SOFT SKILLS DEVELOPMENT Interpersonal Communication

SOFT SKILLS DEVELOPMENT Interpersonal Communication Elena Ovchinnikova for Moscow, 2016 Course Specifics • • • • • • • Theory-to-practice and inte...
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SOFT SKILLS DEVELOPMENT Interpersonal Communication

Elena Ovchinnikova for Moscow, 2016

Course Specifics • • • • • • •

Theory-to-practice and interactive Assessment and self-discovering exercises MBTI – the main useful personality typing approach Applicable to main study / job issues 8 classes, 15 lessons (1 introduction + 2*7 topics) English materials, Russian discussions Useful handouts and notes

E. Ovchinnikova for ICEF, Moscow, 2016

What’s today about • • • • • • • •

What is the Soft Skills “Soft” skills vs. “Hard” skills Mini self-assessment Personality Types MBTI® (Myers-Briggs Type Indicator®) Self-assessment / typing What to read What’s the next?

E. Ovchinnikova for ICEF, Moscow, 2016

What is Soft Skills? (1)

E. Ovchinnikova for ICEF, Moscow, 2016

What is Soft Skills? (2)

E. Ovchinnikova for ICEF, Moscow, 2016

What is Soft Skills? (3)

E. Ovchinnikova for ICEF, Moscow, 2016

What is Soft Skills? (4) • Soft Skills - personal attributes that enhance an individual's interactions, job performance and career prospects. • “Soft skills” are often described by using terms often associated with personality traits, such as: optimism, common sense, responsibility, a sense of humor, integrity; and abilities that can be practiced, such as: empathy and emotional intelligence, teamwork, leadership, communication, negotiation, sociability, ability to give and gain feedback, creative thinking and learning agility. E. Ovchinnikova for ICEF, Moscow, 2016

“Hard” vs. “Soft” Skills (1) Technical or administrative procedures related to an organization’s core business

Easy to train and learn Easy to observe, quantify and measure E. Ovchinnikova for ICEF, Moscow, 2016

How people relate to each other

Needed for training in everyday life Hard to observe, quantify and measure

“Hard” vs. “Soft” Skills (2)

E. Ovchinnikova for ICEF, Moscow, 2016

Why the Soft Skills?

E. Ovchinnikova for ICEF, Moscow, 2016

Where you need the Soft Skills? • Selection / assessment in employment process • Competition in learning groups / working groups • Globalization, Working in transnational / multicultural environment • Innovative economic environment, speed of changes • Leadership and teamwork issues • Corporate culture and subcultures E. Ovchinnikova for ICEF, Moscow, 2016

What about Your Soft Skills? (1) • At your handout put your scores (10-point scale) near each of soft skills in the model. • Compare the skills with maximum scores with those have the minimum scores. • On other page fill in the Personal Report o Communication apprehension.

E. Ovchinnikova for ICEF, Moscow, 2016

What about Your Soft Skills? (2) • Scoring the Communication Apprehension areas: – Group discussion: 18 - (scores for items 2, 4, & 6) + (scores for items 1,3, & 5) – Meetings: 18 - (scores for items 8, 9, & 12) + (scores for items 7, 10, & 11) – Interpersonal: 18 - (scores for items 14, 16, & 17) + (scores for items 13, 15, & 18) – Public Speaking: 18 - (scores for items 19, 21, & 23) + (scores for items 20, 22, &24)

E. Ovchinnikova for ICEF, Moscow, 2016

What about Person?

E. Ovchinnikova for ICEF, Moscow, 2016

Personality types with MBTI® • Our personalities vary and need to be systematized Typology • MBTI® (Myers-Briggs Type Indicator) the most famous personality typology tool • Based on C.G. Jung personality types (1921) • Was developed by C. Briggs (1942), I. MyersBriggs (80-s) • Personal preferences in different life situations

MBTI® is used for… • • • • • • • • • •

Self-understanding and development Career development and exploration Organizational development Team building Management and leadership training Problem solving Relationship counseling Education and curriculum development Academic counseling Diversity and multicultural training

MBTI®: Basic functions E

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MBTI®: 16 types

MBTI®: 16 types

What to read about MBTI®? • Briggs-Myers, I., Introduction to Type®, CPP, 1998. • Hirsh, S.K., & Kummerow, J.M., Introduction to Type® in organizations, CPP, 1998. • Bents, R., Blank, R. Understanding the dynamics of Typical People: an Introduction to Jungian type Theory, Hogrefe, 2010

E. Ovchinnikova for ICEF, Moscow, 2016

What’s the Next: Course Outline • Communication / Interaction Skills and Interpersonal Effectiveness • Influencing Skills • Building Collaboration • Team Roles (Belbin) • Handling Conflict • Facilitating Group Interaction • Stimulating Creative Thinking in Communications • Working at Multicultural Environment E. Ovchinnikova for ICEF, Moscow, 2016

• Questions? Suggestions. Recommendations…Feedback! • Elena Ovchinnikova • [email protected] E. Ovchinnikova for ICEF, Moscow, 2016