2nd National Shared Services Conclave

Shared Services: A Strategic Enabler to Business

21st September 2012, Hotel Le Meridien, New Delhi Knowledge Partner:

Supported By:

Website: www.sharedservicesforum.in

Principal & Survey Sponsor:

The 2nd National Shared Services Conclave With India emerging as a global economy and the leading global destination for off shoring of IT and IT Enabled Services (for Captive Shared Service Centers as well as Outsourcing operations), Indian Corporations have commenced exploiting Shared Services as a strategic enabler for business and growth. Increasing complexity and volatility of today’s business environment is demanding a transformation of service functions within organizations. In the current economic scenario, visionary CEOs & CFOs are looking at building "best in class" business functions with embedded and enhanced controls, enabling metrics-based decision making to lead and support enterprise cost saving mandates, and ensuring effective use of information, costs and capital to deliver value to all key stakeholders. The 1st Shared Services Conclave in August 2011, which focused on ‘Finance Transformation through Shared Services’ was a great success. It concluded with the view that more and more forward looking organizations are responding to growing business pressures by embarking upon a transformational program of shared services. The Shared Services Model transforms not only Finance & Accounting processes, but also all ‘staff and service functions’ like Operations, Human Resources, Supply Chain & Logistics, Marketing Services, IT Services. These ‘staff’ functions are transitioned to operate like ‘line’ functions, moving from ‘a support function to become a strategic function’ – thereby unlocking huge value to the business. The 2nd Shared Services Conclave of 2012 extends to all service functions, thereby enabling transformation across the organization. The Banking, Financial Services and Insurance (BFSI) segment has, in many ways, pioneered the adoption of shared services as a strategy, both within India and across the globe. Banking corporations in India have set up their own Shared Service Centers (referred mostly as ‘Central Processing Centers or CPCs)’ and have thus achieved significant expansion in their operations and services to customers. By realigning the service functions into a process based service delivery operation under the SSC/CPC Model, Indian companies have been able to achieve cost saves, focus on core business, increase processing efficiency, enhance controls & compliance, ensure information flow for decision making, provide customer visibility to operations, and overall, enable business growth. Leaders are increasingly adopting the Shared Services strategy to transform and deliver best practices through assessing and implementing emerging technologies to improve and automate processes. Many Global and Indian organizations across multiple domains have set up their own Shared Services across multiple functions. To name a few: Tata Motors, Airtel, Ericsson, Hindustan Unilever, Future Group, Nestle, American Express, Citi Bank, HDFC, and ICICI.

Conclave Objectives and Coverage The Shared Services Conclave 2012 continues its focus on developing and recognizing adoption of Shared Services in India, fully leveraging the best practices from global shared services and off shoring operations. The key objectives are:    

Building Shared Services as a Strategy for Redesigning Business Processes Recognizing Leading Companies in Shared Services through Awards Enabling Change Management for successful Implementation of SSCs and CPCs Reach-out, Capture and Publish industry information on shared services adoption and operations in India - the current scenario and how it is gaining momentum

Page | 2

The One-Day Conclave aims at showcasing the SSC/CPC success stories of companies and how the adoption can become a strategic enabler for your growth plans, with three streams: Workshop Panel Discussions, Excellence Awards and Recognitions, and Survey on Shared Services adoption in India The Conclave will be attended by around 100+ delegates and will focus on the following broad themes for the panel discussion:  Business Case for Shared Services Operations  Success Stories of Shared Services of various companies/domains  Emerging Trends & Business Models  Execution and Change Management During the conclave, eminent speakers (CEOs, CFOs, and Business Leaders) will share their experience of this journey, and provide insights for you to gain an advantage to kick start a transformation or a process re-designing initiative within the service functions of your organization.

Excellence Awards & Recognition The Conclave will recognize companies with awards who have demonstrated excellence in set-up of shared services in India . There are 3 categories of awards:  Shared Service Centers (SSC) Operating in India o Processes relating to Finance & Accounting and Operations  Centralized Processing Centers (CPC) in India o By Banks & Insurance Companies  Shared Services Strategy enabling Business Transformation o Companies with Shared Services that have achieved organizational objectives thro’ spin-off

Shared Services Survey Adding to the streams of the Conclave, this year we will conduct a Shared Services Survey to understand the current scenario on adoption of Shared Services strategy by Indian Organizations. This Survey will cover multiple domains and multiple staff functions under two categories: • •

Organizations who have Shared Services operational or have a hybrid model (Shared Services + Outsourcing) Organizations who are yet to implement shared services or who have explored /opted for outsourcing without opting for shared services

The 2012 Conclave has several new elements to further enhance value to corporations and delegates:  Multiple Functions - Extending to F&A, Operations, HR, SCM, Marketing functions/processes  Multiple Domains - Manufacturing & Services, with some large Industry Verticals including BFSI, Telecom, Retail and Special Focus on Public Sector  Survey focused on Indian Organizations conducted by RvaluE and report to be published, highlighting the current scenario and the future trends of adoption by companies in India

Page | 3

Invited Key Speakers                 

Ramessh Krishnan, Global Head – Shared Services, Ericcson Umang Vohra, Chief Financial Officer, Dr. Reddy’s Laboratories BL Narayan, Vice President & CEO, Capgemini BPO India Vivek Gaur, Managing Director, Air Works India Engineering Pvt Ltd. Shantanu Ghosh, SVP & Global Head – Practices, Solution, Transitions – Genpact Dr. Mukesh Aghi, Chairman & CEO, Steria India Ravi Ramakrishnan, Founder and CEO, RvaluE Consulting Shyama A Bijapurkar Group Head, Global Finance Centre, HSBC Anurup Pruthi, Managing Director, NuFuture Haribhakti Business Services Vipul Khanna, SVP & Global Head – BPO, Cognizant Technology Solutions B. Ashok Reddy, President, Global Human Resources & Corporate Affairs, Infotech Enterprises Ranjit Kohli, Director, Head Global Accounts – Ranbaxy Laboratories Ltd. Punit Jain, Global Head – Smart Document Processing, Datamatics Global Services Ltd. Gaurav Gupta, Partner, A T Kearney India Somesh Chandra, Director & Head O & T Strategy and Shared Services, Religare Enterprises Ltd. Rahul Bishnoi, Director, RBZ Consulting Rakesh Sinha, Vice President & Business Leader, RvaluE Consulting

Key Takeaways for Delegates More than 100 delegates (Mid to Senior Level) from Indian Organizations and Shared Services are expected to participate at the conclave. The key takeaways are:    

Understand the need for reorganizing key staff functions like F&A, HR, SCM, etc How can shared services be a strategic business and growth enabler Understand benefits from Shared Services and gain insights for smart execution Learn from success stories of Indian companies  Connect with eminent experts with shared services expertise and experience .

Who should attend?  CXOs, CFO, Finance Controller, Heads of HR/IT/Supply Chain  Business strategy Leaders/Managers  Senior functional managers from Quality/ Process Excellence, Finance & Accounting, Supply Chain & Logistics, Cost & Financial Accounts, Information Systems , Human Resources  Managers/ Leaders from Shared Services – F&A, HR, Supply-chain, Operations  Managers/ Leaders from BPO Space  People managing banking/financial services operations or CPCs

Administrative Details Registration Panel Sessions Awards, Cocktails & Dinner Venue

: : : :

9.00 a.m. to 9.30 a.m. 9.30 a.m. to 5.30 p. m. 6.30pm onwards Desire Hall, Hotel Le Meridien, New Delhi

Page | 4

Organizing Committee Programme Director: Sunil Sayal, Regional CFO, Nokia Siemens Network Committee Members: K Ramesh, Industry Expert Anand Maheshwari, Managing Director, Pegasus Oil & Gas Services Rohit Khurana, Sr. General Manager Finance, Aircel Lalit Gulati, General Manager SSC, Ranbaxy Laboratories Rajan Pandhi, Director, Delhi Management Association Irfan Sayed, Business Manager & Sr. Consultant, RvaluE Consulting

Participation Fee (Per Participant) DMA/AIMA Members Non Members

: Rs 6000/: Rs 7000/-

DD/Cheques are to be made in favour of Delhi Management Association Payable at New Delhi. Nomination fee is non-refundable. However, participation by a substitute is allowed.

SPONSORSHIP OPPORTUNITIES FOR CORPORATES The sponsoring organizations would stand to gain mileage through immense exposure, media coverage, and reaching a high nucleus of decision makers, corporate managers thus branding with one of the premier and vibrant bodies of Management Professionals.

For Participation/Registration/Sponsorship, please contact: Rajan Pandhi, Director (Mob: 9810877615) Delhi Management Association, India Habitat Centre, Core 6 A 1st Floor, Lodhi Road New Delhi 110003 Tel: 24629555 (D), 24649552 Fax: 24649553 E-mail: [email protected] or [email protected] Website: www.dmadelhi.org Conclave Website : www.sharedservicesforum.in

Page | 5

Snapshot Pioneering Conclave 2011 The Conclave on 5th August 2011 was organized on ‘Finance and Accounting Transformation through Shared Services’ at Le Meridien, New Delhi. This conclave was a great success, with a winning combination of a renowned panel of speakers, attended by leaders from across the country and introduction awards & recognition for excellence in shared services. The Conclave received the best attendance from organizations like Maruti Suzuki, Mother Diary, Ranbaxy, Ericsson, KPMG, Escorts, Nestle, Sopra group, American Express, Future group, and Siemens, to name a few. Many eminent speakers from India and overseas put forward their ideas and shared their experiences under 4 panel sessions/themes during the day. The speaker’s panel included industry leaders i.e. current and former CxOs; and, some of the prominent speakers were: Mr. D Sundaram, Former Vice Chairman & CFO of Hindustan Unilever, and currently, Vice Chairman & MD, TVS Capital Funds, Mr. Parakala Kumar, COO, KPMG, Mr. Ravi Ramakrishnan, Founder and CEO, RvaluE, Mr. Nilanjan Roy, CFO– Airtel, Mr. Sanjay Gupta, Former SVP, American Express Global Operations, Mr. Rajesh Garodia, SVP EXL Services, and Mr. Rahul Bishnoi, RBZ Consulting, London. Many of the leading Indian organizations like Hindustan Unilever, Dr. Reddy’s, Airtel, etc., shared their experiences of transforming their F&A function through Shared Services.

Institutionalized Awards & Recognition for Excellence in Shared Services The conclave included awards for companies that have demonstrated excellence through shared services in India. Many companies participated, governed by a well laid out process and the winners were identified by an accomplished Jury Panel, with a robust process of evaluation of all the entries received. The Awards were distributed by the honorable Chief-Guest: Shri Sunil Mitra - Former Finance & Revenue Secretary, Govt. of India at the event to:

Mr. Ramakrishnan & Mr. Sundaram Hindustan Uniliver receiving the Award for NuFuture (Digital) receiving the Award for SSC Servicing Clients in India unveiling the awards SSC Strategy for Finance Transformation

Page | 6

About the Organizers Delhi Management Association (DMA) Founded in 1955, Delhi Management Association (DMA) is a premier professional body devoted to dissemination of the latest management principles and practices. It is a non-profit and autonomous entity which focuses on providing a wide range of services aimed at enhancing managerial effectiveness in a broad sphere of activities. DMA is founded on the belief that, a good management achieves social objectives through the best use of materials, human energy and time and with satisfaction for the participants and the public. The present membership of DMA is about 200 institutional members and over 2500 individual members. These represent a select group of people and companies. DMA also administers awards to recognize innovative management practices and promote original writing on management by Indian autho rs. DMA is affiliated with All India Management Association (AIMA) which is an apex body of professional management with active support of the Government of India and Industry in 1957. AIMA is a group- a body to pool management thoughts in the country, a forum to develop a national managerial ethos, an organization to facilitate the furtherance of the management profession in the country. AIMA is a federation of Local Management Associations (LMAs). AIMA today affiliates 63 LMAs across the country and two Co-operating management associations i.e. Qatar Indian Management Association and Mauritius Management Association

RvaluE Consulting RvaluE is a niche business process consulting organization with the mission to ‘Realize Business Value’ to its clients, partners and teams. RvaluE offers three major services in business processes: Sourcing Advisory, Shared Services and Business Capabilities to enhance business performance. The team comes with strategic, operational and hands-on experience, having been part of the global team to set up and grow the pioneering global shared services centre for American Express. In the last few years, RvaluE has set up and partnered with more than 10 Shared Service Centers (SSC) within India and overseas in multiple functions including F&A, Marketing, HR and Supply Chain. They have worked with large domestic and global corporations in multiple domains – Banking, Financial Services, Insurance, Pharmaceuticals, Retail, Manufacturing, Telecom etc

Page | 7

Conclave on Shared Services: A Strategic Enabler to Business 21st September 2012, Hotel Le Meridien, New Delhi Please register our delegates for the conclave. Sr No

Name

Designation

Mobile No

Email

1 2 3 4 5

Organization: ________________________________________________ Address for communication_____________________________________________ _________________________________________________________

Authorized Signatory :

Name: _____________________ Designation: _________________ Phone: ____________________ Mobile: ____________ _______ Email : ___________________

Enclosed is a cheque/draft for Rs............................... in favour of Delhi Management Association being Registration fee for the Conclave.

Page | 8