinking across the agenda; strengthening our unique 24 hour helpline service – for many victims and witnesses a safe refuge when local services are under threat. Our patron and supporter Doreen Lawrence was made a life peer in 2013 and is formally styled Baroness Lawrence of Clarendon, of Clarendon in the Commonwealth Realm of Jamaica. This is clear recognition of her tireless efforts to raise awareness about hate issues and challenge discriminatory behaviour in all its forms. Baroness Lawrence sits on the Labour benches in the House of Lords as a working peer. In April 2014, she was named as Britain's most influential woman in the BBC Woman's Hour power list 2014. We are proud to know her as a friend and patron and formally congratulate her in receiving this honour. During the year we were pleased to welcome Adrian Derbyshire as an Ambassador for Stop Hate UK. Wheelchair fencer Adrian Derbyshire won two gold medals and three silver medals competing for Great Britain and has often found himself the victim of Hate Crime whether it be verbal abuse in the street or more serious issues. Adrian, who is from Warrington, said: “I have been a victim of Hate Crime due to being heckled and called ‘Cripple’ the first time going out as a wheelchair user. This left me with no confidence and I isolated myself for four months before getting the courage to go out again..” Adrian is the official spokesman for Warrington Borough Council’s Hate Crime strategy as well as being an Ambassador for Stop Hate UK. Adrian is now in training for a six month tour of schools, colleges, and universities around the country where he will talk about Hate Crime and what effect it has on its victims. In June the Law Commission launched a consultation on legislation around Hate Crime, specifically whether the range of offences where hate is an aggravating factor, should be extended to include all strands. Stop Hate UK made a substantial submission to the Law Commission on the subject and we were pleased to see that many of the issues we raised have been included in the final report. We await developments with interest. We were pleased to add a new service for our partners this year. We have teamed up with InterpreterNow to provide a Video Remote Interpreting Service which offers online communication support for deaf people. Stop Hate UK strives to increase accessibility of its services to as many groups as possible, removing barriers so that victims of Hate Crime feel equipped, empowered and comfortable to report. The launch of the BSL service is therefore an important development as it helps to widen Stop Hate UK’s reach amongst the deaf community in our helpline areas. You will recall that we launched the Stop Learning Disability Hate Crime Line, in January 2013. This service has gone from strength to strength during the last 12 months. Up to the end of March 2014 the new service had received nearly 300 contacts. We have received calls from all over England and Wales and a number of callers were provided ongoing support through our Hate Crime Advocate service. The Hate Crime Advocate also worked with a group of persons with learning disability to develop some posters to highlight the new service. The posters, which are highlighted on the front cover of this report will, once finalised, be added to our publicity resources and are a response to the insidious behaviour colloquially called ‘Mate Crime’. We do not believe there is anything ‘matey’ about abusing someone because of their personal identity and we hope the posters will help to alert victims and witnesses to this fact. We hope that the Stop Hate Line, and our other services, will go from strength to strength in 2014-2015. I send you all best wishes and I hope you enjoy the rest of the summer. Rose Simkins, Chief Executive

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Contents Page Executive Summary

5

Connections

6

Hate Motivation

7-9

Age

10

Disability

11-13

Gender Identity

14

Race

15-17

Religion/Faith/Belief

18-19

Sexual Orientation

20-21

Other Hate Crime

22

Incidents with No Hate Motivation

23

Non-Incidents

24

Contacting Stop Hate UK

25-27

Referrals

28

For more information about this report or to add your name to our mailing list please contact [email protected]

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Executive Summary 

This year Stop Hate UK answered 88% of calls to the 0800 and 0808 numbers within four rings. This shows that we continue to respond to victims when they need support. Our services are always open: available 24 hours a day, every day of the year.



Nearly a third of contacts to Stop Hate UK were via our electronic reporting mechanisms. These services are popular amongst younger people and, as the reach of electronic communication widens, to older generations too.



This year Stop Hate UK made nearly 500 referrals to the police for investigation. We also made over 200 referrals to local authorities and more than 450 to other local agencies such as Victim Support. This means that victims are able to get the support they need, in their local area.



Stop Hate UK received 459 reports where Disability was a motivating factor and 349 where Race was a motivating factor. These two strands remain the most often reported Hate reports. We also received 27 incident reports relating to Gender Identity Hate Crime - an area that is very under-reported and is a significant increase on the level of reporting last year.



The most commonly reported incident types continue to be verbal abuse and threatening behaviour, across all of the monitored strands.



Victims who identified that they were disabled most often reported having mental ill health, physical/mobility disabilities or Learning Disability.



Our Stop Learning Disability Hate Crime Line launched in January 2013 and went from strength to strength during 2013 -14. As a result of calls to this line from across England and Wales, 19 victims of Hate Crime with Learning Disability/ Difficulty were supported by our Hate Crime Advocate.



While the numbers of reported incidents of Religion, Faith or Belief Hate Crimes remain relatively low, Muslim victims were most likely to report incidents this year.



Overall we are pleased with the use of our services in 2013-14 and hope to see levels of reporting increase in 2014-15.

®

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Connections During 2013-14, 70% of contacts were via our telephone helpline services. Our experienced operators cover the Stop Hate Line and Stop Learning Disability Hate Crime Line 24 hours a day, seven days a week. Just under a third of contacts were via our electronic reporting services. This continues to indicate a small shift towards our electronic contact methods, with emails and chat proving particularly popular.

Table 1 — Total Number of Connections to all Stop Hate UK services All connected calls and electronic contacts

Total 08-09

Total 09-10

Total 10-11

Total

Total

Q1

Q2

Q3

Q4

Total

11-12

12-13

13-14

13-14

13-14

13-14

13-14

Total

1446

1860

2614

3150

2801

711

693

555

482

2441

Figure 1 — Total Number of Connections since Q2 06-07 1200

Number of Connections 1000

Linear (Number of Connections)

800 600 400 200 0

Table 2—Connection Rate to 0800 & 0808 numbers Connection Rate

Q1

Q2

Q3

Q4

83.8% 89.3% 91.3% 90.8%

2013-14 88.5%

Our operators aim to answer all calls within 4 rings. Our performance target for this is an 80% connection rate. This year we have consistently exceeded that target.

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Hate Motivation Statistical information can never give the full picture of Hate Crime. Figures can show you how many people were affected by a particular strand or how many were the victims of a particular type of incident, but they cannot tell you how this made the victim feel. Stop Hate UK has a conversational approach to recording Hate Crime. As well as taking details for the police and other agencies to investigate, we also listen to the victim, so they can tell us how incidents are affecting them and their family. This allows us to understand what they are experiencing and where appropriate arrange for local agencies to help. Recorded below is a sample of some of the incidents that victims have told us about this year. Caller contacted Stop Hate Line for advice as she had discovered that ‘friends’ of her step father were making abusive comments about him behind his back because of his disability. She was upset by this as the people passing the comments were considered to be friends and have been so for 15 years. Her step father has heard about the abuse and this has caused him extreme distress. The caller stated she has never seen her step father like he is now and never seen him cry before. Our operator was able to discuss different options with the caller, providing confirmation that this behaviour was unacceptable and possibly unlawful and potential methods to tackle the persons responsible.

Caller reported having problems with a gang of young people in his local area since 2008. In Aug '08 the gang attempted to break into the caller's house. The police were informed about this incident and the caller requested that their personal details remained anonymous. Caller believes that the police ignored this request and gave their details to the gang. Since then the caller has been receiving abuse from the gang (assaulted, property damaged, called names such as faggot, queer and a grass) Caller was negative about the local police. Our operator was able to signpost the caller to services in their local area.

The Hate Crime Advocate is an additional service available to all Learning Disability callers and any Stop Hate Line area. The advocate provides enhanced support over the phone and in writing to victims and assists them in liaising with local agencies and the police. If you are interested in this service speak to Andrew on 0113 293 5100.

Caller and her foster son who she described as mixed race, were victims of a racially motivated attack, verbal abuse and graffiti. A man called her foster son a “fucking n*****”. The same man later approached the caller from behind and grabbing her face, twisted her head, scraping it against the brick wall. He then called her a “n***** lover”. In addition, she also noticed racist graffiti written around her front door saying "kill the n******” and “the n***** lover". Caller did not know the perpetrator, but believed he was associated with the national front as he had an NF tattoo on his body. The caller was reluctant to report directly to the police and so we were able to report the incidents to the police on her behalf.

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Hate Motivation - continued The section below breaks down Hate Crime by strand allowing us to gain a better understanding of who is the victim of what kind of Hate Crime. If a contact reports an incident with multiple motivations they will appear in all the relevant reports. We will also let you know about reports that we receive where the Hate Crime motivation is not one of the monitored strands, for example Alternative Subculture Hate Crime or where contacts are reporting other types of crime that are not perceived to be Hate-motivated. This year the most commonly reported motivation type was Disability followed by Race.

Table 2 — Hate Crime Motivation Hate Crime

Q1

Q2

Q3

Q4

Total

3

2

3

3

11

133

137

109

80

459

6

6

8

7

27

Race

104

94

87

64

349

Religion/Faith/Belief

44

16

11

14

85

Sexual Orientation

35

29

26

15

105

Other*

48

69

52

50

219

Non-Hate Crime**

65

49

60

60

234

Number of calls reporting two or more Hate Crime strands

37

34

25

21

117

Age Disability Gender Identity

Any crime motivated by an attribute personal to the victim has a greater impact than a similar crime committed for reasons not associated with the victim’s identity. *Stop Hate UK records incidents that are perceived by the victim to be motivated by Hate, but which do not fall into one of the nationally monitored strands - for example Alternative Subculture Hate Crime. **Non-Hate Crimes are incidents where the victim does not believe there was a Hate motivation involved.

Figure 2 — Hate Crime Motivation: 2013-14 160 140 120 100 80 60 40 20 0 Other

Non-hate

Age

Disability Q1

Q2

Gender Identity Q3

Q4

Race

Religion

Sexual Orientation

9

Hate Motivation - continued Table 3 — Motivations Hate Crime Motivation Age Disability Disability and Other Gender Identity Race Race and Age Race and Disability Race and Disability and Age Race and Disability and Other Race and Religion Race and Religion and Age Race and Religion and Disability Race and Religion and Sexual Orientation Race and Sexual Orientation Race and Sexual Orientation and Disability Race and Sexual Orientation and Disability and Age Race and Sexual Orientation and Gender Identity Race and Sexual Orientation and Other Race and Other Religion Religion and Disability Religion and Other Sexual Orientation Sexual Orientation and Disability Sexual Orientation and Gender Identity Sexual Orientation and Religion Sexual Orientation and Other Other

Q1 1 113 6 6 79 1 7 0 0 10 0 1 0 1 1 1 0 0 3 31 1 0 28 3 0 1 0 39

Q2 1 118 9 2 75 0 5 0 2 4 1 1 1 1 0 0 1 0 3 9 0 0 21 2 3 0 0 55

Q3 3 99 2 6 75 0 3 0 0 6 0 0 0 1 0 0 0 0 2 5 0 0 17 5 2 0 1 47

Q4 1 73 0 7 50 1 2 1 0 7 0 0 0 2 0 0 0 1 1 5 1 1 10 3 0 0 0 47

Total 6 403 17 21 279 2 17 1 2 27 1 2 1 5 1 1 1 1 9 50 2 1 76 13 5 1 1 188

Number of contacts where a Hate Crime/Incident was reported

333

314

274

213 1134

9% of contacts report Hate Crimes with multiple motivations. This highlights the importance of having multi-strand support available to victims. Stop Hate UK operators are trained to support victims who report incidents relating to any of the five monitored strands of Hate Crime, as well as other forms of Hate Crime such as Sectarian Hate Crime or Caste Hate Crime.

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Age Age is not one of the five annually monitored strands across England, Wales and Northern Ireland but Stop Hate UK has been recording data on this type of Hate Crime for many years. Stop Hate UK believes that Age related Hate Crimes are seriously under-reported and that many victims are suffering in silence. Targeting publicity effectively and promoting the Stop Hate Line will encourage reporting and help ensure that victims of this kind of crime are protected and supported.

Table 4 — Incident Type Type of Incident

Q1

Q2

Q3

Q4

Total

Forced to Do Something

0

0

1

0

1

Harassment

1

0

0

1

2

Threatening Behaviour

0

1

2

0

3

Verbal Abuse

1

0

0

1

2

Other

1

2

1

1

5

Total

3

3

4

3

13

Table 5 — Age of Victim Age Group

Q1

Q2

Q3

Q4

Total

50-59

1

0

0

0

1

60-69

1

0

0

0

1

Over 70

0

1

1

1

3

No data

1

1

2

2

6

Total

3

2

3

3

11

Table 6 — Gender of Victim Gender

Q1

Q2

Q3

Q4 Total

Female

1

2

3

0

6

Male

1

0

0

3

4

Transgender

0

0

0

0

0

No data

1

0

0

0

1

Total

3

2

3

3

11

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Disability Stop Hate UK received 459 reports of incidents with a Disability Hate motivation. 57% of victims were male and 50% female and 43% of victims were over 50. Verbal Abuse and Threatening Behaviour were the most commonly reported incident types. Reports of Bullying and Teasing about looks have seen an increase this year while incidents of False or Malicious Allegations remain a major issue for disabled people and are also reported to us on a regular basis. Cyber Bullying continues to feature across all strands of Hate Crime and Disability Hate Crime is no exception.

Table 8 — Incident Type Type of Incident

Q1

Q2

Q3

Q4

Total

ASB/Noise Nuisance

6

7

5

4

22

Asked to Give Up Money/Belongings

1

4

7

2

14

Bullying/Teasing About Looks/Body Shape/Size

6

7

1

5

19

Criminal Damage

12

17

5

10

44

Cyber Bullying

3

5

8

8

24

Discrimination

4

1

4

2

11

Excluded or Ignored

1

3

3

3

10

False/ Malicious Allegations

3

4

5

4

16

Forced to Do Something

1

2

3

1

7

Harassment

3

3

1

3

10

Incitement

0

6

4

1

11

Offensive Language/ material/ gestures

3

6

5

4

18

Physical Attack on Person

6

8

12

4

30

Rape/ Sexual Assault

0

0

1

1

2

Threatening Behaviour

43

41

40

24

148

Verbal Abuse

60

43

49

34

186

Other

19

28

18

14

79

Total

171

185 171 124

651

Statistical Note: Data in the reports for each strand only includes information from people who reported in that strand. If a victim reported that an incident was motivated by two or more strands their data will appear in both or all sections.

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Disability - continued Figure 3 — Incident Type: 2013-14 70 60 50 40 Q1

30

Q2 20

Q3

10

Q4

Verbal Abuse and Threatening Behaviour are the most frequently reported incident types for Disability - in common with all monitored strands.

0

Table 9 — Age of victim Age Group

Figure 4 — Age of victim: 2013-14

Q1

Q2

Q3

Q4 Total

Under 16

0

4

4

2

10

100

17-19

0

2

1

0

3

80

20-29

3

7

4

2

16

60

30-39

8

12

15

10

45

40

40-49

27

29

28

13

97

20

50-59

13

25

7

5

50

0

60-69

6

11

10

4

31

Over 70

4

1

1

1

7

No data

72

46

39

43

200

Total

133 137 109

80

459

120

Under 17-19 20-29 30-39 40-49 50-59 60-69 70 and 16 over

Figure 5 — Gender of victim: 2013-14 80

Table 10 — Gender of victim

70

Gender

Q1

Q2

Q3

Q4 Total

50

Female

42

61

43

35

181

Male

62

71

62

42

237

20

No data

29

5

4

3

41

10

Total

133 137 109

80

459

60 40 30

0 Q1

Q2 Female

Q3 Male

Q4

13

Disability - continued Table 11 — Disability of victim Disability Type

Q1

Q2

Q3

Q4

Total

Communication Issues Chronic Health condition Hearing Impairment Learning Disability/Difficulty Mental Health condition Physical/Mobility Visual Impairment Other

7 7 1 16 32 31 4 3

3 6 3 40 23 14 2 0

0 17 2 24 40 28 1 2

0 5 1 31 15 9 1 8

10 35 7 111 110 82 8 13

Contacts with Mental Ill Health or Learning Disability have been most likely to report an incident this year.

Statistical Note: Victims may disclose more than one type of disability. All will be recorded in the relevant categories.

Figure 6 — Disability of victim: 2013-14 45 40 35 30 25 20 15

Q1 Q2 Q3

10

Q4

5 0

The Stop Hate Line Text Relay number is:

18001 0800 138 1625. The Stop Learning Disability Hate Crime Text Relay number is:

Why you should report Hate Crime... Two young disabled people were verbally and physically harassed by a neighbour for 9 months. It was identified as Hate Crime and the ringleader was sentenced to 22 weeks in prison and a restraining order was granted.

18001 0808 802 1155 We also offer SMS, chat, email, online form and postal reporting and support services.

A disabled man was insulted and threatened in an internet café. The court mentioned disability aggravation. The defendant pleaded guilty and was given a suspended sentence of 12 months. The victim was awarded £100 compensation.

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Gender Identity In 2012-13 309 Gender Identity Hate Crimes were reported to police nationally* - only 0.7% of all reported Hate Crimes. This strand of Hate Crime is the least reported of the five monitored strands and we also currently see low call figures. This year, however Stop Hate UK saw an increase in calls relating to Gender Identity Hate Crime, amounting to 1.9% of all our separately monitored strands. Incidents this year have included one victim who was ’outed’ by the press, verbal abuse by strangers, teasing about looks and a physical attack on one caller by a teenage boy. Our experience tells us that whilst the number of reports received by Stop Hate UK and other services may be low, the number of incidents suffered by the trans community is not. *Latest available Home Office data

Table 7 — Self-Identified Gender of victim: Gender

Q1

Q2

Q3

Q4 Total

Female

0

0

1

0

1

Male

0

0

0

1

1

Transgender

3

5

5

6

19

No data

3

1

2

0

6

Total

6

6

8

7

27

The Stop Hate Line can be accessed by the Text Relay service by calling:

18001 0800 138 1625. Some contacts may also find our chat and text services covered 24/7 by trained operators an accessible way to report Hate Crime.

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Race, Ethnicity and Nationality Race, Ethnicity and Nationality related incidents were the second most commonly reported Hate Crime strand this year. The most commonly reported incident types were Verbal Abuse and Threatening Behaviour. ‘Other’ incidents types reported included corruption , theft, and sexual assault.

Table 12 — Incident Type Type of Incident

Q1

Q2

Q3

Q4

Total

Anti Social Behaviour Criminal Damage Cyber Bullying Discrimination Excluded or Ignored False/Malicious Allegations Harassment Incitement Offensive Written/Printed Material Offensive Language Physical Attack Threatening Behaviour Verbal Abuse Other

1 14 10 7 0 4 1 4 5 12 8 35 38 9

4 20 6 4 5 5 0 3 4 10 7 31 33 12

5 15 2 3 1 3 3 4 5 11 10 26 37 16

3 14 4 2 7 2 3 2 2 6 7 21 2 8

13 63 22 16 13 14 7 13 16 39 32 113 136 45

Figure 7 — Incident type: 2013-14 40 35 30 25 Q1 20 15

Q2 Q3 Q4

10 5 0 ASB

Criminal Damage

Cyber Bullying

Offen sive Lang uage

Physical Attack Threatening Behaviour

Verbal Abuse

Other

16

Race, Ethnicity and Nationality - continued Table 13 — Ethnicity of victim Victim Ethnicity

Q1

Q2

Q3

Q4

Total

Asian and Asian British Bangladeshi

1

0

1

0

2

Asian and Asian British Indian

7

8

4

4

23

Asian and Asian British Pakistani

5

2

6

2

15

Asian Other

6

5

4

3

18

Black and Black British African

3

6

8

8

26

Black and Black British Caribbean

5

7

10

7

29

Black Other

6

1

6

2

15

Chinese

1

1

2

2

6

Mixed—White and Asian

2

0

0

0

2

Mixed—White and Black African

0

1

0

1

2

Mixed - White and Black Caribbean

0

1

2

0

3

Mixed Other

0

1

1

2

4

White British

11

7

3

2

23

White Irish

1

3

1

0

5

White Other

3

4

5

1

13

10 43 104

8 39 94

5 29 87

4 26 64

27 136 349

Any Other No data Total

Wherever possible our operators will ask relevant monitoring questions. Such information can be difficult to collect/assess, especially where contacts are made electronically. This is because operators do not get the same opportunity to explain why this information is important to improve services in the same way as they do over the phone.

Figure 8 — Ethnicity of victim 30

25

20 Q1 Q2

15

Q3 Q4

10

5

0 Asian

Black

Mixed

White

Other

Black and Asian victims were most likely to report an incident to Stop Hate UK in 2013-14.

17

Race, Ethnicity and Nationality - continued Table 14 — Age of victim Age Group Under 16

Figure 9 — Age of victim: 2013-14

Q1

Q2

Q3

Q4 Total

3

1

2

2

8

50

17-19

1

1

0

0

2

40

20-29

2

2

0

5

9

30-39

10

8

7

7

32

40-49

13

12

16

7

48

50-59

11

9

7

2

29

60-69

3

4

1

1

9

Over 70

1

2

1

2

6

No Data

60

55

53

37

206

Total

104

94

87

64

349

60

30 20 10 0 Under 17-19 16

20-29

30-39

40-49

50-59

60-69 70 and over

Figure 10 — Gender of victim: 2013-14

Table 15 — Gender of victim Gender

Q1

Q2

Q3

Q4 Total

160

Female

38

45

43

26

152

140

Male

33

38

37

34

142

120

Trans

0

0

1

0

1

No data

33

10

7

4

54

60

Total

104

94

87

64

349

40

100

Female

80

Male Transgender

20 0 Female

Male

The majority of victims of Race, Ethnicity and Nationality Hate Crimes were female in 2013-14 and almost 60% were aged 40 and over.

Transgender

18

Religion, Faith and Belief There were 85 reports of incidents related to a victim’s Religion, Faith or Belief during 2013-14.

Table 16 — Incident Type Type of Incident ASB/Noise Nuisance Criminal Damage Cyber Bullying Discrimination False/Malicious Allegations Harassment Incitement Offensive Language/Graffiti/Online posts Physical Attack Teasing about Looks Threatening Behaviour Verbal Abuse Written/Printed Other Total

Q1 0 0 3 0 0 0 1 26 1 0 2 1 1 2 37

Q2 0 1 1 0 0 0 2 0 1 1 1 2 0 1 10

Q3 0 0 3 1 0 0 0 2 2 0 3 3 1 2 17

Q4 0 1 1 0 1 0 1 1 1 0 5 8 0 4 23

Total 0 2 8 1 1 0 4 29 5 1 11 14 2 9 87

Figure 11 — Incident Type: 2013-14 0 Criminal Damage Cyber Bullying Discrimination Incitement Offensive Language/Graffiti/Online posts Physical Attack Teasing about Looks Threatening Behaviour Verbal Abuse Written/print Other

5

10

15

20

25

30

35

19

Religion, Faith and Belief - continued Table 18 — Religion of victim

Table 17 — Ethnicity of victim Q1 Q2 Q3 Q4 Total 2 0 0 0 2 2 1 0 1 4 2 0 1 0 3 0 1 1 1 3 1 1 0 0 2 0 0 0 1 1 2 0 0 1 3 0 0 1 0 1 1 0 0 1 2 34 13 8 9 64 44 16 11 14 85

Victim Ethnicity Asian and Asian British Indian Asian and Asian British Pakistani Asian Other Black and Black British African Black Other Chinese White - British White Other Any Other No data Total

Religion Buddhist Christian Jewish Muslim

Q1 Q2 Q3 Q4 Total 0 0 0 1 1 0 5 0 0 5 0 0 1 5 6 6 2 1 3 12

Sikh None No Data Total

0 0 1 0 0 1 0 0 38 8 8 5 44 16 11 14

Muslims were most likely to report a Religion, Faith and Belief Hate Crime during 2013-14

Figure 12 — Religion of victim: 2013-14 14 12 10 8 6 4 2 0 Buddhist

Christian

Jewish

Muslim

Sikh

N one

1 1 59 85

20

Sexual Orientation The number of Sexual Orientation Hate Crimes reported to Stop Hate UK has reduced this year compared with the previous year. Reports by other organisations such as Stonewall suggest that Hate Crime against the LGB community is a daily occurrence. As well as assisting individual victims, encouraging reporting of Sexual Orientation Hate Crimes amongst your local community will help you get a better idea of the nature and extent of the problem.

Table 19 — Incident Type Type of Incident

Q1

Q2

Q3

Q4

Total

ASB/Noise Nuisance

3

1

3

2

9

Criminal Damage

3

0

2

2

7

Cyber Bullying

0

1

3

1

5

Discrimination

1

0

0

0

1

Excluded or Ignored

0

0

0

3

3

Incitement

0

2

0

1

3

Offensive Language

5

3

0

5

13

Physical Attack on Person

4

1

2

2

9

Teasing about Looks/Body Shape/Size

1

0

0

1

2

Threatening Behaviour

12

8

10

10

40

Verbal Abuse

14

12

15

5

46

Other

5

5

4

4

18

Total

48

33

39

36

156

Verbal Abuse and Threatening Behaviour remain the most commonly reported incident types during 2013-14. There were also a number of reports of offensive language being used about members of the LGB community. Although not directed at an individual, derogatory and inflammatory remarks directed against any section of our society are extremely detrimental to everyone.

Figure 13 — Incident Types: 2013-14 ASB Criminal Damage Cyber Bullying Discrimination Excluded or Ignored Incitement Offensive Language Physical Attack Teasing about Looks Threatening Behaviour Verbal Abuse Other 0

5

10

15

20

25

30

35

40

45

50

21

Sexual Orientation - continued Table 20 — Age of victim

Figure 14 — Age of victim: 2013-14

Age Group Q1 Q2 Q3 Q4 Total

35

Under 16

1

0

0

0

1

30

17-19

0

0

1

0

1

25

20-29

1

0

0

0

1

20

30-39

0

4

0

0

4

40-49

8

2

17

2

29

50-59

8

1

1

1

11

60-69

0

1

0

0

1

Over 70

0

0

0

0

0

No data

17

21

7

12

57

Total

35

29

26

15

105

15 10 5 0 Under 16

Table 21 — Gender of victim Gender

17-19

20-29

30-39

40-49

50-59

60-69

Figure 15 — Gender of victim: 2013-14

Q1 Q2 Q3 Q4 Total

80

Female

1

6

3

4

14

70

Male

24

17

20

10

71

60

Transgender

0

3

1

0

4

No data

10

3

2

1

15

Total

35

29

26

15

105

50 40 30 20 10 0 Fema le

Male

Table 22 — Sexual Orientation Sexual Orientation

Q1 Q2 Q3 Q4 Total

Lesbian/ Gay Woman

0

0

1

1

2

Gay Man

5

4

0

1

10

Heterosexual person

1

0

0

0

1

No data

29

25

25

13

92

Total

35

29

26

15

105

Gay men were more likely to report Sexual Orientation Hate Crime during 2013-14

Transgender

22

Other Hate Crime Stop Hate UK reports on ‘Other’ Hate Crimes. These are crimes that are perceived by the victim to be based on a personal characteristic that is not one of the five currently monitored strands: for example Gender or Alternative Subculture. In the ‘Challenge It, Report It, Stop It’ plan, the government encourages local areas to report on the five monitored strands of Hate Crime, but also on any others that are particularly relevant to their area. Stop Hate UK has been following this strategy for many years by monitoring Age Hate Crime alongside Disability, Gender Identity, Race, Religion and Sexual Orientation Hate Crime and we are now able to monitor any other strand that our partners would like to see included.

Table 23 — Incident type Type of Incident

Q1

Q2 Q3 Q4 Total

ASB/Noise Nuisance

4

3

2

4

13

Criminal Damage

4

5

5

8

22

Complaint Police

0

0

1

0

1

Cyber Bullying

3

3

5

7

18

Excluded or Ignored

0

2

0

0

2

Harassment

5

1

2

3

11

Offensive Language/ Written/Printed Material

0

2

2

3

7

Physical Attack on Person

2

2

9

5

18

Teasing about Looks/Body Shape/Size

1

0

0

0

1

Threatening Behaviour

8

15

17

11

51

Verbal Abuse

7

13

12

13

45

Other

16

28

19

20

83

Total

50

74

74

74

272

60

70

As with all currently monitored strands, ‘Other’ Hate Crimes are most often Threatening Behaviour and Verbal Abuse. Anti-Social Behaviour and Criminal Damage are also commonly reported: this year has seen an increase in reports of Physical Attacks and Cyber Bullying. This indicates that victims of all strands of Hate Crime are being subjected to similar types of incidents.

Figure 16 — Incident type: 2013-14 0 ASB/Noise Nuisance Criminal Damage Cyber Bullying Excluded or Ignored Harassment Offensive Language Physical Attack on Person Teasing about Looks/Body Shape Threatening Behaviour Verbal Abuse Other

10

20

30

40

50

80

90

23

Incidents with No Hate Motivation Table 24 — Incident Type Type of Incident

Q1

Q2

Q3

Q4 Total

ASB/Noise Nuisance

5

3

6

11

25

Criminal Damage

14

5

12

8

39

Complaint—agencies

0

0

1

0

1

Cyber Bullying

3

0

3

7

13

Domestic Violence

0

0

1

0

1

Drug Dealing

0

1

0

0

1

Excluded or Ignored

1

0

2

1

4

False Allegations

0

3

1

4

8

Harassment

4

2

0

4

10

Incitement

1

0

0

1

2

Offensive Language/ Written/Printed Material

3

3

0

2

8

Physical Attack on Person

5

3

6

5

19

Sexual Assault

2

1

2

0

5

Theft

1

1

4

1

7

Threatening Behaviour

32

18

23

16

89

Verbal Abuse

14

7

9

8

38

Other

10

9

10

12

41

Total

95

56

80

80

311

60

70

80

Victims of non-Hate motivated crimes very often choose to report to Stop Hate UK. For some victims the same barriers to reporting crimes and incidents to the police exist even when there is no perceived hate motivation. With the victim’s permission, and where they come under the remit of our service, we will pass these incidents onto the Police and other local agencies.

Figure 17 — Incident Type: 2013-14 0 ASB/Noise Nuisance Criminal Damage Cyber Bullying Drug Dealing Excluded or ignored False Allegations Harassment Incitem ent Offensive Language Physical Attack on Person Sexual Assault Theft Threatening Behaviour Verbal Abuse Other

10

20

30

40

50

90

100

24

Non-Incidents At Stop Hate UK we believe that a conversational approach allows victims of Hate Crime to gain confidence in reporting incidents and also gives them time to explain difficult, complicated and long running situations in a supportive and empathetic environment. Stop Hate UK also recognises how important it is to victims to be able to discuss issues as they arise, keep up to date with their case and keep agencies in the loop relating to the abuse they are facing. Callers feel confident that Stop Hate UK is always there for them and this is reflected in the number of callers that regularly update us about the progress of their case.

Table 25 — Contact Type Type of Non-Incident

Q1

Q2

Q3

Q4

Total

Agency updating about a case

15

8

6

4

33

Client updating about a case

104

148

108

85

445

Enquiry— About Stop Hate UK

12

36

32

35

115

Enquiry—Signposting

30 18 70 8 40 6 303

12 11 21 11 49 24 320

23 8 9 4 34 2 226

19 4 11 6 45 7 216

84 41 111 29 168 39 1065

Enquiry—Publicity request Listening and support—no update Hoax/Abusive Silent/dropped calls/electronic communication Other Total

Silent and dropped calls account for 16% of non incident calls. Operators will try and get a response from the caller by advising them they have contacted Stop Hate UK and asking how we can assist. In these instances no response has been received.

Figure 18 — Contact Type: 2013-14

Agency updating Client updating Enquiry - about Stop Hate UK Enquiry - publicity request Enqui ry - signposting Listening/Support Hoax/Ab usive Silent/Dropped calls Other 0

50

100

150

200

250

300

350

400

450

500

25

Contacting Stop Hate UK Figure 19 — Method of contact: 2013-14

Table 26 — Method of contact Method of contact Telephone Email Chat SMS Online Form Office Phone Letter Total

Q1

Q2

Q3

Q4

Total

462 165 30 22 24 4 4 711

475 121 33 39 16 8 1 693

406 92 20 23 10 3 1 555

367 60 21 27 1 2 4 482

1710 438 104 111 51 17 10 2441

Helpline Email SMS Chat Letter Online Fo rm Office Pho ne

Table 22 — Type of Contact Type of call

Q1

Q2

Q3

Q4

Total

Incident report

401

361

329

266

1357

Listening/support/update Enquiry

172

171

123

100

566

86

82

64

61

293

Hoax/abusive/spam Silent/dropped contact

8

11

4

6

29

40

49

34

45

168

Other

4

19

1

4

28

711

693

555

482

2441

All calls

By providing a number of different ways to contact Stop Hate UK we strive to make it as simple and as convenient as possible for victims of Hate Crime to report what has happened to them.

Figure 20 — Type of Contact: 2013-14 7%

1%

1% Incident report

12%

Listening/support/upda te Enquiry

56% 23%

Silent/dropped contact Hoax/abusive/spam Other

Contacts report incidents to the Stop Hate Line and Stop Learning Disability Hate Crime Line but they also contact us for updates and additional support. This extra level of service is something Stop Hate UK believes is really important for victims of Hate Crime, so that they have a space to talk about their experiences.

26

Contacting Stop Hate UK - continued Being able to contact someone 24 hours a day is really important. Hate Crimes do not just occur during office hours. Being able to report an incident as it happens, not only provides the victim with immediate reassurance, but it also ensures that details of what happened are collected quickly and passed onto the Police and other agencies for investigation and support.

Table 28 — Time of contact Time

Q1

Q2

Q3

Q4

Total

09:00-17:00 Monday to Friday (‘office hours’) 17:00–09:00 Monday to Friday Saturdays, Sundays and Bank Holidays Total number of connections

295 311 105 711

363 216 114 693

296 157 102 555

256 141 85 482

1210 825 406 2441

Total connections ‘Out of Office hours’

416

330

259

226

1231

Figure 21 — Time of contact: 2013-14 17%

09:00-17:00 Monda y to Fri da y (‘office hours’)

49%

Over half of contacts with the our helplines have been at weekends/ bank holidays or outside normal office hours this year.

17:00–09:00 Monda y to Fri da y Saturdays, Sundays and Bank Holidays

34%

Table 29 — Average duration of connected telephone calls, SMS and chat (minutes) Type of contact

Q1

Q2

Q3

Q4

2013/14

Incident report Enquiry/listening All contacts

16.7 11.3

19.3 13.6

18.0 12.3

20.3 9.1

18.5 11.7

14.5

16.8

15.8

15.3

15.6

27

Contacting Stop Hate UK - continued Stop Hate UK provides a unique service to victims of all forms of Hate Crime. Promotion of our services is vital to ensure that victims, third parties and witnesses are aware of how we can help. Promotional materials are available from [email protected] and Stop Hate UK can work on bespoke campaigns to target specific communities or strands of Hate Crime.

Table 30 — Method of finding out about the Stop Hate UK Method/location

Q1

Q2

Q3

Q4

Total

Advert

6

3

0

0

9

Council

12

14

5

4

35

Hate Incident Reporting Centre

1

0

0

0

1

Housing Office

1

1

1

1

4

Internet

47

48

46

27

168

Leaflet

21

10

16

10

57

Newsletter/ Newspaper

5

7

1

6

19

Other Local Organisation

25

33

26

33

117

Police

7

11

6

3

27

Poster

9

3

9

Word of Mouth

10

14

7

2 2

23 33

Work

21

12

7

2

42

Other

10

5

9

2

26

Figure 22 — Method of finding out about Stop Hate UK: 2013-14 0 Other Advert Poster Council Internet Leaflet Local Organisation Police Word of Mouth Work HIRC Housing office Newsletter/Neswpaper

20

40

60

80

100

120

140

160

180

Promotional material such as leaflets, posters and articles in newspapers are a good way of advertising our helplines. For more information contact us at: [email protected]

28

Referrals Made by the Stop Hate Line Stop Hate UK makes referrals to agencies in Stop Hate Line areas and to relevant local agencies for callers to the Stop Learning Disability Hate Crime Line if the contact wants us to. Ongoing support for victims is then provided by agencies near to where the victim lives. We have operators from a diverse range of backgrounds but all our operators are trained to support victims of Hate Crime across the Hate Crime strands. This ensures that whenever a contact accesses the Stop Hate Line or Stop Learning Disability Hate Crime Line they will get someone who can empathise and understand the victim’s perspective, whilst at the same time giving accurate and timely advice. Referrals are made to a number of agencies. Stop Hate Line funded areas can choose to add referral points for specialist agencies in their locality if they wish to, or they can make an onward referral themselves.

Table 31 — Referrals Made by Stop Hate UK Referral agency

Q1

Q2

Q3

Q4

Total

Police—full Police—anonymous

107 36

112 40

124 7

57 7

400 90

Victim Support

82

47

38

20

187

Local Authority Safeguarding Other

80 0 67

75 0 55

30 0 83

20 3 56

205 3 261

Total number of referrals made

372

329

282

163

1146

Figure 23 — Referrals Made by Stop Hate UK: 2013-14 140 120 100 80 60 40 20 0 Other

Pol i ce—full

Pol i ce—anon Q1

Q2

Q3

Victim Support Q4

Local Authority

Stop Hate UK has made nearly 500 referrals to police and over 200 referrals to Local Authorities this year.

29

For further information about Stop Hate UK or any of our services, please contact:

Ian Davey - Reporting Analyst [email protected]

Andrew Bolland - Partnerships and Contracts Manager [email protected]

Rose Simkins - Chief Executive [email protected]