09 October 2012

Star Cool Warranty policy Please be advised of the following changes to Star Cool’s warranty policy, which has now been implemented. With in this revised policy, Maersk Line will reserve the right to reclaim the total cost of the warranty repair from the vender, on any warranty claims rejected by Star Cool, if the cause of rejection is due to the mishandling of the claim by the shop.

Data-log/ Picture Additional data/pictures will need to be collected and provided to GSC warranty team and local ML EMR desks. It will now be required that the following listed parts will need pictures and/or downloads before and after repairs. Please see below. Item number 811524B 815242A 818242C 818510D 818510E 818511C 818512A 818513A 818551B 818658B 818740A 818745A 819526B 819530A

Item name Evaporator coil CA Membrane Module, Complete Frequency converter, complete Controller module CIM6 Controller module CIM6.1 Power meas module CIM6 Controller module (CA) User panel CIM6 Humidity sensor CIM6 Compressor Sensor, O2 (CA) Sensor, CO2 (CA/AV) Condenser coil Vacuum pump

Data-log NO YES YES NO NO YES YES YES YES YES YES YES no YES

Picture YES (leak point) no no YES Yes no no no no no no no YES (leak point) no

 Only the last three month period of the download is required.  The pictures and downloads need to be sent in the following format to below contacts, To:

[email protected]



Cc:

Your Local EMR desk (Photos and downloads will need to be reviewed during estimate approval by Local EMR desk, like [email protected] below)

Subject Line: 1AB (shop code), MMAU1234567 (container number), 0012345678 (work order number, please see below note) Timeline:

After the estimate has been submitted into MERC+ and before approval.

Format example,

Work order number, Work order number / estimate number can be found in the heading of each work order. Please see below example, 0029840301 is the work order number (estimate number).

Serial Number Structure Please ensure following part/s serial number/s are entered into MERC+ once the work orders are completed. The part numbers can also include the letters (A, B, C, D, E, etc) at the end of them. This indicates a different version of same/similar part, eg 818510D (CONTROLLER MODULE CIM6.0 ) and 818510E (CONTROLLER MODULE CIM6.1 ). Item no

Item name

818510 CONTROLLER MODULE CIM6

818512 CONTROLLER MODULE CA

Serial structure Starts with an "S", followed by 5 numbers, thereafter identification number "IDxxx", finally "W" and 4 numbers.

Example S12345ID426W1140 S12345ID443W1140

S12345ID428W1140 S12345ID439W1140

818513 USER PANEL CIM6

Starts with an "S", followed by 5 numbers, thereafter identification number "IDxxx", finally "W" and 4 numbers.

S12345ID429W1140

818511 POWER MEAS MODULE CIM6

Starts with an "S", followed by 5 numbers, thereafter identification number "IDxxx", finally "W" and 4 numbers.

S12345ID427W1140 S12345ID455W1140

818745 CO2 SENSOR 818740 O2 SENSOR

818551 HUMIDITY SENSOR

Starts with an "S", followed by 5 numbers, thereafter identification number "IDxxx", finally "W" and 4 numbers.

818658 COMPRESSOR

10 numbers, beginning with 16 or 19

818242 FREQUENCY CONVERTER

Starts with 176L8007 (those shall not be registered) thereafter 6 numbers, followed by letter G or A, finally 3 numbers

819589 MOTOR, EVAPORATOR FAN 819590 MOTOR, CONDENSER FAN

ABB: Serial number Year/week Serial number Year/week Week/year - Serial number

S12345ID421W1140 S12345ID446W1140 S12345ID422W1140 S12345ID440W1140 S12345ID420W1140

1678701816 1979005864

934015G148 673700A360

32830908 72801125 322011I54

Picture

Item no

Item name

819589 MOTOR, EVAPORATOR FAN

Serial structure

Grundfoss: Date and time

Example

Picture

60920110732

819590 MOTOR, CONDENSER FAN

819589 MOTOR, EVAPORATOR FAN 819590 MOTOR, CONDENSER FAN

Zhongda: A letter and 7 numbers

819530 VACUUM PUMP

Always 9 numbers

CA MEMBRANE MODULE, 815242 COMPLETE

First version - Starts with prod year, followed by 5 numbers Second version - 7 numbers in total

B0010003

110024511

0007901 or 1114618

 If part is found missing, damage code “MS” for Missing/Lost needs to be entered into the work order creation and the serial number field to “missed” for that work order once completed.  If serial number on a part can not be read or identified, the serial number field needs to be updated as “unreadable”. A picture needs to be taken to show this and then sent to GSC & Local EMR desk for reviewing per aforementioned instruction.  Examples of serial number enter in MERC+, 

A warning will be shown in MERC+ for part serial number requeirements during work order creation.



The input of the serial number of faulty part during work order completion .



After completion,

Parts returning and Holding  Below parts MUST be returned for inspection within 60 days to Star Cool after unit repairs are carried out, irrespective of age of units. If those parts do not arrive at the Star Cool distribution centre within the agreed period, Star Cool will claim for reimbursement for the corresponding warranty claim from Maersk Line, then Maersk Line will recover this from the responsible shop. Return parts for inspection Item no Item name 819530A Vacuum pump 818658B Compressor Frequency converter, 818242C complete 818255C Controller module, CIM5 818510D Controller module CIM6 818510E Controller module CIM6.1 818511C Power meas module CIM6 818513A User panel CIM6 818512A Controller module (CA) CA Membrane Module, 815242A Complete 818551B Humidity sensor CIM6 818740A Sensor, O2 (CA) 818745A Sensor, CO2 (CA/AV)  Irrespective of age of units, below parts MUST be kept for 90 days by the shops after repair are carried out, the parts MUST be forwarded by request by Star Cool or Masersk Line. After 90 days from MERC+ estimate completion date, parts can be disposed. If parts can not be found within the time frame by Star Cool or Maersk Line during shop visit and/or audit, those repair cost will be claimed back from the shop. Keep for 90 days Item no Item name Item no Item name 811523B Defrost heater, evaporator 818552A Air exchange sensor Solenoid coil, 10W 811524B Evaporator coil 818554B 24VAC Motor cable, FC and Compressor valve plate, 814247C compressor 818601B LP

814539B 814667B 818275A

Receiver, water cooled cond. Economizer Air ex. motor (CA/AV)

818602B 819500C 819501A

818276A

Air exchange sensor

819503C

818518C Transformer, 105 VA CIM6 818520B Main circuit breaker CIM6 818521B Contactor Auxiliary contact (white 818522B dot) 818523B

Interlock, contactor

818525C On/Off switch CIM6 Battery pack, rechargeable 818536C CIM6 818538A

Heating element

818539B 818550A

Terminal block compressor Temperature sensor

819504C 819526B 819589B

Compressor valve plate, HP Stop valve, receiver High pressure switch Pressure transmitter, LP NSK Pressure transmitter, HP NSK Condenser coil Motor, evaporator fan

819590B Motor, condenser fan Pressure transmitter, 819605A Vacuum Expansion valve, 819737B economizer Expansion valve, 819737C economizer Expansion valve, 819738B evaporator Expansion valve, 819738C evaporator 819740C Hot gas valve

 Faulty part’s management All Returned and stored faulty parts need be packed and then Tagged as below. The tag can be found in the new part package from Star Cool or printed/copied by shops. Following information is needed and must be filled on the tag. -

Repair shop: Shop code is required Repair date: Country: Supervisor: Container ID Item No Item Name Old part serial No New part Serial No. Failure description Alarm code

Remarks and failure descriptions During MERC+ estimate creation, the following needs to be detailed in remark field of the work order, A) What / how / when failure was found, such as “Noise on left Evap motor during PTI, but no alarm shown” B) Alarms (any listed on the unit). C) If emergency repair on live reefer, please list out the repair date / location / vessel codes. Example,

Distribution Centres Star Cools nearest Distribution Centres address and contact information, can be found on the webpage www.starcool.dk, section service.