Smart Meters at MLGW Michael Faulk
• MLGW serves more than 405,000 customers in the Memphis and Shelby County Area which is 784 Square Miles • Locat...
• MLGW serves more than 405,000 customers in the Memphis and Shelby County Area which is 784 Square Miles • Located downtown on historic Beale St.
• One of the largest 3 service utility companies in the United States • 2600 Employees Electric Residential
Commercial
372k
46k Gas
Residential
Commercial
309k
26k Water
Residential
Commercial
243k
24k
• Itron IEE Commercial/ Industrial MDM (Land-line and Cellular)
• 111 Electric • 67 Gas • Cellular Smart Meter Demonstration Project • • • •
1200 Electric Meters MDM in CIS Time of Use (TOU) In Home Display
• • • • • • •
City Council approved 60,000 smart meter project All three services Remote Disconnect on Electric Meters Full meter reader routes to be replaced Routes to be in all council districts and towns Project to include a Pre-Pay solution Project to be completed in one year
Project Manager (Manager Meter Operations) CIS 2 Developers Administrator SME
Project Assistant Manager
Telcomm
MDM Admin
Meter Shops
2 Techs
2 Admins
Electric, Gas and Water Supervisors 85 Techs
• RFP preparation in two months • Vendor response time of 30 days • Vendor demos • Vendor scoring • Vendor selection
2013 Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
RFP
Vendor Selection
Protestors Signed Contract
System Setup
• • • • •
Neighborhood Meetings News Letters Letters prior to and after installation Autodialer calls Call center information
Meter inventory modified Mobile orders modified Opt Out Process Routes selected Installation Application QC Application
MLGW Install SAT Meters
AMI User Training System Acceptance Testing All Meters Received
2014 Jan
Feb
Mar
Apr
May
Jun
2015
Jul
Aug
Sep
Oct
AMI Integration – Meter Installation
Go Live
MDM Reporting and Billing Cases
Go Live My Account Outage Reporting
Nov
Dec
Jan
Feb
Mar
Time Of Use
Go Live
Go Live Go Live Pre-Pay
Go Live
Connect/Disconnect
Meter Installation
Go Live
Electric
24,131
Gas
20,326
Water
15,278
• • • •
Towns in Shelby County Council Districts Complete Routes Each Cycle
• Cleaned out the storerooms • Changed access by adding gates and additional locks. • Added security cameras
• Setup shops with assembly line to associate the meter and modules.
EnergyAxis Gatekeeper
Gatekeepers read meters on a daily schedule
Tropos Nodes: 164 Gatekeepers: 48
• Used ESRI maps to identify routes • Mobile Orders were generated for each service • Electric and Gas meters started first. • Water installation delayed due to lid delivery • Tropos wireless installed ahead of meters
• Contracted Skye Perry with SSP Innovations to develop application used to capture GPS coordinates for all meters • Installation pictures taken for each service • 2 Week Turnaround
45 iPhones were setup for the crews
User selects what service they are installing
Premise Number and Service number are entered from the Mobile Dispatch order
Technicians use the GPS or can use the magnifying glass to locate where the meter is on the premise.
Collect Images
Icons show service locations
• Socket Condition • Meter reading (out) • New meter installed
• Using Revenue Protection and Retirees • Reading routes behind installers verifying module and meter are married and at the right premise. • Toughpad & Scanners
Request
Approved
1454
871
Yellow Card
441
Informational Letters Pending Sent
Canceled
Denied
530
32
21
• • • •
Created process to track customers in CIS Customers must send paper in to be approved No Fees Yellow card given to customers in the field
- Diversion - Skipped Reads
8:00 a.m.
9:57 a.m.
1,820 KWh
1,822 KWh
CIS Test
CIS Production
Clone Database
• Tampers • Outages • Voltage • Temperature
Mobile collector will be used to read meters when network is down.
CONVENIENCE
Top up anytime, anywhere. From your mobile device, online, or select commercial locations ACCURACY
No surprise bill every month, consume only what you spend CONTROL
By paying only what you decide, YOU are in control of your spending and consumption PROACTIVITY
Access to your utility information online in REAL TIME! PROGRESSIVE
Consciousness towards consumption breeds responsible habits SAVINGS!!!!
Individual meters provide constant updates online regarding usage, transforming energy into a finite commodity with monetary value
Mobile Application
• • • • •
Theft Water Leaks Voltage Reporting Temperature Reporting Meter Reader errors
Meter Read Rates Electric
99.7% Gas
99.8% Water 95.8%
• • • • • • •
Form a dedicated team Dedicated meeting rooms Plan for a quality control position Communication member on team Meter Installation Application and Vendor Clean out water boxes ahead of installation Order water lids early Buy a dedicated coffee machine for the team!
