SMALL
BUSINESS SOLUTIONS FOR YOUR COMPANY Fall 2010 | FREE
THIS IS THE SIGNAL. YOUR SIGNAL.
Amplifying what you do best so you can conquer every obstacle. Giving you control. To be inventive. To work smarter. Verizon helps give your business a voice to succeed. That’s why more small businesses choose Verizon than any other wireless carrier.1
Contents Voice Plans & Features
Mobile Email
3G Smartphone Comparison Chart Email Solutions for 3G Smartphones Email Solutions for Feature Phones or 3G Multimedia Phones Nationwide Voice & Email Plans 3G Coverage Map
4 6 7 8 9
Mobile Broadband
Mobile Broadband Netbook Comparison Chart Mobile Broadband Solutions
12 13 14
Global Services
Global Device Comparison Chart Global Phone & Data Global Solutions
1
Based on a third-party study.
18 20 22
Push to Talk Push to Talk Device Comparison Chart Nationwide Small Business SharePlan Nationwide Plans for Business Nationwide Plus Canada Plans Nationwide Plus Mexico Plans Features & Services Voice Coverage Map Group Communication Field Force Manager Total Equipment Coverage, Roadside Assistance & Skype mobile™ VZ Navigator®
26 27 28 29 30 30 31 32 34 35 36 37
Important Information
Additional Plan Information Terms & Conditions Important Information
38 39 51
SPREAD YOUR BEST IDEAS. WITHOUT SHARING YOUR SECRETS.
DROID 2 BY MOTOROLA
MOBILE EMAIL Android 2.2 offers improved support for businesses
running Microsoft® Exchange so you can do more than manage email from select Android devices. It also gives you peace of mind that comes with improved password enforcement and remote-wipe functionality, both of which can help keep critical business information from falling into the wrong hands. Oh, and let’s not forget it serves as a portable hotspot for up to five devices, lets you review Flash content online and gives you access to more than 70,000 apps.
NEW! DROID X BY MOTOROLA
Mobile Email solutions from Verizon Wireless help you take your business out of the office and into the future.
Take charge of work on the go with messaging and multitasking on the Droid X. Keeping up with email is a cinch on the Droid 2, featuring Android™ 2.2 and the power to review your favorite Flash content online.
DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license.
verizonwireless.com/data
3G
email
3G Smartphones SMARTPHONES
BlackBerry® Bold™ 9650
– Not Available
(while supplies last)
BlackBerry® Storm2™
BlackBerry® Curve™ 3G 9330 Coming soon!
DROID X BY MOTOROLA New!
DROID INCREDIBLE BY HTC
(while supplies last)
DROID 2 BY MOTOROLA
Samsung Fascinate™ New!
Palm® Pre™ Plus
Palm® Pixi™ Plus
LG Fathom™
(while supplies last)
HTC Imagio™
HTC Ozone™
–
(while supplies last)
broadband
3Available –3Not Available Available
Compatible Email Service
3
3
3
–
–
–
–
–
–
–
–
Microsoft® Exchange ActiveSync®
–
–
–
3
3
3
3
3
3
3
3
3
Good™ for Enterprise
–
–
–
3
3
3
3
–
–
3
3
3
IBM® Lotus® Notes® Traveler
–
–
–
–
–
–
–
–
–
–
–
3
Personal
3
3
3
3
3
3
3
3
3
3
3
3
Global: Email, Voice & Features For more information on Global features, see pages 16–23.
3
3
–
–
–
–
–
–
–
3
3
3
View Photos, Videos and Other Rich Media
3
3
3
3
3
3
3
3
3
3
3
3
global services
BlackBerry Enterprise Server
Capabilities
3
3
3
3
3
3
3
3
3
3
Rev. 0
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Mobile Broadband Connect
3
3
3
–
3
–
–
–
–
3
3
3
3G Mobile Hotspot
–
–
–
3
3
3
3
3
3
–
–
–
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic & Global)
Keyboard Type
QWERTY
SurePress™
QWERTY
Virtual/SWYPE
Virtual
Virtual/SWYPE & Slide-Out QWERTY
Virtual/SWYPE
Slide-Out QWERTY
QWERTY
Virtual & Slide-Out QWERTY
Virtual
QWERTY
Digital Camera
3.2-megapixel
3.2-megapixel
2.0-megapixel
8.0-megapixel
8.0-megapixel
5.0-megapixel
5.0-megapixel
3.0-megapixel
2.0-megapixel
3.2-megapixel
5.0-megapixel
2.0-megapixel
2.20" x 4.53" x 0.65"
2.43" x 4.65" x 0.55"
2.48" x 4.49" x 0.52"
EV-DO
Navigation Built-In Features
Specifications ™
™
™
™
2.57" x 5.02" x 0.39"
2.30" x 4.63" x 0.47"
2.38" x 4.58" x 0.54"
2.53" x 4.92" x 0.39"
Operating System Size (W x H x D) Weight Flash/RAM Memory (formatted capacity may be less) Expandable Memory Support (microSD™ Card) Pre-installed Memory Card (microSD™ Card) Talk Time/Standby Time
2.44" x 4.40" x 0.55" 2.44" x 4.42" x 0.53" 2.36" x 4.29" x 0.54" 4.80 oz
5.50 oz
3.70 oz
5.47 oz
4.59 oz
5.96 oz
4.16 oz
4.89 oz
3.26 oz
5.36 oz
5.2 oz
3.70 oz
512 MB/512 MB
256 MB/256 MB (2 GB on-board memory)
512 MB/512 MB
8 GB/512 MB
512 MB/512 MB (8 GB on-board memory)
8 GB/512 MB
512 MB/384 MB (2 GB on-board memory)
16 GB/512 MB
8 GB/256 MB
512 MB/256 MB
512 MB/288 MB
256 MB/192 MB
up to 32 GB
up to 32 GB
up to 32 GB
up to 32 GB
up to 32 GB
up to 32 GB
up to 32 GB
–
–
up to 16 GB
up to 16 GB
up to 16 GB
8 GB
16 GB
–
–
–
–
–
N/A
up to 330 minutes/ up to 350 hours
up to 312 minutes/ up to 350 hours
up to 420 minutes/ up to 475 hours
up to 318 minutes/ up to 324 hours
up to 290 minutes/ up to 324 hours
2 GB
16 GB
–
16 GB
2 GB
up to 300 minutes/ up to 312 hours
up to 330 minutes/ up to 269 hours
up to 275 minutes/ up to 252 hours
up to 480 minutes/ up to 220 hours
up to 313 minutes/ up to 146 hours
3G Smartphones are Advanced Devices for the purposes of early termination fee and Wireless Phone Protection. Incredible by HTC is a trademark of HTC Corporation.
4
1 . 8 0 0 .V Z W. 4 B I Z
2.34" x 3.95" x 0.67" 2.17" x 4.37" x 0.43"
N/A
For answers to your questions about using email devices or services, visit verizonwireless.com/data ve r i z o n w i r e l e s s . c o m / b u s i n e s s
5
important information
3 Rev. A
voice plans & features
3 Rev. A
Wi-Fi
Email Solutions for Feature Phones or 3G Multimedia Phones
Send an unmistakable message. Which type of device do you intend to use?
All 3G Smartphones require a data package of $2999 or higher or a data plan.
Step 2
BlackBerry BlackBerry
What type of email do you use?
Windows Palm Mobile
Windows Android Mobile
Business and Personal Email
Personal Email
Corporate Email for BlackBerry/Smartphone
Email and Web for BlackBerry/ Smartphone
Unlimited
Unlimited
Monthly Access for Data Allowance when added to a Voice Plan
$
Monthly Access for Data Allowance as a Stand-Alone Data Plan1 Voice usage will be charged at 25¢ per minute.
$
4499
$
4999
Step 1
Which type of device do you intend to use? All 3G Multimedia Phones require a data package of $999 or higher.
Step 2
Compatibility with BlackBerry Enterprise Server
3
–
Compatibility with Good for Enterprise
–
Personal email accounts including AOL, Gmail, Yahoo!, Hotmail and other POP/IMAP
Microsoft Exchange and IBM Lotus Domino Personal email accounts including AOL, Gmail, Yahoo!, Hotmail and other POP/IMAP
POP/IMAP only
3
Open and view attachments (May require third-party software application.)
3
picture and text only
Contacts, Calendar, Sync
3
–
–
3
–
3
–
3
3
3
3
3
Access to corporate intranets and back office applications
3
3
3
3
–
Monthly Data Allowance
Open and view attachments (May require third-party software application.)
3
3
3
3
3
Monthly Access for Data Allowance Feature when added to a Voice Plan
Web browsing
3
3
3
3
3
Step 3
Per-MB Rate After Allowance
3Available
– Not Available
1 . 8 0 0 .V Z W. 4 B I Z
Choose a Data Option.
– Pay as You Go
199
$
25 MB
999
$
20¢
Unlimited $
2999
important information
6
or higher data package
–
–
Available to businesses with five or more lines of service.
9
3
–
–
– Not Available
Additional Information To use Corporate or Mobile Email, you must download the application from Media Center (requires approximately 2 MB of data). For information on Data Roaming rates, see page 23.
Additional Information Please see 3G Coverage Map on page 9, Additional Plan Information on page 38 and details on approximate data usage on page 52.
1
5 or included with
$ $ 99
999
–
3Available
Mobile Email
Capabilities
–
3
Corporate Email1 $
Microsoft Exchange
3
Personal Email Personal Email
voice plans & features
3
Business Email Business Email
Monthly Fee
2999
Capabilities Server-based email including Microsoft Exchange, IBM Lotus Domino and Novell® Groupwise® (May require third-party software application.)
What type of email do you use?
PhonesFeature or Feature PhonesFeature or Phones or 1 3G Multimedia 3G Phones 3G Multimedia Phones1 Multimedia Phones
global services
Monthly Data Allowance
Android Palm
Approve contracts, submit reports, make deals. Just hit Send.
BlackBerry Android Palm Windows Mobile
broadband
Step 1
email
Email Solutions for 3G Smartphones
1
Requires Microsoft Exchange Server 2003 or newer. verizonwireless.com/business
7
You’ve got the right business plan. Here’s the right plan for your business.
Transmit your signal in 3G.
email
Nationwide Voice & Email Plans
With America’s Largest and Most Reliable 3G Network.
broadband
Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family® for Business numbers today, and change them online at any time.
All Verizon Wireless Nationwide Voice & Email Plans include: •Unlimited Data Allowance For business and personal email and web browsing. •Unlimited National Mobile to Mobile Calling Minutes Call more people and use zero minutes with Unlimited Mobile to Mobile calling to more than 80 million Verizon Wireless customers.
global services
•No Domestic Roaming or Long-Distance Charges Coverage not available everywhere. Airtime charges apply. •Unlimited Night & Weekend Minutes Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m. Weekend hours: (Sat–Sun) 12:00 a.m.–11:59 p.m.
Nationwide Voice & Email for Business
(For businesses with five or more lines of service; for 3G Smartphones)
Anytime Minutes
Email & Messaging
• Voice, email and Unlimited Messaging1
Email
• Voice and email
9999
$
900
$
1350
$
2000
$
4000
$
6000
$
Share Option
119
99
7999
$
–2
99
$
99
129
$
14999
$
18999
$
239
$
99
Per-Minute Rate After Allowance
voice plans & features
Monthly Access
450
Friends & Family for Business Calling
99
10999 12999
Pick 10 numbers
25¢
3G Rate & Coverage Area Map
16999 21999
Additional $5 Monthly Access per line (Applies to Anytime Minutes only.)
– Not Available
important information
Additional Information All plan minutes are for domestic calls. For Voice Coverage map, see pages 32–33. For information on Data Roaming rates, see page 23. For Additional Plan Information, see page 38.
Text includes Unlimited Messaging for sending and receiving (i) Text, Picture, Video and Voice Messages in the U.S.; (ii) Text, Picture, Video and Voice Messages sent via email; (iii) Instant Messages; and (iv) Text Messages with customers of wireless carriers on participating networks in Canada, Mexico, Puerto Rico and U.S. Virgin Islands. Premium Messaging programs not included. 2 10 Friends & Family numbers also available on 450-minute plans choosing the Share Option.
1
Handset Banner Information “Extended Network” or “Roaming”: Included Features and Optional Services may not be available.
Friends & Family cannot include Directory Assistance, 900 numbers, your own wireless or Voice Mail access numbers, or access gateways to and from other providers’ voice or data systems.
8
1 . 8 0 0 .V Z W. 4 B I Z
verizonwireless.com/business
9
STRETCH YOUR LIMITS. THE WEB GOES WHERE YOU GO.
HP® Pavilion dm1-2010nr Entertainment PC Carry the power of your PC with you for quick access to the Internet, email and company intranets.
Verizon Wireless MiFiTM 2200
Coming soon!
Make almost any spot a hotspot with MiFi. Small enough to fit in your pocket, it lets you connect up to five Wi-Fi–enabled devices anytime.
MOBILE BROADBAND With your Mobile Broadband signal, you are your own Wi-Fi hotspot. You and up to five team members can email, share data and browse the web at white-hot speeds. With 3G Mobile Hotspot from Verizon Wireless, turn your mobile device into a personal transmission tower that connects to devices and allows access for your colleagues’ notebooks or netbooks. You’re ready to power through projects together. So now it’s not just you blasting your signal. It’s you and five of your biggest allies, creating and sharing ideas. Your business is about to explode.
Verizon Wireless USB760 modem Get fast, reliable access to back-office data and more, even when you’re on the go.
verizonwireless.com/broadband
NETBOOKS
Mobile Broadband lets you send email, browse the Internet and upload large files even when you’re out of the office. Get connected with a PC Card, ExpressCard®, USB modem, Mobile Broadband Built-In (on select notebooks/netbooks) or 3G Mobile Hotspot, or use select phones as a modem.
33Available Available
Verizon Wi-Fi
How to Connect: • Open VZAccess Manager. • Insert your Mobile Broadband device or power on your Mobile Broadband Built-In module. • Enable Wi-Fi on your PC or attach a Wi-Fi adapter (sold separately).
Easily manage your wireless access connections. VZAccess Manager helps you manage Verizon Wireless Mobile Broadband service and Wi-Fi hotspots. It supports detection, connection and configuration of home, office and other hotspots. And corporate subscribers can launch VPN clients and other applications. Download the latest version at verizonwireless.com/vzam
Samsung N150
(while supplies last)
HP® Mini 210-1076NR
HP® Pavilion dm1-2010nr Coming soon!
Windows® 7 Starter
Windows® 7 Starter
Windows® 7 Home Premium
Capabilities Operating System Mobile Broadband
3G EV-DO Rev. A
3G EV-DO Rev. A
3G EV-DO Rev. A
• 3G Tri Band UMTS/HSPA • Quad Band GSM/GPRS/EDGE
• 3G Tri Band UMTS/HSPA • Quad Band GSM/GPRS/EDGE
• 3G Tri Band UMTS/HSPA • Quad Band GSM/GPRS/EDGE
802.11 b/g/n
802.11 b/g
802.11 b/g/n
Video
Intel Graphics Media Accelerator 3150; VGA Out
VGA Out
UMA ATI Mobility Radeon™ HD; VGA and HDMI Out
Audio
Stereo Speakers
Stereo Speakers
Altec Lansing® Stereo Speakers
3
3
3
3
3
3
GlobalAccess Wi-Fi
Features
Webcam Bluetooth
1
Specifications USB Ports
3
3
3
• Launch your web browser, email application or other Internet application.
Processor
Intel® Atom™ N450 1.66 GHz
Intel® Atom™ N450 1.66 GHz
AMD Athlon™ II Neo Dual-Core K325 1.3 GHz
Find out more at verizonwireless.com/wi-fi
System Memory
1 GB RAM
1 GB RAM
2 GB RAM
Storage
160 GB Hard Disk Drive
250 GB Hard Disk Drive
320 GB Hard Disk Drive
Display
10.1" diagonal LED LCD Widescreen (1024 x 600)
10.1" diagonal LED BrightView Widescreen (1024 x 600)
11.6" diagonal HD LED BrightView Widescreen (1366 x 768)
10.4" x 7.4" x 1.05"
10.55" x 6.9" x 0.90 –1.57"
11.4" x 8.03" x 0.78–1.20"
Weight
2.73 lb
2.99 lb
3.24 lb
Battery
6-cell, approx. 7 hours
6-cell, approx. 8.75 hours
6-cell, approx. 5.25 hours
3-in-1: Secure Digital (SD), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC)
5-in-1: Secure Digital (SD), MultiMediaCard (MMC), Memory Stick, Memory Stick Pro, xD-Picture Card
5-in-1: Secure Digital (SD), MultiMediaCard (MMC), Memory Stick, Memory Stick Pro, xD-Picture Card
To learn more about how Mobile Broadband service can help your business, visit verizonwireless.com/broadband
Size (L x D x H)
Media Card Reader
For more information, visit verizonwireless.com/netbooks Verizon Wi-Fi available on select devices using VZAccess Manager 7.2 or higher. Customer should maintain security measures for their computers and data.
12
1 . 8 0 0 .V Z W. 4 B I Z
Netbooks are Advanced Devices for the purposes of early termination fee and Wireless Phone Protection. 1
For a list of Bluetooth profiles supported, visit verizonwireless.com/netbooks verizonwireless.com/business
13
important information
• Click Connect Wi-Fi.
voice plans & features
• In VZAccess Manager, select Verizon Wi-Fi Access under Available Network.
VZAccess Manager
(while supplies last)
global services
Now you have more connection options. Included at no charge with select Mobile Broadband plans, Verizon Wi-Fi is available in thousands of places, including airports, bookstores, cafés, restaurants, hotels and more nationwide.
––Not Available Not Available
broadband
Connections are crucial to your business. And in your case, they’re fast, secure and especially reliable.
email
Mobile Broadband
email
Mobile Broadband Solutions Physical limitations are so yesterday.
Step 1 What are your mobile high-
speed Internet access needs?
Step 2
What device will you use?
Access for your notebook/netbook using a smartphone/phone as a modem
Access for your notebook/netbook
Feature Phones or 3G Multimedia Phones
Use your 3G Smartphone to share your Mobile Broadband alowance with up to five Wi-Fi–enabled devices or tether to your notebook.
Use your Verizon Wireless device as a tethered modem with your notebook. Available on select Feature or 3G Multimedia Phones. For details, see verizonwireless.com/broadbandconnect
Mobile Broadband Connect/ 3G Mobile Hotspot1
Mobile Broadband Connect
PC Card/ExpressCard/ USB Modem
Access for multiple devices at one time
Notebook/Netbook with Mobile Broadband Built-In
Dedicated 3G Mobile Hotspot Device11
Get Mobile Broadband service built right in on select netbooks and notebooks from Dell™, Hewlett-Packard®, Lenovo™, Panasonic®, Samsung and Sony.
Choose from a range of products for “plug-and-play” capability.
Enjoy your own portable Wi-Fi hotspot that lets you connect up to five Wi-Fi– enabled devices.
global services
3G Smartphones
broadband
Identify your needs and device.
Select your plan based on data usage.
Mobile Broadband Plan/ Feature Options
MONTHLY FEATURES
Mobile Broadband
Mobile Broadband Plans include Text Messaging2 and NationalAccess.4 Standard rates apply to all messages although it may not be possible to receive them in all circumstances. See page 31 for details.
MONTHLY FEATURES
20
Added to a $2999 Data Option
4999
30
Light User
PREPAID PLANS3
Heavy User
3999
5999
Access Fee
$
Data Allowance (sending and receiving)
2 GB
5 GB
250 MB
5 GB
5¢
5¢
10¢
5¢
Per-MB Rate After Allowance Typical download speed4 Verizon Wi-Fi
$
$
$
15
$
With 3G EV-DO Rev. A: 600 Kbps–1.4 Mbps
–
Day
$
100 MB
3
3
3 3
3
3
300 MB
50
1 GB
$
80
5 GB
Authentication and data protection provided by CDMA technology; compatible with most VPNs.
important information
3Available
$
–
3
Security
30
With 3G EV-DO Rev. A: 600 Kbps–1.4 Mbps
Access web information
Authentication and data protection provided by CDMA technology; compatible with most VPNs.
$
Month
–
Download email and attachments
Access intranet files and applications
Week
voice plans & features
Added to Nationwide Voice Plans
Added to $2999 or higher Data Option
MONTHLY PLANS
– Not Available
Additional Information For coverage details, visit verizonwireless.com/broadbandcoverage, or see the map on page 9.
Customer should maintain security measures, such as over-the-air encryption for 3G Mobile Hotspot, for their computers and data. Data Allowance applies to all data sent or received by your 3G Mobile Hotspot device and connected devices. 2 Not available on Prepaid Plans. 3 Wi-Fi and Roaming are not available. 4 Speeds require an EV-DO Rev. A-capable device. When using an EV-DO device that is Rev. 0–capable or traveling in the Extended 3G Data Coverage Area, you can expect download speeds of 400–700 Kbps and upload speeds of 60–80 Kbps. Outside the Mobile Broadband Rate and Coverage Area, the NationalAccess network allows connections at typical speeds of 60–80 Kbps. 1
14
1 . 8 0 0 .V Z W. 4 B I Z
Data use outside the U.S., such as when traveling in Canada or Mexico, will be billed at the data roaming rates applicable to the country in which you are located. These rates are explained on page 23. For Additional Plan Information, see page 38. For information on how to check data usage for your Mobile Broadband device, see page 52. Additional pricing options for Mobile Broadband Connect available at verizonwireless.com/ broadbandconnect ve r i z o n w i r e l e s s . c o m / b u s i n e s s
15
YOUR BUSINESS HAS NO BORDERS. NEITHER DOES YOUR NETWORK. LG Fathom™
HTC Imagio™ The Imagio comes with Microsoft® Office tools built in, to keep you on task no matter your destination. In fact, you can access your mobile life from over 220 global destinations.
GLOBAL SERVICES Why search for hotspots or pay pricey hotel access fees every time you travel outside the United States? Global Services from Verizon Wireless help you get and stay connected from Tulsa to Tanzania, New Hampshire to New Zealand and just about anywhere else your business takes you.
BlackBerry® Storm2™
The Fathom is built to keep up with your globe-trotting schedule, with a fast 1 GHz Snapdragon processor and the ability to view and edit documents on the go.
You may be clocking some serious frequent flier miles, but your Storm2 makes you feel like you’re at your desk. Get email, browse the web and access company networks with ease from around the globe.
These tools put the planet within easy reach: • Data coverage in more than 200 countries (over 115 with 3G speed) • Voice coverage in more than 220 countries
• Free Welcome text message upon arrival with tips for connecting • Unlimited GlobalEmail plans
• GlobalAccess Connect for notebook/netbook access YOU GET THE BEST! Business Traveler, the leading magazine around the world for the frequent business traveler, has named Verizon Wireless “Best Wireless Data Service Provider in the World” for the second consecutive year.
For more information on Global devices, see page 19. Welcome text message image simulated.
verizonwireless.com/global
–– Not Available Not Available
BlackBerry® Bold™ 9650
BlackBerry® Storm2™
LG Fathom™
(while supplies last)
HTC Imagio™
HTC Ozone™
Verizon Wireless Escapade™
(while supplies last)
Capabilities
3
3
3
3
3
–
View Photos, Videos and Other Rich Media
3
3
3
3
3
Photos only
Mobile Broadband Connect
3
3
3
3
3
–
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic)
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic)
UMTS
3
3
3
3
–
–
GSM Quad Band
3
3
3
3
3
3
Wi-Fi
3
3
3
3
3
–
Assisted Dialing
3
3
3
3
3
3
Keyboard Type
QWERTY
SurePress™
Virtual & Slide-Out QWERTY
Virtual
QWERTY
Keypad
Digital Camera
3.2-megapixel
3.2-megapixel
3.2-megapixel
5.0-megapixel
2.0-megapixel
2.0-megapixel
2.44" x 4.40" x 0.55"
2.44" x 4.42" x 0.53"
2.20" x 4.53" x 0.65"
2.43" x 4.65" x 0.55"
2.48" x 4.49" x 0.52"
3.9" x 1.9" x 0.8"
4.80 oz
5.50 oz
5.36 oz
5.2 oz
3.70 oz
3.4 oz
512 MB/512 MB
256 MB/256 MB (2 GB on-board memory)
512 MB/256 MB
512 MB/288 MB
256 MB/192 MB
128 MB
Expandable Memory Support (microSD™ card)
up to 32 GB (2 GB microSD card pre-installed)
up to 32 GB (16 GB microSD card pre-installed)
up to 16 GB
up to 16 GB
up to 16 GB
–
Talk Time/Standby Time
up to 300 minutes/ up to 312 hours
up to 330 minutes/ up to 269 hours
up to 420 minutes/ up to 475 hours
up to 318 minutes/ up to 324 hours
up to 290 minutes/ up to 324 hours
up to 226 minutes/ up to 316 hours
Navigation (See page 37 for details)
global services
GlobalEmail
Built-In Features
voice plans & features
Specifications
–
Operating System Size (W x H x D) Weight Flash/RAM Memory (formatted capacity may be less)
19
important information
verizonwireless.com/business
broadband
3Available 3 Available
email
GLOBAL DEVICES
email
Global Phone & Data It’s your network. Take it with you. Global Phone
Global Value Plan Get discounted rates in more than 150 countries. Just $499 per line per month, or free if your business has five or more lines.
Global Phone Customer Support Global customers can call for assistance from nearly any wireline in the world free of charge.1 Reach us 24/7 at 1.800.922.0204 while in the U.S., or at 1.908.559.4899 from anywhere in the world.
Expand your Mobile Broadband service with Internet, email and applications in more than 200 countries – over 115 with 3G speed. Also access Verizon Wi-Fi hotspots in North America.
Receive near-real-time email messages right on your 3G Smartphone in more than 200 countries around the globe – over 115 with 3G speed. Get more done. Access business email and attachments, along with your personal POP3 email accounts.
Fast. Get download speeds of up to 400 to 700 Kbps on high-speed networks in popular travel destinations.
Watch the bottom line. Enjoy unlimited, flat-rate pricing across the world.
Flexible. Choose pricing options based on your travel frequency and destinations. See pages 22–23 for details.
Use one device. Take your pick of our globalcapable 3G Smartphones for voice and data at home and abroad.
GlobalAccess Devices
Use with select global-capable modems. You can also get GlobalAccess via Mobile Broadband Built-In notebooks/netbooks enabled by Gobi™ – which lets you access CDMA, GSM and UMTS networks without the need for additional devices.1
Global Certified Like-New Replacement Program If your phone stops working due to a manufacturer’s defect, you can get a replacement even when you’re out of the country.2 We’ll ship to more than 200 countries3 that have Verizon Wireless service – and you can return your defective device with a prepaid return label once you’re back home. Total Equipment Coverage claims are also supported in more than 200 countries.4
GlobalAccess Connect
Hotels and pay phones may charge a connection fee. You must own the device to qualify for the program. Global Travel Program devices are not eligible. 3 Shipping and customs restrictions apply. 4 See page 36 for more information about Total Equipment Coverage. 1
2
20
1 . 8 0 0 .V Z W. 4 B I Z
Use select smartphones as modems to get access on your notebook/netbook. See page 22 for details.
Switch between data networks both here and abroad with the Verizon Wireless UMW190 USB modem.
For a complete list of Global-capable devices, visit verizonwireless.com
(while supplies last)
1
important information
For an up-to-date list of destinations and rates, visit verizonwireless.com/global
voice plans & features
All of our global USB devices have pre-installed SIM cards and support: • CDMA 1xEV-DO Rev. A • 3G Tri Band UMTS/HSPA • Quad Band GSM/GPRS/EDGE
Global Messaging
No time to call? No worries. Use your phone to send picture, video and text messages while traveling the world. See page 22 for details.
global services
Global Travel Program Borrow a global-enabled phone for trips abroad by calling 1.800.711.8300. No rental fees or security deposits, and all charges are applied to your current Verizon Wireless bill.
GlobalAccess
GlobalEmail
In order for GlobalAccess to work while traveling in GSM and UMTS destinations, you must have a SIM Card, which is included in the Global Support Pack. The Global Support Pack comes with select global-capable notebooks/netbooks with Mobile Broadband Built-In. ve r i z o n w i r e l e s s . c o m / b u s i n e s s
broadband
One device. One number. One bill. Enjoy convenient, reliable voice service in more than 220 countries.
21
Bold/italic listings indicate 3G data is available.
Select Data Coverage
Call. Email. Download. It’s a small world and getting smaller. BlackBerry Windows Phone
Global Data Options
Business and Personal Global Email and Data
GlobalAccess Connect1
GlobalAccess
Feature Phones or 3G Multimedia Phones Global Data for Phones
20
Monthly Access Fee
Select Data Coverage (see country list at right)
(see country list at right)
Global Phone and Global Messaging Options Voice Service
Text Messaging
added to Voice Plan
Data-Only Plan2
Pay Per Use
155
$
$
65
21999
$
Verizon Wi-Fi
Per Your Email Plan
Unlimited
(see page 8)
Unlimited See Data Roaming rates below
Unlimited
5 GB
5 GB
5 GB
12999
$
5999
$
5 GB
(5120 MB)
(5120 MB) (5120 MB)
200 MB3
100 MB3
200 MB3
100 MB3
See Data Roaming rates below
BlackBerry Windows Phone
See Data Roaming rates below
Includes Canada
See Data Roaming rates below
–
–
–
20 MB4
10 MB4
5 GB
(5120 MB) Includes Canada
Pay Per Use
$
available in U.S., Canada and Mexico.
(5120 MB) Includes Canada
1999
2999
$
Includes Canada
See Data Roaming rates below
See Data Roaming rates below
See Data Roaming rates below
See Data Roaming rates below
See Data Roaming rates below
Data Roaming • Data usage within the Canada Rate and Coverage Area will be billed at $0.002/KB or $205/MB.
Feature FeaturePhones Phonesor or 3G Multimedia Phones
• Data usage within the Mexico Rate and Coverage Area will be billed at $0.005/KB or $512/MB.
Canada 69¢/min. and Mexico 99¢/min. Standard Rates for other countries as low as $129/min. Global Value Plan Rates as low as 99¢/min.
• Data usage in other available countries will be billed at a rate of $0.02/KB or $2048/MB. You must add International Eligibility to your account to roam in many destinations. Visit verizonwireless.com/naroaming
Canada 20¢ per recipient per message sent and 20¢ per message received or according to your Domestic Messaging Plan. Other countries 50¢ per recipient per message sent and 5¢ per message received.
• EV-DO not available everywhere while roaming.
Picture and video messaging rates are the same as when you’re in the U.S., plus global data roaming charges. See page 31 for more information.
Before traveling outside the United States, please see verizonwireless.com/ goglobal for current rate, equipment and software information.
– Not Available
In certain countries, you can use global services immediately at the rates applicable to those countries. In other countries you may need a SIM card and have International Eligibility. The majority of your monthly usage must be in the U.S. Requires unlimited Corporate Email plan or feature. Available to businesses with five or more lines of service. Domestic voice use is 25¢ per minute. Refer to page 31 for additional feature details. 3 Overage rates: Select Data Coverage countries – $0.005/KB or $512/MB. U.S. and Canada – $0.05/MB. 4 See Mobile Broadband Data Roaming rates above for overage rates.
1
Additional Information See Additional Plan Information on page 38. For details on calling to and from Canada and Mexico, see page 30. 22
1 . 8 0 0 .V Z W. 4 B I Z
• Afghanistan • Aland Islands • Albania • Algeria • Andorra • Angola • Anguilla • Antarctica5 • Antigua and Barbuda • Argentina5 • Armenia • Aruba • Austria • Azerbaijan • Bahrain • Bangladesh • Barbados • Belize5 • Bosnia and Herzegovina • Botswana • Brazil • Brunei • Bulgaria • Burkina Faso • Cambodia • Cameroon • Cayman Islands • Chad • Chile5 • China • Colombia5 • Congo, Dem. Rep. of • Costa Rica • Croatia • Cyprus • Denmark • Dominica • Ecuador5 • Egypt • El Salvador • Equatorial Guinea • Estonia • Fiji • Finland • French Guiana • Gambia • Georgia
2
5
• Gibraltar • Grenada • Guadeloupe • Guatemala • Guernsey • Guinea • Guyana • Haiti • Honduras5 • Hong Kong • Iceland • India • Indonesia • Iraq • Jamaica • Japan • Jersey • Jordan • Kazakhstan • Kenya • Kuwait • Kyrgyzstan • Laos • Latvia • Lithuania • Luxembourg • Macau • Macedonia • Madagascar • Malawi • Malaysia • Maldives • Martinique • Mauritius • Moldova • Morocco • Mozambique • Netherlands Antilles • Nicaragua • Niger • Norway • Oman • Pakistan • Palestinian Territory • Panama5 • Papua New Guinea • Peru5
• Philippines • Poland • Qatar • Russian Federation • Rwanda • Samoa • San Marino • Saudi Arabia • Senegal • Serbia and Montenegro • Singapore • Slovakia • Slovenia • South Africa • Sri Lanka • St. Barthelemy • St. Kitts and Nevis • St. Martin • St. Vincent/ Grenadines • Sudan • Suriname • Svalbard • Syria • Taiwan • Tajikistan • Tanzania • Thailand • Tonga • Trinidad and Tobago • Tunisia • Turkey • Turks and Caicos Islands • Ukraine • United Arab Emirates • Uruguay5 • Uzbekistan • Venezuela • Vietnam • Virgin Islands (British) • Western Sahara • Yugoslavia • Select cruise ships
Requires Quad Band GSM–capable device. Puerto Rico and the U.S. Virgin Islands are included in the National Enhanced Services Rate and Coverage Area. Standard rates apply. For a full list of data-capable locations, visit verizonwireless.com/global Select Data Coverage and Additional Data Coverage listings are for data roaming. To see supported countries for Text, Picture & Video Messaging, go to verizonwireless.com/internationalmessaging ve r i z o n w i r e l e s s . c o m / b u s i n e s s
23
important information
Picture and Video Messaging
6999
$
voice plans & features
Additional Data Coverage
6499
$
global services
Domestic Data Coverage
added to a Nationwide Voice and Email Plan
• New Zealand • Northern Mariana Islands • Portugal • Romania • South Korea • Spain • Sweden • Switzerland • United Kingdom • Vatican City
Additional Data Coverage
Select your plan based on use and destination. $
• Guam • Hungary • Ireland • Isle of Man • Israel • Italy • Liechtenstein • Malta • Mexico • Monaco • Mongolia • Netherlands
broadband
Notebook/Netbook/ Notebook/Netbook/ USB Modem Modem USB
• Australia • Bahamas • Belarus • Belgium • Bermuda • Canada • Czech Republic • Dominican Republic • France • Germany • Greece
email
Global Solutions
MULTIPLE TEAMS + PUSH TO TALK = INSTANT MEETING.
BlackBerry® Bold™ 9650
Coming soon!
CASIO® G’zOne Ravine™ Tough-as-nails communication. With the Ravine you get a rugged Push to Talk device that can withstand drops, knocks, and shocks.
VOICE PLANS & FEATURES Your teams are constantly on the move throughout the day. Wouldn’t it be great to have a way to contact everyone at once when something urgent comes up? With service that includes America’s Most Reliable Wireless Voice Network, you can do this and much more. Imagine the business you could conduct with such features as: • Unlimited Group Calling – Contact groups of associates
Samsung Convoy™
Push your productivity to new limits. This powerful global device comes with Wi-Fi, Push to Talk and increased memory capacity.
Connect with your team in an instant with a phone that’s rugged and ready to work hard.
as often as necessary, with a simple push of a button • Online Contact Management – Store up to 50,000 contacts online; plus, create and manage up to 1,000 groups • Affordability – Add Push to Talk to a qualifying voice plan for $5. For more information, see page 26
• Field Force Manager – Track employee location and project status from your office PC • Unbeatable Access – Make calls on the nation’s largest and most reliable voice network With a choice of devices, your whole operation can stay connected no matter where your business takes you.
verizonwireless.com/vzvoice
The power to take charge at the push of a button.
PUSH TO TALK
email
Push to Talk
Push to Talk provides instant two-way communication for mobile teams on the go.
• Choice of phones for tough work sites or the office. Available on the BlackBerry® Bold™ 9650!
• Unlimited One-to-One Calling • Unlimited Group Calling
2999
$
Push to Talk–only plan1 with no voice calling
5
$
when added to a qualifying plan 2
Additional Information See Additional Plan Information on page 38. For additional information on Included Features, such as Text, Picture & Video Messaging, Email and Mobile Web, and Optional Services, such as Picture and Text Alerts, Text Bundles, Mobile Email and VZ Navigator, see pages 31 and 37.
To learn more about Push to Talk, visit verizonwireless.com/ptt
CASIO ® G’zOne Ravine™ Coming soon!
Motorola Barrage™ (while supplies last)
Samsung Convoy™
Capabilities Business and Personal Email
Business and Personal Email
Personal Email
Personal Email
Personal Email
Rev. A
Rev. A
Rev. A
Rev. A
Rev. A
Mobile Broadband Connect
3
3
3
3
3
Field Force Manager
3
3
3
3
3
Navigation
VZ Navigator (Domestic & Global)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
VZ Navigator (Domestic)
Electronic Compass
–
–
3
–
–
HTML Browser
HTML Browser
3
3
3
3
3
–
–
–
Keyboard Type
QWERTY
QWERTY
Keypad
Keypad
Keypad
Digital Camera
3.2-megapixel
3.2-megapixel
3.2-megapixel
2.0-megapixel
2.0-megapixel
2.44" x 4.40" x 0.55"
2.2" x 4.4" x 0.9"
2.1" x 4.3" x 0.9"
2.09" x 3.78" x 0.96"
2.0" x 3.85" x 0.94"
Weight
4.80 oz
6.0 oz
4.5 oz
4.2 oz
3.88 oz
Rugged
–
3
3
3
3
–
Water, shock and dust resistance; immersion; vibration; salt fog; humidity; solar radiation; altitude; high- and lowtemp. storage
Water, shock and dust resistance; immersion; vibration; salt fog; humidity; solar radiation; altitude; high- and lowtemp. storage
Rain, humidity, solar radiation, high- and lowtemp., dust, salt fog, altitude, shock, vibration, transit drop, waterproof up to one meter for 30 minutes
Shock, dust, vibration, salt fog, humidity, solar radiation, altitude, high- and low-temp. storage
Email Capabilities EV-DO
Mobile Web Visual Voice Mail
Built-in Features
Specifications Size (W x H x D)
Meets U.S. military specifications for:
The Push to Talk–only plan blocks regular voice calls to all numbers other than 911 and 611. If this block is removed, regular domestic voice calls will be 25¢ per minute. The Push to Talk–only plan is not available on BlackBerry. 2 Not available with Nationwide Plus Canada Plans or Nationwide Plus Mexico Plans.
1
Push to Talk on BlackBerry: Push to Talk is available on select BlackBerry smartphones with compatible firmware. You must download the Push to Talk client application from BlackBerry Application Center or VZStart. Unless you subscribe to an unlimited Global data feature, you should disable the Push to Talk client when traveling outside the U.S. to avoid unnecessary charges. Push to Talk is not available on Wi-Fi networks.
26
1 . 8 0 0 .V Z W. 4 B I Z
verizonwireless.com/business
27
important information
To view a Push to Talk demonstration video, visit solutions.vzwshop.com/ptt
CASIO ® G’zOne Brigade™
voice plans & features
• Manage contacts online at verizonwireless.com/ mybusinessaccount
Monthly Access per Device
– Not Available – Not Available
BlackBerry® Bold™ 9650
global services
Push to Talk
3 3Available Available
broadband
Connect instantly with one person or multiple crews far and wide. • Group calls with up to 50 participants. • Presence shows who’s available for a Push to Talk call. • Online contact management for the entire company. • One number, one phone for Push to Talk and voice calls. • Coast-to-coast coverage.
Nationwide Plans for Business
Share minutes across all your lines, add new lines at a low cost and enjoy easy account management. That means flexibility for your small business, and it’s all from Verizon Wireless.
Unlimited calling to those you do business with most. Anywhere in America. Anytime. Choose any numbers on any network. Even landlines. Visit verizonwireless.com/business to set up your Friends & Family for Business numbers today, and change them online at any time. Now you’ll save more than ever on America’s Largest and Most Reliable Network.
Exercise the power of your plan. Flex those minutes and megabytes.
Keep your friends close. And your customers closer.
Nationwide Nationwidefor forBusiness Business
(Forbusinesses businesses with five or more (For more lines linesof ofservice) service)
Anytime Minutes 450
Talk
Monthly Access for the first two lines
6999
11999
$
8999
40¢
12999
$
9999
35¢
$
2000
$
3000
$
4000
$
6000
$
17999
$
230
99
$
30599
$
199
7999
$
9999
2000
$
4000
$
6000
$
11999
25¢
Talk
Friends & Family for Business Calling
Per-Minute Rate After Allowance
16999
$
14999
21999
$
19999
Additional 5 monthly access per line to share Anytime Minutes $
Nationwide Single-Line Nationwide Single-Line Anytime Minutes
Talk & Text Monthly Access 59
99
$
3999
–
45¢
5999
Pick 5 numbers
40 ¢
6999
–
–
7999
$
80499
30
Unlimited
$
8999
$
1,08499
40
1,60999
50
$
83599
$
1,11599
$
1,64099
$
$
– Not Available
999
If you exceed the maximum number of lines associated with your Shared Monthly Anytime Minutes tier, you will be automatically moved to the lowest Shared Monthly Anytime Minutes tier that supports your number of lines. 1599 Add-a-line fee applies to all secondary lines on plans with 4,000 minutes or more.
Additional Information Plan minutes are for domestic calls. For the Nationwide map, see pages 32–33. See page 9 for Coverage Areas for other services. For more information about Text Messaging and Friends & Family, see page 8. Please see Additional Plan Information on page 38.
3
10 Friends & Family numbers also available on 450-minute plans choosing the Share Option. verizonwireless.com/business
29
important information
$
15,000
–3
Pick 10 numbers
900
$
1 . 8 0 0 .V Z W. 4 B I Z
99
20
57599
42499
All Voice Plans: Data charges of $199/MB apply for data sent or received, unless you subscribe to a data package. See pages 6–7 for data package requirements.
28
1350
99
54499
$
2$
$ $
10
– Not Available
1
7999
$
450
10,000
999 or $1599
25¢
5999
$
15
$
$
Pick 10 numbers
3999
$
45599
Add a line2
5
$
900
Share Option
8
99
27499
$
$
Maximum Number of Lines1
14999
7500
30,000
45¢
$
1400
$
–
9999
$
20,000
Per-Minute Rate After Allowance
5999
voice plans & features
700
Friends & Family for Business Calling
$
Per-Minute Rate After Allowance
global services
Talk & Text
Friends & Family for Business Calling
Talk
Monthly Access
Nationwide Small Business SharePlan Shared Anytime Minutes
Talk & Text
broadband
Nationwide Small Business SharePlan, Nationwide Single-Line and Nationwide for Business plans include: • No Domestic Roaming or • Unlimited National Mobile to Mobile Calling Minutes Long-Distance Charges Call more people and use zero Coverage not available everywhere. minutes with Unlimited Mobile to Airtime charges apply. Mobile Calling to more than 80 million • Unlimited Messaging Verizon Wireless customers. Unlimited messaging to anyone on any • Unlimited Night & Weekend Minutes network in the U.S. (and to participating Night hours: (Mon–Fri) 9:01 p.m.–5:59 a.m. carriers in Canada, Mexico, Puerto Rico Weekend hours: (Sat–Sun) 12:00 a.m.– and U.S. Virgin Islands) is included in the 11:59 p.m. Talk & Text Plan.
email
Nationwide Small Business SharePlan
Features & Services Included Features Description
Your business doesn’t stop at borders. And neither does your signal.
• Unlimited Text, Picture, Video and Voice Messaging (to anyone in the U.S.) and Unlimited Messaging to Mexico, Puerto Rico, Canada and U.S. Virgin Islands (on participating networks) • Text messaging while roaming in Mexico: 50¢ to send, 5¢ to receive • Picture and Video Messaging while in Mexico is 25¢ per picture/video message sent (per recipient) or received. See page 23 for Data Roaming details.
$
900
$
1350
$
2000
$
4000
$
6000
$
5999
$
79
$
99
$
99 99
$
16999
$
21999
$
Per-Minute Rate After Allowance
7499
–
45¢
5499
$
74
$
99
94
11999
Friends & Family for Business Calling
99
114
$
11499
$
16499
$
21499
$
99
13499 18499 23499
Pick 5 numbers
Basic Voice Mail with Message Waiting Indicator, Caller ID, Call Waiting, 3-Way Calling, Call Forwarding, No Answer/ Busy Transfer
Included in plan monthly access
411 Search1
Get listing information from a live representative
$
International Long Distance
Use your own phone to call abroad. For a list of rates and countries, visit verizonwireless.com/global
Starting at 49¢ per minute (plus airtime)
International Long Distance Value Plan
For frequent international calls from your Home Rate and Coverage Area
Mobile Web
Get the best of the web on your device, including email, news and sports
199 per call (plus airtime)
399 per line per month for rates as low as 6¢ per minute (plus airtime)
$
199 per MB (or per data package)
$
20¢ per recipient per message sent or per message received
35¢
Picture and Text Alerts
Receive automatic updates as they happen, including sports scores and weather
20¢ per text alert received and 25¢ per picture or video alert received
25¢
Text Bundles2
250 messages, includes Text, Picture, Video and Voice Messaging, and Text Alerts
$
20¢
Unlimited Mobile to Mobile Text Bundles2
Combines Text, Picture, Video and Voice Messaging bundles with unlimited mobile to mobile messaging
Visual Voice Mail4
View caller and voice mail information, listen to messages in any order, save important ones and reply by call or text directly from this application
$
Premium Voice Mail
More capacity and features than regular voice mail. To compare, visit verizonwireless.com/comparevoicemail
$
Rates and features vary when in Extended Network or Roaming. Rates apply when receiving Text Alerts and to Text, Picture, Video and Voice Messages in the U.S. (i) with non–Verizon Wireless customers in the U.S. and on participating networks in Canada, Mexico, Puerto Rico and U.S. Virgin Islands, and (ii) via email. Overage rate is 10¢ per recipient, per message sent or received. Premium Messaging programs not included.
5 monthly charge Unlimited Mobile to Mobile Texting3 plus: 500 additional messages
10 per month
$
5000 additional messages
20 per month
$
299 monthly charge
199 monthly charge
3 4
Unlimited Mobile to Mobile Messaging with other Verizon Wireless customers. Visual Voice Mail stores the password and Voice Mail messages in electronic format on the device. Messages will be available to anyone with access to the device.
verizonwireless.com/business
31
important information
1 2
1 . 8 0 0 .V Z W. 4 B I Z
Calling Features
¢
Additional Information All Plan Minutes are for use within the Nationwide Plus Canada or Nationwide Plus Mexico Rate and Coverage Areas, as applicable. National Mobile to Mobile Calling Minutes are for calls from within the Nationwide Rate and Coverage Area. Roaming in Canada outside of the Nationwide Plus Canada Rate and Coverage Area is 69¢ per minute. For more information about Friends & Family, see page 8. Please see Additional Plan Information on page 38.
30
50¢ per recipient per picture or video message sent and 25¢ per picture or video message received
One place for AIM®, Yahoo! and Windows Live Messenger™ conversations like on your PC, billed as a text message (data charges apply for non–Verizon Wireless third-party IM apps)
– Not Available
Requires International Eligibility and a majority of monthly use in the U.S.
25¢ per picture, video and voice message sent (per recipient) or received (including Canada, Mexico, Puerto Rico and U.S. Virgin Islands)
Optional Services
No roaming charges in the U.S. or long-distance charges in the U.S. and Canada on Nationwide Plus Canada Plans; no roaming or long-distance charges in the U.S. and Mexico on Nationwide Plus Mexico Plans.
1
To see country availability for Picture & Video Messaging, visit verizonwireless.com/internationalmms
Instant Messaging
40
94
99
text message sent and 20¢ per text message received
To see country availability for Text Messaging, visit verizonwireless.com/ internationalmessaging
voice plans & features
450
Nationwide Plus Mexico Monthly Access
Nationwide Plus Mexico & Text Monthly Access
sent or per text message received (including Canada, Mexico, Puerto Rico and U.S. Virgin Islands)
Text, Picture, Video & Voice Messaging
Nationwide Plus Canada and Nationwide Plus Mexico1 Single-Line
25¢ per recipient per
global services
• Unlimited National Mobile to Mobile Calling Minutes while in the U.S. (including Puerto Rico) • 1000 Night & Weekend Minutes in the U.S. and in Canada or Mexico depending on your Plan • Unlimited Long Distance to the U.S. (including Puerto Rico) and Canada or Mexico depending on your Plan (airtime charges apply) • Standard data rates apply. See page 23 for details.
International
20¢ per recipient per text message
broadband
Send messages, pictures and videos to another mobile device
Nationwide Plus Mexico & Text Plans also include:
Nationwide Plus Canada Monthly Access
Price Domestic
Nationwide Plus Canada and Nationwide Plus Mexico1 Plans include:
Anytime Minutes
email
Nationwide Plus Canada & Nationwide Plus Mexico Plans
email
The signal. Yours to command. The network. 80 million strong.
broadband
Rate & Coverage Area Map Verizon Wireless Nationwide, Nationwide Plus Canada and Nationwide Plus Mexico
global services
Handset Banner Information “Extended Network” or “Roaming”: Included Features and Optional Services may not be available.
voice plans & features important information
32
1 . 8 0 0 .V Z W. 4 B I Z
ve r i z o n w i r e l e s s . c o m / b u s i n e s s
33
Group Communication
Field Force Manager
Group Communication lets you reach your people with one single number. Talk, text or send a voice message to account members or customized groups of any mobile numbers or landlines, all at once, using a single number. Exclusively from Verizon Wireless.
Manage your mobile workforce with Field Force Manager. Field Force Manager is a powerful web and handset application that offers location management, driving directions, job dispatch and more. And with three package choices, it’s affordable and able to keep pace with the growth of your business.
Minds over matters. Mobilize ideas and create solutions.
Communicate with your group by: • Making a call • Sending a text • Sending a voice message
Group Communication Monthly Charge
• Family Group Contact for Business • Group Contact with Quick Contact
4
$ 99
6
$ 99
per account
per user
Airtime or messaging charges apply per your Plan to each leg of the call or per message recipient. Not compatible with Usage Controls.
Make the connection. Whenever you need it.
Family Group Contact for Business • Use 1.888.VZ GROUP to instantly contact account members. A great way to keep in touch with those you contact most. • Supports up to 20 account members, plus one bonus non-account member.
Field Force Manager Monthly Access Monthly Access for 3G Multimedia per Phone and Feature Phones
Group Contact • Create up to seven groups of as many as 20 people to reach at one time. It’s the easiest, most efficient way to connect with colleagues and business associates. • Each group is assigned a unique contact number created through My Business Account. Revise all of your custom groups at any time and as often as your business requires. • Group members can include non–Verizon Wireless customers, landlines and even international numbers.
Field Force Manager– only plan 2 (with no voice calling)
2499
$
3499
$
Limited
$
Basic
$
Premium
When added to a qualifying voice plan
–
Monthly Monthly Access for Access Smartphone per Smartp1 When added to a qualifying voice plan
1999
$
2999
$
4999
$
$
15
20
30
– Not Available
Quick Contact • Included with Group Contact. Add up to five Quick Contact groups. • Perfect for hard-to-reach contacts. • Dial one number and all phones ring simultaneously. The first number to answer is connected while the others disconnect automatically.
Additional Information See Additional Plan Information on page 38.
To learn more about Field Force Manager, visit verizonwireless.com/ffm or call 1.800.VZW.4BIZ.
Available to businesses with five or more lines of service. Downloading the Field Force Manager application will require approximately 2 MB of data. Data charges will not be incurred for using the application after download to the device. Not available on all devices. Requires Unlimited Email Plan or Feature. Unless you subscribe to an unlimited Global data feature, you should disable the Field Force Manager client when traveling outside the U.S. to avoid unnecessary charges. Field Force Manager is not available over Wi-Fi networks. 2 The Field Force Manager–only plan blocks regular voice calls to all numbers other than 911 and 611. If this block is removed, regular domestic voice calls will be 25¢ per minute. 1
To learn more about Group Communication, visit verizonwireless.com/groupcomm 34
1 . 8 0 0 .V Z W. 4 B I Z
Choose the level of service you need: • Limited: Provides management of your workforce from the field, including detailed travel information. • Basic: All the benefits of the Limited package, with the addition of job dispatch, text-based driving directions and electronic time cards. • Premium: Enjoy all Limited and Basic features, as well as features that let you know when mobile workers are ready for their next assignment. It also offers audible and map-enabled driving directions.
Total Equipment Coverage, Roadside Assistance & Skype mobile
VZ Navigator
Know where you are. Where you’re going. And what’s around you. VZ Navigator1 Find, share and navigate to millions of locations, avoid traffic and drive or walk with ease, relying on a powerful and intelligent mobile GPS navigator.
Leap obstacles in a single bound. You don’t need a cape. You’re covered. Total Equipment Coverage Sign up for Total Equipment Coverage and if your device breaks, gets lost or stolen, or malfunctions, you’ll get a replacement – usually in 1–2 business days after approval – and overnight shipping at no extra cost. Total Equipment Coverage combines Verizon Wireless Extended Warranty and Asurion’s Wireless Phone Protection.1 To enroll, visit a Verizon Wireless store or call 1.800.256.4646 within 30 days of new device activation, upgrade or Certified Pre-Owned device purchase. Cancel coverage anytime without penalty and get a prorated refund of your unused premium.
Total Equipment Coverage Total Equipment Coverage • Lost Devices • Theft • Accidental Damage (e.g., liquid damage) • Manufacturer Defects (after the manufacturer’s warranty expires) • Overnight Shipping
Phones
5
$ 99 Monthly Charge
Advanced Devices
(See verizonwireless.com/ advanceddevices for a complete list.)
799
$
Monthly Charge
The Verizon Wireless Extended Warranty program provides a free replacement device for mechanical or electrical defects after the manufacturer’s warranty expires. Available separately for $199 per month.2 Asurion Wireless Phone Protection includes a $39 (phones) or $89 (Advanced Devices) nonrefundable deductible per approved claim, a $400 (phones) or $1500 (Advanced Devices) per-claim limit and a two-claim limit per 12-month period. In addition, Asurion may fulfill claims with new, reconditioned or different equipment. Available separately for $4 49 (phones) or $ 6 (Advanced Devices) per month. Defective devices under the manufacturer’s warranty will be replaced for free with a certified like-new device. Just contact Verizon Wireless at 1.866.406.5154.
Wireless Phone Protection provided by Asurion Insurance Services, Inc. For complete terms and conditions, see Equipment Protection Programs brochure, call Asurion at 1.888.881.2622 or visit phoneclaim.com/verizon 2 Verizon Wireless Extended Warranty is $150 (phones) or $199 (Advanced Devices) when included as part of Total Equipment Coverage. For more program details, please see the Important Information section in the back of this brochure for Extended Limited Warranty or Service Contract information. Total Equipment Coverage and Extended Warranty are not available in all retail locations and/or states (e.g., state of Florida). 1
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Verizon Wireless Roadside Assistance Emergency roadside help is only a call away – anywhere in the U.S. and Canada, 24/7, for just $ 3 per month for a single line. You’re covered when you have your wireless phone with you, regardless of the vehicle you’re in. Dial #ROAD (#7623) and press SEND from your wireless phone to get help or answers to service questions. Verizon Wireless Roadside Assistance includes towing, lockout services, battery boost, tire changes and fuel delivery.
• Having car trouble? Use VZ Navigator to send your location to Verizon Wireless Roadside Assistance and get help fast. • Stay updated with instant local information. • Keep your eyes on the road while navigating with voice-guided directions. • Get traffic information, alerts and rerouting options.
VZ Navigator Global2 Enjoy the benefits of VZ Navigator when you travel overseas. SM
VZ Navigator Pricing Options
(Not all pricing options available on all devices.)
To enroll, call 1.800.256.4646 or * 611 and press SEND , or visit verizonwireless.com/ mybusinessaccount
Domestic
999 per line
Monthly Charge
$
Weekly Charge
$
499 per line
$
299 per line
(good for 7 days)
For Verizon Wireless Roadside Assistance terms and conditions, see page 53.
Per-Day Charge (good for 24 hours)
VZ Navigator Maps
No subscription fee
(data is charged per plan)
Global (including Domestic) Monthly Charge
Skype mobile™ Enjoy unlimited Skype-to-Skype calling and instant messaging from the U.S. to anyone else on Skype, anywhere in the world, right from your BlackBerry or Android smartphone. There’s no charge for the Skype mobile application or for Skype-toSkype calls, and you won’t use any of your Plan minutes or pay long-distance charges. Visit verizonwireless.com/ skypemobile for more details. Text keyword “SKYPE” to 2255 to download Skype mobile to your capable phone.
• Find gas prices and all the stations around you. • Local Search by Bing™ on select BlackBerry devices Search for millions of points of interest, including business listings, ATMs, restaurants and more, with greater accuracy than ever before.
1999 per line
$
Map data provided by
For VZ Navigator Global terms and conditions, see page 53. For more information, including a list of available countries, visit verizonwireless.com/vznavigator
Features and availability vary by device. Text Messaging fees and airtime may apply when using certain features. Downloading the VZ Navigator application will require approximately 2 MB of data. 2 Global data subscription required. 1
Mobile Data, Email & Web Options Minimum Contract Term, Activation and Early Termination Fees
Taxes, Surcharges and Fees
Mobile Broadband
(see pricing on pages 14–15)
Minimum Term: Month-to-month, one- or two-year contract term required per line. Activation Fee: $35 per line. Early Termination Fee: up to $175, or up to $350 if you purchased an Advanced Device,1 per line for one- or two-year contract terms. Customers activating on month-to-month terms are not eligible for monthly access fee discounts. Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as of August 1, 2010, add between 5% and 39% to your standard monthly access and other charges. 13.6% of interstate and international telecom charges, as of July 1, 2010; varies quarterly based on FCC rate.
Monthly Regulatory Charge2
13¢/line
2¢/line
Monthly Administrative Charge2
83¢/line
6¢/line
(see pricing on pages 28−30)
Taxes, Surcharges and Fees
Monthly Federal Universal Service Charge2
Field Force Manager–Only
(see pricing on page 35)
Push to Talk–Only (see pricing on page 26)
Global Solutions (see pricing on pages 22–23)
GlobalEmail
GlobalAccess
Minimum Term: Month-to-month, one- or two-year contract term required per line. Activation Fee: $35 per line. Early Termination Fee: up to $175, or up to $350 if you purchased an Advanced Device,1 per line for one- or two-year contract terms. Customers activating on month-to-month terms are not eligible for monthly access fee discounts. Taxes, surcharges and fees, such as E911 and gross receipt charges, vary by market and, as of August 1, 2010, add between 5% and 39% to your standard monthly access and other charges. 13.6% of interstate and international telecom charges, as of July 1, 2010; varies quarterly based on FCC rate. 13¢/line
13¢/line
13¢/line
2¢/line
Monthly Administrative Charge2
83¢/line
83¢/line
83¢/line
6¢/line
1. Definitions: 1.1. Attainment Tier: The range of total Corporate and Employee Subscriber voice and data lines (excluding telemetry lines of service) active under this Agreement at a given time, which determines the applicable monthly access fee discount and other benefits of this Agreement. 1.2. Corporate Subscriber: An employee of Customer utilizing Wireless Service under this Agreement whose account is set up in Customer’s name and for which Customer bears responsibility. 1.3. Eligible Calling Plan: Any generally available Verizon Wireless voice or data calling plan with a monthly access fee of $3499 or higher, unless such calling plan specifies that discounts are not applicable. 1.4. Eligible Data Feature: Any generally available Verizon Wireless data feature with a monthly access fee of $2499 or higher, added to an Eligible Calling Plan, unless such data feature specifies that discounts are not applicable. 1.5. Employee Subscriber: An employee of Customer utilizing Wireless Service whose account is registered under this Agreement and is set up in the employee’s name and for which the employee bears responsibility. Verizon Wireless’ relationship with Employee Subscribers is governed by the Verizon Wireless retail Customer Agreement. 1.6. Equipment: Wireless telephones, data devices and similar devices used in conjunction with Wireless Service. 1.7. Line: An individual Corporate Subscriber’s line of Wireless Service, whether such line utilizes voice service, data service or both. Each Line is associated with a single mobile telephone number (“MTN”). 1.8. Wireless Service: Each and every radio service provided directly or indirectly by Verizon Wireless.
Term of Agreement and Line Term
1 2
See verizonwireless.com/advanceddevices for a complete list of Advanced Devices. Charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these Verizon Wireless charges, call 1.888.684.1888.
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2. Term; Early Termination Fees: 2.1. Term of Agreement (“Term”): Verizon Wireless shall provide Wireless Service to Customer for an initial Term of two years from the date this Agreement is executed by Customer (“Effective Date”) and accepted by Verizon Wireless, and thereafter on a
Pricing and Equipment
3. Rates and Charges: The plan and any selected options and features determine the applicable rates, charges, allowance of minutes and/or kilobytes or megabytes and Wireless Service coverage area for each line. Corporate Subscribers activating new service or changing plans will receive the then-current plan rates, terms and conditions. Customer agrees to refer to verizonwireless.com/ B2Bresources for current information about plans and their associated rates, terms, conditions and features before activating new service or changing plans. The monthly access fees and non-promotional allowance of minutes and/or kilobytes or megabytes for each line will not change during the Line Term as long as the plan is not changed on that line. Other rates, charges and fees, including but not limited to options, feature charges and 411 Search, may vary following 30-days’ written communication (which may be by mail, email and/or message with Customer’s monthly bill). Verizon Wireless may change or discontinue generally available business or consumer plans for new Corporate Subscribers. Corporate discounts and pricing are available through the business sales channel and may not be available to purchases made through agents or at retail store locations. 3.1. Attainment Tier and Monthly Access Fee Discount: Provided Customer maintains a minimum of 5 Corporate Subscriber Lines on Eligible Plans, Corporate Subscribers shall receive the monthly access fee discount on Eligible Plans and Eligible Data Features based on Customer’s verizonwireless.com/business
39
important information
Monthly Regulatory Charge2
Definitions
voice plans & features
Nationwide Small Business SharePlans, Nationwide Plans for Business, Nationwide Plus Canada & Nationwide Plus Mexico
The Major Account Agreement (MAA) Terms and Conditions apply to businesses that have activated 5 or more lines in their company name (on plans $3499 or higher) that have signed a Verizon Wireless Small Business Receipt. Customers who have activated fewer than 5 lines and signed a Verizon Wireless Customer Agreement should refer to the Customer Agreement Terms and Conditions on pages 46–51.
global services
Monthly Federal Universal Service Charge2
Minimum Contract Term, Activation and Early Termination Fees
Major Account Agreement Terms and Conditions
month-to-month basis until terminated by either Party with at least 30 days’ Legal Notice, as set forth in the “Legal Notices” section below. After termination, Wireless Service will continue for any active Corporate and Employee Subscribers under the terms and conditions of their respective agreements until such Lines are either terminated or incorporated under another Verizon Wireless agreement; however, Verizon Wireless may remove discounts and other benefits of this Agreement from any active Lines. 2.2. Term of Lines (“Line Term”): The term for each line begins on the date Wireless Service is activated for that line and continues for the period required by the plan or Equipment selected for that line (usually one or two years). Line Term extensions are required when Corporate Subscribers: (a) take advantage of promotions or services that require a Line Term extension; or (b) purchase or upgrade Equipment. When the Line Term expires, Wireless Service continues on a month-to-month basis. 2.3. Early Termination Fees (“ETF”): An ETF of $ 175 applies to each line terminated or ported to another service provider prior to the expiration of the Line Term. For each line activated or Line Term extended under this Agreement, the ETF will be reduced by $5 for each full month of service completed toward such Line Term.
broadband
(see pricing on pages 6−8)
Terms & Conditions
email
Additional Plan Information
Purchasing
13. Customer Billing and Payments: 13.1. Monthly Bills: Verizon Wireless bills on a monthly basis, and Customer is liable for all fees and charges, including any applicable Taxes and Surcharges, on Corporate Subscriber Lines. Monthly access fees and feature charges are generally billed in advance, while airtime overage and other usage rates or charges are billed in arrears. Monthly billing cycles vary and may not necessarily correspond to calendar months. 13.2. Payment Terms: Customer shall pay all undisputed charges within 30 days of the date of each bill. Past due amounts shall be, to the verizonwireless.com/business
41
important information
Billing and Payment
voice plans & features
9. Purchases by Customer (Authorized Contact[s]): Customer shall identify representatives authorized to purchase Wireless Service and Equipment under this Agreement and to act on its behalf (“Authorized Contact[s]”) by providing their name, telephone number, business address and email address in writing to Verizon Wireless. An Authorized Contact shall have full authority to handle any and all matters contemplated by the Agreement or relating to Customer’s account(s). Customer may elect to designate a third party as an Authorized Contact provided it complies with the requirements set forth in the “Customer’s Use of Third Parties” section below. 10. Purchases by Employees: Customer’s employees (with proof of employment) may activate new or register existing lines of Wireless Service, not to exceed 5 lines per employee, and obtain the applicable monthly access fee discounts on Eligible Plans available to individual consumers, accessory discounts and Corporate Equipment Pricing, if eligible, provided such employee first: (a) executes a Verizon Wireless retail customer agreement; and (b) qualifies under Verizon Wireless consumer credit criteria. Employee Subscriber activations or registrations of existing Verizon Wireless lines must be processed via the online business sales channel. If online resources are unavailable, Employee Subscribers may activate via the business sales channel. Corporate discounts and pricing may not be available to purchases made through agents or at retail store locations. Upon request, Customer shall confirm the employment status of Employee Subscribers. 10.1. Employee Subscriber Bonus Discount: Employee Subscribers may be eligible for an additional three percent (3%) monthly access fee discount on their Eligible Calling Plans and Eligible Data Features provided they register with My Verizon and enroll in Paperless Billing. Should an Employee Subscriber de-enroll from any of these services, the Bonus Discount will be removed from his or her lines. If Customer has employees receiving a monthly access fee discount under a prior agreement with Verizon Wireless, Verizon Wireless will provide notice, within 30 days of the Effective Date, to such employees that their lines will migrate to the discount structure applicable under this Agreement.
11. Purchases by Parents and Affiliates: Customer’s qualifying parents and affiliates identified in writing by Customer and verified by Verizon Wireless, may purchase Wireless Service and Equipment under this Agreement, and the Corporate and Employee Subscribers of any participating parent or affiliate will count toward Customer’s Attainment Tier. Each such parent or affiliate, including Customer’s wholly-owned affiliates that operate as a distinct legal entity, may purchase under this Agreement provided that either: (a) Customer has and exercises the legal authority to bind such parent or affiliate to the terms and conditions of this Agreement; or (b) such parent or affiliate executes a Verizon Wireless parent/affiliate agreement. Customer shall be responsible for payment of all charges due from parents and affiliates under this Agreement if such parent or affiliate defaults on their payment obligations. Customer’s qualifying parents are those entities that own at least 50% of the equity interest in Customer, and Customer’s qualifying affiliates are those entities in which Customer or Customer’s qualifying parent owns, directly or indirectly, at least a 25% equity interest. Customer shall use good faith efforts to notify Verizon Wireless in writing if a participating parent or affiliate no longer qualifies hereunder. Upon request, Customer shall confirm that any participating parent or affiliate still qualifies pursuant to this section. Customer hereby authorizes and directs Verizon Wireless, on behalf of its affiliates that participate under this Agreement, to disclose an affiliate’s customer proprietary network information (“CPNI”) to Customer upon Customer’s request. Either Party may disclose this Agreement in whole or in part to any qualifying parent or affiliate to facilitate participation. 12. No Reselling: This Agreement specifically contemplates the purchase of Wireless Service by Corporate and Employee Subscribers of Customer and Customer’s qualifying parents and affiliates only. Third parties (including agents, contractors or contract employees, members or franchisees of Customer or Customer’s qualifying parents and affiliates) are not eligible to purchase Wireless Service or Equipment under this Agreement. Customer may not resell the Wireless Service except upon specific written agreement between the Parties.
global services
1 . 8 0 0 .V Z W. 4 B I Z
integrates or uses hardware or software to or with the Equipment (“Modifications”), then Verizon Wireless shall not be responsible for defects, malfunctions, repair, replacement or claims resulting from such Modifications. Customer may be responsible for any increased usage and charges resulting from such Modifications. Verizon Wireless shall have no liability for any losses or damages arising from any Modifications or from Customer’s illegal or unauthorized use of the Wireless Service or Equipment.
broadband
40
Customer for shipping. Verizon Wireless will ship Equipment within five business days of receipt of Customer’s order, subject to availability. 4.3. Equipment Returns: Customer shall have 30 days from acceptance, or a longer period if required by law, during which it may exchange Equipment or return it for a refund and terminate the line without an ETF. Customer shall be responsible for all service-related charges incurred up to the time of termination. 5. Equipment Not Provided by Verizon Wireless: Customer may utilize Equipment procured from a third party, provided that such third-party Equipment is on Verizon Wireless’ approved device list at the time of activation. Third-party Equipment providers (including those that sell Verizon Wireless–labeled Equipment) do not represent Verizon Wireless with respect to the sale of Equipment. Third-party Equipment providers establish their own terms and conditions for the sale of Equipment and Verizon Wireless has no control over such third parties’ charges, terms of purchase or return policies. Verizon Wireless shall not be responsible for any claims or losses related to any Equipment provided by such third parties, or Customer’s use thereof, including but not limited to loss, damage or replacement of such Equipment. 6. Equipment Purchased Through Open Development Program: Customer may activate Equipment associated with the Verizon Wireless Open Development (“OD”) program. Verizon Wireless has not made any determination as to the call quality or other functionality provided by OD Equipment. Verizon Wireless does not in any way warrant that OD Equipment will (a) operate without error on the Verizon Wireless network (including the network of any other carrier accessed while roaming or otherwise); (b) operate without the need for periodic upgrades or modifications; (c) operate indefinitely on the Verizon Wireless network; or (d) will not be adversely affected by network-related modifications, upgrades or similar activity. 7. Lost or Stolen Equipment: If Customer’s Equipment is lost or stolen, Customer may request that Verizon Wireless suspend service and billing to the affected line for the lesser of 30 days or until the date of replacement or recovery of the Equipment, after which service and billing for such line shall resume. The time of any suspension will not count toward satisfying the Line Term. Verizon Wireless may request reasonable documentation in support of such suspension. Until Verizon Wireless receives Customer’s notification, Customer may be responsible for all charges associated with the line. 8. Equipment Modifications: Absent specific prior written approval from Verizon Wireless, if Customer, either on its own or through a third party, adds, changes,
email
Attainment Tier. Verizon Wireless will convert Customer’s existing Verizon Wireless Lines to this Agreement within 90 days from the Effective Date, after receiving all necessary information from Customer. After receiving all necessary information, some calling plans, features or services may take up to 60 days to enable activation. Verizon Wireless is not responsible for any obligations Customer may have to other service providers. In order for the Lines of Customer’s employees to count toward the Attainment Tier, the employee must follow the process set forth in the “Purchases by Employees” section below. 3.2. Attainment Tier and Discount Changes: If Customer does not achieve at least the lower end of its initial Attainment Tier within 180 days after the Effective Date (“Grace Period”) or thereafter falls below the lower end of its Attainment Tier for two consecutive months, Verizon Wireless may adjust the monthly access fee discount and other benefits under this Agreement for both Corporate and Employee Subscribers, consistent with the applicable lower Attainment Tier. If Customer exceeds its Attainment Tier for at least two consecutive months, it may request in writing that Verizon Wireless adjust the Corporate and Employee Subscribers monthly access fee discount and other benefits under this Agreement, consistent with the applicable higher Attainment Tier. Any such Attainment Tier adjustment may take one to two bill cycles to become effective and will not result in any retroactive discounts, credits or charges. 4. Equipment Provided by Verizon Wireless: The following provisions apply to Equipment purchased directly from Verizon Wireless by Customer or Customer’s agent pursuant to this Agreement: 4.1. Corporate Equipment Pricing: Corporate Equipment pricing, based on Customer’s Attainment Tier is subject to periodic change and Equipment is subject to availability. Corporate Equipment pricing may not include all Equipment offered by Verizon Wireless. Corporate Subscribers may purchase Equipment at either promotional retail pricing or Corporate Equipment pricing when activating new service and no sooner than two months before the expiration of a 12-month Line Term or four months before the expiration of a 24-month Line Term. Corporate Subscribers may purchase Equipment at nondiscounted full retail pricing at any time. 4.2. Shipping, Risk of Loss and Acceptance: Billing and shipping addresses must be in the Verizon Wireless licensed service area. Equipment will be shipped to the address designated on Customer’s order. Title and risk of loss pass to Customer and acceptance occurs upon receipt of the Equipment by Customer or Customer’s agent at the address designated on Customer’s order. Verizon Wireless may charge
20. Mandatory Arbitration: Should a dispute arise under this Agreement, the Parties shall meet within 30 days of Legal Notice, as set forth in the “Legal Notices” section below, of such dispute to attempt to resolve the matter in good faith. Thereafter, the Parties agree to arbitrate any dispute arising out of this Agreement. Such arbitration shall be held before an independent arbitrator pursuant to the Wireless Industry Arbitration (“WIA”) rules in effect at the time of the dispute, as modified by this Agreement and administered by the American Arbitration Association (“AAA”). The United States Arbitration Act, 9 USC §§1-16, as amended, shall govern the arbitration. In the event of any conflict, the WIA rules shall govern. No arbitration between the Parties may proceed on a class basis or be consolidated with any other arbitration without the written consent of all Parties. If the prohibition on class arbitrations set forth above is deemed unenforceable, then neither Party shall be required to arbitrate. Any award shall be accompanied by a written opinion of the arbitrator giving the reasons for the award and shall be binding upon the Parties with no right of appeal. If for any reason the provisions of this Agreement requiring arbitration are declared unenforceable, void or voidable, or if any action or judicial proceeding is permitted, each Party waives any right it may have to trial by jury. Notwithstanding the above, either Party may seek preliminary and final injunctive relief in the event of the unauthorized disclosure of such Party’s Confidential Information or intellectual property infringement.
Confidential Information and Use of Third Parties
verizonwireless.com/business
43
important information
21. Confidential Information: Each Party shall hold in confidence information received from the other Party that is designated confidential or proprietary (“Confidential Information”) for the Term and a period of two years thereafter. The Parties agree that Confidential Information shall include, but not limited to the pricing and terms and conditions of this Agreement, any proposals or requests for proposals and non-public information relating to the disclosing Party’s technology, business affairs and marketing or sales plans. Neither Party shall disclose Confidential Information to any third party or use Confidential Information for any purpose other than as specified in this Agreement. The Parties may disclose Confidential Information to their agents that have a need to know under this Agreement and are bound by non-disclosure obligations that are substantially similar to those set forth in this Agreement. Customer’s agents are subject to the additional requirements set forth in the “Customer’s Use of Third Parties” section below. Customer must obtain Verizon Wireless’ written permission prior to disclosing any Verizon Wireless Confidential Information to any direct competitor of Verizon Wireless. 21.1. General Exclusions: The foregoing
voice plans & features
16. LIMITATION OF LIABILITY: UNLESS DIRECTLY CAUSED BY THE WILLFUL MISCONDUCT OF VERIZON WIRELESS, VERIZON WIRELESS SHALL NOT BE LIABLE TO CUSTOMER, ITS EMPLOYEES, AGENTS OR ANY THIRD PARTY FOR INJURY TO PERSONS OR PROPERTY, LOSSES (INCLUDING ANY LOSS OF BUSINESS), DAMAGES, CLAIMS OR EXPENSES OF ANY KIND CAUSED DIRECTLY OR INDIRECTLY BY THE EQUIPMENT, USE OF THE EQUIPMENT BY CUSTOMER’S EMPLOYEES OR CUSTOMER’S AGENTS, THE MANUFACTURER OF THE
Dispute Resolution
global services
1 . 8 0 0 .V Z W. 4 B I Z
Limitations, Warranties and Indemnifications
EQUIPMENT, ANY REPAIR OR SERVICE OF THE EQUIPMENT BY CUSTOMER OR A THIRD PARTY, ANY MODIFICATIONS (AS DEFINED IN THIS AGREEMENT), OR BY ANY INTERRUPTION OF SERVICE OR LOSS OF USE OF THE EQUIPMENT. IN NO EVENT SHALL VERIZON WIRELESS OR ITS VENDORS BE LIABLE FOR LOSSES, DAMAGES, CLAIMS OR EXPENSES OF ANY KIND ARISING OUT OF THE USE, ATTEMPTED USE, OR INABILITY TO ACCESS LIFE SUPPORT OR MONITORING SYSTEMS OR DEVICES, 911 OR E911, OR OTHER EMERGENCY CALL OR SERVICE. 17. LIMITATION OF DAMAGES: NEITHER PARTY, NOR ITS AGENTS OR VENDORS, SHALL BE LIABLE TO THE OTHER PARTY, ITS EMPLOYEES, AGENTS OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES. 18. DISCLAIMER OF WARRANTIES: VERIZON WIRELESS IS NOT THE MANUFACTURER OF THE EQUIPMENT AND MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, DIRECTLY OR INDIRECTLY, EXPRESS OR IMPLIED, AS TO THE SUITABILITY, DURABILITY, FITNESS FOR USE, MERCHANTABILITY, CONDITION, QUALITY, PERFORMANCE OR NON-INFRINGEMENT OF THE EQUIPMENT. WITH RESPECT TO VERIZON WIRELESS, CUSTOMER PURCHASES THE EQUIPMENT “AS IS.” EQUIPMENT SHALL BE SUBJECT TO ANY WARRANTIES PROVIDED TO CUSTOMER BY THE EQUIPMENT MANUFACTURER. MODIFICATIONS MAY VOID OR OTHERWISE LIMIT ANY WARRANTY APPLICABLE TO THE EQUIPMENT. 19. Mutual Indemnification: Each Party shall defend, indemnify and hold harmless the other Party from any and all losses and damages claimed by a third party in any action or proceeding, against the indemnified Party alleging bodily injury (including death) or damage to property, caused by or alleged to have been caused by the negligence or other wrongful acts or omissions of the indemnifying Party, its employees and authorized agents, including any final monetary judgments, settlements, reasonable costs and reasonable attorneys’ fees awarded therein. Notwithstanding the above, in no event shall Verizon Wireless indemnify Customer for any claims, suits or demands arising from the use, delay, failure, defect in or inability to use the Wireless Service or Equipment. 19.1. Notice and Defense: The Party seeking indemnification shall: (a) provide the other Party with prompt Legal Notice, as set forth in the “Legal Notices” section below, of the claim; (b) allow the indemnifying Party to control the defense and settlement of the claim, provided, however, that the indemnifying Party shall not agree to any injunctive relief or settlement that obligates the indemnified Party to perform any obligation, make an admission of guilt, fault or culpability, or incur any expense, without such indemnified Party’s prior written consent; (c) have the right to obtain its own counsel at its own expense; and (d) provide reasonable cooperation to the indemnifying Party.
broadband
42
income tax) or other expense to comply with legal or governmental requirements, or other expense to provide or improve service to its customers, and Verizon Wireless bills a surcharge to recover or offset the cost of such expense (a “Surcharge”), then Customer shall pay such Surcharge. Taxes and Surcharges may change from time to time. With respect to any Tax other than a Tax charged by a serving carrier on a roaming call, if Customer provides Verizon Wireless with an exemption certificate in the form provided by law, or with other evidence of exemption acceptable to Verizon Wireless, then that specific Tax will not be collected from Customer. If an exemption applied by Verizon Wireless at Customer’s request is found not to apply, then Customer shall upon demand pay Verizon Wireless the uncollected Tax and all related interest, penalties and additions to the Tax. Verizon Wireless shall not issue credits for a Tax that is billed prior to Verizon Wireless’ receipt of evidence of exemption. 15. Bankruptcy/Insolvency/Creditworthiness: Either Party may terminate this Agreement upon Legal Notice, as set forth in the “Legal Notices” section below, if: (a) the other Party makes an assignment for the benefit of creditors, or admits in writing its inability to pay its debts as they mature; (b) a trustee or receiver of any substantial part of the other Party’s assets is appointed by any court; or (c) a proceeding is instituted under any provision of the Federal Bankruptcy Laws by or against the other Party, and such proceeding is acquiesced in or is not dismissed within 60 days or results in an adjudication in bankruptcy. Notwithstanding the above, Customer’s right to terminate pursuant to this section may only be invoked if Verizon Wireless is unable to provide Customer with Wireless Service and Equipment under this Agreement as a result of the foregoing. If Customer terminates the Agreement pursuant to this section, it shall not be relieved of its obligation to pay for any Wireless Service used and Equipment purchased. At any time during the Term, Verizon Wireless may require Customer to provide a deposit to secure payment based upon Customer’s creditworthiness or payment history with Verizon Wireless. Any such deposit shall not relieve Customer of its obligation to pay any Verizon Wireless bills. Verizon Wireless shall pay any interest required by law on such deposit.
email
extent permitted by applicable law, subject to a late payment fee of up to 1.5 percent a month (18 percent annually) or $5 a month, whichever is greater. If payment by check or similar negotiable instrument is returned by a bank for any reason, Verizon Wireless will charge Customer a returned check fee. 13.3. Disputed Charges: In the event of disputed charges, Customer must, as soon as practicable following identification of such dispute, notify Verizon Wireless in writing, including the date of the bill, disputed amounts, the reason for the dispute and any supporting documentation. Customer has 180 days from the bill due date to notify Verizon Wireless of a disputed charge. Any charges will be considered undisputed until Verizon Wireless receives notification that Customer disputes such charge. The Parties will use their good faith efforts to reconcile any disputed charges within 60 days of the date of notification, after which the Parties may invoke the process set forth in the “Dispute Resolution” section below. 13.4. Failure to Pay: Verizon Wireless may, upon prior communication to Customer (which may be by mail, email and/or message with Customer’s monthly bill), suspend or terminate Wireless Service to some or all Corporate Subscribers or deny activation to new Corporate Subscribers due to Customer’s failure to make payment or dispute charges in accordance with the foregoing provisions regardless of any deposit provided by Customer. Verizon Wireless may also charge Customer for any collection agency fees that Verizon Wireless is charged by a collection agency used to collect from Customer, if it is permitted by the law of the state where Customer’s billing address is located where Verizon Wireless sends Customer’s account to a collection agency. 13.5. Credits for Interrupted Service: If an answered voice call in the plan rate and coverage area is disconnected by Verizon Wireless’ network and the Corporate Subscriber redials the call within five minutes of being disconnected, Customer may receive a one-minute credit. If, due to the fault of Verizon Wireless, a line is unable to receive Wireless Service while in the Verizon Wireless coverage area for more than 24 continuous hours, Customer may request a pro rata daily credit for the period without Wireless Service. Credits will not exceed the amount of the monthly access charge for the affected Corporate Subscriber. To receive any credits under this section, Customer or Corporate Subscriber must notify Verizon Wireless within 90 days after the call was disconnected or Wireless Service was unavailable by calling 1.800.VZW.4BIZ, an airtime-free and toll-free number. 14. Taxes, Surcharges and Exemptions: If any federal, state, local or foreign tax, fee, assessment or other charge is required by law to be collected by Verizon Wireless (each, a “Tax”), or a serving carrier charges Tax on a roaming call, then Verizon Wireless may bill such Tax to Customer, and Customer shall pay such Tax. If Verizon Wireless incurs a tax (other than a net
Customer Consent to Use CPNI: Verizon Wireless and its affiliates (the “Verizon Companies”) need Customer’s permission to share among themselves information about Customer. The Federal Communications Commission (“FCC”) and the State of Arizona require Verizon Wireless to protect certain information that is made available to it solely by virtue of Customer’s relationship with it. This information is known as Customer Proprietary Network Information (“CPNI”), and it includes information relating to the quantity, technical configuration, type, destination, location and amount of use of Customer’s telecommunications services purchased (including specific calls Customer makes and receives) and related local and toll billing information. CPNI does not include subscriber lists or published information (listed or unlisted) such as Customer’s name, telephone number and address; such information is not subject to the CPNI rules’ use limitations. Verizon Wireless acknowledges Customer has a right under federal and state law to protect the confidentiality of Customer’s CPNI, ve r i z o n w i r e l e s s . c o m / b u s i n e s s
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important information
26. Assignment: Provided an assignee possesses the financial and operational capabilities to perform under this Agreement and agrees to assume and fully discharge all of the duties and obligations of the assignor arising under this Agreement, either Party may assign this Agreement in its entirety, without the other Party’s consent, to either of the following: (a) any parent, subsidiary or affiliate entity; or (b) a successor in interest of all or substantially all of the assets, stock or businesses of the assigning Party. Neither Party may assign its rights or delegate its duties under this Agreement to any other entity without the prior written consent of the other Party, which shall not be unreasonably withheld, delayed or conditioned. Customer
Regulatory Disclosures
voice plans & features
Miscellaneous
either Party in enforcing any rights under this Agreement shall not be construed as a waiver of such rights. No terms of this Agreement shall be waived unless expressly waived in writing. 33. Severability: If any provision of this Agreement is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect. 34. Survival: Termination of this Agreement shall not affect either Party’s accrued rights or obligations under this Agreement as they exist at the time of termination, or any rights or obligations that either expressly or by implication continue after this Agreement has ended. 35. Entire Agreement: This Agreement and any attachments, the terms and conditions of any plans, services or features (collectively “Plans” for the purpose of this section only), or Equipment activated by Customer or its Corporate Subscribers, constitute the entire agreement between the Parties with respect to the subject matter. Customer agrees to refer to verizonwireless.com/B2Bresources for current information about Plans and Equipment. The terms and conditions of this Agreement shall prevail over any conflicting terms and conditions of a Plan. However, if such terms and conditions are specific to that Plan, then those terms and conditions shall prevail for any lines activated on that Plan. Except for the activation of Plans or Equipment, this Agreement shall not be amended or modified without specific written agreement signed by both Parties. In no event shall any terms and conditions be added or modified by purchase order. This Agreement supersedes all prior agreements for the provision of Wireless Service and Equipment between Customer and Verizon Wireless.
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23. Wireless Service Availability: Wireless Service uses radio technologies and is subject to transmission and service area limitations, interruptions and dropped calls, caused by atmospheric, topographical or environmental conditions, cell site availability, Equipment or its installation, governmental regulations, system limitations, maintenance or other conditions or activities affecting Wireless Service operation. Wireless Service and/or features may not be available in all areas. Wireless Service is only available within each applicable plan rate and coverage area, within the operating range of the wireless systems, and with Equipment available to Verizon Wireless customers. 24. Enhancement of Wireless Service: Due to regulatory provisions regarding Verizon Wireless’ network licenses, Customer shall obtain Verizon Wireless’ prior approval and written agreement before it may install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate Wireless Service. Verizon Wireless may terminate lines and, upon Legal Notice as set forth in the “Legal Notices” section below, may terminate this Agreement and pursue any other available remedies if Customer violates this section. 25. Use of Wireless Service and Equipment: In order to protect the Verizon Wireless network, operations and other customers, Verizon Wireless may suspend or terminate service to affected lines if the Corporate Subscriber uses the Wireless Service or Equipment: (a) in an illegal or unauthorized manner (including “spamming” or other abusive messaging); (b) in a manner prohibited by the applicable plan; or (c) in a manner that has an adverse impact on Verizon Wireless’ network, operations or customers. If Customer continues using the Wireless Service in such a manner, Verizon Wireless may deny activation to new lines or, upon Legal Notice as set forth in the “Legal Notices” section below, may terminate this Agreement.
may not assign its rights or delegate its duties under this Agreement to any direct competitor of Verizon Wireless without the prior written consent of Verizon Wireless. Subject to the provisions of this section, this Agreement shall inure to the benefit of and be binding upon the respective successors and assigns, if any, of the Parties hereto. 27. Force Majeure: Verizon Wireless’ performance hereunder shall be excused if caused by failure of a third-party wireless or telecommunications provider serving a particular area, power failure, national emergency, interference by any governmental agency, acts of God, strikes, other labor disturbance, severe weather conditions, fire, terrorism, riots, war, earthquakes or any other causes beyond Verizon Wireless’ reasonable control. 28. Trial Products or Services: The terms and conditions of this Agreement shall apply to any trial products or services that may be provided to Customer by Verizon Wireless, unless expressly superseded by a written agreement relating to such trial. Customer may be responsible for unreturned or damaged trial products. 29. Legal Notices: Unless otherwise stated herein, Legal Notices required under this Agreement shall be in writing and shall be valid and sufficient if dispatched by: (a) registered or certified mail, postage prepaid, in any U.S. post office; (b) hand delivery; or (c) nationally recognized express courier. Such Legal Notice shall be deemed effective upon delivery to the address(es) designated on the cover page of this Agreement by each Party (as may be updated in writing from time to time). Legal Notice to Customer may be made to Customer’s designated Authorized Contact(s). All other notices and communications may be made via mail to the billing address on the account, email and/or message with Customer’s monthly bill. 30. Governing Law, Venue and Jurisdiction: The validity, construction and performance of this Agreement and any dispute resolution in accordance with the “Dispute Resolution” section above shall be governed and interpreted in accordance with the laws of the State of New York, without reference to its conflict of laws or other rules that would require the application of the laws of another jurisdiction. Each Party submits to personal jurisdiction exclusively in New York, New York, and waives all objections to a New York venue. 31. Counterparts and Admissibility of Copies: This Agreement may be executed in counterparts each of which when executed by the requisite Parties shall be deemed to be a complete original Agreement. An electronic or facsimile copy of the executed Agreement or counterpart shall be deemed, and shall have the same legal force and effect as, an original document. 32. No Waiver: Any forbearance or delay on the part of
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restrictions shall not apply to information to the extent that it: (a) is or becomes publicly available through no act or omission of the receiving Party; (b) was already in the lawful possession of the receiving Party without an obligation of confidentiality; (c) is lawfully disclosed to the receiving Party by a third party without restriction; (d) is required to be disclosed by subpoena or other legal process, limited to the extent required by the terms of such subpoena or other legal process; (e) is approved in writing by the disclosing Party for further disclosure; (f) is independently developed without reference to the Confidential Information and is so documented by the receiving Party; or (g) is required to port telephone numbers. Verizon Wireless shall not be deemed to have received Customer Confidential Information solely by virtue of the fact that Customer receives, transmits, obtains or otherwise exchanges such information through the use of the Wireless Service, or a Verizon Wireless service to Customer involves the hosting, transport or other similar handling of such information. 21.2. Permitted Usage and Disclosure of Confidential Information: Nothing contained herein shall prevent: (a) either Party from using or disclosing Confidential Information for the purposes of (i) soliciting Customer’s employees to purchase Wireless Service and Equipment under this Agreement and to facilitate parent/ affiliate participation under this Agreement; or (ii) disclosing general information about this Agreement in limited internal announcements to its employees; or (b) Verizon Wireless from using or disclosing Customer usage information for the purpose of providing services under this Agreement. 21.3. Publicity: Customer agrees that Verizon Wireless may refer to the Customer or this Agreement in connection with any advertising, promotion, press release or publication only if the Customer consents in writing prior to each such usage. 22. Customer’s Use of Third Parties: Customer may employ third parties to make purchases, make Modifications, act as an Authorized Contact or perform other telecommunications management services under this Agreement subject to the following: (a) Customer must notify Verizon Wireless in writing prior to use of a third party and identify the scope of such third party’s authority; (b) Customer grants Verizon Wireless permission to disclose to such third party any information relating to the Agreement or Customer’s account(s); (c) such third party must be bound by confidentiality obligations that are substantially similar to those in this Agreement; (d) Verizon Wireless reserves the right to require such third party to enter into a nondisclosure agreement with Verizon Wireless; and (e) any right to terminate this Agreement shall remain solely with Customer. Consent by Verizon Wireless to employ a third party to make Modifications shall not constitute specific authorization of such Modifications.
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Can I Have Someone Else Manage My Postpay Account? No problem – just tell us by phone, in person, or in writing. You can appoint someone to manage your Postpay account for a single transaction, or until you tell us otherwise. The person you appoint will be able to make changes to your account, including adding new lines of Service, buying new wireless devices, and extending your contract term. Any changes that person makes will be treated as modifications to this agreement. Can Verizon Wireless Change This Agreement or My Service? We may change prices or any other term of your Service or this agreement at any time, but we’ll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you’re accepting the change. If you’re a Postpay customer and a change to your Plan or this agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee. My Wireless Device Your wireless device must comply with Federal Communications Commission regulations, be certified for use on our network, and be compatible with your Service. Please be aware that we may change your wireless device’s software, applications or programming remotely, without notice. This could affect your stored data, or how you’ve programmed or use your wireless device. You don’t own the software in any SIM (Subscriber Identity Module) card that you may use with your Service. The SIM card software is licensed to you for use with the Service only, and we may change it remotely and without notice. If you bought a wireless device for Postpay Service from Verizon Wireless that doesn’t use a SIM card, and you want to reprogram it for use with another wireless network, the default programming code is set to “000000” or “123456.” But please note that your wireless device may not work with another wireless network, or the other wireless carrier may not accept your wireless device on its network. If you activate a wireless device for Prepaid Service, it can be used for Prepaid Service only during the first six months after activation and cannot be reprogrammed for use with any other carrier’s wireless service even if it’s no longer used to receive our Service. Where and How Does Verizon Wireless Service Work? Wireless devices use radio transmissions, so unfortunately you can’t get Service if your device isn’t in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. What Charges Are Set by Verizon Wireless? You agree to pay all access, usage and other charges that you or the user of your wireless device incurred. For Postpay Service, our
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The Verizon Wireless Customer Agreement (CA) Terms and Conditions apply to businesses that have activated fewer than 5 lines in their company name that have signed a Verizon Wireless Retail Receipt. Customers who have activated 5 or more lines and signed a Verizon Wireless Small Business Receipt should refer to the Major Account Agreement on pages 39–46. My Verizon Wireless Customer Agreement (Para una copia de este documento en español, visite a nuestro website: espanol.vzwshop.com) Thanks for choosing Verizon Wireless. In this Customer Agreement, you’ll find important information about your Service, including our ability to make changes to your Service or this agreement’s terms, our liability if things don’t work as planned and how disputes are resolved. If you’re signing up for Service for a minimum contract term, you’ll also find information about that contract term and what happens if you cancel a line of Service early or don’t pay on time. My Service Your Service terms and conditions are part of this agreement. Your Plan includes your monthly allowances and features, where you can use them (your “Coverage Area”), and their monthly and pay-per-use charges. You can also subscribe to several Optional Services, like text messaging packages. Together, your Plan and any Optional Services you select are your Service. The terms and conditions for your Service can be found in the brochures that are available when you activate, or online at verizonwireless.com How Do I Accept This Agreement? You accept this agreement by: • Agreeing in writing, by email, over the phone, or in person; • Opening a package that says you are accepting by opening it; or • Activating your Service. When you accept, you’re representing that you are at least 18 years old and are legally able to accept an agreement. If you’re accepting for an organization, you’re representing that you are authorized to bind that organization, and where the context requires, “you” means the organization. If you don’t want to accept, don’t do any of these things. If you do accept, you can cancel a line of Service within 30 days of accepting without having to pay an early termination fee as long as you return any equipment you purchased from us at the time you accepted, but you’ll still have to pay for your Service through that date. If you signed up for Prepaid Service, no refunds will be granted after 30 days or if your account has been activated. My Privacy We may collect personal information about you. We may also gather some information through
our relationship with you, such as information about the quantity, technical configuration, type, destination and amount of your use of our telecommunications services. You can find out how we use, share and protect the information we collect about you in the Verizon Privacy Policy, available at verizon.com/privacy. If you subscribe to Service for which usage charges are billed at the end of the billing period (“Postpay Service”), we may investigate your credit history at any time and share credit information about you with credit reporting agencies and other Verizon companies. If you’d like the name and address of any credit agency that gives us a credit report about you, just ask. What Happens If My Postpay Service Is Canceled Before the End of My Contract Term? If you’re signing up for Postpay Service, you’re agreeing to subscribe to a line of Service either on a month-to-month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn’t count toward completing your contract term.) Once you’ve completed your contract term, you’ll automatically become a customer on a month-to-month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you’ll have to pay an early termination fee. If your contract term results from your purchase of an Advanced Device after November 14, 2009, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. (For a complete list of Advanced Devices, check verizonwireless.com/ advanceddevices.) Otherwise, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third-party vendor, you should check whether they charge a separate termination fee. Can I Take My Wireless Phone Number to Another Carrier? You may be able to take, or “port,” your wireless phone number to another carrier. If you port a number from us, we’ll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won’t be able to use our service for that number, but you’ll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation. If you’re a Prepaid customer, you won’t be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services. You don’t have any rights to your wireless phone number, except for any right you may have to port it. Directory Information We will not publish your wireless phone number in any available directory or give it to anyone for that purpose, unless you ask us to.
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Customer Agreement Terms and Conditions
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and to direct the Verizon Companies not to use Customer’s CPNI or to limit use, disclosure of and access to it, and the Verizon Companies have a duty to comply with the limitations Customer designates. By its signature on this Agreement, Customer grants Verizon Wireless permission to use, to permit access to and to disclose Customer’s CPNI to the Verizon Companies and to their agents, contractors and partners, for the purpose of offering Customer any and all products and services available from the Verizon Companies, including those that differ from what Customer currently buys from the Verizon Companies. Customer has a right to disapprove of these uses of CPNI, and may withdraw or limit this consent at any time by notifying Verizon Wireless in writing, either by faxing Verizon Wireless at 1.866.745.4661 or by emailing Verizon Wireless at cpni-notices@ verizonwireless.com. Customer’s consent will remain valid until Verizon Wireless receives such a notice withdrawing consent. Customer’s refusal or withdrawal of consent will not affect the provision of services to which Customer subscribes. Export Control: Customer acknowledges that the export, import, and use of certain hardware, software, and technological data provided under this Agreement is regulated by the United States and other governments and agrees to comply with all applicable laws and regulations, including the U.S. Export Administration Act, the regulations promulgated thereunder by the U.S. Department of Commerce, and any other applicable laws or regulations. Customer agrees that the Equipment or Wireless Service will not be used in or accessed by a national of Cuba, Iran, North Korea, Sudan, Syria or any other sanctioned or embargoed country or its nationals. If Customer chooses to access or use the Equipment or Wireless Service or any website or portal maintained by Verizon Wireless from locations outside the United States, Customer does so on its own initiative and will be solely responsible for compliance with all applicable local use controls, laws and regulations, including those relating to the transmission of technical data exported from or imported to the United States or the country in which Customer resides. Customer acknowledges that Verizon Wireless has made no representations concerning the appropriateness or availability of the content on the sites or portals accessed in locations outside the United States, and accessing same from locations where their contents are illegal is prohibited. Service Programming Code: Equipment provided by Verizon Wireless can be reprogrammed for use with another wireless carrier network by entering a service programming code. The default service programming code on Verizon Wireless equipment is “000000.” Verizon Wireless in no way guarantees that such Equipment will be capable of being reprogrammed for use with another wireless carrier network after the service programming code is entered, or that another wireless carrier will accept Equipment for use on its network. Default service programming codes are not applicable to prepay, GSM or data-only Equipment.
Waivers and Limitations of Liability You and Verizon Wireless both agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. That means neither of us will try to get any indirect, special, consequential, treble or punitive damages from the other. This limitation and waiver also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren’t responsible for problems caused by you or others, or by any act of God. You also agree we aren’t liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is involved in any problem (for example, while you’re roaming), you also agree to any limitations of liability in its favor that it imposes.
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How Do I Resolve Disputes with Verizon Wireless? WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS SECTION OUTLINES WHAT’S EXPECTED OF BOTH OF US. YOU AND VERIZON WIRELESS BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT. THERE’S NO JUDGE OR JURY IN ARBITRATION, AND THE PROCEDURES MAY BE DIFFERENT, BUT AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH AGREE THAT: (1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES THAT QUALIFY, ANY DISPUTE THAT RESULTS FROM THIS AGREEMENT OR FROM THE SERVICES YOU RECEIVE FROM US (OR FROM ANY ADVERTISING FOR ANY PRODUCTS OR SERVICES) WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS BUREAU (”BBB”). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. (2) UNLESS YOU AND VERIZON WIRELESS AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $ 10,000, THE AAA’S WIRELESS INDUSTRY
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What Are Verizon Wireless’ Rights to Limit or End Service or End This Agreement? We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this agreement; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any U.S. governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; or, if you’re a Postpay customer, (f) pay late more than once in any 12 months; (g) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven’t yet billed the charges); (h) provide credit information we can’t verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any user of your device or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) “spam,” or engage in other abusive messaging or calling; (d) modify your device from its manufacturer’s specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason. Am I Eligible for Special Discounts? If you’re a Postpay customer, you may be eligible for a discount if you are and remain affiliated with an organization that has an agreement with us. Unless your discount is through a government employee discount program, we may share certain information about your Service (including your name, your wireless telephone number and your total monthly charges) with your organization from time to time to make sure you’re still eligible. We may adjust or remove your discount according to your organization’s agreement with us, and remove your discount if your eligibility ends or your contract term expires. In any case, this won’t be considered to have a material adverse effect on you. Disclaimer of Warranties We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity. Please be aware that if you activated your wireless device through our Open Development program, we can’t vouch for the device’s call quality or overall functionality.
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What Are My Rights for Dropped Calls or Interrupted Service? If you drop a call in your Coverage Area, redial. If it’s answered within 5 minutes, call us within 90 days if you’re a Postpay customer, or within 45 days if you’re a Prepaid customer, and we’ll give you a 1-minute airtime credit. If you’re a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we’re at fault, call us within 180 days and we’ll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service. About My Payments If you’re a Postpay customer and we don’t get your payment on time, we will charge you a late fee of up to 1.5 percent per month (18 percent per year) on the unpaid balance, or a flat $5 per month, whichever is greater, if allowed by law in the state of your billing address. (If you choose another company to bill you for our Service [such as another Verizon company], late fees are set by that company or by its tariffs and may be higher than our late fees.) If we use a collection agency to collect from you, we may charge you for any fees the collection agency charges us, if allowed by law in the state of your billing address when we first send your account to a collection agency. We may require a deposit at the time of activation or afterward, or an increased deposit. We’ll pay simple interest on any deposit at the rate the law requires. We may apply deposits or payments in any order to any amounts you owe us on any account. If your final credit balance is less than $1, we will refund it only if you ask. You may have to pay a fee to activate Service or to reconnect Service if it is interrupted for nonpayment or suspended for any reason. If you’re a Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment. Your balance may not exceed $1,000 and you may be prevented from replenishing if your balance reaches $1,000. We will suspend service when your account reaches the expiration date and any unused balance will be forfeited. We may charge you up to $25 for any returned check. What If My Wireless Device Gets Lost or Stolen? We’re here to help. It’s important that you notify us right away, so we can suspend your Service to keep someone else from using it. If you’re a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we’re happy to review your account activity and any other information you’d like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don’t have to pay any charges you dispute while they are being investigated. If we haven’t given you a courtesy suspension of recurring monthly charges during the past year, we’ll give you one for 30 days or until you replace or recover your wireless device, whichever comes first.
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charges also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren’t taxes, they aren’t required by law, they are kept by us in whole or in part, and the amounts and what they pay for may change. Government Taxes, Fees and Surcharges You must pay all taxes, fees and surcharges set by federal, state and local governments. Please note that we may not always be able to notify you in advance of changes to these charges. What Are Roaming Charges? You’re “roaming” whenever your wireless device uses a transmission site outside your Coverage Area or uses another company’s wireless network. Sometimes roaming happens even when you’re within your Coverage Area. There may be higher rates and extra charges (including charges for long distance, tolls or calls that don’t connect) for roaming calls, depending on your Plan. How Does Verizon Wireless Calculate My Charges? For charges based on the amount of time used, we’ll round up any fraction to the next full minute. For outgoing calls, usage time starts when you first press SEND or the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press END or after the call disconnects. For calls made on our network, we only charge for calls that are answered, including by machines. For Postpay Service, usage cannot always be processed right away and may be included in a later bill, but the usage will still count towards your allowance for the month when the Service was used. How and When Can I Dispute Charges? If you’re a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you’re disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you’re a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING OR PARTICIPATE IN ANY LEGAL ACTION REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, SEND AN EMAIL THROUGH THE “CONTACT US” LINK ON VERIZONWIRELESS.COM, OR SEND US A COMPLETED MEDIATION REQUEST FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING OR PARTICIPATE IN ANY LEGAL ACTION REGARDING ANY SUCH DISPUTE.
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Data Plans and Features: Content and Internet Access Many services and applications offered through your device may be provided by third parties. Before you use, link to or download a service provided by a third party, or an application such as a non–Verizon Wireless location-based GPS-type service, chat room, marketplace or social network from your device, you should review the terms of such service or application and applicable privacy policy. Personal information you submit may be read, collected or used by the service or application provider and/or other users of those forums. Verizon Wireless is not responsible for any information, content or services you access, download or use. You are responsible for maintaining virus and other Internet security protections when accessing service. For additional information, visit the Verizon Content Policy at http://responsibility.verizon.com/contentpolicy
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The services described in this brochure are subject to the following terms and conditions, as applicable. • Credit approval required. • Billing, shipping and end-user address must be within an area where Verizon Wireless is licensed and provides service. • Verizon Wireless is not responsible for third-party content you encounter using these services. • Want to block access to certain content? Set up Content Filters at verizonwireless.com/myverizon or call Customer Service to block any lines on your account from using Mobile Web, Get It Now/Media Center, Messaging, V CAST and certain international services. • When you call someone, his or her phone may show your name and wireless phone number. If you want to block this Caller ID, dial *67 before each call, or order per-line call blocking (just dial *82 to unblock) where available. You can’t block Caller ID for some of the numbers you may call, such as toll-free numbers. Nationwide, Nationwide Plus Canada and Nationwide Plus Mexico Plans Limited Mobile to Mobile Calling with Limited Night & Weekend Does your Plan have limited Mobile to Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile Calling 2) Night & Weekend 3) Anytime Allowance National Mobile to Mobile Calling/ Friends & Family National Mobile to Mobile Calling/Friends & Family is not available: (i) to customers whose wireless exchange restricts the delivery of Caller ID; (ii) with fixed wireless devices with usage substantially from a single cell site; (iii) if Call Forwarding or No Answer/Busy Transfer features are activated; (iv) for data
usage, including Push to Talk calls, Picture Messaging or Video Messaging; (v) for calls to check your Voice Mail; (vi) for calls to Verizon Wireless customers using any of the Global services; (vii) in those areas of Louisiana and Mississippi where your phone’s roaming indicator flashes; and (viii) for incoming calls if Caller ID is not present or Caller ID Block is initiated. Text, Picture , Video and Voice Messaging Pictures and Video: Check out verizonwireless.com/picture for the Picture and Video Messaging User Agreement. Keep in mind that if you cancel a picture or video message after pressing SEND , partial content may be delivered. You can control receipt of picture and video messages using the “prompt mode” feature on your phone. Mobile Broadband Plans: Text Messaging available at standard rates. For PC Card, ExpressCard, USB Modem, Mobile Hotspot and Mobile Broadband Built-In notebook/netbook devices, if you don’t utilize VZAccess Manager (or an SMS-capable connection manager), you will be billed for text messages that are sent to you, but you will not be able to receive them. When using a Mobile Hotspot, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi, you will be billed for text messages that are sent to you, but you will not receive them. Text Messaging Block is available upon request. Share Option Share Option is available to businesses with a minimum of five (5) Nationwide for Business or Nationwide Voice and Email Plans for Business lines on the same account. The Monthly Anytime Minutes of all lines on an account will be aggregated, and then allocated first to the line with the highest anytime minute usage, and then to the line with the next highest usage and so on. Push to Talk Push to Talk calls take place between Verizon Wireless Push to Talk subscribers only. The Push to Talk feature can be added to plans with a monthly access fee of $3499 or higher. Best Performance: For the best Push to Talk performance, all callers on a Push to Talk session must have a device that supports EV-DO Rev. A and receive EV-DO service. A Push to Talk call is terminated by pressing END or after 10 seconds of inactivity. General Use: While you are on a Push to Talk call, voice calls will go directly to Voice Mail. When you are on a voice call, you can’t receive a Push to Talk call. You can’t prevent others from adding your number to their Push to Talk contact list. Only one person at a time can speak during Push to Talk calls. When you use your phone keypad to make a Push to Talk call, you must enter the 10-digit phone number of the called party. Presence information may not be available for all Push to Talk contacts. The accuracy of presence information may be affected by the network registration status of a Push to Talk contact. You can’t use your Push to Talk service for any applications that tether your phone to computers or other devices for any purpose.
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About This Agreement If we don’t enforce our rights under this agreement in one instance, that doesn’t mean we won’t or can’t enforce those rights in any other instance. You cannot assign this agreement or any of your rights or duties under it without our permission. However, we may assign this agreement or any debt you owe us without notifying you. If you’re a Postpay customer, please note that many notices we send to you will show up as messages on your monthly bill. If you have online billing, those notices will be deemed received by you when your online bill is available for viewing. If you get a paper bill, those notices will be deemed received by you 3 days after we mail the bill to you. If we send other notices to you, they will be considered received immediately if we send them to your wireless device, or to any email or fax number you’ve given us, or after 3 days if we mail them to your billing address. If you need to send notices to us, please send them to the customer service address on your latest bill. If you’re a Prepaid customer and we send notices to you, they will be considered received immediately if we send them to your wireless
device or to any email or fax number you’ve given us, or if we post them as a pre-call notification on your Service, or after three days if we mail them to the most current address we have for you. If you need to send notices to us, please send them to the Customer Service Prepaid address at verizonwireless.com/ contactus If any part of this agreement, including anything regarding the arbitration process, is ruled invalid, that part may be removed from this agreement. This agreement and the documents it incorporates form the entire agreement between us. You can’t rely on any other documents, or on what’s said by any sales or customer service representatives, and you have no other rights regarding Service or this agreement. This agreement isn’t for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we’ve agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state.
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(6) WE MAY MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION BEGINS. IF YOU DON’T ACCEPT THE OFFER, OR IF WE DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S MORE THAN OUR OFFER BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY ATTORNEYS’ FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU THAT AMOUNT. (7) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF. (8) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY. (9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VERIZON WIRELESS AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VERIZON WIRELESS UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.
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ARBITRATION (“WIA”) RULES WILL APPLY. WE AGREE THAT IN LARGE/COMPLEX CASES, THE LOSER CAN ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S WIA RULES OR THE BBB’S RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW. ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. (3) THIS AGREEMENT DOESN’T ALLOW CLASS ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. (4) AS PART OF YOUR AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS, WE PROVIDE YOU WITH A FREE INTERNAL MEDIATION PROGRAM. IN OUR MEDIATION PROGRAM, WE ASSIGN SOMEONE WHO’S NOT DIRECTLY INVOLVED IN THE DISPUTE (THOUGH POSSIBLY FROM OUR COMPANY) TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR. NOTHING SAID IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE, PLEASE CONTACT US AT VERIZONWIRELESS.COM OR THROUGH CUSTOMER SERVICE. IF YOU’D LIKE TO START THE MEDIATION PROCESS, PLEASE GO TO VERIZONWIRELESS.COM OR CALL CUSTOMER SERVICE FOR A MEDIATION REQUEST FORM TO FILL OUT, AND MAIL IT TO US AT THE ADDRESS SHOWN ON THE FORM. OR IF YOU’D PREFER TO START THE ARBITRATION PROCESS, PLEASE CONTACT THE AAA OR BBB FOR THE FORMS YOU’LL NEED TO SUBMIT. (5) IF YOU OPT FOR THE MEDIATION PROGRAM AND TAKE PART IN AT LEAST ONE MEDIATION SESSION BY PHONE, BUT WE AREN’T ABLE TO SETTLE THE DISPUTE BETWEEN US, WE’LL PAY ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR ARBITRATION OF THE DISPUTE. IF THAT ARBITRATION PROCEEDS, WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED LATER, AS WELL AS FOR ANY APPEAL TO A PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION AWARD IS APPEALABLE UNDER THIS AGREEMENT).
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International Eligibility International Eligibility requires a minimum payment history and credit approval; a contract term and security deposit may also be required. Failure to maintain these requirements may result in suspension of International Eligibility without notice. You can remove International Eligibility at any time by calling Customer Service. You are responsible for any unauthorized use of your SIM Card and will safeguard security codes. Upon termination of service, destroy your SIM Card. See verizonwireless.com/goglobal for details. International Long Distance You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries; see verizonwireless.com/global for details.
Sharing Your Account Access Adding an Account Manager gives another person authority to manage your account. Account Managers can perform all transactions except for the following: • Change account password • Add/change Account Manager
Wireless Safety & Assistance
Important Information on Radio Frequency Emissions and Responsible Driving You can find important and useful information on Radio Frequency Emissions and Responsible Driving in your Quick Reference Guide and on our website. Visit verizonwireless.com and click on the links at the bottom of the homepage. Location Information Your wireless device can determine its (and your) physical, geographical location (“Location Information”). Certain software applications are capable of accessing, collecting and using Location Information and disclosing the information to the application provider and other people. You should use caution when determining whether or not Location Information should be made available to them and review any applicable third party privacy policies. To limit potential unauthorized access to your Location Information, Verizon Wireless phones are preset to “E911 ONLY” which will only allow emergency response personnel to locate you if you dial 9-1-1 from your phone. Other wireless devices (such as Broadband Data ve r i z o n w i r e l e s s . c o m / b u s i n e s s
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Check Approximate Data Usage (There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools.) You can check your approximate unbilled monthly data usage for your Mobile Broadband device through the following options: Monthly Plans • Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.) • Log on to My Verizon or My Business Account. • Dial 1.800.922.0204, then enter Mobile Broadband device wireless number. Prepaid Plans • Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.) • Dial 1.800.786.8419, then enter Mobile Broadband device wireless number.
Account Manager
voice plans & features
Email (1 text page without attachments)
Attention, Parents and Account Owners: It is important to remember that users may opt in to Premium Messaging Programs and incur charges. If you don’t want a user on your account to opt in to such programs, you may block all Premium Messaging Programs by going to verizonwireless.com/myverizon and selecting My Services>Parental Controls>Usage Controls>Service Blocks>Block Premium Messaging. Block Premium Messaging will cancel all current Premium Messaging Programs at the time the blocking feature is activated. No credits or pro-rating will be applied. Verizon Wireless Roadside Assistance Verizon Wireless Roadside Assistance service is available for legally registered light passenger vehicles (e.g., sedans, coupes, motorcycles, convertibles, SUVs, light-duty pickups, etc.). • For single lines, you can only make four calls a year for Verizon Wireless Roadside Assistance service. • The $5 Family SharePlan Roadside Assistance option is not available for business lines or accounts. Verizon Wireless Roadside Assistance services are provided by Signature Motor Club, Inc. (in California, Signature Motor Club of California, Inc.), subsidiaries of Allstate Enterprises, LLC, an independent company contracted to provide roadside assistance to Verizon Wireless customers. You can receive Verizon Wireless Roadside Assistance service two days after the feature is added. Plan and Feature Discounts Verizon Wireless offers monthly access discounts on eligible plans and features, as well as corporate-only plans and equipment pricing, to qualifying businesses. If you are not a business customer, you may be able to receive a monthly access discount based on where you work or through an organization with which you are affiliated. Unless otherwise noted, plans $ 99 34 or higher and data features $2499 or higher when added to such plans are eligible for discounts. Unlimited Anytime Minute Plans and secondary lines on Nationwide Family SharePlan, Nationwide 65 Plus Plan and Nationwide Small Business SharePlan and, except for business customers, the $5999 Mobile Broadband Plan are not eligible for discounts. Please speak with a Verizon Wireless Sales Representative, or your organization’s telecom administrator, for more information about discounts you may be eligible for. For information about our business programs, please speak to a Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ.
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International Roaming Some services, such as premium text messaging, directory assistance, entertainment lines and third-party services, may be available, and charges for these services will be billed (along with applicable toll charges) in addition to roaming rates. Message-waiting-indicator service is not available where Text Messaging is not available. When using GlobalAccess, Global Phone, GlobalEmail services, or if you subscribe to a Nationwide Plus Canada or Nationwide Plus Mexico Plan, and you’re roaming near country borders, calls may be carried by a cell site located in a neighboring country and billed at that country’s rates. Verizon Wireless will terminate your service for good cause if less than half of your data usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. Group Communication By creating a group through Group Communication, you agree to act as the administrator and to take responsibility to moderate the group (including all conduct of your group members through call, text, or voice messages). If someone reports any content as illegal, infringing or otherwise inappropriate, you will be responsible for taking such action to remediate the issue. Content Filters The default setting is Filter Off. Currently, Content Filters can filter video clips available through V CAST Video On Demand, websites accessible through most wireless devices, apps accessible through V CAST Apps, short codebased messaging campaigns and “Explicit” labeled music on V CAST Music and Song ID. Content from other sources, including Get It Now/Media Center, is not filtered at this time. Other limitations apply. Visit verizonwireless.com/ contentfilters or call 1.800.922.0204 for additional information. VZ Navigator Do not attempt to enter or change information while driving. Traffic features are limited to major roadways in certain areas only. Accuracy and completeness of information is not guaranteed. VZ Navigator Global VZ Navigator Global isn’t available in every country (in English or Spanish) and doesn’t include all of the features currently available through VZ Navigator. When you send messages or place calls using VZ Navigator Global, you will be charged standard international rates per your Plan, feature and/or bundle. Get It Now/Media Center and V CAST Apps You will be responsible for all charges incurred until the Apps are deleted from your account, even if you lose or replace your phone, block Get It Now/Media Center/V CAST Apps on your phone or your account is suspended. You agree: (1) to use Apps only on the phone to which they are downloaded, even if downloaded pursuant to an unlimited or other long-term subscription, unless transfers to replacement phones are explicitly permitted by Verizon Wireless; (2) not to (i) harass, offend, threaten, embarrass, distress or invade the privacy of any individual or entity; (ii) provide false information or impersonate another person; and/ or (iii) take any action that infringes upon any third party’s copyright, trademark, patent or other intellectual property right(s); and (3) to the license agreement, if any, between you and each app developer. Messaging Programs Messaging programs use unique five- or six-digit numbers, called “short codes.” They are sponsored by third parties, and the programs and opt-in requirements vary. Short codes, whether sent or received, may be subject to standard messaging charges. Some programs may also charge additional premium fees (“Premium Messaging Programs”), the amount and billing frequency of which will be disclosed at time of opt-in and billed on your Verizon Wireless bill. To opt out at any time, send the words CANCEL, END, QUIT, STOP or UNSUBSCRIBE to the applicable short code. To get more information, including contact details for the third-party sponsor, send the word HELP to the short code. Some programs may be subject to additional terms and conditions.
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Data sessions automatically terminate after 24 hours of activity. Data session is inactive when no data is being transferred. Data session may seem inactive while data is actively being transferred to the device, or may seem active when it is actually cached and not transferring data. You MUST press the END or disconnect button to ensure that the session disconnects and charges cease. Third-party applications may automatically reinitiate data sessions without you pressing or clicking the SEND or connect button. Data Plans and Features: Permitted Uses You can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP). Approximate Data Usage Examples (actual file sizes vary)
Data Plans and Features: Prohibited Uses You may not use our Data Plans and Features for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time. Customers who do not have dedicated Mobile Broadband devices cannot tether other devices to laptops or personal computers for use as wireless modems unless they subscribe to Mobile Broadband Connect. We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network. We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See verizonwireless.com/privacy] Mobile Email (including GlobalEmail), Email and Web for BlackBerry/Smartphones Mobile Email and Email and Web for BlackBerry/Smartphones subscribers cannot: (i) access the Internet, intranets or other data networks except as the device’s native applications and capabilities permit, unless they subscribe to Mobile Broadband Connect; or (ii) use any application that tethers their device to laptops or personal computers other than for use of the Wireless Sync, Good or BlackBerry solutions (if applicable) unless they subscribe to Mobile Broadband Connect.
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Data Plans and Features You may access and monitor your own data usage during a particular billing period, including during the Return Period under your Worry Free Guarantee, by accessing My Verizon online or by contacting Customer Service.
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Wireless Device/Accessory Return Policy We will gladly accept returns or make exchanges on all wireless devices and accessories purchased from Verizon Wireless within 30 days of purchase. A restocking fee of $35 applies to all wireless device returns and to all wireless device exchanges (excluding Hawaii). This return and exchange policy does not apply to customers who have purchased a Prepaid Plan. Exchange New Merchandise New and Certified Pre-Owned wireless devices and accessories may be exchanged within 30 days. You are permitted to make one exchange. A restocking fee of $35 applies to all wireless device exchanges (excluding Hawaii). To make an exchange, return the merchandise (including device, charger, battery, instructions and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon Wireless. If you purchased your merchandise from the Verizon Wireless Online Store or over the phone from one of our Telemarketing or Customer Service Representatives, please contact the phone number on your customer receipt for additional details on completing your exchange. If you purchased your merchandise from a Verizon Wireless Communications Store, please contact the store for additional information on completing your exchange. If you purchased your merchandise from another retailer, the retailer’s exchange policy applies. Return and Service Termination You may terminate service for any reason within 30 days of activation. If you purchased a wireless device from us at a promotional price at the time of activation, you must return that wireless device to avoid being assessed an Early Termination Fee of $175, or $350 if you purchased an Advanced Device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit. If you cancel your service after the 30-day period, but prior to the expiration of your minimum term, you will be responsible for the Activation Fee, all applicable usage fees, access charges, taxes, surcharges or other charges that accrued to your account through the termination date, including an Early Termination Fee. If you return your merchandise, even by mistake, more than 30 days after your purchase, you will not receive a refund and the merchandise you returned will not be returned to you. At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the 30-day return period, we will refund your purchase price, subject to a $35 restocking fee for the return of all wireless devices (excluding Hawaii). If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively. If you received your merchandise through a “Buy One, Get One Free” or similar offer, both items must be returned in order to receive a refund. If you received a discount on the purchase of any merchandise, the return of that merchandise will result in the forfeit of the discount, which
Extended Limited Warranty or Service Contract (Important Information for Customers Who Enroll in the Extended Limited Warranty or Service Contract) I. Service Contract or Extended Limited Warranty: IF YOU PURCHASED YOUR DEVICE, AS STATED ON THE RECEIPT, IN ALABAMA, CALIFORNIA, HAWAII, KENTUCKY, ILLINOIS, NEVADA, NEW YORK, OKLAHOMA, OREGON, SOUTH CAROLINA, TEXAS, VERMONT, WASHINGTON OR WYOMING, THIS DOCUMENT IS A SERVICE CONTRACT. OTHERWISE, IT IS AN EXTENDED LIMITED WARRANTY. II. Fee: You will be billed a monthly charge in the amount of $199, in advance, to receive this Warranty or Service Contract. If you purchase this protection
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www.state.ct.us/dpuc 1.866.381.2355 Connecticut DPUC 10 Franklin Square New Britain, CT 06051
(for purchases from Verizon Wireless)
voice plans & features
Online: Phone: Mail:
Return & Exchange Policy
as a part of the Verizon Wireless Total Equipment Coverage package, you will be billed $199 (Advanced Devices) or $150 (Phones). The fee is based on your equipment protection program and/or price plan. If, during the term of this agreement, you change your price plan or protection program, the fee may be increased. III. What This Agreement Covers: A. COVERAGE IF IT IS AN EXTENDED LIMITED WARRANTY: 1. Verizon Wireless warrants your individually owned wireless device (hereinafter the “Product”) against defects in material and workmanship under normal use and service. THIS WARRANTY COVERS THE WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE. 2. At its option, Verizon Wireless will replace the Product during the warranty period at no charge, as long as you return it in accordance with the terms of this Warranty to a Verizon Wireless Communications Store or other location specified by Verizon Wireless. The replacement device may be a new or reconditioned device of equal or comparable value to the Product. Non-original manufacturer’s parts may be used in reconditioned devices. All Products returned to Verizon Wireless shall become the property of Verizon Wireless. B. COVERAGE IF IT IS A SERVICE CONTRACT: If there is a defect (including pre-existing) in the material and/or workmanship of your individually owned wireless device (hereinafter the “Product”), and the Product has been subject only to normal use and service, Verizon Wireless agrees to replace the Product at no charge, as long as you return it in accordance with the terms of this Service Contract to a Verizon Wireless Communications Store or another location specified by Verizon Wireless. The replacement device may be a new or reconditioned device of equal or comparable value to the Product. Non-original manufacturer’s parts may be used in reconditioned devices. All Products replaced by Verizon Wireless shall become the property of Verizon Wireless. THIS SERVICE CONTRACT COVERS THE WIRELESS DEVICE ONLY AND NOT ITS ACCESSORIES OR BATTERY, INCLUDING THOSE CONTAINED WITHIN THE ORIGINAL PACKAGE. IV. What This Warranty or Service Contract Does Not Cover: A. Defects or damage resulting from use of the Product in other than its normal and customary manner; B. Defects or damage from misuse, accident or neglect; C. Defects or damage from improper testing, operation, maintenance, installation, adjustment or any alteration or modification of any kind; D. Breakage or damage to antennas unless caused directly by defects in material or workmanship; E. Products disassembled or repaired in such a manner as to adversely affect performance or prevent adequate inspection and testing to verify any warranty claim; F. Products with labels removed or illegible serial numbers; G. Defects or damage due to spills of or immersion in food or liquid; H. Scratches on all plastic surfaces and externally exposed parts resulting from normal use; and/or I. Damage resulting from normal wear and tear. V. How Long This Warranty or Service Contract Lasts: Verizon Wireless will provide the warranties or benefits, described in Paragraph III, for as long as you subscribe to this program, from the date you activate service or for the duration of your continuous active service with Verizon Wireless using the Product, whichever is less. Activation will be deemed to be no later than fifteen (15) days from the date of delivery of the Product to you, the owner. VI. How to Get Your Replacement Device Under This Agreement: To receive your replacement device, present your Product to any Verizon Wireless Communications Store, along with your bill of sale or comparable substitute proof of sale. If you are enrolled in either the Extended
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If we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC):
Please see Return and Service Termination section under the Return & Exchange Policy below for complete details.
may be deducted from any refund amount. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned. A $35 restocking fee applies to the exchange of all wireless devices (excluding Hawaii). If Verizon Wireless must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee. Opened software purchased separately may be exchanged only for the exact same item at a Verizon Wireless Communications Store and may not be returned for refund. Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all files you wish to retain to another file source. Once the wireless device or accessory is returned, your files cannot be recovered. Because the FCC requires that nearly all wireless devices on a carrier’s network have GPS capability, Verizon Wireless does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a non–GPS-capable wireless device to a GPS-capable wireless device and then return it within the 30-day period, Verizon Wireless will not allow the older non–GPS-capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS-capable wireless device that will meet your needs, subject to a $35 restocking fee. If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon Wireless Store, you can return it to any Verizon Wireless Store. Please search Return Policy on verizonwireless.com for more details. Returning your merchandise does not automatically terminate your service. You must call Customer Service to cancel service. Experiencing a problem with your device? If you’re having a problem with your wireless device, just contact Verizon Wireless toll-free at 1.866.406.5154 from a landline phone. We’ll diagnose the issue with you right over the phone. If we can’t resolve the problem while you’re on the line and the problem is caused by a manufacturing defect within the first year you own the device, we’ll send you a Certified Like-New Replacement (either a like unit or one of comparable quality) right to your door. Certified Like-New Replacements will carry the remaining warranty period from the original wireless device, or 90 days, whichever is greater. Once you receive your replacement device, you must return your defective device within 10 days. If you do not, you will be charged up to the full retail price of your replacement device, which may be in excess of $500. Wireless devices that are lost, stolen or subjected to neglect, misuse, liquid damage, unreasonable wear and tear and the like, are not eligible for return or exchange. You have 30 days from the date of activation of a new or Certified Pre-Owned wireless device to enroll in Total Equipment Coverage, Wireless Phone Protection or Extended Warranty. Please see verizonwireless.com/ equipmentprotection for details. These policies do not limit or supersede any existing manufacturer’s warranties. This program may be considered to be a “warranty” or “service contract” in certain states. In these states, please refer to the Extended Limited Warranty or Service Contract information below.
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Connecticut Customers Only If you have any questions about your bill or concerns about your service, please call Customer Service at 1.800.922.0204 or dial *611 from your wireless phone.
You can try out our service for 30 days.
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Cards) only have “LOCATION ON” and “LOCATION OFF” settings. By changing the setting to “LOCATION ON” you are enabling third-party access to Location Information through software, widgets or peripheral components you choose to download, add or attach to your wireless device or through web access messaging capabilities or other means. When you use your mobile browser or other services and applications, you authorize Verizon Wireless to collect, use and disclose your Location Information as appropriate to provide you with any location services that you enabled. Verizon Wireless does not retain Location Information longer than necessary to provide the services to you. Toll-Free Calls and Emergency Services Calls to 800, 855, 866, 877 and 888 numbers are toll-free; however, you will be billed for airtime. The exceptions are calls to Verizon Wireless Customer Service and Technical Support (press *611 SEND from your wireless phone) and emergency calls (911), which are toll- and airtimefree. 911 Emergency Assistance: 911 SEND (toll- and airtime-free from your wireless phone). All calls to *611 or 911 are included in your plan. Fraud Prevention Verizon Wireless wants to protect your privacy and works hard to prevent unauthorized phone usage or fraud. Wireless phone numbers and calls are capable of being intercepted by someone with specialized equipment. We use anti-fraud technology to make fraudulent calling very difficult, particularly on digital calls. When roaming in some areas outside our network, you may still need to enter a PIN code before you can place calls. If you did not receive a PIN code when you enrolled for service, and you need one, please call Customer Service. FCC Rules and Regulations The Federal Communications Commission (FCC) requires that wireless phones be operated in accordance with FCC rules and regulations and under supervision of the licensee. Security Deposit You may have been asked to leave a security deposit at the time you activated your wireless service. You are eligible to receive your security deposit back at the end of one year of uninterrupted service, or upon termination of your service. Your deposit will automatically be refunded after one year, including interest, provided that you have kept your account in “good standing” (this means that you paid your bill continuously for one year in a timely manner). This refund may take up to three billing cycles to be processed. Should you be disconnected at any time during the first year for lack of payment, you forfeit any interest accrued during that time frame. If you terminate your service, but have not paid your final bill, the deposit will be applied to your account, and you will receive any remaining funds. If your service is terminated after the initial 30-day Worry Free Guarantee period but before the end of your minimum term, your deposit will be applied against the Early Termination Fee in addition to any outstanding balance before a check is processed.
Warranty or the Total Equipment Coverage program, call 1.866.406.5154 (toll free from a landline phone) and we’ll diagnose the issue with you right over the phone. You may also visit any Verizon Wireless store to diagnose and address the problem with your wireless device. VII. Your Obligations Under This Warranty or Service Contract: You must use the Product in a normal way; you must protect against further damage to the Product if there is a covered defect; you must follow the Product’s instruction manual. VIII. How and When You or We May Terminate This Warranty or Service Contract: A. Subject to Paragraph VIII. B., we may terminate this Warranty or Service Contract at any time. You may terminate this Warranty or Service Contract at any time. If your wireless service with Verizon Wireless is terminated or expires for any reason, you will be deemed to have terminated this Warranty or Service Contract. If you or Verizon Wireless terminate this Warranty or Service Contract more than thirty (30) days after receiving this Warranty or Service Contract, you will receive a prorated refund of your monthly fee for this Warranty or Service Contract, as applicable. B. For residents of Georgia, this Service Contract can only be terminated by Verizon Wireless for fraud, material misrepresentation or your failure to pay amounts due hereunder. For residents of Nevada, Verizon Wireless may not terminate this Service Contract before the expiration of the agreed term, if the Service Contract has been in effect for seventy (70) days, except if you: (1) fail to pay an amount when due; (2) commit fraud or make a material misrepresentation in obtaining this Service Contract, or in presenting a claim; or (3) perform any act or omission or violate any condition of this Service Contract, after the effective date of this Service Contract that substantially and materially increases the service required under this Service Contract. Cancellation of this Service Contract by Verizon Wireless will be effective fifteen (15) days after you receive the notice of cancellation. C. If within thirty (30) days of receiving this Warranty or Service Contract you wish to cancel service and you have not made a claim under this Warranty or Service Contract, simply notify Verizon Wireless and we will refund all fees paid up to the date of termination. D. IF YOU CANCEL AS DESCRIBED IN THE IMMEDIATELY PRECEDING PARAGRAPH, VERIZON WIRELESS MUST PROVIDE YOU WITH A FULL REFUND NO LATER THAN THIRTY (30) DAYS AFTER YOU NOTIFY VERIZON WIRELESS THAT YOU WISH TO CANCEL THIS WARRANTY OR SERVICE CONTRACT. IF VERIZON WIRELESS DOES NOT REFUND YOUR MONEY DURING THIS TIME PERIOD, YOU ARE ENTITLED TO RECEIVE A REFUND IN THE AMOUNT OF WHAT YOU PAID, PLUS AN EXTRA TEN PERCENT (10%) FOR EACH MONTH IN WHICH YOUR MONEY IS NOT REFUNDED. IX. Other Conditions: A. This Warranty or Service Contract is extended to the original subscriber buyer only and may not be assigned or transferred to subsequent subscriber buyers. This is Verizon Wireless’ complete Warranty or Service Contract for your Product. Verizon Wireless assumes no obligation or liability for additions or modifications to this Warranty or Service Contract unless made in writing and signed by an officer of Verizon Wireless. If this document is a Warranty, Verizon Wireless does not warrant the installation, maintenance or service of the equipment, accessories, batteries or parts. B. Verizon Wireless cannot be responsible in any way under this Warranty or Service Contract for any ancillary equipment attached to or used in connection with the Product, or for operation of the Product with any ancillary equipment. All such equipment is expressly excluded from this Warranty or Service Contract. Furthermore, Verizon Wireless cannot be responsible for any damage to the Product resulting from the use of ancillary equipment not furnished by Verizon Wireless for use with individually owned equipment. C. When the Product is used in conjunction with ancillary or peripheral equipment not furnished by Verizon Wireless, Verizon Wireless does not warrant and shall not supply service in connection with the operation of the Product/peripheral combination, and Verizon Wireless will honor no warranty or service claim where the Product is used in such a combination and it is determined
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It’s your account. Run it your way.
by Verizon Wireless that there is no fault with the Product. Verizon Wireless specifically disclaims any responsibility for any damage caused in any way by the use of product accessories and peripherals (specific examples include, but are not limited to, batteries, chargers, adapters and power supplies) when such accessories and peripherals are not furnished by Verizon Wireless. X. General Provisions If This Is a Warranty: A. This Warranty sets forth our responsibilities regarding the Product. Replacement of the Product, as described herein, is your exclusive remedy. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. FURTHER, NO WARRANTY IS MADE AS TO COVERAGE, AVAILABILITY OR GRADE OF SERVICE PROVIDED BY VERIZON WIRELESS. B. IN NO EVENT SHALL VERIZON WIRELESS BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT, FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES OR PUNITIVE DAMAGES OR ATTORNEYS’ FEES ARISING OUT OF THE USE OR INABILITY TO USE SUCH PRODUCT, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. C. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. XI. General Provisions If This Is a Service Contract: A. This Service Contract sets forth our responsibilities regarding the Product. Replacement of the Product, as described herein, is your exclusive remedy. THIS DOCUMENT IS NOT A WARRANTY. B. Obligations of Verizon Wireless under this Service Contract are backed by the full faith and credit of Verizon Wireless. XII. Other Rights: A. This Warranty or Service Contract gives you specific legal rights. You may have additional rights that vary from state to state. B. Residents of Georgia and Kentucky may file a claim with Federal Insurance Co., 15 Mountain View Road, Warren, NJ 07059, directly if Verizon Wireless does not honor your claim within sixty (60) days after you filed your proof of loss. Residents of Connecticut may file a claim with Balboa Insurance Company, Suite 200, 3349 Michelson Drive, Irvine, CA 92612-8893 directly if Verizon Wireless fails to perform according to the terms hereof. C. Resolution of Disputes for Connecticut Residents Only: Any disputes between Verizon Wireless and residents of Connecticut arising under this Warranty shall be decided by an arbitration process. A written complaint containing a description of the dispute, the purchase price, the cost of the repair of the Product and a copy of the warranty form can be mailed to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn.: Consumer Affairs. D. Defective equipment must be returned or holder will be subject to a non-return fee equal to the cost of the nonpromotion retail price. Subject to equipment availability at time of processing. Customer agrees to “like” device if same model is no longer available. SELLER: (Entity Financially and Legally Obligated to Perform Service) Verizon Wireless Services, LLC One Verizon Way Basking Ridge, NJ 07920-1097 Verizon Wireless Plans, Rate and Coverage Areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement. ©2010 Verizon Wireless
Manage your services any way you want. Your company is in good company with My Business Account.
My Business Account is the online solution that makes it simple to manage your Verizon Wireless accounts. • Maintain your accounts: • Assign ownership of accounts by department or workgroup. • Suspend or resume service instantaneously. • Add or remove features. • Customize your service and ordering options. • Activate and upgrade equipment using exclusive company discounts for products and services. • Run reports to get a close look at your company’s wireless usage and needs. • Schedule automatic payments. • Get unlimited calling to those you do business with most. Just choose any number on any network and enjoy the savings of Friends & Family for Business.
To learn more about My Business Account, visit verizonwireless.com/mybusinessaccount
“Highest In Customer Satisfaction With Small/Midsize Business Wireless Service, Three Years in a Row” 1
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Verizon Wireless received the highest numerical score among wireless providers in the proprietary J.D. Power and Associates 2008–2010 Business Wireless Customer Satisfaction StudiesSM. 2010 based on responses from 3,247 business wireless customers measuring five providers and measures satisfaction among wireless service decision-makers with small/ midsize U.S. businesses. Proprietary study results are based on experiences and perceptions of consumers surveyed in September and November 2009 and January and March 2010. Your experiences may vary. Visit jdpower.com
BE A LEAN, MEAN, WELL-CONNECTED MACHINE. Keep your small business connected with Verizon Mobile Broadband. Simply connect and go. Verizon Mobile Broadband is a fast, secure way to be productive when you’re away from the office. Plus, it’s a reliable way to ensure you won’t have to leave your Internet connection to chance. When your connection is reliable, you’re more reliable, too. TO LEARN MORE ABOUT MOBILE BROADBAND SOLUTIONS FOR YOUR SMALL BUSINESS:
Call 1.800.VZW.4BIZ!Click verizonwireless.com/smallbusiness
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Coverage not available everywhere. Network details and coverage maps at verizonwireless.com ©2010 Verizon Wireless
