EQUATOR REFERENCE GUIDE FOR REAL ESTATE AGENTS

Stay connected to your short sale transactions Chase uses Equator’s short sale platform to help us stay connected with agents during short sale transactions. Simply register at agents.Equator.com. Contact your Chase short sale representative, once you sign up, if you have questions about the process. Every time you log on to Equator, you’ll be taken to this welcome page. • The Functions Taskbar is at the top of the page. •

The Alerts Taskbar is just below the Functions Taskbar.

Functions Taskbar Overview View all offer and task alerts, messages and announcements, as well as system updates and your visibility Workflow View all offers and tasks for assigned properties that need your response or completion Properties Manage property functions, such as initiating short sales and searching for properties. The majority of your time will be spent on the Properties Tab Messages View and search for the messages connected to your properties My Account View and update your Equator profile, display and coverage areas How-to Tip

Make sure all files you upload are in a PDF format.

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Welcome to Equator

Alerts Taskbar Unread Messages Number of unread messages Tasks Number of open tasks that need your review or completion Offers Number of offers that need your response

How-to Tip

When you’re ready to submit a new offer, use the hand icon next to the Offers alert.

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Learn how the Properties Tab functions Explore the four main features of the Properties tab.

4. Status

1. Toolbox

2. Tasks & Task Guidelines

3. Offers

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1. Properties: Toolbox The toolbox appears after you’ve selected a specific account or property to view.

1. Toolbox Inbox Manage all system and property messages Add Message Compose a new message Photos Link and manage photos to your properties and Equator profile Library Upload and view documents View Listing View listing data and history for properties

How-to Tip

Make sure all files you upload are in a PDF format.

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2. Properties: Tasks Select a specific account or property to view any related tasks that need your attention.

2. Tasks Past Due Number of tasks that are past due Warning Number of tasks that are approaching the due date On Time Number of tasks that are on time Closed Number of tasks that are completed

How-to Tip

Click anywhere on the Tasks bar to view all of your open and closed tasks.

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2. Properties: Task Guidelines Click on a task to view special notes and more.

2. Task Guidelines Special Notes View special notes about your tasks to avoid common errors and issues. These notes include details about additional steps you need to take to complete the selected task.

How-to Tip

Not all tasks have associated guidelines.

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3. Properties: Offers Select a specific account or property to view any related offers that need your attention.

3. Offers New Number of new offers Negotiating Number of offers being negotiated Rejected Number of rejected offers Held Number of offers under review Accepted Number of offers that have been accepted

How-to Tip

Click anywhere on the Offers bar to view all of your offers. 7

4. Status Your status for a selected property is listed above the Toolbox. Use this chart to track your progress.

4. Status STATUS Marketing

TASKS List Data

DESCRIPTION Generate short sale offers and other associated pre-offer tasks

Monthly Marketing Report Document Collection

Accept/Reject Short Sale Assignment OR Accept/Reject Financial Information

Collect required documents to put together a short sale package before the property is assigned to a Chase negotiator

Hardship Reasons Submit/Receive Offer

Submit Short Sale Offer/Submit Offer

Upload the actual offer documents and purchase contract

Upload Offer Documents Verify Offer

None (completed by Chase)

Chase verifies the uploaded documents

Analyze/Negotiate Offer

Negotiate Offer

Chase analyzes the offer and counteroffer, if applicable

Awaiting Approval/Approved

Confirm Closing Information

Title company and escrow information is requested from you; Chase submits offer to management, investor and/or Mortgage Insurance company for approval

Closing

Supply Settlement Statement Closing Complete

Request all final closing documents, including the final HUD-1 Settlement Statement and associated title company information

Sold

None (completed by Chase)

Chase verifies all closing documents and confirms receipt of funds

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