Shop Delivery Services (P16)

Torbay Disability Information Service Torbay and South Devon NHS Foundation Trust St. Edmunds Victoria Park Road Torquay TQ1 3QH Tel: 0300 456 8373 Email: [email protected]

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P16 – July 2013

This is a controlled document. It should not be altered in any way without the express permission of the author or their representative. On receipt of a new version, please destroy all previous versions. Document Information Date of Issue:

Author:

Next Review October 2016 Date: 6 Last Review July 2013 Date: Christine Evenden, Disability Information Service

Directorate:

Operations

Version:

17 August 2016

Important: Please ensure that you are using the latest version of this information sheet. To check this, go to our information sheets page on the Trust website at www.torbayandsouthdevon.nhs.uk/disinfosheets or call the Disability Information Service on 0300 456 8373.

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P16 – July 2013

Contents Subject About this Sheet Getting help from Torbay and South Devon NHS Foundation Trust Shop Delivery Services serving all Torbay Shop Delivery Services - Paignton and Brixham Shop Delivery Services - Torquay Prescription Delivery Services Other Titles in this Series Torbay Disability Information Service Feedback Sheet

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Page 3 4 5 10 12 14 16 17 18

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About this information sheet This is one of a series of regularly updated local information sheets that aim to meet the most common information needs of people with disabilities and carers in Torbay. The information should be used as a guide only, as it may not cover all the organisations that can help with your needs. Torbay Disability Information Service (part of Torbay and South Devon NHS Foundation Trust) cannot guarantee the accuracy of the information or the quality of service provided by the organisations. No liability can be accepted for loss, damage, or injury arising out of any contract made by a private individual with any of the organisations listed. Details change often, so please make sure you are using the current edition. Latest copies of the sheets are published on the following website page: www.torbayandsouthdevon.nhs.uk/disinfosheets

If you do not have Internet access, you can ask for single copies from our office. A full list of our other information sheet titles can be found at the end of this sheet.

Information can be made available in other formats and languages. Please let us know what your needs are. Torbay Disability Information Service St. Edmunds Victoria Park Road Torquay TQ1 3QH Telephone: 0300 456 8373 Email: [email protected]

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Getting help from Torbay and South Devon NHS Foundation Trust Please note that if safety is an issue, especially if you are experiencing falls, or if you are finding it difficult to manage with day-to-day living, it is advisable to contact Torbay and South Devon NHS Foundation Trust on (01803) 219700 and ask for an assessment of your needs. If you live outside Torbay contact Care Direct on 0845 155 1007.

The Care Act 2014 Please be aware that the rules about getting and paying for social care started to change with the introduction of the Care Act in April 2015. To find out more about the Care Act and how it may affect you, please refer to the following Care Act pages on our Trust’s website: www.torbayandsouthdevon.nhs.uk/about-us/care-act - these include a link to Independent Age’s User guide to the Care Act, ‘What does the Care Act mean for me?’ You can also call us on 0300 456 8373 to request further information.

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Shop Delivery Services serving all of Torbay Shop delivery services in this section include online grocery shopping and home delivery services. Name of Store

Address

Contact Name Telephone No.

Details of Service

Abel & Cole

Correspondence to: 16 Waterside Way. Plough Lane Wimbledon London SW17 0HB

08452 62 62 62

Organic Farm Produce, including fruit, vegetables, meat, fish and dairy products. Choice of small, medium or large vegetable or fruit boxes. Area: Delivers to areas around the UK, including Torbay.

Web: www.abelandcole. co.uk

Deliveries: Weekly deliveries on the set delivery day for your area. No need to order every week – customers can order as often as suits them. Orders can be placed by telephone or online. Delivery charge of 99p per order. Minimum order: £10.

Email: organics@abeland cole.co.uk

Asda

Customer Services Asda Stores Ltd. Asda House Great Wilson St. Southbank Leeds LS11 5AD

0800 952 6060 or minicom 0800 068 3003

Supermarket online shopping and home delivery service. Area: Nationwide. Deliveries: Daily delivery service. Minimum order: £25. Delivery charge as shown at the checkout.

Web: www.asda.com

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Name of Store Devon Fresh

Address Longpark Newton Road Torquay TQ2 7AL

Contact Name Telephone No. (01803) 617969 or 07703194654

Web: Email: [email protected]

Oakhouse Foods Unit One Pitts Cleave Tavistock Devon PL19 0PW

Orderline: Freephone: 0800 074 6075 or 0845 257 1132

Web: www.oakhousefoods.co.uk

Email: tavistock@oakhousefoods. co.uk

Prentice, Terry Family Butcher

86 Belgrave Road Torquay TQ2 5HZ

Local fresh vegetables & fruit can be ordered online or by phone. Payment by credit/debit card or cash to driver at time of delivery. Area: Torbay and TQ9, TQ12 & TQ14 post code areas. May also be able to deliver to nearby areas.

www.devonfresh.com

Oakhouse Foods – Grocery Essentials

Details of Service

Terry Prentice – Proprietor (01803) 293238

Deliveries: Free on orders of more than £8. Deliveries can usually be arranged on days and times to suit customer. Order by 12.00 for same day delivery. General groceries - range of goods, ranging from teabags to toilet rolls and soup to cereals. Area: Torbay and rest of Devon. Deliveries: Free for orders over £30 & £1 charge for smaller orders. Minimum order: £10. Also offers delivery of frozen meals (see Meal Delivery Services sheet, P14) and homeware. Butcher - fresh meat. Can also offer fresh and frozen fish to order. Shop is wheelchair accessible. Area: Torbay and Newton Abbot. Deliveries: MondaySaturday:next day delivery. Free delivery & telephone shopping service (24-hour answerphone service). Closed Saturday and Wednesday afternoons.

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Name of Store Riverford Organic Farms Ltd.

Address Wash Barn Buckfastleigh Devon TQ11 0JU

Contact Name Telephone No. 0845 600 2311 or (01803) 762059

Web: www.riverford.co.uk

Email: [email protected]

Details of Service Organic Farm Produce, including fruit, vegetables, meat, dairy products, soft drinks and organic wine. Choice of mini, small, medium or large vegboxes. Fruit boxes and meat boxes also available. Area: Includes most of the South and South West of England. Deliveries: Free weekly deliveries on the set delivery day for your area. No need to order every week – customers can order as often as suits them. Orders can be placed by telephone or online.

Sainsbury’s

Web: www.sainsburys.co.uk

Customer Services: 0800 328 1700 (freephone)

Supermarket online shopping and home delivery service. Groceries can also be ordered by phone – contact Customer Services to set up an account and register a payment method. Call the same freephone number to order groceries and book a delivery slot. Area: Nationwide. Deliveries: Daily. £6.95 delivery fee applies to orders under £40. Delivery charges from £2.99 to £5.00 apply on orders above £40. Free deliveries on Tuesday, Wednesday and Thursday on orders over £100. Minimum order: £25.

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Name of Store

Address

Contact Name Telephone No.

Details of Service

Sheepskin & Suede Shop

50 Middle Street Brixham TQ5 8EJ

Joe & Dani Cloutman

Sheepskin products. Sell sheepskins and lambs wool products. Specialists in joint warmers, bed fleeces etc.

Web:

Tel/Fax (01803) 853031

www.sheepskinandsu ede.co.uk

Deliveries: Nationwide mail order service. Free delivery in Torbay.

Email: Via website

Tesco Online Home Delivery Service

Web: www.tesco.com

Customer Services: 0845 7225533

Supermarket online shopping and home delivery service. Area: Nationwide. Deliveries: 7 days a week and up to 11 pm on week nights. A service charge applies, which varies according to the day and time of the delivery slot.

Waitrose

Web: www.waitrose.com

Customer Services: 0800 188 884

Supermarket online grocery and homeware delivery service. Area: Nationwide Deliveries: Free for online grocery orders of more than £50. Order groceries by 11.45 am for next day delivery. Also offers ‘shop in branch’ delivery service (charge of £3 for orders of more than £50 or £5 for orders of less than £50). Torbay’s local store is in St Marychurch Road, Torquay.

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Name of Store

Address

Contact Name Telephone No.

Details of Service

Well Hung Meat Co.

Tordean Farm Dean Prior Buckfastleigh Devon TQ11 0LY

0845 230 3131

Organic meat from Southwest farms. Area: Nationwide. Deliveries: Delivers nationwide on Thursday and Friday each week. Order by 12 noon on Monday for delivery in same week. Cost of delivery varies according to destination and service offered.

Web: www.wellhungmeat.com

Email: [email protected]

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Shop Delivery Services – Paignton and Brixham Name of Store

Address

Contact Name Telephone No.

Details of Service

The Cooperative Food

75 Fore Street Brixham TQ5 8AG

Mr Jim Devine

Grocery and off-licence. Customers can phone in their orders or make up their own orders in the shop for delivery.

Tel (01803) 852888 Order Line: (01803) 883160

Area: All areas of Brixham Churston, Galmpton, Furzeham, Higher Brixham, Windmill and Berry Head and some parts of Paignton, including Roselands. Deliveries: Free for orders over £25, otherwise there is a charge of £3. Deliveries made at scheduled times.

Costcutter Supermarket

64-66 Pillar Avenue Brixham TQ5 8LB

Stephen Adams (01803) 853982

Groceries and off-licence. Groceries, confectionery, frozen food, fruit, vegetables, fresh meat, delicatessen, magazines, newspapers and off-licence. Area: Brixham, Churston and Galmpton. Deliveries: Free deliveries on Fridays, 10am – 2pm.

Galleon Stores and Galmpton PO

51 Stoke Gabriel Road Galmpton Brixham TQ5 0NH

Gary and Kay Deare Tel/Fax (01803) 842148

Village store. Area: Galmpton village and within a 1-mile radius. Deliveries: Free deliveries. Telephone orders by Thursday if possible for Friday afternoon delivery.

Web: www.galleonstores. co.uk

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Name of Store

Address

Louises 343 Torquay Greengrocers Road Paignton TQ3 2EP

Contact Name Telephone No.

Details of Service

Mr & Mrs Riley

Greengrocers – fruit/veg, frozen food, tinned food, dairy products, pet food, household products, cut flowers.

(01803) 665702

Area: Paignton and Preston. Deliveries: Free. 5.30pm onwards (after shop shuts). Order by 4pm for same day delivery. Preston Down Mini Market

107 Preston Down Road Paignton TQ3 1DS

C Douglas (01803) 523777

Groceries and off-licence – groceries and off-licence. Assistance also given with shopping in store. Area: Paignton, Livermead, Marldon, Compton. Deliveries: Free. Deliveries available Monday to Friday, 10am – 2pm. May also be able to collect and deliver items such as fruit and vegetables for people who are ill.

Top Shop

137 Marldon Road Paignton TQ3 3NL

Debbie Bond or Sarah Isaac (01803) 557533

Email: thetopshop@bt connect.com

General groceries – tinned goods, milk, bread, vegetables, frozen foods, dairy foods, delicatessen, household goods, sweets, chocolates, and offlicence. Area: Paignton and Marldon. Deliveries: Free delivery for orders over £20. Deliveries weekly on Fridays.

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Shop Delivery Services – Torquay Name of Store E&M Stores

Address 61 Fore Street Barton Torquay TQ2 8BJ

Contact Name Tel. No. Dominique or Lisa Delbaere

Details of Service

General groceries – groceries, green groceries, frozen food, pet food, off-licence, delicatessen, (01803) 328995 bakery, video rentals. Telephone orders accepted – payment collected on delivery. Minimum order: £5. Area: Watcombe area only. Deliveries: Monday to Saturday (no deliveries on Sundays). Order before noon for same day delivery.

Gilbert’s Pet Shop and Garden Supplies

40 Fore Street St Marychurch Torquay TQ1 4LX Web:

Pet & garden supplies – all pet food requirements. Range of Tel/Fax dog, cat & bird feeds. (01803) 329149 Equipment and food for tropical and cold water fish. Grooming service for dogs and cats. Mr Tozer

www.gilbertspets .co.uk Email: alan@gilbertspet .fsnet.co.uk

Preston Down Mini Market

107 Preston Down Road Paignton TQ3 1DS

Area: Torquay. Delivery: free delivery for orders over £5. Deliveries available after 5.00 pm Monday to Saturday Groceries and off-licence C Douglas Assistance can be given with (01803) 523777 shopping in store. Area: Paignton, Livermead, Marldon, Compton. Deliveries: Free. Deliveries available Monday to Friday, 10am – 2pm. May also be able to collect and deliver items such as fruit and vegetables for people who are ill. 12

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Name of Store Torbay General Stores (Londis)

Address 135 Warbro Road Torquay TQ1 3RB

Contact Name Tel. No. Mrs Rook Owner

Details of Service

General stores/off-licence – free delivery of groceries, fresh foods, fruit/veg, tinned goods, (01803) 327312 off-licence, newspapers and magazines. Area: immediate area, including Barton and St Marychurch. Deliveries: Order by Wednesday for delivery on Thursday morning. Minimum order: £10.

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Prescription Delivery Services The pharmacies in Torbay listed below offer a prescription delivery service. Some chemists are also able to offer an online prescription delivery service, including Boots, Day Lewis and Lloyds.

Brixham Name of Pharmacy Alliance Bay Pharmacy Boots the Chemist The Co-operative Pharmacy Healeys Quay Pharmacy

Address 6 Bolton Street 52 Fore Street 11-11a Fore Street 9 New Road

Telephone (01803) 854973 (01803) 852860 (01803) 882101 (01803) 883318

2-3 Churchill Court, Bolton Street Compass House Medical Centre, King Street

(01803) 858142 (01803) 883933

Paignton Name of Pharmacy Bay Pharmacy Boots the Chemists Boots UK Ltd. (Alliance)

Address 237 Torquay Road 12-14 Victoria Street 1-3 Winner Street 1 Cherrybrook Square, Hookhills Rd. Corner Place Pharmacy 46a Dartmouth Road, Paignton Day Lewis Unit 2, Pembroke House, Torquay Road, Preston 99 Foxhole Road Lloyds Pharmacy 11 Palace Avenue Mayfield Pharmacy Mayfield Medical Centre, 37 Totnes Road Sarsons Pharmacy 1-5 Palace Avenue

Telephone (01803) 550268 (01803) 559180 (01803) 558196 (01803) 843479 (01803) 555235 (01803) 522308 (01803) 556958 (01803) 559446 (01803) 665229 (01803) 559015

Torquay Name of Pharmacy Babbacombe Pharmacy Boots the Chemists

Address 100 Reddenhill Road

9 The Strand 66-70 Union Street Unit 1, Wren Retail Park Boots UK Ltd. (Alliance) 2 Tor Hill Road 8 Fore Street, St. Marychurch 27 Fore Street, St Marychurch 14

Telephone (01803) 312347 (01803) 292086 (01803) 292708 (01803) 615874 (01803) 213075 (01803) 327605 (01803) 327389

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Torquay (continued) Name of Pharmacy March (Care 4u) Pharmacy Ltd. The Co-operative Pharmacy Day Lewis Pharmacy

Address 32 Lucius Street

Telephone (01803) 292605

159 St. Marychurch Road, Plainmoor 19 Ilsham Road 28 Walnut Road, Chelston

(01803) 327552

Dowricks

Chelston Hall, Old Mill Road, Chelston 111 Hele Road 168 Barton Hill Road 37a Torwood Street 37 Sherwell Valley Road, Chelston

(01803) 605209

11 Collaton Road, Shiphay Bronshill Road 83-85 Union Street 69 Fore Street, Barton

(01803) 613152 (01803) 313362 (01803) 295645 (01803) 310196

Hele Pharmacy Lloyds Pharmacy Quants Pharmacy Sherwell Valley Pharmacy Shiphay Pharmacy Southover Pharmacy Superdrug Pharmacy Watcombe Pharmacy

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(01803) 293732 (01803) 605456

(01803) 311191 (01803) 327304 (01803) 292458 (01803) 607425

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Other Titles in this Series Most sheets have many pages, and details change often. If you would like copies, please request no more than 5 titles at a time (further details on p.3). Disability Support Series Adult Abuse: how to raise your Concerns Bathing and Showering Computers Continence Management Domiciliary Care Agencies Emergency Care For Pets Equipment Centres Equipment Hire and Loan Services (including wheelchair hire) Family and Emotional Support Services Finding Funding for Extra Needs Gentle Exercise Holiday Services (national contacts) Home Maintenance Services and Building Adaptations Home Visiting Services Housework, Domestic Help and Laundry Services Housing Options for Older People Information, Advice and Advocacy Services Keeping Safe and Warm at Home Leisure Meal Delivery Services Motoring Parking and Public Conveniences Shop Delivery Services Sitting Services Sport and Outdoor Activities Stairlifts and Vertical Lifts Support for People with High Functioning Autism and Asperger’s Syndrome Support Groups Telecare (includes community alarm systems) Transport Services

P35 P02 P27 P24 P05 P06 P07 P08 P03 P12 P22 P09 P10 P23 P11 P25 P01 P13 P28 P14 P17 P15 P16 P18 P34 P19 P33 P21 P04 P20

Caring Series Caring for an Adult with a Mental Health Condition Caring for an Adult with an Alcohol or Drug Problem Caring for Someone Coming out of Hospital Caring for Someone with a Life Limiting Condition

P29 P31 P32 P30

Care Home Series Care Homes - Day Care, Torbay Care Homes: Dementia (residential and nursing), Torbay Care Homes: Learning Disabilities, Torbay Care Homes: Mental Health, Torbay Care Homes: Nursing, Torbay Care Homes: Paignton and Brixham Care Homes: Torquay

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C09 C06 C05 C08 C03 C01 C02

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Further Information and Advice Torbay Disability Information Service Torbay Disability Information Service has been providing comprehensive information and advice to people in Torbay for over 21 years and we are a founder member of the Torbay Advice Network (TAN). Our service is open to any resident of Torbay affected by any type of disability. We also provide information to anyone working or caring for people with disabilities. No referral is necessary. Simply visit our office, call us on 0300 456 8373 or email us at [email protected] We offer:  An enquiry desk service covering a wide range of topics related to disability support and independent living.  Advice and guidance on disability-related social security issues, including benefit checks.  Over 40 web-based information sheets covering the questions that we get asked most frequently.  Appointments for help with social security forms (PIP, ESA, etc.) for people with diagnosed mental health conditions.  An access point for the Mental Health User and Carer Involvement Worker (appointments only). Opening hours: Monday to Thursday, 9.00am to 4.30pm; Friday, 9.00am to 1.00pm only.

Signposts for Carers Signposts for Carers is Torbay’s dedicated telephone support service providing specialist information and advice to unpaid carers in Torbay. Contact Signposts in confidence to find out about services, equipment, benefits and rights. Support is available on a short or long-term basis. Opening hours: Mondays to Thursdays, 9.00am - 4.30pm. Fridays: 9.00am 1.00pm. Calls are diverted to a 24-hour staffed message taking service outside office hours. Your details and enquiry will be relayed to us and we will respond to your enquiry on the next working day.

 (01803) 666620

 [email protected]

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Note: Please contact us on 0300 456 8373 if you need help or have questions about the contents of this information sheet.

Partners in Care

Ref: DIS, P16 - July 2013

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