Selective Outsourcing Solutions for the Healthcare Industry

Healthcare Services, Inc. Selective Outsourcing Solutions for www.infocrossing.com the Healthcare Industry Selective Outsourcing Solutions for t...
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Healthcare Services, Inc.

Selective Outsourcing Solutions for

www.infocrossing.com

the Healthcare Industry

Selective Outsourcing Solutions for

the Healthcare Industry

I N F O C R O S S I N G H E A LT H C A R E S E RV I C E S , I N C .

Delivers Effective IT and Process Management Solutions for the Healthcare Industry Improving efficiency, security, economy and quality of care

A RECORD OF INDUSTRY LEADERSHIP Infocrossing Healthcare Services, Inc. is one of the healthcare industry’s most powerful and respected sources for IT solutions and services. As indicators of industry leadership, Infocrossing Healthcare Services, Inc.: • Processes hundreds of millions of healthcare transactions each year • Processes Medicare Part B in 13 states; nearly 20% of all Medicare Part B claims • Is recognized as a pioneer in providing cutting edge technology to Medicaid programs • Provides secure, HIPAA compliant processing environments to major healthcare providers • Offers highly flexible, integrated enterprise payer claims processing system • Offers unmatched support for Medicare Advantage Plans As a fully owned subsidiary of Infocrossing Inc., a respected publicly owned technology outsourcing company (NASDAQ: IFOX), we have the financial resources, stability and market commitment you should demand in an outsourcing partner. Just as important, we adhere to Infocrossing’s ”selective outsourcing” business model that incorporates the Outsourcing Discovery and Assessment (Outsourcing DnA) Methodology and “CustomerFirst” account management process. This innovative, collaborative approach enables our clients to confidently outsource critical, well-defined operations. The measurable results include enhanced market agility and improved productivity and cost efficiency – all with an increase in vital continuity and control.

www.infocrossing.com Healthcare Services, Inc.

We adhere to Infocrossing’s ”selective outsourcing” business model that incorporates the Outsourcing Discovery and Assessment (Outsourcing DnA) Methodology and “CustomerFirst” account management process.

A R O L E G R OW I N G I N I M P O R TA N C E For over two decades, Infocrossing Healthcare Services, Inc. has worked closely with healthcare providers, insurers and state and federal agencies. We have always been at the center of industry change – from changes in information technology to new rules in the regulatory environment, to the ongoing need for improved patient care. Our services are shaped to meet the challenges resulting from this evolution, and are delivered with a firm commitment to quality and customer satisfaction. Our comprehensive range of solutions is designed to deliver: • Improved patient safety

• Improved IT performance and reliability

• Reduced error rates

• A technology edge over competitors

• Secured transaction management

• Accelerated development and time-to-market cycles

• Predictive modeling for disease occurrence, population health and provider practice patterns • Enhanced interconnectivity

• Smoother, less costly technology migration • Business contingency and continuity capabilities

• More efficient use of scarce in-house IT talent • Reduced IT overhead and capital expense Simply put, Infocrossing Healthcare Services, Inc. is uniquely positioned to be your solutions provider of choice. Our seasoned professionals offer deep experience, industry-recognized standards and practices and a proven devotion to customer needs. We can help assess your requirements, customize applications and assist you with implementation of cost-effective solutions.

Selective Outsourcing Solutions for

the Healthcare Industry

Leonia, NJ

S E L E C T I V E

O U T S O U RC I N G :

Providing Cost Efficiencies, Market Flexibility and Quality

Brea, CA

Norcross, GA

At Infocrossing Healthcare Services, Inc., we bring stability to your mission-critical systems and transaction processes by collaborating with your management team and seamlessly integrating our solutions with your operations. We offer 24x7 support, with a team of seasoned IT and healthcare industry professionals that understand the technology and processes. And within our world-class national data centers, we host and manage the leading computing platforms and enterprise applications, provide hardened data center security, and offer industry-leading uptime capabilities.

O U R I T O U T S O U R C I N G S E RV I C E S I N C L U D E : Healthcare Application Hosting Infocrossing Healthcare Services, Inc. provides end-to-end solutions for the healthcare industry via our Application Hosting Model. Our expertise and capabilities include the ability to host a wide range of healthcare clinical and business applications, including claims processing, Electronic Health Record (EHR), business intelligence and predictive modeling, care management, CRM and ERP applications. This model significantly reduces your IT infrastructure costs and provides easy access to solution and IT infrastructure experts. Mainframe/Outsourcing The upkeep and management of legacy systems are costly distractions for companies like yours. Infocrossing Healthcare Services, Inc. has extensive experience in IBM mainframe platforms and mainframe operating systems ranging from OS/390 and z/OS to Linux. We release you from the burden of managing these complex systems – and the expensive support facilities that would be better devoted to patient services. AS/400 and iSeries Outsourcing Keeping pace with the ongoing evolution in server hardware technology is expensive for most healthcare providers and payers, as are the continuous upgrades and patches required for midrange computers and Internet servers. Infocrossing Healthcare Services, Inc. can keep your IBM AS/400 and server platforms in peak operating condition while simultaneously reducing administrative costs associated with these systems. We can manage them at your site or relocate them to our data centers and provide all the necessary support, from security to redundancy to system maintenance.

We host and manage the leading computing platforms and enterprise applications, provide hardened data center security, and offer industryleading uptime capabilities.

www.infocrossing.com Healthcare Services, Inc.

Business Continuity Infocrossing Healthcare Services, Inc. offers round-the-clock, high-availability services that allow you to design and implement a disaster recovery plan that meets your organization’s need for operational continuity and uninterrupted patient care. More than just back-up, our Business Continuity services are designed to be an integral and strategic part of your overall IT infrastructure. They include “hot standby” for immediate failover for your critical processing tasks, ready-to-use facilities that provide displaced workers everything from office space to communications systems, a range of storage management solutions, mainframe recovery services, and much more. Open Systems Management With Infocrossing Healthcare Services, Inc., you don’t have to settle for an all-or-nothing choice when it comes to outsourcing your open systems (those running Microsoft OS, Linux or any variation of Unix). We provide a broad range of options – starting with on-site hosting, all the way up to fully customized, fully managed services. This makes it easy for you to select those specific systems and services that best enable you to support your strategic objectives. 24x7 Help Desk Services Our centralized problem-management approach leverages best-of-breed and proprietary technologies, proven processes and procedures and highly skilled, technically proficient consultants. As a result, whether we manage your systems in our data center or at your site, we can support your users better and more cost-efficiently than you can. From managing network access to installing software, we’ll manage the user support functions — reducing operational and IT support costs while dramatically improving workforce productivity.

T H E C A PA B I L I T I E S A N D T H E W I L L TO M E E T S T R AT E G I C N E E D S With our end-to-end infrastructure facilities and market experience, Infocrossing Healthcare Services, Inc. can deliver the strategic services that will help keep your organization flexible and competitive in today’s healthcare market: • Business Process Outsourcing (BPO) – including claims processing, application management and vendor management for Medicaid, Medicare, and Managed Care systems. And fiscal agent services for Medicaid. • Streamlined claims processing services – our Q/Care™ hosted solution features a browser based interface that allows you to streamline everything from accessing claims and submitting claims to checking pre-authorization status by harnessing the power of the Internet. • Disaster recovery and storage-on-demand services – to meet regulatory requirements for patient data maintenance and security and to alleviate the burdens caused by everexpanding electronic medical records. By trusting your organization’s infrastructure to Infocrossing Healthcare Services, Inc., you can relieve your senior IT management from the challenges of keeping pace with ever-accelerating changes in technology, reduce capital investment costs, and focus your time and resources on the mission-critical tasks and core functions of your organization.

Selective Outsourcing Solutions for

the Healthcare Industry

L E V E R AG I N G O U T S O U R C I N G D N A TO M A P O U R S H A R E D S U C C E S S Infocrossing Healthcare Services, Inc. leverages Infocrossing’s proprietary “Outsourcing DnA” methodology to evaluate and define the outsourcing relationship. This intelligent process provides a means of determining the specific role that outsourcing can contribute to your strategic goals, and helps assure that the engagement delivers the desired results. The process consists of three building blocks: Building Block 1: Enterprise Discovery – to document the resources, cost structure, technologies and performance of your existing or required operations, and benchmark these areas against external metrics. It establishes a baseline for evaluating outsourcing alternatives. Building Block 2: Strategic Business Assessment – to align IT strategy to your overall business objectives, and establish financial, technology and business measures for deciding whether or not to outsource. It is the critical step in determining how outsourcing can help transform your operations and contribute to your strategic business and clinical objectives. Building Block 3: Solution Development and Analysis – to develop a solution that leverages outsourcing to align IT and business/clinical operations with your business strategy. This analysis takes into account your now-known baseline operations and delivers an objective view of whether outsourcing is an appropriate strategy for advancing business objectives.

I N F O C R O S S I N G – YO U R M O S T T R U S T E D S O U R C E I N A N E VO LV I N G M A R K E T P L AC E Infocrossing Healthcare Services, Inc. is an innovative and highly respected technology corporation specializing in “selective outsourcing” of IT infrastructure and business processes. Infocrossing offers a sterling record for improving the profitability and productivity for a diverse portfolio of clients in a broad range of industries, including healthcare, finance, manufacturing, retail, media and government. Infocrossing Healthcare Services, Inc. is reshaping the outsourcing industry with a unique service delivery approach that is especially valuable in today’s evolving marketplace. The evaluation and service techniques developed and applied by Infocrossing Healthcare Services, Inc. allow highly tailored and effective solutions that advance business objectives without hampering client flexibility or control. These business techniques are backed by an experienced management team, hundreds of talented IT professionals, a national computing infrastructure and a proven commitment to client success.

Your Most Trusted Source in an Evolving Marketplace

Healthcare Services, Inc.

www.infocrossing.com • 1-866-779-IFOX (4369)