For additional help solving printer problems, refer to the documentation that shipped with your printer. Problem
Solution
Copy printed on the wrong kind of paper
Wrong type of paper is loaded in the paper tray you selected, or the printer may not be set up for automatically selecting the paper type. 1 Put the correct paper or other media in the tray.
Scan problems
2 Check the paper type setting on the paper menu of the printer. 3 Try sending the copy again.
Scan unit support
Network support
Warning displays on printer operator panel about collation area. I pressed Continue on the printer operator panel, my copies were not in correct sequence.
The printer does not have enough memory. You may have to turn collation off and manually sort your copies. Installing additional memory helps alleviate this problem.
Edition notice
www.lexmark.com Lexmark OptraImage
Solve copy problems
3
More configuration Problem
Solution
Color page came out black and white
1 This happens if the scan unit or printer (or both) can only produce black and white. Check to see if your OptraImage has color capabilities.
Copy problems
2 If your OptraImage is capable of color copies, make sure Content is set to mixed or photo (not text), and try again.
Fax problems Duplex does not work Duplex lights don’t come on
Scan problems
Scan unit support
Can’t select duplex settings
Ready status message is not displayed in control panel
This usually means the scan unit or printer (or both) is not capable of duplex. Check the documentation that shipped with your OptraImage to see if has duplex capabilities.
The control panel and the printer are not talking to each other or the printer may be turned off. 1 Try turning the printer off and back on. 2 Trying turning off the scan unit and the printer. Make sure you power back on in the correct sequence. First turn on the scan unit, and then turn on the printer.
Network support
Edition notice
www.lexmark.com Lexmark OptraImage
Solve copy problems More configuration
Copy problems
Problem
Solution
Control panel button do not respond
The printer is turned off. Turn the printer back on.
Unwanted black lines print on my copy.
Clean the entire top cover and the document flatbed. Also clean the automatic document feeder. See Scan unit support for more information.
Fax problems
Scan problems
Scan unit support
Network support
Edition notice
www.lexmark.com Lexmark OptraImage
4
Solve copy problems
5
More configuration
Copy status messages Copy problems
Message
Ready
Fax problems
Description
100% 1
Copying . . . Busy
♦
100% 1
Copy Halted . . .
Scan problems
Scan unit support
Wait
100%
OptraImage is set for copy mode. This is the default setting for the control panel. Copy job is printing. If a copy job is printing, this message appears even when a fax is being sent or received. Copy job is being cancelled.
1
Place Next
1 Place the next page on the flatbed.
Or Stop
2 Press Go/Send to continue sending pages. 3 Press Stop/Clear to end the scan. The control panel resets to copy mode and the Ready status message appears on the display.
Network support
Edition notice
www.lexmark.com Lexmark OptraImage
Solve copy problems
6
More configuration
Copy error messages Copy problems
Error
Description
Check
There is a problem with the printer, such as a paper jam, open door, missing tray, or toner problem. Check the printer operator panel for a detailed message.
Printer
Fax problems
For more help solving the problem, refer to the documentation that shipped with the printer. Check Scan Unit
Scan problems
Press Return
There is a problem with the scan unit. 1 Check that all the cables and power cords are still correctly plugged into the scan unit. 2 Turn off the OptraImage hardware, then power back up. First, turn on the scan unit, then turn the printer back on.
Scan unit support
3 If you are unable to reset the OptraImage, contact Lexmark Customer Support. On the OptraImage CD, click Contact Lexmark.
Network support
Edition notice
www.lexmark.com Lexmark OptraImage
Solve copy problems More configuration Error
Description
Close Door
Message appears in the top line of the control panel display. Toner cartridge door is open. This message does not display for all scan unit and printer combinations.
No Duplex Option
Messages appears if user presses Duplex on the OptraImage control panel, but the duplex option is not installed correctly on the printer.
Copy problems
Fax problems
Installed
Check printer documentation for information about installing the duplex option.
